Customer Centricity

www.anandkasturi.com Anand Kasturi

Workshops Mindsets, alignment Tools for managers

Transformation programme

Customer Centricity Customers today are getting more and more demanding. The organisations that will survive are those that will take care of, and thus retain, their customers.

Especially in these difficult times, it is critical for businesses to focus on customer centricity as a strategic imperative that leads to profitable business growth. As Peter Drucker put it - the single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

Do you really have a choice?

Create shared alignments, mindsets

Organisations with existing customer centricity programmes

would require all employees to get 'on board', to align to the idea of customer centricity, to work with

mindsets orientated towards customers.

With Anand's workshops designed to help reflect, brainstorm, share,

and commit ... the organisation's goals are faster and easier achieved.

Empower managers with service management tools

A central challenge to customer centricity is that everything about it sounds like 'common sense' and simple. But, as every

seeker of a healthy life who's been told 'eat better, exercise more' knows - 'simple' is not always 'easy'!

Managers need specific tools and methods to make customer-centricity a reality at the workplace. Anand brings

to the table a treasure-trove of proven practical tips and techniques - robust because they are based on a meld of

services management body of knowledge, and real-life success stories.

What do you want to do? Create shared alignments, mindsets? Provide managers with tools to

implement customer centricity? Launch a customer centricity

transformation programme?

Launch a transformation programme

In a 2008 global study, IBM found that the #1 challenge for change management was 'mindsets and attitudes'. And that the two most effective solution strategies were

'Senior Management Sponsorship' and 'Employee Involvement'.

Anand has facilitated 'action workshops' with leadership teams

(starting at the top) of many organisations - that have led to

institutionalisation of customer-centricity within the

organisation.

To discuss how Anand's highly effective customised workshops can help your organisation with Customer Centricity call +91 98862 69603 or email <anand@anandkasturi.com>

Testimonials Dr. Kasturi .. understood our needs .. worked

with us gently yet expertly to ensure that our transformation is institutionalized. His industry knowledge, energy in delivery, responsiveness and professionalism enabled him to be a key driver in our success.

Vice President, Support, Oracle Corporation

(Anand's) contribution to our training program has been significant ... (his) ability to relate the topics back to real life situations has meant that it has touched many people in the region. AsiaPac Regional Head Investment Banking Operations of a €30b bank Training style was different and effective. Trainer was able to show ... practical ways to improve (client) relationships. (Trainer was) very knowledgeable. He was very concerned with our feedback, both positive and negative. I liked the presentation format .. and examples from other global workshops. Selected feedback from participants of London/ Birmingham workshops, 2008 - 2009

Dr Anand Kasturi

The facilitator - Dr Anand Kasturi - is a 'specialist' consultant trainer with

over 20 years' experience in the area of Service Management.

Anand has degrees in Engineering,

Management , and a PhD in Service Management.

His clients are from technology,

healthcare, financial services, Government, retail, hospitality, travel/

tourism and telecom.

People from Australia, Canada, China, Egypt, France, Germany, Hong Kong,

India, Japan, Philippines, Romania, Seychelles, Singapore, South Korea,

Sri Lanka, Taiwan, Thailand, UK and the USA have attended Anand's

workshops.