Alamance county performance management annual report

What is Alamance County’s Performance Management Program?

A two-tiered program where Alamance County departments choose to set specific, measurable goals for the fiscal year that are relevant to the department’s mission. Departments then strive to accomplish these goals in the most efficient manner possible, with the added incentive for the department being the ability to retain a portion of pooled savings. These savings can then be used by the departments to fund the purchase of the following: *new equipment *training/travel costs *vehicles *paid intern/grant position *capital improvements *strategic planning *buildings *technology projects *employee bonuses Plans to spend departmental savings must be submitted to the Alamance County Board of Commissioners for approval if the expenditure is greater than $5,000. The County Manager may approve expenditures of savings up to $5,000.

How are department savings calculated? •Alamance County’s fund balance must equal at least 17% of County expenditures before any savings are retained.

•With a 17% County fund balance, 25% of department savings go into fund balance.

•Once County unassigned fund balance reaches 25%

departments could qualify to keep all of their allocated savings.

Before savings for departments can be pooled, revenues must exceed expenditures for the fiscal year.

Department savings (unspent funds) are calculated based on the County Audit and are pooled to be reallocated to departments based on their percentage of the County Department budget.

•A sliding percentage scale for goal achievement also affects savings.

•Departments cannot retain more than 8% of their budgets as savings.

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Serving Alamance County Citizens In FY 2014-15, Alamance County Government experienced revenues over expenditures in the amount of $2,712,227. These funds were generated by a combination of additional revenues and savings realized in the approved expenditure budget. Applying the automatic reduction for Fund Balance develop-ment of 25% took $678,056 from these funds. Another $594,767 was removed from the total and allocated to Fund Balance in order to account for non-County department funds, grant funds, and other outside funding sources. An additional $251,103 was placed in Fund Balance for goals that were not met by County de-partments and to keep County departments from exceeding the 8% cap for banked savings. After these policy driven reductions, Alamance County departments were allocated a savings pool totaling $1,188,300. From this pool, $6,000 has been set aside to pay for the ICMA Insights software to assist in comparing County depart-ments to other local governments nationwide. The remaining savings pool funds have been allocated to each department based on their percentage of the County Department budget total and are shown on each Department’s information page in this report.

The Performance Management Program also helped to ensure quality services were rendered to citizens. County departments were able to achieve an average of 89% of their 2014-15 performance goals. This report offers a highlight of how citizens benefitted from these and many other initiatives.

This year’s report also includes the departments’ budget amounts based on County dollars only, and any workload measurements the departments may have reported. Workload measures are not always goal related and may serve to demonstrate the level of activity of the department.

Spotlight Achievements from FY 14-15 Over 98% of the more

than 100,000 emergency calls to the 911 Communications Center were answered within two minutes.

The Facilities Department

was able to complete 93% of over 1,700 work orders in less than one work week.

The Fire Marshal/

Emergency Management Department implemented a County-wide emergency notification system, NIXLE.

Environmental Health

completed 100% of all requested well grout and wastewater installation inspections on the day of notification.

The Health Department

implemented Electronic Medical Records soft-ware.

Human Resources posted

all open positions within 24 hours of notice, and processed almost 3,000 applications for employment

Answer all 911 calls originating in

Alamance County. Provide 911 call

taking and radio dispatch for all

County and Municipal Fire, Rescue,

Law Enforcement, and Ambulance

services (Burlington Police and Fire

excepted). Service and maintain

emergency radios and transmitter

tower sites.

