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AIRROC Boston Regional Education Day May 3, 2016 The John Hancock Building 200 Clarendon Street, 23 rd Floor Boston, MA 02116 Schedule of Events 8:00 AM Registration and Continental Breakfast 8:45 AM Welcome and Introductions Carolyn Fahey, Executive Director, AIRROC Richard Guidi, Principal, Insurance Advisory Services, E&Y Andrew Lewner, Partner, Stroock & Stroock & Lavan LLP 9:00 AM The Insurance Digital Workplace The digital transformation is a wave that keeps on crashing and the companies that can adapt and ride the wave, instead of being washed away, will be most successful. The Digital Workplace transforms the employee experience, creating a more valued and positive employee experience, as they understand why they do it and improve how they do it. In this presentation we show how insurance companies adopt a digital workplace by referencing real world examples and walking through the user journey. Presenter: John Genovese, Manager, Digital Strategy and Information Consulting, E&Y 9:45 AM Networking Break 10:00 AM Voice of the Customer: Is it Time for Insurers to Rethink Their Relationships? Customer centricity has never been more important across the global industry – and insurers have considerable work to do in developing stronger, mutually beneficial relationships. Building on the inaugural 2012 insurance consumer study, the 2014 survey asked 24,000 individuals in 30 countries about their relationships with insurance providers, and what matters most across the lifecycle. This presentation discusses their answers, which provide something of a roadmap for insurers seeking competitive advantage through stronger relationships and optimized cross-channel experiences. Presenter: Alex Neff, Senior Manager, Financial Services Advisory, E&Y

AIRROC Boston Regional Education Day May 3, 2016 Schedule ...€¦ · May 3, 2016 The John Hancock Building 200 Clarendon Street, 23rd Floor Boston, MA 02116 ... Customer centricity

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Page 1: AIRROC Boston Regional Education Day May 3, 2016 Schedule ...€¦ · May 3, 2016 The John Hancock Building 200 Clarendon Street, 23rd Floor Boston, MA 02116 ... Customer centricity

AIRROCBostonRegionalEducationDayMay3,2016

TheJohnHancockBuilding

200ClarendonStreet,23rdFloorBoston,MA02116

ScheduleofEvents8:00AM RegistrationandContinentalBreakfast 8:45AM WelcomeandIntroductions CarolynFahey,ExecutiveDirector,AIRROC RichardGuidi,Principal,InsuranceAdvisoryServices,E&Y

AndrewLewner,Partner,Stroock&Stroock&LavanLLP 9:00AM TheInsuranceDigitalWorkplace

Thedigitaltransformationisawavethatkeepsoncrashingandthecompaniesthatcanadaptandridethewave,insteadofbeingwashedaway,willbemostsuccessful.TheDigitalWorkplacetransformstheemployeeexperience,creatingamorevaluedandpositiveemployeeexperience,astheyunderstandwhytheydoitandimprovehowtheydoit.Inthispresentationweshowhowinsurancecompaniesadoptadigitalworkplacebyreferencingrealworldexamplesandwalkingthroughtheuserjourney.Presenter:JohnGenovese,Manager,DigitalStrategyandInformationConsulting,E&Y

9:45AM NetworkingBreak10:00AM VoiceoftheCustomer:IsitTimeforInsurerstoRethinkTheirRelationships?

Customercentricityhasneverbeenmoreimportantacrosstheglobalindustry–andinsurershaveconsiderableworktodoindevelopingstronger,mutuallybeneficialrelationships.Buildingontheinaugural2012insuranceconsumerstudy,the2014surveyasked24,000individualsin30countriesabouttheirrelationshipswithinsuranceproviders,andwhatmattersmostacrossthelifecycle.Thispresentationdiscussestheiranswers,whichprovidesomethingofaroadmapforinsurersseekingcompetitiveadvantagethroughstrongerrelationshipsandoptimizedcross-channelexperiences.Presenter:AlexNeff,SeniorManager,FinancialServicesAdvisory,E&Y

