AITech Trunk Replacement Service Provider Admin Guide

7/31/2019 AITech Trunk Replacement Service Provider Admin Guide

1/35

TRUNK REPLACEMENT

SERVICE PROVIDER

ADMINISTRATION GUIDEAITech RELEASE 4.0, March 2006


2/35

Table of Contents

Table of Contents.................................................................................................2

1 About This Guide ............................................................................................ ...3

1.1 Additional Resources Available Upon Request..............................................3

2 Trunk Administration ........................................................................... ..... .........4

2.1 Services .....................................................................................................4

2.2 Groups ......................................................................................................6

2.3 Devices .................................................................................................... 18

2.4 Users ....................................................................................................... 23

2.5 Trunking Call Capacity ......................................................................... ..... 252.6 Ancillary Trunking Services ........................................................................ 26


3/35

1 About This Guide

TheAITech Trunk Replacement Service Provider Administration Guideis designed to assist ServiceProviders with management of functions for only the AITech Trunk Replacement product. Detailedinstructions for each function can be found both in the guide and in the online help, which is available

using the Help link on each web page within the portal.

This guide assumes that the Service Provider already knows how to use the AITech Service ProviderWeb Portal. For information regarding how to use the AITech Service Provider Web Portal, see theService Provider Web Interface Administration Guideavailable upon request.

1.1 Additional Resources Available Upon Request

For information on Trunk Replacement procedures for group administrators and users, see thefollowing AITech guides:

TRUNK REPLACEMENT:

AITech Trunk Replacement Group Administration Guide

AITech Trunk Replacement Advanced Mobility Guide

AITech- AppNote- AdtranTrunking

For general information on AITech procedures and features, see the following AITech guides:

AITech Service Provider Web Interface Administration Guide

AITech Group Web Interface Administration Guide

AITech End-User Web Interface Guide

Application Notes for some features, to assist with implementation are also available on the

following topics:

AITech- AppNote- Automatic Hold Retrieve

AITech- AppNote- Diversion Inhibitor

AITech- AppNote- Hotelling

AITech- AppNote- InstantGroupCall

AITech- AppNote- LGReceptionPhone

AITech- AppNote- PushToTalk

AITech- AppNote- ServiceRemoval


4/35

2 Trunk Administration

Links to the following menu pages from the Profile menu are included in this chapter:

Services

Groups

Devices

Users

Trunking Call Capacity

Ancillary Trunking Services

2.1 Services

Use the Servicesmenu item on the Service Provider Resourcesmenu page to display

services available for Trunk Replacement.

2.1.1 Display Services

Use the Service Provider Services page to display the services authorized to your serviceprovider ID by your system provider administrator.

The Service Provider Services page displays a description of the service, user limits, and thenumber of users that have been allocated the service. As a service provider administrator, youcan assign these services to your groups.


5/35

Note that the following figure shows only the top part of the page.

Figure 1 Service Provider Services

1) On the Service Provider Resourcesmenu page, click Services. The ServiceProvider Services page appears.

2) To display the previous page, click OK.


6/35

2.2 GroupsUse the Groups menu item on the Service Provider Profile menu page to:

List Groups

Add a Group

Add a Group with the Group Wizard

NOTE: It is the responsibility of the service provideradministrator to add the first group with the Group Wizard.Additional groups can be added by the group administrator. Forreference and procedural information to add, modify, and deletegroups after the first group is created, see theAITech Group WebInterface Administration Guide.

2.2.1 List Groups

You use the Service Provider Groups page to list the groups on the system as shown in thefollowing figure. On this page you can search for a particular group. From this page, you canadd a group, add a group with a group wizard, or select a group to be modified or deleted.

The Service Provider Groups page is a list page that contains an advanced search. TheGroup ID, Group Name, and User Limit appear for each group. Depending on the number ofpages of data in a list, list pages allow you to present the data several different ways. You canclick the headings of a column to change the sort order of items in the column, use the inputboxes below the data to specify search criteria, or click the page links, for example, NextorPrevious. The advanced search lets you define specific search criteria to narrow your searchand display a manageable list.

Figure 2 Service Provider Groups

1) On the Service Provider Profile menu page, click Groups. The Service Provider Groups page appears.

2) To display the previous page, click OKorCancel.