Total Budget- $1,932,929

Total Savings Banked- $51,038

Total number of emergency calls–

100,640

Total number of administrative

calls– 96,489

1. 100% of public record requests were provided within two business days- Goal Met 2. 98.27% of all 911 calls were answered within ten seconds or two rings– Goal Met 3. 99.81% of all non-emergency calls were answered within 15 seconds or 3 rings– Goal Met 4. 98% of all Emergency Medical Dispatch calls were interrogated and processed for dispatch within two minutes of receiving the call– Goal Met

5. 98% of all Emergency Fire Dispatch calls were interrogated and processed for dispatch within two minutes of receiving the call– Goal Met 6. 90% of full time staff submitted at least two hours of continuing education hours monthly– Goal Met 7. Nine 911 public education presentations were organized for various civic groups and organizations throughout the fiscal year– Goal Met

Three member Board appointed every

two years that ensure fair, honest,

impartial and efficient elections on the

municipal, county, state and federal

level. Responsible for establishing

election precinct lines and voting sites,

appointing and training precinct officials

for One Stop Early Voting and Election

Day, preparing and distributing ballots

and maintaining and testing voting

equipment, canvassing and certifying the

ballots cast in each election and

investigating voting

irregularities. Responsible for the overall

administration of the electoral process

including maintaining all city and county

voter registration records, campaign

finance disclosure and voter education

in Alamance County.

Total Budget- $875,350


1. Ensure updated National Voter Registration Act statistics are available to the public monthly on the Board of Elections' website- Goal Met 2. Post the current number of registered voters in Alamance County by precinct, party, race and gender monthly on the Board of Elections’ website- Goal Met 3. Add scanned legacy campaign finance reports through the year 2010 to the Board of Elections’ website- Goal Met 4. Post a yearly campaign finance reporting schedule on the Board of Elections’ website- Goal Met

5. Scan and post to the Board of Elections’ website current campaign finance reports received within two weeks of receipt from the campaign- Goal Met 6. Mail voter verification cards to registered voters within two weeks from the time the voter registration application or change was received by the Board of Elections’ office- Goal Met

Provide educational programming to

residents pertaining to horticulture,

livestock, farm crops, poultry, and

pesticides. Administer the local 4-H

youth program. Offer Serv Safe

classes. Joint partnership with NC

State University, USDA and

Alamance County.


Total Savings Banked- $804

Number of Serv Safe participants–

87

Average percentage of Serv Safe

participants who pass– 72%

Number of Embryology

participants– 845

Number of 4-H participants– 1,807

1. Alamance County by Master Gardeners will provide 2,000 hours of consultation and volunteer services to the Cooperative Extension and Alamance County citizens- Goal Met 2. $40,000 will be saved for Alamance County through Master Gardener volunteer efforts in lieu of staff- Goal Met 3. 165 licensed pesticide applicators will receive recertification training- Goal Met 4. Cooperative Extension will report the number of residents served directly every month through one-on-one visits and programs- Goal Met

5. Cooperative Extension will report the number of residents served every month through telephone calls, emails and newsletter- Goal Met 6. Track and report the number of Serv Safe participants—Goal Met 7. Track and report the percentage of Serv Safe participants with a passing score- Goal Met 8. Track and report the number of Embryology participants– Goal Met 9. Track and report the number of 4-H participants annually– Goal Met

Provide care in the pre-hospital

environment for patients with

medical emergencies. Deliver

patients to the closest and most

appropriate health care medical

facility. Provide non-emergency

convalescent ambulance for non-

ambulatory patients.



Calls for service– 31,994

Number of times EMS has no unit

available for service- 135

Total revenue collections-

$4,096,055

Number of collections complaints-

163

Total number of miles driven–

570,886

1. Patient insurance information will be collected AND entered into the data collections software to assure first bill insurance payment on an average of 75%- Goal Met 2. Once notified by Alamance County Central Communications via pager activation, EMS employees will be seated in the vehicle and wheels rolling within 90 seconds, 90% fractile- Goal Not Met

3. Customer satisfaction of patients surveyed who respond shall maintain an interactions approval rate of greater than 75%- Goal Not Met 4. North Carolina Office of Emergency Medical Services required data points will be collected daily for every patient and maintained at less than 2% error rate- Goal Not Met

Maintain all County buildings and

grounds to create a safe,

comfortable and efficient workplace.

Respond to work order requests in a

timely and effective manner.

Maintain list of deferred

maintenance projects. Budget for

and manage capital repair projects.

Analyze building operation data.



