Airefcoservicegroup

services & policies

“The Airefco Service Group is committed to providing industry leading technical guidance to all customers while taking personal accountability for the satisfaction of each customer every time they interact with our organization.”

Airefco Service GroupMission Statement

Paul WeissLead Service Manager

Len WinklerService Manager

Rebecca RobersonService Administrator

Tualatin Branch

Your Airefco Service Team

Dennis JonesService Manager

Gary GoodService Manager

Dave FrederickService Manager

Gregg ArltService Manager

Spokane Branch

Kirkland Branch

Your Airefco Service Team

Our group mission statement states that we are committed to providing industry leading technical guidance while taking personal accountability for customer satisfaction.

The Airefco Service Team offers our customers over 150 years of combined experience in the HVAC field.

Each Service Manager has worked in every area of the field, from Factory Technical Support, Field Service Technician, and HVAC Business Owner, to Distributor Technical Support.

All of our Service Managers are NATE and EPA certified.

We have received awards from NATE and Hardi for excellence in training and testing.

We hold certifications from RSES, National Air Balancing Institute, Ferris State University, ESCO Institute, and Carrier/Bryant University.

The Airefco Service Team has consistently won awards each year for training excellence from Carrier/Bryant.

We offer this knowledge and expertise to our dealers in order to aid them in their customer’s excellent installations and service.

The Airefco Service Team has a long history of providing customers with training and service resolutions.

Call us today and let us show you how our 150 years of experience and services outlined in this booklet can make your service department the “Best” in the industry.

Airefco Service Group

Airefco.com24/7 Technical Support

How to access the website:Go to www.Airefco.com.

Under “Dealer Links”, click on “Customer Service Module”.

Select “New User Registration”, enter your information on the sign-up page, and select your Service Manager.

An e-mail will be sent to you confirming your access to the service/technical website.

You will then have 24/7 access to:

• Service Bulletins• Technical Bulletins• Software Upgrades• Training Materials• Study Guides for NATE/EPA• Troubleshooting Guides• Installation Guides• Current News

NATE Certification

Airefco, Inc. is recognized as NATE’s 2014 Top Western Region Certifier of NATE Technicians.

NATE testing is offered to our FAD Carrier/Bryant Dealers. Current NATE Certification is required for the Carrier/Bryant FAD Program.

EPA - Section 608Certification available

Airefco uses the ESCO Institute Program for testing and certification.

Study guides for both NATE and EPA are available on the Service site @ airefco.com.

Call your local Service Manager for scheduling and pricing of tests.

Airefco Lending Library

Carrier/Bryant Training Programs are available to you through our Lending Library.

These programs are available for self study or to use in a class room setting.

Most programs have a DVD with a PowerPoint presentation.

Training books can be ordered for a nominal fee.

Contact Rebecca Roberson in our Tualatin office for availability of programs and pricing of training booklets.

Airefco Training & Class Schedules

Airefco Service Managers are dedicated to dealer development.

Our goal is to make sure that all of our Carrier/Bryant FAD dealers are properly trained on all of our current equipment and can provide their customers the best installation and service in the industry.

Because of Airefco’s Dealer Development program, we have seen a steady decrease in the amount of warranty claims, as technicians are taught how to properly troubleshoot and diagnose field issues.

This results in speedy resolutions, happy homeowners, and less time spent on warranty issues.

Please contact the Airefco Service Manager assigned to your account to discuss a development program for you.

Are Your Technicians Properly Equipped?

The Airefco Service Group is available to assist your technicians in their very important task of troubleshooting

and properly diagnosing problems encountered in the field. In order for us to better assist you in resolving service issues, reliable data must be taken and recorded to make accurate diagnosis. Proper tools and test equipment are necessary to accomplish this.

The Airefco Service Group can help by working one-on-one with your service technicians to help them better understand electrical, refrigeration and air side fundamentals to ensure that the best techniques are being applied to troubleshoot using electrical, refrigerant and air side test equipment.

Please contact your Airefco Service Manager to set up training dates and times for further assistance with processes such as: Reading Furnace Micro Amps (Flame Rectification); using a manometer to confirm static pressure in air distribution; checking gas manifold pressure to verify proper firing rate; testing make/break point on furnace pressure switches; and using manifold gauge set and thermometer to check Super Heat and Sub Cooling.

We are ready to assist you in purchasing tools to properly equip your technicians. You have Airefco’s guarantee that we will not be undersold on any test equipment. Show us a receipt from any HVAC tool supplier and we will meet or beat their price.

