Alaska Communications Services Aareement l"ACSA")

al s · - I. Contract Type

J 1:n r-1Mutt1 \' ·'·. i ICH·J· . [3 New 0 Amendmant I Order to Contract ID Number

0 Renewal Data

0 Co-tumlnu1 with Existing Agreement Daw

JI. Cuetomer lnfonnatlon lnatd9 wlrfn11 requaated? l:J No D Yu (dalall In notes or CJCn1bll 1)

Name of Bullness: Citv of Kodiak Account Number. New Blllfna Address -Line 1: 2160 Miii Bav Road Service Street Addmss•: 2160 Miii Bav Road Billina Address - Line 2 Service Address - Line 2: Citv. State Zin: Kodiak. AK 99615 Service Cltv State Zlo*; Kodiak AK 99615 Order Contact Ronda Wallace Contact Phone Number 907-488-8000 Contact Email: rwallscal@cltv.kodlak.sk.us • If different from Bllllng Address Ill. Scoat of Services

Tenn: 5 YPIS Service DHcr1pUon Att.1chm1nts.mmiLI Thia ACSA Includes the foRowlng: 0 Data Hosting Number_ -

The t•rma and condltlone (11 they may b• amended) avaBabl• at: 0 Enhanced Ethernet Services

A[Hksi~sm1m11n ial!Qn1.~2ml£!Yl' OlllillJJ!!!Il~!!ml!;2nJ;tili20~ . 0 SIP Trunking Servlc:lJ

Exhibits 0 PRllDSS D Cennx l!!I Exhibit 1: Network Overview, SM, & NelWork Diagram

r!I Exhibit 2: Service Pricing [or prlci'tg la per note<J, below) SERVICE ORDER§ !0SRtcl•l fttturn lo Ngf!tD

II Exhlblt 3: Technical Support and Escalation Polley 0 Local Service

S.rvlc:e D11crtpUon Attachmtnta 0 Long Olatance

0 MPLS Service 0 Metro Ethernet

D Enhanced Metro Ethernet Mfl!!!Atd IT S!rvlcn

0 Managed TOM AccMI Service 0 ConstanttyOn IT

0 Dedlc8ted Internet Access <C Managed Router) 0 M!lfllged Professional IT Servk:el

Cl Business Internet (Cl Plus) D Phone Maintenance 0 Technology as 11 Service 0VOIP

D M11111gec1 Services •"Health care provklers llmlted to Hosting Nwnbtr 1

NOTES: [Service order and Inside wlrtng lnfonnatlon go her. If ll!Xhlblt 1 and 2 are not attached. Voice Une Feature• also 110 here.] This contract Is define the costs and service• associated with Alaska Communications Installing and maintaining a nlilW Viper NG911 system for the city of Kodiak as outlined In Exhibits 1,2 & 3 (attached).

Coata are Inc1menlal 10 any exlatlng services: Monthly Recurrlng Cost $10,900.00 Initial Non-Recurring Cott: $346,525.00

0 Letter of Authortzation Cf or L2cal and Lona Distance Carrier Changes> I desire to change the Services marked below to Alaska CommunlcaUons for the numbers listed on the Service Order. I authorize orders to be placed for me an my behalf by Alaska Communications.

0 Local Telephone Service 0 In-State Long Distance 0 Out--Of·State Long Distance 1iJ I agree that Al119ka CommunlcaUons may provide Customer Proprietary Networlt lnfonnatlon detail to me at my request, without prior

password authenllcallon, ba1ed on the methods specll!ed In the ~ aacUon of the ACSA. 0 Yes! I would lllce to ntCelve lntonn11Uon on Alaska CommunlcaUon&' products, promoUons, and sorvlcea. 0 Yest 1 would like to receive lnformaUon from Alaska CommunlcaUons' contractual 11ffillates on products, promoclons, and services. I acknowledge that I have reed and understand the ACSA and an applicable exhlbll!I and attachments, Including the pricing applicable ta all Services I have chosen. I am authorized to sign this ACSA and agree to be bound by IL If there Is .n Individual that dln1cUy or Indirectly owns 20% or more of the buslntH, I repnHnt that I am that Individual and I 41gn1e that I will b• jointly reaponalble for the buslnen'• performance under this agreement. I UNDERSTAND AND AGREE THAT EARLY TERMINATION MA V RESULT IN EARLY TERMINATION CHARGES.

SI nature: • OC.Wl Name: Business Name: of Kodiak Date:

ACSA Collltr Page v. 1.3d January 24, 2017 Page 1 of!: (c:.::-:::~ .; , . ~" .. ·.·.,:,

f: ,., ~ ! . .