Workload Measurement

Work orders completed– 1,791

Savings generated by

preventative maintenance

contracts- $25,996

1. Replace 60 fluorescent lights with T-8 technology per month with a goal of 100% compliance- Goal Met 2. 81% of work orders initiated in a given month will be completed by the end of the next scheduled work day- Goal Met 3. 93% of work orders initiated in a given month will be completed by the end of scheduled 5 day work week– Goal Met 4. 98% of work orders initiated in a given month will be completed by the end of scheduled 20-23 day work month- Goal Met

5. Establish a comprehensive utility cost measurement program for all County buildings using Facility Dude Utility Trac Software- Goal Met 6. Install secure drop-off boxes at County Buildings where paperwork/ payments could be forwarded to County agencies by the public after normal work hours- Goal Met 7. Initiate a comprehensive review of the HVAC system at HSC (main building and newer Same Day Surgery Wing) by a professional vendor– Goal Met 8. Report savings generated by preventative maintenance contracts– Goal Met

Coordinate effective and prudent

management of the County’s

financial resources in accordance

with generally accepted accounting

principles and NC State statutes.

Manage general accounting,

financial reporting, budget, accounts

payable, payroll, investments and

purchasing.



1. Receive response from Request for Proposals for banking services and select commercial bank to manage primary deposit account- Goal Met 2. Select vendor for merchant card services- Goal Met 3. Implement Treasury Services as appropriately offered by primary banks- Goal Met

4. Institute electronic payee vouchers for payroll- Goal Met 5. Reduce paper checks of payments in excess of 90% of payments to 50%- Goal Met 6. Select a vendor to upgrade financial system software to include general ledger, payroll, purchasing, accounts payables, accounts receivables and tax administration- Goal Not Met

Work closely with all volunteer fire

departments to ensure compliance and

coordination. Perform fire code

inspections and plan reviews. Conduct

fire prevention education programs.

Develop and oversee County-wide

emergency program. Manage the

County’s Emergency Operations Center.

Inventory stockpiles of dangerous

chemicals County-wide.



Workload Measurements

Total number of fire inspections

conducted– 1,307

Total number of fire investigations

conducted– 57

Total number of EM/emergency

response incidents- 183

1. 95% of new and existing building construction project plans will be reviewed within 3 working days of receiving the complete set of plans- Goal Met 2. 100% of the General Inspection inventory will be completed monthly- Goal Met 3. 90% of narratives from fire activities will be completed and entered into the Firehouse RMS within 5 working days from date of incident- Goal Met 4. The Chemical Planner will meet and review monthly a minimum of 5 Emergency Operation Plans with businesses and industry within Alamance County for nine out of 12 months of 2014-15– Goal Met

5. Conduct at least three training exercises as per the North Carolina Emergency Management requirement for the Emergency Preparedness Grant- Goal Met 6. Track and report the number of employee complaints regarding health issues within a specific location in a buildings– Goal Met 7. Track and report the response time to employee complaints– Goal Met 8. Conduct a minimum of six safety awareness trainings for County employees– Goal Met 9. Implement a County-wide Emergency Notification system– Goal Met 10. Implement County Department Emergency Notification system– Goal Met

Manage and maintain County’s GIS

software as well as online GIS

services. Consult with Tax

Department to ensure parcel

mapping is geospatially

accurate. Responsible for E911

address & street centerline

management throughout County

and most municipalities. Provide

custom maps, special projects and

data analysis as needed.



Number of addresses generated

or fixed- 5,203

Number of parcels generated or

fixed- 1,644

1. Coordinate two Countywide GIS Collaboration Summits for Alamance County and municipal GIS staff to share processes, collaborate on training and GIS versions, and become more efficient in City/County interactions- Goal Met 2. Coordinate one revaluation GIS project for Tax Appraisal Support by adding multiple new GIS users and setting up customized projects for revaluation by 6/30/2015- Goal Met 3. Each GIS employee must maintain their minimum yearly GISP Continual Education Credits for GISP renewal or initial certification- Goal Met

4. Average at least 90% Phone Calls responded to within 6 business hours- Goal Met 5. Average at Least 90% goal of 100 Addresses Generation/Fix finished per month- Goal Met 6. Average at least 90% goal of 50 Parcels Generation/Fix finished per month- Goal Met

Provide general clinical services

including family planning, prenatal care,

child health, communicable disease,

behavioral health and immunizations;

health education and outreach. Provide

environmental health programs including

food inspections and onsite well and

wastewater; nutrition education and

counseling, and children's dental

services.


