Airline Guide Oct 03

7/18/2019 Airline Guide Oct 03

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Airline Services



Contents

p3 Introduction p4 Passenger and Cargo Operations p5 Distribution

p6 Network Planning p7 Alliance and Airline Partnerships

p8 Passenger Services p9 Marketing and Promotion p10 Product Summary



OAG is the worlds leading source of consolidated flight schedules,

arrivals and departure data. This core data, combined with a wide

range of technical applications, enables us to supply a unique

breadth of products and services to support the many needs of

airlines worldwide whatever their size, business model or location.

Introduction

OAG has served Airlines, Airports, Travellersand the wider Aviation Industry for over 70

years setting the benchmark for the collection

and distribution of the most comprehensive

and accurate flight information.

We bring a combination of schedules expertise,

innovative technology, publishing expertise

and industry knowledge which is unrivalled in

our market. Airlines vary enormously from

major global carriers to regional and commuter

operators. And every Airline has its ownindividual needs and priorities.

This guide outlines the services OAG can

offer to support the different functions and

teams within airlines; Passenger and Cargo

Operations; Distribution; Network Planning;

Alliance and Airline Partnerships; Passenger

Services and Marketing and Promotion.

For more detailed information or to discussyour specific needs and requirements, please

contact us. Our regional office details can be

found on the back cover.

From data supply that enables your

reservations via the world’s GDS to flight

information feeding the latest internet and

mobile innovations; from competitive analysis

to the advertising and promotion of your

service to one of the most lucrative global

travel audiences; from electronic timetablesto the communication of up to the minute

arrival and departure information; OAG

provides valued support to Airlines around

the world.

3



Passenger and Cargo Operations

Data Supply

Customised passenger schedules and cargodata feeds can be provided for integrationwith your own internal operational systems orapplications and third party planning systems.We can supply this data in a wide range of formats to enable easy and cost effectiveimplementation.

Consolidated customised data supply reducesthe number of disparate and manual data feedsyou have to handle, saving processing effort andcost whilst improving accuracy and consistencythroughout your operations.

For more information see Product Summary:Passenger Schedules Data; MCT Data;Industry Data; Cargo Data.

Analytical Tools

We can supply raw data feeds which can beused to populate in-house planning systems orprovide a choice of specialist analytical toolsand services.

OAG offers a number of software packageswhich contain current, future and/or historicalflight data. These tools enable airlines to identifyroute and network strategies being used byother airlines or to identify opportunities for futureairline or airport partnerships. We are also ableto complete ad-hoc analytical reports, at yourrequest.

For more information see Product Summary:Max, Max Historical and Max Bureau.

Codeshare

The rapid expansion in the number of airlinecode share agreements has brought its own

specific operational challenges. One example

being over 26% of codeshare flights contain

discrepancies, which are costing airlines

thousands of dollars and confusing passengers.

OAG has a range of tools which can help you

recognise and rectify conflicting information

reducing costs and effort and also maximising

the real benefits of codeshare partnerships.

For more information see Product Summary:

Codeshare.

Cargo Solutions

Cargo operations have become a real asset to

many airlines’ revenue streams. OAG has a

number of solutions designed to provide one-stop

access to real time schedules, shipment

routings, bookings, and other cargo tools that

increase accuracy, productivity and the flexibility

of cargo operations.

For more information see Product Summary:Cargo Solutions.

4

OAG offers a range of data and analytical tools that can help support

the needs of both passenger and cargo operations teams.



Distribution

Schedules and Connections

The GDS play a key role in generating airline

reservations. OAG is the only data supplier to

provide global schedules and MCT (Minimum

Connecting Times) information to the major GDS.

These traditional distribution methods have been

extended by the internet and as such OAG has

expanded its distribution network to support the

web’s leading players in air travel ensuring that

your schedules are available for sale to the widest

audience possible.