Alaska Communications Services Aareement t"ACSA"l I. Contract Type

[!] New

O Amendment I Order to Contract ID Number

0 Renewal Date

0 Co-terminus with Existing Agreement Date

.11. Customer Information Inside wiring requested? O No O Yes (detail in notes or Exhibit 1)

Name of Business: Citv of Kodiak Account Number: New Billing Address - Line 1: 2160 Mill Bay Road Service Street Address*: 2160 Mill Bav Road Billing Address - Line 2 Service Address - Line 2: Citv State Zio: Kodiak, AK 99615 Service Citv, State Zip*: Kodiak, AK 99615 Order Contact: Ronda Wallace Contact Phone Number 907-486-8000 Contact Email: rwallacel@citv.kodiak.ak.us * If different from Billing Address Ill. Scope of Services

Term:~~5~~years Service Description Attachments [Cont.I 0 Data Hosting Number_ ** This ACSA includes the following:

The terms and conditions (as they may be amended) available at: AlaskaCommunications.com/BusinessTermsandConditions ,

Exhibits

0 Enhanced Ethernet Services 0 SIP Trunking Service 0 PRl/DSS 0 Centrex Ii Exhibit 1: Network Overview, SOW, & Network Diagram

Ii Exhibit 2: Service Pricing [or pricing is per notes, below] fil Exhibit 3: Technical Support and Escalation Policy

SERVICE ORDERS 1Qspecial Features in Notesll 0 Local Service

Service Description Attachments 0 MPLS Service 0 Enhanced Metro Ethernet 0 Managed TOM Access Service 0 Dedicated Internet Access (0 Managed Router) 0 Business Internet (0 Plus)

0 Long Distance 0 Metro Ethernet

Managed IT Services 0 ConstantlyOn IT O Managed Professional IT Services 0 Phone Maintenance 0 Technology as a Service 0VOIP

0 Managed Services **Health care providers limited to Hosting Number 1

NOTES: [Service order and inside wiring information go here if Exhibit 1 and 2 are not attached. Voice line Features also go here.]

This contract is define the costs and services associated with Alaska Communications installing and maintaining a new Viper NG911 system for the city of Kodiak as outlined in Exhibits 1,2 & 3 (attached).

Costs are incemental to any existing services: Monthly Recurring Cost: $10,900.00 Initial Non-Recurring Cost: $346,525.00

0 Letter of Authorization (For Local and Long Distance Carrier Changes) I desire to change the Services marked below to Alaska Communications for the numbers listed on the Service Order. I authorize orders to be placed for me on my behalf by Alaska Communications.

0 Local Telephone Service 0 In-State Long Distance 0 Out-of-State Long Distance Iii I agree that Alaska Communications may provide Customer Proprietary Network Information detail to me at my request, without prior

password authentication, based on the methods specified in the Privacy section of the ACSA 0 Yes! I would like to receive information on Alaska Communications' products, promotions, and services. 0 Yes! I would like to receive information from Alaska Communications' contractual affiliates on products, promotions, and services. I acknowledge that I have read and understand the ACSA and all applicable exhibits and attachments, including the pricing applicable to all Services I have chosen. I am authorized to sign this ACSA and agree to be bound by it. If there is an individual that directly or indirectly owns 20% or more of the business, I represent that I am that individual and I agree that I will be jointly responsible for the business's performance under this agreement. I UNDERSTAND AND AGREE THAT EARLY TERMINATION MAY RESULT IN EARLY TERMINATION CHARGES.

Alaska Communications Si nature: Name: Business Name: of Kodiak Alaska Communications

Date:

ACSA Cover Page v. 1.3d January 24, 2017 Page 1 of_

EXHIBIT 1

VIPER NG9-1-1 SYSTEM

SCOPE OF WORK

Contents

I. GENERAL PURPOSE AND INTENT ......... ........... .... ...... .... ........ ........ .... ........ ... .... ..... .......... .... ...... .. 1

II. SYSTEM IMPLEMENTATION AND INTEGRATION .......... .... .... .. ............................................ .. .. .. .. 1

A. Transition to the new Viper NG9-1-1 system .. .... ................ ...... ..................................... ...... .. ...... ..... 1

B. Project Schedule .. ....... .. ..... ...... ......... .. .......... ... ... ... .. .. ......... .. .. .. .. ... .... ............. .. ..... ....... ..... .... ........... 1

C. Installation .. .... ............. ... .. .. ............... .. .............. ..... .. ... ..... .. ........ ............ ..... .. ..... .... .... .... .... ..... ... ....... 2

D. City Responsibilities ... ... ............ .. ..................... .. .. .. .. ... ...... .... .... ........................................................ 2

E. Personnel, Equipment and Supplies .............................................................. ................................... 3

Ill. ACCEPTANCE TESTING ........ .. ... ..... .................... ..... ... .... ..... ........... ...................... .......... ... .. ...... .... 3

IV. CUTOVER ... .. .... ..... .. ......... ... ...... ...... .. .... ....... ... .... ..... ... .... ....... ... ............... ... ......... .... .... ..... ..... ..... .. ... 3

V. SYSTEM MAINTENANCE ..... ... ... .... ......... .. ..... .... ..... ... ..... ................... .. ............. .... .... .... .. ............. ... 4

Viper NG9-1-1 system - Scope of Work

I. GENERAL PURPOSE AND INTENT

This Scope of Work is intended to outline the services delivered by Alaska Communications to the City of Kodiak (City) for the replacement of their existing E 9-1-1 System with a new West Safety Services Viper NG9-1-1 system to be located at the Kodiak Police Department (KPD).