7/35

2.2.2 Add a Group

Use the Service Provider Group Addpage to add a group to the service provider. To add agroup, use the Service Provider Group Addpage as follows:

Figure 3 Service Provider Group Add

1) On the Service Provider Profile menu page, click Groups. The Service Provider

Groups page appears.

2) Click Add. The Service Provider Group Addpage appears.

3) Type information specific to the new group. To move between input boxes, use theTAB key on the keyboard or click in the next text box.

Below is a table of the input boxes and a description for each. Required input boxes areindicated with an asterisk (*).


8/35

Input box name Required? Description Example

Group ID * Yes The unique identification code for thisgroup, to be used when adding groupmembers, and configuring groupservices. Do not use spaces.

ABCompany

Default Domain * Yes The domain to be used by this group.The default domain is at the beginning ofthe list.

Onvoip.net

(Default)

Group Name No The true company name. Do not usebackslashes or double quotation marks.

ABC Company, Inc.

Calling Line IDGroup Name

No The name to be displayed as the callingline ID.

ABC Company, Inc.

Contact Name No The primary contact for the company,first, and last name.

Joe Smith

Contact Phone No The complete phone number of theabove-named contact for the groupincluding, for example, a 1 for a long-distance number. Do not use spaces ordashes.

3015551000

Contact E-mail No The e-mail address of the contact for thegroup.

[email protected]

Time Zone * Yes The groups time zone. (GMT-05:00) (US)Eastern Standard Time

User limits

Limited to * Yes The limited number of users in thisgroup.

20

Additional information

Address No The street address of the group orcompany.

123 Main Street

City No The city name of the group or company. Gaithersburg

State/Province No The state or province selected from thedrop-down list.

MD

Zip/Postal Code No The zip or postal code of the group orcompany. 20877

Country No The country of the group or company. United States

4) To save your changes and display the previous page, click OK. To exit without saving,select another page or click Cancel.


9/35

2.2.3 Add a Group with the Group Wizard

Use the Group Setup: Step 1 of 6 Add a Grouppage to add a group to the system.

To add a group, display the Group Setup: Step 1 of 6 Add a Grouppage. The Group SetupWizard includes six pages to fully configure a group, a group administrator, and group resources.

Figure 4 Group Setup: Step 1 of 6 Add a Group

1) On the Service Provider Profile menu page, click Groups. The Service Providers Groups page appears.

2) Click Add Group Wizard. The Group Setup: Step 1 of 6 Add a Grouppage appears.This is the first page of the Group Setup Wizard.

3) Type information specific to the new group. To move between input boxes, use theTAB key on the keyboard or click in the next text box.


10/35

Below is a table of the input boxes and a description for each. Required input boxes areindicated with an asterisk (*).

Input box name Required? Description ExampleGroup ID * Yes The unique identification code for

this group, to be used when addinggroup members, and configuringgroup services. Do not use spaces.

ABCompany

Default Domain * Yes The domain to be used by thisgroup. The default domain is at thebeginning of the list.

Broadsoft.gb.com

(Default)

Group Name No The true company name. Do notuse backslashes or double quotationmarks.

ABC Company, Inc.

Calling Line IDGroup Name

No The name to be displayed as thegroup calling line ID.

ABC Company, Inc.

Contact Name No The primary contact for thecompany, first and last name.

Joe Smith

Contact Phone No The complete phone number of thecontact for the group including, forexample, a 1 for a long-distancenumber. Do not use spaces ordashes.

3015551000

Contact E-mail No The e-mail address of the contact forthe group.

[email protected]

Time Zone * Yes The groups time zone. (GMT-05:00) (US) EasternStandard Time

User limits

Limited to * Yes The limited number of users in thisgroup.

20

Additional information

Address No The street address of the group orcompany. 123 Main Street

City No The city name of the group or company.

Gaithersburg

State/Province No The state or province selected fromthe drop-down list.

MD

Zip/Postal Code No The zip or postal code of the groupor company.

20877

Country No The country of the group or company.

United States


11/35

4) To save this information and display the next setup page, click Next >. The GroupSetup: Step 2 of 6 Assign Domains page appears. To save the information andreturn to the Service Provider Group page, click Finish. To cancel the Group SetupWizard and return to the Service Provider Group page, click Cancel.

