1

Jakarta © Patrick Swirc

Air France-KLM, European leader in South East Asia

July 2014

AIRFRANCE.SG

Starting from 10 July 2014, Air France will operate a direct daily flight from Singapore to Jakarta on Boeing 777-300 ER. Flight information on Singapore-Jakarta route: AF254 SIN-CGK Dep. 16:55 Arr. 17:35; AF259 CGK-SINDep. 19:30 Arr. 22:25. Flight schedule is subject to change.

AND NOW, JAKARTA!NEW ROUTE OPENING FROM SINGAPORE

PER WEEK7 FLIGHTS

3

Air France is continuing to expand in South East Asia, a region experiencing an economic boom. On 9 July 2014, the Company will inaugurate a new service between Paris-Charles de Gaulle and Jakarta, with seven weekly flights via Singapore.

This new frequency is in addition to the KLM flights serving the Indonesian capital daily on departure from Amsterdam-Schiphol via Kuala Lumpur.

Indonesia is currently experiencing strong economic and tourism growth. The Air France-KLM Group intends to support this country’s booming economy.

Throughout the 2014 summer season, Air France is increasing its flight capacity to Singapore-Changi airport. From 17 June to 30 August 2014, the Company is operating 10 weekly flights and two different flight times for its customers.

In Singapore, customers have access to Air France and KLM’s extensive flight network. On continuation of their flight from Europe, they can travel on to Jakarta with Air France or to Bali with KLM with an optimized connection time.

In April 2013, Air France launched a new service between Paris and Kuala Lumpur, in addition to KLM’s seven weekly frequencies on departure from Amsterdam. Spurred by the successful launch of this destination, Air France has increased its capacity to the Malaysian capital. This destination is now served by Boeing 777-200 equipped with a new “leisure” configuration offering additional seats for customers (309 seats compared with 246 when this frequency was first launched). During the summer season, the Company is offering customers four weekly flights, providing them with greater flexibility to organize their trip.

Overall, Air France-KLM, a European leader in South East Asia*, is offering eight destinations in this region on departure from Paris-Charles de Gaulle and Amsterdam-Schiphol with over 90 weekly flights, some of which are operated with their partners Vietnam Airlines, Malaysian Airlines and China Airlines.

In September 2014, Singapore and Jakarta will be the first Air France destinations to discover the Company’s new La Première “designer” suite. Each suite ensures optimum privacy and enables customers to be totally or partially alone, in absolute comfort. Well-being, relaxation and serenity go hand in hand, for an exceptional trip.

On board the Boeing 777 equipped with this exquisitely refined cabin, customers will also be able to enjoy the new Business cabin, a real cocoon in the sky. They will also be able to discover the new Economy cabin offering optimum comfort for all and Premium Economy, offering 40% more space.

Moreover, by equipping its Boeing 777-200s with its new World Business Class, KLM will also be offering an even more comfortable trip on its flights to South East Asia as from September 2014.

*in terms of market share between Europe and South East Asia in 2014

And now, Jakarta!

New services between Europeand South East Asia

Travel in optimum comfort to the beautiful destinations

of South East Asia

Air France

WEEKLY FREQUENCIES

VN : Vietnam AirlinesCI : China AirlinesMH : Malaysia Airlines

KLM

Jakarta 7 7

Kuala Lumpur 4 7 (7 MH)

Bangkok 5 7 (7 CI)

Hô Chí Minh City 4 (1 VN)

Hanoi 5 VN

Singapore 10 7

Denpasar 7

City of Manila 7

5

Jakarta is the 8th destination in South East Asia served by Air France and KLM. Since 9 July, Air France has been operating seven weekly flights on departure from Paris-Charles de Gaulle via Singapore, on board a Boeing 777-300. This service is operated at night on both the outbound and inbound flights to provide customers with optimum rest before their arrival at destination. These flights are in addition to the KLM service, offering seven weekly frequencies on departure from Amsterdam-Schiphol, via Kuala Lumpur.

In addition, customers leaving from Singapore can now travel on Air France to Jakarta or make an easy connection on KLM’s daily flight from Singapore to Denpasar in Bali.

• Air France flight schedules:

- AF 254: Leaves Paris-Charles de Gaulle at 19:20, arrives in Singapore at 14:15 the following day. Leaves Singapore at 16:55, arrives in Jakarta at 17:35.- AF 259: Leaves Jakarta at 19:30, arrives in Singapore at 22:25. Leaves Singapore at 00:25, arrives at Paris-Charles de Gaulle at 7:55.