Total Savings Banked– $88,731


Total number of well grout inspections

completed– 143

Total number of wastewater

installation inspections completed–

207

1. The Alamance County Health Department will implement the practice management platform of the electronic medical records software by January 31, 2015- Goal Met 2. By June 30, 2015, 80% of the Alamance County Health Department clinical staff will have completed the practice management platform training of EMR- Goal Met 3. By September 2014, the Alamance County Health Department purchasing team will make only one order per vendor per week– Goal Met 4. The Alamance County Children's Dental Clinic will reduce the number of delinquent accounts by 30% by June 30, 2015– Goal Not Met

5. By June 2015, client satisfaction survey will demonstrate at least 90% of customers indicate that environmental health services are provided in a timely manner- Goal Met 6. By June 2015, client satisfaction survey will demonstrate that at least 97% of customers indicate that Environmental Health staff's explanations of procedures and answers to questions are acceptable- Goal Met 7. 100% of well grout inspections will be done on the day of notification (Contractors are required to notify Environmental Health by 9:00 am)- Goal Met 8. 100% of wastewater installation inspections will be done on the day of notification (Contractors are required to notify Environmental Health by 9:00 am)- Goal Met

Provide position classification and pay

plan services. Coordinate employee

recruitment and selection. Administer

employee benefits. Oversee employee

relations. Maintain personnel records.

Ensure compliance with employment

law. Public Information Officer for

County.




Total employee turnover– 138

Number of employee retirements– 22

Total number of positions posted– 140

Number of employment applications

received– 2,943

1. HR staff will participate in annual Public Employment Law Update through UNC School of Government or Alamance County Human Resources Association- Goal Met 2. Each HR staff member will participate in at least two training and learning opportunities with an overall minimum cumulative total of 30 CEU’s- Goal Met 3. Update insurance plan documents as required by ACA- Goal Met 4. Implement and maintain tracking system to track hours of part-time employees each month in order to identify part time employees who need to be offered health insurance- Goal Met

5. All open positions are posted within 24 hours of notice to HR– Goal Met 6. Pay/Classification Study is completed in FY14/15- Goal Met 7. Quarterly newsletter from HR- Goal Met 8. HR Director to attend at least one department meeting per month- Goal Met 9. Gather feedback from at least 50% of Departments on policy amendments needed to policies to deal with changing work environment and workforce- Goal Met 10. Update the Employee Handbook and distribute to employees– Goal Not Met

Administration and enforcement of

NC technical codes. Receive and

process permit applications. Issue

orders to correct violations.




Number of permits issued– 3,815

Number of inspections performed–

12,428

1. The department will obtain 4 additional standard certifications within the fiscal year- Goal Not Met 2. All monthly reports will be completed and submitted within the first seven working days of each month- Goal Not Met 3. Every vehicle in the department’s fleet will be delivered to the garage for routine service on or before its designated service date- Goal Met 4. Unforeseen vehicle repairs will be reported and service appointments made within 24 hours- Goal Met

5. 100% of field inspectors will successfully maintain all inspection certifications– Goal Met 6. 100% of field inspectors will complete all continuing education classes- Goal Met 7. Conduct initial construction plan reviews for residential buildings within 3 days- Goal Not Met 8. Conduct initial construction plan reviews for commercial buildings within 6 days- Goal Not Met 9. 100% of inspections will be performed within 24 hours of a request- Goal Not Met

Provide for waste disposal services

for Alamance County’s industrial,

commercial, and residential sectors.

Receive yard waste, scrap tires,

white goods and recyclables and

provide for their proper disposal.

Enforce County’s solid waste and

recycling ordinances. Manage

contracts related to waste and

recycling franchises.


