Airmic 2018airmicconference.com/wp-content/uploads/2018/04/Airmic-Conf... · academic and coach by day, and a professional pianist by night. ... Asia and Africa. This will be a unique

AirmicConference.com

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WELCOME

We look forward to welcoming you to the 2018 Conference at a time when we need to embrace change like never before – the future is now!

We must stop talking about tomorrow’s risks: our world has already changed. Technology is developing so fast that businesses can simultaneously be disruptors and disrupted. Our profession is in transformation and we must empower our members to embrace strategic opportunities, adapt their skillset and achieve operational excellence.

In short, our members must become leaders in risk – not in the future, but starting now.

Airmic is urging Boards to give more time to business risks and management systems and to view insurance programmes in a strategic light. We are fostering closer collaboration between our member businesses, insurance partners and service suppliers, to stimulate fresh thinking and innovative solutions. At the same time, we have developed a learning and development programme to equip our members for the new world.

Discover more at the Airmic Conference in Liverpool, 11-13 June 2018, and you’ll never walk alone! Networking, learning, collaboration and strategic partnerships are all on offer.

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John Ludlow

Airmic CEO

Paul Goulding

Airmic Chairman

> AIRMIC

ON SOCIAL MEDIA

> AIRMIC 2018

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Follow @airmic for Conference photos, discussions and notifications of workshops, seminars and keynote speakers. Use #Airmic2018 to share your own stories.

Make sure to include @airmicuk and #Airmic2018 in your post.

During the keynote, we will be fielding Q&As via Slido. Visit www.sli.do and use event code #Airmic2018 to have your say (no download necessary).

Visit AirmicLtd on YouTube for partner videos, highlights of each day and more #Airmic2018 videos.

We will be sharing Conference highlights on our LinkedIn page. Search Airmic and follow us.

> CONFERENCE

PROGRAMME

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MONDAY 11 JUNE

10.15am 2.15pmREGISTRATION WORKSHOPS A1 – A9

11.00am -

12.15pm3.30pm

PARTNER NETWORKING BRUNCHES B1 - B7(pre-register only)

NETWORKING & REFRESHMENT BREAKExhibition Hall opens

12.30pm 4.15pmWELCOME By John Ludlow, Airmic CEO

Auditorium

WORKSHOPS B1 – B9

12.45pm -

2.00pm

THE REVOLUTION IS HERE!Panel chaired by Spencer Kelly, Presenter of BBC’s technology programme, Click.

Auditorium

5.30pmEXHIBITOR WELCOME DRINKS

Exhibition Hall

6.30pmFINISH

> PROGRAMME

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TUESDAY 12 JUNE

07.45am5K FUN RUN OR QBE YOGA CLASS(pre-register only)

8.30amEXHIBITOR REGISTRATION

11.15amNETWORKING & REFRESHMENT BREAKExhibition Hall

9.00am -

9.45am

DELEGATE REGISTRATIONExhibition Hall Opens

10.00amWORKSHOPS C1 – C10

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> PROGRAMME

12.00pmWORKSHOPS D1 – D10

1.15pmNETWORKING LUNCHExhibition Hall

4.30pmAIRMIC DRINKS RECEPTIONExhibition Hall

6.30pmFINISH

2.00pm -

2.45pm

AGM(Airmic members only)

3.00pm -

4.15pm

LEADERSHIP DEBATEChaired by Huw Edwards, BBC News Reporter

Auditorium

WEDNESDAY 13 JUNE

08.30amREGISTRATIONExhibition Hall opens

9.30 -

10.30am

IMPROWISE MUSIC & INNOVATION PLENARYPresented by Alex Steele

Organisational Development Consultant and professional pianist

10.45amNETWORKING BRUNCH

> PROGRAMME

12.30pmCLOSING PLENARYPresented by Frank Gardner

BBC Political Correspondent

Auditorium

12.00pmPAUL GOULDINGAirmic Chairman, Auditorium

1.30pmCONFERENCE ENDSEXHIBITION BREAKDOWN

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> CONFERENCE

PLENARIES AND DEBATES

MONDAY 11 JUNE

> THE REVOLUTION IS NOW! PANEL DEBATE

Spencer Kelly Moderator

BBC Presenter

Yvette Connor Chief Risk Officer

Focal Point Data Risk, LLC

Shamus Rae Partner, Innovation Lead in the UK, KPMG

Lord Clement-Jones Partner, DLA Piper

Richard Hartley CEO and Co-Founder, Cytora

Professor Gianvito Lanzolla

Head of Faculty of Management, Professor of Strategy, Cass Business School

THE REVOLUTION IS NOW!

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12.45pm - 2.00pm

Today’s organisations are becoming increasingly interconnected and embedded in the same network. Failure in an organisation from a single connected risk can have a disproportionate effect on both an organisation and its ecosystem by involving other risks and its stakeholders.

The speed of change is rapid as the advancement of data and analytics, and cognitive and machine learning drives forward change more quickly than humans alone could ever achieve.

The digital revolution enables organisations to transform the development and execution of strategy. It enables business leaders to rethink processes, practices, information systems and everything about how they deliver customer needs.

This context will significantly change business, risk and resilience models. Airmic research has identified the value of having a dedicated executive risk leadership role focused exclusively on the risk agenda as part of the business model, both in terms of challenges and desired changes that will drive business performance over the short and long term. This role is not intended to remove the responsibility for risk from members of the Board or the Executive, but to help support them in managing the risk agenda.

As business leaders look towards risk leaders for support, risk leaders must understand the issues and step up. The panel will consider the challenges businesses face and how they might build resilience and manage risks to avoid becoming the next digitally induced corporate failure.

Basic Innovation, including process automation, cloud computing and AI triaging claims, represent incremental improvements that can deliver benefits in the short term. Today, this is where the insurance industry seems to be concentrating much of its time.

In contrast, Transformative Innovation is a shift from a product-centric to a customer-centric approach and one where AI, big data and analytics can be used to understand customers and provide data to allow industry suppliers, advisers and buyers to act quickly. This approach helps insurers understand how to design and market better products based on customer needs. But is this approach a reality? The most meaningful and challenging change to achieve is Disruptive Innovation. Instead of looking at specific technologies, Disruptive Innovation is about creating a vision for a new insurance business model, supported by technology.

The challenge is The Future is Now and will industry business models survive in tomorrow's digital landscape? From under the spotlight, our panel will present their opinions on the issues of today and their forecasts on the issues of tomorrow, debate these with their peers on stage and face questions from our audience.