• KLM flight schedules:

- KL 0809: Leaves Amsterdam Schiphol at 20:50 – Arrives in Kuala Lumpur at 14:55 the following day- KL 0809: Leaves Kuala Lumpur at 16:20 – Arrives in Jakarta at 17:25- KL 0810: Leaves Jakarta at 18:45 – Arrives in Kuala Lumpur at 21:55- KL 0810: Leaves Kuala Lumpur at 23:20 – Arrives in Amsterdam Schiphol at 05:55 the following day

On departure from the Paris-Charles de Gaulle and Amsterdam-Schiphol hubs, Air France-KLM offers over 90 weekly flights to 8 destinations in South East Asia - Bangkok, Denpasar (Bali), Ho Chi Minh City, Jakarta, Kuala Lumpur, Manila, Singapore and Hanoi (on a code-share basis with Vietnam Airlines).

Thanks to the code-share agreements with its partners Garuda Indonesia, Bangkok Airways, Malaysian Airlines, China Airlines and Vietnam Airlines, the Group can offer increased flight frequencies between Europe and South East Asia and access to an extended network of 14 destinations - Surabaya (Indonesia), Balikpapan (Indonesia), Da Nang (Vietnam), Nha Trang (Vietnam), Hué (Vietnam), Siem-Reap (Cambodia), Phnom Penh (Cambodia), Koh Samui (Thailand), Chiang Mai (Thailand), Phuket (Thailand), Trat (Thailand), Rangoon (Myanmar), Luang Prabang (Laos), Vientiane (Laos).

Jakarta, a new Air France destinationin South East Asia

Jakarta © Patrick Swirc

7

Indonesia is a business and tourism centre. The country is home to many international companies including over 250 French companies, notably in the energy, chemistry, telecommunications and manufacturing sectors. It’s a very dynamic region with a GDP up by 5.4% in 2014. It is also a very popular tourist destination among French and European travelers, who appreciate its diverse landscapes and culture, and tourism infrastructure. We have adapted our capacity in this region for these reasons.

We are currently expanding our network. Since 9 July, Air France has been offering a new destination in Indonesia, serving Jakarta as a continuation of the Singapore flight. This new Air France destination is in addition to the KLM service which serves this destination via Kuala Lumpur. In total, the two airlines offer 14 weekly flights between Europe and Jakarta, thus responding to our Indonesian and European customers’ expectations.

In Singapore, travellers can now fly to Jakarta with Air France, and also to Bali with KLM, on continuation of the flight from Europe. Passengers wishing to travel exclusively between Singapore, Indonesia – Jakarta and Bali- and Malaysia can also take Air France and KLM flights.

We are also responding to our passengers’ travel requirements and expectations in terms of comfort. Air France operates flights to and from Jakarta by Boeing 777-300 equipped with the La Première, Business, Premium Economy and Economy cabins. Air France is the only airline to offer the Premium Economy cabin, which is highly appreciated by business travelers on this destination.

The new Air France service to Jakarta demonstrates the Group’s ambition to strengthen its ties with Indonesia and support the country’s economic development through an increased flight offer and a range of innovative services.

In South East Asia, we offer eight destinations on departure from Europe. In addition to our powerful long-haul network, our simplified connections at the Paris-Charles de Gaulle and Amsterdam-Schiphol hubs and our corresponding flight capacity, we are constantly upgrading our products and services to meet the specific expectations of our customers.

Air France and KLM are investing 1 billion euros in the upgrade of their long-haul cabins. The Group plans to become a global reference in terms of comfort, service and catering. On flights to South East Asia, the new KLM World Business Class will be available on the Boeing 777-200 as from September 2014. Moreover, Jakarta, via Singapore, will be the first destination to welcome the first Air France Boeing 777-300 fully equipped with its four new cabin classes, including the La Première class.

We are also developing innovative services so that we can always make our customers’ journeys that much easier. Our exclusive services “AF Connect” and “KLM Connect” enable customers to be kept properly informed about their flight in real time. Our social media pages are also a very valuable aid in maintaining close ties with our customers. Very active on Facebook and Twitter, we respond directly to our customers’ requests about their trip, 24/7.

In South East Asia, we are involved in projects with associations and NGOs via the Air France and KLM corporate foundations. We support numerous development projects with a view to delivering concrete results in all the destinations we serve.

For instance, we are particularly active in the Philippines. In November 2013, following the catastrophic Haiyan typhoon in the region, the Air France Foundation organized a major fundraising campaign to help the victims of this tragedy. At the same time, Air France and KLM support the Gawad Kalinga association, which combats poverty in the Philippines by providing the underprivileged with the necessary material and human resources to guarantee sustainable development.