The West Safety Services Viper NG9-1-1 system is being purchased by the City of Kodiak and will be installed and maintained by Alaska Communications. Alaska Communications will provide a complete system, including equipment, engineering, design, project management, hardware and software, delivery, installation, setup, programming, testing, training, and maintenance as necessary and required.

Alaska Communications will also establish and maintain the ALI/ ANI database services for KPD. The following will be provisioned:

• lntrado ALI database service to supply wireless and wireline ALI with redundancy at multiple levels.

• lntrado ALI connectivity with the Viper NG9-1-1 system to accomplish ALI retrieval from dual lntrado ALI database locations at the North and Central Wire Centers in Anchorage using IP integration.

• The Viper NG9-1-1 system will be configured to query each ALI server with simultaneous requests to lntrado Databases located in separate wire centers.

II. SYSTEM IMPLEMENTATION AND INTEGRATION

A. Transition to the new Viper NG9-1-1 system

The complete Viper NG9-1-1 system will be fully installed and pass all acceptance testing before final Cutover is made. Following Cutover, the current emergency system need not function, but will be maintained in a standby mode until Final System Acceptance.

B. Project Schedule

Alaska Communications shall submit for reasonable City approval a Detailed Project Schedule. The Detailed Project Schedule will include a timetable defining delivery dates, installation schedules, performance of testing and acceptance functions relevant to the integrated project. The schedule must specify all main tasks, milestones, and deliverables that will result in a satisfactory installation and Live Production Date.

It is expected that the project shall be fully implemented in accordance with the following general schedule. Alaska Communications and City will use reasonable efforts to avoid delays in implementation . Notwithstanding the foregoing, the parties understand time is of the essence in regards to the completion of the December 01, 2017 deliverables.

Viper NG9-1-1 system - Scope of Work Page 1

~ r a L ska \. .J. ,- · ,,-.1V1 ·11V1 i ) I' '1'"· 1\ ·1·; r·J r,;c,

..,,,, ','" ! -. ' "'· ' I • • ! 'J .. .1

Milestone On or Before Target Date

Project Award, PO Received 03/31/2017

Team Kick Off Meeting 04/17/2017

Baseline Project Schedule Approved 04/28/2017

Order Equipment 05/01/2017

Training - Alaska Communications Technician Training 06/01/2017

Order Circuits 06/08/2017

Equipment Staging and Delivery FOB Kodiak 06/30/2017

Start Site Installation 07/07/2017

Complete Site Installations and Testing 09/29/2017

Complete PSAP Call-Taker Training 09/29/2017

Cutover (Live Production Date) 10/01/2017

Complete Demolition of Legacy Equipment 11/03/2017

Project Completion 12/01/2017

C. Installat ion

• All installation shall be in accordance with the City approved training and cutover schedule

• Before installation shall be considered complete, a pre-Cutover test of all positions for proper operation with the KPD Communications Manager or 9-1-1 Coordinator to ensure that the Viper NG9-1-1 system is configured and operating properly.

• Alaska Communications will cut the trunks to the new Viper NG9-1-1 system at a mutually agreed upon time.

• Test calls will be made from all Local Exchange Carriers and Wireless Carriers to ensure call completion to the Viper NG9-1-1 system.

D. City Responsibilities

The City shall provide:

• Access to City facilities and personnel for those Alaska Communications personnel who have a need to perform work related to the Viper NG9-1-1 system, consistent with appropriate security measures.

• Approval of all Project Documentation requiring City approval in a timely manner.

• Training facilities and availability of personnel for training.

• Call taker for processing of 9-1-1 calls during live Viper NG9-1-1 system testing.

Viper NG9-1-1 system - Scope of Work Pagel

E. Personnel, Equipment and Suppl ies

• Alaska Communications will provide all labor required to install and configure the Viper NG9-1-1 system as specified.

• Travel, lodging, meals, and other living expenses associated with labor to perform scope of services are included in the contract and provided by Alaska Communications.

• Alaska Communications will secure at its own expense all personnel, equipment, and supplies required in performing its obligations under this Viper NG9-1-1 system scope.