Figure 5 Group Setup: Step 2 of 6 Assign Domains

5) In the Group Available Domains column, select the domains to be assigned to thegroup. You can select some or all of the items from a column. Item names are listed innumerical order. To select several items in sequential order, click the first number, holddown the SHIFT key on the keyboard, and click the last number. To select severalitems, but not in a particular order, click the items while holding down the CTRL key onyour keyboard.

To move onlyselected domains from one box to the other, click Add >.

To move allthe domains from one box to the other, click Add All >>.

Assigned domains appear in the Group Assigned Domains box.


12/35

6) To save this information and display the next setup page, click Next >. The GroupSetup: Step 3 of 6 Add a Group Administratorpage appears. To save the informationand return to the Service Provider Group page, click Finish. To cancel the GroupSetup Wizard and return to the Service Provider Group page, click Cancel.

Figure 6 Group Setup: Step 3 of 6 Add a Group Administrator

7) Type information specific to the new group. To move between text boxes, use the TABkey on the keyboard, or click in the next text box.

Below is a table that describes the text boxes. Required information for text boxes areindicated with an asterisk (*).

Text boxes Description Example

Administrator ID * The unique login ID for the group administrator. Typethis ID without using spaces. An e-mail address is avalid user ID.

grpadmin1

Domain namedrop-down menu

The name of the domain. abcdistributing.com

First Name The first name of the group administrator. Joe

Last Name The last name of the group administrator. Smith

Initial Password * The initial password for the group administrator.Asterisks appear on the page instead of thecharacters typed.

*******

Re-type InitialPassword *

The password for the group administrator is typed asecond time for confirmation. Asterisks appear onthe page instead of the characters typed.

*******


13/35

Language drop-down list *

Displays all languages configured for your system.English is the default. Once you change yourlanguage setting, you must log out and log in for thesettings to take effect.

English

8) Click Add. The new administrator appears in the list at the bottom of the Group Setup:Step 3 of 6 Add a Group Administratorpage.

9) To save this information and display the next setup page, click Next >. The GroupSetup: Step 4 of 6 Authorize Servicespage appears. To save the information andreturn to the Service Provider Group page, click Finish. To cancel the Group SetupWizard and return to the Service Provider Group page, click Cancel.

Figure 7 Group Setup: Step 4 of 6 Authorize Services

Use this page to authorize the use of the service packs and services.

10) Click Select Allor check individual services to permit the use of services by the group.


14/35

Authorized Service Packs and Services are indicated by a check mark. Checkedservices are available for authorization to a group.

11) Check the Limited To: box to the right of the service name (where available), and type anumber of services available for assignment for this group.

Based on the number of licenses purchased, this field can be used to track and limit the

number of services assigned.

NOTE: You cannot unauthorize a service if it has been assigned.

12) To save this information and display the next setup page, click Next >. The GroupSetup: Step 5 of 6 Add Phone Numberspage appears. To save the information andreturn to the Service Provider Group page, click Finish. To cancel the Group SetupWizard and return to the Service Provider Group page, click Cancel.

Figure 8 Group Setup: Step 5 of 6 Add Phone Numbers

13) Click the range to add in theAvailable Range(s) box and then click Add>. You canselect some or all of the items in a column. Items are listed in numerical order. Toselect several items in sequential order, click the first number, hold down theSHIFT key on the keyboard, and click the last number. To select several items,

but not in a particular order, click the items while holding down the CTRL key onthe keyboard. The number or range appears in theAvailable Phone Number(s)box.


15/35

14) Click the phone number or several numbers to assign in theAvailable PhoneNumber(s) box and click Add >. You can select some or all of the items in a column.Items are listed in numerical order. To select several items in sequential order, click thefirst number, hold down the SHIFT key on the keyboard, and click the last number. Toselect several items, but not in a particular order, click the items while holding down theCTRL key on the keyboard.

To move all the phone numbers from one box to the other, click Add All >>.

Assigned phone numbers appear in theAssignedbox.

15) To save this information and display the next setup page, click Next >. The GroupSetup: Step 6 of 6 Add Devices page appears. To save the information and return tothe Service Provider Group page, click Finish. To cancel the Group Setup Wizardand return to the Service Provider Group page, click Cancel.

Figure 9 Group Setup: Step 6 of 6 Add Devices

16) Type information specific to the new group. To move between input boxes, use theTAB key on the keyboard, or click in the next text box.


16/35

Below is a table that describes the input boxes. Required input boxes are indicated withan asterisk (*).

