2011 GSA SmartPay® Training Conference

Air Force CSA Training Session 2

Stacy EslichVice President, Citi

®

®

A Winning Hand: Solutions, Savings and Sustainability with GSA SmartPayThe 13th Annual GSA SmartPay Training Conference, Las Vegas

®

3

To ensure the best possible learning experience for participants, please adhere to the following house rules:

• Turn cell phones and pagers to vibrate• Hold questions to end of session• Ensure your participant badge is scanned to receive CLP credits− For each course− Must leave room and reenter

• Take advantage of opportunities to provide feedback − Please select the Citi Q&A icon on any Citi PC at the conference− Answers to be e-mailed after the conference within 60 days

House Rules

CSA Session II

DoD Air Force

®

4

This course is designed to assist you in achieving the following objectives:

• Provide an overview of recent enhancements for Air Force CSA travel

Goals & Objectives

CSA Session II

DoD Air Force

®

5

• Recent Cardholder Enhancements• Future Enhancements

Agenda

CSA 101

DoD Air Force

®

1. Recent Cardholder Enhancements

CSA Session II

TRAVEL

John Smith

6

®

7

Residual Balance Calculation

CSA Session II

DoD Air Force

From the My Card Account tab, select Residual balance calculation.

®

8

Residual Balance Calculation

CSA Session II

DoD Air Force

As a cardholder, you can enter the trip ID,Trip Description, Start and End dates of transactions you would like to view and then click View transaction.

You may also link to View Authorizations from here.

®

9

Residual Balance Calculation

CSA Session II

By selecting transactions and payments from the results, and marking any as personal, the cardholder can then click Calculate residual balance. The results will display in the bottom section (see next slide).

DoD Air Force

®

10

Residual Balance Calculation

CSA Session II

DoD Air Force

In this example, the cardholder has a $20 residual balance. The cardholder may save this estimation for future reference and view it from the Residual History tab.Blue box = Card-level information; Green = Transactions; Pink = Trip information

®

11

Residual Balance Calculation

CSA Session II

DoD Air Force

®

12

Residual Balance Calculation

CSA Session II

DoD Air Force

In this example, the cardholder has a $20 residual balance. The cardholder may save this estimation for future reference and view it from the Residual History tab.Blue box = Card-level information; Green = Transactions; Pink = Trip information

®

13

Residual History

CSA Session II

If the cardholder selected Save, the calculation will be stored in the Residual History screen. From here, the cardholder may expand the list of saved trips and then select one to expand the Residual calculation below (see next slide).

DoD Air Force

®

14

Residual History

CSA Session II

Currently, saved calculations can also be modified or deleted.

DoD Air Force

®

15

View Authorizations

CSA Session II

From the Home page, select View Unbilled Transactions or View Statement to access the new View Authorizations link. Cardholders may also access View Authorizations from the Residual Balance Calculation screen.

DoD Air Force

®

16

View Authorizations

CSA Session II

In this example, the cardholder selected View Unbilled Transactions and may now select the View Authorizations.

DoD Air Force

®

17

View Authorizations

CSA Session II

If there are no outstanding/pending authorizations on the account, a message displays.

DoD Air Force

®

18

View Authorizations

CSA Session II

The authorizations on an account display. Cardholders can click the Status link for more details.

DoD Air Force

®

19

View Authorizations

CSA Session II

This is an example of declined authorization detail.

DoD Air Force

®

20

View Authorizations

CSA Session II

This is an example of referred authorization detail. Approvals will not have any detail.

DoD Air Force

®

21

CitiManager Home Page – Accessing Request Refund

CSA Session IIDoD Air Force

To request a refund, from the Home page, select My Card Account.

DoD Air Force

®

22

Request Refund – Accessing Request Refund

CSA Session II

DoD Air Force

From the applications menu, click the Request Refund tab.

