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Management Manual Aiming for the Future

Aiming for the Future - Wieland Electric...the integrated, global management system of the Wieland Group.The organizational structure and responsibilities within the organization are

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Page 1: Aiming for the Future - Wieland Electric...the integrated, global management system of the Wieland Group.The organizational structure and responsibilities within the organization are

Management ManualAiming for the Future

Page 2: Aiming for the Future - Wieland Electric...the integrated, global management system of the Wieland Group.The organizational structure and responsibilities within the organization are

22

Development, production and sales of electromechanical and electro-nic components as well as tailor-made solutions for power and signal distribution with intelligent connection technology and innovative electronics including service are the core competences of the organization.

The funktional security of our safety-related products is the focus of our processes. We support and advise our customers regarding machine safety over the entire life cycle of a machine or production system.

The respective logistics processes (dispatch, transport and storage) are partly carried out with support from external suppliers.

The Management Manual forms part of the complete documentation of the integrated, global management system of the Wieland Group. The organizational structure and responsibilities within the organization are defined in organization charts, process maps, process descriptions and further documents.

The integrated Wieland Group management system has a matrix certification in accordance with the requirements of DIN EN ISO 9001:2015. Further requirements from standards, such as DIN EN ISO 14 001, DIN EN ISO 17025, EMAS, ATEX, IECEx, AEO or automotive standards have been integrated accordingly and are verified with the relevant certificates.

The Management Manual is issued in German and English.

Headquarters in Bamberg

Scope and OrganizationIntegrated, global management system.

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MOTION

Management Manual

ContentThe Wieland Group

Plant II

Page

Scope and Organization 2

Wieland Group Company structure, company group, locations, locations worldwide, plants 4 – 7

Products / product groups, industries / business areas 8 – 11

Vision, mission and values 12

Leadership principles 16

Structure and setup of the management system 18

Management system / process model 20

Process maps, process descriptions 22

Contact 23

Page 4: Aiming for the Future - Wieland Electric...the integrated, global management system of the Wieland Group.The organizational structure and responsibilities within the organization are

Wieland Group

4

Wieland Division STOCKO Division

Wieland Electric GmbH Germany

Wieland Electric International

STOCKO CONTACT GmbH & Co. KG

Wieland Electric Inc. Oakville, Ontario, Canada

Wieland Electric Inc. Wilmington N.C., USA

Wieland Electric Ltd. Guildford/Surrey, Great Britain

Wieland Electric SARL Cergy Pontoise Cedex, France

Wieland Electric S.r.l. Settimo Milanese, Italy

Wieland Electric S.L. Barcelona, Spain

Wieland Electric SP. z.o.o. Swadzim, Poland

Wieland Electric s.r.o. Sokolov, Czech Republic

Wieland Electric Trading Soho City, Shanghai, China

Wieland Electric Production, Malu Jia Ding Destrict, China

ATEM NV Willebroek, Belgium

Wieland Electric A/S Koge, Denmark

Wieland Electric AG Winterthur, Switzerland

Wuppertal PlantGermany

■■ Sales and marketing

Hellenthal PlantGermany

■■ Development■■ Punching■■ Plastic molding■■ Assembly■■ Processing technology

Andlau PlantFrance

■■ Development■■ Punching■■ Plastic molding

The Wieland GroupA winning structure

Plant IBrennerstraße, Bamberg, Germany

■■ Administration■■ Development■■ Assembly■■ Sales and Marketing■■ Electronics

manufacturing

Plant IIRodezstraße, Bamberg, Germany

■■ Plastics manufacturing■■ Metalworking■■ Technical training center■■ Electroplating

Plant IIINeuerbstraße, Bamberg, Germany

■■ Cable pre-assembly

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Management Manual

The Wieland GroupStrong Together

The Wieland Group is one of the world’s leading companies in the field of electrical connection techno-logy. The Group owns more than 500 patents while its key portfolio consists of the German companies Wieland Electric GmbH in Bamberg and STOCKO CONTACT GmbH & Co. KG in Wuppertal, making it the industry’s market leader.

The locations are optimally positioned in the market: As a manufacturer of “pluggable electrical installation systems”, Wieland Electric GmbH has been the market leader in building system technology for decades. Wieland products are used to fulfill the most demanding requirements in connection technology. The podis® system and trend-setting innovations in control cabinet technology make Wieland one of the leading manufacturers.

STOCKO CONTACT GmbH & Co. KG is one of the biggest European manufacturers of crimp and ICD connector systems and of crimp contacts and solder-free connectors. The scope of applications includes home appliances and automotive solutions, industrial and consumer electronics, control and mechanical engineering as well as telecommunications and data processing.

