WHAT TRAVEL PAYMENT IS ALL ABOUT.

AirPlus 2020.

International Sales Meeting, Berlin, 22 February 2013

AirPlus Values / Winter ISM 2013

Patrick W. Diemer

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

How our values will lead us.

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

Focus areas to improve for raising Employee Satisfaction

AirPlus Values / Winter ISM 2013 AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. P. 3

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. P. 3

Living the values is our key to success!

P. 3 AirPlus Values / Winter ISM 2013 AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

We take Personal

Ownership

We act

with Respect

We value

Reliability

We strive

for Excellence

P. 4 AirPlus Values / Winter ISM 2013

The corporate values we live!

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

Our Corporate Values We take Personal Ownership

We are in charge We are responsible for our customer We do not take NO for an answer We accept NO for an answer, and sell it We are the experts and we make decisions We are proud of our work

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

Our Corporate Values We act with Respect

We act ethically and responsibly We listen to our customers and colleagues We appreciate each others’ differences and experience diversity as it broadens our minds We treat our colleagues with mutual respect and dignity We express our opinion and find constructive solutions

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

Our Corporate Values We value Reliability

We deliver on promises and commitments We do what we say We build long-term relationships and we are loyal to our customers, partners and colleagues We value effective teamwork We implement decisions made You can count on us! You can count on AirPlus!

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013 AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

Our Corporate Values We strive for Excellence

We are our competitor‘s best enemy We are passionate about being always a step ahead and perform better than our competition We are committed to our customers who always come first We are sensitive in recognizing our customers’ needs We are willing to grow beyond ourselves and improve ourselves and our actions We lead by example AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. AirPlus Values / Winter ISM 2013

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

Always bear the values in mind

Explorer

Excellence

Personal Ownership

Respect

Reliability

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WHAT TRAVEL PAYMENT IS ALL ABOUT.

AirPlus Strategy Statement:

We are building the leader in global corporate & travel payment solutions

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