TUESDAY 12 JUNE

> LEADERSHIP PANEL DEBATE

INSURANCE LEADERSHIP DEBATE

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Vivek Banga

Chief Digital Officer, Gallagher

Tony Buckle

Managing Director, Global Risk Solutions, RSA

Vinicio Cellerini

Head of Commercial Insurance UK, Zurich Insurance PLC

Chris Johnson

Executive Vice President, FM Global

Patrick Tiernan

Managing Director Aviva GCS – UK and Europe, Aviva

3.00pm - 4.15pm

Huw Edwards BBC News Reporter

WEDNESDAY 13 JUNE

> KEYNOTES

KEYNOTE 1

IMPROWISE MUSIC AND INNOVATION

Alex Steele

This session will be entertaining, motivating, transformational, inspirational, unforgettable and great fun!Alex Steele is an organisational development consultant, academic and coach by day, and a professional pianist by night. He works with leading business schools and organisations throughout the world, and is well known for his work which blends leading-edge thinking and practices in leadership, organisational change and innovation, with the art of improvisation. Alex will be working with a group of musicians (who have never met before) and live music will be interspersed throughout this session to demonstrate a range of different skills and techniques which can be applied and used by the audience in relation to their own areas of work. The techniques can be applied to personal development, teamwork, looking at new ways of working, innovation, change management and organisational culture, values and change.

Alex has worked as a business leader, consultant and coach for the last 25 years, leading organisational development, innovation, research and change programmes within industry and government, and with leading Business Schools, research centres and universities in Europe, Asia and Africa.

This will be a unique and fun session, perfect for the Wednesday morning of the Conference. This session will he held in the auditorium and you do not need to pre-register.

KEYNOTE 2

CLOSING PLENARY

Frank Gardner OBE

BBC's full-time Security Correspondent and author, Frank spent nine years as an investment banker in New York, London, and Bahrain before switching to journalism and joining the BBC in 1995. Frank has reported extensively on the global ‘War on Terror’ in Guantanamo Bay, Yemen, Afghanistan, Iraq and elsewhere in the Middle East.

In 2004 Frank survived being shot six times at close range by Al-Qaeda terrorists in a Riyadh suburb in Saudia Arabia. He went on to write the bestselling book Blood and Sand, the poignant story of what can happen to your belief system when the culture you have embraced ends up trying to kill you. He was awarded an OBE in 2005 for services to journalism.

His personal story of survival combined with his extensive knowledge of Middle Eastern history and politics make for a compelling event. As a career broadcaster and a witty and gifted communicator, Frank shares his passion for the Middle East, travel and adventure. He draws on a unique perspective and understanding of both domestic and international security.

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9.30am - 10.30pm 12.30pm - 1.30pm

> CONFERENCE

WORKSHOPS

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A - MONDAY 11 JUNE

> A - WORKSHOPS - MONDAY 11 JUNE

A1:

Property losses – spread of fire in high-rise and other buildings, and the consequences

This workshop will look at case studies to highlight the risk and insurance implications that arise from spread of fire in commercial properties, and the issues that arise as a consequence.

A2:

Roads to RevolutionThis session will be an overview of some of the key findings from the Roads to Revolution report launching at the Conference. The session will look at how companies are changing in the digital age, and the risks and opportunities that this brings.

Case studies

• The address: downtown Dubai

• Liverpool car park fire

Learning objectives

• By attending this workshop you will understand the many potential issues that arise from a property loss as a result of a fire.

• These will include: BI, H&S, building regulations, corporate manslaughter, liability, gaps in cover, etc.

Target Audience

This workshop would be suitable to anyone interested in the property losses that can occur from spread of fire, and therefore would be suitable for Risk Managers, underwriters and brokers.

Content

Covers both risk and insurance. This will be a panel workshop – providing different expertise and insights from their specialist areas:

Andy King Head of FAS Global, Cunningham Lindsey

The workshop discussions with other Risk Managers will revolve around the concerns of this new digital environment but also the opportunities that it presents, using the key themes from the Roads to Revolution report.

You should leave the session having shared ideas on how you, as a Risk Manager, could manage some of the risks and deliver on the opportunities, with some practical tips as to how to implement some of these both into your teams and in the wider business. The workshop discussions can take any turn but the content of this session is intended to be risk based.

David Roberts Head of Proposition RE, Business Analytics and Global Relationship Leader, Zurich Commercial Insurance UK

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2.15pm - 3.30pm

A4:

Technological developments and the insurance implications

In this interactive workshop, AXA Corporate Solutions UK invite Risk Managers to consider how technological advances are changing risk management and the way insurance is being transacted currently and in the future.

We will encourage critical thinking and discussion around how the insurance industry is responding to the exposures of technology, as well as looking at how the industry and the professionals within it may change as a result of these developments, and what the impact on risk management could be.

Content

• An introduction to the changing technological environment impacting the insurance industry

• A series of interactive exercises, led by experts, designed to generate discussion and knowledge transfer

• An emphasis to pool together thoughts, ideas and key learning points

• A summation paper produced by AXA on the key topics raised and discussed on the day

Topics considered

• Is the current insurance industry approach fit for purpose for the existing technological landscape?

• What is being developed and deployed in the industry, and how will it impact how we operate?

• How will technology impact the risk management tactics used in the future?

Through the discussion of the 3 areas of interest, we will also be exploring how the roles of future insurance professionals will develop, what will they include and how will they interact.

Target audience

• Risk Managers, advisors and brokers, and loss prevention managers.

Matt Reeves Business Development Manager, AXA Corporate Solutions UK


A3:

Cyber-attack – the anatomy of a live incident

This session will provide an interactive incident response demonstration. How would you respond? We have assembled a team of specialists to run a mock cyber-attack on a large corporate UK business.

You will be taken through a timeline of potential events, presenting a variety of responses and their wider implications to the impacted business. The session will be run from the perspective of senior management, interplayed with the role of the risk/insurance manager who has recently bought a cyber insurance policy.

Learning objectives

What should you do if your business had a cyber incident which triggered a network outage, data loss, hardware failure, an ensuing ransomware demand, a notification to the ICO and a series of press interviews/statements? Come to this session and obtain some useful advice and guidance from experts on the front line of cyber-triggered incident response. We will share practical advice and guidance for the best and worst case scenarios, highlighting the importance of incident-readiness and of course the important role that cyber insurance can play to transfer your risks to legal, IT forensics and public relations specialists, and the insurance market – returning your business to normal and safeguarding your balance sheet and your reputation.