Total Change in Net Position-

$909,241

Total recycling tonnage- 4,232

tons

Life expectancy of landfill- 82.11

1. Complete 20 waste screenings per month to help ensure prohibited items do not enter the landfill- Goal Met 2. 95% of equipment used monthly will receive preventative maintenance checks to help eliminate breakages and downtime- Goal Met

3. Track and report monthly recycling tonnage- Goal Met 4. Annually report the projected life expectancy of the current landfill- Goal Met

Serve as in-house counsel and trial

counsel for the Board of

Commissioners, the Sheriff and the

Departments of Alamance County

Government. Collect taxes through

payment plans and tax foreclosure sales

of property. Review contracts and

agreements. Respond to public records

requests. Conversant in governing

Board procedure, open meetings, public

records, purchasing, property tax

assessment and collections, budget and

financial procedures, and planning.



Workload Measurement

Total tax value of properties returned

to good standing- $24,459,852

1. Answer 100% of all service inquiries including consultation with department heads, preparing contracts, collecting taxes and fees, providing legal opinions, defending lawsuits and addressing public records requests, open meetings questions and interacting with the public.- Goal Met 2. Review 75% of all files- Goal Met 3. Reduce paper usage amounts to ensure efficiency- Goal Met

Provide educational opportunities

via programs and classes for

families and individuals of all ages,

access to print, electronic, A/V

materials, information, the internet,

and genealogical and historical

materials. Promote literacy skills for

citizens of all ages through a variety

of programs.




Number of library visitors–

552,189

Number of programs offered–

1,403

Total program attendance–

37,824

1. Conduct five community focus groups (one in each service area including Mebane, Graham, Burlington, Snow Camp, North Park) to determine community needs- Goal Met 2. Increase circulation by 2.5%- Goal Not Met 3. Track and report number of visitors to libraries monthly- Goal Met

4. Track and report number of programs at Libraries monthly- Goal Met 5. Track and report total program attendance to monthly- Goal Met 6. Begin implementation of RFID system and track tagging of materials at all branches to aid in the self-checkout process- Goal Met

Assist county departments who use

technology with ordering and configuring

PCs and servers. Research, fully

secure, maintain, back up, replicate,

connect, install and support programs

and applications on smart devices,

mobile devices, PCs, virtualized servers.

Connect internal network and cloud

through Wi-Fi and cell towers. Ensure

departmental compliance via technology

audits required by the State and Federal

governments for HIPAA, CJIS, and PCI,.

Communicate to citizens via social

media and the web. Retain vital

records.




Total number of IT work orders– 3,056

1. Assign Work Orders to the appropriate technicians within 2 business Days for all Medium and Low Priority Work Orders- Goal Not Met 2. Assign all High Priority Work Orders within 1 business day- Goal Not Met 3. Convert the Counties AT&T data connections to all buildings to a MetroE data connection running 7 times faster (minimum) without an increase in costs- Goal Met 4. Convert the Counties antiquated AT&T Centrex analog phones to a VoIP system for ease of administration and higher degree of functionality without an increase in costs– Goal Not Met 5. Conduct meetings with Department Heads to discuss their needs and satisfaction with MIS semi-annually- Goal Met 6. Provide monthly statistics on Work Orders received and closed monthly- Goal Met

7. Virtualize 20% of the Counties dependence on “Physical” servers for a more cost effective model of Virtual Servers- Goal Met 8. Achieve full implementation of a Data Disaster Recovery Plan- Goal Not Met 9. Conduct an employee survey for ideas for automating current manual and cumbersome processes- Goal Not Met 10. Conduct a survey to gauge Department Head customer service satisfaction for MIS- Goal Met 11. Create an online phone directory for County employees- Goal Not Met 12. Create a Service Guide with samples and a price list for the County Print Shop- Goal Met 13. Prioritize and evaluate the need for wireless connectivity for County buildings- Goal Not Met 14. Deliver and install new equipment for departments within 45 days of order- Goal Met

Manage and implement Board of

Commissioner policies and

directives. Prepare and submit

annual budget and capital plan.