OAG is a trusted and respected name that

business travellers around the world count on

as their source for flight information. Our wide

range of internet, CD and print timetables and

itinerary planning tools are used directly by

passengers and their travel arrangers ensuring

your schedules are seen at point of decision

as well as at point of sale.

With airlines looking to promote the most

competitive connections and the continuedgrowth in codeshare agreements, MCTs have

become critical to ensuring passengers get

efficient and secure flight transfers. By supplying

MCT information to OAG, you can be sure that

your most up to date connections are correctly

displayed in the major GDS and reservations

systems worldwide.


Publishing Portfolio, Connections and ARCS.

Timetables

OAG can help maximise the distribution of your

flight information though our range of timetables

solutions which ensure your passengers have

access to your airlines schedules whenever they

need it – print timetables, internet timetables

and timetables that are downloadable to a PC

or PDA from your airline’s website.


Timetables.

Real Time Flight Information

Even a small deviation to a flight’s schedule

or operating details creates a chain reaction.

A multitude of internal and external parties,

including passengers, need to be advised in

order to maintain operational continuity and

customer satisfaction. OAG Flight Status

facilitates the communication process between

all of these parties by providing a single,

consolidated source of flight status data.


Flight Status.

5

OAG supplies flight information to the world’s leading Global Distribution

Systems (GDS), e-portals and hosted airline reservations systems. In

addition we have a portfolio of OAG branded travel planning services

which reach a lucrative global audience of frequent travellers.



Analytical Tools

You can have access to our complete schedules

database of current and future planned flights,

for over 900 airlines, as well as historical data,

through our subscription based CD Rom Max

products. These contain powerful, but simple to

use software which allows an airline to undertake

any regional, route, or airport analysis whenever

it needs to.

Alternatively OAG offers a bespoke data

extract service to match any airline’s specific

requirements. The data extracts can be

extensive and individually customised to be usedin your own planning systems or very focussed

to be used in one-off reports or business cases.


Max Bureau, Max and Max Historical.

Connections Analysis

OAG already provides a unique distribution

service for airlines, distributing schedules

information to the world’s major GDS.

By using the Automated Routings Connection

Service (ARCS) OAG can help airlines analyse

and identify the best connection options

providing a simple but highly effective means of

ensuring maximum visibility on the screens of the

GDS. ARCS allows dynamic generation of your

connections within the GDS and in turn increases

the chances of your connections being booked.


ARCS.

Network Planning

OAG have years of experience in the compilation and analysis of aviation data and can give an airline’s planning teams accurate

facts and results to make decision making easier and quicker.

6



Codeshare

In today’s competitive climate, having effective

codeshare agreements are critical to extendyour airline’s reach and capture incremental

revenue. OAG’s understanding of shared

operations is second to none and we have a

number of services that can help ensure your

passengers receive accurate and consistent

flight information, no matter which partner

airline they choose to fly.

With many codeshare flights showing time or

terminal discrepancies both travellers and your

own staff need to be confident that schedules

are correct.


Max, Max Historical, Max Bureau and

Codeshare Services.

Promotion

Whether promoting a worldwide alliance or an

individual route agreement, the brand values of

global partnership or the delay of an individual

flight, OAG can support consistent and effective

communication to your passengers.

The industry wide distribution reach of OAG

and our travel planning products will ensure you

and your partner’s information is accurately

communicated to the widest global audience

possible including travellers, travel arrangers,

travel agents, airports, ground handling and

surface transportation companies.


Publishing Portfolio and Flight Status.

Connections Analysis

Having access to the schedules of over 900

airlines OAG can help you identify the best

alliance and codeshare partnerships. OAG Max,

available on CD Rom, will allow you to interrogate

schedules and connections from your own PCand complete ‘what-if’ scenarios to compare

different analysis. Alternatively you could choose

to use the MAX Bureau service for ad-hoc

connections analysis.

Our Automated Routings Connections Service

(ARCS) can create reports which analyse any

connecting point to any connecting point using

any connecting time criteria worldwide.