Target audience

• All stakeholders in cyber incident response• Board members• IT and Risk and Insurance Managers• General Counsels

William Wright Partner & Joint Head of Privacy, Cyber and Technology, Paragon Brokers

James Broker, Bullock-Webster

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A5:

Why supporting the physical and mental well-being of employees makes business sense

QBE, the specialist in business insurance, will run an interactive session to help Airmic delegates understand employers’ obligations with respect to the physical and mental health of their workforce, and the operational and financial benefits of providing access to early intervention and ongoing support.

The session will also focus on the importance of company culture in ensuring an environment where employees and their managers can seek support without the fear of negative repercussions. QBE specialists will also review liability claims trends to illustrate the trajectory of physical and non-physical injury claims, and the impact that rehabilitation intervention can have on return to work rates and costs.

Target audience

Airmic members with an employee well-being remit, buyers and influencers of liability cover

Representatives from QBE’s award-winning Rehabilitation team.

A6:

Understanding and managing construction risk

In this workshop, we will cover:

• Understanding of different areas of hazard and risk in relation to construction.

• How a project brief is developed, contractual arrangements, focusing on examples of geotechnical risk and water damage, with details on codes of practice and guidance notes.

and provide project examples to illustrate topics being discussed

Learning objectives

• Understand concept of successful projects, and how this can be defined.

• Understand importance of the appropriate organisational arrangements such as risk allocation, contract form, material/system selection, etc.

• Understand two examples of key risks relating to construction and how these can be managed.

• Understand that published best practice guides are available in public domain.

Target audience

Occasional clients of construction projects who would not normally be regular major construction purchasers.

Content

Risk and other

Mark Allan MEng CEng MICE, Senior Risk Engineer, HDI Global UK Branch

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A8:

Parametric solutions – providing certainty when you need it

We live in an uncertain world where numerous forces, beyond your control, can impact your business.

Concerns about larger, more complex risks directly related to business operations are on the rise. So too are the interest and demand for parametric solutions which can help close gaps in tradition insurance cover. The main advantage of parametric solutions is a quick, pre-agreed pay-out, which eliminates the need for a claims investigation, issues with sub-limits or investigations into extent of loss. They can also provide protection for loss events which have previously been deemed uninsurable. From mild winters to earthquakes to pandemics, regardless of your business, many types of phenomena can hurt your cash flow and your bottom line.

Our interactive workshop will discuss:

• How parametric solutions work

• What perils and risks can be covered

• The differences between a parametric cover, hybrid insurance and traditional insurance

• Real examples of parametric solutions in action

Learning objectives

• Understand how parametric solutions work and how they can complement a traditional insurance programme

• Understand what types of risks can be covered with parametric products and what it takes to implement a solution.

Target audience

Risk Managers and their brokers – The workshop is aimed at those with responsibility for advising their corporations on risk management. solutions available in the marketplace, as well as those who have a role in delivering these for a client’s benefit (i.e. brokers).

Christian Wertli Head Innovative Risk Solutions, Swiss Re Corporate Solutions

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A7:

The challenges of insurance in Latin America

This workshop will bring out some of the local challenges and specifics of doing business in some of the Latin American territories, be that insurance, economic, political, legislation, etc., and major differences between countries.

Learning objectives

To give Risk Managers and insurance managers an insight into some of the key drivers when they are considering or doing business in these territories and how to overcome the identified challenges. Key types of risks, maturity of the markets, compulsory requirements, claims handling, etc.

Target audience

• Insurance and Risk Managers wanting an introduction to the challenges and opportunities presented by Latin America

• Insurance and Risk Managers with experience of operating in Latin America who are looking for risk transfer opportunities and insights

• The aim is that this will be predominately insurance focused, but will bring out some of the political and economic risk challenges in this region.

Carlos Vasquez Manager, International Underwriting, MAPFRE Global Risks


A9:

Managing a business through a catastrophic event

Join the team from Travelers as they transport you from the ACC in Liverpool to a live hurricane catastrophe event.

You’ll help prepare the business before the hurricane occurs and have a front row seat in the Catastrophe Management Centre to coordinate response activities and deploy resources directly to affected areas to respond to customer needs. You’ll hear from loss prevention specialists, specially trained catastrophe response experts and businesses on the ground.

Travelers

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B - MONDAY 11 JUNE

B1:

How to navigate an increasingly digital Insurance Premium Tax landscape

Governments are rapidly turning to technology to fill tax revenue gaps and speed up tax collection processes. In addition to using technology to close tax loopholes, they are fast establishing new revenue streams by introducing new taxes. Although this is not yet a major trend in the insurance tax arena, many insurers are increasingly seeing challenges from the demand for detailed transactional data reporting as well as an increase in the use of digital software by tax authorities and regimes, detailed transactional data reporting as well as an increase in the use of digital software by tax authorities and regimes.

Across Europe alone, an insurance company needs to comply with more than 70 different indirect taxes and, depending on where they write business, meet more than 500 filings and tax deadlines, and the reporting requirements across the tax regimes are only increasing.

Using examples and case studies of recent challenges faced, Karen Jenner and Joseph Finbow discuss why insurers and insureds need to be prepared to report faster and in more detail as the digital tax landscape gathers pace, and the impact that this will have on IPT and parafiscal compliance.

Learning objectives

An anticipated increase in digital reporting, in addition to more onerous reporting requirements for insurers by tax authorities across the globe, is leading to the need for more granular data on a per policy basis. To ensure a compliant global programme, this workshop will provide an understanding of what renewal information data is required by insurers, and why, to ensure compliance with all relevant tax authorities. We will look at the implications for insurance buyers and insurance companies of non-compliance and provide real-life case studies as examples for discussion.

Target audience

All buyers of cross-border insurance programmes and insurers or brokers servicing or underwriting global insurance programmes.

Content

Insurance related

Karen Jenner

Solutions Principal, FiscalReps by Sovos

Joseph Finbow

Client Director, FiscalReps by Sovos

Hosted by Colin Campbell

Head of Risk Management, Arcadia Group

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4.15pm - 5.30pm

> B - WORKSHOPS - MONDAY 11 JUNE

B2:

Cyber risk aggregation and market developments - what does the future hold?

