AIRCRAFT UTILIZATION

White Paper: Hexaware Case Studies: FL Technics, easyJet, Jet Time and Petroleum Helicopters International PLUS… News and technology, On-demand Webinar Focus (End-to-End Solutions) and MRO Software Directory

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AIRCRAFT UTILIZATIONPrescriptive analytics identifies maintenance needs

MANAGE CAMO WITH M&E ITFL Technics leverages IT to better meet customer needs

MANAGE TOOLING WITH M&E ITJet Time leverages IT to better manage tooling and work

DRIVING INNOVATIONeasyJet’s program of continual improvement

enterprise MRO software solution designed for every aspect of aircraft maintenance management

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AircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerce and part of the AviationNextGen Ltd group. The entire contents within this publication © Copyright 2016 AviationNextGen Ltd an independent publication and not affiliated with any of the IT vendors or suppliers. Content may not be reproduced without the strict written agreement of the publisher. The views and opinions expressed in this publication are the views of the authors and do not necessarily reflect the views or policies of their companies or of the publisher. The publisher does not guarantee the source, originality, accuracy, completeness or reliability of any statement, information, data, finding, interpretation, advice, opinion, or view presented.

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With something as powerful as IT, often much more can be achieved than what originally motivated the acquisition

Software is expensive but also indispensable to any serious business: so the more that can be leveraged from any solution, the better the business case, the return on investment (ROI) and utilization of the system. Also, good software doesn’t just enable a business to do what it has always done but faster and more of it – although a good solution will do that. The best software is disruptive inasmuch as it can transform the way things are done and even enable processes and understandings that were never envisaged before. That’s a key power of IT; it lets us do more things. But, of course, as always, it’s up to us how we use that power.

In this issue, you’ll find three great case studies from businesses whose acquisition of a modern IT solution has not just made the old tasks work better but, with some

imagination has enhanced the range of things that can be managed. It’s also improved the extent to which management and processes can be properly informed to ensure that they perform even better than before. FL Technics will share with you how they have leveraged their MRO/M&E software to manage a variety of different customer CAMO requirements and to ensure that customers are always able to access current information pertaining to their aircraft. You’ll also read how Jet Time has used the capability of their MRO/M&E solution to improve the overall workplace operation, workforce welfare, tool management and understanding of the business. And Petroleum Helicopters used the opportunity of their new IT to further develop the company’s long established policy of ‘zero leeway’ on safety and quality. In all cases, an investment to improve the running of MRO/M&E has also delivered significant improvements in other aspects of the business.

And, on the subject of getting the best from IT solutions, there’s an article on how easyJet is proactively exploring and exploiting the potential of IT across a range of maintenance processes; plus there’s also a fascinating insight into how improved data analytics can lead to a better understanding of maintenance — not just what has happened before nor even what might happen in the future but, also, what approaches might best ensure the optimum application of maintenance decisions, scheduling and working for greater utilization of equipment.

Three Vendor Job Cards will add to your knowledge of how Boeing, EXSYN and 2MoRO see the world of MRO/M&E IT plus there’s the regular overview of news and information affecting your sector. There are also details about our growing ‘On-Demand Webinar’ library.

Aircraft IT MRO: great ideas about MRO IT from great people who have already tried them.Ed Haskey, Editor

04 LATEST NEWS AND TECHNOLOGY UPDATESLatest News and Technology updatesKeeping up with the latest developments in your professional world can be a challenge. But simply go to Aircraft IT ‘Latest News’ or here in the Aircraft IT MRO e-journal to keep up to date with the latest developments.

14 CASE STUDY INNOVATIONS IN AIRCRAFT MAINTENANCEGareth Thomas, Application Manager, easyJeteasyJet’s latest aircraft maintenance innovations, how these were achieved and efficiency benefits the airline is now seeing as well as future projects to move to paperless and mobile maintenance along with electronic records.

18 CASE STUDY USING AN M&E IT SOLUTION TO MANAGE CAMO OPERATIONSYuliya Kornyeva, Senior Project Manager, FL TechnicsHow a leading European MRO uses their M&E IT solution to manage CAMO requirements from different customers, capturing the right information for each operator; and how the CAMO data is fed back to the airline directly.

22 VENDOR JOB CARDBoeing’s current data analytics-driven maintenance and leasing focusIn our ifrst Q&A piece in this issue, John Maggiore, senior director, Maintenance and Leasing Solutions, Digital Aviation at Boeing, complete

24 CASE STUDY MAKING EVERYTHING WORK BETTERJohn HancockWhen Petroleum Helicopters International invested in an MRO IT solution, they approached the project with the care and attention to detail on which their success is built. The result and success of the change reflect that.

28 ON-DEMAND WEBINAR FOCUS: END TO END MRO / M&E IT SOLUTIONSFinding the right MRO IT solution to match your requirements is so much easier if you search the library of recordings of Aircraft IT Past Webinars by category.

36 VENDOR JOB CARDHow does 2MoRO Solutions ensure that its clients can be competitive? Pierre Dagois reveals the thinking behind the successIn our next Q&A piece, Pierre Dagois, Chief Executive Officer, 2MoRO Solutions Sarl, completes his ‘Vendor Job Card’ for Aircraft IT.

38 WHITE PAPER: THE NEXT BIG SHIFT IN AIRLINE MRO ANALYTICSBaiju Jacob, Director and Global Head of MRO Practice at Hexaware with Manuel Fernandes, digital subject matter expert & Senior Consultant, at MRO Practice, HexawareAs demands on airline equipment grow and as the pressure to achieve high utilization levels increases, MRO M&E operations need better ways to understand maintenance needs. The article charts the journey from descriptive to prescriptive analytics.

43 VENDOR JOB CARDWhat does EXSYN Aviation Solutions bring to MRO IT? Sander de Bree explains how the company’s philosophy informs its work and servicesIn the latest of our Q&A pieces, Sander de Bree, CEO, EXSYN Aviation Solutions, completes his ‘Vendor Job Card’.

44 CASE STUDY CONTROLLING AIRCRAFT TOOLING USING RFID TECHNOLOGYJakob Heegaard, Director IT, Jet TimeJet Time needed to address some safety issues in its MRO hangars and decided to use the opportunity to create improvements for safety, employee convenience and greater efficiency – all based on their current MRO/M&E solution.

48 MRO SOFTWARE DIRECTORYA detailed look at the world’s leading MRO IT systems.

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IN a fast changing world of work, it can be a challenges to keep up with the latest developments in your professional arena while, at the same time, keeping your finger on the pulse of your own area of responsibility. That’s why Aircraft IT brings together the latest news and developments from

world leading aviation software businesses. It ensures the publication is packed with much of the information that readers need to keep up with what is happening in their world and what changes have come about; so that they can assess what will be of value to them and their businesses.

AERDATA APPOINTS MATTHEW BULL AS CEOIN late September 2016, AerData, a Boeing Company and a provider of lease management, records management and engine fleet planning software, announced that Matthew Bull had been named Chief Executive Officer (CEO) of AerData. Matt will be responsible for leading AerData through the next phase of growth, building on the solid foundation achieved by Mark Nieuwendijk and Paul van Tol, founders and former Co-CEO’s of AerData.

Matt joined Boeing in 2005 and has held various roles within the company. He most recently served as 787 Deputy Fleet Chief. In his role within the Fleet Chief Office, Matt engaged with 787 operators in North and South America providing around the clock support for technical issues. He excelled at establishing working together relationships with airline operators to address customer support concerns. Prior to his role in the fleet office Matt led the development, implementation, and deployment of ground software used for the transferring of data to/from the aircraft network.

Matt brings to the company a track record of operational experience, technical breadth, a global business perspective, and a passion for customer support. He has an Electrical Engineering degree from Louisiana State University, a MS from University of Southern California, and an MBA from Seattle University. Matt and his family are in the process of relocating to Amsterdam.

AERDATA SIGNS AGREEMENTS WITH ETIHAD AND ITS PARTNERS FOR STREAMALSO in late September 2016, AerData announced that it had signed an agreement to provide Etihad Airways, the national airline of the United Arab Emirates, and its equity partner airlines, with AerData’s STREAM software. STREAM (Secure Technical Records for Electronic Asset Management) is the industry’s foremost web-based solution used by some of the world’s largest airlines, lessors and MROs to manage aircraft and engine records.

The agreement paves the way for Etihad Airways and its airline partners to operate exclusively with digital aircraft records, enabling each airline and the group as a whole to enhance daily operations and facilitate more efficient aircraft transfers. The airlines included under the contract are Etihad Airways, airberlin, Niki, Belair, Air Serbia, Air Seychelles, Alitalia,

Jet Airways, and Swiss-based Darwin Airline, trading as Etihad Regional.

Jeff Wilkinson, Chief Executive of Etihad Airways Engineering, said, “The selection of AerData’s STREAM solution is part of our group-wide maintenance strategy for the 718 aircraft in the combined fleet. STREAM allows us and all our airline partners to operate a standard records platform, integrated with our MRO system AMOS, bringing group wide operating efficiencies and cost savings.”

Commenting on the announcement, Vincent van der Gulik, Director, Products and Services, AerData, said, “This announcement follows close co-operation between AerData, Etihad Airways and its partners to shape the future of records management, and deliver problem-free, efficient aircraft transfers. STREAM is the perfect platform to deliver group wide benefits to this unique airline partnership.”

AERDATA ANNOUNCES NEW ARRANGEMENT WITH SWISS AVIATIONSOFTWARE TO CREATE COMPREHENSIVE STREAM/AMOS SYSTEMS INTEGRATIONIN early October 2016 AerData announced a new arrangement between the industry leading MRO software solution, AMOS of Swiss AviationSoftware and AerData’s STREAM solution, providing customers with a fully-integrated software platform for a more efficient and complete aircraft electronic records management system. STREAM (Secure Technical Records for Electronic Asset Management) is the industry’s foremost web-based solution used by some of the world’s largest airlines, lessors and MROs to manage aircraft and engine records.

In moving to a paperless future, the capabilities of the

Latest news on MRO IT software and systems

AerData gets a new CEO and new customers, and makes an arrangement with Swiss-AS

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A grounded aircraft costs an airline thousands of $ every day. It is estimated that the cost of an airplane on-ground (AOG) delay that lasts just a couple of hours

to be at least $10,000 and as high as $150,000 to an airline operator.

IFS Applications software supports heavy, complex and component maintenance, repair and overhaul (MRO) for civil aviation, as well as line maintenance or at-platform/asset support.

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WINTER 2016-2017 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 5


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combined AMOS and STREAM offering will allow airlines and MRO providers to manage records fully electronically. The integration includes the ability to recognize AMOS Workpackages, Workorders and Task Cards. STREAM can display single Workorders or each Workpackage with associated Workorders and Task Cards contained within. Utilizing a placeholder in STREAM, will facilitate auto-archiving including the ability to identify missing records.

The integration also includes the ability to transfer electronically signed work orders, including e-signed PDFs. This can be triggered by configurable events such as work order closure. The files are e-Signed within AMOS, but directly stored in STREAM. All joint customers can benefit from this integration with the added benefits of a straightforward setup requiring minimal migration effort.

Ronald Schaeuffele, CEO of Swiss AviationSoftware, commented, “We are very glad to provide our customers with a native integration with STREAM. AMOS for airworthiness management and STREAM for documentation management are now able to go hand-in-hand for a seamless and paperless integration of records management.”

Also commenting on the announcement, Vincent van der Gulik, Director, Products and Services, AerData said, “We are delighted to announce a new integration service for our AMOS customers. This seamless integration will give airlines and MROs a competitive edge by dramatically improving their entire aircraft records, maintenance, engineering, quality and logistics requirements.”

GENERAL ELECTRIC FLIGHT TEST OPERATIONS CHOOSES RAASRIGHT at the end of September 2016, General Electric Flight Test Operations (GEFTO) announced that it had selected RAAS by AIS for management of maintenance records and regulatory compliance for its highly specialized fleet of B747 engine test bed aircraft.

AIS Director of Operations and CEO, Eric Hansen, commented, “We are very proud to have been selected in this process. General Electric maintains very high standards of engineering professionalism and quality, and working to such high standards is specifically what AIS has been created to do.”

EASTERN SKYJETS CHOOSES RAASAS October 2016 opened, Eastern Sky Jets announced that it has selected RAAS from Aviation InterTec Services (AIS) for implementation of paperless maintenance management processes, from the production floor to the cockpit, for its fleet of A330-243 aircraft.

Eastern SkyJets has identified that paperless procedures and process automation are fundamental to achieving low operating cost and meanwhile establish a foundation for business system processes capable of accommodating growth. Aviation InterTec Services’ RAAS is a leader in the field of paperless aviation maintenance processes and AIS are also expert in developing complex inter-enterprise systems integration solutions for the purposes of business process automation.

Dr. Pirouz Hamidian-Rad, Eastern SkyJets Chief Executive Officer, commented, “In our search for best-of-breed aviation maintenance software solutions we found that AIS and RAAS stood out for their track-record in approved paperless maintenance operations as well as their capacity to develop inter-systems integrations to help automate what would otherwise be manual work-flows. We look forward to working with AIS to achieve the process automation objectives we have set”.

AIS Director of Operations and CEO, Eric Hansen, added, “Eastern SkyJets requirements mesh very neatly with AIS and RAAS core competencies. We are very happy to have been successful to demonstrate exactly how we will work with Eastern SkyJets to achieve their automation and integration goals.”

Aviation InteTec Services (AIS) — RAAS continues to advanceFLAIR AIR SIGNS FOR RAAS

FLAIR Airlines confirmed in late September 2016 that it has selected AIS’s RAAS aircraft maintenance solution for management of their B737-400 fleet. Key functional elements include technical records, quality assurance, reliability monitoring, material management, procurement, expense tracking and general regulatory reporting.

After an extensive review of the industry’s top solutions, Flair Airlines chose RAAS on the basis that RAAS meets the operator’s functional criteria, is cost competitive, and AIS’ implementation plan enables a low-impact solution roll-out critical to Flair Airlines ability to seamlessly transition while scheduled passenger operations are ongoing.

AIS Director of Operations and CEO, Eric Hansen, comments; “Flair Airlines is in a strong growth phase and we are excited to be a part of their plan. AIS and RAAS will provide the business software foundations to allow Flair Airlines to increase the rate of process work flows and transactions, and meanwhile remove procedural bottlenecks. We look forward to working with Flair Airlines to achieve their goals.”

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REPORTING APPLICATIONSRIGHT at the end of September 2016, Gogo, the global leader in providing broadband connectivity solutions and wireless in-flight entertainment to the aviation industry, announced that it is partnering with Ultramain Systems, a developer of airline operational software, to connect its industry leading aircraft maintenance applications.

This partnership between Gogo and Ultramain Systems highlights the value of the connected aircraft. The robust connectivity services provided by Gogo will enable Ultramain’s advanced applications to be connected in real-time, which will give airline personnel the ability to assess aircraft maintenance issues as soon as they are detected. “Aircraft maintenance reporting functions are traditionally accomplished using paper log books and analyzed by ground crews between take-offs and

landings,” said Andrew Kemmetmueller, Gogo’s vice president of product for connected aircraft services. “Ultramain’s applications modernize this manual process into a digital one by building these applications into pilots’ Electronic Flight Bags, maintenance technicians’ mobile devices and airlines’ back-office systems.”

Ultramain Systems has developed many notable aircraft maintenance applications. Applications that can now be connected using Gogo broadband

connectivity include: efbTechLogs, which allow flight crews to transmit accurate data about problems on the aircraft; eReporting, an integrated flight crew reporting software that replaces paper Air Safety Reports; and eCabin, which provides passenger information such as special needs for passengers. “Ultimately, this partnership can help improve airline efficiencies and reduce maintenance related delays and cancellations, creating a better passenger experience,” added Kemmetmueller.



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PIONAIR AUSTRALIA CHOOSES OASES TO SUPPORT ITS NEW AIRLINE OPERATIONSRIGHT at the start of September 2016, Commsoft was delighted to announce that its industry-leading MRO IT system, OASES, has been chosen by Pionair, the Australian air charter and air freight specialists, to support the three BAe 146-200 regional airliners it will be using for its new airline freight operations.

Pionair will be Commsoft’s second active customer in Australia and this new contract represents the eighth deal won for OASES in 2016.

A ‘best-of-breed’ system, OASES offers a highly impressive level of technical sophistication whilst being intuitively user-friendly. To allow for scalability, the system is structured in a modular format and, for its new operations, Pionair has selected the Core, Airworthiness, Planning and Materials modules. Warranty and Line

Maintenance modules may be added at a later stage. The system will be hosted on Commsoft’s OASES Private Cloud service.

Nick Godwin, Commsoft Managing Director, commented: “This contract win is excellent news for us and confirms yet again – for the eighth time this year – the technological, operational and commercial benefits that OASES can deliver. It also confirms that the OASES community is a truly global one and we’re looking forward to working with Pionair to ensure a speedy and

successful implementation.”Pionair, with over 20 years’ experience,

is one of Australia’s leading air charter operators specialising in F.I.F.O., Air Cargo (dangerous and non-dangerous goods), Ad Hoc Air Charter and ACMI services. The company’s Head Office is in Sydney but it also has a full time presence in Cairns, Adelaide, Melbourne, Sunshine Coast and Port Moresby. Pionair’s new airline operations with OASES, which will be headquartered in Bankstown, NSW, are scheduled to start in September.

Commsoft OASES grows in Australia Gogo Partners with Ultramain Systems to Connect Aircraft Maintenance

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WINTER 2016-2017 | AIRCRAFT IT MRO | TECHNOLOGY & NEWS | 7


KA-BAND TECHNOLOGY FITTED AS STANDARD – STRAIGHTFORWARD INTEGRATION IN THE AIRCRAFT STRUCTURE BY LUFTHANSA TECHNIKIN late September 2016, Lufthansa Technik AG started installing the latest Ka-band satellite technology as standard equipment for the Lufthansa Group’s entire Airbus A320 aircraft family. A total of around 300 aircraft will be fitted with the necessary antennae and routers in parallel on up to ten production lines by spring 2018 at various Lufthansa Technik locations.

The engineers at Lufthansa Technik have optimized the system installation procedure and minimized the required intervention in into the aircraft structure. This allows the fastest possible integration even in large fleets – generally in four days per layover. Subsequent modifications and even complete dismantling of the installation to cater for any future as yet unknown technology developments are feasible without costly replacement of large structural elements.

Lufthansa Technik currently holds Supplemental Type Certificates (STC) for the Airbus A320 family and the Airbus A340 for installing the system. It is planned to include the Boeing 737 family and the Airbus A330 in the short term in order to provide full support for customers in particular in the Asian market for equipping their fleets with broadband communication technology.

“The procedure we have developed combined with Lufthansa Technik’s wealth of experience in the project management of extensive modification programs ensures that we can equip even large fleets with this technology in the shortest possible time,” says Lukas Bucher, Head of Connectivity at Lufthansa Technik. “We also want

to make sure from the very outset that any technological advances that we may not yet be aware of or any changes in customer requirements can be retrofitted or converted with minimum overhead,” stresses Heike Handke, Product Manager Strategy and Business Development in the Aircraft Modification business unit of Lufthansa Technik.

Together with the partners Inmarsat and Lufthansa Systems, the Ka-band satellite technology will allow seamless, reliable coverage on short and medium-haul flights with Inmarsat’s Global Xpress (GX) network. Passengers can use their own mobile devices to access the Internet via WLAN. In addition to simple e-mail services, more demanding applications and even streaming will therefore also be possible. Moreover, at a later point in time passengers will be able to transfer data using their mobile phones based on their own mobile phone contract, assuming this feature is approved by the respective airline

AFTER Iberia’s acquisition of the MRO Software System AMOS, EXSYN was delighted to announce officially that Iberia has chosen to make use of EXSYN’s advanced platform of solutions. Iberia has contracted EXSYN and its data migration solution TITAN. EXSYN is tasked to migrate all airworthiness and maintenance data from Iberia’s legacy system, SAP, to their newly acquired AMOS system, by means of its data migration solution TITAN. For EXSYN, work already commenced in late 2015 by preparing all maintenance and airworthiness data of Iberia’s A320, A330 and A340 fleet ready for migration. Now, all airworthiness and maintenace data can be migrated into Iberia’s AMOS system, starting with Iberia’s A330 fleet. In addition, through EXSYN, Iberia has access to a dedicated team of specialists to support Iberia with tasks such as a server audit in order to ensure that all hardware is optimally configured to maintain availability and performance of Iberia’s new MRO solution to the Airline’s Organization.

Iberia has chosen EXSYN and its data migration tool TITAN

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AVIANCA HOLDINGS FULLY TAKING ADVANTAGE OF AMOS MULTI-ENTITY FUNCTIONSSERIES OF SUCCESSFUL GO-LIVESSWISS-AS, in cooperation with Lufthansa Systems Americas, was pleased in late August 2016 to announce a recent series of go-lives of the Avianca Holdings Airlines. This significant implementation of AMOS across the whole group started in 2013 and AMOS is now used by seven subsidiaries of Avianca Holdings in Central and South America. Only Avianca Ecuador remains to cut over and will do so soon to complete the whole group.

PROFITING FROM AMOS MULTI-ENTITY FUNCTIONSTHE AMOS multi-entity functions have been designed for airline groups/holdings which intend to share one AMOS productive environment while still keeping the financial data of each entity of the group separate. Thanks to the AMOS multi-entity functions the individual subsidiaries of Avianca Holdings are able to track their own financial data, in one common AMOS environment and are thereby compliant with EASA, FAA and local rules. Also, the AMOS multi-entity functions allows simplified intercompany transactions between the different Avianca entities, such as the selling, loaning or exchange of parts.

The maintenance and multi-entity functions of AMOS including the multi-operator maintenance program allow this large airline group to harmonize processes, to have full transparency of data regarding all members of the group and to centrally manage all engineering and maintenance activities of each group member.

“Avianca aims for operational excellence as a differentiating element of its competitive strategy by optimizing processes and using the best technology available. AMOS is a tool that has streamlined the use of resources and time in the maintenance execution of the entire fleet of Avianca Holding.” stated Miguel Montoya, Technical VP at Avianca Holdings.

BELAVIA — BELARUSIAN AIRLINES TAKES OFF WITH AMOSBELARUS FLAG CARRIER SELECTS AMOSBELAVIA — Belarusian Airlines (Belavia) started its official tender process to evaluate possible MRO software systems for managing its operator requirements almost two years ago. After a conscientious analysis of different software products by Belavia, the advanced technology and sophisticated business functions of AMOS succeeded in convincing the airline of the Swiss-AS system’s superior qualities. “The Russian market is a well-known market for Swiss-AS where AMOS has been sold numerous times and successfully implemented

over the past few years. We are very enthusiastic to welcome Belavia into the large and continuously growing AMOS community.” reported Ronald Schaeuffele, CEO of Swiss-AS at the mid-September 2016 announcement.

AN AMOS ‘AS IS’ IMPLEMENTATIONTHE aim is to implement the fully-integrated AMOS solution ‘as is’ with only some minor customisations. Belavia will trust in

the experience Swiss-AS has gained from over 130 successful implementations and will adjust their business processes to what has proven to be best industry practice. The implementation project started in September 2016 with a series of workshops and training sessions. The strong commitment of the project team and key users will be required to keep the Go-Live target date for July 2017. Thereafter, Belavia will fully manage a fleet of four CRJ, four Embraer and 16 Boeing 737 in AMOS.

Swiss-AS and AMOS making progress in the Americas and in Europe

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SOUTHERN VIETNAM HELICOPTER COMPANY (VNHS) GOES LIVE ON RAMCO AVIATION SUITEIMPLEMENTATION OF RAMCO AVIATION SERIES 5, HELPS VNHS GET SEAMLESS INTEGRATION, VISIBILITY AND CONTROL ACROSS M&E OPERATIONSRAMCO Systems, the global Aviation software provider on Cloud and Mobile, announced at the end of August 2016 the successful go-live of Ramco Aviation Suite at state-owned Vietnamese helicopter operator, Southern Vietnam Helicopter Company (VNHS). This implementation marks Ramco Aviation 5.7’s first live customer in Vietnam.

The implementation of a unified platform has enabled VNHS to integrate operations including Maintenance, Repair and Overhaul (MRO), Supply Chain Management and Maintenance & Engineering (M&E). The Ramco offering covers modules for Maintenance, Material Management, coupled with Finance and Human Resource Management.

Commenting on the Go-Live, Pham Quang Hieu, Technical Director, Southern Vietnam Helicopter Company (VNHS), said, “We are excited to go live on a future-ready digital platform powered by Ramco. This is a remarkable milestone in our growth journey. Moving from some old software program with limited functions to an integrated system has given us the much needed visibility and standardization in processes across operations. The new system has given us the power to track complete component lifecycle, bring in optimization and automate redundant processes thereby increasing overall productivity. We are glad to have partnered with Ramco in our journey to embrace digitalization.”

Virender Aggarwal, CEO, Ramco Systems, said, “The Aviation software market is witnessing massive transformation. At Ramco, the thrust is on bringing business-ready innovations that can enhance user experience while improving productivity. This includes launch of BOTS, Anywhere Apps and optimization capabilities such as flyMORE among others. Our association with VNHS marks the coming together of two like-minded organizations which believe in leveraging the true power of technology. We look forward to playing a pivotal role in supporting Aviation companies in their digital journey.”