Assess provision of County services

to ensure quality and efficiency.

Direct public information and

legislative liaison. Liaison to

economic development efforts.



Time required to approve

purchase orders- 1.31 days

average

1. 90% of regular agenda packets will be posted to the website and delivered for distribution to the Commissioners by 5:00 p.m. on the Thursday prior to Monday’s meeting- Goal Met 2. Track and report the time required to approve purchase requisitions (days)- Goal Met 3. Ensure Performance Management reports from departments are up to date and posted online quarterly- Goal Met 4. Develop and submit to the Board of Commissioners a 5-year capital improvement plan with FY 15-16 budget request- Goal Met

5. Provide a mid-year report to the Board of Commissioners on the status of the current Performance Management program- Goal Met 6. Develop an internal leadership academy for County employees- Goal Not Met 7. Conduct 1st quarter meetings with Department Heads to discuss yearly plan and goals- Goal Met 8. Conduct and evaluate County employee survey- Goal Not Met 9. Provide a balanced budget to the Board of Commissioners by June 15, 2015- Goal Met

Provide parks and programs to

Alamance County residents in four

major focus areas: natural parks and

trails, rural community centers,

youth athletics and Special

Olympics.




Number of park visitations–

443,560

Number of shelter reservations–

150

Number of disc golf participants–

25,420

1. 90% of park visitors rate their overall experience as Excellent/Good- Goal Met 2. 90% of park visitors would recommend the park to others- Goal Met 3, 90% of Cedarock Park program participants rate their overall experience at Cedarock Park as Excellent/Good- Goal Met 4. 90%of Haw River Trail site visitors rate their overall experience on the trail as Excellent/Good- Goal Met 5. Track and report the satisfaction rate of shelter users at Cedarock Park- Goal Met 6. Track and report the satisfaction rate of shelter users at the Pleasant Grove Community Park- Goal Met 7. Track and report the number of Special Populations program participants and volunteers monthly- Goal Met

8. 90% of Alamance County Special Olympic Spring Games participants rate their experience as Excellent/Good- Goal Met 9. 90% of Alamance County Special Olympic Bowling Tournament participants rate their experience as Excellent/Good- Goal Met 10. 90% of Alamance County Special Olympic Basketball Tournament participants rate their experience as Excellent/Good- Goal Met 11. 90%of Alamance County Special Olympics Bocce participants rate their overall experience as Excellent/Good- Goal Met 12. Track and report the number of youth athletic participants and teams per sport- Goal Met 13. 80%of Little League Baseball/Softball participants rate their overall experience as Excellent/Good- Goal Met 14. 80% of ACRPD Youth Basketball team participants rate their overall experience as Excellent/Good- Goal Met

15. Contact all ABSS principals at sites that host ACRPD youth sports for feedback and suggestions- Goal Met 16. 80% of Pleasant Grove Summer camp participants rate their experience as Excellent/Good- Goal Met 17. 80% of ACRPD employees agree that they are recognized for individual accomplishments- Goal Not Met 18. 90% of ACRPD employees agree that they understand the department’s direction and plan- Goal Not Met 19. 90% of ACRPD staff will participate in training and learning opportunities for a minimum cumulative total value of 70 hours- Goal Met

20. 90% of ACRPD staff will participate in training and learning opportunities for a minimum cumulative total value of 70 hours- Goal Met 21. 90% of ACRPD staff will participate in at least two off-site visitation/learning activities- Goal Met 22. Complete 90% of capital improvement projects for the fiscal year- Goal Met 23. Track and report percent change in new parkland/trails acquired- Goal Met

Register of Deeds Functions

Provide, manage and maintain real

estate and vital records as required

by NC General Statute. Record and

index instruments of title. Provide

certified copies. Issue marriage

licenses. Administer notary public

oaths. The Register of Deeds is

charged with the integrity,

completeness, accuracy and

safekeeping of these records.