Input Box Name Required? Description Example

Device Name Yes The device name. CyberGroupIAD1

Device Type No The device type.

Device types in the list with the same name butdifferent capabilities are differentiated byfollowing the name with the number ofavailable ports.

Cisco 2421-16

Cisco 2421-24

Software Load No The software loaded on the device. CiscoLoad1

Protocol No The communication protocol used by thedevice.

MGCPIETF 1.0

Host Name/IP Address

Yes The host name or IP address of the device.Optional for some devices, such as IP phones.

hostdevice1.abccompany.com

111.1.11.1

Port No The communication port used by the device. 1234

MAC Address No The unique Media Access Control (MAC)address of your device's network hardware.

21A1423f23d2

Serial Number No The serial number of the device. 123AB-C-456

Description No A brief text description of the device, such asan internal reference, manufacturer name, orother internal feature.

Bldg. 3 Device

Outbound ProxyServer

No The host name or IP address of the proxyserver to be used by this device.

proxy1.onvoip.net

101.45.3.65

17) Click Add. The new device appears in the list at the bottom of the Group Setup: Step 6of 6 Add Devices page. Add all of the devices this group requires.

18) To save the information and return to the Service Provider Group page, click Finish.

To cancel the Group Setup Wizard and return to the Service Provider Grouppage,click Cancel.

Figure 10 User Call Processing Policies


17/35

1) On the User Profile menu page, click Call Processing Policiesunder the Advancedmenu. The User Call Processing Policiespage appears.

2) Select Use User Call Processing Policyto use the policy you will define for the user.Select Use Group Call Processing Policyto use the policy defined for the group.

3) ForForce Use of Uncompressed Codec, select On or Off.

4) Select Enable Maximum Number of Simultaneous Callsand enter the number of callsin the text box.

5) Select Enable Maximum Call Time for Answered Callsand enter the number of minutesin the text box.

6) Select Enable Maximum Call Time for Unanswered Callsand enter the number ofminutes in the text box.

NOTE: The Force Use of Uncompressed Codec, SimultaneousCall Limiting, Maximum Number of Simultaneous Calls, and CallTime for Answered Calls options do not apply to virtual subscriberservices such as Auto Attendant, Voice Portal, Hunt Group, Call

Center, and so on.

7) Save your changes. Click ApplyorOK. Apply saves your changes. OK saves yourchanges and displays the previous page.

To exit without saving, select another page or click Cancel to display the previous.

See below for a list of the fields and their descriptions.

Field Description

Force Use of Uncompressed Codec Fax machines and modems require the use of a clear channeland an uncompressed Codec. This feature allows anadministrator to force a users device to use an uncompressedCodec on a service provider/enterprise, group, and/or user

basis.Maximum Number of Simultaneous Calls This feature allows an administrator to specify the maximum

number of simultaneous calls supported on a serviceprovider/enterprise, group, and/or user basis. If a user exceedsthe maximum number of simultaneous calls allowed onterminations, the calling party is provided Busy treatment. Busytreatment may include Voice Messaging, Call ForwardingBusy, and any other active service assigned to the subscriberwhich is invoked on Busy. If the terminating subscriber has noactive services assigned which trigger on Busy, Busy tone isprovided to the calling party. Note that this feature only countsoriginating and terminating calls for a subscriber. Redirectedcalls are not counted as part of this policy.

Maximum Call Times for Answered Calls This feature allows an administrator to specify the maximumcall time in minutes for answered calls on a serviceprovider/enterprise, group, and/or user basis. If a user exceeds

the maximum time on a given call, the call is torn down and anabnormal release is indicated within the Call Data Record.

Maximum Call Times for Unanswered Calls This feature allows an administrator to specify the maximumcall time in minutes for unanswered calls on a serviceprovider/enterprise, group, and/or user basis. If a user exceedsthe maximum time on a given call, the call is torn down and thecalling party is given reorder tone.


18/35

2.3 Devices

Use the Devices menu item on the Service Provider Resourcesmenu page to:

List Devices

Add Devices Modify Devices

Delete Devices

2.3.1 List Devices

Use the Service Provider Devices page to display devices available to assign to users in allgroups. On this page you can search for a particular device or you can add a device or select adevice to be modified or deleted.