Designed to be accessible on cloud and mobile, Ramco Aviation Software continues to add technological innovations with wearable devices offering hands-free computing and with ‘Anywhere Apps’, redefining the power of Mobility, amongst

others that help to significantly reduce transaction time both during AOG conditions and critical aircraft turnarounds. Ramco is changing the paradigm of enterprise software with ZERO UI powered by cool new features such as Mail It — a feature which enables users to transact with the application by just sending an email; HUB It — a one screen ‘does it all’ concept built to address all activities of a user; Thumb It – mobility redefined and Prompt It — a cognitive capability which will let the system auto prompt you with options for your decision. With 75+ Aviation leaders onboard, Ramco is the solution of choice for several large airlines and top heli-operators, and multiple MROs around the world.

CANADA’S LEADING AEROSPACE & DEFENCE IN-SERVICE SUPPORT INTEGRATOR, L-3 MAS, SELECTS RAMCO AVIATION SUITE

IN early September 2016, Ramco Systems announced that it had won an order from L-3 MAS for the Ramco Aviation Suite to support the Canadian CC-150 Polaris fleet. L-3 MAS, Canada’s leading aircraft support service provider, will implement Ramco Aviation Suite V5.7 to manage the Maintenance, Repair and Overhaul (MRO) operations of the Royal Canadian Air Force fleet of CC-150 Polaris aircraft.

Ramco’s scalable and mobile-enabled MRO software built for the aviation industry will replace the incumbent legacy maintenance system in use for the CC-150 Polaris fleet with a full suite of aviation software covering Engineering & Programs, Materials Management, Maintenance, Compliance & Quality, Flight Operations, and MRO Sales, coupled with Offline Maintenance. The suite is expected to streamline L-3 MAS’ user processes and data infrastructure.

Ramco’s flexible, modular, and scalable architecture provides the horizontal and vertical scalability that L-3 MAS was looking for, including the need for offline maintenance capability.

Virender Aggarwal, CEO, Ramco Systems, said, “From mobility to BOTS, technology is changing at a rapid pace. At Ramco, the thrust is on blending these new-age technologies with business needs and offering solutions that result in improving productivity, operational efficiency and the customer experience. We are pleased to support L-3 MAS in addressing the highly specialized challenges of the CC-150 Polaris Fleet management. This win will further cement our strength in addressing the needs of the mission-critical defence segment.”

Ramco Systems gains new customers

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10 | CONFERENCE | AIRCRAFT IT MRO | WINTER 2016-2017

SEABURY GROUP RECOGNIZED FOR EXCELLENCE IN GUIDING AVIATION CLIENTS THROUGH CHALLENGING SITUATIONS.INDUSTRY RECOGNITIONS UNDERSCORE COMPANY’S STEADFAST LEADERSHIP IN DELIVERING THOUGHTFUL, TAILORED SOLUTIONS TO ENSURE AIRLINES’ LONG-TERM SUCCESSSEABURY Group a leading global advisory and professional services firm, announced at the start of August 2016 that it has received prestigious awards from CIO Outlook, CFI and Wealth & Finance International, lauding the Seabury team’s excellence in delivering diversified and responsive business solutions to clients in the Aviation, Aerospace & Defense, Transportation, and related industries. Today, with more than 20 years of experience, Seabury has partnered with 300 clients in more than 50 countries, extending its services and solutions to nearly 1,300 engagements globally.

“The Seabury team and I are once again thrilled to receive recognition from our media partners for being a medium for our colleagues in aviation to help them achieve enhanced market position and shape their companies’ futures within the industry,” said Seabury Group Chief Executive Officer and Chairman John E. Luth. “Over the past two decades, Seabury has advised on over $100 billion of equity transactions and debt financing, while helping airlines worldwide solve complex challenges requiring consulting, investment banking, restructuring, and information technology solutions.”

CIO Outlook named Seabury one of the “25 Most Promising Aviation & Aerospace Solutions Providers in 2016,” praising the company’s unparalleled efficiency and innovation in providing an array of information technology solutions and products that leave an indelible mark in the market.

The Capital Finance International (CFI) commended Seabury for unrelenting dedication to operational excellence and top performance, while investing heavily in technology and offering a number of proprietary aviation management smart software solutions. This is the second year in a row that Seabury has been honored with CFI’s ‘Best Aviation M&A Advisory Team Global 2016’ award.

Wealth & Finance International awarded Seabury the ‘Best Aviation-Focused Investment Banking Firm & Best for Structured Alternative Investment Strategies’ recognition, applauding the Seabury team for their leadership and efforts in helping shape this unique and dynamic industry.

In addition to these industry awards, Global Finance Magazine has also named the Seabury Trade Finance Exchange team (STFX) along with its technology partner GTNexus, as one of “The Innovators for 2016 — Trade Finance.” STFX provides liquidity to the financial supply chain by bringing easy to access financing to the supply chain participants.

Luth concluded: “Seabury’s continued industry recognition stems from the hard work and effort of the entire Seabury team, whose professionals are located on five continents and in more than 15 countries. At Seabury, we feel privileged to partner with our colleagues at airlines and we are dedicated to guiding them through challenging situations in one of the toughest industries in the world.”

SEABURY SOLUTIONS ADDS AMASZONAS LÍNEAS AÉREAS GROUP TO ITS GROWING ALKYM CUSTOMER BASEIN mid- August 2016, Seabury Solutions announced that it has welcomed Amaszonas Líneas Aéreas Bolivia, Paraguay and Uruguay to its growing global customer base. The three-airline group recently went through the ‘GO LIVE’ phase of

the industry-leading Alkym® Aircraft Management and Control System (‘Alkym’), an integrated modular solution designed to optimize aircraft technical operations.

Amaszonas Líneas Aéreas Group President Sergio Urioste remarked: “The requirement to create order and organize the management and control of the group inventory combined with the maintenance planning and control drove the initial needs for a new MRO IT solution.” Based on that premise, the group started an assessment process of the different software solution alternatives. “It was very important for the group to arrange and integrate the different areas of Maintenance Organizations of the group’s companies,” added Urioste. “With that purpose in mind, we started a study to evaluate the solutions. This process concluded that Alkym was the best option because of the application functionalities and the experience of the company.”

Seabury Group advances in recognition and market penetration


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WINTER 2016-2017 | AIRCRAFT IT MRO | CONFERENCE | 11


Increase Quality of Service by standardizing processes and ensuring compliance across all technicians and locations.

Reduce Maintenance Time by enabling technicians to consistently complete faster and more accurate documentation.

Process Improvement through the use of best-in-class processes and visibility into real-time site operations and trends.

Greater Technician Satisfactionby providing an intuitive solution that simplifies documentation, motivating technicians to be more productive.

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Transform your inspection and maintenance operations with the power of Vocollect Voice

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The project, completed during the months of June and July, was delivered by the Seabury Solutions project team on time and within budget. “Since the implementation until now, we have received assistance and the necessary support to implement Alkym with a high level of professionalism and dedication,” further commented Urioste.

“We are pleased to have Amaszonas Lineas Aereas Group among our customers. We know the thorough work and analysis they made to assess the diverse options existing in the market and we are proud to know they chose our solution Alkym,” said Seabury Solutions Vice President Sales LATAM Eng. Manuel Roché.

This announcement brings the Alkym customer base to more than 80 aviation clients around the globe. “It is yet another example showcasing how Alkym continually proves to be the ‘go-to’ option in the Caribbean, Central and South America,” concluded Roché.

DOMINICAN WINGS TAKES AIRCRAFT UNDER CONTROL WITH ALKYMSEABURY SOLUTIONS PROVEN SYSTEM EXTENDED INTO ANOTHER CARIBBEAN CARRIERALSO in August, 2016, Seabury Solutions announced more growth in its user base in the Caribbean region. Dominican Wings, whose parent company Avion Express is a long standing user of Alkym, now have their own aircraft under control in the system.

“We look towards our customer base all the time to see how

we can assist them in growth mode.“ said Seabury Solutions Senior Vice President, John Barry. “When Dominican Wings was established we had a proven track record with the parent company combined with other successful operators both in the Dominican Republic and surrounding Caribbean Region. It made sense for them to make sure their aircraft were managed by a proven solution like Alkym.”

As one of the leading providers of IT solutions to the aviation industry Seabury Solutions is well positioned to serve clients of all sizes. The track record of successfully implementing software across the global market ensures new and existing clients can depend on successful outcomes. The Maintenance Director at Dominican Wings, Mr Rafael Abreu, welcomed the news with, “Our services began Operation in 2015 and we aim to set the standard for safety and operational readiness in the demanding charter services we provide. Having our aircraft managed by Alkym ensures we can control the airworthiness to the highest standards”

Alkym, the core MRO product of Seabury Solutions, has over 18 different modules and tools that each individual organization can select from.

IN mid-October 2016, EXSYN was delighted to announce that, after recent cooperation and the successful completion of the discovery and design phase in preparation of AMOS implementation, EXSYN has secured a contract for its TITAN, MaxQ and Integrator solutions with Flybe, Europe’s largest regional airline.

EXSYN delivers its data migration

solution TITAN on a Software-As-A-Service basis and will support the data migration from Flybe’s legacy systems to its newly to be implemented MRO software system, AMOS. Next to EXSYN’s solutions, Flybe will also have access to EXSYN’s team of dedicated aviation professionals who will take on different roles within the implementation project organisation at Flybe.

“We have been delighted with the services deployed by EXSYN in the discovery and design phase of the project and we now look forward to a successful implementation phase.” said Keith Earnden, Director of Engineering and Maintenance, Flybe. “The extension of our cooperation with Flybe is an indicator for the strength of our solution platform and expertise in the field of aviation data and digital technology”, stated Sander de Bree, CEO, EXSYN.

This project will also see EXSYN’s partner, Cervino Consulting, getting involved by means of providing Project Management support. “Cervino Consulting is looking forward to contribute to the successful implementation of Flybe’s AMOS project together with our partner EXSYN.” said Fredrik Ekstrand — CEO of Cervino. “I am confident that our expertise and deep knowledge within the industry will contribute to the overall delivery of the project.”

EXSYN secures substantial contract with Flybe

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Vendors in the NewsAERDATAAerData, a Boeing company and part of the Boeing Edge, provides lease management software, CMS, engine fleet planning software, records scanning software, fleet and valuations data and technical and back office services for operators, lessors and MROs.

AISAviation InterTec Services provides aircraft maintenance management software solutions and work flow consulting services for aviation maintenance organizations. The target market is mid-size fleet operators, especially those with regional and narrow body aircraft.

COMMSOFT AND OASES Communications Software OASES is utilized in around 50 airlines and maintenance organisations. The system includes services ranging from implementation support, user training and system tailoring as well as day-to-day help desk, maintenance support and

EXSYNEXSYN is an Amsterdam based IT Solutions Company for the aviation industry whose solution platform focuses on data processing, data analytics, data storage and related consulting services.

GOGOGogo is a global aero-communications service provider that offers in-flight Internet, entertainment, text messaging, voice, connected aircraft services and other communications-related services to the commercial and business aviation markets.

LUFTHANSA TECHNIKLufthansa Technik AG provides maintenance, repair and overhaul services for aircraft, engines and components. The Lufthansa Technik Group consists of 32 companies with more than 25,500 employees. It is a subsidiary of the Lufthansa Group

MXI TECHNOLOGIESMxi Technologies provides software, support, and services for aviation maintenance to commercial airlines, MROs, OEM aftermarket service providers, and defense operators.

RAMCORamco Systems provides enterprise solutions built on the firm’s proprietary platform—Ramco VirtualWorks®. All products are cloud architected by design and address the entire business cycle from transaction to analytics.

SEABURY MRO SOLUTIONSSeabury MRO Solutions is a global aviation software development and consultancy company. Now part of the Seabury Group it began operation in 2003 as Volartec. Alkym Management and Control System for Aircraft Maintenance is the core product.

SWISS AVIATIONSOFTWARE AND AMOSSwiss-AS boasts more almost 120 customers worldwide. AMOS is a comprehensive, fully-integrated software package that manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers.

Airlines, Operators, OEMs and MROs in the NewsAMASZONAS LÍNEAS AÉREAS BOLIVIA, PARAGUAY AND URUGUAYAmaszonas, is based in Bolivia and operates scheduled and chartered short-haul passenger flights throughout the northern and north eastern regions of the country as well as to neighboring Peru, with subsidiaries in Paraguay and Uruguay.

AVIANCA HOLDINGS AIRLINESAvianca Holdings is a Latin American airline holding company formed in February 2010 by the merger of two airlines, Avianca from Colombia and TACA Airlinesfrom El Salvador.

BELAVIA Belavia Belarusian Airlines, is the flag carrier and national airline of Belarus with routes between European cities and the Commonwealth of Independent States, as well as Middle East destinations

DOMINICAN WINGSDominican Wings is a start-up airline based in Santo Domingo, Dominican Republic, a subsidiary of Lithuanian wet-lease specialist, Avion Express in Vilnius.

EASTERN SKY JETS Eastern SkyJets is a charter airline with full infrastructure based at Dubai International Airport and Ras Al Khaima airport.

ETIHAD AIRWAYSEtihad Airways is the third largest airline in the Middle East and it is the second largest airline in the UAE. Its main base is Abu Dhabi International Airport.

FLAIR AIRLINESFlair Airlines is a charter airline based in Kelowna, British Columbia, Canada. It operates passenger and cargo services in Canada, the United States, the Caribbean region, and to destinations worldwide.

GENERAL ELECTRIC FLIGHT TEST OPERATIONS (GEFTO)General Electric Aircraft Engines Flight Test Operations (FTO), has been the GE Aircraft Engines commercial flight test center for over 30 years. During this period GE has utilized several different aircraft as flying test beds for the primary purpose of propulsion development.

IBERIAIberia is Spain’s flagship airline and the leading carrier between Europe and Latin America. It joined oneworld® in 1999. From its Madrid hub, it flies to some 110 destinations in 40 countries across Europe, Africa, the Middle East and the Americas.

L-3 MASL-3 MAS is among Canada’s leading providers of aircraft support services to government departments and agencies as well as to commercial customers, having built a unique expertise, with more than 25 years in the aerospace and defense industries.

PIONAIRPionair, with over 20 years’ experience, is one of Australia’s leading air charter operators specialising in F.I.F.O., Air Cargo (dangerous and non-dangerous goods), Ad Hoc Air Charter and ACMI services.

SOUTHERN VIETNAM HELICOPTER COMPANY (VNHS)Southern Vietnam Helicopter Company is a state-owned company, enjoying over 31 years of helicopter operations experience in Vietnam. VNH South is one of leading helicopter service providers in South East Asia.

INDUSTRY VETERAN TO LEAD AVIATION MRO MARKET LEADER THROUGH NEXT PHASE OF GROWTHIN mid-September 2016, Mxi® Technologies, a leader in aviation maintenance software, announced that Jon Slangerup has been named Mxi’s new Chairman and Chief Executive Officer. In this role, Mr. Slangerup will be responsible for working with the Leadership team to further strengthen Mxi Technologies’ market position and drive corporate growth.

A senior-level executive with experience spanning the fields of aviation, technology and logistics, Mr. Slangerup joins Mxi Technologies from the Port of Long Beach — one of the world’s premier seaports connecting trade between the United States and Asia – where he is currently transitioning as its Chief Executive Officer to take on his new role at Mxi. Previously, Mr. Slangerup spent 20 years at FedEx, where he advanced to become President of FedEx Canada, and helped build the Canadian business into a billion-dollar enterprise.

“I am excited to be joining Mxi Technologies, a company with a strong track record of operational excellence and market leadership,” Mr. Slangerup said in a statement. “With such great prospects and opportunities ahead of us, supported by an experienced senior leadership team, I look forward to

working with the team to deliver exceptional value, innovative solutions, and a long-term product vision to our customers and community stakeholders.”

Mr. Slangerup began his career in military and commercial aviation, and over the next twenty years, went on to serve as a president, CEO and/or director of both public and private companies, successfully building businesses ranging from small technology start-ups to global brands. In addition to the Mxi Board, he currently serves on the Board of Trustees for his alma mater, Embry-Riddle Aeronautical University.

He succeeds Bill Cavitt, who served as Mxi President & CEO since 2014. During his tenure, Mr. Cavitt was instrumental in strengthening Mxi’s position as one of the world’s leading global aviation maintenance management software companies. The Company delivered strong results in 2015, and is poised to exceed its profitability and revenue targets for 2016.

“With today’s announcement, we are confident that Jon Slangerup’s proven executive experience will position Mxi favorably for continuous growth and success well into the future,” says James Johnston, Partner at NexPhase Capital. “The board welcomes Jon to the Leadership team, and is grateful for Bill’s contributions as CEO and President.”

Mxi Technologies Announces Jon Slangerup as Chairman and Chief Executive Officer

For Further information: [email protected] +44 1403 230 888http://www.aircraft-commerce.com/conferences/FLOPS2016/default.asp

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14 | CASE STUDY: EASYJET | AIRCRAFT IT MRO | WINTER 2016-2017

Innovations in Aircraft Maintenance at easyJetGareth Thomas, Application Manager at easyJet shares the airline’s approach to innovative IT and technology solutions

BEFORE WE LOOK at innovation in aircraft maintenance, it will be useful to set the scene with a brief introduction about the airline. easyJet is a European airline with over 250 aircraft and we carry over

70 million passengers a year on more than 800 routes. Aircraft are a key part of any airline. In 2003 we took delivery of easyJet’s

first A319 aircraft with CFM 56 engines and moved to increase capacity in 2009 with the A320. By 2013, easyJet wanted better fuel efficiency so opted for A320s with Sharklets and began a retro-fit program to install them on some of the existing fleet. The recent delivery of two 186 seat configuration A320s has further increased capacity and, in 2017, the airline will take delivery of its first A320 NEO with Leap 1-A engines.

The task in engineering and maintenance is to find the most innovative way to keep the ever-growing fleet maintained whilst sustaining the same levels of overheads and headcount per aircraft. Our choice of NEO aircraft will include the Leap 1-A engines that will generate large quantities of live data; however, we do have to find the best way to collate that data and use it to our advantage.

IT SYSTEMS CURRENTLY IN USEeasyJet relies on some key IT systems to underpin the engineering and maintenance operation.

E&M IT systems

Figure 1

At the heart of the system is AMOS (figure 1). Everything we do transitions or transacts with AMOS. We use Stream as our technical records storage system for records verification processes which has helped easyJet to move from paper records verification to digital record verification with a daily task to compare all completed paper records, work packages and tech logs with the digital form stored within AMOS. A direct link to AJ Walter, the logistics provider and their quantum system, allows full integration of logistics processes. BladeFix is another useful system and, from Airbus Software, easyJet has AirmanWeb for tracking defects and AirNav for maintenance manuals; they are both utilized within AMOS with quick shortcut links to work orders and task cards. EFPAC is our engine management and optimized planning tool plus AIMS for the fleet schedules and efficient maintenance planning within AMOS. In addition we use CrossConsense which also hosts easyJet’s AMOS service and provides business intelligence services.

INNOVATIONS ALREADY IN PLACEInnovation is an endless quest and innovation is doing new things. Aviation should be in the forefront of innovation; we’re part of a dynamic industry so finding ways to work smarter will help minimize the impact

when we hit highs or lows. We’re always looking for improvements in the ways we do things and, if an innovative idea can save time and money why not improve a process even where you don’t actually think you currently have a problem?

We’ve already delivered a lot of innovations at easyJet over the last few years; here are a few products and systems that are currently active in the way we work. In February 2010 we insourced our Technical Services Department and went live with version 9.10 of AMOS which was a huge step change for easyJet. We couldn’t use the whole system at once so when problems occurred we began to ‘lean-out’ our processes and integrate them more with AMOS.

A LEANER MODIFICATION APPROVAL PROCESSThe first step was to move the manual modification approval process (MAP). At the time, for management to approve modifications, the airline had a paper process which relied on engineering staff to print a piece of paper and walk it round every single Head within engineering to get their signature: it could take up to 180 days. The piece of paper then had to be taken to a modification approval meeting where everybody would again sit round to give their final approval. We looked at what AMOS had available and found a Cost Benefit Analysis tool which would allow us to email approval requests out to management. Now, thanks to this application and scrapping that costly meeting, we have reduced our MAP approval time to 18 days.

BETTER RELIABILITY INVESTIGATIONSWe next looked at our reliability investigations: we used to do all correspondence by email chains. Fleet engineers had to send emails to both the reliability engineer and management separately on what was going on when, say, a pump failed. It was time consuming and it was complicated. Again, we looked to AMOS where there is a reliability investigation application called Technical Case Manager. Now, we manage all of our reliability investigations directly in AMOS for everyone to see and share the progress. We don’t have to prompt management plus they and the reliability engineers can all have the latest information on demand.

IMPROVED SHIFT MANAGEMENTThere was also a problem tracking shift staff with easyJet’s HR systems and HR approached Engineering to see whether we might have something they could use. We found that AMOS had an application that could track shift patterns and, with RFID badges from ASD, we can now export that information directly to our HR systems for effective tracking.

FAN BLADES TO BALANCE ANY ENGINEOverall, we felt we were ‘leaning-out’ our processes and making progress and so started to look ahead, to get innovative. We realized there was a huge manual process identifying the best replacement options when a fan blade was defective. In light of that, we started working on a system that could deliver real-time solutions for fan blade replacements that kept the engine balanced; and that led us to BladeFix. It’s now possible to select any

engine within the easyJet fleet and BladeFix will use data from AMOS to map the current fitments. Tell it which fan blade is defective and BladeFix will identify which fan blade within stock anywhere in the network is the optimum fit to balance that engine. This reduces the amount of time to do balance calculations for power plant engineers and it’s easy to locate and ship the required spares within AMOS.

RELIABLE DATA TRANSFER AND SOFTWARE UPDATESA couple of years ago we ran into a problem when it became no longer possible to install data on our aircraft using floppy discs: that was outdated technology. With the old system, software had to be written to a disc in Luton and then sent by FedEx to the line stations. We had to hope that they would work when the engineer used them on the aircraft but, in practice, nine times out of ten there were issues. This could cause huge problems if the software was out of date. So, we looked to see what alternative was available and we found a small orange box (we didn’t pick it only for the color!), the MBS Mini portable data loader (PDL) which is now used to update all required aircraft software in a seamless manner. But we first had to remove all the floppy disc drives from the aircraft and install connector ports. That this has now been carried out across the entire fleet shows how much we believe in this product. The process now starts with the fleet engineers in Luton deciding which software to load, which is then moved to the MBS servers and downloaded onto the Mini PDLs at each line station. Using this small box, we can be in full and accurate control of our software.

TOOL MANAGEMENT… GREATER EFFICIENCY AND ENHANCED SAFETYThere is an inherent safety risk with personnel and uncontrolled tooling and the risk of a mismatch of different tooling being used on the aircraft which we always keep front of mind. To address this issue at easyJet, we found another orange box but this time a lot larger and from Snap-on (figure 2). It might look like a standard tool box with a screen fixed to the top of it but it is a lot more than that.

Figure 2

“Innovation is an endless quest and innovation is doing new things. Aviation should be in the forefront of innovation; we’re part of a dynamic industry so finding ways to work smarter will help…”

WINTER 2016-2017 | AIRCRAFT IT MRO | CASE STUDY: EASYJET | 15

Begin to innovateSnap-on Electronic toolboxes› Accurate tool tracking

› Scanned digital images› Protection against missing tooling

› End of shift auditing› Removal of personal toolboxes for Engineers

› Standardised tooling across easyJet’s 145 network

› Connected to the hangar network wirelessly› Toolboxes can move to the aircraft

This toolbox scans images of every drawer and allocates the tools to the user who removed them. When the tools are replaced in the toolbox, it again scans the drawer to make sure that the correct tool has been replaced and has been replaced to the correct part of the toolbox and, where either is incorrect, it will notify the engineer. The toolbox also allows the shift supervisor to perform a full tool audit prior to the aircraft being released back into service. It will inform him who has any missing tools so they can be located and returned. The toolbox is also wireless, so can be taken to the aircraft and/or moved around the hangar while remaining connected to the easyJet network and servers.

TOWARDS A PAPERLESS COCKPITA couple of years ago, easyJet wanted to make the cockpit as paper free as possible so decided to install Panasonic Toughpads in the cockpits as the airline’s electronic flight bags (EFBs). Whilst the main purpose is to provide the flight crew with all

of the documentation and systems it also offered a great opportunity to load the entire AirNav suite. It additionally allows for full aircraft maintenance manuals on the aircraft during defect rectification which is a huge time saver for the engineer to not have to keep going between the aircraft and the computer back in the base office.

INNOVATIONS FOR THE FUTUREThat’s a brief overview of the type of thing that is already running in easyJet Engineering. Now, without disclosing all the details of projects on which we are currently working, here is an idea of some of the things we are working on.

PAPERLESS AND CONNECTED ENGINEERSA major step in what we’re trying to achieve in the not too distant future is to connect engineers to the IT systems. We still rely too much on paper to carry our aircraft maintenance so when we upgrade our AMOS

from version 9.80 to version 10.90, we’re also going to release electronic signatures to our scheduled work packages and the signature will be fully set up and controlled within AMOS so we won’t need any extra hardware or software. We’ve worked hard with Swiss-AS on making this a reality and it’s something of which we’re really proud. It will be a much more efficient process for engineers rather than having to enter the same information in both the paper records and the MRO systems. They’ll be able to seamlessly sign the documents within AMOS and they’ll be automatically sent to the technical records storage system. We estimate that introducing this process will save over one million pieces of paper a year.