Dependent on the selection criteria, results can

provide comprehensive or targeted analysis.


Max, Max Historical, Max Bureau and ARCS.

*Airline Business – The Airline Industry Guide

2003/04.

There are clearly benefits to cooperative working – there are over 500alliances operating among 150 of the top 200 passenger airlines.* OAG

offers a range of solutions that can help you maximise these benefits.

Alliance and Airline Partnerships

7



Real time Flight Information

Real time departure, arrival, gate and baggageclaim details can be provided in XML format foruse in an airline’s own in-house systems as wellas via hosted web pages for display on your

own website, mobile application or intranet.

OAG validates this information against yourplanned schedule for that flight and alsoautomatically identifies any effected codeshareoperations providing extremely accurate, up tothe minute status information.

For more information see Product Summary:Flight Status.

Timetables

OAG can provide a range of timetables toensure your passengers have access to yourflight information whenever they need it – printtimetables, internet timetables and timetablesthat are downloadable to a PC or PDA fromyour own website.

The OAG schedules database is updated everyday of the year and these ongoing schedulechanges can be reflected in your internettimetable which, if required, can be updated daily.

All other timetables can be automaticallyrefreshed or printed at a frequency of yourchoice. The content, look and feel can all becustomised to meet each airline’s own individualrequirements and additional data or contentincorporated where required. On-line Flight

Status and SMS messaging capability can alsobe incorporated into your internet timetableor website.

As well as providing an airline’s own timetable,OAG produces its own on-line, electronic andprint travel planning products, which are usedby travellers around the world. Your airline’sdirect services are included free of charge inthese products.You can use display or contentadvertising to highlight and promote connectingservices and service innovations and so influencethe planning and purchasing process of existingand potential passengers.

Many of OAG’s travel products can be brandedand offered as added value services. OAGexpressis perfect for providing information as a FrequentFlyer benefit or for display and use withinExecutive Lounges.

For more information see Product Summary: Timetables, Connections, Display Advertisingand Publishing Portfolio.

Passenger Services

8

Customer Service is a vital part of any airline’s operations. OAG can

provide solutions to support your service offering and increase the

ability of passengers to access information remotely.



Advertising

There are a number of ways that OAG can

provide targeted, highly effective advertising

OAG has print, on-line and CD Rom products

that reach a global travel community of over

half a million frequent travellers and travelarrangers. Advertising can be targeted to a

specific market segment, by region or travel

profile such as business travellers, travel

arrangers, government and military or the

cargo market.

Display Advertising: Promotion opportunities

are available in our print, CD and on-line

products with links through to your own

website, high profile front cover positions or

full page, half page and banner positions.

Content Advertising: If you wish to promote

key connection points or routes we can

highlight flight connections or incorporate

other promotional messages within our flight

information content.


Display Advertising and Connections.

Timetables

We can produce print, on-line, & downloadable

timetables that contain the exact flight

information you want displayed plus any other

information you wish to promote such as

aircraft seating plans, airport maps, informationon frequent flyer lounges, links to partner sites

and accommodation or ground transportation

phone numbers.

OAG internet timetables that can be updated

with the latest flight information daily;

timetables that can be downloaded from your

website to a passenger’s PC or PDA; printed

timetables or timetable content; all can be

produced quickly and easily or made available

for film ready for your own printers.


Timetables.

OAG can help get your airline’s message to the right audience

at the right time assisting your marketing and communications

teams efforts.

Marketing and Promotion

9



Product Summary

Passenger Schedules Data

Our schedules data containsthe information of over 900network, regional and low-costscheduled airlines. It is themost comprehensive andaccurate, consolidated

database in the world and isupdated over 9 times asecond. Schedules data canbe supplied on a daily, weekly,monthly, dynamic or ad hocbasis. We can incorporateadditional flight informationfrom your own sources, forexample charter flights. Thedata can be customised tomeet your format requirementsor delivered in a number of industry standards including

SSIM, SSM and XML.