3 Questions for Patrick Roux,Senior Vice President Asia-Pacific Air France-KLM

Air France-KLM is continuing to extend its long-haul network in

South East Asia with a new service to Jakarta. Why choose Indonesia?

What are the Group’s strengthsin South East Asia vis-à-vis

its competitors?

Air France-KLM is a highly committed group. What have been

your recent actions in South East Asia?

La Première: an inflight service combining comfort and prestige

9

With its La Première class, Air France has laid down the codes of an outstanding service to meet the needs of customers sensitive to the slightest detail, designed around the three watchwords of consideration, discretion, and awareness. From the time the passenger arrives at the airport, to the welcome they receive on board and the monitoring of their baggage, everything possible is done to facilitate their journey and encourage them to relax and take it easy.

La Première is currently available on flights to and from Singapore and Jakarta.

• Exclusive, personalized service at the airport

At Paris-Charles de Gaulle airport, customers are totally looked after from their arrival, when a porter takes charge of their baggage, to check-in formalities, and then in the La Première lounge. This exclusive itinerary saves precious time, allowing passengers to take advantage of the luxurious La Première lounge at Paris-Charles de Gaulle.

Designed by interior architect Didier Lefort, the La Première lounge at Paris-Charles de Gaulle provides passengers with over 1,000 sq. m of space where they can dine, relax (in the bar or the Spa operated by the Biologique Recherche brand), work, or simply take the weight off their feet.

The restaurant features menus designed by Alain Ducasse and a selection of the finest wines from the Air France cellar. To ensure hassle-free, discreet boarding, passengers are informed by lounge staff when their flight is ready to depart, and they are then personally accompanied by car to the aircraft, boarding a few minutes before the doors are shut. Passengers transferring to an onward flight at Paris-Charles de Gaulle are systematically welcomed as soon as the aircraft doors are opened, and accompanied to the La Première lounge. Air France is the only airline to offer this service.

• An inflight service combining comfort and prestige

On board, the passenger’s seat transforms into a real 2-metre long bed, with direct access to the aisle. The personalized service enjoyed by La Première passengers helps to make inflight meals a genuine interlude of relaxed pleasure. Passengers freely choose the dishes they wish to savour, in their own time. Air France designs its menus in the manner of a gourmet restaurant, using Servair’s Culinary Studio overseen by Joël Robuchon.

At each stage of their trip, passengers are constantly pampered by Company personnel. Consideration, discretion and awareness are the three essential qualities of our ground staff and 1,500 pursers, hostesses and stewards specially selected from Air France’s 15,000-strong flight crews to satisfy the expectations of La Première passengers.

• A new private jet service

Air France, in partnership with Wijet, is offering a new range of private jet services. This service is exclusively dedicated to connecting passengers at Paris-Charles de Gaulle, before or after their long-haul flight on Air France in the La Première cabin and their travel companions traveling in the Business cabin. The private jet services are operated by Wijet in Cessna Citation Mustang-type aircraft, which can take-off from or to 1,200 airports in France and in Europe within two and a half hours of Paris, an ideal solution for flying to a destination which is not served by a major airport or which is closer to home. Customers can also choose their own departure time.

With this completely personalized offer, the connection between the private jet and the long-haul flight is optimized both on departure and on arrival at Paris-Charles de Gaulle. At each stage of the trip, customers are accompanied by an Air France La Première agent.

The best of Air France to South East Asia

La Première, a fully personalized, exceptional service

Business, the best of French lifestyle

11

Air France’s Business class offering is constantly evolving to match the Company’s exacting standards and all-round attentiveness, as it seeks to provide its customers with the best of the unique French lifestyle, or art de vivre à la française.

From cabin fittings to inflight meals, the Company provides a service that combines comfort and modernity, bringing passengers an ever more refined service. In Business class, Air France offers on most of its aircraft a full sleep seat guaranteeing optimum travel comfort for passengers. Over 2-metres long and 61 cm wide, the seat is one of the most spacious, comfortable beds on the market. With simpler, more intuitive controls, and redesigned storage compartments, the seat also features a new 16/9 video screen.

• Régis Marcon, a new chef in the Business cabin

Air France intends to surprise its customers with the best of French fine cuisine. Since 1st April 2014, Régis Marcon, the triple Michelin-starred chef, has signed five new dishes for Business class customers. For a period lasting several months, Air France’s Business class customers can enjoy new flavours on board the Company’s long-haul flights.

The chef’s gourmet creation is renewed twice a month for the pleasure of frequent travellers.