As well as improving process efficiency, it will also deliver cost savings; not to mention the fact that we can then move to automation of records verification. We’re currently in the process of finalizing this approach and have already had discussions with the aviation authorities about using it. Once there are improved

systems for our engineers to work with in the office, we then need to give them the option to take the maintenance systems to the aircraft. Having a device around the aircraft, wirelessly connected to the network will offer huge efficiencies across the board. As well as taking AMOS to the aircraft to complete their work, the engineers will be able to stay in constant contact with Maintenance Control and they can have RFID scanning capability at their fingertips. This will unlock the potential for engineers to be fully connected to easyJet networks.

MOBILE OPPORTUNITIESThe next step will be to give the engineers mobile optimized versions of their systems. This means AMOS Mobile which will be introduced with AMOS 11. Along with an electronic TechLog, this step change will make it more efficient to do data logging and will free up a lot more time for what they actually have to do — working on the aircraft. We are also analyzing a few ideas at easyJet to introduce along with our mobile engineering device.

DRONES FOR INSPECTIONSomething cool as well as useful is drones, impressive pieces of technology that are useful to our industry. What if we can get drones to perform aircraft inspections? Not only can they get to high parts of the aircraft without lifting equipment or safety harnesses, they can also use lasers to scan the entire skin section for dent and buckle imaging which could immensely improve the recovery time for an aircraft with damage. The drone idea is still at proof of concept stage but is something that we are keen on at easyJet Engineering as part of the future of aircraft maintenance.

PREDICTIVE MAINTENANCEThe aviation industry has always waited for failures before going out to fix them. And then we’ve waited for more to occur before we analyze them and put preventative actions in place; it’s called a reliability program. But what if we could constantly monitor an entire fleet of aircraft to identify which systems or components are at risk of imminent failure and then take them off before we have a grounded aircraft at a remote station? The use of predictive systems could revolutionize the way we perform scheduled maintenance, especially when it comes to efficiencies in manpower, spares, etc. There are already systems available like trend monitoring. But trend monitoring is just a key piece of the puzzle. It’s also important to know current aircraft parameters, previous defects and scheduled maintenance history to name a few. However, predicting the future is a puzzle where you’ll never fully know all the pieces, it will just keep growing and that’s good because it means that we’ll continue to get increasingly accurate.

16 | CASE STUDY: EASYJET | AIRCRAFT IT MRO | WINTER 2016-2017

AND FINALLY…To close, I’d like to return to the heart of easyJet’s engineering and maintenance systems, AMOS. After the next upgrade we will be already looking to the future with a move to AMOS 11 as early as the second quarter of 2017 as there are many improvements within that system that will help streamline and improve our processes. For instance, we’ve worked closely with Swiss-AS to help them develop a self-picking module which will deliver optimized consumption of consumable material at the aircraft with one click, a barcode scan and that’s it, the material will be booked to the aircraft.

We also plan to be using the new software management modules where, along with our MBS devices we will be able to create, organize and track aircraft software even more efficiently. It will also offer full visibility of all users of AMOS, including the pilot briefing sheets.

Finally, there are a couple of new logistics modules that, although released within version 10 of AMOS as optional, we have decided to save taking those improvements until version 11. The benefits of these modules are considerable – improved shipment tracking, better dangerous good handling and more accurate consumables tracking which will help change and improve the way we do logistics and supply chain within AMOS.

In summary, at easyJet we’re passionate about the way we perform aircraft maintenance. The important thing about innovation is… people have been talking about it for decades and will still be talking about it long into the future. That endless quest to improve is what drives us as engineers and innovators.

“The important thing about innovation is… people have been talking about it for decades and will still be talking about it long into the future. That endless quest to improve is what drives us as engineers and innovators.”

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AMOS, the world-class M&E software solution, available in four Editions that suit airlines and MRO organisations of all sizes.AMOS is available for single AOCs as well as for multiple operators and financial entities.

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GARETH THOMASGareth is an experienced Systems Administrator with 10 years of working within both MRO’s and

Airlines. He has a broad knowledge of lean processes, Engineering & Maintenance and IT System development. Having been with easyJet for six years, he is currently working to deliver a number of innovative projects within Engineering and Maintenance, but is key to the airline’s AMOS upgrade and, along with it, implementing Electronic Signatures for Aircraft Maintenance.

EASYJET

As Europe’s leading airline, easyJet offers a combination of the best route network connecting Europe’s primary airports, with great value fares and friendly service. easyJet flies on more of Europe’s most popular routes than any other airline and carries over 68 million passengers annually, of which around 12 million are travelling on business. The airline flies over 240 aircraft on more than 780 routes to over 130 airports across 32 countries. More than 300 million Europeans live within one hour’s drive of an easyJet airport.

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18 | CASE STUDY: FL TECHNICS | AIRCRAFT IT MRO | WINTER 2016-2017

Using an M&E IT solution to manage CAMO operationsYuliya Kornyeva, Senior Project Manager at FL Technics explains using an M&E IT solution to manage different customers CAMO requirements.

LET ME START this article with a question. Is it really important to use an M&E IT system as used for CAMO to manage a customer’s aircraft? I am sure there are still cases when maintenance for twenty aircraft is

managed in Excel and the airlines concerned are happy with that. So does it really matter for a customer whether they get statuses from a sophisticated IT solution or just a plain Excel spreadsheet? In FL Technics we have our own answer to this question based on our experience implementing an IT solution and what this has changed for our customers.

FL TECHNICSFL technics is a big organization and part of an even larger organization, Avia Solutions Group, an international aviation holding group. We have base maintenance facilities, warehouses and component shops across Europe and Asia. So, as you might imagine, it’s not easy to find IT solutions that fit the needs of everybody in the business. As is common for many MROs and CAMOs, a long time ago FL Technics used to be part of an airline and the connection between base maintenance and engineering is very close. That means common procedures, common business processes and a common IT system. But, over time, FL Technics Engineering has grown and developed a broader scope of services that made it difficult to keep the existing set-up because we were wasting time on procedures that worked for base maintenance customers but were redundant for engineering customers.

THE NEED FOR A NEW SOLUTIONIn short, FL Technics was starting to look for a new IT solution. But our requirements for a new solution were straightforward: we wanted…• To effectively manage our airworthiness data, to accumulate it and to

use that accumulated data to support future customers. We also wanted to propagate existing data for new aircraft and to save time, making us more effective.

• To have separate business processes for CAMO and Engineering operations and to establish our user policy.

• To share results with customers; we already had a homemade solution that aggregated data from the legacy system and put it into a customer portal but that was really time consuming because it took ages to introduce a new report to the customer portal. So we wanted something new, an all-in-one solution for airworthiness management and customer reports.

• We also wanted a flexible and easy-to-use solution.

FINDING A NEW SOLUTIONWe started to look for the new solution but discovered that we didn’t process in the same way that many presenters did; however, we finally found a good solution from Commsoft that fitted our needs. We signed a contract with them before Christmas 2013 and got credentials to the database at the start of 2014. However, at that point, our implementation journey had only just begun. We were very keen to have all our customers’ data in the system as soon as possible but we didn’t know how to do it so hired a group of independent consultants and asked them to enter the data to the new system. They used the system and its functionalities, working very fast, but when our engineers started to maintain the first few aircraft in the new system, they were not very happy. As they explained the problem, the devil was in the details; so what was wrong?

They couldn’t form proper statuses from the data we had; some of the data was not put in to a standard that matched our standards, some of the data was missing and some of it was taken from the legacy system but was

not very good quality. So we made a lot of effort to manage the data in the right way but we continued to use the system intensively during that year and, at the end of 2014, we were ready to form our own implementation team.

By the end of 2015, the following year, we had achieved the full end results having dealt with 14 aircraft, in nine maintenance programs covering six aircraft types. Also, we established new procedures in our Continuous Airworthiness Management Exposition and got approval for OASES as our official system in FL Technics.

What that means is that, for future customers, we can implement aircraft very fast: it takes us around two weeks now to implement one aircraft of a type that we already have in the system.

WHAT WE’VE LEARNED

AIRWORTHINESS

It’s about

but not data arrays

SEQUENCE

The right

is the fastest way to start

RECORDS

Original

have to be checked

ADJUSTthe system

Figure 1

LESSONS LEARNEDDuring this implementation process we learned a great deal (figure 1): first about having the right approach to the data because it’s not about the data arrays, it’s about how the data can be used to support airworthiness. We need the data but not just as an entry in the database; it should help us to prove the airworthy condition of the aircraft. Also, the sequence in which we enter the data really matters because some data becomes obsolete very quickly and we have to update this data constantly. So entering in the right sequence really helps to use the data in the system in the very early stages of implementation. Also the sources of data should be checked, the original records, and here engineering expertise really matters. It’s also good to know all the functionalities of the system and how to adjust it to our processes; how to use it effectively.

WINTER 2016-2017 | AIRCRAFT IT MRO | CASE STUDY: FL TECHNICS | 19

“…it’s not about the data arrays, it’s about how the data can be used to support airworthiness. We need the data but not just as an entry in the database; it should help us to prove the airworthy condition of the aircraft.”

LEVERAGING THE IT SOLUTION FOR THE BUSINESSNEW CAPABILITIES AND MORE SCOPE FOR SERVICESThrough implementing OASES, we got the leverage for our business that we needed and we also gained a new capability that we can share with our customers. First of all, we now know the fastest way to start continuous airworthiness management in the system. Also, we have ready-to-use data for popular aircraft types that we can propose to our customers and that we can use. We have a dedicated team of engineers who can verify the data and prepare the right statuses that would satisfy every auditor. And we know which questions should be asked of the team and the organization to set-up the processes and configure the system in the right way.

LEVERAGE FOR BUSINESS

• AD/SB evaluation

• AMP/MEL development

• Flight logs & components changes

• Maintenance Planning & Work packages

• Reliability monitoring & reporting

• … and more

Services we provide

Figure 2In figure 2 you can see the standard range of services that we are undertaking in OASES and we are very happy that working with Commsoft has enabled us to further broaden this range of services. For instance, this year we were happy to get a functionality that lets us form an Avionics equipment list and Software list in the system which is great. But, even with a perfect solution, it’s not easy to satisfy all customers.

DIFFERENT CUSTOMERS HAVE DIFFERENT NEEDSDifferent customers have varying approaches to the data they want and to

the level of involvement that they want with the process. Some customers are happy with full CAMO support; when they get their statuses and do not want to be involved in the processes of airworthiness directives, etc. But other customers, especially when they have personnel able to control or to perform certain functions, prefer to involve their own personnel in the process. For example, one customer wanted their personnel to enter their technical logs for different defects and component changes directly into the system. The final customer type are the ones that want to establish their own CAMO; that’s our ‘favorite’ type of customer because they know what they want and they are very motivated, so you can imagine how demanding they are.

WHAT THE SOLUTION ENABLES US TO DOLuckily, we have a few options that can be adjusted to meet the requirements of all these different types of customers. First of all there is the system itself; for customers who use FL Technics for CAMO support we keep their data in our own system: but for those that want to have more control it’s possible to use a separate database and they can establish their own site. However, in this case, the customer needs to put some investment into hardware, to security and to back-up. Another option is the private Cloud; it helps to eliminate the investment costs and Commsoft can propose this option as well.

There is also access to the system. If the customer is happy with the statuses and report in read-only access, it’s possible to organize that, via an RDP (remote desktop protocol) connection and actually that is the same way that our engineers use the system when they are working remotely, rather than from the office.

But if the customer wants more involvement, it’s possible to give access to certain functionalities and it’s our choice how to set up those functionalities so the system is very flexible and we can choose what menus the customer can use.

Also, we can propose training: we have an experienced team and can train the customer to any level. A good additional facility here is that we can train customers remotely via Skype and also can engage the Commsoft team for training purposes.

Overall, our system has very good support because Commsoft Service desk is available 24/7 and also the FL Technics team can support any customer with engineering expertise.

IMPLEMENATION

IMPLEMENTATION STAGES

Initial stage

System installation and configuration

Base data import

Figure 3

The initial stage (figure 3) is applicable to customers who want to have their own system. In the early stages, Commsoft configures their server and installs the system and then they import the base data that we have collected during our years of operation for whatever type of aircraft the customer has. Once all that is completed we can create new users for the customer (figure 4), induct the rest of the data for the aircraft and then perform training for the customer to explain how to use the system, how to access it and how to generate statuses they need.

IMPLEMENTATION STAGES

Main stage

Users creation & users’ policy

AC data induction

Training

Figure 4

SUCCESS STORIESDONAVIA

This is an interesting example because we managed to do everything remotely. Donavia used to be our long-standing customer and, luckily, the decision to go towards their own CAMO coincided with our decision to switch to another engineering and maintenance system. We organized a separate database for them, Commsoft transferred all the data for ten aircraft that were already in OASES to the new system and we provided a few training sessions. It was a very interesting experience because we had on one side the Commsoft team based in the UK and the FL Technics team based in Vilnius plus the Donavia team in Rostov-on-Don. To give our customers more comfort, we translated the regular training sessions from English to Russian in real time. We had these regular training sessions for about a half year, then Donavia was able to establish their own CAMO that passed audit and managed their own aircraft by themselves.

20 | CASE STUDY: FL TECHNICS | AIRCRAFT IT MRO | WINTER 2016-2017

SOMON AIRSomon Air became the first direct customer of Commsoft in Central Asia. They had been a long standing customer of FL Technics but we had managed only one aircraft from their fleet of six. However, after we recommended OASES as a good system and switched to this system ourselves we were awarded a contract for the rest of the Somon Air fleet. They have chosen to have their own server and have opted for a private Cloud. We trained their team with one week’s training at their base in Dushanbe in Tajikistan

including the initial training on how to use the system, what are the functionalities… and then after the training, the Somon Air team was able to join our team in simultaneously implementing the data to the system. Then, after a few times, when they needed more expertise, our engineers went to Dushanbe for three weeks which was also very interesting. The time coincided with an audit in Somon Air and not all the data for their aircraft was there but the Airworthiness Directive status that our engineers generated from the system helped them to pass their

audit. So, it was really helpful and the sequence in which we had put the data in the system was the right one.

WHAT MATTERS FOR CUSTOMERSSo back to the question that I posed at the start of this article, ‘Is it really important to use an M&E IT system as used for CAMO to manage a customer’s aircraft?’ The answer is that what matters for the customer is the possibility to access their aircraft data regardless of time and location, understanding and involvement

with a continuing airworthiness management process that only specialised M&E IT system can provide. The combination of the perfect IT tool with engineering expertise, experience and total dedicated team support is also important because it reassures the customer that they’re among supportive, competent and well informed friends.

YULIYA KORNYEVAYuliya Kornyeva is a Senior Project Manager at FL Technics leading the software solutions implementation team. Her aviation career started six years ago as a Line Maintenance manager. In 2013 she joined FL Technics to pursue her interest in IT projects and databases, successfully managing the transition to a new M&E system and now,

with a team of experienced engineers sharing the expertise with FL Technics’ clients. She holds an MSc in Instrumentation Engineering and, before entering the aviation industry, worked as a design engineer and assistant lecturer at the National Technical University of Ukraine. FL TECHNICS

FL Technics is an aircraft maintenance business, serving customers in Europe, Asia, the Middle East, Africa and Latin America through a network of Base and Line

Maintenance support across Europe and Asia Pacific. The company is EASA Part-145, Part-M, Part-147, Part-21 certified, serving Airbus, ATR, Boeing, Embraer, Sukhoi Superjet and others.

COMMSOFTCommsoft develops specialist software for the aviation industry, including OASES. The product is constantly developed

by a team who understand the aviation business from having previously worked for airlines and OEMs. This industry knowledge ensures that products meet users’ needs and match the latest industry developments. Commsoft provides worldwide support through offices in the UK, India and Australia.



WINTER 2016-2017 | AIRCRAFT IT MRO | CASE STUDY: FL TECHNICS | 21

“…what matters for the customer is the possibility to access their aircraft data regardless of time and location, understanding and involvement with a continuing airworthiness management process that only specialised M&E IT system can provide.”

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Commsoft’s OASES MRO system offers comprehensive professional functionality together with a flexible, affordable approach that understands your business’ scalable growth needs in today’s turbulent market.

Each OASES module can be offered individually or can be integrated at the engineering centre of your business systems.

Supporting 110 aviation customers in 45 countries, including airlines, MROs, spares suppliers, CAMO, corporate aviation and bureau operators.

• Extensive airline, MRO and CAMO use• Twenty new customers / AOCs signed in 2015 -16• Linked to ops systems, EFBs and ETLs• Also offered via Commsoft private cloud

MRO IT System

For more information call +44 (0)1621 817425 or email us at [email protected]


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22 | FEATURE | AIRCRAFT IT MRO | WINTER 2016-201722 | VENDOR JOB CARD | AIRCRAFT IT MRO | WINTER 2016-2017 Vendor Job Card

AIRCRAFT IT: Your name, your job title and the name of the business?JOHN MAGGIORE: John Maggiore, senior director, Maintenance and Leasing Solutions, Digital Aviation, Boeing.

AIRCRAFT IT: Can you tell us a bit about Digital Aviation at Boeing?JM: Boeing formed the digital aviation organization in 2012 to increase focus on delivering information powered insights to our customers. Many people are unaware of the scale of this organization. Today, our solutions support hundreds of thousands of pilots, engineers and mechanics, at nearly every airline, for thousands of aircraft, solving real operational problems and maximizing operational efficiency. We address flight operations, crew operations, maintenance, leasing and analytics. This includes Boeing and our subsidiaries Jeppesen and AerData. It’s global just like our industry, with operations in nearly 40 locations in 15 countries around the world.

AIRCRAFT IT: What is the focus of your organization, Maintenance and Leasing Solutions?JM: As the name implies we focus on two segments of the industry; maintenance and leasing. We create and deliver analytics driven, paperless and mobile

maintenance execution and collaboration solutions. In some cases we deliver different solutions to these customers and sometimes common ones, such as digital records. For example, both operators and lessors have a business requirement to have complete, auditable, and transferable digital maintenance records for their aircraft, and when these are in an interoperable environment such as our digital records solution, the assets are even more portable and transferable.

AIRCRAFT IT: Can you share more about your offerings to lessors?JM: As you know, Boeing acquired AerData in May of 2014. AerData now has over fifty leasing customers, and provides key leasing management and aircraft transition related services. We are actively investing in and growing these offerings, and augmenting with OEM unique capabilities such as automatics population of aircraft records with ‘back to birth’ delivery documentation. AIRCRAFT IT: You mentioned ‘paperless’. Can you expand on what that means and where you are headed?JM: ‘Paperless’ can mean different things to different people. Fair to say that today few operations are all

paper, and that even fewer are completely digital; most are somewhere in between. There is much focus in the industry on increasing paperless operations. Paperless maintenance operations can be as simple as using digitized maintenance documentation on a computer, to a fully integrated one, which includes mobile delivery of approved maintenance documentation, authoring, task card generation, real-time health management, digital signature, digital records and electronic log book. The efficiencies and compliance benefits of the latter are significant, especially when seamlessly integrated with available on-aircraft storage, processing and connectivity.

AIRCRAFT IT: ‘Analytics’ is a popular term these days, and you mentioned it was one of Boeing’s focus areas. Can you elaborate?JM: You are right in that there is a great deal of buzz around analytics these days, with many new entrants and offerings in the market. Here at Boeing, we believe that being good at analytics isn’t enough: for analytics to deliver tangible results, you need add aerospace domain knowledge as well as design and operational data. We’ve been doing exactly that for over fifty years. Today, we have a broad portfolio of analytics driven tools addressing a variety of operational areas. Some examples include our crew optimization suite of

tools. This analytics offering solves extremely complex problems, factoring in crew skills, availability, preference and seniority and produces schedules for over 340,000 crew members for over 9,000,000 flights per year. We also have sophisticated analytics tools around fuel and flight optimization, asset lifecycle optimization, scheduled maintenance, aircraft scheduling, and health management and prognostics. Growing this portfolio and its adoption is a key focus area for Boeing.

AIRCRAFT IT: How important is mobile to Boeing’s vision in this area?JM: One of the things we have learned, working with our over 200 customers, is that point-of-use delivery is key to value delivery. All the predictive maintenance analytics and tools in the world do not deliver value unless behavior is changed materially, usually at the aircraft. We are seeing fantastic results from our customers using our mobile tools in maintenance, especially when used in a concerted fashion with the rest of the Boeing tools. Also, the mechanics love mobile and they intuitively know how to use it. It’s not just about technology. Culture matters when delivering results.

AIRCRAFTIT: John Maggiore, thank you for your time.

Within Boeing Commercial Aviation Services’ Digital Aviation business unit, John Maggiore leads the Maintenance and Leasing Solutions organization which provides a broad portfolio of information-powered capabilities to the aviation industry, with a focus on maintenance optimization and leasing management. His purview includes e-enabling solutions, Airplane Health Management, the Maintenance Performance Toolbox suite, mobile maintenance applications, digital records and asset optimization for airlines and lessors. Previously, Maggiore worked on the concept, design and creation of Airplane Health Management, later leading the Airplane Health Management program. In his current role, he frequently presents on topics including paperless operations, vehicle health management and ‘big data’ applications. Maggiore’s background includes 30 years in aviation related positions, with focus on avionics, information management and systems health management, he holds a bachelor of science in engineering from Louisiana Tech University, and has been awarded two patents for Boeing airplane data related information innovations.

John Maggiore explains to Aircraft IT Boeing’s current data analytics-driven maintenance and leasing focus

22 | FEATURE | AIRCRAFT IT MRO | WINTER 2016-2017 WINTER 2016-2017 | AIRCRAFT IT MRO | FEATURE | 23Vendor Job Card

AIRCRAFT IT: Your name, your job title and the name of the business?JOHN MAGGIORE: John Maggiore, senior director, Maintenance and Leasing Solutions, Digital Aviation, Boeing.

AIRCRAFT IT: Can you tell us a bit about Digital Aviation at Boeing?JM: Boeing formed the digital aviation organization in 2012 to increase focus on delivering information powered insights to our customers. Many people are unaware of the scale of this organization. Today, our solutions support hundreds of thousands of pilots, engineers and mechanics, at nearly every airline, for thousands of aircraft, solving real operational problems and maximizing operational efficiency. We address flight operations, crew operations, maintenance, leasing and analytics. This includes Boeing and our subsidiaries Jeppesen and AerData. It’s global just like our industry, with operations in nearly 40 locations in 15 countries around the world.

AIRCRAFT IT: What is the focus of your organization, Maintenance and Leasing Solutions?JM: As the name implies we focus on two segments of the industry; maintenance and leasing. We create and deliver analytics driven, paperless and mobile

maintenance execution and collaboration solutions. In some cases we deliver different solutions to these customers and sometimes common ones, such as digital records. For example, both operators and lessors have a business requirement to have complete, auditable, and transferable digital maintenance records for their aircraft, and when these are in an interoperable environment such as our digital records solution, the assets are even more portable and transferable.

AIRCRAFT IT: Can you share more about your offerings to lessors?JM: As you know, Boeing acquired AerData in May of 2014. AerData now has over fifty leasing customers, and provides key leasing management and aircraft transition related services. We are actively investing in and growing these offerings, and augmenting with OEM unique capabilities such as automatics population of aircraft records with ‘back to birth’ delivery documentation. AIRCRAFT IT: You mentioned ‘paperless’. Can you expand on what that means and where you are headed?JM: ‘Paperless’ can mean different things to different people. Fair to say that today few operations are all

paper, and that even fewer are completely digital; most are somewhere in between. There is much focus in the industry on increasing paperless operations. Paperless maintenance operations can be as simple as using digitized maintenance documentation on a computer, to a fully integrated one, which includes mobile delivery of approved maintenance documentation, authoring, task card generation, real-time health management, digital signature, digital records and electronic log book. The efficiencies and compliance benefits of the latter are significant, especially when seamlessly integrated with available on-aircraft storage, processing and connectivity.

AIRCRAFT IT: ‘Analytics’ is a popular term these days, and you mentioned it was one of Boeing’s focus areas. Can you elaborate?JM: You are right in that there is a great deal of buzz around analytics these days, with many new entrants and offerings in the market. Here at Boeing, we believe that being good at analytics isn’t enough: for analytics to deliver tangible results, you need add aerospace domain knowledge as well as design and operational data. We’ve been doing exactly that for over fifty years. Today, we have a broad portfolio of analytics driven tools addressing a variety of operational areas. Some examples include our crew optimization suite of

tools. This analytics offering solves extremely complex problems, factoring in crew skills, availability, preference and seniority and produces schedules for over 340,000 crew members for over 9,000,000 flights per year. We also have sophisticated analytics tools around fuel and flight optimization, asset lifecycle optimization, scheduled maintenance, aircraft scheduling, and health management and prognostics. Growing this portfolio and its adoption is a key focus area for Boeing.

AIRCRAFT IT: How important is mobile to Boeing’s vision in this area?JM: One of the things we have learned, working with our over 200 customers, is that point-of-use delivery is key to value delivery. All the predictive maintenance analytics and tools in the world do not deliver value unless behavior is changed materially, usually at the aircraft. We are seeing fantastic results from our customers using our mobile tools in maintenance, especially when used in a concerted fashion with the rest of the Boeing tools. Also, the mechanics love mobile and they intuitively know how to use it. It’s not just about technology. Culture matters when delivering results.

AIRCRAFTIT: John Maggiore, thank you for your time.