The Service Provider Devices page allows you to display, modify, and add devices. DeviceType, Available Ports, and Host Name IP Address appear next to the device name on the list.For information and procedures related to group assignments, see theAITech Group Web

Interface Administration Guide. The list also displays users who are currently assigned a shareddevice. Click Editor any item on the row to display the users profile information.

The Service Provider Devices page is a list page that allows you to search several differentways. You can click the headings of a column to change the sort order of items in the column,use the input boxes below the data to specify search criteria, or click the page links, for example,NextorPrevious.

Figure 11 Service Provider Devices

1) On the Service Provider Resourcesmenu page, click Devices. The Service Provider Devicespage appears.

2) To display the previous page, click OKorCancel.


19/35

2.3.2 Add Devices

Use the Service Provider Devices Addpage to add a new service provider shared accessdevice.

Figure 12 Service Provider Devices Add


2) Click Add. The Service Provider Devices Addpage appears.

3) Enter information specific to the access device. Required input boxes are indicated withan asterisk (*).

Input Box Name Required? Description ExampleDevice Name Yes The device name. CyberGroupIAD1

Device Type No The device type.

Device types in the list with the same name butdifferent capabilities are differentiated byfollowing the name with the number ofavailable ports.

Cisco 2421-16

Cisco 2421-24

Software Load No The software loaded on the device. CiscoLoad1

Protocol No The communication protocol used by thedevice.

MGCPIETF 1.0


20/35

Input Box Name Required? Description Example

Host Name/IP Address

Yes The host name or IP address of the device.Optional for some devices, such as IP phones.

hostdevice1.abccompany.com

111.1.11.1

Port No The communication port used by the device. 1234

MAC Address No The unique Media Access Control (MAC)

address of your device's network hardware.

21A1423f23d2

Serial Number No The serial number of the device. 123AB-C-456

Description No A brief text description of the device, such asan internal reference, manufacturer name, orother internal feature.

Bldg. 3 Device

Outbound ProxyServer

No The host name or IP address of the proxyserver to be used by this device.

proxy1.onvoip.net

101.45.3.65

4) Save your changes. Click OK. The previous page appears.

To exit without saving, click Cancelor select another page.

2.3.3 Modify Devices

Use the Service Provider Devices Modifypage to modify a service provider shared accessdevice.

The Service Provider Devices Modifypage allows you to modify a shared device. Forinformation and procedures related to user profiles containing shared devices, see theAITechEnd-User Web Interface Guide.


21/35

Figure 13 Service Provider Devices Modify


2) Click Editor any item on the row of the device to edit. The Service Provider DevicesModifypage appears.

3) Edit the device information. Required information is indicated with an asterisk. Formore information about the device information settings, see sectionAdd Devices.

4) Save your changes. Click Apply orOK. Apply saves your changes. OK saves yourchanges and displays the previous page.

To exit without saving, select another page or click Cancelto display the previouspage.

2.3.4 Delete Devices

Use the Service Provider Devices Modifypage to delete a shared service provider device fromthe system.

To delete a service provider shared device, display the Service Provider Devices Modifypage.For information and procedures related to user profiles containing shared devices, see the

AITech End-User Web Interface Guide.


22/35

Figure 14 Service Provider Devices Modify


2) Click Editon the row for the device to edit or click on any item on the row. The ServiceProvider Devices Modifypage appears.

3) Click Delete. The Service Provider Devices page appears.

To exit without saving, select another page or click Cancelto display the previouspage.

NOTE 1: The delete function cannot be undone. Once you clickDelete, your deletion is final. You can press Cancelbefore youclick Deleteto avoid a deletion.

NOTE 2: Devices assigned to users can not be deleted.


23/35

2.4 Users

Use the Usersmenu item on the Service Provider Profile menu page to display all users in allgroups and departments.

The Service Provider Users page is a list page that contains an advanced search. The Last

Name, First Name, Phone Number, and E-Mail Address appear for each user. Depending onthe number of pages of data in a list, list pages allow you to present the data several differentways. You can click the headings of a column to change the sort order of items in the column,use the input boxes below the data to specify search criteria, or click the page links, for example,NextorPrevious. The advanced search lets you define specific search criteria to narrow yoursearch and display a manageable list.

You can open the profile for any user listed on the Service Provider Users page by clicking thename of the user or the Editlink. For procedures related to user configuration and for enablinguser services, refer to the documentAITech Group Web Interface Administration Guide.

Figure 15 Service Provider Users


24/35

2.4.1 Select a User

Use the Service Provider Users page to select a user to configure.