1. Upgrade existing software in order for the Register of Deeds office to begin offering e-recording of all consolidated real property documents- Goal Met 2. Scan old vital records and store them electronically- Goal Met 3. Increase the number of deputies that have been certified by the North Carolina Association of Registers of Deeds using the North Carolina Association of Registers of Deeds (NCARD) Certification Program- Goal Met 4. Attend continuing education courses through NCARD and the Institute of Government at UNC-CH that will allow more seasoned deputies to maintain their certifications, thus ensuring the Register of Deeds office is maintaining the highest standards while serving the public- Goal Met 5. Paint the neglected interior walls and paneling of the building to brighten the interior- Goal Met 6. Plant hostas and vinca in the small beds in front of the building to enhance the appearance on Harden Street- Goal Met

7. Replace the worn-out carpet that is coming apart at the seams (presenting a tripping hazard for customers and employees) with new, modern carpet squares that are not only more pleasing to the eye but are also easier to maintain and replace if they become damaged or soiled- Goal Not Met 8. Index old birth and death records back to January 1, 1947 with a goal of eventually having a computerized index of all birth and death records back to 1913, allowing Register of Deeds employees to locate vital records more easily and the public- access via the Internet to a limited amount of this information for research purposes- Goal Met 9. Index old marriage records and marriage bonds back to January 1, 1947 with a goal of eventually having a computerized index of all marriage records and marriage bonds back to 1849, allowing Register of Deeds employees to locate vital records more easily and the public access via the Internet to a limited amount of this information for research purposes- Goal Met

Provide law enforcement services

and protection throughout Alamance

County. Conduct patrol activities to

detect and prevent crimes. Aid

victims of crimes and apprehend

criminals. Conduct investigations,

process crime scenes, conduct

undercover operations. Provide

animal control services. Secure

courts and serve criminal and civil

process papers. Operate jail facility.

Provide custody, security, care,

feeding and medical welfare of all

inmates.



1. 75% of civil papers will be served/resolved within 10 days (business) of issuance- Goal Met 2. 87.5% of civil papers will be served/resolved within 20 days (business) of issuance- Goal Met

3. Meet or exceed the national clearance rate in four or more of the seven reporting areas of the Uniform Crime Report as reported by the Federal Bureau of Investigation- Goal Met 4. Meet or exceed the state clearance rate in four or more of the seven reporting areas reported by the State Bureau of Investigation- Goal Met




1,218 children served through child

care subsidy every month (average)

Number of child abuse reports– 1,820

112 children in foster care every

month (average)

48 Community Alternative Programs

for Disabled Adults cases every

month (average)

1. DSS will ensure that the maximum number of children are served through child day care subsidy dollars by maintaining a combined spending co-efficient of between 96% and 100% of total funding to allow parents to maintain employment- Goal Met 2. DSS will maintain the number of children who are repeat victims of substantiated maltreatment at or below the federal benchmark of 6.1% annually- Goal Met 3. DSS will increase placement stability of children in foster care to meet or exceed the federal benchmark of 86.7%--resulting in no more than two placements during the s first year in care- Goal Not Met 4. DSS will maximize the total number of slots available through the Community Alternatives Program for Disabled Adults at or above 90% to enable medically fragile adults to live safely within their homes as opposed to in a skilled nursing facility- Goal Met 5. DSS will work to reduce the number of elderly and disabled adults who are victims of repeat maltreatment- Goal Met

6. DSS will increase the number of Child Support enforcement customers whose collections meet state minimum standards of 63.82%- Goal Met 7. DSS will process applications timely at 90% or greater, for Food and Nutritional Service customers to ensure families receive nutritional benefits without delay- Goal Not Met 8. DSS will reduce the number of overdue Medicaid applications by 5% each month until overdue cases do not exceed 10% of the total pending applications- Goal Met 9. DSS staff will complete daily time reporting verification (day sheets) and submit them by the 1st working day after the end of each month with a goal of less than 5% requiring corrections- Goal Met 10. DSS will maximize state and federal funding revenues at 95% or greater in an effort to minimize the amount of county funding used- Goal Met 11. Through the Alamance Alliance (SAMHSA Grant), 95% of children ages 6 months to 5 years who enter foster care and remain in Alamance County will be referred for a comprehensive behavioral assessment- Goal Met

Workload Measurements, cont.

