AIRTEL SSTAINABILITY REPORT 2018 Sustainable Community … · 2018-07-13 · AIRTEL SUSTAINABILITY REPORT 2018 Launched 3G and 4G services in all circles with 3G covering over 71%

AIRTEL SUSTAINABILITY REPORT | 2018

Sustainable Community Development


Launched 3G and 4G services in all circles with 3G covering over

71% of the population

Benefitted over

4.08 million farmers through IKSL.

1.28 Mn retail outlets

242186 children under Bharti Foundation Education Program

Broadband coverage in over

7800towns and

780000villages

Over 193 Billion invested in building network infrastructure.

At Airtel, we understand that the success of our business and the welfare of our communities are interdependent. As India’s leading telecommunication company that connects with nearly every citizen in some way, we have the opportunity to make a real difference in the communities in which we operate. Our involvement through our network and far reaching distribution provides us the opportunity to understand and respond to the unique needs and concerns of all our stakeholders and to work in partnership with government, business and civil society to help address some of the key challenges faced by the country. Through our network and social investment, we assist people to stay connected, works alongside communities in times of disaster and helps to strengthen local economies. Our efforts are complimented by the work we do along with Bharti Foundation to promote free education and community service activities carried out by our regional offices across India.

This was made possible by our 15000+ workforce and over 100000 people working with our business partners and directly or indirectly servicing our widespread distribution channels, spread across 1.28 Mn outlets and 165748 towers, spread across 8543 census towns and 193428 non-census towns and villages in India, serving approximately 95.30% of the country’s population.


In FY 2017-18In year 2017-18, Airtel along with its network infrastructure partners deployed over 119000 network base stations in addition to the already functional sites of around 336000. 88% of the sites launched in 2016-17 were high-speed broadband sites. Acquired 173.8 Mnz spectrum across 1800/2100/2300 MHz bands for over `140000 Mn totalling to more than `700000 Mn in the last 3 years thus securing spectrum requirements for the next 20 years. Increased coerage of 3G to all telecom circles across India impacting more than 71% of population. Increasing coverage of high speed broadband to over 7800 towns and 780000 villages. Launching 4G services in all circles - with TD & FD in 21 circles. To ensure world class indoor experience, launched the high speed V Fiver technology across India and platinum 3G on 900 Mhz in 4 telecom circles. In the last 2 years we have almost doubled our transmission capabilities with more than over 8000 km of incremental fiber rolled out last year in addition to around 237893 Rkm of domestic fiber creating a powerful backbone for data and internat services in additional to voice services. Massive upgrades of the transport network with ip-fication of majority of regional network and forklifting the capabilities to 100 Gbps arriage ensured that multifold growth of traffic is handled with ease. Implementing first dual carrier 3G implementation to achieve a speed of 42 Mbps in across 5 telecom circles. Implemented carrier aggregation with commercial devices to achieve a speed of 135 Mbps.


With a network presence covering 7899 census towns and 786043 non-census towns and villages, at present, Airtel deploys more than 328 switching and routing centers processing more than 1946.3 Bn minutes of voice, and more than 3901.8 Bn MBs of data traffic. These are picked up from over 456293 2G, 3G & 4G base stations and carried over more than 237893 Rkm of national optical backbone along with undersea cable network, every month.

Increasing network penetration

Building Our network Strength

160346

193479

138369

87373

47359FY 2013-14

Investment in Network Infrastructure Procurement (INR Mn)

Investment in Spectrum Purchase (INR Mn)

FY 2014-15 FY 2015-16 FY 2016-17 FY 2017-18

128618

353015

165924


Despite rural and emerging markets constituting to over 50% of our customer base, the coverage gaps remains specifically in areas of difficult terrains due to unfavorable cost-benefit equation: the high fixed costs of laying network infrastructure, difficulty in maintaining it due to absence of road or electricity grid access and thinly distributed populations with low purchasing power. Despite these challenges we continuously strive to go an extra mile by ensuring no one if left out of the benefits of socio economic benefits. Over the last few years we extended our network in adverse landscapes and inaccessible topographies like the hilly terrains of north eastern states in India with extreme weather conditions, difficult to reach pilgrimage sites like Kailash Mansarovar Lake and tough terrains of Ladakh region amidst of temperature ranging from -30 to -50 degree Celsius.