• All services required hereunder will be performed by Alaska Communications or under its supervision.

Ill. ACCEPTANCE TESTING

Upon completion of the Viper NG9-1-1 system installation, Alaska Communications shall test the equipment, software and installation for conformity with the standards and specifications set forth in applicable Alaska Communications and/or Manufacturer installation manuals and in accordance with the features and performance specifications described in this Scope. This testing will be documented and shared with KPD.

Functional tests will demonstrate the ability of the installed hardware and software components of the Viper NG9-1-1 system to correctly perform the service functions specified in this contract and manufacturer's specifications. Operational tests will be performed on all equipment, hardware, software, infrastructure, database elements, circuits, circuit components, and external interfaces to ensure that they function properly.

If the test(s) performed indicate that any equipment, software, or installation fail to meet standards and specifications, Alaska Communications shall notify City and proceed promptly to remedy the deficiencies specified in such notice. Alaska Communications will be responsible for identifying and correcting the elements within specified schedule for relevant milestone. Any failure will result re-testing of the equipment or component once remedy has been provided by Alaska Communications.

IV. CUTOVER

When the equipment and software have satisfactorily completed all functional and equipment tests, Alaska Communications shall notify the City of the date expected to be the Live Production Date.

On the Live Production Date, City shall sign at Alaska Communications 's request and acknowledgment (in the form of a Cutover Notice) stating that Cutover has occurred on that date.

Viper NG9-1-1 system - Scope of Work Pag e 3

Cutover activities involve a focused effort to plan and manage a controlled transition to the Viper NG9-1-1 system, minimizing changeover problems and issues. Alaska Communications shall provide and determine cutover approach, sequence planning, coordination, and monitoring.

V. SYSTEM MAINTENANCE

Alaska Communications will provide an integrated network of customer service and technical support to troubleshoot, maintain, and provide ongoing support throughout the life of the contract.

This support includes local technicians, and additional Alaska Communications NG9-1-1 engineers and specialists.

Alaska Communications will notify KPD of new software issues and/or software patches provided by lntrado. Software patches and updates will be provided and installed at no additional charge to KPD. KPD and Alaska Communications agree to maintain the system within two (2) software revisions at all times over the life of KPD's contract.

Response to Problems and Outages

Alaska Communications will proactively monitor for issues. Additionally, troubles may be reported by any authorized party. Alaska Communications' INMC technicians will quickly answer each incoming call. The INMC technician will determine the nature, severity, and priority of the problem. The INMC technician then works to troubleshoot and resolve the problem. Problems not resolved within predefined time limits are automatically escalated to senior management within engineering, product management, or sales for action.

Alaska Communications' technical support personnel work to identify the root cause of the problem, whether resulting from its equipment or software or another vendor's equipment that is impacting the normal operations of the system.

Upon report of a failure condition and/or receipt of a critical trouble ticket, Alaska Communications will review system operational logs, advise KPD of the potential cause of the problem, and estimate the time required to resolve.

Two-hour response time for system troubles defined as:

• Critical is defined as 50% or more of system failure, no Alaska Communications trunk or circuit access, or critical extensions, such one or more answering positions down or no ANl/ALI on any calls

• 48 hour normal Alaska Communications business hours for Minor troubles: Minor is defined as all troubles not defined as critical

Viper NG9-1-1 system - Scope of Work Page4

EXHIBIT 2

VIPER NG9-1-1 SYSTEM

PRICING BREAKDOWN

Contents

I. PRICING SUMMARY ..... .. ........... ... .. ..... .. ... ........ ........ ...... ... ... ..................... .... .... ...... .......... ............ .. 1

A. VIPER NG9-1-1 SYSTEM NON-RECURRING COST. ..... .... .. .... ..... .. .. ..... ............................. ... ..... ... 1

B. VIPER NG9-1-1 SYSTEM RECURRING COST ... ... ...... .... ......... ........... .. .... ..... ... .......... ....... ... ...... .. . 1

C. TXT29-1-1 Service - Recurring .... ............... ......... .. ..... ...... .. ...... .. ......... ...... ........ ..... .... .. ... ... ......... .. ... 1

II. DETAILED COST BREAKDOWN ... ...... ... .... ..... ........ ....... ........................ ..... ..... ............................... 2

A. Total System Hardware Cost ........... .. ............................................................................ .. .... ..... ... ... .. 2

B. Total System Installation and Training Cost, Non-Recurring ......... ........ .. .. ... ... ..... .... ..... .. .............. .. .4

C. Monthly Maintenance ... .............. ..... .... ...... ..... .... ..... ...... ... ... .............. .... .......... ....... ..... ...................... 4

D. Optional Services and Equipment... ................................. ................ ... ............. ..... .... .............. ........ .. 5