Cargo Data

Sourced from OAG’s airlineschedules database, cargodata can be provided forboth dedicated cargoequipment and cargo spaceon passenger aircraft. Cargodata can be supplied on adaily, weekly, monthly, or adhoc basis and content can be

customised by geography,narrow/wide bodied flights,freighter flights or selectedroad feeder services. The datacan be customised anddelivered to meet your ownsystem requirements in bothelectronic or in printed format.

Minimum Connecting Time(MCT) Data

A single, comprehensive,

accurate supply of standardairport MCT information plusthe thousands of exceptionssubmitted by airlines on a dailybasis. MCT data can besupplied on a daily, weekly,monthly, or ad hoc basis. Thedata can be customised anddelivered to meet your ownsystem requirements in bothelectronic or in printed format.

Industry Data

The ability to ‘translate’industry codes is an essentialfunction for airline operations.OAG can supply data feedswhich include airlinedesignators, location/airportidentifiers and daylight savingstime information which providethe ability to code and/or

decode the content of manysystems and applications.Industry data can be suppliedon a daily, weekly, monthly, orad hoc basis. The data canbe customised and deliveredto meet your own systemrequirements in both electronicor in printed format.

OAG’s real time flight statusservice collects and distributesinformation from airlinesrelating to cancellations,delays and terminal, gate andbaggage claim changes. You can choose what data youwish to source by airline or byflight number. The data isdelivered in XML format forin-house systems use or canbe hosted on a web page foruse on your own website or

intranet for access by yourown customer service staff.

Max

Max is an analytical softwaretool containing the schedulesand related flight data of over900 network, regional andlow-cost airlines. It is delivered

in Windows based format,making it easy to use andincludes standard andcustomised reporting functions.It is available in three versions:

Max: 12 month’s futureplanned data; updatedmonthly, bimonthly orquarterly; analysis can besaved, printed or exported;

reports can be produced asgraphs, maps or tables; CDformat.

Max Historical: 12 month’sfuture planned data plus thelast 12 month’s historicaldata; all features of Max plusadditional ‘what-if’ and trendanalysis; CD format.

Max Historical Plus: all features

of Max Historical plus optionto take up to 7 years additionalhistorical data; CD format.

Max Bureau

You specify the question weanswer it for you. The MaxBureau service is provided bya dedicated team offeringindividual customised reports,datasets and analysis. Usingdata from over 900 network,

regional and low-cost airlines,covering 1 year future and upto 10 years historical data,the Max Bureau team providea 24-hour response to anyrequest*. Results are deliveredin a choice of electronic orprinted formats.

*normal working day

ARCS is a simple but highlyeffective means of ensuringmaximum visibility for yourconnections on the screensof major Global DistributionSystems (GDS).

The majority of seats are stillbooked through GDS andover 30% of these includeconnections. ARCS providesan exceptionally cost-effective

marketing tool for the sale of your key connectionopportunities.

Automated RoutingsConnections Service

(ARCS)

Analysis Products& Services

Flight Status

Data Feeds

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Suite of services designedto identify, monitor, advise andfix Codeshare mismatchesbetween partners.

Summary: high level trackingof mismatches, ongoingmonitoring of discrepancylevels.

Analysis: explains all

mismatches establishingcause and corrective actionto be taken.

Alert: immediate e-mailnotification of allchanges/mismatches.

Update: once specificinstructions are agreedbetween partnerships,all identified Codesharediscrepancies can be fixed

using the update facility.

On-line and internet serviceswhich provide customisedreal time routing andshipment planning. Includescomprehensive schedulesand cargo rules information.

The OAG timetable serviceoffers a variety of solutions todeliver your flight informationto existing and potentialpassengers.