Our far reaching distribution network compensates our network reach to provide a one-stop-shop solution for all the services offered including mobile services, broadband, Direct to Home (DTH) and Airtel’s Payment Bank. We operate an omni-channel distribution network with over 18,286 channel partners, 1,281,474 retailers, over 40,000 feet-on-street executives and over 700 own retail stores and over 2400 franchise stores across almost 400 cities.

With over 156 Mn mobile customers from rural market, Airtel serves India’s largest rural mobile customer base. The rural and emerging markets constitute over 50% of our customer base and it is our constant endeavor to develop tailor-made services and systems to cater to the dynamic requirements of our diverse subscriber base.

Developing our Far-Reaching Distribution Network

9366 rural Airtel Express outlets

57,210 rural Airtel servie centers to serve rural population

13 rural contact centres with over

3400 employees to provide customised solutions to our rural customers


Bharti Airtel is in active collaboration with nearly four million farmers to better their productivity and income, using the power of telecom and modern technologies. Vital information like weather, commodity prices, agronomy and horticulture and government schemes is accessible online to farmers, to heighten their knowledge and take timely steps to increase yield and productivity. The IKSL initiative is a joint venture between Airtel and Iffco that adds value to the agricultural sector by provision of timely relevant and high-quality information and service leveraging mobile phones which helps the farmers take informed decisions leading to cost reduction and quality output, increase in income and better livelihood opportunities.

4 MillionHAPPY CUSTOMER BASE

4 Lakh +IFFCO KISAN MOBILE APP USERS

74000 +VOICE MESSAGES SHARED YEARLY

5 Lakh +HELPLINE CALLS ANSWERED YEARLY

100 + PLANTS COVERED URBAN GREENS

Transforming the Agricultural Landscape of India


Services offered by IKSL

IFFCO Kisan is managing different domain based Call Centre with the help of dedicated team of Experts providing solutions to both rural and urban consumers for their day to day problems

CALL CENTRE

IFFCO Kisan through its deep rural presence and strong rural distribution network also helps in distribution of different products and services like insurance, fertilizers, pesticides etc.

RURAL DISTRIBUTION SERVICESIFFCO Kisan is serving the urban population kitchen/terrace garden needs through its Agriculture ICT services by providing them customised solution as per their requirements.

URBAN GARDENING

IFFCO Kisan provides customised software solutions for Human Capital Management, HRMS and Payroll to effectively engage, manage and monitor employee in an organization.

SOFTARE SOLUTIONIFFCO Kisan addresses several issues faced by farmers by using State of Art ICT Services and provides localised tailer-made solutions, free of cost to the farmers.

AGRO ICT

IFFCO Kisan through its commodity services is helping farmers’ organizations in marketing their produce to national and international markets.

COMMODITY SERVICES


Green SIM is a packaged service offering available exclusively on the Airtel network which provides voice-based agricultural information to help rural farmers to improve their farming practices. Customers also have access to a helpline (for which they pay regular network rates) where they can speak directly with agricultural experts to ask questions. Agricultural content is a mix of state-level, district-level and more localised (zone-level) information and is well received by the user base: 98% of farmers interviewed trusted the information they received from IKSL.

43CONTENT TEAM

57FOCUSED COMMUNITIES

1,29,836HELPLINE QUERIES ANSWERED

10,879FEEDBACK RECEIVED

562SUCCESS STORIES

649PHONE IN PROGRAMS

18NO. OF STATES COVERED

74,346MESSAGES DELIVERED

17.63ACTIVE USERS OF VAS(IN LAKHS)


Dial 100 is a Police Emergency Management System, a pioneering effort that has propelled UP’s status in Egovernance. Airtel has been instrumental in designing and developing this initiative which allows a citizen in distress to access emergency services from mobiles/emails/social media. This functionality leverages the LBS (Location Based Services) to track the exact location from where the distress call originated. In areas without network, the system even supports latching on the defense wireless frequency bands for communication.