Viper NG9-1-1 system - Pricing Exhibit 2

I. PRICING SUMMARY

A. VIPER NG9-1-1 SYSTEM NON-RECURRING COST

• Total System Hardware Cost, Non-Recurring

• Installation, Training, and Labor, Non-Recurring

• TXT29-1-1 Service, Non-Recurring

Grand Total System, Installation, Training, and Text -- Non-Recurring

B. VIPER NG9-1-1 SYSTEM RECURRING COST

• System Monthly Maintenance - Recurring

• Managed ALI Service - Recurring

Grand Total Monthly Maintenance, Managed ALI -- Recurring

C. TXT29-1-1 Service - Recurring

Grand Total Monthly TXT29-1-1 Service

Notes:

*Based on Kodiak's estimation of 20,000 telephone numbers

$147,900.00

$94,250.00

$ 4,375.00

$346,525.00

$ 4,900.00

$ 6,000.00*

$10,900.00

$1,250.00**

** TXT29-1-1 Service - Recurring will not start billing until the service is requested by KPD

Viper NG9-1-1 system - Pricing Exhibit 2 Page 1

C~ . ' ' . ' ., '! . - " ~· . ' ,, ' -----=~1. L d '':1 K d

.J. ·· · r ) .. .:,· !''1 IJ ~,; I <' r> t ; ( J !-.i ::; ....., , • .,. "\. ,J I • ,. ,, ... ,-, ' . l -._.

II. DETAILED COST BREAKDOWN

A. Total System Hardware Cost

VIPER :: . ~1!1 .. ·• l••• .. 1111 I ... , ~ 912817/BB 7 Foot Cabinet Prebuilt Building Block 1 Included 912890/BB Media Kit Prebuilt Building Block 1 Included 912920 ECCP Workstation License 3 Included 912800 VIPER Gateway Shelf 3 Included 912801 CAMA Interface Module (CIM) 2 Included 912811 Application Server License 4 Included 912812 PBX Access License 3 Included 912814 Admin Interface Module (AIM) 3 Included P10008 License to Connect Non-Intrado Recording

1 Included Device

C10036 Power Cord Cable with A/C twist lock connector 2 Included 912716/24 Cisco C2960X-24TS-L 24 port switch (without

2 Included stacking module)

912716/S Cisco Stacking module for C2960-X 2 Included Subtotal $ 49,491.00

Power 911 ,_ 'J'~~f!J . - Cill1'0 ' ... ~ •...• ;, i. ,~,-- , .... ·- '

,. lt11 1 ......

913100 Power 911 Client Access License (CAL) 3 Included 913152 Power 911 Add-On Recorder for Radio (ITRR) 3 Included 913202 Power 911 Server Access License 3 Included 913152/CD ITRR Media Kit 1 Included

Subtotal $ 27,979.00 Power MIS

. ~ KTinfhfUlJ . ~~ ., llu~ ••• H rmm 920100/CD Power MIS 1 Included 920100 Power MIS Server Software License (SSL) 1 Included 920101 Power MIS Concurrent Client Access License

1 Included (CCAL) 920102 Power MIS Data Access License 3 Included 920004 Power MIS Advanced Reporting Tool 1 Included

Subtotal $ 5,262.00 ePrinter

.~ iUll'fl'll1 rn .~ - ~ . .. . ,.,. .. ·- Jt111111&11"

917310 ePrinter Software 1 Included Subtotal $1,092.00

Power 911 Hardware '~t!J ... . . - ntmt "" 11 ~ . .•111-1• 1 •••• ..

914960 IWS Server RACK Bundle -Type A 1 Included Subtotal $ 5.495.00

Power MIS Hardware ,_:. Dti'ffi1f1 (JJ ,. - .. "' ~ .. .,;~ ' ; r• 11M111n•~· I ~

Viper NG9-1-1 system - Pricing Exhibit 2 Pagel

914960 IWS Server RACK Bundle-Type A 1 Included 914422 Additional Backup Executive SQL Agent 1 Included

Subtotal $ 6,776.00 ePrinter Hardware

)1i.~rnfm.7. - - . Clm{J .~· •· "' l• 1 ........ 1 ••

P10066 ePrinter Server Cable Kit 1 Included Subtotal $ 21.00

Common Hardware _. ... , -.a.11rml't!•••

~ ,_. litt«t .. Ill . - .·. l• 111111 ......