• A new 3,000 sq. m. lounge at Paris-Charles de Gaulle

Around the world, Air France customers travelling in Business class have access to over 500 Business lounges, including 50 Air France lounges, offering a wide range of services in a calm and welco¬ming environment, away from the bustle of the airport. At Paris-Charles de Gaulle, Air France Business customers have access to six lounges on departure of their flight (Terminal 2E, 2F and 2G) and one arrivals lounge (Terminal 2C).

The largest Business class lounge on its network is situated in the boarding satellite Hall M of Terminal 2E. Spanning over 3,000 sq. m and dedicated to customers’ well-being, this new lounge, designed by Noé Duchaufour-Lawrance, allows passengers to make the most of their time prior to take-off or between flights. In this haven of peace, an offer of hot food supplements the snacks and beverages already provided in other Air France lounges. A Clarins beauty care and massage service and shower facilities invite passengers to relax before boarding and Wi-Fi access, touch screens and self-service computers allow passengers to work in peace.

Business,the best of French lifestyle

Premium Economy,a new more comfortable way of travelling

13

The Premium Economy cabin offers a more comfortable way of travelling at affordable prices in a separate cabin, offering 40% more space than Economy Class. The comfort and peaceful surroundings in this intermediate cabin class situated between Business and Economy class make it a privileged area for relaxing in the sky which has won over close to 2.5 million customers since it was launched.

The seat, reclining to 123° within a rigid shell to protect passenger space and privacy, is 48cm wide and has 10cm-wide leather armrests enabling each passenger to rest their elbows without intruding on their neighbours. Seats are also equipped with a large, 10.4-inch (26-cm) in-seat video screen giving access to some 600 hours of on-demand entertainment on long-haul flights.

Premium Economy customers benefit from SkyPriority advantages, ensuring streamlined ground services with faster, privileged access through all airports around the world.

Eugeni Quitllet has designed a new range of aesthetic and practical tableware for Air France’s Economy and Premium Economy cabin classes. In Premium Economy, the glass, cutlery and fabric napkin (a mixture of fabric and paper) provide an elegant and refined table service. Eugeni Quitllet has also designed a cone, with the Air France logo, containing candies and oshibori. Offered at the end of the meal, it constitutes a unique souvenir of the flight which you can take home.

The Economy cabin allows passengers to enjoy the essentials of Air France service at attractive prices. The 44cm-wide seats recline to 119°, with a sliding seat pan, adjustable headrest and footrest, a tray with rounded corners, and storage for spectacles and drinking glasses. The armrests fold back completely, even when the seat is in the reclining position, making life easier for families travelling together. Seats are also equipped with a 6.4 inch in-seat video screen so that passengers can enjoy Air France’s in-flight entertainment programme to the full.

Each month, Air France adds new material to its long-haul in-flight entertainment programme. A choice of 200 to 300 CDs with an extensive range of music types is on offer, allowing passengers to compile their own personal program of music. In each Air France cabin, an individual screen shows up to 125 films available in a number of language versions (up to 9).

• An à la carte gourmet dining service

Since 1 April 2014, Air France customers travelling in Economy and Premium Economy have been able to choose from four “A la Carte” menus – “Ocean”, “Tradition”, “Italia” or “Selection LeNôtre” – available on the Company’s long-haul flights on departure from Paris. Air France « A la carte » menus, available at a price varying between 12 and 28 euros, can be ordered online on airfrance.com at the time of booking or in the « View/modify my bookings » section, and at our call centres and Air France ticket offices up to 24 hours before departure.

Premium Economy, enhanced comfort

Eugeni Quitllet’s designercreations on board

Economy, your essential Air France

La Première, a designer suite

Business, a cocoon in the sky

15

Air France is currently involved in a vast project to upgrade its long-haul products and service, dubbed Best &Beyond. Its ambition is to provide the best product on the market. In all the cabins, new seats are gradually being installed on 44 Boeing 777, at the heart of the long-haul fleet.

In September 2014, Singapore and Jakarta will be the first Air France destinations to welcome the Company’s new La Première designer suites. On board the first Boeing 777 equipped with this most prestigious cabin class, customers will also be able to discover the new Business class, a real cocoon in the sky. They will also enjoy the new Economy cabin offering optimum comfort for all and Premium Economy, offering 40% more space.

Enjoy precious moments, relax in your private lounge where time stands still, fall asleep as if you were in your own bed…Air France invites you on a unique, made-to-measure journey on board its new coillection – the La Première suites.