The cyber insurance market has grown rapidly in the last five years, and most stakeholders are predicting this growth to continue, driven by evolving legislation and increasing losses.

However, as the mystique of cyber insurance disappears, will more traditional lines increasingly include the cover, thereby stifling the growth of standalone products? And where does the subject of cyber risk aggregation sit in this debate – is this the ‘elephant in the room’ and being overlooked by underwriters and clients alike? This workshop will bring together Lloyd’s market practitioners and Airmic members to examine what insurers and Risk Managers should expect of each other in developing and pricing insurance solutions against the backdrop of an ever-changing cyber insurance market. The session will aim to reveal some of the key innovations relating to cyber insurance and to promote open dialogue on identifying the most appropriate cyber insurance solutions for businesses today and and in the future.

Learning objectives

The workshop will focus on all aspects of cyber insurance product development and, at the end of the session, Risk Managers should be better informed about cyber insurance policies and the insurance cover they should consider for their businesses in an ever-challenging and changing environment.

B3:

Practical tips and cautionary tales to support your purchase of D&O insurance and manage claims better

Unlike many other insurance seminars, this one is aimed at giving Risk Managers and GCs/legal departments practical tips for both purchasing D&O insurance and navigating through a D&O claim.

Topics will include practical tips to help you define your risk strategy and understand the role and value of D&O insurance, including an indemnification and insurance checklist, ensuring adequate cover for key risks such as cyber events and regulatory investigations and the top questions to ask your carrier if you are buying Side A D&O insurance. Lessons learned from claims scenarios will provide cautionary tales about the need to really understand the coverage you are buying and how it might respond (or not respond) when faced with a claim. A dos and don’ts checklist will help all parties better understand how to get the best from an insurer during the claims process.

Target audience

Risk Managers, in-house legal departments or teams who deal with D&O claims, brokers. The topics will be broad enough to be of interest to a wide audience.

Stephanie Pestorich Manson

Head of Commercial Institutions – UK, AIG

Noona Barlow

Head of Liabilities & Financial Lines Claims, AIG

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Leon Walker Lloyd’s Development Manager, Managing Agents & Groups

Patrick Hill IHG

Delvin Tillett Axis Capital

Gareth Tungatt Ascent Underwriting

Will Wright Paragon Brokers


B4:

The impact of the digital revolution on business models and risk exposure

As technology continues to develop at an increasing pace, businesses are adopting new digital approaches to make their operations more efficient, widen distribution, create new revenue streams and stay ahead of the competition.

Whether it’s improving efficiency within your supply chain, developing platforms to reach new audiences or adopting systems to change how you engage with your customers, introducing new technology creates new risks. The real challenge is identifying these risks, engaging with new internal audiences and finding solutions to meet your changing needs. Last year, we looked at how Risk Managers can create a strong risk culture to help drive and foster innovation. During the session, we’ll consider the technologies having the biggest impact on our clients, how business models are changing as a result and the sometimes unexpected impact on risk exposure.

Presented by XL Catlin

B6:

BEPS – how will it impact your captive?

Base Erosion and Profit Shifting (BEPS) refers to tax avoidance strategies that exploit gaps and mismatches in tax rules to artificially shift profits to low or no-tax locations.

The 2017 leak of the Paradise Papers, which detailed the offshore accounts and tax practices of organisations and individuals across the world, has further shone the spotlight on tax avoidance and aggressive tax planning. In light of this, our session will provide insight into BEPS and its recent developments, as well as the relevance for captives and how they could specifically be impacted. Through practical examples, we will share ways to assess your captive’s vulnerability, approaches to improve your captive’s framework and real experiences of how organisations have managed key challenges.

Target audience

Risk and Insurance Managers

Tracey Skinner

Director of Insurance & Risk Financing, BT

Charles Winter

Head of Finance & Chief Operating Officer, Aon

B5:

Geopolitical risks – managing the (un)expected

This session will help organisations navigate the evolving geopolitical environment, using tangible examples such as ongoing tensions on the Korean Peninsula; the rise and fall and rise again of right-wing political views; the evolving nature of the terrorism threat and changing political faultlines.

Learning objectives

• Understanding what risks you are exposed to as an organisation, both elements you can and cannot predict

• Developing policies, procedures and processes that are robust and effective, yet appropriate to those prevailing risks

• Getting through the information ‘noise’, including social media, to the relevant points that help with decision-making

• Communicating with your employees and being able to locate them

James Wood Security Director, Security Solutions – EMEA, International SOS and Control Risks

Ricus Groenewald Regional Director of Assistance, EMEA, Global Risk Analysis Expert, Control Risks


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B7:

The talent mix – a challenge for all

In our workshop, we will discuss how the insurance industry needs to ensure that we get the right mix of talent joining the industry.

We will then look at how the insurance sector can learn from other sectors and hear from across the sector as to why it is important that brokers/ insurers recognise and reflect on our clients' needs.

Our workshop will cover 4 key areas:

1. Current situation and the risks

2. Key facts and stats relating specifically to the insurance industry

3. The importance of diversity and inclusion from a client’s perspective

4. Key takeaways and top tips

Target audience

Our workshop is open to all

Presented by JLT

B8:

Using standards makes good business sense and can add business value

This workshop will explain the value of standards to the economy generally, and the impact that using standards sych as the risk management standard ISO 31000 can have on industry specifically. The new version of ISO 31000 will be referenced.

Learning objectives

• Understand how standards can be used as enablers of business strategy

• Appreciate how Risk Managers are using standards to support achievement of business objectives

• Examine how standards can be used to improve collaboration and teamworking across the different business functions

• Gain an understanding of the revised version of ISO 31000 and with practical examples of how this can be used to support the risk management system of the business

Target audience

Risk Managers. Other professionals involved in managing governance, risk or compliance (GRC), e.g. company secretaries, compliance officers, internal auditors. Those who offer risk management or governance consultancy services

Sara Walton Market Development Manager (Resilience, Risk, Governance), BSI

David Stark Practice Leader (Enterprise Risk and Resilience), Marsh Risk Consulting

B9:

Managing Risk and Opportunities in a Connected World

The world of ‘Connected Opportunities and Risks’ – a completely new initiative to support strategic business strategy in today’s interconnected landscape.