914956 1 U Keyboard/LCD/Trackball/8-Port KYM 1 Included PIOl 14/R Backup Disk Solution for Windows Server

1 Included (Rack-Mount)

Subtotal $ 5.300.00 Peripheral Hardware

IDl'lfllfl f!J ~- ...... •-• ltllllJI <';; .!· : •• ,,... 1•••• ·mmn 914514 Color Laser Printer 1 Included 960103 Network Cabling 10 Included

Subtotal $ 3,762.00 Network Equipment

·;;.•~f!j ·~·· ... , _....:_~ . ..-~·J1 , -·-o1111-=:.m ...

l••tt111111l! ~ . 914148 Call Handling Firewall Appliance 1 Included 914148/CD Call Handling Firewall - Media Set 1 Included

Subtotal $1,450.00 Critical Snares

~t!J .•.:.•. ,II 111 hu II~"· ·' .)" l•Jlr, 1111a11 ~ 912802/2 VIPER Primary Application Server 1 Included 912800 VIPER Gateway Shelf 1 Included 912801 CAMA Interface Module (CIM) 1 Included 912813 48V Power Supply and Shelf - VIPER System 1 Included 912814 Admin Interface Module (AIM) 1 Included 911501 A9C Desk Mounting Kit 1 Included 911509 A9- l-1 Call Handling Accessories 1 Included 91412111 IWS Workstation - Software and Configuration 1 Included 912716/24 Cisco C2960X-24TS-L 24 port switch (without

1 Included stacking module)

912716/S Cisco Stacking module for C2960-X 1 Included 911710-1 A9C G2 Bundle - Dual Core 1 Included 911708 A9C G2 Dual Screen kit 1 Included 911753 PWS : HOT (Headset I/F) Module 1 Included 911754 PWS : MTI (Misc Tel l/F) Module 1 Included 911755 PWS : TPR (Third-Party Radio I/F) Module 1 Included

Subtotal $18.091.00 Sta2in2

iThrfhflt!) ••J.W...""1••~1111111 l• llr.i•fll ta.¥ Cimn 950852 Front Room Equipment Staging - Per Position 3 Included 950853 Back Room Equipment Staging - Per Cabinet 1 Included

Subtotal $ 2,500.00 Pro.iect Survey

Viper NG9·1-1 system - Pricing Exhibit 2 Page3

mmM)tJj I ~

Cft!l.il - •••- Ill; ...

950100 Project Survey (per Site) 1 Included 960575 Living Expense per Day per Person 3 Included 960580 Travel Fee per Person 1 Included

Subtotal $ 3,000.00 Power Stations

:a.1rmn:r.-:.: - ~ - ~

.. Ill ,. ,, .. 911710-1 A9C G2 Bundle - Dual Core 3 Included 911708 A9C G2 Dual Screen kit 3 Included 911753 PWS : HOT (Headset I/F) Module 3 Included 911754 PWS : MTI (Misc Tel I/F) Module 3 Included 911755 PWS : TPR (Third-Party Radio I/F) Module 3 Included 911501 A9C Desk Mounting Kit 3 Included 911509 A9- l- I Call Handling Accessories 3 Included 914121/1 IWS Workstation - Software and Configuration 3 Included P10097 23" LED Backlit Monitor 3 Included 914600/4 IWS External Programmable Keypad - 48

3 Included Buttons

Subtotal $17,681.00 Total System Hardware Cost, Non-Recurrin2 $147,900.00

8. Total System Installation and Training Cost, Non-Recurring

Installation, Trainin2, and Labor .. ,, ;;: :;: __ ..t,··· - ·h ·-·-· , ....... ~ ~ ~;.: . I•••- 111 :&T' Cftn.'l'.I

Installation Costs NA Included Labor NA Included CCS Training NA Included Power 911 Administrator Training NA Included Power 911 User Training NA Included Project Management Services NA Included

Subtotal $ 194,250.00

C. Monthly Maintenance

Included Subtotal $ 4,900.00

* covers years 1-5, no change to Monthly Recurring Cost for subsequent years

Viper NG9-1-1 system - Pricing Exhibit 2 Page4

D. Optional Services and Equipment

NA Included ALI data circuits NA 1,200.00 Tele hone numbers at $0.24 each 20,000* 4,800.00

Cost $ 6,000.00

* Based on Kodiak's estimation of 20,000 telephone numbers

Optional TXT29-1-1 Service ~ffl .... ' ::..'o·"·'.;l, ..

. -- ~ _ ... , .. - c.wml - " IH

ITXTOTF2 TXT29-1-1 Integrated with Power 911 One-time-1 Included

fee per PSAP-Target Price (1 -4 seats) P10063 ITS Equipment 1 Included

Subtotal Non-Recurrin2 Cost $ 4,375.00 TXT29-1-1 integrated with Power 911 monthly recurring fee

Total Monthly Recurrin2 Cost $1,250.00

Viper NG9-1-1 system - Pricing Exhibit 2 Page5

Alaska Communications Services Agreement

EXHIBIT 3

Alaska Communications Technical Support Policy and Escalation Procedure

1.0 Alaska Communicatjons Technjcal Operatjons Sypport

• 24 x 7 x 365 Alaska Communications Integrated Network Management Center (1-NMC) • Managed Services Desk: (907) 565-4227 I Toll Free in Alaska (866) 227.8508 • Email for Reactive Outage Notification: Alaska Communications.Managed.Services@ACSAlaska.com

2.0 Trouble Resolution & Repair Process - Overview

• Service Level Agreements & On-Site Repair varies on each Enterprise Data Network Service Element or custom solution. Please reference the particular Alaska Communications Service Description your organization purchased for established guidelines and service commitments.