The Service Provider Users page allows you to select a user to configure. It is a list page thatallows you to search several different ways. You can click the headings of a column to change

the sort order of items in the column, use the input boxes below the data to specify searchcriteria, or click the page links, for example, Next orPrevious.

Figure 16 Service Provider Users

1) On yourHome page, in the Options list, click Profile. The Service Provider Profilemenu page appears.

2) Click Users. The Service Provider Users page appears.

3) Click Edit or any item in the row of the group to configure. The User Profile menupage appears.


25/35

2.5 Trunking Call Capacity

The Service Provider Trunking Call Capacitypage displays the maximum number ofsimultaneous calls available to distribute to groups for Trunking Groups.

When a call originates on the trunk group, the service will check whether the capacity of the

trunk group is reached. If so, the calling party is provided with busy processing by AITech;otherwise the call is allowed to proceed.

Figure 17 Service Provider Trunking Call Capacity

1) On the Service ProviderResources menu page, select Trunking Call Capacity.The Service Provider Trunking Call Capacitypage appears.

2) To return to the previous page, click OK.

2.5.1 Configure Trunking Call Capacity

Use the Group Trunking Call Capacitypage to modify the maximum number of calls availablefor a specific group. This page also displays the maximum number of calls available for yourgroup to use in trunking groups.


26/35

Figure 18 Group Trunking Call Capacity

3) On the Group Resourcesmenu page, click TrunkingCallCapacity. The Group Trunking Call Capacitypage appears.

4) ForAllocated Calls to this Group, select eitherUnlimitedorLimited To.

5) If you have selected Limited To, enter the number of calls in the text box.


To exit without saving, select another page or click Cancel to display the previous page.

2.6 Ancillary Trunking Services

Use this menu to:

List Call Capacity Groups

Add Call Capacity Groups

Modify Call Capacity Groups

Delete Call Capacity Groups

Create Emergency Zones

Define a Home Zone for Emergency Zones

Modify or Delete a Home Zone within an Emergency Zone

Delete Home Zones within an Emergency Zone

This guide provides information and procedures for adding and modifying group servicesperformed by a service provider. For information and procedures performed by a groupadministrator, see theAITech Group Web Interface Administration Guide.


27/35

2.6.1 List Call Capacity Groups

Use the Group Call Capacitypage to list or delete call capacity groups for a specific group.

The Group Call Capacitypage allows you to display or delete call capacity groups for aspecific group. This service allows a limit of active incoming and outgoing phone calls to be set

for a group. Once the maximum number of calls has been reached, no more calls can bereceived. The caller hears a network busy tone. This limitation does not include calls madewithin the same business group.

Group Names and the Maximum Active Calls appear along with the maximum number of activecalls allowed for each group.

Figure 19 Group Call Capacity

1) On the Group Services menu page, click CallCapacity. The Group Call Capacitypage appears.




28/35

2.6.2 Add Call Capacity Groups

Use the Group Call Capacity Addpage to define call capacity groups for a specific businessgroup.

The Group Call Capacity Addpage contains an advanced search. You can search for users

by Last Name, First Name, Phone Number, and E-Mail Address. The advanced search lets youdefine specific search criteria to narrow your search and display a manageable list. For moreinformation on defining search criteria, see section.

Figure 20 Group Call Capacity Add

1) On the Group Services menu page, click CallCapacity. The Group Call Capacitypage appears s.

2) Click Add. The Group Call Capacity Addpage appears.3) Type the group name.

4) In the Maximum Active Calls Allowedtext box, type the maximum active number ofcalls.

5) Type the maximum number of incoming active calls. This number cannot exceed thevalue present in the Maximum Active Calls Allowedinput box.

6) Type the maximum number of outgoing active calls. This number cannot exceed thevalue present in the Maximum Active Calls Allowedinput box.


29/35

7) Check the Default Group, new users will be added to this groupcheck box to includenew users in this call capacity group.

8) Click the users name to add in theAvailable Usersbox and then click Add >. Thename appears in the Assigned Users box. You can select some or all of the items in acolumn. Item names are listed in alphabetical order. To select several items insequential order, click the first number, hold down the SHIFT key on the keyboard, andclick the last number. To select several items, but not in a particular order, click thenames while holding down the CTRL key on the keyboard.

To move all the users names from one box to the other, click Add All >>.