In January 2018, Russell Group hosted a workgroup which brought together leading risk managers from a variety of global industries. The workgroup was tasked with a single goal, to help turn the concept of connected risk into a solution that would provide tangible value to risk management officers, senior management, the board and CEOs. After attending the session, participants will:

• Be equipped to engage with their boards as to how and why connected risks and opportunities needs to be an essential consideration when setting business strategy.

• Have the opportunity to become more actively involved in a powerful new initiative.

Suki Basi Managing Director, Russell Group

Julian Kirkman-PageI Consultant/Principle, Russell Group


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C3:

Enemies at the gate – inside the attacker's mindsetJoin us for a seminar that will explore some of the underlying principles of human decision-making and how our decision-making processes can be undermined through social engineering.

We will also examine how publicly available information can be used to reveal vulnerabilities in your organisation and your employees, and how they can be exploited to penetrate your company’s defences.

We will then consider practical approaches to mitigating the risk posed by employees’ access to information, systems and processes.

Presented by Duff & Phelps

C2:

Expecting unexpected – accident and health, and the provision of assistance

This workshop will challenge Risk Managers and other insurance professionals to consider their expectations of travel medical and security assistance, and discuss ways in which an assistance model can be developed to meet the requirements of a specific organisation.

Themes to be explored include:

• Expectations of different parties in an emergency situation

• Practicalities of providing assistance under challenging conditions/in difficult locations

• Does an Employee also have a ‘Duty of Care’ to their Employer?

• Communication – What is reasonable? How do we meet expectations?

An attendee will be expected to discuss how an organisation’s internal procedures can work both with and against the application of assistance in order to explore where good intentions can best be directed.

Case studies will be provided from RSA that are chosen to challenge all participants to consider 'what is a good response/reaction' from all parties (individual, organisation, assistance provider and insurer) involved in the assistance journey.

Leon Burton

A&H Leader, RSA

Juan Pena Nunez

Client Services Director, Healix

C - TUESDAY 12 JUNE C1:

Cyber security risks during a merger or acquisition – assessing an underestimated risk

Organisations are particularly vulnerable to outside threats during a merger or acquisition. From sensitive negotiations, to assessing the technical and operational risks posed by integrating one organisation into another, it is vital to implement measures to assess and mitigate risks that can be posed, including those relating to cyber and information security.

Learning objectives

• The vulnerabilities that businesses face during a merger or acquisition from the perspective of cyber security

• How businesses can assess their cyber and information security vulnerabilities during an M&A transaction

• Typical attack vectors and cyber threat actors that businesses are most vulnerable to during an M&A transaction and the intent behind it

• How to carry out a cyber due-diligence assessment

• The value of adopting a risk-based approach to your M&A transaction

Nicolas Reys

Global Head of Cyber Threat Intelligence, Control Risks

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10.00am - 11.15am

> C - WORKSHOPS - TUESDAY 12 JUNE

C4:

Engaging the Executive with risk and insurance

The workshop will examine how Airmic members can engage with their Executive Management to address the value and importance of effective risk and insurance governance. The goals are to:

• Appraise the audience of external factors which require UK Boards to demonstrate they have effective risk management controls and strategies in place

• Examine the value of does insurance have in the risk management mix?

• Consider how compliance with the Insurance Act can be used to enhance the engagement of the Executive.

• Practical tactics which Airmic members can use to engage with and demonstrate the value of risk / insurance to their Boards

Learning objectives

Explore tactics which Airmic buyers can employ to better align a Board’s objectives with the value of risk management and insurance

Target audience

Airmic buyers who are in charge of risk / insurance management and want to consider how better to engage Boards.

John Coomber

Chairman and Board member, Mactavish, Financial Reporting Council

Bruce Hepburn CEO, Mactavish

David Hertzell Senior Adviser, Mactavish, former Law Commissioner

25

C5:

Human capital – your most important asset or your biggest risk?

It is quite rare today to find a company strategic manifesto that doesn’t emphasise the quality and engagement of its people as an essential condition for delivering sustainable business growth. Well aware that people are one of their most important asset, employers rightly focus on shaping an experience that makes it easy and worthwhile for employees to innovate, to delight clients and to deliver excellence. In this session, we will begin by reviewing the research that has identified the risks that have a significant people and culture component. We will then use case studies to focus on strategies and approaches companies use to mitigate some of the potential people threats and improve their human capital risk profile and will answer the following questions:

• What are the sources of information that can help detect potential liabilities associated with an organisation’s human capital?

• What are the questions risk and compliance officers, insurers, executive teams or non-executive directors should ask to evaluate the extent to which people risks are understood and continuously assessed?

• What are the technologies available and the most effective practices to mitigate some of the biggest people risks, such as cyber risk or health & safety?

• And finally, what can organisations do to engage employees in fostering a positive risk culture in the workplace and to transform the management of people risk into a real competitive advantage?

Learning objectives

• Understand what are the most significant people risks that organisations face today

• Know what evidence to call upon in order to make a reliable assessment of an organisation’s people risk profile

• Learn about approaches that high-performance organisations are using to manage the people aspects of risk

Target audience

• Risk leaders• Insurance professionals• This is a risk and insurance workshop.

Yves Duhaldeborde

Director, Willis Towers Watson


C6:

Employee benefits risk – how to procure, understand and utilise EB data to manage risk

This workshop will focus on employee benefits data and give insight on what data is available, data sources and importantly how to understand and utilise the data to enhance risk management and control.

With more and more companies having their employee benefits risks ceded to their captives, risk and insurance managers have become much more involved in EB risk, and the demand for risk, claims and utilisation data has increased, with insurance companies and consultants alike striving to meet these data requirements.

An attendee of this session should leave with an understanding of the type and availability of data that is available from providers and consultants in the field of employee benefits with an insight into how to navigate and understand this data.

Bill Fitzpatrick

Vice President, Corporate Risk Benefits, DHL


C7:

Diversity and inclusion

Don’t risk your personal and corporate reputation by failing to embrace and embed diversity & inclusion within your organisation.

A strategy to develop a diverse and inclusive workforce enriches your organisational culture, brings shareholder value and increases brand reputation.

This panel debate hosted by Jan Gooding, Global Inclusion Director, at Aviva, will explore ways in which companies can excel by making the most of their people and avoiding common pitfalls.

Aviva

C8:

Terrorism, cyberterrorism and how the future of threat will affect insurance

These evolving security crises demand an equally dynamic response from those specialising in, and responsible for, risk management and risk transfer. In this practical session, aimed at Risk Managers, insurance managers and those who have a concern for security and BCI, we’ll cover:

• What the global threat landscape will look like in 2020 – the end of terrorism?