Within Boeing Commercial Aviation Services’ Digital Aviation business unit, John Maggiore leads the Maintenance and Leasing Solutions organization which provides a broad portfolio of information-powered capabilities to the aviation industry, with a focus on maintenance optimization and leasing management. His purview includes e-enabling solutions, Airplane Health Management, the Maintenance Performance Toolbox suite, mobile maintenance applications, digital records and asset optimization for airlines and lessors. Previously, Maggiore worked on the concept, design and creation of Airplane Health Management, later leading the Airplane Health Management program. In his current role, he frequently presents on topics including paperless operations, vehicle health management and ‘big data’ applications. Maggiore’s background includes 30 years in aviation related positions, with focus on avionics, information management and systems health management, he holds a bachelor of science in engineering from Louisiana Tech University, and has been awarded two patents for Boeing airplane data related information innovations.

John Maggiore explains to Aircraft IT Boeing’s current data analytics-driven maintenance and leasing focus

In your next issue of Aircraft IT MRO: Having IT is one thing but leveraging its

power to improve processes and transform the business requires a little more thought.

CASE STUDYFokker Services and Rusada share how Fokker

Services recently selected and successfully implemented a new end-to-end MRO system

CASE STUDYQantas Engineering outlines the tool they use to analyze aircraft maintenance history and identify repeat defects

WHITE PAPERFlatirons Solutions, discusses three paths to innovation and

explains how to find the right path for your operation

What’s in your next issue of Aircraft IT MRO?

Aircraft IT MRO – bringing knowledge to your desktop. Subscribe here for free…it takes a few moments.


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24 | CASE STUDY: PHI | AIRCRAFT IT MRO | WINTER 2016-2017

Making everything work betterJohn Hancock explains how Petroleum Helicopters International gained and continues to enjoy the best results from their MRO IT solution from Ramco

WINTER 2016-2017 | AIRCRAFT IT MRO | CASE STUDY: PHI | 25

THE VALUE OF SHARED EXPERIENCEThere is nothing so real as the experience of others working in the same field. This case study shares an experience with which any MRO operator will be familiar. It’s the story of US helicopter operator Petroleum Helicopters International (PHI), one of the world’s leading helicopter services with operations in 43 countries and 77 field bases around the world. Starting from how they assessed their MRO IT requirements and concluded that those requirements could best be met using a powerful end-to-end MRO solution, to how they found the right IT partner and worked together to implement the system, improve business processes and manage the change needed to streamline their maintenance operations.

PHI INC. WORLD CLASS HELICOPTER OPERATORThe maintenance process is at the heart of PHI’s unwavering commitment to safety, which can best be described in a mantra often heard around the company’s maintenance hangars; every employee believes they can reach ‘Zero’… zero scope for error in safety issues. As a leading helicopter service provider to the global oil and gas, onshore mining, air medical and technical services industries, PHI places a high premium on its reputation, and the trust that customers have in the services, in the people and in the machines that deliver those services. From 1949, when PHI first identified helicopters as the ubiquitous transport solution that they are today, the company has become a reliable service provider in the sectors where it works. That reliability is founded on the expertise of pilots, maintenance technicians and every other employee — all committed to delivering wonderful customer satisfaction through exemplary safety and high quality helicopter provision.

With trust, quality and professional excellence at the heart of the business,

PHI is proud that many employees have been with the company over multiple years (some more than thirty years). This depth of experience supports not only the zero error safety ethos but also the whole attitude where every employee feels responsible for and is proud of the quality of PHI services. It was in the context of this ‘safety and quality first’ culture that PHI determined in 2003 that they needed an MRO IT solution to see the company into the future delivering helicopter transport, around the world, in all conditions from Antarctica to Middle East deserts.

PHI’S NEED FOR AN MRO IT SOLUTIONTHE TIMELINE FOR PHI’S PROJECTFrom first establishing PHI’s MRO IT goals, in 2003 the business embarked on a rigorous process to select a partner who could meet current needs and work with the business as it grew into the long-term future. Those current needs generated multiple challenges in managing high levels of expertise and timeliness of support in a seamless process that was and is very reliant on reliable data. For all of these reasons, the need was to find a

solution provider who could work as a partner with the company, not just a software vendor. All of this crystallized into PHI’s original goals prior to the selection process — they had business requirements and also wished to realize the benefits that would accrue from a new system.

PHI’S GOALS — THE START OF EVERYTHINGThe overall goal was to achieve the benefits of an end-to-end solution that would streamline the entire workflow and enable PHI to remain at the forefront of its sector, as technology and systems developed in future. It was also important to find a partner who understood the aviation business. The solution would need to be able to reduce every possible source of revenue leakage, helping to deliver on time and stay in budget; plus the capability to accurately capture data at source, at all levels, avoiding data duplication and introducing data validation to avoid junk data from polluting the system. It had to be a robust system that could work with, monitor and audit vendors to ensure equitable collaboration. Plus, it needed to offer a significant level of automation of routine transactions, essential for the smooth functioning of the system, but time consuming minor, regular activities that ate into resources. The chosen solution would have to help achieve operational efficiency with simplified processes, e.g. having the right parts, at the right place, at the right time, with the right quality. Other requirements included a secure and transparent system that would help track status, data, and performance with accuracy at any point in time and that would help the company go paperless — from electronic record keeping to electronic signature and barcoding. This was a must for PHI to ensure that records would allow hyperlinking into bulletins or special alerts and illustrated parts catalogs, and also help reduce costs while improving the quality of documents and records.

“… unwavering commitment to safety, which can best be described in a mantra often heard around the company’s maintenance hangars; every employee believes they can reach ‘Zero’… zero scope for error in safety issues.”


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26 | CASE STUDY: PHI | AIRCRAFT IT MRO | WINTER 2016-2017

Finally, PHI needed a strong process monitor that would cognitively forecast events within the system and warn users in case of any process deviation.

In short, PHI was looking for a complete solution to ensure a continuing return on investment (ROI), at implementation and into the future.

WHAT PHI NEEDED FROM AN MRO IT SOLUTION• AN END-TO-END SOLUTION;• TO REDUCE REVENUE LEAKAGE;• TO ACCURATELY CAPTURE DATA AT SOURCE;• TO SUPPORT COLLABORATION WITH VENDORS;• AUTOMATION OF ROUTINE TRANSACTIONS;• EFFICIENCY THROUGH SIMPLIFIED PROCESSES;• TO BE SECURE AND TRANSPARENT;• SUPPORT THE MOVE TO PAPERLESS PROCESSES;• TO BE ABLE TO FORECAST EVENTS.

SELECTING THE RIGHT IT PARTNERWith all of the expectations that PHI had brought together, there would need to be a rigorous process to find an IT system provider with best fit of solution, to match PHI’s requirements and with an organization and culture compatible with the helicopter operator’s own organization and culture. Selection was a business process in its own right (figure 1) for which a selection team was brought together.

Software Selection Steps & Milestones

109 Identified: Aviation related software

30 Qualified: After detailed research

7 Shortlisted: RFP issued

3 Invited: For detailed demonstrations

1 Selected: Ramco Aviation Solution

LiveinNov2004

StartinOct2003

Figure 1With everything now clear, PHI took the first step; identifying 109 developers and vendors of aviation related software. Detailed research

against the criteria of the company’s expectations and requirements saw the number of candidates whittled down to 30, who might be qualified. A further short-listing process saw the number reduce to seven shortlisted vendors, who were sent Requests for Proposal (RFP) based on the responses to which, PHI selected three candidates who would be invited to make detailed presentations to the company.

Those presentations offered a unique assessment criterion. Each department at PHI had to provide a demonstration script representing a common situation they faced regularly on the floor. The last three vendors were each allocated two days in which they could make their presentation, based on the above ‘common situation’ material, a familiarization visit to the company and a common set of demonstration data was provided to each shortlisted vendor. PHI also shared with each vendor the scoring criteria that would be applied. When all three vendors had made their presentations the PHI team spent one day scoring for each vendor, with each department team scoring the corresponding demonstrations presented by the potential partners based on the elements they wanted to see in the software before compiling all the scores and selecting one vendor.

At the end of that process, the PHI team arranged to meet some clients of the selected vendor before taking their recommendation to the PHI steering committee, to finalize the selection and then communicating the results of the process to the project sponsors in PHI for final confirmation. From this thorough process, PHI selected Ramco Aviation Solutions as the vendor who most closely matched their needs with out-of-the-box solutions to the ‘common situations’ and could deliver the end-to-end solution that the company needed.

THE IMPLEMENTATIONAs with selection, implementation of the new solution was a process in its own right. Four critical success factors were identified as managing change, managing expectations, keeping to schedule and cost, and the relationship between the new system and the MRO workforce. The implementation process itself was broken down to five key elements, to ensure a smooth and transparent transition.

DEVELOPING THE PROJECT CHARTERThe project charter was the rulebook that had to be adhered to without deviation and could be referred to in support of both PHI and Ramco in taking crucial decisions, during implementation. It defined all the key elements of the process: the project objectives and the delivery model as well as the project deliverables themselves. The project organization was set out with the roles and responsibilities within it, and project communication structures plus documentation standards were also included. Mechanisms were established for project reviews and, importantly, for issue resolutions where required. At a higher level, the change management policy and processes were defined and risk management was undertaken.

ORGANIZATION WITH CLEAR ROLE ALLOCATION AND A T OP-DOWN APPROACHThe top-down approach helped get buy-in from every employee at PHI and ensured that all members of the team were aware of their contribution towards this significant transformation and, for this crucial step, the best performers were chosen. For every lead defined at PHI to take up

“The project charter was the rulebook that had to be adhered to without deviation and could be referred to in support of both PHI and Ramco in taking crucial decisions, during implementation. It defined all the key elements of the process…”

WINTER 2016-2017 | AIRCRAFT IT MRO | CASE STUDY: PHI | 27

responsibility for a specific element of the implementation process, a corresponding Ramco member was also identified. Those members drawn from the PHI and Ramco teams interacted directly with each other for all aspects of the allocated element (figure 2).

why order when its coveredWarranty Tracker

MultipleAircraft, Parts, Purchases, Repairs on a Single WarrantyAgreement

Track Based on parameters and Calendar

Auto Evaluate warranty agreements from component removal....to routing to external repair agency

SB/ADWarranty Management for Modifications (SB/AD)

Automate

Auto create Purchase orders

$1.5 M increase in Revenue Per Aircraft Per Year -directly attributed to Ramco system

“ “ 99.99% Inventory Accuracy since 2010“

“Year 2004

Year 2015

& Seamlessly Manage Warranty. period.

Figure 2

CLEAR CHANNELS OF COMMUNICATIONCommunication (verbal and non-verbal) was key to success at every stage of implementation. To ensure clarity, the use of jargon terms or potentially confusing language was kept to a minimum. This ensured that every aspect of the implementation was communicated clearly between all the stakeholders across PHI and Ramco’s teams.

SOLUTION DELIVERY IN PHASESThe phased delivery schedule worked efficiently in overcoming the biggest challenge of ‘data cleansing’ by isolating every data element and validating them, before including them as part of the new solution.

REGULAR FOLLOW-UP AND ON-SCHEDULE DELIVERYRamco worked closely with PHI at every step of the implementation providing detailed plans at every stage, including the number of people required and the total time taken.

Every deviation from plan was discussed in detail with all stakeholders and documented before implementation.

CHANGE MANAGEMENTIn a sense, there were two types of change management. The first and most commonly referred to was the management of change, as it affected people in the business. What this boiled down to was communication and respect. The person bringing the change and the person whose work would be affected by the change had to engender strong bonds of mutual respect, so that neither of them would think that the other might be leveraging some aspect of the new situation to gain an advantage. The prerequisites for that respect were trust and transparency (nothing should be hidden). Strategic alignment, linking the business’s resources with its strategy, ensured that everybody understood not just what they had to do but how that would contribute to the overall success. And, finally, a partnership approach meant that people would be working

RAMCORamco Aviation Software is a

leading solution of choice for Airlines, Operators, OEMs and MROs in Civil and Defense aviation across the globe. Headquartered in Chennai, the company has 21 offices spread across India, USA, Canada, Europe, Australia, Middle East, South Africa and APAC. Ramco focuses on providing innovative business solutions that can be delivered quickly and cost-effectively in complex environments. It is a fast growing enterprise software player disrupting the market with its multi-tenanted cloud and mobile-based enterprise software in the area of HCM and Global Payroll, ERP and M&E MRO for Aviation. Ramco Systems focuses on Innovation and Culture to differentiate itself in the marketplace. On the Innovation front, Ramco has been focusing on moving towards Cognitive and Robotic ERP Solutions.

PETROLEUM HELICOPTERS INTERNATIONAL

Petroleum Helicopters International (PHI) Inc. provides helicopter

transportation and support services. The company is based in Lafayette, Louisiana and is one of the world’s leading helicopter services with operations in 43 countries and 77 field bases around the world. Since PHI’s inception in 1949, the company has operated and maintained a wide variety of aircraft. From the Bell 47G to the innovative airframes of today, PHI has flown virtually every type of commercial helicopter. In addition to flying aircraft, the company has also maintained its own fleet during that time. Safety, service and operational performance are the company’s top priorities. This focus drives the company and offers customers total service from the company that created the standard for operating helicopters — The PHI Standard.



reminders. Also, a single data repository (as opposed to 13 separate databases previously) helped avoid data duplication across various databases. Discrepancy recording — AOG (aircraft on ground), MEL (minimum equipment list), incident occurrences, etc. — was made easier with the Ramco system and single entry of data at source helped eliminate redundancy from multiple entries of the same data. Improved data reliability also supported reports and graphs — MTUR (mean time between unscheduled removals), MTBF (mean time between failures), aircraft availability, etc. Overall, effective planning solutions helped achieve 100% automation in PHI’s inventory procurement process.

WHAT THE END-TO-END MRO SOLUTION ACHIEVED FOR PHIThe implementation of an end-to-end MRO solution, more than ten years ago, has supported PHI in achieving a secure, simple, scalable, collaborative, and streamlined process. The partnership with Ramco has helped PHI consistently improve its services, to become an industry leader in managing operations, technology, and maintenance. The adaptability of the solution has supported the operator in providing a flexible configuration, to meet the requirements of each vertical (from the oil and gas industry to medical operations) and cater to the unique climatic conditions in each country, where the business operates.

Most importantly, the numbers speak for themselves. PHI has seen a $1.5m increase in revenue per aircraft per year. Since 2010, the company has achieved an inventory accuracy of 99.99% with physical inventory audits reduced from four days to four hours and, leveraging better more accessible data, 20% of repair expenses are now recovered in warranty. There has been a 50% reduction in turn-around times for major refurbishments, at the same time that the fleet has grown from 205 to 265 aircraft and yet, there has been no increase in manpower numbers except for direct crew.

PHI has learned through profitable experience the benefits to be gained from identifying what was needed from an MRO IT solution, undertaking a thorough process to identify the right technology partner and then working together over the long-term. In that way, they have ensured that the business is always properly equipped to face whatever challenges might arise and take advantage of any opportunities, in other words, be successful.

with the company, not for the person introducing the change.

The other sort of change management was more prosaic; to ensure that any necessary changes in the implementation did not result in the system going right back to the original position, from which the program was working to get away.

POST-IMPLEMENTATION AND THE IMPACT ON THE BUSINESSWith the new system implemented and running by November 2004, the big question then became, what impacts did the changes bring about in the key operating areas of PHI’s MRO function: materials, maintenance, planning and reliability?

MATERIAL IMPACTWith the Ramco system in place, replenishment planning and materials forecasting has evolved as a robust system with cognitive abilities and every transactional process from repair order processing to contract purchasing has been simplified. The vendor certification process was streamlined, with provisions to place defaulting vendors on hold automatically and schedule regular vendor performance audits. Also, the Collaboration Manager established business-to-business connectivity and automated regular transactions, thus ensuring savings for PHI. Another time saver was the auto-generation of POs the moment any part reaches ‘min’ to replenish the stock back to ‘max’; this removed unnecessary manual intervention for many regular transactions. Also, the request matrix simplified the requisition process using an algorithmic approach to suggest auto-solutions. And, last but not least, warranty management to prevent revenue leakage by monitoring the warranty terms.

MAINTENANCE IMPACTThe implementation of paperless processes at PHI saved time, trimmed the processes and was greeted with immense relief by mechanics, who no longer had to refer to loads of paperwork, for a simple inspection. The introduction of electronic signatures ensured authenticity, while barcoding helped eliminate keystroke errors and increased process speed, at each stage. Electronic record keeping and data entry at source has helped in data validation, analytics and security; avoiding data duplication. Easy referencing and robust process documentation were ensured with Document linking; plus, consolidating page views by providing multiple options in a single screen also increased compliance.

PLANNING AND RELIABILITY IMPACTCognitive solutions helped forecasting and planning to avoid unnecessary spends and set automated

http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Winter-2016/Reviews/Making-everything-work-better.aspx


28 | ON-DEMAND WEBINAR FOCUS | AIRCRAFT IT MRO | WINTER 2016-2017

BEFORE MAKING A key decision or if you are building a reference portfolio of relevant knowledge,

these On-Demand Webinars will add vital market intelligence to your established professional skills. They’ll improve and sharpen your awareness of available solutions and add to your knowledge store. You’ll gain an overview of the major MRO software systems on the market today, from the world’s leading IT Vendors, and all at a time and a place compatible with your busy schedule. Each webinar lasts 1 hour, providing airlines, aircraft operators and MROs with the perfect introduction to each leading MRO software solution on the market today.

In this first of two parts, we’re focusing on End-to-End solutions that can transform MRO IT from a group of, often, separate solutions for different process into a single solution. End-to-End IT solutions can deal with the IT needs of each engineering and support process, support the integration of MRO activities in order to realize the greatest efficiencies and can integrate MRO within the wider enterprise in order not only to realize efficiencies but also to take advantage of all data generated in the airline, from whichever source. End-to-End solutions remove the corporate silos and make all of the enterprise’s capabilities and resources available throughout the business.

Using the Aircraft IT On-Demand Webinar library, users can browse an enormous range of solutions from world leading software developers and vendors who know the MRO / M&E market well and apply that knowledge to their products. With each On-Demand Webinar taking an hour and being available online, readers can view as many as they want, when they want and in a place that’s convenient; they can even call together a group of interested colleagues who are all concerned with understanding the market or moving towards the selection of a new system. As a preliminary step, this will save many man hours while exposing users to all of the solutions that might match their requirements.

HOW IT WORKS • Every two weeks an industry leading

IT Vendor hosts a live, 1 hour long, Software Demonstration / Masterclass Webinar showcasing their solutions via the Aircraft IT website.

• Each Webinar is recorded and then posted back up online for users to view.

• The comprehensive Aircraft IT On-Demand Webinar library allows airlines and operators the chance to view full overviews of all the leading MRO / M&E IT Solutions on the market from the comfort of their own home or desk at a convenient time of their choosing.

• Simply use the search functions at the On-Demand Webinar page to refine your search, pinpoint the webinars relevant to your needs and register to view your preferred sessions.

THE WEBINAR FORMATSo, for instance, when you’re researching the End-to-End MRO / M&E IT market, it’s all there, making it easy to review the best solutions in the market, using the ‘Category’ search to find On-Demand Webinars from leading End-to-End MRO / M&E IT solutions vendors. Just select, ‘End-to-End MRO / M&E IT solution’, to help focus on exactly what you’re looking for. The helpful Webinar format means you don’t just learn what solutions do but also how to use them and apply them to different challenges and opportunities.

ON-DEMAND WEBINAR FOCUS:End-to-End MRO / M&E IT SolutionsThe On-Demand Webinars you’ll need to choose the right MRO solution for you.

INTERACTIVEClick here to view On-Demand Webinar details

13th October 2016

Commsoft OASES Aviation MRO / M&E Software Demo & Overview On-Demand Webinar (inc: Mobile / Paperless M&E; Latest Capabilities and Future Developments).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 13th October 2016) for an excellent chance to view a full system overview and as live online demonstration of one of the industry’s leading and most cost effective end-to-end aviation maintenance and engineering management software solutions: OASES from Commsoft. OASES is used worldwide by over 90 customers from national flag carriers, regional airlines, and other operators to specialist MRO facilities and CAMO providers and including all sizes of business. During the Webinar Commosft experts will demo some of OASES’ latest developments including how the system assists working in a mobile and paperless environment.


Digital Aviation Maintenance Software Demos and Overview Webinar - Synchronize & Digitize MRO Operations through IT. (inc: Ramco Next-Gen Tech Demos: Mobile M&E Apps, BOTS Technology, HUBS, Virtual Reality, Connected Material Planning, IoT; plus MRO Industry Challenges for a Digital Future)

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 3rd November 2016) for an excellent chance to discover the latest innovations in digital and paperless Aviation Maintenance with live demos and a full overview of Ramco’s latest Next-Gen digital solutions, including Mobile M&E Apps, HUBS, BOTS Technology, IoT, Virtual Reality and for Material Planning, how to connect all customers, suppliers and logistics providers to ONE digital platform for a fully connected solution. You will see how airlines, aircraft operators, heli-operators and MROs of all sizes can integrate these sophisticated tools and concepts into any IT structure to take full advantage of a digital future.

3rd November 2016

http://www.aircraftit.com/MRO/Webinars/Commsoft-OASES-Aviation-MRO-ME-Software-Demo-Overview-Webinar-inc-Mobile-Paperless-ME.aspx

http://www.aircraftit.com/MRO/Webinars/Commsoft-OASES-Aviation-MRO-ME-Software-Demo-Overview-Webinar-inc-Mobile-Paperless-ME.aspx

http://www.aircraftit.com/MRO/Webinars/Mxi-Maintenix-Aviation-ME-MRO-Software-Demo-Airline-3rd-Party-MRO-Integration.aspx

http://www.aircraftit.com/MRO/Webinars/Ramco-Synchronize-Digitize-MRO-Operations-through-IT.aspx

http://www.aircraftit.com/MRO/Webinars/Ramco-Synchronize-Digitize-MRO-Operations-through-IT.aspx

WINTER 2016-2017 | AIRCRAFT IT MRO | ON-DEMAND WEBINAR FOCUS | 29


9th June 2016

Maintenix Aviation M&E / MRO Software Demo On-Demand Webinar: Earning Customer Confidence - How greater interoperability between airlines and third-party MRO providers can deliver on the flight operations promise.

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 9th June 2016) for a great opportunity to see a full overview and demo of one of the industry’s leading Aviation M&E / MRO Software Solutions: Maintenix from Mxi Technologies. As the Webinar will show you, Maintenix is a comprehensive, fully integrated software package used by large airlines, regional carriers, low-cost airlines, aircraft operators, MRO facilities and OEMs throughout the world. During the Webinar the Mxi experts take you on a tour of Maintenix and the rich functionality the system provides as well as covering the latest developments to the system.


29th September 2016

Trax eMRO M&E Software and Mobile Apps Demo & Overview On-Demand Webinar (inc: Next-Gen Mobile / Paperless M&E; App Demos - PilotLog (ETL/ELB), CabinLog, QuickTurn, Task Control; more...).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 29th September 2016) for an excellent chance to discover the latest innovations in aviation M&E / MRO software from one of the industry’s leading aircraft M&E / MRO software solutions: TRAX, as used worldwide by over 140 customers of all sizes - from large national flag carriers and small regional airlines to specialist MRO facilities. During the Webinar Trax experts showcase and demo their new, ground-breaking, web-driven ERP technology: eMRO, and introduce you to their suite of new mobile M&E Apps which can integrate with any M&E system.


O�ering DigiPLAN, DigiREPORTS, Analytics and B2B for DigiMAINT and WebPMI MRO systems.

Our DigiDOC CMS is agnostic of MRO with proven integration with any competitors’ system, in addition to our own.

only supplier of 2 MRO ‘best of breed’ plus

iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300


http://www.aircraftit.com/Operations/Webinars/Flygprestanda-Flight-Planning-Demo-Webinar.aspx


http://www.aircraftit.com/MRO/Webinars/Trax-ME-MRO-Software-Demonstration-On-Demand-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Trax-ME-MRO-Software-Demonstration-On-Demand-Webinar.aspx

http://www.aircraftit.com/MRO/Vendors/DigiMAINT-DigiDOC-DigiPLAN-DigiREPORTS-WebPMI-.aspx

http://aerosoftsys.com/asi/



21st April 2016

Live Aviation Maintenance Software Innovations & Plug-ins On-Demand Webinar (inc: Digital Document Manager / Processor; Maintenance Reserves Calculations; Reliability Reporting; Data Migration & Back-up).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 21st April 2016) for an excellent chance to discover how the latest Aviation M&E / MRO technology innovations from ADSOFTWARE provide plug-ins and add-ons that can greatly enhance any Maintenance Information System. This includes a demo of a unique, next-generation digital document manager / processing solution that ensures all received documents (SBs, ABs, AMM Updates, Invoices, etc.), in any format, are automatically sent to and then updated in all relevant company-wide software solutions and apps. As you will see this ensures key personnel always have quick access to the most up-to-date information.