On board, each suite ensures optimum privacy and enables customers to be totally or partially alone. In an instant, the seat turns into a fully-flat bed over 2 metres long. The armrests are fully retractable and offer a vast space 77cm wide. When the curtains are closed, the partition raised and the light subdued, the suite embraces the passenger, for total privacy.

In its Business cabin, Air France has created a private cocoon in the sky – comfort, space and privacy at the heart of a curved structure.

This new seat has been developed around the concept of 3 “F”: FULL FLAT - the seat converts to a fully flat bed (180%) for crossing time zones without fatigue;FULL ACCESS - direct access to the aisle, regardless of the seat’s location in the cabin;FULL PRIVACY - a protected area through the seat’s enveloping curves, providing a true bubble of privacy in the sky

Work, play, eat or sleep, the seat adapts itself to each individual for the duration of the trip.

In Economy class, there is a new fully-revised seat, with more legroom, a new seat cushion, more comfortable headrests and a wider tray table. The seat has been ergonomically-redesigned to guarantee optimum comfort. The seat also features new functionalities including an electric socket, headphones holder, etc.

In Premium Economy, more comfortable seat cushions and a multi-position footrest further enhance this travel class launched in 2009, and already praised by our customers.

As for entertainment, choosing a programme has never been as quick and easy. Wide touch screens with High Definition images are now available, offering over 1,000 hours of music, movies, TV series and many other programmes available on demand.

“Best & Beyond”, Air France’s long-haul ambition

La Première, a designer suite

Business,a cocoon in the sky

Economy Premium and Economy, enhanced comfort for everyone

17

With its new advertising campaign «France is in the air», Air France is daring to be different to carry the ambitions of the Transform 2015 plan. The new campaign consists of 6 visuals illustrating the services offered by the company - the comfort of the A380, the new La Première cabin, the new Business cabin, gastronomy, the network and SkyPriority. It is supplemented by visuals depicting iconic destinations served by Air France

With its new signature « France is in the air », it illustrates France’s openness and internationality and highlights the positive universal values associated with France: the art of living, a French spirit, luxury brands and Michelin-starred chefs who are popular in France and abroad.

Air France, France is in the air

World Business Class: a new concept of comfort

With this new design sustainability andinnovation are the two principles

19

World Business Class is available on intercontinental flights and provides passengers with a new concept of comfort. On flights to south East Asia, World Business Class will be available as from September 2014 on the Boeing 777-200.

• Feel at home

Together with the Dutch top designer Hella Jongerius, KLM has introduced a whole new atmosphere in the World Business Class. The feeling of being at home was the designer’s aim. The 2.07-metre full-flat seat contributes to the complete comfort. Besides the recognizable, fresh, blue KLM-color, Hella Jongerius used warm colors to create a comfortable atmosphere. With this new design sustainability and innovation are the two principles.

• On board: enhanced Ccomfort

KLM has introduced new tableware for passengers in World Business Class and Europe Business Class, designed by Marcel Wanders. His designs reflect the past of KLM and give a new, surprising vision for the future. In the same year, Viktor & Rolf introduced the amenity kits. These amenity kits contain all passengers’ essentials for ensured comfort. The kits contain a toothbrush & toothpaste, socks etc. to make our customers feel as comfortable as possible.

• Inflight entertainment

Passengers benefit from a state-of-the-art interactive entertainment system, more than 85 films, over 150 TV programs, as well as 50 KLM exclusive audio programs and over 200 CD’s. The entire fleet is equipped with this system. Of course passengers can also enjoy reading a wide range of international newspapers and magazines provided on board.

• A wide range of menus

Une attention toute spéciale a été accordée aux menus. Les passagers peuvent faire leur choix parmi :- Des menus conçus en coopération avec de « jeunes restaurateurs européens »- Une carte des vins sélectionnés par des sommeliers réputés- Un repas léger ou un en-cas pour les vols de nuit- Le service Skybreak continu sur les vols de plus huit heures (assortiment de petits en-cas et de rafraîchissements)

KLM’s long-haul cabins

World Business Class

KLM has two modern Crown Lounges at Amsterdam Airport Schiphol

21

• At the airport: benefits that save time

Passengers travelling in World Business Class and/or Elite and Elite Plus customers can benefit from a number of exclusive services:- Dedicated check-in desks for World Business Class passengers and SkyTeam Frequent Flyers with Elite or Elite Plus status- Priority baggage handling - An additional baggage allowance of 10 kg (total of 30 kg)- Two carry-on items- Priority boarding - Disembarking for World Business Class and Europe Select passengers- Access to the KLM Crown Lounges - Fast-track customs and police formalities at Amsterdam Schiphol Airport (for flights between Schengen countries) and certain other European airports

• Lounges at Schiphol

KLM has two modern Crown Lounges at Amsterdam Airport Schiphol, one in the Schengen area as well as an Intercontinental Crown Lounge. Together the Crown Lounges offer over 1440 seats on 6,000 m2 and are equipped with entertainment rooms with individual screens with TV, music and games on demand. Furthermore there is a separate smoking room and several self-service buffet areas with a wide selection of warm, healthy meals, together with snacks and drinks. For passengers with a transfer there are showers or deep rest areas with comfortable seats (only in the Intercontinental lounge). For business travellers who are looking for a place to work; e.g. free WiFi, in-seat power and data ports in several seats and workplaces with a PC are available.