Number of Adult Protective Services

reports– 396

Amount of child support payments

collected- $10,798,245

11,954 households received food

stamps every month (average)

Number of Food and Nutrition

Services applications– 7,324

54 children received a mental health

assessment

561 clients were served at the Family

Justice Center

5,954 DSS IT work orders were

placed

12,105 customers were seen at

Reception

12. The Family Justice Center will track the percentage of domestic violence victims who access services at the FJC after pressing criminal charges- Goal Met 13. The Family Justice Center will track the number of referrals between partner agencies housed at the Family Justice Center- Goal Met 14. The Family Justice Center will track the change in the percentage of domestic violence protective order dismissals- Goal Met 15. IT will assure that 95% of internal Help Desk tickets are successfully resolved within 2 business days- Goal Met

16. DSS Human Resources will post all vacancies within 3 work days of the notice being received for termination, resignation, promotion or retirements—in an effort to minimize interruption of services to customers and agency backlogs- Goal Met 17. DSS positions will be offered within 20 business days from the time the vacancy posting closes (exception of some retirements)- baseline- Goal Met 18. DSS Reception staff will track the number of tasks requiring additional staff interaction beyond reception in an effort to improving front end interactions with customers- Goal Met 19. DSS Economic Services Call Center will track the number of calls sent to call center voicemail in an effort to increase customers receiving live voice response assistance- Goal Met

Provide leadership to County

residents in the conservation of the

County’s natural resources. Assist

with planning, designing and

installing conservation measures.

Manage the Cost Share Assistance

program. Provide animal waste

management planning assistance,

soils information and other technical

assistance. Sponsor and develop

educational programs for youth and

adults through civic programs,

school contests, tours and field

days.



1. Process all Landowner NC Cost Share Applications received and present to the District Board within 30 business days- Goal Met 2. Visit 12 schools or civic group events per year to promote soil and water conservation- Goal Met

Assure validity of assessed values

of taxable property in Alamance

County and collect taxes on such.

Assess real and personal property

and vehicles. Conduct revaluation

of real property. Assists with

Homestead exemptions. Provides

listing and discovery services for

businesses. Assist non-profit

agencies with exemptions. Issue

mobile home moving permits. Issue

beer, wine and fortune-telling

permits.



1. Track and report the number of instances that any collection drawer is out of balance- Goal Met 2. Perform an average of 40 enforced collections per month- Goal Met 3. Minimize the number of taxpayer appeal cases that result in a loss or require an adjustment from the Board of Equalization and Review to no more than three annually- Goal Met 4. Increase the number of Present Use Exempt audits by 10%- Goal Met 5. Index 20% of historic maps and land use records to help make them more easily available to the public-Goal Not Met

6. Track and report the number of listing errors found- Goal Met 7. Increase the number of Exempt audits by 10% or 1/8 of the total applications- Goal Not Met 8. 90% of all telephone calls will be answered personally with messages being returned within an hour- Goal Met 9. 85% of staff will participate in continuing education classes offered internally throughout the year- Goal Met

Assist Veterans and dependents in

benefits. File service connected

disabilities and non-service pension

claims. File medical, burial,

vocational rehabilitation, appeals,

NC benefits and order department of

defense records. Assist with medical

bills, order medical records,

education and home loans.



Number of customers served–

3,416

New claims filed– 215

Number of Alamance County

veterans– 11,502

1. Track and report number of all calls received by 3:30 p.m. will be returned by 4:45 p.m.- Goal Met 2. Mail 100% of military discharge requests weekly- Goal Met 3. Complete 80% of claim paperwork during the initial office visit- Goal Met

4. Coordinate the new Alamance County Veterans’ Parade- Goal Met 5. Both staff members will participate in two training conferences per year and one mandatory state training meeting for a cumulative value of 20 CEU’s per year- Goal Met 6. Report the total number of veterans in Alamance County annually (2014)- Goal Met

Documents

Alamance county performance management annual report