®

23

Refund Pre-Qualifier Messages

CSA Session II

When the cardholder selects the Refund Request tab from the menu:

CitiManager will check the overall cardholder account for eligibility before the Request a Refund screen displays

If all qualifications are met, the cardholder will view the Refund Eligibility screen

If one or more of the following exists, a message will display with appropriate information and instruction and a cardholder will not be able to proceed with an online request – No Credit Balance– A personal payment or previous online refund request in the last ten business days– Payment history not in good standing

DoD Air Force

®

24

Refund Eligibility Screen

CSA Session II

If the account passes all prequalifier checks, the Refund Eligibility screenallows the cardholder to enter an amount and continue to qualify the request. Note the bulleted guidelines for entering an online request for refund.

DoD Air Force

®

25

Request Refund – Guidelines

CSA Session II

DoD Air Force

The Refund request must not exceed the Current Credit Balance – For example, if the balance is ($55.00) the Refund Request could not be for $56.00)

If Refund Request is $5,000 or greater, lower the amount or call Customer Service to process – For example, even if there is a credit balance of say, $5,011.00, it is over the $5,000.00

amount and must be approved and processed by Customer Service

If you have one or more disputed transactions that are unresolved, the refund cannot be processed online (or exclude the disputed amount from your request)

Please verify the refund amount is correct before proceeding

If you require a credit balance refund by check, please contact our 24-hour Customer Service Center at 877-784-1407 or outside the US collect at 817-802-1468 to complete your request.

®

26

Refund Eligibility Screen

CSA Session II

This is an example of an on-screen message that will display if the amount entered does not meet eligibility guidelines provided.

DoD Air Force

®

27

Refund Eligibility Screen – Confirmation

CSA Session II

Be sure you have checked for any outstanding authorizations using the new View Authorizations links from the Unbilled or Statement screen. Authorizations will drop once matched to a posted transaction, but could remain up to seven days before dropping. Keep in mind you are responsible for all transactions on your account.

DoD Air Force

®

28

Refund Account Information Screen

CSA Session II

Cardholders may select from presaved checking/savings accounts on the left or add on the right.

DoD Air Force

®

29

Refund Account Information Screen

CSA Session II

DoD Air Force

®

30

Refund Account Information Screen

CSA Session II

Cardholders may click the link for routing and account number assistance.

DoD Air Force

®

31

Confirmation Screen

CSA Session II

The status of the refund will now reflect “In Process” and another refund requested will be subject to the edits previously defined. Check the Refund History screen for updates.

DoD Air Force

®

32

Refund History Screen - Cardholder

CSA Session II

Cardholders are able to view their saved or submitted refund requests. Unsubmitted requests may be deleted by the cardholder.

DoD Air Force

®

33

®

July 3, 2011 CCMS Release

CSA Session II

DoD Air Force

New Link from Account Management to Authorizations Screen – Clients who have the ability to view authorizations will now be able to navigate from the

Card Management Account Management Modify Account or View Account screen to the Authorization \ Declined Authorization screen. A new link, “view authorization” will be listed after the “view trip details” button on the Modify/View Account screen.

Updates to E-Mail Messages – The e-mail messages for New Application Initiation and Temporary Limit Increase and

the on-screen message for Cardholder Consent (on SSN screen) have been updated with this release. They now provide more specific instructions and information regarding these processes.

®

34

®

July 3, 2011 CCMS Release

CSA Session II

DoD Air Force

Real Time Closure of GTC When CSA Account Requested

Ability to Turn Online Applications On/Off by Hierarchy

Trip Summary – History of PCS Obligation Entitlements – On the Trip Summary screen, for PCS Travel Orders, a “history” link is now provided

next to the existing “view” link. This new feature enables the user to see a static historical list of all of the calculated entitlement amounts, ordered by the date on which the obligation was processed. There is no limit to the number of items in the listing. It is all inclusive.