KLM offers their customers extra comfortable seats in Economy Comfort

23

• Key Benefits

Travelling KLM Economy Class on long-haul flights combines comfort and relaxation. Passengers can expect optimum travel conditions at the best value for money.- Ergonomically-designed seats for maximum comfort.- With the video-on-demand system on board our Long Haul fleet, passengers can choose from a large selection of programs on the individual interactive screens built into the seat’s headrest.- The possibility of receiving and sending text messages and e-mails.

• Attentive Service To Meet Individual Needs

To ensure optimum comfort, KLM offers personalized services- The cabin crew speak several languages- Seats allow passengers to rest and relax- Seats are equipped with adjustable headrests and armrests and lumbar support- Hot towels are distributed before the meal on long-haul flights - A blanket and a pillow are provided for a full night’s sleep- Activity sets for kids and baby care items, ensuring everyone enjoys their time on board- A meal and a light meal, regardless of the flight duration, plus snacks on flights longer than 7 hours (including tubs of ice-cream)

• Economy Comfort

KLM and Delta Air Lines offer their customers extra comfortable seats in Economy Class, on European or Intercontinental flights.The Economy Comfort zone offers:- Up to 10 cm (4 inches) more legroom- Up to double the normal recline- Seats in front of the Economy Class cabin

Passengers can reserve their Economy Comfort seat online when making their booking or via MyTrip (at KLM.COM) up to 48 hours before departure.

From the moment passengers arrive at the airport, they have also the possibility of checking in at a self-service kiosk in a dedicated check-in area.

• Passengers benefit from the following after the flight

- Before landing at Amsterdam-Schiphol, passengers are provided with updated transfer information (boarding gate number, departure time)- Once on the ground, they can simply go straight to the boarding gate of their connecting flight- Additional information can be found at one of the KLM transfer desks

Passengers can also use one of the self-service transfer kiosks at Amsterdam-Schiphol airport.

Economy Class &Economy Comfort

Apps and mobile websites

25

On Facebook and Twitter, Air France and KLM offer their customers 24/7 assistance, in an aim to provide even better service. KLM answers questions 24/7 in ten languages. Air France currently has a service in nine languages and answers questions 24h/7 in French and English.

The Air France and KLM Facebook pages currently have close to 12 million fans, and offer product and service information in addition to competitions and special offers. Both companies are also active on Twitter with close to 1.5 million followers.

Air France answers passengers’ questions directly on its account @AirFrance. The accounts in Malaysia (@ airfranceMY), Singapore (@ AirFranceSG) and Indonesia (@ AirFranceID) are dedicated to the commercial news in each country.

KLM also has accounts dedicated to commercial news in Singapore (@KLMSingapore), Malaysia (@ KLM_MY) and Indonesia (@ KLM_ID). In addition, the Twitter account @ KLM_localeyes offers tips given by a person from the country concerned every week: culture, cuisine, exceptional sites, etc.

Air France and KLM enable their customers with a smartphone to access free apps as well as mobile websites (http://mobile.airfrance.com and http://mobile.klm.com) to purchase a ticket and manage their reservations directly on their mobile.

The Air France apps and mobile website were completely redesigned in 2014. It is now possible to organize an entire trip on your mobile: choose a flight, select a paid option, buy your ticket, modify or cancel it. To benefit from these services, go to http://mobile.airfrance.com or download the app on the AppStore (iOS), Google Play (Android) and Marketplace (Windows).

When booking their flight, customers benefit from AF Connect and KLM Connect, an exclusive, free service, with no registration or subscription, which proactively informs customers of any changes and irregularities during their trip.

There are so many different destinations to discover during the summer holidays. To help customers choose their ideal destination, Air France has launched Travel by Air France, its new travel guide. It enables customers to explore more than 60 destinations served by the Company worldwide. According to the cities on offer, Air France has chosen interesting places, unusual addresses or events not to be missed. Travel by Air France also includes the views of many local and international personalities to illustrate each city.