Designing the next generation UP Police emergency management system-UP100

Partnering Government Initiatives to drive development and eGovernance Airtel strongly believes that promoting e-Governance in India is crucial to promote inclusive growth of all sections of the society. Airtel is supporting various initiatives of the government under the Digital India Program to transform the entire ecosystem of public services through the use of information technology, with the vision to transform India into a digitally empowered society and knowledge economy.

Citizen in distress

First point of contact at

Call Centre

Call Taking and pre-assessment

Dispatch

Arrive at Scene Provide Emergency

Response services

Call Closure (including handover to local police)

Feedback

Satisfied citizen

UPPICCEmergency Response Process Overview


Driving Broadband Penetration in Rural India To support the Government of India’s initiative to increase the internet penetration in rural India, Airtel partnered with the Department of Telecommunication to elevate broadband penetration in rural areas by creating Broadband Experience Centres riding on BharatNet infrastructure which is government’s project to bring fiber-optic internet connectivity to rural India. Through this initiative, three Broadband experience Centres in three villages in Ghazipur, Gorakhpur and Varanasi districts of Uttar Pradesh have already been setup and a commitment to increase the reach to nearly 30,500 more Gram Panchayats in the coming years in partnership with BharatNet.


Enabling the community As we strive for business growth and excellence by expanding the Airtel network, we continue to operate with great responsibility, paving our way towards an inclusive and equitable society. We have been partnering with Government’s initiatives to empower disadvantaged communities through various need-based interventions. We have been at the forefront of community outreach by encouraging education in rural India through Bharti Foundation, and in addition, our circles have done some exemplary work in the field of disaster relief, and also raising awareness about social issues, environment protection, among others.

Launched in 2006, the Satya Bharti School Programme aims at delivering free of cost, quality education to underprivileged children in rural India with a focus on the girl child. The programme attempts to enhance the learning levels of students by providing quality education with exposure especially to English, computers, life skills, communication and leadership. The objective is to develop them into self-reliant individuals with a deep sense of social commitment.

0

50

100

150

200

42,857

FY 12-13

Number of children under Bharti Foundation’s Education programs

Number of children under Bharti Foundation Education program

Num

ber

of c

hild

ren

FY 13-14 FY 14-15 FY 15-16 FY 16-17 FY 17-18

48,543

55,762

85,126

198,139

366,256

84% increase in the last one year


BHARTI FOUNDATION INTERVENTIONS

The flagship initiative of Bharti Foundation providing quality education to underprivileged children with a focus on the girl child, across rural India.• 254 school in 6 states• 45,388 students• 49.6% girls, 76% students ST/SC/OBC• 1,619 teachers in total 68.5% are female teachers

Higher Education Programs

• Bharti School of Telecommunication, Technology and Management (IIT Delhi)• Bharti Centre for Communication (IIT Bombay) • Bharti Institute of Public Policy

- Satya Bharti Abhiyan- Nyaya Bharti

Collaborate with the existing Government system and work towards improving the quality of education through need-based Interventions.

• 398 Goverment schools in 10 states• 159,298 students • 5,982 teachers

Bharti Foundation Partnering with the Government in setting up centres to enroll and mainstream ‘Out Of School’ Children (OOSC).• 1522 centres in 3 states• 37,500 students impacted • 33,353 mainstreamed • 49% girls• 97.7% students from marginalized communities

