Airport Inquiry Management Solution: Going from Resolving Problems to Building Connections While it used to be just the phone, todays government innovators are building connections and providing service over the web, email, Facebook, Twitter, and more. They are connecting with citizens and partners in real-time when and where they are most engaged, whether on social networks, websites, or mobile.

Salesforce.coms inquiry management solution can help Airports collaborate, deliver outstanding service, improve productivity, and resolve cases faster with all the benefits of the most trusted cloud computing platform in the marketplace.

360 degree views and comprehensive history ensures that the information that Airport users need to make decisions is available, in real time. Comprehensive dashboards and reports provide access to real-time data. Users will be able to build reports on any data field in salesforce.com, including custom fields.

Salesforce.com Solution Advantages Globally Trusted Security Highly-secure environment that is compliant with Federal security guidelines (FISMA ATO Moderate, SAS

70 Type II, TRUSTe, SysTrust, and ISO 27001) and Federal regulatory requirements (SOX, FDIC, SEC, and HIPAA).

Sample of Government customers: City of Phoenix, Sea-Tac Airport, Arizona Commerce Authority, City of Boston, GSA, FDA, DHS, HHS, the White House, and the State Department.

Worlds #1 Cloud Platform and #1 CRM Solution Named leader and visionary by Gartner in Sales Force Automation, CRM customer service contact centers,

and social CRM. Ranked #1 Cloud Platform by IDC. Trusted by 110,000+ customers in both the public and private sectors. Named the Worlds Most Innovative Company by Forbes Magazine in 2011 and again in 2012. Documented as enabling applications to be built 5 times faster and at 1/2 the cost of traditional

applications by an IDC study. Providing instant access to over 1000 pre-built applications (e.g. BMC Remedyforce, CollabNet & Docusign) in our AppExchange Marketplace that can be utilized by all Airport users on the salesforce.com platform.

100% Mobile - Anytime, Anywhere, Any Device Secure Access All applications on our cloud platform can be accessed via any device, from mobile devices to PCs and

Macs, with a browser and Internet connection. Mobile is a core component in our infrastructure, and we run native apps on the most popular mobile

platforms, including iPad, iPhones, Blackberry, and Android phones and tablets. Social CRM, Customer Service and Employee Collaboration Capabilities Internal social CRM collaboration capabilities (Employee Social Networks) that respect privacy, enable

broad information sharing and integrate tightly into employee workflow processes. External social collaboration (Customer and Partner Social Networks) that enable interactions with

customers, partners, and suppliers resulting in improved information flow, improved communications with stakeholders, and increased customer satisfaction.

Integration Across Application Platforms and Databases Open application programming interfaces (APIs) that support full integration of our service with existing

third-party, custom, and legacy applications, including SAP, Oracle, Microsoft, Google, Amazon and BMC Remedy.

Customers receive 3 major feature upgrade packages per year, at no additional cost and can select which features to enable. No Upfront IT Infrastructure costs

Our cloud platform and applications are offered as a service with no IT infrastructure costs. Applications can be deployed in a matter of weeks or months.