®

35

®

July 3, 2011 CCMS Release

CSA Session II

DoD Air Force

New Report – PCS with Pending Projected Departure (PDD) Date Report – Under the CitiDirect Reports menu– It will show PCS accounts nearing the departure date. – The APC can run the report at 15, 30, 45, 60, 75 or 90 days prior to the PDD. – will provide advance notice to the APC and enable action to be taken prior to any

negative impact to the upcoming trip.

®

36

®

July 15, 2011 CitiManager Release

CSA Session II

DoD Air Force

New View Account Summary option– Displays credit line Should not be viewable Removed from view from cardholders

®

2. Future Enhancements

CSA Session II

TRAVEL

John Smith

37

®

38

®

Future Enhancements – Residual Phase 3

CSA Session II

DoD Air Force

®

39

®

Future Enhancements – Residual Phase 3

CSA Session II

DoD Air Force

®

40

®

Future Enhancements – Residual Phase 3

CSA Session II

DoD Air Force

®

41

DTS XML Interface and Integration to TDY Trip Processing

Residual Balance Phase 3

View all Refund History

ARROWSR Data file feed

®

Future Enhancements

CSA Session II

DoD Air Force

®

42

Residual Balance Phase 4

PCS Algorithm process change: – Load PCS entitlements no earlier than 60 calendar days prior to

PDD – Update to accommodate moves to/from three specific bases to add

$1,800 for air travel per member and dependent – Incorporate change to PCS algorithm including TLA and non-

financial SDE/IDE moves

Add TSL link/button to Modify/View Acct screens to eliminate need to re-key account search

Increase max # days for a Temp Cash from five to six months, for all Hierarchy Levels

®

2012 Requests

CSA Session II

DoD Air Force

®

CSA Session II

Stacy Eslich

43

DoD Air Force

®

44

Thank you for attending!

Visit the Citibank Welcome Center– Level 3 Foyer – West– National Industries for the Blind will have a

display of products– Conference Slide Show – come see yourself

shine!

Visit the Citibank One-on-One Lab – Lido Room 3101 A/B

Visit the Citibank Mini Sessions – Lido Room 3001 A/B

Citi Q&A Link – Tell us your thoughts

®

Reminders

CSA Session II

DoD Air Force

®®

Schedules Available at the Welcome Center DoD Air Force

CSA Session II

45

®

46

®

Interactive Training Events – CSA

CSA Session II

DoD Air Force

Citi offers on-site training at no cost for agencies meeting the required minimum participant level of 20 or more as set forth in the GSA SmartPay2 Master Contract.

Regional Citi Training Locations– Norfolk, VA– Washington, DC– Visit www.defensetravel.dod.mil/passport to view and register for these sessions

Upcoming Training– Visit www.defensetravel.dod.mil/passport to view and register for these sessions

On-site at your base or installation– 20-participant minimum– Visit www.citimanager.com/dodhome and under Resources to download the On-site

Training Request Form

Distance Learning – Video Conferences

Please e-mail us at CommCard.Training@citi.com and a Citi training coordinator will work with you directly for on-site or Distance Learning sessions.

®

Terms & Disclosures

Tuesday, July 28, 2009

IRS Circular 230 Disclosure: Citigroup Inc. and its affiliates do not provide tax or legal advice. Any discussion of tax matters in these materials (i) is not intended or written to be used, and cannot be used or relied upon, by you for the purpose of avoiding any tax penalties and (ii) may have been written in connection with the "promotion or marketing" of any transaction contemplated hereby ("Transaction"). Accordingly, you should seek advice based on your particular circumstances from an independent tax advisor.

Any terms set forth herein are intended for discussion purposes only and are subject to the final terms as set forth in separate definitive written agreements. This presentation is not a commitment to lend, syndicate a financing, underwrite or purchase securities, or commit capital nor does it obligate us to enter into such a commitment. Nor are we acting in any other capacity as a fiduciary to you. By accepting this presentation, subject to applicable law or regulation, you agree to keep confidential the existence of and proposed terms for any Transaction.