• An introduction to cyberterrorism and cyberactivism

• How the future of threat will affect insurance coverage across a range of lines

• How to shift the focus from property damage to business interruption, including for cyber-enabled threats

• What your organisation should be doing about the ever-changing threat landscape.

Paul Bassett MC

Managing Director, Crisis Management, Gallagher

Justin Priestley

GM, Executive Director, Crisis Management, Gallagher

26


C9:

Getting on top of cyber risk management – how to work more effectively with the CISO

Working closely with the IT department is ever-more important for Risk Managers. Yet IT departments can sometimes seem like their very own fiefdom. As a result, some Risk Managers can feel they lack influence over cyber risk management and the purchase of cyber insurance.

For Risk Managers keen to gain more traction with IT – and in particular the Chief Information Security Officer (CISO) – success often comes down to the nature of their dialogue. Drawing on his many years as a CISO himself at large FTSE100 companies, Lockton’s Peter Erceg will explain how Risk Managers can forge closer relationships with IT and improve their company’s cyber risk management. In particular, he will explain:

• A CISO’s role, priorities, stakeholder challenges and responsibilities.

• How creating an ‘us’ (internal employees) and ‘them’ (cyber criminals) paradigm is more likely to induce collegial thinking and grant risk management more of a role.

• How to review the attending Risk Manager's real-time survey results, measuring the level and degree of engagement with their CISO or equivalent.

• Tips and support on how best to communicate across the different stakeholders involved in the cyber risk assessment process, and the items to consider when reviewing specialist cyber insurance in the current market.

Peter Erceg

Senior Vice President, Global Cyber and Technology, Lockton Companies LLP

C10:

Putting a price on reputation

A highly interactive session to highlight the perils and pitfalls of intangible risks, including reputational harm, and to determine how insurance can be fit-for-purpose in this important field.

Through a mix of table discussions, lively debate and an interactive, game hosted by TMK’s Head of Innovation Tom Hoad, Risk Managers across all sectors will benefit from a more in-depth understanding of intangible risks and an insurer’s perspective on them as we work together to create a new approach for insuring the ‘uninsurable’. During the workshop, attendees will be invited to challenge the insurance industry’s approach to these new areas of risk and to determine ultimately how they would invest their resources and budgets to address these growing threats.

Tokio Marine Kiln

Airmic 2018 | The Future is Now! 27

D - TUESDAY 12 JUNE

D1:

Keeping the lights on – limiting business interruption when your IT infrastructure failsEvery business interruption incident is

different and will impact each business in a unique way. However, what is common to many incidents is the potential for significant disruption to occur unless the right decisions are made in the aftermath of the event.

Whilst many businesses will be familiar with the threat posed by the unauthorised access to personal data held by the business, fewer companies are well placed to deal with the inevitable disruption caused to the wider business by an IT systems failure.

In this seminar, we bring together key professionals from the world of forensic accounting, risk management, forensic investigations and law to discuss the framework necessary to manage the crisis, to respond in an effective manner and, most importantly, to keep the lights on in the business.

RGL Forensics

D3:

The changing role of the Risk Manager in the evolving legal landscape

Experts from BLM will be taking a look at the changing face of risk management, in relation to the numerous changes that have happened in the legal landscape over the last year and preparing you for the future.

In the session we will:

• Look at the impact of the GDPR on Risk Managers and their directors and officers and how to minimise their future risks.

• Explore how Risk Managers can help minimise risks against directors and officers in light of recent cases, increased regulatory scrutiny and record penalties.

• Take a look into the risk and claims impacts arising through technological advances, and suggest steps to mitigate risks associated with emerging technologies.

• Look at how far you can press your advantage. We will take a look at the changes to the legal test for dishonesty following the Supreme Court decision in Ivey v Genting Casinos.

BLM

D2:

How ERM can help to create growth and add corporate value

We want to analyse the strategic edge that risk management can provide for large corporates and growth companies.

Companies can benefit from using ERM to combat an unjustified risk aversion that seems to have increased in various companies over the last years. Recent findings suggest that companies that are excellent in taking controlled higher risk to grow generate a total shareholder return premium of several per cent over their industry peers. We will discuss how to:

• Define risk appetite in the context of general corporate and growth strategy

• Assess risks in a more precise way• Take risk return decisions at a strategic

level, with the back-up of investments and hedging external events

Case studies

• Balancing an unbalanced business model• Aligning strategy and ERM to seize

potential• Large corporate example• Start-up examples: Reterro (performance

guarantee) / Equidate (pre-IPO share trading platform) / HTT (high speed transportation)

Munich Re Corporate Solutions

28

12.00pm - 1.15pm

> D - WORKSHOPS - TUESDAY 12 JUNE

D4:

Unlock the unknown – the future of risk management analytics

Analytics technology is developing at a rapid pace.

With the emergence of big data, predictive modelling and supercomputing, Risk Managers can now expect to challenge and interrogate their own data in ways previously only available to large insurance carriers. It’s time for Risk Managers to move beyond reactive business intelligence – they must now unlock the unknown.

In 2018, Risk Managers should expect their technology platforms to be much more than just a claims repository, risk register or data collection tool. In today’s environment, Risk Managers need to demonstrate exceptional value to their organisations. They can achieve this by leveraging advanced analytics tools to drive better risk decision-making.

Using automated predictive analytics, Risk Managers have the insights to know what will happen before it occurs, incorporating business and external big data to gain greater insights in their risk and insurance data.

Join Ventiv as we discuss what the future holds for risk management technology and showcase the latest innovations in analytics and data discovery, including a live demonstration of IBM’s Watson supercomputer capabilities.

Ventiv

D6:

Reality of multinational insurance programmes - challenges and solutions with cross-border claims and servicing

What good really looks like on an international programme:

• Is everything really covered?• Managing messages and expectations• Insurer, broker, Risk Manager and Board

Practical steps to increased effectiveness of international programmes:

• Tax efficiency• Legal and compliance• DIC DIL• How to achieve claims excellence within

the context and complexity of international programmes

• Common pitfalls• Policy limits – avoiding the gaps and traps• What really happens when a claim is

made?