19th May 2016

Rusada Envision Aviation MRO / M&E Software Demo & Overview On-Demand Webinar (inc: Mobile / Paperless M&E; Latest & Future Developments).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded on 19th May 2016) for an excellent chance to see a full overview and as live online demo of one of the industry’s leading Aviation M&E / MRO software solutions: Envision, from Rusada - as used by over 110 customers worldwide of all sizes - from large national carriers, low-cost and regional airlines to heli-operators, business aviation, MRO facilities and CAMO providers. During the Webinar Rusada experts demo some of Envision’s latest developments and show how the system assists working in a mobile and paperless environment, including raising non-routines, requesting parts and electronic signatures.

http://www.aircraftit.com/MRO/Webinars/Aircraft-Maintenance-Software-Innovations-Plug-ins-Webinar-Digital-Records-Data-Back-up-more.aspx

http://www.aircraftit.com/MRO/Webinars/Aircraft-Maintenance-Software-Innovations-Plug-ins-Webinar-Digital-Records-Data-Back-up-more.aspx

http://www.aircraftit.com/MRO/Vendors/World-class-Aviation-Maintenance-Management-Software.aspx

http://mxi.com

http://www.aircraftit.com/MRO/Webinars/Rusada-MRO-ME-Software-Demonstration-Webinar-Inc-Full-Demo-of-Envision-Solution.aspx

http://www.aircraftit.com/MRO/Webinars/Rusada-MRO-ME-Software-Demonstration-Webinar-Inc-Full-Demo-of-Envision-Solution.aspx



Digital Aircraft Technical Records

FROM THIS…

…TO THIS.

ADS has the best aviation archive search software and the best scanning teams. The search systems are specilfi cally tailored for aircraft records. Use our scanning teams or just use the indexing software with your own scanned records.

Aircraft Data SystemsTel: +33 (0) 466 230 316, email: [email protected]: www.adsfrance.net or www.technicalrecords.net

ADS HP 0813.indd 1 05/08/2013 10:28


3rd March 2016

Electronic TechLog (ETL / ELB) and Paperless & Mobile Aircraft Maintenance Software Demonstration On-Demand Webinar (including efbTechLogs™, Mobile Mechanic™, and Mobile Inventory™).

SESSION OVERVIEWRegister to view this this On-Demand Webinar (recorded 3rd March 2016) and join Ultramain Systems for an as live software demonstration of their latest ground-breaking and popular paperless and mobile solutions, including efbTechLogs, Mobile Mechanic, and Mobile Inventory. During the Webinar you see how Ultramain software is used by airlines, aircraft operators and MROs across the world to fully replace paper technical logs, task cards and other forms, and can transform your organization into a fully paperless operation.


18th February 2016

AMOS M&E / MRO Software Demo & Overview On-Demand Webinar (including AMOSmobile, Ground Time & Maintenance Forecast Modules Demos; Latest & Future Developments).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 18th February 2016) for an excellent opportunity to view a full overview and live demonstration of the industry’s leading M&E / MRO Software solution: AMOS - including demos of the AMOSmobile platform, and modules Ground Time and Maintenance Forecast (new module). As you will see during the Webinar, AMOS is a comprehensive, fully integrated software package used by over 140 customers of all sizes, from major low-cost, regional and flag carrier airlines to large airline groups, business operators, heli-operators and MRO facilities.

http://www.aircraftit.com/MRO/Vendors/ADS-Aircraft-Maintenance-Records.aspx

mailto:contact%40adsfrance.net%20?subject=Enquiry%20via%20Aircraft%20IT

http://www.technicalrecords.net

http://www.adsfrance.net

http://www.aircraftit.com/MRO/Webinars/Electronic-Logbook-ETL-ELB-Paperless-Aircraft-Maintenance-Software-Demo-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Electronic-Logbook-ETL-ELB-Paperless-Aircraft-Maintenance-Software-Demo-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/AMOS-ME-MRO-Software-Demonstration-Webinar-2016.aspx

http://www.aircraftit.com/MRO/Webinars/AMOS-ME-MRO-Software-Demonstration-Webinar-2016.aspx



IDMR’s Technical Documentation Management System, InForm, has been designed to play a central role in the long-term survival and proliferation of technical documentation. InForm, written from the ground up as an airline document management system, will allow you to author and maintain virtually any document. Technical Documentation Management is now on aviation executives agenda’s worldwide.Technical documents are the primary source of aircraft, engine, and component reference InFormation which are constantly changing. On-going revision’s and updates by manufacturers, vendors and airline personnel add more complexity in controlling these documents. Failing to follow manufactures, vendors, and regulatory agencies approved maintenance repair and overhaul procedures can result in poor quality control or worse non-compliance fines.Without a centralized approach to Technical Documentation Management, these important documents are usually stored in multiple places, version control is lacking and in many cases different automated tools are used to create and maintain record keeping, perpetuating a process that is extremely time consuming and in most cases inaccurate. InForm offers a Technical Document Management Solution that provides a single repository for storing electronic documents received from outside sources such as manufactures, vendors, and internal personal.IDMR offers airlines, manufactures and third-party maintenance providers the industry’s most technically advanced, web centric, fully customizable, easy-to-use, all encompassing, mission critical and affordable suite of Technical Documentation Management solutions.

[email protected]

Tel: +1 888 675 4527

DOCUMENTS…MANAGED.


19th November 2015

SAP Aircraft M&E / MRO Software Suite Demonstration Webinar - Simplifying M&E Processes (including CAMO, Mobile M&E, Planning, Fleet Management, Materials, Shop visit, Configuration Management & Control, lots more...).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 19th November 2015) for an excellent opportunity to see a full overview with as live online demonstration of an industry leading suite of modular and powerful SAP certified aircraft M&E / MRO software solutions from 2MoRO Solutions. You will see how the software is designed to assist you to track, plan and execute all areas of Aircraft Maintenance, Fleet Management, Continuing Airworthiness (CAMO), Finance, Planning, Mobile M&E, Configuration Management, Materials, and more.


21st January 2016

Paperless Aviation Manuals Masterclass & Software Demo On-Demand Webinar (including Central Data Repository, XML, Editing, Revision Control, Tagging, more...).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 21st January 2016) and watch the paperless document and manuals specialists IDMR Solutions as they walk you through how to produce truly structured and paperless Corporate Manuals, via a live demonstration of the ground-breaking Paged Document Editor (PDE) software solution (developed specifically for aviation). During the Webinar you will see the business benefits of a central data repository instead of a collection of Word or other documents and see how PDE provides a one-stop, company-wide solution for Corporate Manuals and Procedures.

http://www.aircraftit.com/MRO/Vendors/InForm-eMat-eSIM.aspx

http://www.aircraftit.com/MRO/Webinars/Live-SAP-MEMRO-Software-Demo-Webinar-Recording-inc-CAMO-Planning-Fleet-Materials.aspx

http://www.aircraftit.com/MRO/Webinars/Live-SAP-MEMRO-Software-Demo-Webinar-Recording-inc-CAMO-Planning-Fleet-Materials.aspx

http://www.aircraftit.com/MRO/Webinars/Live-Paperless-Aviation-Manuals-and-Procedures-Masterclass-Software-Demo-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/Live-Paperless-Aviation-Manuals-and-Procedures-Masterclass-Software-Demo-Webinar.aspx



Date: 9-27-2016 1:03 PM

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APPROVALS

QC: Steve Jablonoski

PR: Pat Owens

PP: Marybeth Oskin

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GCD: Eugene Varnado

AD: Sarah Frazer

CW: Chloe Lebamoff

AE: Megan O’Malley/Katie Bunimovich

Publications: Aircraft IT Operations eJournalNotes: None

Gutter: NoneFolds: NoneNoneMedia/Color Sp: PRINT/4 COLORCountry: NoneLanguage: English

Bleed: 142.5 mm x 187 mm Trim: 136.5 mm x 181 mmSafety: 126.5 mm x 171 mmScale: 1=1 Actual Size: 136.5x181

boeing.com/services

LIFECYCLE SUPPORT ANYTIME, ANYWHERE.

BOEING SUPPORT AND SERVICES. A BETTER WAY TO FLY. Whatever airplanes are in your fl eet, Boeing

puts the industry’s most comprehensive portfolio of support and services at your fi ngertips. Whether the need is entry-into-service and

real-time customer support, maintenance and engineering, parts and fl ight operations solutions, training, software and data analytics,

we tailor total lifecycle support to optimize the performance of your airplanes and operations. We’re here 24/7, for whatever you need.

That’s a better way to fl y.

S:126.5 mm

S:1

71 m

m

T:136.5 mm

T:1

81 m

m

B:142.5 mm

B:1

87 m

m


8th October 2015

Aviation M&E / MRO Software Demonstration of OASES On-Demand Webinar (including System Highlights Demos, Overview of Mobile M&E App & e-Signatures).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 8th October 2015) for an excellent chance to view a full system overview and as live online demonstration of one of the industry’s leading and most cost effective end-to-end aviation maintenance and engineering management software solutions: OASES from Commsoft, as used by over 90 customers worldwide of all sizes from national flag carriers and regional airlines to specialist MRO facilities and CAMO providers. During the Webinar you will see some cutting-edge new developments in M&E Software and OASES System highlights including: Repetitive Defect Investigations; Electronic Technical Log; AD / SB & Engineering Document Control and Reporting; as well as an exclusive first look at the new M&E e-Signatures OASES mobile M&E App features.


24th September 2015

Trax M&E / MRO Software Demonstration On-Demand Webinar (including Mobile Solutions; Latest Developments & Upgrades; Paperless M&E).

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 24th September 2015) for an excellent chance to view a full overview and as live demonstration of one of the industry’s leading aircraft M&E / MRO software solutions: TRAX, as used by over 140 customer worldwide of all sizes - from large national flag carriers and small regional airlines to specialist MRO facilities.

http://www.aircraftit.com/MRO/Vendors/Boeing-Support-and-Services.aspx

http://boeing.com/commercial/services

http://www.aircraftit.com/MRO/Webinars/Commsoft-MRO-ME-Software-Demo-of-OASES-2015-inc-Demo-of-new-Mobile-Apps.aspx

http://www.aircraftit.com/MRO/Webinars/Commsoft-MRO-ME-Software-Demo-of-OASES-2015-inc-Demo-of-new-Mobile-Apps.aspx

http://www.aircraftit.com/MRO/Webinars/Trax-MROME-System-Demonstration-Webinar-2015.aspx

http://www.aircraftit.com/MRO/Webinars/Trax-MROME-System-Demonstration-Webinar-2015.aspx



30th April 2015

Engine Overhaul Software Demonstration On-Demand Webinar (including Corporate Performance Management).

SESSION OVERVIEWRegister to view this On-Demand Webinar (Webinar recorded on 30th April 2015) for an excellent chance to view an as live demonstration of the industry’s leading Engine Overhaul Software Solution: IFS Applications - including an exclusive look at the Corporate Performance Management solution as used by Emirates to manage their business processes and strategy for each Engine Overhaul. The Webinar begins with the IFS experts providing a brief high-level overview of who they are and what modules the IFS Applications solutions contain.

More mobility for the world

Lufthansa Technik [email protected]

The whole fleet atyour fingertips:

Lufthansa TechnikMRO-IT solutionmanage/m®

• Keep control

• Quality assured

• Airline proven

manage/m®

Technical Operations WebSuite

136,5x181+A_manage-m_RZ01.indd 1 19.01.12 10:53



23rd July 2015

Digital Aviation MRO / M&E Masterclass Webinar: Prepare for the future of MRO (including Mobility; Wearables; IoT; Augmented Reality; Data Migration; Big-Data Analytics; Inventory Optimization; more...)

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 23rd July 2015) and join the digital aviation MRO / M&E experts from Hexaware as they take you on a tour of the latest digital technology advances and show you how airlines, aircraft operators and MROs can leverage these developments to drive huge increases in efficiency with lower costs maintaining their aircraft or parts. The new technology you see in this session includes: Mobility, Wearables, IoT, Augmented Reality, Big-Data Analytics, Data Migration, Inventory Optimization and more.

http://www.aircraftit.com/MRO/Webinars/IFS-end-to-end-MRO-ME-Software-Demonstration-Webinar.aspx

http://www.aircraftit.com/MRO/Webinars/IFS-end-to-end-MRO-ME-Software-Demonstration-Webinar.aspx

http://www.aircraftit.com/MRO/Vendors/managem.aspx

http://www.aircraftit.com/MRO/Webinars/Transform-Aviation-MRO-for-the-Digital-Future-inc-Augmented-Reality-Inventory-Optimization.aspx

http://www.aircraftit.com/MRO/Webinars/Transform-Aviation-MRO-for-the-Digital-Future-inc-Augmented-Reality-Inventory-Optimization.aspx




5th March 2015

Aircraft M&E / MRO Software (including Aircraft Configuration Management; MRO Process) demonstration of Alkym Webinar.

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 5th March 2015), for an excellent chance to view an as live online demonstration of the extremely popular and cost effective end-to-end aircraft M&E / MRO IT Solution: Alkym® from Seabury MRO Solutions (formerly Volartec); as used by 60+ airlines, aircraft operators, heli-operators, MROs and CAMOs all over the world. During the Webinar you also see some cutting-edge new developments in M&E/MRO Software: including Aircraft Configuration Management and MRO Process. The Webinar begins with a full high-level tour of Alkym®, and the rich functionality the software provides - including: Technical Library; Quality Assurance; Airworthiness, Reliability.


20th November 2014

Lufthansa Technik - manage/m® MRO and Aircraft Materials - Parts Management software demonstration Webinar recording.

SESSION OVERVIEWRegister to view this On-Demand Webinar (recorded 20th November 2014) and see an exclusive as live online demo of the unique software solution manage/m® MRO WebSuite from Lufthansa Technik. The Webinar takes you on an online guided tour of the new and improved manage/m® solution, designed to assist airlines in managing the aircraft maintenance operations of their entire fleet via a sophisticated web-based software system. You will also see a detailed demonstration of the m/material module and see how to search for, order and manage all your materials / parts; to track each item; and to download all relevant order and shipping documents online.

http://www.aircraftit.com/MRO/Vendors/Management-Control-System-for-Aircraft-Maintenance.aspx

http://www.seaburymro.com

mailto:mkt%40seaburysolutions.com?subject=Enquiry%20via%20Aircraft%20IT%20MRO

http://www.aircraftit.com/MRO/Webinars/Live-ME-MRO-Software-Demo-of-Alkym-Webinar-inc-Aircraft-Configuration-Management-MRO-Process.aspx

http://www.aircraftit.com/MRO/Webinars/Live-ME-MRO-Software-Demo-of-Alkym-Webinar-inc-Aircraft-Configuration-Management-MRO-Process.aspx

http://www.aircraftit.com/MRO/Webinars/Lufthansa-Technik-managem-Overview-and-Demonstration-2014.aspx

http://www.aircraftit.com/MRO/Webinars/Lufthansa-Technik-managem-Overview-and-Demonstration-2014.aspx

36 | VENDOR JOB CARD | AIRCRAFT IT MRO | WINTER 2016-2017 Vendor Job Card

YOUR NAME, YOUR JOB TITLE AND THE NAME OF THE BUSINESS?PIERRE DAGOIS: Pierre Dagois, Chief Executive Officer, 2MoRO Solutions Sarl.

AIRCRAFT IT: How did 2MoRO get started?PD: 2MoRO was founded in 2004, originally with a team of MRO software integration specialists, mostly in the SAP ERP landscape. As we started to work with some of the most reputable aerospace companies, we quickly saw that there was a real need for specialized software in the MRO market. Since then, 2MoRO IT experts (PhDs, engineers) have developed Aviation MRO software to complete the world proven SAP ERP with user-oriented and innovative off-the-shelf functionalities. Our main drivers are to both enhance our software with innovation (Simulation algorithms, Big Data, Mobility, RFID, Cloud computing, Integration with embedded data, datamining…) and of course anticipate the market needs as we develop these new functionalities in partnership with end-users.

AIRCRAFT IT: What is the attraction of aircraft related IT?PD: Aircraft operators, maintenance facilities and Aeronautics manufacturers have basically two main concerns with respect to IT: the first one is to handle their business process with state-of-the-art solutions that will make it both efficient and compliant with regulations. Traceability, quality and effectiveness are of paramount importance. By partnering with SAP – the world leader in ERP solutions – for more than

10 years, we are confident to propose the best in class solutions. The second concern is to be attractive and differentiated from the competition. Having access to tremendous data, our customers are willing to get the most from it, and thus, provide more safety and/or new types of customers’ services, all towards one ultimate goal: giving the best customer experience. Customized services such as the customer configured technical data, are a good example and 2MoRO has been mastering this topic for years.

AIRCRAFT IT: What is the guiding business principle that drives 2MoRO?PD: In fact, that would be two business principles: listen to, and support our customers. 2MoRO’s experienced team provides the IT expertise and aviation business knowledge required to assess the real expectations of the market. Supporting means more than basic customer support, it is really to bring value and innovation all along the way. From our perspective, these rules are the only way to understand

and leverage both industry-best-practices and innovation throughout maintenance organization and within budget. In the end, this is what our customers are expecting: ‘Do the basics right, and bring some value so I can be better than the others.’

AIRCRAFT IT: What has been 2MoRO’s greatest IT achievement to date, and why?PD: From a small team of specialized guys in the MRO, we have built a software suite that is now recognized by the industry leaders (such as Safran, Airbus, CFMi, Rolls-Royce, etc.) for its quality; so much so that it is implemented in more than 25 countries. But, being considered by the biggest would not have been a full success if we haven’t been able to bring this level of quality and knowledge to the smallest, thus achieving the great challenge of providing state-of-the-art IT solutions at the best prices. Our software quality is mirroring the SAP® quality – the best in class – and it has been testified by our numerous SAP® certifications.

AIRCRAFT IT: What has been 2MoRO’s greatest business achievement to date, and why?PD: Over the years, we had several major business successes with prestigious companies such as SAFRAN Helicopter Engines, Airbus Helicopters, SAFRAN Aircraft Engines, and also with small & medium size operators and MRO centers. This diversity really means something to us. But mostly what we are really proud of is being a trusted software provider for the industry leaders for more than a decade. We have been so close to our customers, that they really have what they were expecting, and even more. This is how we gain trust from customers, always being side by side with them.

AIRCRAFT IT: What have been 2MoRO’s disappointments and what have you learned from them?PD: 2MoRO has been a key player in the European aviation research community for years. Our main disappointment is the processing time required to move from the innovation of an R&D project to its commercial deployment on the market. For instance some disruptive technologies and features on which we worked in R&D projects 10 years ago are only now being proposed on the market. And today we are thinking and working on features that will be added to our portfolio in five years or so. Fortunately, these experiences have made us stronger in the way we do R&D: we have been improving our R&D processes, being closer to our customers, proposing to our loyal customers to become partners on specific use cases.

Pierre Dagois is an engineer who graduated from ESIGELEC, (France) and also got an MBA in international business management (University of Laval, Canada). From 1998 to 2000, Pierre worked as Technical & Sales Engineer in the Commonwealth on behalf of ALSTOM/AREVA and then from 2000 to 2005 as International Projects Manager (Algeria, Gabon, Kuwait, Oman, Russia, Venezuela, Zambia , ...) with regular missions in India and in the Middle East. Pierre joined 2MoRO in 2005 as Chief Operation Officer and has been Chief Executive Officer since 2009.

How does 2MoRO Solutions ensure that its clients can be competitive? Pierre Dagois reveals the thinking behind the success

“2MoRO’s experienced team provides the IT expertise and aviation business knowledge required to assess the real expectations of the market. Supporting means more than basic customer support, it is really to bring value and innovation all along the way.”

WINTER 2016-2017 | AIRCRAFT IT MRO | VENDOR JOB CARD | 37Vendor Job Card

AIRCRAFT IT: In a sentence, how would you summarize what 2MoRO does for aviation customers?PD: 2MoRO provides cost effective CAMO and MRO software that brings quality at all times, and innovation for the future; supporting our customers in running their business more efficiently.

AIRCRAFT IT: What is new on 2MoRO’s development horizon?PD: We always thought that our job as aviation software provider was to make complexity simpler. We have been pursuing that challenge for years, and we are close to releasing a new type of software, where complexity will be handled by the software itself, not the user. And this will be available at all levels, starting with cloud hosting, automatic technical data updates, automatic alerts, simplified UI, and much more... In short, getting all our knowledge in a simplified all inclusive package. Stay tuned for more information.

AIRCRAFT IT: What will be the next big thing in Aviation IT?PD: Well, of course that is a good question. On the one hand, there are those ‘trendy’ things, such as Big Data, the Internet of Things (IoT), Cognitive Expert Advisors, Machine learning, etc. These are the trendy topics and of course, the ones you don’t want to miss out on. On the other hand, there are still those big day-to-day issues that are far from being 100% addressed by current market offers. We have seen MRO companies, moving backwards because of the lack of performance of their new IT system. For instance, who really delivers a100% paperless MRO software? Or a 100% integrated solution? We believe that the future for IT providers in the aviation market is to be able to offer the right balance between operational, cost effective and innovative solutions; this is what the market is waiting for.

AIRCRAFT IT: What do you want your customers to say about 2MoRO?PD: That they enjoyed working with 2MoRO and are ready to testify to that. That they chose the right provider because we provided what we said we would provide and more. That our team is valuable in implementation, that our support is first-rate and that they really participate with our software roadmap.

AIRCRAFT IT: Pierre Dagois, thank you for your time.


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2moroAnnoncePresse1112.pdf 11/01/12 16:12:56

“…our job as aviation software provider was to make complexity simpler. We have been pursuing that challenge for years, and we are close to releasing a new type of software, where complexity will be handled by the software itself, not the user.”

http://www.aircraftit.com/MRO/Vendors/2MoRO-Solutions.aspx

http://www.2moro.com

The Next Big Shift in Airline MRO AnalyticsBaiju Jacob, Director and Global Head of MRO Practice, Hexaware and Manuel Fernandes, Digital Subject Matter Expert & Senior Consultant, at MRO Practice, Hexaware explain how analytics has progressed from descriptive to predictive to prescriptive

38 | WHITE PAPER: HEXAWARE | AIRCRAFT IT MRO | WINTER 2016-2017

WINTER 2016-2017 | AIRCRAFT IT MRO | WHITE PAPER: HEXAWARE | 39

TRADITIONAL IT IS shrinking; the age of large mainframes, huge data centers, and an army of IT staff supporting them are shifting towards increasing automation and more digital processes. Digital is growing

and businesses like ours help customers make that shift. So what does this transition imply for MRO?

The MRO practice has been one of Hexaware’s focus areas for many years. We have developed a range of solutions and services to cover maintenance organizations’ needs for the journey from data to digital (Data2Digital). As we mentioned above, the Aviation MRO industry is experiencing the shrinking of traditional IT with many players moving from custom legacy software to a modern, new generation of MRO applications which help in moving to digital. Also, business processes are being automated with ‘straight-through’ processing or with the use of boards which have now come in to play.

At Hexaware, we are growing our digital side which includes mobility and wearables such as Hololens. We are also increasingly moving towards development of big data solutions that help our clients with predictive maintenance as well as inventory optimization.

THE EVOLVING ROLE OF ANALYTICS — FROM DESCRIPTIVE TO PRESCRIPTIVE ANALYTICSFor this article we’re going to focus on Analytics or insights and actions which will help our industry save significant costs and become more efficient by reducing AOG (aircraft on ground) events, along with optimum management of all resources and predictive maintenance.

FROM DESCRIPTIVE TO PREDICTIVE TO PRESCRIPTIVEAnalytics have been evolving constantly: for instance, a few years ago, it could best be described as descriptive — telling users what was happening in their engineering and maintenance areas and what was driving it. Descriptive analytics still accounts for about 70% of the analytics done in MRO and maintenance areas.

The next level involves predictive analytics, which is more sophisticated and tells users why something has happened, and what will happen next. There are various predictive models that we’ll cover.

Now, a new form of analytics is appearing, which is prescriptive; it not only tells the user what will happen but also how it will impact them and what they need to do, in order to minimize that impact. As of now, less than 20% of analytics fall into the predictive and prescriptive categories. However, the more insight leveraged from analytics, the greater the competitive advantage for the user. But then, achieving these advantages will increasingly call for systems with greater sophistication and complexity.

To better explain , with descriptive analytics, the first stage is ‘descriptive’ and tells users only what happened in the past — by parts purchased, by location, or by particular KPIs — i.e., information about the user’s existing or historical data. The next level is ‘diagnostic’ which tells users what is happening with certain types of data. For example, if we look at the top five vendor analysis, it diagnoses the vendor data and tells the user how those vendors are performing on various levels such as fill rates, quality, etc. One level further is ‘trend analytics’, which identifies certain trends and highlights where they are going: for example, the trend of material and labor costs for a particular location over a known period of time. This is a basic analysis of the user’s data and can be available at an organization level as well. In addition, it doesn’t involve too much sophistication, and is a basic first step for a user starting off on analytics.

There are various packages available in the market to provide analytic solutions. Our own business (Hexaware) provides a pre-built digital MRO suite with more than 150 KPIs covering most areas of a user’s maintenance and parts operations, including inventory and procurement. If a user were to try to build an in-house solution using BI (business intelligence) tools, it would probably take a year, but using a pre-built digital MRO suite, a BI or analytics package can be quickly rolled-out in less than eight weeks. The user can then continue to add capabilities to that package to cater their specific requirements for certain KPIs and dashboards.

BIG DATA AND ITS RELATIONSHIP TO CLOUD COMPUTINGThere have been many advances in analytics, and today, while using predictive analytics for aircraft maintenance, some airlines and MROs are also moving towards prescriptive analytics to tell them what maintenance needs to be done on aircraft.