Prior to entering into any Transaction, you should determine, without reliance upon us or our affiliates, the economic risks and merits (and independently determine that you are able to assume these risks) as well as the legal, tax and accounting characterizations and consequences of any such Transaction. In this regard, by accepting this presentation, you acknowledge that (a) we are not in the business of providing (and you are not relying on us for) legal, tax or accounting advice, (b) there may be legal, tax or accounting risks associated with any Transaction, (c) you should receive (and rely on) separate and qualified legal, tax and accounting advice and (d) you should apprise senior management in your organization as to such legal, tax and accounting advice (and any risks associated with any Transaction) and our disclaimer as to these matters. By acceptance of these materials, you and we hereby agree that from the commencement of discussions with respect to any Transaction, and notwithstanding any other provision in this presentation, we hereby confirm that no participant in any Transaction shall be limited from disclosing the US tax treatment or US tax structure of such Transaction.

We are required to obtain, verify and record certain information that identifies each entity that enters into a formal business relationship with us. We will ask for your complete name, street address, and taxpayer ID number. We may also request corporate formation documents, or other forms of identification, to verify information provided.

Any prices or levels contained herein are preliminary and indicative only and do not represent bids or offers. These indications are provided solely for your information and consideration, are subject to change at any time without notice and are not intended as a solicitation with respect to the purchase or sale of any instrument. The information contained in this presentation may include results of analyses from a quantitative model that represent potential future events that may or may not be realized, and is not a complete analysis of every material fact representing any product. Any estimates included herein constitute our judgment as of the date hereof represent potential future events that may or may not be realized, and are not a complete analysis of every material fact representing any product. Any estimates included herein constitute our judgment as of the date hereof and are subject to change without any notice. We and/or our affiliates may make a market in these instruments for our customers and for our own account. Accordingly, we may have a position in any such instrument at any time.

Although this material may contain publicly available information about Citi corporate bond research, fixed income strategy or economic and market analysis, Citi policy (i) prohibits employees from offering, directly or indirectly, a favorable or negative research opinion or offering to change an opinion as consideration or inducement for the receipt of business or for compensation and (ii) prohibits analysts from being compensated for specific recommendations or views contained in research reports. So as to reduce the potential for conflicts of interest, as well as to reduce any appearance of conflicts of interest, Citi has enacted policies and procedures designed to limit communications between its investment banking and research personnel to specifically prescribed circumstances.

© 2011 Citibank, N.A. All rights reserved. Citi, Citi Arc Design, CitiDirect, CitiManager, Citibank Custom Reporting System, and Citibank Electronic Reporting System, are trademarks and service marks of Citigroup Inc. or its affiliates and are used and registered throughout the world.

In January 2007, Citi released a Climate Change Position Statement, the first US financial institution to do so. As a sustainability leader in the financial sector, Citi has taken concrete steps to address this important issue of climate change by: (a) targeting $50 billion over 10 years to address global climate change: includes significant increases in investment and financing of alternative energy, clean technology, and other carbon-emission-reduction activities; (b) committing to reduce GHG emissions of all Citi owned and leased properties around the world by 10% by 2011; (c) purchasing more than 52,000 MWh of green (carbon neutral) power for our operations in 2006; (d) creating Sustainable Development Investments (SDI) that makes private equity investments in renewable energy and clean technologies; (e) providing lending and investing services to clients for renewable energy development and projects; (f) producing equity research related to climate issues that helps to inform investors on risks and opportunities associated with the issue; and (g) engaging with a broad range of stakeholders on the issue of climate change to help advance understanding and solutions. Citi works with its clients in greenhouse-gas-intensive industries to evaluate emerging risks from climate change and, where appropriate, to mitigate those risks.

47

®© 2011 Citibank, N.A. All rights reserved. Citi, Citi and Arc Design and CitiDirect are trademarks and service marks of Citigroup Inc., used and registered throughout the world.

®