Assigned users appear in theAssigned Users box.

NOTE: A user is not allowed to be in more than one call capacitygroup.

9) To save your changes and display the previous page, click OK.

To exit without saving, select another page or click Cancel.


30/35

2.6.3 Modify Call Capacity Groups

Use the Group Call Capacity Modifypage to modify or delete a call capacity group for aspecific business group.

The Group Call Capacity Modifypage allows you to modify the assigned users or the

maximum number of incoming and outgoing calls allowed within a call capacity group.

The Group Call Capacity Modifypage contains an advanced search. You can search forusers by Last Name, First Name, Phone Number, and E-Mail Address. The advanced searchlets you define specific search criteria to narrow your search and display a manageable list.

Figure 21 Group Call Capacity Modify

1) On the Group Services menu page, click CallCapacity. The Group Call Capacity

page appears.2) Click Edit or any item on the row of the call capacity group to modify. The Group Call

Capacity Modifypage appears.

3) Type over any existing information you want to change.

4) To assign additional users, click the users name to add in theAvailable Usersbox andthen click Add>. The users name appears in theAssigned Usersbox.

5) To remove assigned user(s) and return them to theAvailable Usersbox, click theAssigned User(s) and click Remove


31/35

column. Item names are listed in alphabetical order. To select several items insequential order, click the first name, hold down the SHIFT key on the keyboard, andclick the last name. To select several items, but not in a particular order, click thenames while holding down the CTRL key on the keyboard.

To move all the available users from one box to the other, click Add All >>. To moveall the assigned users from one box to the other, clickRemove All


32/35

2.6.5 Create Emergency Zones

Use the Group Emergency Zonespage to activate emergency zones within a specific group.

The Group Emergency Zonespage allows you to activate emergency zones within a specificgroup. Emergency Zones reject all calls or emergency calls for a mobile SIP user when they are

outside of their home zone.

WARNING: Ensure that a home zone is defined with theEmergency Zones feature turned on. Otherwise, no calls areaccepted within the group.

Figure 23 Group Emergency Zones

1) On the Group Services menu page, click EmergencyZones. The Group Emergency Zones page appears.

2) Click Emergency Zones On.

WARNING: Ensure that a home zone is defined with theEmergency Zones feature turned on. Otherwise, no calls areaccepted within the group.

3) Click Reject all registrations and outgoing call originations from outside of the homezone to prohibit all calls from outside of the home zone.

Or,

Click Reject emergency call originations from outside of the home zoneto prohibitemergency calls from outside the home zone.


33/35

4) Check When an emergency call is made, send e-mail to: check box and type an e-mailaddress to send an e-mail upon arrival of an emergency call to the home zone.


2.6.6 Define a Home Zone for Emergency Zones

Use the Group Emergency Zones Addpage to define a home zone to be used in conjunctionwithin emergency zones for a specific group.

WARNING: Ensure that a home zone is defined with theEmergency Zones feature turned on. Otherwise, no calls will beaccepted within the group.

Figure 24 Group Emergency Zones Add


2) Click Add. The Group Emergency Zones Addpage appears.

3) Click IP Address and type the IP address to add to the home zone. The IP addressmust have four octets separated by periods.

Example: xxx.xx.xxx.x

NOTE: Wildcards (*) are permitted for fourth octet. An asterisk(*) can be used to represent all numbers within the 0 to 255

range. A question mark (?) can be used to represent any singledigit in the 0 to 9 range.

4) Click IP Address Range and type the IP address range to add to the home zone.




34/35

2.6.7 Modify or Delete a Home Zone within an Emergency Zone

Use the Group Emergency Zones Modifypage to modify a home zone within an emergencyzone for a specific group.

Figure 25 Group Emergency Zones Modify


2) Click Edit in the row for the home zone to edit or click on any item in the row. TheGroup Emergency Zones Modifypage appears.

3) Type over the IP address (or range) to modify.



2.6.8 Delete Home Zones within an Emergency Zone

Use the Group Emergency Zonespage to delete a home zone within an emergency zone for aspecific group.


35/35

Figure 26 Group Emergency Zones


2) Check the Home Zone box to delete.



NOTE: The delete function cannot be undone. Once you clickDelete, your deletion is final. You can click Cancel before youclick Delete to avoid a deletion.

Documents

AITech Trunk Replacement Service Provider Admin Guide