• Alaska Communications Major Network Outage - In the event of a Major Network Outage affecting many customers, Alaska Communications primary goal is overall Service Restoration. The major network impact and resource allocation prohibits Alaska Communications' ability to provide notification via phone, email, or fax to any and all affected customers.

• Service Degradation - Alaska Communications and the customer jointly acknowledge that there are some issues inherent to IP services that end-users may experience service degradation via an evolving network load or sporadic application utilization prior to Alaska Communications Monitoring and Management systems having the ability notify Alaska Communications Support Personnel.

3.0 Trouble Resolution & Repair Process (Alaska Communications Managed Equipment Services):

• Alaska Communications monitors Alaska Communications Managed Equipment through various monitoring systems. This application polls in 5 minute intervals.

• Upon SNMP notification, Alaska Communications Managed Service Desk Engineer will monitor the particular event I trap for 15 minutes to see if the trouble resolves itself due to interface load or overall network congestion

• Upon verification of an established trouble, a Managed Service Desk Engineer will establish a Trouble Ticket #for the incident and tracking purposes.

• Once a Trouble Ticket# has been established, a Managed Service Desk Engineer will assess the trouble via gaining access via In-Band network facilities or Out-of-Band Management (OBM) equipment remote access facilities if available, to determine if the trouble is concerning a circuit issue, equipment issue, power failure, or change in IP routing scheme.

• Alaska Communications will attempt to notify the customer of the assessed situation and course of action in as short of a timeframe as workload allows. (Alaska Communications cannot guarantee a specific notification time, however, the goal is within 15-30 minutes).

• If the trouble is deemed to be a circuit issue, Alaska Communications will dispatch a technician in accordance with established policies. 1-NMC personnel and the customer will maintain communication during this service restoration process. On-going trouble may be escalated via the Escalation Process.

• If the trouble is deemed an Equipment or IP Routing Scheme issue, the Trouble Ticket will be escalated to an IP Engineer, if needed. Alaska Communications may initiate a 3rd Party or Manufacturer case for study or equipment replacement. Replacement or restoration timeframes are governed only by Service Level Agreements that apply to those specific Alaska Communications services that come with a SLA.

• Trouble Tickets will be worked until problem is resolved or deemed a customer network issue. Engineering Fees may be applied to support or resolve customer network issues at Alaska Communications' then prevailing rates.

• Upon trouble resolution or repair, Alaska Communications will close the Trouble Ticket and document the resolution for historical purposes.

Alaska Communications CONFIDENTIAL AND PROPRIETARY Not for Public Distribution

Ver. 1.3 a, 04/05/16

Page 1of3

c • --· 1 ;i :c ··~ , ~-::::,; 1~< ' ; ::.· ! (C) l ·'i f" i : y-.. : ;,~_· ,;-.i·: -; _: :·· 1 · :. Alaska Communications

Services Agreement

4.0 Communications Guideline

4.1 Network Issues:

• Identify circuit or hardware with problem. Initiate a call to 1-NMC Help Desk and provide specific circuit#, hardware, port, or interface that is experiencing the trouble.

• Describe trouble and establish a Trouble Ticket# for tracking purposes. This will be provided verbally to you.

• Email Alaska Communications.Managed.Services@ACSAlaska .com with description of problem and steps outlined for preliminary trouble shooting and course of action needed for tracking purposes (both customer & IP Monitoring).

• Trouble shooting flow will follow Escalation Policy. • If you are not receiving timely resolution, please reference the Escalation Policy and call the Managed

Services Help Desk and request that your ticket be escalated to the next person in command with final escalation reaching an Alaska Communications VP Executive.

4.2 Service Modifications:

• Clearly define in an email to Alaska Communications.Managed.Services@ACSAlaska .com your request for the network change.

• An IP Engineer will email or phone you with clarity on the request and will establish a course of action, to include, contacting the sales person to perform any new pricing or engagement of a Sales Engineer for a new network design.

• Standard response is (2) - (10) business days for basic changes or coordination on course of action in preparation for more complex changes.

• If this process is not achieved in the parameters stated above, please reference the Escalation Policy and request to speak with the responsible party of higher authority, as well as, contacting your Account Manager or their Sales Manager.

• Please follow all verbal communications up with an email for tracking purposes (both customer & IP Provisioning).