But before we deep dive into more advanced analytics, let us look at the capabilities of, sensors and IoT (Internet of Things) devices in the market today — they will capture close to 1 billion gigabytes in 2016. A lot of data, you might think. However, this data volume is forecast to grow to about 98 billion gigabytes a year in the next ten years. To process these huge data volumes will need capabilities far beyond the traditional databases that support M&E systems today, or using current BI tools and programming languages to analyze data.

BIG DATAIf we consider what ‘big data’ is, we can describe it with three ‘V’s:

• Volume — just one aircraft engine with sensors will generate 20 terabytes of data in real time, per day, per aircraft. So imagine the volume of data that will be flowing into users’ databases. There is no way that current databases can handle this volume of data.

• Velocity — the speed at which the data is generated and transmitted; roughly 1 terabyte of data per hour for just that one engine. Not only is the data high volume, but it is transmitted to the database at great speed.

• Variety — there are many different types of data being generated all of the time such as line maintenance data, engine data, aircraft health data, pictures, videos, text, etc. It is almost impossible to process all of this without tools and systems designed to handle big data.

APPLYING CLOUD COMPUTING TO THE CHALLENGE OF BIG DATAWhat is the connection between big data and cloud computing? Analyzing big data can potentially lead to big profits, but is it worth the time and money needed to undertake that analysis? To process this huge amount of data to run, say, a monthly report using Hadoop* to analyze this data and find some meaningful insights from it might take 100 computing hours. However, there are alternative ways to get this type of job done:

6© Hexaware Technologies. All rights reserved. | www.hexaware.com

Evolving AnalyticsFrom Descriptive to Predictive to Prescriptive


Descriptive, Diagnostic & Trend Analytics

• Purchase Amount By Location/Part Keyword

• Average times of purchasing by Part Category

• Top 5 Vendor Analysis• Bottom 5 Vendor Analysis• Lead days by Top 10

vendors/Promise Days• On Time Delivery By Vendor• Trend of Purchase Order/Cost by

time period

• Total Cost By Location• Maintenance cost spent per asset• Maintenance cost per maintenance

strategy• Specialized expertise maintenance ratio• Actual v/s budgeted maintenance cost• Trend of material cost & labor cost by

location• Savings on current inventory value• Savings on minimum inventory value• Inventory value by category• Usage trend for past 4 months

• Work Orders Completed by Trade Type• Total Labor Hours Spent Across

Location• Work Order Wise Actual TAT Vs Labor

Hours• Labor Skill Utilization

Procurement Maintenance Production Control Quality Assurance• Number Of complaints Scheduled By

Fleet type• Out Of Service By Fleet type

MX Planning


Start with our pre-built Digital MRO Suite

Any PlatformLeverage your Enterprise BI platform. Available for Oracle, SAP, Cognos, Qlikview and Microsoft Platforms

ScalableBasic model scales to your requirement and additional KPIs

WYSIWYGPre-built Dashboards in multiple platforms. Industry standard KPIs

“There have been many advances in analytics, and today, while using predictive analytics for aircraft maintenance, some airlines and MROs are also moving towards prescriptive analytics to tell them what maintenance needs to be done on aircraft.”


1. The first option is to build a 10-node Hadoop cluster and keep it in-house so that the job can be completed in about 10 hours. However, the cluster will then be idle for the rest of the month, i.e. utilized for 10 hours and idle for 720 hours.

2. The second option is to build a 100-node Hadoop cluster in the cloud so that the job can be completed in 1 hour, after which that cluster is terminated, so a user only pays for one hour of computing resources used.

With the cloud option, users gain access to more processing power to process more data, but don’t have to invest in a multi-million dollar data warehousing solution. Big data and cloud computing work together with the vast amount of data handled in a maintenance and M&E system to produce the best processing option available today.

PREDICTIVE ANALYTICS IN AIRCRAFT MAINTENANCEPredictive analytics can be summed up in the phrase, ‘What will happen next?’ There are various predictive models including the one that Hexaware uses, the Association model. This model takes all the historical defects and maintenance defects, and tries to associate each failure with a series of failures. Using a data mining process, it shows that, say, a particular strut in the landing gear has failed but, before that, a hydraulic piston had failed, which led to the failure of the strut. The Association model is one such model in predictive analytics that tries to find relationships or associations between various recurrences of failure data.

Similarly, it’s possible to use various models that are available and provide an output which can be run through the ETL mechanics who can give a weight to each of the outcomes, and predict future fail rates.

PRESCRIPTIVE ANALYTICS IN AIRCRAFT MAINTENANCEThis is all about ‘how to do it better’. Once the user knows what is going to fail, they then want to know what the best way to fix it would be. For most airlines with the newest jumbo jets, the cost of downtime for an aircraft will be around $10k per hour. Prescriptive analytics use sensor data, logistics information from M&E systems, and various predictive algorithms to tell the mechanics exactly what steps to execute, the right time to do so, and the correct tools to use. This can help reduce unplanned downtime by almost 18%.

A CASE STUDY — PREDICTIVE AND PRESCRIPTIVE ANALYSIS USING SENSOR DATATHE CHALLENGESNow that we’ve looked at some of the technical aspects of advanced analytics, and what they are capable of achieving in aircraft MRO / M&E, let’s look at a success story with a case that, while unrelated to aircraft, is a very interesting example of how Hexaware applied advanced predictive and prescriptive analytics for a client using sensor data.

The client is a leading US based mining company and one of the world’s largest copper producers. The company faced a number of challenges in their operations including their alarm systems. Every year, on average,

there had been 173,000 alarms, with sensors getting activated by the mobile equipment monitoring system.The alarms had to be reclassified to ensure that the response was timely and effective.

Another problem area happened to be sudden engine failures on their haul trucks which caused a lot of unscheduled downtime and loss of productivity, because the trucks play a very important role in mining and need to be well maintained. As a result, it was necessary to identify indicators of engine failure and what the probability of failure would be, given certain states and events which occur over the engine’s lifetime. In addition to this, regular maintenance, such as engine oil changes, were critical to prevent excessive wear and tear which could have led to a failure.

Also, a lot of excessive idle time was identified with the haul trucks: these are times when, for various reasons, haul trucks remain idle during operation periods. The objective here was to seek out instances that were avoidable and to effect corresponding changes to the operational process. The haul trucks have to make trips from their base to the mining area and return with the copper, but while traveling from one point to another, there were instances when trucks used to overshoot the standard cycle time. Realizing the importance of meeting those times, an analysis was undertaken to reduce the cycle time. The resulting solution entailed the application of around 200 sensors per truck (there were 300 trucks spread over seven mining sites), each sensor generating 10,000 readings per second. This level of sensor data gathered cumulatively amounted to almost 10 terabytes of data over three years.

THE SOLUTIONSThe client already had an enterprise data warehouse running on a Teradata platform, supporting multiple analytic workloads. Hexaware leveraged this infrastructure and implemented a Hadoop 17-node Hortonworks cluster as the data platform which was used to store, cleanse and process the high volumes of sensor data. We also developed statistical analysis models and machine learning models using R language.

ALARMSFirst we classified the various alarms based on certain characteristics derived from text mining of historical alarm reports analyzed using the Hadoop and R language. The data used for this analysis was mainly the alarm data, the annotations and the status reports of the events.

ENGINE FAILURESThe next challenge was predicting engine failures. We undertook multiple predictive modeling techniques such as ‘Random Forest’. This technique was employed to identify and segregate scenarios into high, medium, and low risk types, and their indicative features were used to predict when a haul truck engine could fail. Also, to determine the best time for an engine oil change, we used statistical analysis such as correlation analysis and regression analysis, including oil analysis to determine the levels of iron, lead, and oxidization in the oil.

IDLE TIMESensor data was captured and aggregated to identify idle time, when the engine is running but the truck is stationery or not engaged in loading and unloading activities. A matrix of idle time duration was constructed highlighting which trucks had a longer idle time. Similar to the effort of reducing the cycle time for the haul trucks, specific sensor information such as strut pressure, GIS (geographic information systems) information and the speed of the trucks along particular road segments were taken to perform a triangulation of data, and analysis was done to identify the root causes of high cycle time. Based on this, available options included coaching the drivers, fixing specific spots in the roads (often damaged by the heavy haul trucks that move on them), or to fix the haul trucks themselves.

THE RESULTS & IMPACTThe alarms were re-classified into five categories based on the various clusters: 1. Critical; 2. Warning; 3.Operational; 4. Scheduled; and 5. Information.

These steps resulted in a huge fourfold reduction in the maintenance team’s workload. While this was started as a pilot project at one site, it was eventually rolled-out to all seven of the client’s sites because, the unplanned downtime at the pilot site was reduced by more than 50% compared to the other sites.. Our analysis identified an optimal time for engine oil changes, as well as various operational practices that used to cause problems, leading to a standardization of processes throughout all the client’s sites.


Operational Intelligence: Asset Life Extension and Optimization for leading mining company

• Extending engine life by predicting and preventing engine failure

Value Impact:$ 2.8 M

• Reducing operational costs by eliminating “Choke Points”


• Alarm stratification


• Fuel savings from reducing excessive idle time


• Extending engine life by adopting condition based oil replacement


Value Impact

300+ Trucks

200 Sensors per truck

7 Mine sites

60,000 readings /second

15 data sources

Multiple formats

Multiple Terabytes of data

3 years of historical data

Vital Data Points

Success Story – Advanced Analytics

OVER $10M IN SAVINGSOur solution saved our client more than 10 million USD on running costs and capital expenditures through asset life extension and improved productivity. Though this example is of a mining company, the same kind of solution can easily be incorporated into an airline or MRO setting as the types of equipment are different, but the problems are similar.

CASE STUDY — MRO INVENTORY OPTIMIZATIONTHE INVENTORY MANAGEMENT CHALLENGEManaging inventory is one of the biggest challenges for airlines and other service providers. Parts availability can have a major impact on the operations and lead to an aircraft on the ground. An inventory of $1 million USD per aircraft is considered to be a normal, but, as readers will know, inventory can pile up pretty soon if it not properly managed. Most MRO systems come with inventory planning and forecasting models but they are often not effective due to various reasons.

First, the core function of any M&E system or application is maintenance,

“…it was necessary to identify indicators of engine failure and what the probability of failure would be, given certain states and events which occur over the engine’s lifetime. In addition to this, regular maintenance, such as engine oil changes, were critical to prevent excessive wear and tear which could have led to a failure.”

WINTER 2016-2017 | AIRCRAFT IT MRO | WHITE PAPER: HEXAWARE | 41

not inventory forecasting or optimization. Second, the type of information used for forecasting in such a system does not use extensive data. Typically, they have a more traditional way of forecasting inventory data which just uses historical consumption data. There are other generic inventory optimization solutions available, but there is nothing specifically suited for the airline industry. Considering all these factors, Hexaware came up with a more specific solution optimized to suit aircraft maintenance and spare parts requirements.

THE INVENTORY MANAGEMENT SOLUTIONUsing this solution, it is possible to achieve up to a 20% reduction in inventory for a large airline or MRO service provider. For a smaller business, the reduction might be around 10-15%. The key difference in this solution is the different type of data that it uses to optimize inventory levels. Along with data on inventory and historical consumption, it also uses past and future maintenance data, aircraft reliability data, aircraft utilization, and other parameters.

This solution can be quickly implemented and savings can be achieved within a few weeks. The solution comprises three components:1. The automated ETL (extract,

transform and load) component that contains all the ETL jobs and integrates with the M&E system to extract the data required by the core optimization engine. There is an option to import data into an Excel sheet, CVS file, or text file. The data gets filtered and cleansed, validated and consolidated until the base data is finally generated in the form required by the optimization engine. This data can be extracted daily to get near real-time data. Most of the data required by the ETL component is available in most M&E systems.


Hexaware’s Digital MRO Suite

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AVIATION MRO PARTNER DIGITAL We bring digitalization to realize multipliereffect in Aviation MRO business

InventoryOptimization

Data Migration& Testing

MROAnalytics

Data Warehouse& BI Tools

Mobility Integration& Wearables

Business ProcessServices

About Hexaware

contact: [email protected] www.hexaware.com

Hexaware is your technology partner for end-to-end digital transformation services to the MRO industry. Hexaware’s MRO IT services are part of global travel and transportation practice with over 2000+ consultants working closely with world's leading travel and transportation customers. Catering to 4 out of Top 20 airlines in the world, Hexaware is one of the fastest growing IT & businesstransformation services provider with key focus on Travel & Transportation Industry, and had crossed revenues of USD 500 MN for current year 2016.

2. The optimization engine, written in R language, runs the complex algorithm and achieves the savings using a Continuous Review Model. This processes the input data, uses a complex algorithm and throws out recommendations in the form of inventory re-order points, economic order quantities and min-max levels for inventories. These recommendations can then be filtered at a detailed level before they are imported into the M&E system.

3. Information Delivery that projects advanced analytical dashboards on inventory forecast and future savings. The output of the optimization engine is passed to an analytical model to present the trends and savings on a dashboard.

The optimization engine uses a continuous review model specifically built to optimize aircraft related tasks. It also takes into consideration certain external parameters such as service levels that can be set at a preferred service range. For certain parts, the user might want a service level of 95% and will thus set the service level parameter at 95. The system will take that into account when calculating the optimized inventory value. The inventory cost and AOG cost for certain parts and various other factors are also taken into account by the optimization engine. The optimization engine is also very easy to install and requires minimal hardware configuration.

At Hexaware, we believe that before the user even imports anything into the system, it’s important to see what the savings will be. Hence we built an advanced analytics dashboard which takes the output data from the optimization engine and processes it using a third step (see above) to display trends and analyses of savings in the inventory data.

MRO INVENTORY OPTIMIZATION SOLUTIONFor brevity, this section skips the first and second steps above and goes directly to the output of the optimization engine to give you an idea of how savings can be achieved.

http://www.aircraftit.com/MRO/Vendors/Hexaware-Your-Integration-Partner-for-Aviation-MRO-Technical-Documentation-Systems.aspx


We have incorporated Inventory Optimization as a model in our overall MRO Analytics pack which has various other areas, but this solution is specific to inventory optimization. Our Inventory Optimization solution has four sub-tabs. (See figure 1).

The first is the ‘Overview’ tab providing a high level overview of the current inventory and how much it would be possible to save (in this case $10.05 million USD on a $35.59 million inventory). We used test data based on actual aircraft MRO data. The ‘Overview’ tab also provides the minimum inventory value that the user has to maintain according to the recommendation of the current MRO M&E system (see min-max values above), and how much reduction could be achieved from current inventory levels. In the historical consumption analysis of inventory data, it’s possible to drill down to different categories of parts, a specific ATA chapter, or a specific part.

Next is the ‘Savings’ tab which gives a more detailed breakdown of how the savings shown in the Overview tab can be achieved. It shows ‘Savings in current Inventory — monthly trend’ as seen below.

The Savings tab also shows potential savings by month in monetary value for the next 25 months, and this period can be increased. During the initial few months, the potential savings are high until the inventory is optimized, after which the savings trend becomes smaller and steady. (See figure 2).

The next tab shows ‘Reduction in current Inventory — monthly trend’. This provides details on how the inventory will be reduced. The red line shows current inventory and how it will reduce over 25 months.

‘Savings on current inventory value’ provides information on the savings for each category, and it’s possible to drill down to the chapter level, or even further to the part level. (See figure 3).

BAIJU JACOBBaiju Jacob, Director — Global Travel & Transportation at Hexaware, has more than twenty years of experience in IT consulting in the Travel and Transportation Industry. In his

many years within the industry, he has worked in various roles including consultant, program management and practice development. Baiju leads the MRO practice for Hexaware globally with a focus to provide innovative solution frameworks for the MRO Industry in key areas for their business transformation needs.

MANUEL FERNANDESManuel Fernandes has more than twenty years of experience in IT consulting with domain expertise in Supply Chain Management (SCM) and Aircraft Maintenance, Repair & Overhaul

(MRO) business areas. He has delivered MRO systems Transformation and Migration projects for major airlines and MRO service providers. Currently, Manuel is leading the MRO Practice and Solutions division at Hexaware and built the MRO Data Warehouse, MRO Analytics, Inventory Optimization, Mobility, Migration Frameworks, Automation Test Suites and Advanced Analytics Solutions.

HEXAWAREWith operations in nine countries and a focus on very select industries such as the Airline and MRO industry Hexaware

helps customers through its IT, business process and consulting services to achieve greater efficiency and better outcomes. Hexaware has proven expertise in application transformation management (ATM), legacy modernization, advanced analytics, product engineering, digital assurance, infrastructure management services, digital and business process services to deliver solutions for passenger travel, ticketing & reservations, cargo, revenue management, crew management, MRO, baggage and airport operations. For details: http://hexaware.com/airline-and-airports.htm



Drilling down to the part level also helps identify and concentrate on those parts that can provide maximum savings. These can be sorted based on potential savings to provide more detail.

Then there is the ‘Reduction range in % for parts (quantity)’ and ‘Reduction range in % for parts (US Dollar value)’. These tabs tell users the percentage of reduction that can be achievable. For example, with the parts represented in the third column of the Quantity table, it would be possible to save 50% of the quantity, while, with the parts represented in the first column of the US Dollar value table, it would be possible to save 25% in dollar value. If we click on, say, the third column by quantity, the system will take you to the part level and show how much reduction is possible.

Next step is the ‘Analysis’ tab which provides detailed analysis of the inventory, such as ‘Inventory value by category’, ‘ABC classification by category’ where we can see the parts by categories and can drill down to the chapter level and the individual part level. (See figure 4).

The drill down can be applied across several reports and the criteria for the drill down can even be changed or customized. Scrolling down provides other dashboards such as the ‘fast moving’ parts and the ‘slow moving’ parts categories. It also shows a comparison between fast and slow moving parts, and in this case, 80% of the inventory is slow moving — which is not optimal — and indicates that it has been badly managed.

Finally we have the ‘Export’ tab which allows the export of inventory values calculated by the optimization engine in various formats such as XML (which is accepted by most M&E systems) or Excel or PDF or any other popular formats. The user can first evaluate the data before moving it to the M&E system for further processing.

CONCLUSIONThis article not only shows how the next big transition in Airline MRO Analytics, from descriptive to predictive to prescriptive, can improve efficiency, profitability and reduce costs, but also shows, how that work in practice through the case studies.

Figure 1

Figure 2

Figure 3

Figure 4

* Hadoop is an open-source software framework for storing data and running applications on clusters of commodity hardware. It provides massive storage for any kind of data, enormous processing power and the ability to handle virtually limitless concurrent tasks or jobs. (Source: SAS).


http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Winter-2016/Reviews/The-Next-Big-Shift-in-Airline-MRO-Analytics.aspx



WINTER 2016-2017 | AIRCRAFT IT MRO | VENDOR JOB CARD | 43Vendor Job Card

AIRCRAFT IT: Your name, your job title and the name of the business?SANDER DE BREE: Sander de Bree, CEO, EXSYN Aviation Solutions

AIRCRAFT IT: How did EXSYN Aviation Solutions get started?SDB: EXSYN started out in 2011 as a consultancy company focused on supporting airlines implementing MRO systems. Over the course of several projects, user cases were encountered that triggered the development of what now is EXSYN’s solution platform. This started with the release of our Aviation Data Migration Tool, TITAN, in 2014 and was rapidly followed by the rollout of our data integration solution, INTEGRATOR and in 2015 our Data Analytical tool, Avilytics, hit the market. This resulted in EXSYN Aviation Solutions’ unique positioning as being a leader in aviation maintenance and engineering data.

AIRCRAFT IT: What is the attraction of aircraft related IT?SDB: The answer to this runs deep within our company and is actually embedded in what we call the three main pillars of our company’s foundation:1. Airlines can be more competitive and efficient if

they have a high adoption of digital technology and solutions in their operation;

2. It is possible to eliminate human induced errors and incidents in aircraft maintenance through continuous improvement of digital technologies,

systems and software for aircraft maintenance;3. In our life-time digital technology will outsmart

human capabilities and revolutionize air travel and all supporting industries, companies and processes.

AIRCRAFT IT: What is the guiding business principle that drives EXSYN Aviation Solutions?SDB: Safety is paramount in aviation. All of EXSYN’s solutions revolve around Airworthiness and Maintenance & Engineering data. Not compromising on this on behalf of our customers will always be our number 1 key driver. In addition, implementing or developing solutions for the sake of developing or implementing can never be the main driver. In everything we do we always ask ourselves the question, “how will this benefit an airline”.

AIRCRAFT IT: What has been EXSYN Aviation Solutions’ greatest IT achievement to date, and why?SDB: Our greatest achievement lies within the platform itself. We have been able to make our data solutions scalable in such a way that it allows us to safely and securely manage Airline data without significantly increasing our cost model. This ultimately reflects in the competitive pricing of our solutions and the global fleet of 700+ aircraft that take to the skies daily based on an EXSYN provided solution. Within a timeframe of less than four years, we could not have hoped for a better quality statement by the airlines themselves.

AIRCRAFT IT: What has been EXSYN Aviation Solutions’ greatest business achievement to date, and why?SDB: This pretty much is in line with the previous achievement. Within four years we have been able to become trusted partner to a significant number of airlines worldwide, including large national flag carriers.

AIRCRAFT IT: What have been EXSYN’s disappointments and what have you learned from them?SDB: We’re quite a technology minded company and are always looking into use cases for different digital technology. This means that R&D is quite pivotal for us. Nevertheless, it also still means that sometimes certain things are just not meant for us to explore further. One of these has been the application of drones within aircraft maintenance. Albeit seeing some use cases this was just not part of our key strengths and objectives as a company. So ultimately we placed the project on hold as there was simply no suitable fit with our data platform.

AIRCRAFT IT: In a sentence, how would you summarize what EXSYN Aviation Solutions does for aviation customers?SDB: Process and Manage data in such a way that it not only serves the purpose of Airworthiness Management but that it also becomes a powerful pool of knowledge in order to optimize organizations, reduce costs and increase their fleet availability.

AIRCRAFT IT: What is new on EXSYN’s development horizon?SDB: Our next major development target is to implement Prescriptive Analytical capabilities into Avilytics. In addition, smaller incremental features will be incorporated focused on relating aircraft reliability to fuel consumption of aircraft. In addition, we just rolled-out an IoT network covering the entire Amsterdam Airport. This will provide numerous new possibilities for developing solutions and connecting these to our network.

AIRCRAFT IT: What will be the next big thing in Aviation IT?SDB: The combination of ever more information being digital and available, and integration of the systems holding this data across the value chain of airlines. Ultimately this will lead to cognitive systems in aircraft maintenance. Basically this means putting the full global knowledge and experience for each individual aircraft into the hands of a single technician without the need for a vast support organization to keep track of things.

AIRCRAFT IT: What do you want your customers to say about EXSYN Aviation Solutions?SDB: EXSYN Aviation Solutions makes a difference for its customers through the optimal adaptation of data and digital technology.

AIRCRAFT IT: Sander de Bree, thank you for your time.

Sander de Bree is founder and CEO of EXSYN Aviation Solutions; focusing on engineering and data management solutions for aviation and heavily specialized in the field of IT systems for aircraft maintenance. Next to implementing the overall strategy he oversees all sales activities and actively participates in R&D projects within the company. Sander holds a degree in aeronautical engineering with a specialization in aviation regulations and has a background in business administration. He is a member of the Royal Dutch society of engineers (KIVI NIRIA) and associate to the society’s departments of aerospace engineering and information technology.

What does EXSYN Aviation Solutions bring to MRO IT? Sander de Bree explains how the company’s philosophy informs its work and services

44 | CASE STUDY: JET TIME | AIRCRAFT IT MRO | WINTER 2016-2017

Controlling Aircraft Tooling using RFID Technology

When safety considerations demanded a change, it was sensible says Jakob Heegaard, Director IT at Jet Time, to leverage maximum

business value from the project.

© Jet Time: Thorkild Jensen

FOUNDED IN 2006, Jet Time is an IT charter, business to business (B2B) airline and has enjoyed rapid growth since launch. At the s ame time, the range of activities has also grown from the original

IT Charter to include Ad Hoc Charter, ACMI (Aircraft, Crew, Maintenance and Insurance) charter and cargo. By 2008, growth had been sufficient for Jet Time to establish its own maintenance organization, the subject of this case study. The fleet has also grown and, as of 2015, Jet Time operated 28 aircraft — 5 Boeing B737-300, 6 B737-700, 4 B737-400SF and 13 ATR72.

Right from when the in-house MRO was established, we selected OASES from Commsoft as the MRO/M&E IT solution and it has been running successfully ever since. Jet Time’s MRO occupies two hangars and employs about 75 mechanics working a shift pattern and offering 24/7 coverage. We are able to undertake both Line and Heavy maintenance jobs in our own hangars.

MAKING A FULL BUSINESS CASEWHY DID WE NEED A NEW SYSTEM AND PROCESS?The issue that sparked our thinking was to do with safety: our safety management team having identified a problem with the risk of foreign object damage (FOD) in the hangars. We had many findings on this and we had to do something about it. So we sat down to consider what to do and had a discussion to see whether we could combine this ‘must do’ requirement with some other business areas where we could benefit from systems improvements, in order to make a good business case out of the project rather than it just addressing the safety issue. We wanted to be a safer airline but if we could also be a more efficient, more profitable airline: that would be the best outcome.