Following is a list of recommended tools that should be on hand for all service calls.

Recommended Tool ListVolt Ohm Meter-Capable of accurately recording the following:

1. Milli-amps mA2. Mico-amps uA3. Ohms4. AC Volts5. DC Volts (low range)6. Capacitance uF

Amperage Meter

Manometer1. Fluid Filled2. Digital3. Magnetic

Static Pressure Probes

Refrigeration Manifold Set

Vacuum Micro Gauge

Thermometer (superheat-subcooling)1. Type K2. Pipe Clamp

Recommended Tool List (Continued)

Refrigerant Leak Detector H10G1. R-410A2. R-22

Combustion Analyzer1. CO2. CO23. O2

Oxygen/Acetylene Torch Kit (assorted tip sizes)

1. Turbo Torch

Electronic Refrigerant Scale

Service Group PolicyReplacement of Defective Units

We are a “Service” group. Therefore, when there is a problem with a unit (failed contactor, motor, circuit board, compressor) it is to be repaired, not replaced.

There are some provisions for the replacement of a defective unit.

Carrier/Bryant 100% Satisfaction Program (available to Carrier/Bryant FAD only)

This program must be presented to the homeowner at time of sale and a signed contract submitted to Carrier/Bryant.

This program is in effect for 12 months from date of installation.

If the homeowner wants to use the program, an Airefco Service Manager must be involved and given ample time to resolve the issue without replacing the unit.

DOA PolicyIf a compressor fails within 30 days of start-up, consideration will be given to replace the unit. Approval must come from an Airefco Service Manager.

Units Returned to AirefcoUnits will not be accepted at any Airefco parts store or warehouse without PRIOR approval from an Airefco Service Manager.

Any unit returned to Airefco with prior approval still holding a refrigerant charge WILL NOT BE RECEIVED.

The refrigerant charge MUST be recovered before returning to Airefco.

If a unit is mistakenly received with a refrigerant charge, the dealer will have the option of recovering the refrigerant or Airefco will have a contractor recover the refrigerant and bill the returning dealer for the recovery.

Service Group Policy

Technical Support Site VisitsOur Carrier/Bryant FAD dealers must provide adequate information (e.g. model and serial number, install date, pressures, temperatures, air flow, etc.) at the time of request of a site visit. We strongly recommend start-up sheets be available for each installation.

During a site visit, dealer service personnel MUST be present. Airefco Service Managers carry no tools and will not perform any service tasks while on site. They will be on site as a consultant only.

The dealer representative present at site will assume responsibility for any work performed.

Site visits will not be considered for non-Carrier/Bryant FAD dealers or for any equipment that has been installed 10 years or longer.

Unit replacements and job site visits will be at the sole discretion of the Airefco Service Manager covering that account.

Service Credit ConcessionsConcessions for replacement parts or labor beyond standard warranty coverage are the sole discretion of Airefco Service Managers.

Dealers must discuss such concessions with the Service Manager assigned to their account.

Dealers must submit a complete SCA (Service Credit Application) to the appropriate Service Manager within 30 days of the approval of a service concession to guarantee that it will be honored.

Service Group PolicyActive Service Bulletins

DSB14-0025 Bristol Compressor/Unit Change Out

Audit form attached to this bulletin must be completed along with homeowners signature confirming they understand the terms of the program.

Prior approval must be received from an Airefco Service Manager to make sure the unit falls within the coverage of the bulletin before work proceeds.

DSB09-23a and 24a Secondary Heat Exchanger ReplacementDSB09-22 Inspection Procedure

This bulletin should be used to properly inspect and diagnose the furnace before replacing secondary heat exchanger or furnace.

The Inspection Certificate attached to DSB09-23a & 24a must be completed and returned along with a completed SCA.

Special NotePlease note that DSB09-23a & 24a do not cover the primary heat exchanger cells.

If the primary cells have not “failed” (holes, cracks or rust that has penetrated the steel and cannot be removed) they are not covered under warranty.

If there is a question concerning the warranty status of the primary cells, you should contact your local Airefco Service Manager to get prior approval to replace the primary cells under warranty.

If approved, primary cells should be claimed on a separate SCA form, as they are not a part of the secondary bulletin program.

Your Airefco Service Team

Paul L. WeissDennis Jones

David FrederickLen WinklerGregg ArltGary Good

Rebecca Roberson