4.3 Request for Additional Services (not MAC related):

• Call and or Email your Account Manager who will engage a Sales Engineer to address your needs. • If your needs are not addressed in a timely manner please escalate to your Account Manager's Sales

Manager.

5.0 Sales Support

~QDtiUit ilDd l;1Di1il ~ ~

Enterprise Sales Support (907) 564-7301 acssalessu1;mort@acsalaska.com

s.o ESCALATION POLICY AND PROCEDURE

Managed Service Desk Notification Number: (907\ 565-4ACS {Note: 565-4227)

7 .1 Priority Level Classification All problems that are reported to the Managed Service Desk will be classified by the Managed Service Desk as follows:

:----···--------------·---·------···------··--·---··-- ·- -··-- . ····-· -·· ......... _ . .. ·---- -··-- -·-·--·--- -··-·--- - :

Priority 1 ·-·-··---·-·Priority_2 _ ___ ___________ ··-· . . _ ____ _ f>rJ_ori_tY.} __ ··-·-· . - · _, Degraded Access · Other and lnfonnational No Access

.... .A.11 .. e~i~ting_ 11~~9rkj~ '.'.dg_..y11"2! .... ...: Operation of an existing network is : Operational performance of the

Alaska Communications CONFIDENTIAL AND PROPRIETARY Not for Public Distribution

Ver. 1.3 a, 04/05/16

Page 2 of 3

Alaska Communications Services Agreement

there is a critical impact to your severely -degraded, or significant business operations. aspects of your business operation

are negatively impacted by inadequate performance of seNices.

network-·15 'impaired - while- mosf business operations remain functional.

You ·and Alaska -Communications --Youand Aiaska.Com-mu-mcations W1r You anCi-Afaska· ·co-mm-unicatlOii·s will commit any necessary commit full-time resources during are willing to commit resources resources around the clock to normal business during normal business hours1 to resolve the situation. hours1 to resolve the situation. restore seNice

-.. ----·-----··-··-·-----·-----·------------ · to·satisfactory levels-.· .. .... ..... -- ...... --

1 Normal business hours are defined as Barn to 5pm M-F excluding Holidays.

7.2 Call Back Commitment Guideline.

When first contact is made, the Managed SeNice Desk will provide the customer with a response commitment. The response commitment defines when the Managed SeNice Desk will communicate with the customer via (telephone, fax, or email) to provide status regarding problem resolution . • Priority 1 response commitment for problems shall not exceed one (1) hour unless otherwise agreed to by

the customer. • Priority 2 and Priority 3 response commitment should be agreed to with the customer based upon a case­

by-case situation.

7.3 Escalation Procedure.

The Managed SeNice Desk team will follow the timeline below when working to resolve customer problem reports. The focus of the escalation procedure is to notify the appropriate personnel who will assist in escalating to ensure the correct talent is involved. The Managed SeNice Desk Lead will be responsible for escalation above the Managed SeNice Desk.

Timefrom beginning of Escalation incident until Level Notification Contact and Email Phone Number escalation is

required

Office c

Managed Service Desk (907) 565-Alaska Communications. Managed.Services@acsalaska.com 4227

1 Hour 1 On Duty, MSD Foreman

(907) 564-A laska Communications.Managed.Servicec@acsalaska .com

1643

4 Hours 2 Sr. Manager Network Management (907) 565- (907) 440-6611 8815

8 Hours 3 VP Network Planning & Engineering (907) 550- (907) 440-8375 7965

24 Hours 4 Senior VP, Technology Services (907) 564- (907) 441-3322 5906

7.4 Customer Responsibilities. Prior to calling the Managed Service Desk the customer should have the Circuit ID, location information and be approved to authorize billable charges. Alaska Communications CONFIDENTIAL AND PROPRIETARY Not for Public Distribution

Ver. 1.3 a, 04/05/16

Page 3 of 3

CITY OF KODIAK CHANGE ORDER

CHANGE ORDER NO.: l

DATE: April 13, 2017

NAME OF PROJECT: Kodiak Police Department IP-Based E-911 Telephone Equipment

PROJECT NO.: 4029

CONTRACTOR: Alaska Communications Systems (ACS)

The following changes are hereby made to the CONTRACT DOCUMENTS:

1. To amend the original proposal to include "TXT29-l-l" equipment. This would allow the new E-911 system to receive text messages for the additional cost of $4,375.

Justification:

Original PROPOSAL COST: $342, 150.00

The CONTRACT PRICE due to this CHANGE ORDER will increase PROPOSAL by $4,375.00

The CONTRACT PRICE including this CHANGE ORDER: $346,525.00

Requested by Lt. Putney, Support Services Commander

Approved by Chief Ronda Wallace

Ordered by City Manager

City Manager Authorized Per City Code, 2.08.060 (/)and 3.12.020