For instance, when we started to think about this project in the early summer of 2015, as well as the safety issues, we realized we had a manpower utilization problem that had built up as a result of the organizational complexity that had increased along with our rapid growth. So, as part of the overall project, we wanted to create an easier workday for the mechanics who were often complaining about tools not being where they were needed or even of not being able to find the right tools for the job they had been assigned. We wanted to see whether we could combine their needs for better tool management with the other objectives; so, we came up with the idea that we could combine the other changes we wanted with a system to ‘sign-in and sign-out’ of the hangar to improve control of mechanic locations and to know exactly how many were in a building in order that we could better meet the Danish fire regulations. We call that our ‘come and go’ system.

With tool management, our wish was to make better use of our tools with greater efficiency and utilization as well as being able to track who had used which tool and on what aircraft. The authorities had found poor tool control in our hangars which was a matter that we could not neglect. We had to do something about it in the pursuit of a safety first approach.

THE PLANHaving determined why we wanted to do this, the next step was to make a plan to combine three systems: OASES, our MRO system; our own manpower planning system (an in-house development) that gives us an overview of all our mechanics, their shifts and their work patterns plus it carries details of Union rules, all to support shift planning in line with production needs which are customer driven and so not regular; and finally the ‘come and go’ solution that we had decided we needed (see above) but had not yet developed. Over and above these challenges,

implementation of the new solution needed to be fast to satisfy the authorities and because we wanted to have the new solution in place before the winter of 2015-16.

FIRST DRAFT OF PLANThe first draft of our plan (figure 1) envisaged that the mechanics would come into the workplace and register their presence using their ID cards which have a chip to identify the individual mechanic. Next step would be to scan the job card; then get the required tools from the Tool Shop using RFID and a reader in a gate, and then start working. At the end of the job, the procedure could be reversed, finally, at the end of the work day, signing out. Our plan was to combine the three systems (Manpower, OASES and Tool Management) in a solution to meet all of our needs.

The Plan• First draft

Get tools from tool sutilizing hop RFID-gate+badge

Come registration(Touchscreen +badge)

1

32

Scan Job Card(Card+badge)

4

Start working

Man-power

OASES

ToolMgt

Jet time Hangar start work day

EmployeeBadge withChip

Figure 1

This was the concept that we took to Commsoft, to see how we could use what we already had to achieve our objectives. OASES already included a system for tool control but not with RFID or tool gates; however, they were happy to work with us in developing a new system so we came together to make a further plan that would add RFID technology to OASES’s tooling

control. It also envisaged a simple ‘sign-in and sign-out’ interface for our ‘come and go’ using finger print ID.

As well as the technical plan, we needed commitment from all partners involved, a small task force drawn from mechanics, engineers and business partners and a small project team; plus we had to move rapidly on all of these components.

DEVELOPING THE NEW AND ENHANCED SOLUTIONThe tasks of preparing each part of the package that we wanted were undertaken in parallel. Commsoft went back to start building the additional capabilities that we wanted with OASES and Jet Time started in our own IT department building our parts, the ‘come and go’ solution for which we decided to use fingerprints rather than punch cards — the system stores all the prints (eight fingers, two thumbs) of each user to make it as easy as possible to sign in or out. The system is also linked with the manpower planning system (see more below) to see whether the mechanic is scheduled to be in work at that time or, indeed, to be leaving at that time. There are usually good reasons for being outside of the schedule but this ensures that those reasons are on record. Figure 2 shows the three main screens including a choice of reasons for when a user is out of their scheduled time.

“With tool management, our wish was to be able to make better use of our tools with greater efficiency and utilization as well as being able to track who had used which tool and on what aircraft. ”

WINTER 2016-2017 | AIRCRAFT IT MRO | CASE STUDY: JET TIME | 45


46 | CASE STUDY: JET TIME | AIRCRAFT IT MRO | WINTER 2016-2017

The Solution – Come & Go

Figure 2

Our next task was to develop the tool gate itself. We visited a number of airlines to see whether anyone already had a similar solution in operation and then put together a team with Commsoft to build the gates. That was not particularly expensive but it took some time to get them correctly adjusted, calibrated and ready to use. The gate consists of two antennae with a pressure plate where the mechanic stands plus there is a monitor.

This very brief video (below) shows a mechanic who has come out of the tool store after picking up tools.

And finally we combined the gate with the tool solution to allow us to check where another mechanic had picked up a tool in the shop rather

than checking it out from the tool store or where, say, a tool was not properly calibrated. Some of the screens that we devised for the monitor can be seen in figure 3.

Figure 3

When the mechanic walks through the gate with his ID card and a tool or tool bag, the system is able to confirm that it’s the right tool for the job.

Finally, we combined it with the manpower planning solution where we plan all the work for the mechanics (figure 4).

Figure 4

On the upper left of figure 4 is the mechanics’ work plan where the shift patterns for the three shifts are entered. On the right is the screen for the ‘come and go’ package where we can see when mechanics sign-in and sign-out and how those times compare to what was scheduled — early, late or as planned? On the lower screen is a print-out of who is in the building for fire safety purposes and that is also available on mobile so we can always tell the fire department how many people are in the hangars and who they are.

THE IMPLEMENTATIONWe originally made a plan that we thought we could deliver quickly - before Christmas 2015. In the event, that had to be revised to January and we finally completed the implementation in February of 2016 as there was a slight set-back in the ‘come and go’ system (see below).

CONCLUSIONWe were pleased to say that we had good planning for the project and remembered to get safety management involvement from the outset through close cooperation with our safety management team who came

PRE-REQUISITESRFID Reader: £1000

Near field antenna for encoding the tags: £250

Far field antenna for detecting tags: £185

Tags: £0.05 – £2.00 depending on type

The Solution – The Tool Gate

The Solution – The Manpower Planning

© Jet Time

http://www.aircraftit.com/MRO/MRO/Page/Jet-Time-RFID-Video.aspx

http://www.aircraftit.com/MRO/MRO/Page/Jet-Time-RFID-Video.aspx

WINTER 2016-2017 | AIRCRAFT IT MRO | CASE STUDY: JET TIME | 47

JAKOB HEEGAARDJakob has held various roles in Jet Time since 2008. From an IT consultant working with Jet Time from 2006, Jakob was recruited as IT Manager in 2008, responsible for all Jet Time IT infrastructure and leading the IT department. Since 2015, he has been

Director IT. Jakob specializes in IT Systems, Business and IT Infrastructure, Organisation Development and IT strategies, and gained his MSc Air Transport Management at City University London in 2014.

JET TIMEJet Time operates purely business-to-business air transport solutions for charter and freight companies, and

others. Since start-up, the business has expanded to include Cargo transport and ACMI; both business areas that make up an increasing proportion of Jet Time’s production. From a small company in 2006 with two aircraft and a handful of employees, Jet Time has become the largest Danish-owned airline with more than 700 employees. The fleet has grown to an average of 30 — Boeing 737 and ATR72.


www.oases.aero

Commsoft’s OASES MRO system offers comprehensive professional functionality together with a flexible, affordable approach that understands your business’ scalable growth needs in today’s turbulent market.

Each OASES module can be offered individually or can be integrated at the engineering centre of your business systems.

Supporting 110 aviation customers in 45 countries, including airlines, MROs, spares suppliers, CAMO, corporate aviation and bureau operators.

• Extensive airline, MRO and CAMO use• Twenty new customers / AOCs signed in 2015 -16• Linked to ops systems, EFBs and ETLs• Also offered via Commsoft private cloud

MRO IT System

For more information call +44 (0)1621 817425 or email us at [email protected]




and thoroughly tested the new and upgraded solutions plus asked us all of those questions that we hadn’t thought of ourselves. We found it was important to get the commitment of the whole team behind the project; the mechanics were largely positive but there

was a set-back in the ‘come and go’ system with some parts of the unions not at first thinking it was a good idea to track when mechanics sign-in and sign out: we had cleared that with the union leadership beforehand but there was a small delay while that was addressed.

Our solution was for all of the management and the technical department as well as the mechanics having to use the fingerprint scanners to ‘sign-in and sign-out’.

The tool gates have worked well from February and the mechanics are happy to use them because it’s making their work day easier plus we have achieved greater safety knowing who has which tools and where they will be, i.e. what job. In fact a great benefit from this project was that it was able to combine both safety and cost saving with efficiency optimization. It also improved our management of who was in and who was out in the workforce, and why. That is very useful because, in Denmark, you get money from the state for sickness, vacations, leave and the like but we had previously no register of that for our workforce.

So, the original business case was easy because we had to do something about safety but we now also get compensated by the state when employees take a vacation or have sick leave. We regard this achievement of our original requirements plus the additional benefits that we have leveraged from the project as making the whole thing very worthwhile.


http://www.oases.aero

http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Winter-2016/Reviews/Controlling-Aircraft-Tooling-using-RFID-Technology.aspx


48 | SOFTWARE DIRECTORY | AIRCRAFT IT MRO | WINTER 2016-2017

MRO Software DirectoryKey ‘at-a-glance’ information from the world’s leading MRO software providers.

There are three recognized categories of MRO software solutions:

1) Pure-play MRO solutions also known as Best of Breed (BoB)

2) Enterprise Resource Planning (ERP) Solutions3) Specialist Point Solutions

Software solutions assigned to categories 1 and 2 offer a complete end-to-end MRO solution for airlines, MROs and aircraft operators and meet most business system requirements for MRO facilities and airlines of any size seeking a new MRO software solution or looking to replace or renew an existing one.

Pure-play systems are designed specifically for the aviation MRO industry and typically offer a complete solution to fit with the highly regulated nature of the industry. ERP MRO Solutions are part of a complete end-to-end enterprise wide software package and allow for extended capability with other systems such as Finance and Human Resources.

Specialist Point solutions are MRO systems that are particularly strong in certain niche areas and usually complement the pure-play solutions.

For ease of reference the directory below is divided into two sections: Pure-play and ERP MRO Solutions; and Specialist Point Solutions.

Pureplay, BoB and ERP MRO Solutions

Click Here for Product DetailsClick Here to Request Private Demo




2MORO SOLUTIONSW: www.2moro.comT: +33 (0)559 013 005E: [email protected] Company formed: 2004 Office Location: France (HQ), Canada and Malaysia Number of Modules: 10+

NAME OF PRODUCT MARKETED• Aero One, Aero-Webb, BFly, 2Fly

KEY BUSINESS/SOFTWARE AREAS• MRO: Line, Base, Engine maintenance• Airworthiness & Fleet Management • Flight and Crew management• Material Management• ERP: Finance, Purchasing, Sales, HR2MoRO Solutions is a software development company dedicated to the Aviation market. Our teams are located in America, Europe & Asia. We work with partners and resellers in 20 countries. Our solutions are operated in 24 countries and are available in 5 languages.

We have been providing cost-effective software to large aviation players as well as small and medium size enterprises for 12 years. We offer a panel of software to fit any types of aviation companies. Our solutions have been chosen by aircraft & engine manufacturers such as Airbus Helicopters or Safran Group but also by many aircraft operators, airlines or independent MROs. We are proud of our 95% retention rate achieved over twelve years of operation thanks to a superior customer service. 2MoRO Solutions works mainly on a fixed-price base and is ISO 9001 certified for aviation software development, maintenance and support.

Aero One® and Aero-Webb® are certified by SAP® and complement their ERP solutions for aviation & MRO needs. 2Fly® is our cloud solution to reduce emergency AOG, mitigate human error and facilitate continuing airworthiness management. BFly® is a new way to create customized software for aviation and enables to design personalized screens, workflows and business processes.

ADSOFTWAREW: www.adsoftware.fr T: +33 (0)4.50.89.48.50 E: [email protected] Company formed: 1998 Office Location: France, Thailand, South Africa, Brazil Number of Modules: 6

NAME OF PRODUCT MARKETED• AIRPACK

KEY BUSINESS/SOFTWARE AREAS• AIRTIME - Fleet management & CAMO• AIRSTOCK - Inventory control & Logistic• AIRDOC - Documentation management• AIRSTAT - Reliability and statistic

reports• AIRWORK - Time Tracking SoftwareADSoftware has developed an integrated fleet management system and logistic package called AIRPACK. This 6 modules system replies to the needs of aircraft and helicopters operators, as well as MRO and CAMO centres. It meets all requirements in terms of functionality, traceability, performance, aviation legislation and regulations. Today, ADSoftware counts more than 54 clients worldwide. The strength of ADSoftware is the simplicity of its products; they are Microsoft Windows® ready, Web-enabled, available in various languages and a complete training can be done in just five days. The company also provides a 24/7 online technical support and extremely competitive pricing conditions.

ADT – APPLIED DATABASE TECHNOLOGY W: www.adbtech.com T: +1 (425) 466-5013 T: +1 (614) 377-9644E: [email protected] Company formed: 1992 Office Location: Bellevue, Tampa USA; Istanbul, Turkey Number of Modules: 14NAME OF PRODUCT MARKETED• Wings NG

KEY BUSINESS/SOFTWARE AREAS• Fleet Management• Maintenance Engineering• Material Management• Production Planning• Labor Collection, BillingAPPLIED DATABASE TECHNOLOGY (ADT) is a professional services and software development firm that provides MRO software solutions for aircraft operators as well as aircraft repair and overhaul organizations. Our commitment to this business segment is proven with our software package, WINGS, designed specifically for aerospace companies. ADT has been in the software business since 1992 and has built an excellent customer reference base. Our first priority is always customer satisfaction thus we have obtained 100% customer satisfaction since 1992. ADT has a proven record to develop reference accounts in the Aviation industry along with other high technology companies which are considered to be leaders in their fields.

AEROSOFT SYSTEMSW: www.aerosoftsys.comT: +1 905.678.9564E: [email protected] Company formed: 1997 Office Location: Ontario, Canada; Miami,FL, USA; AustriaN umber of Modules: 5

NAME OF PRODUCT MARKETED• DigiMAINT, DigiDOC, WebPMI/DJM

KEY BUSINESS/SOFTWARE AREAS• Maintenance and Engineering

Management• Digital Document Content

Management• Business Intelligence Reporting• Business 2 Business transaction

interface• Interface to Financials / Flight

OperationsAeroSoft Systems Inc. is unique in MRO/IT, born in 1997, out of aircraft OEM digital document systems and the evolution of ATA iSPEC2200 and SPEC2000 standards. AeroSoft has two distinct MRO/IT products: DigiMAINT and WebPMI sharing a common set of optional modules for BI, B2B, Finance and Flight Operations, plus DigiDOC, a state of the art digital content management system. AeroSoft has the unique expertise to integrate DigiDOC with any competitive MRO/IT system. AeroSoft’s strategic partners include Hexaware Technologies Inc. who are jointly going to market internationally offering large IT capacity at competitive rates.

http://www.aircraftit.com/MRO/Vendors/2MoRO-Solutions.aspx

http://www.aircraftit.com/MRO/Webinars/2MoRO-Solutions/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/WINGS.aspx

http://www.aircraftit.com/MRO/Webinars/WINGS/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/ADSOFTWARE-MRO-Suite-AIRPACK.aspx

http://www.aircraftit.com/MRO/Webinars/ADSOFTWARE-MRO-Suite-AIRPACK/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/DigiMAINT-DigiDOC-DigiPLAN-DigiREPORTS-WebPMI-.aspx

http://www.aircraftit.com/MRO/Webinars/DigiMAINT-DigiDOC-DigiPLAN-DigiREPORTS-WebPMI-/Private-Demo.aspx

WINTER 2016-2017 | AIRCRAFT IT MRO | SOFTWARE DIRECTORY | 49


Click Here for Product Details Click Here to Request Private Demo






AVIATION INTERTEC SERVICESW: www.aviationintertec.comT: +1 807-625-9260E: [email protected] Company formed: 1997 Office Location: Canada, Thailand, India, Greece Number of Modules: 9

NAME OF PRODUCT MARKETED• RAAS & RAAS Express

KEY BUSINESS/SOFTWARE AREAS• Production Planning and Management• Inventory and Procurement• Inspection Document Management• Reliabiliity and Performance Analysis• Financial and Flight Operations

IntegrationAIS’s RAAS system is a best-of-breed M&E solution for the evolving operator, MRO and CAMO. Our solution is 100% browser-based and tablet friendly, compatible with all major browsers including Apple Safari, Google Chrome, Firefox, and Microsoft Internet Explorer. RAAS includes industry-leading paperless functionality such as task-step level signature, parallel inspection program management per type, digital part certification handling, iPAD/Android /Windows tablet-based EML, electronic maintenance status board, centralized document library, wireless barcode scanning, and much more. RAAS offers flexible pricing and system hosting options making it suitable for a wide range of customer types and sizes.

COMMSOFT W: www.commsoft.aero T: +44 (0) 1621 817 425E: [email protected] Company formed: 1971 Office Location: Tiptree, Derby, Norwich, Gatwick, UK; Australia; India Number of Modules: 10

NAME OF PRODUCT MARKETED• OASES

KEY BUSINESS/SOFTWARE AREAS• User Friendly: for all levels of expertise• Excellent Support: full support

throughout the product life cycle• Scalability: can grow with your business• Cost: low ‘cost of ownership’• Security: proven securityOASES from Commsoft covers all aspects of aircraft maintenance for airlines and third-party maintainers including: inventory control; rotable tracking; demand handling; requirements planning; PO and RO processing; component and aircraft technical records; maintenance forecasting; aircraft check planning and documentation. Also, check accomplishment analysis; aircraft technical log recording; shop floor data collection; work in progress; time and attendance monitoring; and system and component reliability analysis, plus repetitive defects, sales order processing, full quotation management, invoice passing, advanced scheduling, line maintenance control, AD/SB evaluation and deferred defect management. The company provides electronic AMMs and IPCs linked electronically to, and accessible by, the system.

EMPOWERMXW: www.empowermx.com T: +1 866-498-3702E: [email protected] Company formed: 1 999 Office Location: Frisco TX, USA Number of Modules 9

NAME OF PRODUCT MARKETED• FleetCycle® Execution Suite – MRO

Manager (FCXM)

KEY BUSINESS/SOFTWARE AREAS• FleetCycle® Execution Suite: Production

Manager (FXPM), MRO Manager (FCXM) and Line Manager (FCXL)

• Maintenance Program Manager (FCMPM), Planning Manager (FCPM), Reliability Manager (FCRM), Material Manager (FCMM), and Maintenance Intelligence (FCMI), Electronic LogBook (FCELB)

• Coming Soon: FleetCycle® Executive Suite – Shop Manager (FCXS))

EmpowerMX is an aviation industry-recognized software development/consulting-services business. We are purely focused on empowering our customers with the ability to decrease the costs of making air travel safer by equipping their decision makers with reliable, real-time/globally available intelligence for minimizing maintenance turn times/OpEx while maximizing airworthiness/profits. FCXM allows MROs, airlines, and lessors to effectively control the entire maintenance lifecycle or only the portions for which they are responsible. Airlines can jointly manage their outsourced and insourced activites like engineering reliability, QA and maintenance programs at the line, heavy and shop levels with an expected reduction in cycle times and increase in labor productivity on the magnitude of 16-30 percent. Third-party MROs can run their entire operation from bidding through contracting to invoicing.

IFR SKEYESW: www.ifrskeyes.comT: +33 (0) 562 74 75 00E: [email protected] Office location: HQ: Colomiers / France. Offices in Moscow, Singapore and Ecuador Number of Modules: 13

NAME OF PRODUCT MARKETED• AMASIS –>

7 core modules + 6 add-ons• KEOPS –>

8 core modules + 11 add-ons• IBIS –> 6 core modules

KEY BUSINESS/SOFTWARE AREASLine MaintenanceBase MaintenanceEngineeringProcurement / StoresBusiness IntelligenceAMASIS is a robust turnkey solution to manage and optimize the aircraft maintenance. With 80+ active customers, AMASIS is a reliable solution for operators with fleets of all sizes and MRO. The new interface and the integrated Business Intelligence module (optional) brings to users the right tools to improve the maintenance processes. Our experts propose high level services to assit users during the implementation phase and the day to day operations (customizations, data upload, training, audit).

IFSW: www.ifsworld.com T: +44 (0)1494 428900E: [email protected] Company formed: 1983 Office Location: 60+ Worldwide Number of Modules: 70

NAME OF PRODUCT MARKETED• IFS Applications

KEY BUSINESS/SOFTWARE AREAS• Fleet and Asset Management• Maintenance, Repair and Overhaul

(incl Heavy Maintenance, Complex Assembly, Component Repair)

• Corporate Performance Management• Supporting Processes (Backbone ERP

such as SCM, Finance & HR, Document Management, Contract & Project Management, Facilities & Equipment Management, Call Center & Case Management)

• Product Lifecycle Management IFS Applications offers flexible, module based business solutions that manage the entire civil aviation lifecycle of contracts, projects, MRO, assets and services. IFS Applications include functionality for contract and project management, risk management, budgeting and forecasting, engineering, material management, sub-contracting, document management, fabrication, service and maintenance management, as well as financials and human resources. Being component-based, i.e. built on a service-oriented architecture (SOA), it is easier to implement and implementation can be incremental to align with the growth and scope of your business - offering flexibility and agility to changing organizations through scale-up/down of operations as well as company acquisitions and divestments within one global, multi-country, multi- site, multi-language, multi model application.

LUFTHANSA TECHNIKW: www.lufthansa-technik.com/

manage-m T: +49 69 696 91628E: [email protected] Company formed: 1995 Office Location: Worldwide Number of Modules: 15

NAME OF PRODUCT MARKETED• manage/m®

KEY BUSINESS/SOFTWARE AREAS• Compliance Reporting• MPD management and revision service• Task scheduling and control• Material management• Management of technical findings

(PiRep & MaRep)Lufthansa Technik’s unique Technical Operations WebSuite manage/m® allows commercial aircraft operators to manage all core functions of their fleet’s technical operations as an entirely web-based system online – anytime and anywhere. manage/m® is provided at no extra costs to every customer holding a MRO contract with Lufthansa Technik. Rounding out Lufthansa Technik’s all-encompassing portfolio of maintenance, repair and overhaul (MRO) services, the modules of manage/m® comprise a complete range of airline-proven support functions that permit operators to live up to their responsibilities towards the aviation authorities. Reflecting Lufthansa Technik’s MRO competence in all of its facets, manage/m® provides you with the necessary information to live up to your responsibilities as an operator in full. Quality monitoring, reliability trends, status reports, documentation and tracking of shop events in real-time are just a few of the available WebServices.

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MXI TECHNOLOGIESW: www.mxi.com T: +1 613-576-2480E: [email protected] Company formed: 1996 Office Location: Ottawa, ON, Canada Dallas, TX, USA Number of Modules: 5

NAME OF PRODUCT MARKETED• Maintenix Operator Edition• Maintenix MRO Edition

KEY BUSINESS/SOFTWARE AREAS• Maintenance Planning• Maintenance Execution (heavy & line)• Materials Management• 3rd-party MRO Bidding, Quoting,

Invoicing• Business Support & AnalyticsMxi Technologies is a leading provider of integrated and intelligent maintenance management software, support and services catering specifically to the global aviation industry, including commercial and defense operators, third-party MROs, and OEM aftermarket service providers. Mxi Technologies’ suite of Maintenix® software is uniquely designed to help aviation organizations maximize the revenue potential of their aviation assets through standard, lean, and predictable maintenance. Mxi’s global footprint of customers range from emerging, small to midsized organizations to the largest global enterprises, with single to multi-site deployments that scale as high as 6,000 users in a single instance.

RAMCO SYSTEMSW: www.ramco.com/aviation-suite/ T: +91 9677156327E: [email protected] formed: 1996 Office Location: 21 offices worldwide Number of Modules: 20

NAME OF PRODUCT MARKETED• Ramco Aviation M&E Solution,

Ramco Aviation MRO Solution, Ramco Anywhere Apps, Ramco flyMORE

KEY BUSINESS/SOFTWARE AREAS• Maintenance & Engineering• Maintenance, Repair & Overhaul• Mobility SolutionsRamco Systems offers Aviation Maintenance solutions on premise and on cloud, with multi-tenant capability and next-gen mobility for Airlines, Heli-Operators, MROs and Charter operations. Its comprehensive scope spans the spectrum of organizational needs, including Finance, HCM, Manufacturing, Planning & Optimization, in one integrated platform.

Ramco Aviation’s latest Next-Gen digital technologies include: Mobility Solutions: Ramco’s next-gen mobility solutions for maintenance operations are available through an app ecosystem wherein everybody involved can seamlessly execute critical operations on the go, from anywhere, anytime; The BOTS Revolution: Ramco intelligent CHATBOTS deliver parts data, manage AOGs, and perform daily admin tasks for a more personalized and immersive ERP experience; Hyper-Connected Ecosystem: B2B integrations with AeroXchange, Gains, Logistics providers & OEMs bringing Suppliers, Customers & Logistics providers together on ONE platform

Ramco Series 5 reduces Turn Around Time (TAT) while increasing operational performance and compliance through user-friendly interfaces. Ramco has always been an innovator in maintenance IT — enabling clients to focus more on business-critical activities, while the solution processes transactions and decision support, based on intelligent rules. Powering 4000+ aircraft and 21,000+ end-users, Ramco is used by more than 75 operators world-wide.