Barry Beard Head of Global Services and Complex Multinational UK&I, Chubb

Ana Thomas Global Services Manager, Continental Europe, Chubb

Kevin Smith European Claims Service Manager, Chubb

D5:

The emerging role of the the Chief Risk Officer

The Chief Risk Officer (CRO) has been an executive-level position in financial institutions (FI) for many years. It is a far less prevalent role in other less regulated industries.

This workshop will explore the lessons that other industries can learn from the experience of the regulated sectors, and whether there is a trend towards a centralisation of risk control in a single officer in other sectors. The extent to which this is regulation-driven (i.e. more regulated entities are more likely to have a centralised risk officer) and how that regulation changes the relationship between the risk officer and the business/board.

Learning objectives

Practical examples of where centralisation of risk control has had a tangible impact – for better or for worse. Steps that non-FIs can take towards coordination of risk ownership. The role that tomorrow’s leaders may play in reshaping how risk management integrates with business strategy and management at the C-suite.

Target audience

Risk Managers, Treasurers, CFOs plus anybody embarking on or already working in risk management.

Charlie Netherton

Managing Director, Marsh Risk Consulting

Richard Smith-Bingham

Director, Global Risk Center, Marsh & McLennan Companies

Airmic 2018 | The Future is Now! 29



D7:

Predictive analytics – would you gamble on it?

Is it worth the risk? Would you bet every penny you have on a single turn of a roulette wheel?

Most players realise that the casino operator has a greater chance of winning at a roulette table and that the best outcome they can achieve is to manage the odds during a thrilling game. Now let’s consider the perils and risks faced by a business.

Learning objectives

• Understand what predictive analytics is, and how it can help manage risk

• Understand how to use clean and consistent datasets to identify, within a portfolio of locations/assets, where and how a loss is most likely to occur at any given time

• Learn how to leverage analytics to prioritise strategic business decisions

Philip Innocent Client Learning Specialist, FM Global

Allan Macpherson Operations Chief Engineer, FM Global

Andy Bryson Operations Engineering Manager, FM Global

Vandira Padua Engineering Specialist, FM Global

Owen Lewis

Group Manager Account Engineering, FM Global

D9:

Major loss – engage your insurers effectively, maximise your recoveries

Thinking about how to handle a major insurance claim is not top of mind for most policyholders.

Learning objectives

• Understand the different stages in the claims process for property and liability claims

• Understand the privilege consequences of any investigation

• Best practice in relation to documentation and presenting your claims

• Effective interaction with insurers on all claims

• How to engage relevant stakeholders internally

Target audience

Risk Managers, In-house Legal, Finance Managers

Paul Lewis

Partner, Herbert Smith Freehills

Sarah McNally


Greig Anderson


D8:

Using data-driven insight and predictive modelling to keep ahead of new risks – a focus on emerging liability exposures

Today, the toxic properties of asbestos are well known. But the conditions it triggers can take decades to manifest and new victims are still emerging.

Learning objectives

This session will look at how risks can potentially be identified by mining scientific data and isolating likely culprits into risk sets and quantifying the results, based on probability, severity and other forward-looking behaviours. It’ll look at how forward-looking predictive modelling combined with evolving underwriting processes and extensive liability risk portfolio analysis can be used to identify the next generation of catastrophe liability risks for businesses through improved risk identification, potentially far in advance of current screening approaches. By 'seeing around the corner' to identify new liability risks, businesses have the potential to be healthier and more sustainable in future.

Target audience

Risk professionals from across a wide range of industries including chemicals, food, energy, manufacturing, pharmaceutical and products.

Tim Galloway

Regional Head of Liability, AGCS

30

AIR

MIC

HU

B

> AIRMIC HUB

THOUGHT LEADERSHIP THEATRE

> HUB SESSIONS

THE AIRMIC HUB IS THE GO-TO RESOURCE FOR LEARNING AND BUILDING CONNECTIONS

The Hub is where you can:

• Pick up publications and news at the Airmic Knowledge Centre

• Discover the latest and planned Airmic activities

• Get information about Airmic member benefits

• Stop by for a coffee and a chat with the Airmic team and Board members

• Visit the Airmic Thought Leadership Theatre

The Airmic Thought Leadership Theatre is:

• A fun learning opportunity with an emphasis on innovation

• The place to go for high-speed presentations not offered elsewhere at the Conference

Hub sessions:

• 15/20-minute 'Ted Talk' style sessions

• Run every half hour during the Airmic Hub opening times

• Technology new to the Conference to keep things focused

• Limited space – 30 seats max

• Call by and attend – no pre-booking: when it’s full, it’s full

• Open to all (including exhibitors)

MONDAY 11 JUNE

32

Taking a byte out of data – turning big data into smart data;

Technology

3.45pm - 4.15pm

Hacked by your fridge – when the Internet of Things bites

Technology

4.15pm - 4.45pm

Blockchain – what you need to know

Technology

4.45pm - 5.15pm

Cyber insurance – busting the myths for better take-up

Hot Topic

5.15pm - 5.45pm

TUESDAY 12 JUNE

Diversity and inclusionCareers

9.30am - 10.00amBusiness travel safetyHot Topic

11.30am - 12.00pm

Don’t let a crisis become a disaster Hot Topic

12.15pm - 12.45pm

Teamworking through collaborationCareers

1.30pm - 2.00pm

The Market of the FutureHot Topic

2.00pm - 2.30pm

The dynamics of an effective crisis management teamHot Topic

2.30pm - 3.00pm

Nightmare claims come trueHot Topic

10.00am - 10.30am

KPIs for risk and insuranceHot Topic

10.30am - 11.00am

ERMHot Topic

11.00am - 11.30am

33

WEDNESDAY 13 JUNE

> HUB SESSIONS

34

Career planning – Turn your aspirations into a realityCareers

11.00am - 11.30am

Artificial intelligence and six ways it will transform your life in the futureTechnology

11.30am - 12.00pm

NOW!