Page 2: AIRROC Boston Regional Education Day May 3, 2016 Schedule ...€¦ · May 3, 2016 The John Hancock Building 200 Clarendon Street, 23rd Floor Boston, MA 02116 ... Customer centricity

11:00AM NetworkingBreak11:15AM SharingofPotentiallyPrivilegedInformationBetweenCedentsand

Reinsurers Thissessionwillexploreprivilegesthatareapplicableintheinsurance/reinsuranceindustry.Areasfordiscussioninclude:howthoseprivilegesmaybeinadvertentlywaivedwhenacedentsharesotherwiseprivilegeddocumentswithitsreinsurer,theapplicabilityofthe“commoninterestdoctrine”,whetheracedentcanbecompelledtoshareotherwiseprivilegeddocumentswithitsreinsurer,andlookatsomeoptionsfordealingwithprivilegedisputesinthecontextofreinsurancearbitrations.

Presenters: MicheleJacobson,Partner,Stroock&Stroock&LavanLLP

AndrewLewner,Partner,Stroock&Stroock&LavanLLP12:00PM NetworkingLuncheon12:30PMKeynoteSpeaker

PaulBrockman,President&ChiefOperatingOfficer,Enstar(US)Inc. 1:15PMRhodeIslandInsuranceBusinessTransfer:WelcometotheNewWorldof

RunoffAsofAugust18,2015(re)insurersfaceasignificantlychangedlandscapeintheUScommercialinsurancerunoffmarket.NewlyenactedamendmentstoRhodeIslandInsuranceRegulation68provideexpandedoptionsforthemanagementofrunoffliabilitiesand,forthefirsttime,bringfinalitytolegacyliabilities.Thissessionwilladdresswhat(re)insurersneedtoknowaboutthenewregulationsandeffectivestepscompaniescantaketoensuresuccessfultransfers.

Panelists:ElizabethKelleherDwyer,RhodeIslandSuperintendentofBankingandInsuranceWilliamLatza,OfCounsel,Stroock&Stroock&LavanLLPLuannPetrellis,InsuranceAdvisoryServices,E&Y(moderator)

2:15PMNetworkingBreak2:30PMWhat’stheLatestonLateNotice?

Anupdateandoverviewofalatenoticedefenseinthereinsurancecontext.Isprejudicerequired,andifso,whatisprejudice?AdiscussionofrecentFederalCourtcaseswillbeincluded.Istherenowa“badfaithexception”totheprejudicerequirement?Presenters:BethClark,SpecialCounsel,Stroock&Stroock&LavanLLPAndrewLewner,Partner,Stroock&Stroock&LavanLLP

3:00PMBreak

Page 3: AIRROC Boston Regional Education Day May 3, 2016 Schedule ...€¦ · May 3, 2016 The John Hancock Building 200 Clarendon Street, 23rd Floor Boston, MA 02116 ... Customer centricity

3:15PM EY&AIRROCU.S.RunoffSurveyCompaniesareincreasinglyacknowledgingthegrowingimportanceofrecognizingandappropriatelyhandlingtheirlegacyliabilities.EY,inpartnershipwithAIRROC,willbeconductingitsfirstindustrysurveytounderstandthepressurepointsintheindustryandhowcompaniesaredealingwiththeirrun-offliabilities.Thisinteractivesessionwillasktheaudiencetorespondtocriticalquestionsthatareplannedaspartofthefinalsurvey.Thepanelofexpertswillrespondtoandinterpretthereal-timeaudienceresponsesasapre-cursortotheactualsurvey,whichwillbeconductedlaterinthespring.Panelists:MarcusDoran,ChiefOperatingOfficer,ArmourRiskManagement,Inc.DavidKenyon,SeniorVicePresident,SwissReSarahRussell,2ndVicePresident,AssumedReinsurance,Travelers

PeterVenetis,Manager,InsuranceandActuarialAdvisoryServices,E&YRichardGuidi,Principal,InsuranceAdvisoryServices,E&Y(moderator)

4:30PM NetworkingReception