RUSADA SAW: www.rusada.com T: 03333 440730 E: [email protected] Company formed: 1987 Office Location: N America, UK, Switzerland, Dubai, India, SingaporeNumber of Modules: 8NAME OF PRODUCT MARKETED• Envision

KEY BUSINESS/SOFTWARE AREAS• Maintenance & Engineering (M&E)• Maintenance, Repair & Overhaul (MRO)• Maintenance Planning & Scheduling• Paperless & Mobile Solutions• Offline Mobile CapabilitiessRusada develops Envision - a MRO / M&E software system for the aviation industry. Envision is used by a range of different types of customer including airlines, helicopter operators, VIP fleet, MRO and line maintenance facilities. The latest version of Envision, Envision nGen, is a web-based solution that is browser, platform and device independent. The offline capabilities of Envision nGen is one of its unique selling points. We have tailor-made solutions configured for your needs from over 200 functions and 8 modules, across multiple platforms. Key elements of our new developments include: Integrated user defined workflows throughout the solution; Significant use of dashboards for alerting users of key outstanding actions etc; Integrated user definable templates throughout the solution; and provision of “off-line” support for certain key functions. Please don’t hesitate to concact us for further information or to arrange a demo of the next generation of MRO / M&E software.

SEABURY SOLUTIONS W: www.seaburysolutions.com T: +353 61 749 010E: [email protected] Company formed: 2004 Office Location: Ireland; Argentina Number of Modules: 25+

NAME OF PRODUCT MARKETED• Alkym, EPAS, eAuthority

KEY BUSINESS/SOFTWARE AREAS• Technical Operations• CAMO• MRO• Performance Analytics• Regulator ApplicationsSeabury Solutions is a leading global aviation software development and consultancy company. It was established in 2002 and forms part of the Seabury Group. Seabury Solutions has built a reputation in that time as the vendor who delivers cost effective world class aviation management software. The integrated product range includes solutions for Airlines, MRO Organisations, Aviation Regulators. Enterprise Performance Analytics Systems (EPAS) includes models used for Maintenance Analytics, Contracts and Invoicing, Flight Profitability, Budget Planning, Fuel Planning, Market Analytics and Sales / Distribution Analytics.

With our software products serving from over 80 customers in 35 countries globally they are suited from the largest to the small / medium sized operations.

Alkym Management and Control System for Aircraft Maintenance is a modular solution where each organisation can select which tools meet their requirements. This proven solution brings the top functionality in market leading implementation time scales. Typically, the average time to GO LIVE is between 8 and 15 weeks. With 24 / 7 professional support services to make sure your teams are getting the best from our systems Seabury Solutions should be on every short listing to compare the value proposition against the market.

SHEOREY DIGITAL SYSTEMSW: www.sds.co.in T: (+91-22) 2281 9198/ 2281 1086E: [email protected]: [email protected] Company formed: 1993 Office Location: Ireland, Argentina, Netherlands, Philippines, USA Number of Modules: 4NAME OF PRODUCT MARKETED• ARMS®: Airline Resource

Management System• InfoPrompt®: Integrated

Document Management System

KEY BUSINESS/SOFTWARE AREAS• Engineering & Maintenance

Sub-System (ARMS® - EMSS)• Heavy MRO Sub-System

(ARMS® HMRO)*• Logistics & Inventory Management

Sub-System (ARMS® LIMSS)• InfoPrompt®: Integrated Document

Management System * Under development

Sheorey Digital Systems Ltd., (SDS), is an established, fast growing, ISO 9001:2008 Certified Software Company, focused on providing Software Solutions to the Aviation Industry. ARMS®: ‘Airline Resource Management System’ is an internet rich, current-generation, state-of-the-art Information Technology System that effectively addresses the extremely critical and cost sensitive nature of Airlines/Commercial Air Transport operations. ARMS® is one of the few cost-effective, fully integrated software solutions that seamlessly addresses – Flight Operations, Maintenance and Logistics functions of an air transport operator – designed and developed to control costs which is so very critical for Air Operators today! ARMS® is readily and easily ‘customizable’ to specific business & operational requirements.

SWISS AVIATION SOFTWAREW: www.swiss-as.com T: +41 61 582 72 94E: [email protected] Company formed: 2004 (project AMOS started in 1989) Office Location: Basel, Switzerland; Miami, FL, USA; Singapore Number of Modules: 10NAME OF PRODUCT MARKETED• AMOS

KEY BUSINESS/SOFTWARE AREAS• Material Management• Engineering• Planning• Production• Maintenance ControlSwiss AviationSoftware unites over 25 years of IT experience with profound MRO expertise and offers its customers the functionally unsurpassed and technologically state-of-the art maintenance system AMOS. AMOS is a comprehensive, fully-integrated software package that successfully manages the maintenance, engineering and logistics requirements of modern airlines and MRO providers by fulfilling demanding airworthiness standards. Today, over 140 customers worldwide steer their maintenance activities with AMOS, which makes AMOS one of the industry-leading MRO software systems worldwide..



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Specialist Point Solutions

TRAX USA CORP.W: www.trax.aeroT: +1 305.662.7400E: [email protected] Company formed: 1997 Office Location: Miami, Fl, USA; West Sussex, UK Number of Modules: 23

NAME OF PRODUCT MARKETED• TRAX Maintenance & Engineering

Software

KEY BUSINESS/SOFTWARE AREAS• Engineering & Planning• Production & Shop• Technical Records & Reliability• TRAXDoc Document Control• Supply Chain ManagementTRAX is the global leader in the aviation industry for their MRO ERP software. TRAX is the most advanced maintenance software solution available and has been selected by over 150 airlines and MRO’s worldwide with fleets consisting of all types of aircraft. TRAX Maintenance is a completely integrated product. Organizational efficiency gains can be substantial when using TRAX and ROI is quickly realized. TRAX maintains its advantage over the competition by developing software that works for customers through modern technology, world class support and strong customer relationships.

ULTRAMAINW: www.ultramain.com T: +1.505.828.9000E: [email protected] Company formed: 1980 Office Location: Albuquerque, New Mexico, USA

NAME OF PRODUCT MARKETEDULTRAMAIN® M&E / MRO • ULTRAMAIN Mobile Mechanics™ • ULTRAMAIN Mobile Inventory™ • efbTechLogs™ • eCabin™• ULTRAMAIN for M&E / MRO: 28 Modules• ULTRAMAIN Onboard Systems Software: 5

Modules

KEY BUSINESS/SOFTWARE AREAS• Maintenance & Engineering • MRO• Maintenance Planning & Scheduling• Paperless Customer Care on Tablets• Electronic Aircraft Logbook Ultramain Systems, Inc. develops M&E / MRO and EFB software for the aviation industry and is the only aviation software provider with customers running full, end-to-end paperless operations from the cockpit to the ground. ULTRAMAIN® v9™, featuring Mobile Mechanic™ and Mobile Inventory™, enables real-time paperless data collection for the full maintenance and inventory process. Combine ULTRAMAIN v9 with efbTechLogs™, the easy-to-use electronic logbook, and the entire maintenance process becomes paperless. Contact us to learn what you need to equip your organization with consumer mobile devices and see why elite aviation customers around the world are choosing ULTRAMAIN to reduce costs and increase aircraft up time.

AERDATAW: www.aerdata.comT: +44 (0) 1293 226 845E: [email protected] Company formed: 2002 Office Location: Amsterdam, Crawley and Dublin Number of Modules: 5

NAME OF PRODUCT MARKETED• CMS, Financials, EFPAC, STREAM, GEARS

KEY BUSINESS/SOFTWARE AREAS• CMS: Lease and Asset Management

Software• Financials: Accounting and

Procurement Workflow• EFPAC: Engine Maintenance Cost

Planning• STREAM: Digital Aircraft Records• GEARS: Asset Review SystemAerData provides integrated software solutions for lease management, engine fleet planning, records scanning as well as technical and backoffice services for aircraft and engine operators, lessors and MROs.

The company is a wholly owned subsidiary of The Boeing Company. AerData has an experienced team of 200 professionals across three offices in The Netherlands, UK and Ireland. Within AerData, software developers and aviation experts work together seamlessly in order to deliver exceptional software, product support and reliable back office services to the aviation industry.

AIRCRAFT DATA SYSTEMS (ADS)W: www.technicalrecords.netW: www.adsfrance.netT: +33 (0) 975 333 675E: [email protected] Company formed: 2005 Office Location: Nîmes, France

NAME OF PRODUCT MARKETED• ADS TRM (Technical Records

Management), ADS TPA (Technical Publication Authoring)

Number of Modules: 5KEY BUSINESS/SOFTWARE AREAS• Searchable Dirty Finger Print• 7 OCR engines• 3 seconds or less to find a 25 years old

log book page with its exact content• Scan in Color, high definition• EN-9100Our software can be tailored upon customer requirement. This allows us to input and organize records in any architecture in order to meet the exact requirements and internal rules of our customers. The records presentation shape is established just as the customer wishes. A mechanic, a financial assessor or a leasing company representative don’t have the same needs to collect and explore records but will be interested in the same content of data. Once scanned, the records can be presented, searched and exported in any customized way.

AVIITW: www.aviit.comT: +44 (0) 1383 620922E: [email protected] Company formed: 2004 Office Location: Dunfermline, UK Sydney, Australia; Fresno, California Number of Modules: 2NAME OF PRODUCT MARKETED• eMan : Bluebox IFE: Archimedes

KEY BUSINESS/SOFTWARE AREAS• Technical Library Management• Technical Publication

Distribution System• Portable IFE solutions• Fitted & Portable Wireless IFE• ACARS Data ManagementWith over 40 of the world’s leading aircraft operators and MROs on our client list, AviIT is proud of an outstanding reputation for high quality software solutions built up over 10 years. AviIT is a specialist software provider, focused on improving productivity and reducing costs in the Aviation Sector. Through our in-depth understanding of the engineering and operational challenges within aviation we develop and deliver innovative, cost-effective software solutions. eMan™ greatly simplifies the challenges of managing an effective library of technical publications. Bluebox is the world’s leading portable Inflight Entertainment solution.

eMan™ has been created in conjunction with aircraft operators and MROs to deal with the technical document management challenges facing today’s maintenance organizations. eMan™ provides a central repository for technical documents and applications, streamlining the way you manage your technical library, guaranteeing version control and providing compliance statistics by user. Users access the central store from any device via the internet. eMan™ also offers an optional offline capability for situations where connectivity is not available. eMan™ is most popular as a managed service but can also be delivered as an enterprise application. You choose. eMan™ — your data available at any location on any device.

BLADEFIXW: www.bladefix.comT: +44 20 3440 4128E: [email protected] Company formed: 2009 (Output 42); 2014 (BladeFix). Office Location: UK, Denmark, Poland and Iceland Number of Modules: 1NAME OF PRODUCT MARKETED• BladeFix

KEY BUSINESS/SOFTWARE AREAS• Easy, fast, mobile intuitive• Selects optimal replacement

blades from stock• Choosing the best blade for balance• Choosing the best blade for

turnaround time• Engineer can override if necessaryBladeFix selects the optimal replacement blades from your stock faster. Damaged fan blades in an engine are easily removed and replaced with new or refurbished ones by a skilled engineer. The difficult part is to choose the right blades from stock so as not to upset the balance of the engine. BladeFix knows the moment weights of all the engine’s existing blades and also the moment weights of all the blades available in stock to solve the problem of selecting or swapping the right blades. Whenever possible, BladeFix offers blades from the closest location to minimise delivery time.

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THE BOEING COMPANYW: www.boeing.com/

supportandservicesT: +1 206-655-2121E: BoeingSupportandServices@

Boeing.com Company formed: 1916 Office Location: Over 65 office locations around the worldNAME OF PRODUCT MARKETED• Airplane Health Management• Business Consulting• Maintenance Performance Toolbox• Optimized Maintenance Program

KEY BUSINESS/SOFTWARE AREAS• Technical Content Management • Vehicle Health Management• Maintenance Optimization Consulting Boeing is the world’s largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. Boeing Support and Services combines airplane design and manufacturing expertise with unique access to fleet-wide operational data to offer optimization solutions.

With these offerings, Boeing addresses the evolving need for integration and optimization of data and information across the aviation ecosystem to empower smart decision-making. The portfolio includes services and solutions for flight operations, maintenance & engineering and procurement organizations to optimize the operational efficiency of airplanes and operations.

Boeing has more than 250 customers for its optimization solutions. The portfolio draws on solutions from a family of Boeing companies: AerData, Inventory Locator Services and Jeppesen, serving operators of Boeing and non-Boeing airplanes.

CONDUCEW: www.conduce.net T: +44 333 888 4044E: [email protected] Company formed: 2009 Office Location: Nuneaton, Warwickshire

NAME OF PRODUCT MARKETED• eTechLog8, eCabinLog8

KEY BUSINESS/SOFTWARE AREAS• Electronic Tech Log• Cabin Log• Document ViewerConduce specializes in producing mobile applications for the aviation industry, writing native Win8/10 and IOS tablet “Touch” solutions and integrating these with responsive modern connected websites. The current flagship product eTechLog8 enables an airline to eliminate the traditional paper based tech log,cabin log and deferred defect books and is currently in differing stages of contract, trial & acceptance with various airlines. Several NAA’s are also now involved with respect to monitoring these projects, enabling the necessary approval for the eventual roll out of paperless tech log systems with multiple EASA approved airline fleets.

CROSSCONSENSE GMBH & CO. KG W: www.crossconsense.com T: +49 69 4035 7600 E: [email protected] Company formed: 2002 Office Location: Frankfurt Germany, Heusenstamm Germany Number of Modules: 3

NAME OF PRODUCT MARKETED• CROSSMOS

KEY BUSINESS/SOFTWARE AREAS• Electronic Techlog Development• Support• Consulting• Business Intelligence solutions• App and dashboard development“Since being established in 2002, we basically think from the perspective of the user. We are not pure IT geeks and it is exactly that which characterizes our services and products. Thus we distinguish ourselves from most of the specialists for the implementation of solutions. We can’t do otherwise, because in the DNA of CrossConsense are many years of experience in Airlines, in the area of procurement, engineering and maintenance. We know your job as if it were ours. And THAT you will feel immediately!”

CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products CROSSMOS® (electronic tech log) and ACSIS (tool for predictive maintenance).

CROSSMOS® is an electronic technical logbook (eTL) developed with state-of-the-art methods and technologies. The CROSSMOS® ELB consists of a service oriented architecture with modular and exchangeable components, exchangeable interfaces and separately updateable software modules. CROSSMOS® includes a pilot client, a cabin client and a maintenance client. CrossConsense is already working with several international customers, gathering operational and legal requirements from all sources CrossConsense also has a long tradition in providing support for AMOS. You have one single point of contact (no separated responsibilities for hardware, database or application support) for 1st and 2nd level.

EXSYN AVIATION COMPANYW: www.exsyn.com T: 0031-20-760 8200E: [email protected] Company formed: 2011 Office Location: Amsterdam Number of Modules: 7

NAME OF PRODUCT MARKETED• Avilytics, TITAN, Integrator,

Creator, MaxQ

KEY BUSINESS/SOFTWARE AREAS• Aviation Analytics solution• Data migration solution• Universal data integration solution• Customized application development • Consulting ServiceyEXSYN provides aviation IT solutions with one important mission: to develop reliable, simple, and user-friendly software solutions and digital technology so that the aviation industry benefits more from digital possibilities. Our solution platform focuses on data processing, data analytics, data hosting and related consulting services for Airline Maintenance & Engineering departments and MRO’s. EXSYN’s Avilytics solution is a 360°analysis software tool designed for aviation Maintenance & Engineering. Its capabilities span real-time, historic and predictive data analytics. It combines the fundament of aircraft reliability analysis & management with organisational performance analysis & optimization. EXSYN has developed TITAN, a source independent data migration solution, to seamlessly extract, manage and load airworthiness & maintenance data into and between any MRO software. Because of its unique technological framework TITAN eliminates most human intervention during migration of aircraft airworthiness & maintenance data and allows repetitive usage to directly migrate fleets between MRO software systems. EXSYN explores the synergy between aviation and digital technology to deliver solutions for improved competitiveness, efficiency, and sustainability. We support our customers in adopting innovative digital technology and work collaboratively with them to achieve measurable results and to develop reliable IT solutions that match their needs.

FLATIRONS SOLUTIONSW: www.flatironssolutions.com W: www.corena.com T: +1.303.627.6535E: Julie.Fouque@

flatironssolutions.com Company formed: 1994 Office Locations: Europe, Asia, and the United States Number of Modules: 10+

NAME OF PRODUCT MARKETEDCORENA Suite

KEY BUSINESS/SOFTWARE AREAS• Content Management System (CMS)• Interactive Electronic Technical

Publisher (IETP)• Maintenance & Engineering• Flight Operations• Tablet Solutions & MobilityFlatirons provides consulting, technology, and outsourcing for content lifecycle management (CLM). For more than 20 years, we have served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing. Our customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media — Turning Content into Knowledge®. The CORENA Suite by Flatirons is the leading content lifecycle management (CLM) solution developed specifically for organizations that rely on mission-critical data to design, manufacture, operate, or maintain complex assets over their product and service lifecycles as well as across multi-echelon business networks. For more than 25 years, the world’s leading airlines, aerospace manufacturers, OEMs, and defense organizations have relied on the CORENA product suite to create, manage, and deliver large volumes of technical information throughout its lifecycle. Today, CORENA customers rely on the CORENA suite to modernize their IT infrastructures, improve customer satisfaction, and maintain their competitive advantage.

HEXAWARE TECHNOLOGIES W: www.hexaware.com/travel-

transport-hospitality-solution.htm T: India: +91 22-67919595T: Americas: +1 609-409-6950E: [email protected] Company formed: 1990 Office Location: Mumbai, New Jersey, London, Frankfurt, Singapore, Japan, Dubai, MexicoNAME OF PRODUCT MARKETED• Hexaware is a Technology and Business

Services Company providing end to end services to the Aviation market.

KEY BUSINESS/SOFTWARE AREAS• Risk Free Data Migration Tools &

Services• MRO Predictive Analytics & Big Data

Framework• Airline MRO Inventory Optimization• Mobility & IOT Productivity Solutions• MRO Systems SupportHexaware’s MRO practice leverages industry specific tools and services to fulfill its customers’ need for efficient migration to newer M&E Systems, implementing industry specific Data Warehouses and Analytics and Independent Application Testing Suites. HMro Suite of Offerings include: HMro Analytics including more than 50+ Industry specific KPIs with prebuilt Dashboards and Reports HMro Data Migration Suite to ease your challenges in migrating to newer systems with specific Accelerators for ETL and mapping; HMro Test Suite for functional Testing of your M & E Applications; and HMro BPO Services for Technical Records Digitisation and Management.


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HONEYWELL W: www.honeywellaidc.com/

Pages/voice-inspections.aspx T: +49 211 536 013 19E: [email protected] Company formed: 1906 Office Location: Germany, UK, USA Number of Modules: 1

NAME OF PRODUCT MARKETEDVocollect

KEY BUSINESS/SOFTWARE AREAS• Voice Solutions for MRO• Hands-Free, Eyes-Free MROVocollect solutions deliver a new level of documentation and compliance in your maintenance and inspection operations. The use of voice in a Hands-Free, Eyes-Free manner enhances the documentation of standard operating procedures and provides the continuity you need to provide better consistency across your various locations.

IDMR SOLUTIONSW: www.IDMR-Solutions.com T: +1-347-565-4367E: [email protected] Company formed: 1998 Office Location: New York/Tel Aviv Number of Modules: 20+

NAME OF PRODUCT MARKETED• InForm

KEY BUSINESS/SOFTWARE AREAS• Technical Publication• Engineering Orders• Task Cards• Planning• Maintenance ProgramsIDMR is a global provider of easy to use and all encompassing Technical Documentation Management Solutions which have been designed exclusively for Fleet operators, MRO providers and OEM organizations. IDMR’s Technical Documentation Management Solutions have proven success in increasing operational performance and decreasing operational cost while ensuring airworthiness, safety and regulatory compliance.

LUFTHANSA INDUSTRY SOLUTIONSW: www.lufthansa-industry-

solutions.comT: +49 40 5070 30000E: [email protected] Office Location: Germany, Switzerland, USA

NAME OF PRODUCT MARKETED• DocManage Product Suite,

DocSurf Mobile, EFFOM, DocCreate

KEY BUSINESS/SOFTWARE AREAS• IT Solutions and Process

Consulting for MRO• Electronic Flight Operation Manuals• Airline Job Card Content Management• Predictive Analytics and Maintenance• RFIDLufthansa Industry Solutions is an IT service company for process consulting and system integration. This wholly-owned subsidiary of Lufthansa Group supports its customers with the digital transformation of their company. Its customer base includes both companies within Lufthansa Group as well as more than 150 companies in various other industries.

The products EFOM and DocSurf Mobile were developed together with Lufthansa Airlines based on 15 years of common experience and excellence in electronic flight operations manuals and processes to fulfill both current and future requirements.

EFOM — A manufacturer independent Content Management System. Functionally mature and based on 17 years of experience, EFOM makes it possible to fulfill FlightOps requirements, e.g. expandable for new publishing backends; flexible to integrate new documents; open for customized enhancements or to integrate business processes such as Compliance Management.

DocSurf Mobile — A Library Viewer for MRO and FlightsOps documents is available as a native iOS app or Windows application. The revision service allows change lists to be checked and content to be compared with a previous version. Navigation is intuitive and includes a fast and easy search. A user independent management of favorites and notes is provided, keeping this information revision safe and available.

NVABLEW: www.nvable.comT: +44 141 280 0050E: [email protected] Company formed: 2005 Office Location: Glasgow, UKNumber of Modules: 4

NAME OF PRODUCT MARKETED• ConNVerge for Aviation

KEY BUSINESS/SOFTWARE AREAS• Electronic Techlog• Electronic Forms (Assessments)• Document Management• Operational Analysis• Station Operational ComplianceThe concept behind our CoNVerge platform is simple. We believe that businesses should have the flexibility to easily innovate and add new applications to their toolbox, without being stifled by legacy technology or a single technology brand.

CoNVerge is all about minimising risk, fuss and capital costs and maximising efficiency. Provided as a service, it combines a hosted environment and web portal with mobile applications and data interfaces to virtually any system.

The platform is easily integrated into your existing business systems and brings together the best tools to handle data acquisition and data analysis — all on scalable infrastructure. Best of all, we even take the day-to-day management off your hands.

Our CoNVerge platform is blazing a trail in the aviation sector. In a hi-tech industry, where the stakes are even higher, long-standing clients such as British Airways Cityflyer know they can rely on NVable and our custom-designed software to make things simple, safer, more secure and streamlined. We provide airlines with technology solutions that reduce effort, improve processes and produce useful information, with one simple goal — to change things for the better.

Bring everything together and do IT better when you bring onboard CoNVerge and NVable.

ROLLS-ROYCE CONTROLS AND DATA SERVICESW: www.controlsdata.com T: +44 (0) 1332 777 100 E: [email protected] Company formed: 2010 Office Location: Germany, UK, USA, India, New Zealand

NAME OF PRODUCT MARKETED• VisiumDIAGNOSTIC, VisiumFUEL,

VisiumAQD

KEY BUSINESS/SOFTWARE AREAS• Equipment Health Management• Fuel Efficiency Management• Emissions Monitoring• Fleet Reporting• Safety, Quality and Risk Management• MRO Business and Parts ManagementToday, in the aerospace sector only, over 1,300 customers are benefiting from Rolls-Royce digital services globally. Through our EHM services, we monitor around 10,000 engines, 24 hours a day, 7 days a week, 365 days a year, analysing billions of data points on-board per flight, and millions every day on the ground. Our digital services complement the Group’s TotalCare® Service Solutions of Maintenance, Availability, Efficiency and Asset Value, allowing our customers to increase availability of their critical assets, minimising risk and operational disruption to ultimately improve their operational efficiency.

SAVISCONW: www.saviscon.com T: + 49 40 80 90 81 44 6 E: [email protected] Company formed: 2010 Office Location: Germany Number of Modules: 3

NAME OF PRODUCT MARKETEDWARPweb; WARPbridge; WARPservices

KEY BUSINESS/SOFTWARE AREAS• Scan, automated recognition & data

entry services• Collaboration & data exchange

software in the cloud• EAI data integration & migration

engine & services in the cloud• Target-oriented consulting & process

enhancement• IT-integration, project & change

managementWARPweb enables lessors, operators and MRO companies to establish easy and efficient processes to manage aircraft records and lifecycle documentation. It integrates seamlessly into given MRO software using our WARPbridge integration engine and provides a safe data exchange and collaboration platform for all stakeholders of your aircraft. Our WARP services are the perfect supplements to WARP web. Scanning, automated document and data recognition as well as data entry and data quality checks will help you keeping your records in optimal condition, thus creating the fundament for smooth transition projects. IT-integration, project management and experienced aviation consulting complete the package for successful accomplishment of your projects.



http://www.aircraftit.com/MRO/Vendors/InForm-eMat-eSIM.aspx

http://www.aircraftit.com/MRO/Webinars/InForm-eMat-eSIM/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/SAVISCON.aspx

http://www.aircraftit.com/MRO/Webinars/SAVISCON/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/Vocollect.aspx

http://www.aircraftit.com/MRO/Webinars/Vocollect/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/NVable-Solutions.aspx

http://www.aircraftit.com/MRO/Webinars/NVable-Solutions/Private-Demo.aspx

http://www.aircraftit.com/Operations/Vendors/Lufthansa-Industry-Solutions-2.aspx

http://www.aircraftit.com/Operations/Webinars/Lufthansa-Industry-Solutions-2/Private-Demo.aspx

http://www.aircraftit.com/MRO/Vendors/Rolls-Royce.aspx

http://www.aircraftit.com/MRO/Webinars/Rolls-Royce/Private-Demo.aspx





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