On the KLM.com website, users can also enjoy a travel guide to 100 destinations. It recommends hotels, restaurants, interesting places and practical information on the airport, transport to the city, visas and local currency. It also contains updated information on local events and the weather.

A fully digital trip

Before and after your trip, find Air France and KLMon Facebook and Twitter

Apps and mobile websites

AF Connect and KLM Connect, an exclusive, free service

New travel guides

SkyPriority - exclusive advantages fromcheck-in to baggage delivery

27

SkyPriority provides exclusive SkyTeam benefits at airports for the 20 alliance members to provide a seamless travel experience for passengers traveling in La Première / Business / Premium Economy or SkyTeam Elite Plus members.

SkyPriority is present at Bangkok International Airport, Denpasar, Ho Chi Minh City, Jakarta, Kuala Lumpur, Manila and Singapore. Easily recognizable, the «SkyPriority» logo appears on boarding passes and on all signage at airports. The service offers eligible passengers priority check-in, faster and privileged access to security controls as well as customs clearance and priority boarding free of charge.

SkyTeam is the first airline alliance to offer its Premium passengers a set of priority ground services. Today, this service is available at more than 1,064 airports worldwide.

The airline alliance SkyTeam today has 20 members worldwide including Garuda Indonesia and Vietnam Airlines. It offers customers a comprehensive package for the transport of passengers and cargo. Member airlines have established alliances to expand their services and increase their growth prospects on all their markets. When they travel on one of the 20 SkyTeam member airlines, customers enjoy unique facilities to travel on flights of several airlines. They can earn miles for different airlines and enjoy acces to over 520 lounges worldwide. In total, the 20 members of SkyTeam serve over 1,064 destinations in 178 countries.

SkyPriority: exclusive advantagesfrom check-in to baggage delivery

Over 1,000 destinationswith SkyTeam

Flying Blue, the leading frequent flyer programme in Europe

29

Flying Blue, the leading frequent flyer programme in Europe with 21 million members, has 35 airline members and more than 100 non-airline partners.

The more members travel, the more their loyalty is rewarded. With Flying Blue, customers can access many services specifically designed to make their trip even more enjoyable.

At Amsterdam-Schiphol and Paris-Charles de Gaulle airports, members of Flying Blue Silver are able to access the lounge, for a payment of 35 euros or 5,000 Flying Blue miles. Flying Blue Platinum / Gold members can take two additional members (maximum) to the lounge for the same price or the same number of Flying Blue miles.

At www.airfrance.fr and www.klm.com, members can access their account, directly obtain «award tickets» or have their accounts updated with Miles.

At www.flyingblue.com, they can easily book promotional «award tickets» which are only available online: Primes@Promo. It also includes all the various ways to earn or spend Miles and an exhaustive list of all offers available with programme partners in the «Flying Blue Store».

For new members, the presentation of Flying Blue is very detailed with a description of the benefits linked to the various different statuses explained with videos and tutorials.

www.flyingbluenews.com

Flying Blue: the leading frequent flyer programme

Biofuels, the energy of the future

31

Social and environmental commitment is at the heart of the Group’s strategy to reconcile growth, social progress and respect for the environment. Air France-KLM is concentrating on four main issues: reducing its environmental footprint, integrating sustainability development into its products and services, promoting a policy of responsible human resources and contributing to the development of the countries where the Group operates.

In 2013, for the 9th consecutive year, the Dow Jones Sustainability Index (DJSI) ranked Air France-KLM leading airline group.

The Group is also leader for the fifth consecutive year in the broader «Transport» sector. This distinction rewards the 24 most responsible companies in the world, each in their own industry.

Highly committed to the use of biofuels, Air France and KLM are involved in numerous projects to promote this sustainable energy. Among the innovative initiatives taken recently, KLM has taken an active part in the «BioPort Holland Project.» This public-private partnership aims to promote a supply chain of sustainable biofuels at competitive prices. In June 2013, Air France, Airbus, Safran, Total and the French Civil Aviation Authority organized the «Joining our Energies - Biofuel Initiative France» flight to illustrate the technical ability of the French aeronautical industry to incorporate biofuels in aviation. During this flight, the Air France Airbus A321 used biofuel manufactured with innovative technology which processes sugar.

On 8 March 2013, KLM launched a series of 26 fully optimized flights between Amsterdam and New York. These flights, which use sustainable biofuels, are intended to establish the most appropriate procedures for each stage of the flight to reduce fuel consumption and CO2 emissions. This initiative gives rise to a 5% fuel saving compared to a standard flight.