THE

FUTUREIS>

EX

HIB

ITO

RS

> CONFERENCE

EXHBITORS

> EXHIBITORS

36

RISK MANAGEMENT SERVICE PROVIDERS

EXHIBITOR STAND WEBSITE

ABS Group 135 www.abs-group.com

AuSuM Systems 138 www.ausum.net

Barnett Waddingham 20 www.barnett-waddingham.co.uk

Global Risk Consultants 50 www.globalriskconsultants.com

International SOS 109 www.internationalsos.com

Majesco UK Ltd 115 www.majesco.com

NTT DATA Figtree Systems 15 www.figtreesystems.com

Origami Risk 33 www.origamirisk.com

Riskonnect 32 www.Riskonnect.com

The Fire Protection Association/RISCAuthority 29 www.thefpa.co.uk

Ventiv Technology 126 www.ventivtech.com

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RMAI

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IC 2

IC 2

IC 2

IC 2

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018

018

018

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37

INSURER/REINSURER


AIG Europe Limited 53 www.aig.co.uk

Allianz Global Corporate 105 www.agcs.allianz.com Specialty

Allied World 35 www.alliedworldinsurance.com

Aspen 118 www.aspen.co

Aviva 93 www.aviva.com

AXA Corporate Solutions 80 www.axa-corporatesolutions.com

Beazley 132 www.beazley.com

Berkshire Hathaway Specialty 142 www.bhspecialty.com Insurance

Chubb 81 www2.chubb.com/uk-en/

Coface 116 www.cofaceuk.com

ERGO 16 www.ergo-industrial.co.uk

FM Global 85 www.fmglobal.co.uk

Generali 36 www.generali.co.uk

HDI Global SE-UK 51 www.hdi.global/uk/en

Lloyd’s 60 www.lloyds.com

Mapfre Global Risks 130 www.mapfreglobalrisks.com

MS Amlin 13 www.msamlin.com

Munich Re, Corporate 57 www.munichre.com/cip Insurance Partner

Pool Reinsurance Company 110 www.poolre.co.uk Limited

QBE 40 www.qbeeurope.com

Randall & Quilter 141 www.rqih.com

RSA 63 www.rsagroup.com

Swiss Re Corporate Solutions 97 www.corporatesolutions.swissre.com

Tokio Marine Kiln 121 www.tokiomarinekiln.com

Travelers 41 www.travelers.co.uk/corporate

XL Catlin 65 www.xlcatlin.com

Zurich 61 www.zurich.co.uk

LEGAL SERVICES


BLM 117 www.blmlaw.com

Fenchurch Law 137 www.fenchurchlaw.co.uk

Keoghs 25 www.keoghs.co.uk

K&L Gates 27 www.klgates.com

Kennedys Law LLP 113 www.kennedyslaw.com

Weightmans LLP 127 www.weightmans.com

MEDIA


CIR Magazine 30 www.cirmagazine.com

> EXHIBITORS

38

ASSOCIATIONS AND CHARITIES


Alzheimer's Society 172 www.alzheimers.org.uk

Business Continuity Institute 173 www.thebci.org

Chartered Insurance Institute 174 www.cii.co.uk

CLAIMS


BELFOR 123 www.belfor.com

Burgoynes 128 www.burgoynes.com

Cunningham Lindsey 49 www.cunninghamlindsey.com

Crawford & Company 131 www.crawfordandcompany.com

Hawkins 26 www.hawkins.biz

IFIC Forensics 17 www.ific.co.uk

McLarens 114 www.mclarens.com

Van Ameyde 119 www.vanameyde.com

Vericlaim UK Ltd 14 www.vericlaim.co.uk

INSURANCE BROKERS


Aon 77 www.aon.co.uk

Gallagher 101 www.ajginternational.com

Lockton Companies LLP 75 www.locktoninternational.com

Marsh 45 www.uk.marsh.com

Paragon International 120 www.paragonbrokers.com Insurance Brokers Ltd

Willis Towers Watson 73 www.willistowerswatson.com

INSURANCE SERVICE PROVIDERS


Appraisal & Valuation 31 www.avcltd.com Consultants Ltd

CBRE Ltd 28 www.cbre.com

Charterfields Limited 136 www.charterfields.com

Duff & Phelps 99 www.duffandphelps.com

Sovos | FiscalReps 19 www.fiscalreps.com

Guernsey Finance 111 www.weareguernsey.com

Royal London Asset 112 www.rlam.co.uk Management C.I. Ltd

Rushton International Ltd 139 www.rushton.co.uk

TBIAS 18 www.tbias.co.uk

SP

ON

SO

RS

> AIRMIC

SPONSORS

> SPONSORS THANK YOU

> AIRMIC

PARTNERS

40


> AIRMIC

ASSOCIATE PARTNERS

41

> AIRMIC

PREFERRED SERVICE PARTNERS


> AIRMIC

MARKETPLACE SPONSORS

42

INF

OR

MA

TIO

N

> CONFERENCE

INFORMATION

44

> THE REVOLUTION IS NOW! CONFERENCE INFORMATION

> AIRMIC

EXHIBITION FLOORPLAN

> VENUE

The ACC Liverpool, Kings Dock, Liverpool L3 4FP

www.ACCLiverpool.com

110

109

112

111130

126

121

105

101

85

81

6545

41 61 63

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14 16 36

3553 73 75 93

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M4

M5

M6

M7

M8

M9

M10

117

114

113

116

115

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ENTRANCE / EXIT

CATERING

CATERING CATERING

AIRMIC HUB

STU

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137136135

132

M11

M12

M13

M14

M15

M12

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M14

M15

45

> THE REVOLUTION IS NOW! CONFERENCE INFORMATION

> PRICES

Airmic Members

Full Members FREE

Member Students FREE

Reserved Members £95

Retired Members £95

Non-Members

Full Conference (11 – 13 June) £995

Full Conference (additional delegate) £695

Monday or Tuesday Pass £695

Wednesday Pass £395

Any two combined days £800

Exhibition Hall Day Pass (Valid on Tuesday only) £395

All prices exclude VAT.

> ENQUIRIES

Susi OzkurtEvents Marketing Manager

020 7680 3084

[email protected]

www.airmic.com

> CPD POINTS

Delegates attending the Conference can claim CPD hours for workshops towards the CII and IRM CPD schemes.

46

2018

ERM FORUM 2018

TRANSFORMATION– continuing the journey

6 Novemberetc.venues,

Fenchurch Place, London EC3M 4PB.

www.airmic.com

* All workshops open to Airmic members only and will be co-led by an external expert and an Airmic member who

together will contribute their professional knowledge and experience.

AIRMIC ERM FORUM

6 November

Registration will open in July.

There will be a small exhibition of 13 risk-focused exhibitors. Contact

[email protected] for stand enquiries. Places are free for Airmic members.

2018



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Airmic 2018airmicconference.com/wp-content/uploads/2018/04/Airmic-Conf... · academic and coach by day, and a professional pianist by night. ... Asia and Africa. This will be a unique