Satya Bharti School Program Satya Bharti Learning Centre Program

Satya Bharti Quality Support ProgramOther Initiatives

360,000+STUDENTS IMPACTED SINCE INCEPTION

242100+STUDENTS IMPACTED IN THE

CURRENT ACADEMIC YEAR

NEARLY

3200+VILLAGES IMPACTED

2+ MNCOMMUNITY MEMBERS IMPACTED


Agents of social transformation

Satya Bharti Schools contribute towards the socio-economic development of the communities in which they are set up. A major amount of its operational expenses flow directly into the village by creating numerous employment and income generation opportunities for the village community. Most of the teachers in the schools are the local youth. Also, a majority of Mid-Day meal vendors appointed are mothers or family members of the students attending Satya Bharti Schools. The schools also contribute income prospects for local transportation vendors, tent houses for school events, vegetable vendors, grocers, stationers etc. An integral part of the holistic development of the students of Satya Bharti Schools constitute their participation in various community development campaigns.

These campaigns not only facilitate the personality development of students but also instill a sense of social involvement encouraging them to work towards finding solutions to the social issues prevalent in their own villages. Over the last few years, the students have worked alongside the community members and addressed issues like empowerment of the girl child, respect for widows, eradication of child marriage, caste discrimination, environmental protection drives, etc.

Community Campaigns Led by the Children


Regional Community Service by our Employees In addition to our dedicated efforts directed at supporting the activities of Bharti Foundation, Airtel itself is also involved in numerous pursuits that address local and regional concerns. Airtel circles have taken community engagement and empowerment altogether to the next level, by actively and voluntarily supporting the needs of the community, be it disaster relief, green movement or social inclusion.

Bharti Foundationn towards furtherance of its objectives -

INR 207.32 Mn

During FY 17-18, Bharti Airtel made significant contributions towards various community development projects, which include:

Areas of intervention:-

Environment and Health• Tree plantation• Awareness drives• Blood donation• Health and eye donation camps • Create social awarness

Community Engagement • Support to under-privileged kids and

old age homes • Assistance in self-employement of the

physically challenged• Drives for the eradication of social evils

Promote Art, Sports and Culture• Promting local sports events• Promting local artists • Organizing local marathons to

bring communities together


INR 45,87,631EMPLOYEE PARTICIPATION

INR 58,09,641EMPLOYER PARTICIPATION

OVER 7048 EMPLOYEES MANHOURS VOLUNTEERING DONE BY

4100 AIRTEL EMPLOYEES IN VARIOUS

SCHOOLS OF BHARTI FOUNDATION AMOUNTING TO INR 5287670

PAID WORKING HOURS

Employee engagement Program - ACT (A Caring Touch) ACT is an employee payroll giving and volunteering program for the Bharti Group of Companies. Under ACT all monetary contributions are matched by the respective Group Company. As a part of ACT, an Employee Volunteering Programme has been designed that encourages employees of Bharti Airtel to volunteer with the Satya Bharti Schools or a charity of their choice. It actively encourages employees to take a day off from work to volunteer off-site or on-site.


Instilling Community Service among young Leaders The Young Leader Program is a two-week corporate induction initiative. It encourages new joinees of Bharti Airtel to participate in various initiatives of the Foundation. This year, 53 Young Leaders volunteered at Satya Bharti Schools across Punjab, Haryana, Rajasthan and Uttar Pradesh. They assisted the teachers in classrooms, trained students in various skills such as communication and leadership and also interacted with communities, during their stint with the Bharti Foundation.

Running for a Cause The Airtel Delhi Half Marathon (ADHM) is a robust platform generating awareness on various initiatives of Bharti Foundation as well as many other NGOs. Organisations and individuals from all walks of life participate with enthusiasm. Each year, the Foundation uses this opportunity to raise awareness on the need for quality education benefiting underprivileged children by promoting a ‘theme’ for the event.

The ADHM 2017 witnessed over 563 employees from Airtel including senior management and over 24 corporate teams run for the Foundation.

Documents

AIRTEL SSTAINABILITY REPORT 2018 Sustainable Community … · 2018-07-13 · AIRTEL SUSTAINABILITY REPORT 2018 Launched 3G and 4G services in all circles with 3G covering over 71%