In addition, since 2012 KLM has been giving companies the chance to take part in an innovative project, to become a partner of the BioFuel program and take flights supplied with biofuel. 14 companies have already joined this partnership, demonstrating that there is a real market for this type of flight.

Air France is committed to eco-design to better control the impact of its products and services on the environment. This approach, developed today on dishes and meal trays in Economy and Premium Economy on long-haul flights, has reduced the weight of materials by one third and has reduced associated CO2 emissions.

For the 14 million meal trays served on board each year, Air France has reduced its CO2 emissions by 2,742 tons, the equivalent of 2,565 return Paris-New York flights (calculated per customer).

Air France-KLM, committedto sustainable development

Biofuels, the energyof the future

Optimized flights

Eco-designed tableware

Philippines - ©Thomas Louapre

33

As a leading airline group, Air France-KLM is aware of its responsibilities to create a more sustainable world.

The Group is committed to helping associations and NGOs and supports many development projects for concrete action wherever it is present. It contributes in many different ways, with donations, transport facilities, volunteer activities and awareness campaigns. A commitment that it shares with its customers by donating Miles.

A pioneer in the field of corporate foundations, the Air France Foundation supports projects to help children and young people who are sick, disabled or underprivileged in France and in countries where the airline operates. In South-East Asia, the Air France Foundation operates in six countries: Cambodia, Indonesia, Laos, Philippines, Thailand and Vietnam.

When typhoon Haiyan caused devastation in the Philippines in November 2013, considered one of the most violent ever recorded in the region, the Air France Foundation provided support to victims in several different ways. It stepped up initiatives to raise funds to help to repair damage caused by the typhoon. The Air France Foundation notably provided financial aid to the Caméléon association, working to protect and reintegrate young Filipino girls who have been victims of mistreatment and abuse. The donations have gone towards the reconstruction of the buildings and infrastructure where these young girls stay and which had been severely damaged by the typhoon.In 2014-2015 the Air France Foundation funded 112 projects around the world, including 85 for children in difficulty, 9 for sick children and 18 for children with disabilities. Since 1999, KLM AirCares has been providing humanitarian support to organizations worldwide. AirCares is particularly involved with children, giving them access to health care and education programs, in partnership with NGOs.

In 2009, KLM joined the association Gawad Kalinga, fighting against poverty in the Philippines by providing material, moral and human resources to underprivileged populations to ensure sustainable development. The Air France Foundation also supports this association.

Today, 45 houses have been built, benefiting Filipino people thanks to the help and support provided by the association.

Air France and KLM, a responsible leader

Le ciel passionnémentThe sky, our passion

AFFICHE 80 ANS - FRROUGE 60 x 80 cmNº dossier : 20120690E

Date : 18/09/2013

Validation DA/DC :

Validation Client :

35

KLM and Air France were both created on 7 October, the first in 1919, under the name of Koninklijke Luchtvaartmaatschappij, the Royal Dutch airline for the Netherlands and the colonies, the second in 1933 from the merger of five French airlines, Air Union, Air Orient, Société Générale de Transport Aérien (SGTA), the CIDNA and Aéropostale.

Both are among the few existing airlines that were set up before the Second World War. Both were pioneers of civil aviation.

KLM will celebrate its 95th anniversary on 7 October 2014. Throughout the year, Air France is celebrating 80 years of creativity and hospitality for its passengers, as well as 80 years of fashion, film, design and innovation.

Throughout the year, products customized in the 80th anniversary colours are offered to customers: paper menus, oshibori, amenity kits, cups, in-flight entertainment, etc.

- A website devoted to Air France’s 80th anniversary tells the story of 80 years of passion: network, professions, design and customers, illustrated by photos and videos. 80ans.airfrance.com - 80years.airfrance.com

-A range of 80th anniversary-branded products is available on the AF Shopping website and in-flight sales; watches, Moleskine notebooks, baggage tags, etc. shopping.airfrance.com

Like every year, on October 7, KLM celebrates its anniversary by highlighting its illustrious past and preparing for the future. KLM is the oldest airline in the world operating under its original name. It has always played a clear role in the history of aviation and is deeply rooted in Dutch society. In 2014, KLM is continuing to constantly innovate in order to offer its customers the best possible products and services. Its next major anniversary will be in 2019, when KLM’s 100th anniversary celebrations will be bigger and better than ever.

Air France and KLM,years of history for an ambitious future

Special events to celebrateAir France’s 80th anniversary

KLM’s 95th anniversary,a joint celebration

Air France-KLM press office - July 2014http://www.airfranceklm.com/en