All can provide direct andconnecting scheduledinformation for operational andcodeshare flights, customisedcontent, look and feel, achoice of languages and

frequency of update.Print – seasonal, quarterlyor monthly editions designedto your individual requirements;for general or premiumcustomer distribution.

Internet – a range of formatand display options; dailyupdate of flight information;inclusion of flight status

information; customised linksto partner website sites.

PDA & PC Downloadable –downloadable from yourwebsite; available for usewith PC, Palm PDA andPocket PC devices.

PDF – PDF version of printtimetable can be madeavailable for download fromyour website.

Connections

The Connections serviceidentifies all possible flightconnections that could beoperated by your airline. Youcan then choose to promotesome or all of these flightconnections by including them

in your own timetable productsor OAG’s range of travelplanning products, which areused by over half a milliontravellers and travel arrangersworldwide.

Connections are a powerfultool to extend the reachof your airline’s network andenable you to promoteroutes that are of strategicimportance to you.

Display Advertising

The on-line and printadvertising opportunitiesthrough OAG’s travel planningproducts are extremely variedand can reach a globalaudience or targeted regionalor market specific audiences.With the exception of coverand spine advertising, thepromotion and display of yourmessage can be either routeor airport driven allowing youto promote specific flights ordestinations.

On-line – banners and popup windows which includelinks through to your own orpartners’ websites.

CD Rom – banner advertisingor pop up windows.

Print – front and back covers,spine, full and half pagepositions and banneradvertising.

Print:OAG Flight Guides,Worldwide & North Americaneditions: Comprehensiveschedules information used

by professional plannersincluding Travel Managers.

OAG Cargo GuidesWorldwide & North Americaneditions: Comprehensivecargo schedules guidesincorporating dedicatedcargo and cargo carryingpassenger flights.

OAG Executive FlightGuides: Four regional editionsin a paperback style formatused by Travel Arrangers,PA’s and Travellers.

OAGexpress: A growingportfolio of compact regionaltimetables designed for Travellers on the move.

CD Rom:OAG Travel Planner;OAG Flight Planner, Global& North American editions:Itinerary building tools with

on-line access to Flight Statusand OAG club. Used by Travel Planners and complexBusiness Travellers.

OAG CargoDisc Plus: Globaland North American cargoitinerary building tools withon-line access to Flight Statusand OAG club aimed at thefreight forward and logisticscommunity.

On-line:

OAGflights.com: On-lineschedules and connectionswith download and flightstatus functionality used byIndividual Travellers and Travel Planners.

OAG club: Travel supportinformation and serviceswebsite available to all OAGindividual traveller customers.

OAG Publishing Portfolio

Advertising

Timetables

Cargo Solutions

Codeshare

11



Contact Details

For further information about any OAG service

please contact our Regional Sales Offices or our

Customer Support Team.

Customer Support

UK Tel (+44) (0) 1582 695080UK Fax (+44) (0) 1582 845665

USA Tel (+1) (630) 515 5305

Toll Free (+1) 888 589 6340

(USA and Canada only)

USA Fax (+1) (630) 515 3399

E-mail [email protected]

Europe, Africa & Middle East

Mario Hardy – Sales Director

Telephone: +44 (0) 1582 695476Fax: +44 (0) 1582 845654

Email: [email protected]

Phil Jones – Advertising Sales Director

Telephone: +44 (0) 1582 695415

Fax: +44 (0) 1582 845619


North America

Joe Laughlin – VP Americas

Telephone: +1 (630) 515 3203

Fax: +1 (630) 515 2023


Kathy M Marr – Senior Publisher

Telephone: +1 (630) 515 3240Fax: +1 (630) 515 3251


Latin America

Flavia Marples – Sales Director

Telephone: +1 (305) 265 2700

Fax: +1 (305) 265 2701


Asia/Pacific Yeo Eng Huat – Sales Director

Telephone: +65 6395 5889

Fax: +65 6293 6966


© OAG Worldwide Limited 2003. All rights reserved.

Documents

Airline Guide Oct 03