Our focus

Tailor-made solutions and excellent service allow our customers to focus on their core business.

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The Wieland GroupThe Companies

STOCKO CONTACTGmbH & Co. KG

Simonshöfchen 31 D-42327 Wuppertal Tel.: +49 (0) 202 / 97 33-0 Fax: +49 (0) 202 / 97 33-4 11

Andlau Plant

Boîte Postale 20 F-67140 Andlau Tel.: +33 (0) 3 / 88 58 58 58 Fax: +33 (0) 3 / 88 58 58 88

Hellenthal Plant

Oleftalstraße 26 D-53940 Hellenthal Tel.: +49 (0) 24 82 / 84-0 Fax: +49 (0) 24 82 / 84-2 43

Wieland Electric GmbHPlant II

Rodezstraße 10 D-96052 Bamberg

Wieland Electric GmbHPlant III

Neuerbstraße 13 D-96052 Bamberg

Wieland Holding GmbH Wieland Electric GmbHPlant I

Brennerstraße 10–14D-96052 BambergTel.: +49 (0) 9 51 / 93 24-0Fax: +49 (0) 9 51 / 93 24-1 98

Approximately 70 % of our products are sold internationally. With our eighteen locations and a network of competent sales partners, the Wieland Group is present on all continents.

We have a workforce of more than 2,000 people worldwide.

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Management Manual

Canada Wieland Electric Inc.2889 Brighton Road Oakville, Ontario L6H 6C9 Tel.: +1-905-829 8414 Fax: +1-905-829 8413

USAWieland Electric Inc.8207 Market Street, Ste.P106809 Wilmington, NC 28404

Great BritainWieland Electric Ltd.Riverside Business Centre, Walnut Tree Close GB-Guildford / Surrey GU1 4UG Tel.: +44 1483 531 213Fax: +44 1483 505 029

FranceWieland Electric SARLLe Cérame, Hall 6 47, avenue des Genottes CS 48313, F-95803 Cergy-Pontoise CedexTel.: +33 1 30 32 07 07Fax: +33 1 30 32 07 14

ChinaWieland Electric TradingUnit 2703 International Soho City 889 Renmin Road Huang Pu District PRC-Shanghai 200010 Tel.: +86 21 63 555 833 Fax: +86 21 63 550 090

ItalyWieland Electric S.r.l.Via Edison, 209I-20019 Settimo MilaneseTel.: +39-02-48 91 63 57Fax: +39-02-48 92 06 85

SpainWieland Electric S.L.C/ Maria Auxiliadora 2, bajos E-08017 Barcelona Tel.: +34-93-252 3820 Fax: +34-93-252 3825

PolenWieland Electric Sp. z o.o.Św. Antoniego 862-080 SwadzimTel.: +48 61 22 25 400Fax: +48 61 84 07-166

Czech RepublikWieland Electric s.r.o.Nádražní 1557CZ-Sokolov,Okres SokolovTel.: +420-352 30 20 11Fax.: +420-352 30 20 27

The Wieland GroupSuccessful Worldwide

BELGIUM ATEM-Wieland Electric NVBedrijvenpark De Veert 4B-2830 WillebroekTel.: +32 3 86 61 800Fax: +32 3 86 61 828

DENMARKWieland Electric A/SVallørækken 26DK-4600 KøgeTel.: +45 70 26 66 35Fax: +45 70 26 66 37

SWITZERLANDWieland Electric AGHarzachstrasse 2bCH-8404 WinterthurTel.: +41 52 23 52 100Fax: +41 52 23 52 119

ChinaWieland Electric (Shanghai) Co. Ltd.Building 10, No. 1378 Sicheng Road, Malu Jiang Ding District PRC-Shanghai 201080

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Products and Product GroupsFor Today‘s Requirements

Page 9: Aiming for the Future - Wieland Electric...the integrated, global management system of the Wieland Group.The organizational structure and responsibilities within the organization are

9

Management Manual

Products and Product GroupsInnovations for the Future Markets

Page 10: Aiming for the Future - Wieland Electric...the integrated, global management system of the Wieland Group.The organizational structure and responsibilities within the organization are

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Industries and Business FieldsTailored to the Global Market

In the field of electrical connection technology, Wieland Electric is one of the global market leaders. Wieland makes connections at the interfaces of electrotechnical devices and systems – across all industries and sectors.

Our competence, readiness for innovation and our staff’s motivation have made us the company we are today.

STOCKO CONTACT is one of the major and most reliable European manufacturers of electromechanical components.

For further product information please visit our websites at www.wieland-electric.com and www.stocko.de and also see our catalogs and brochures.

Visit our e-catalog and use our online product databases. This is what the future looks like.

Mechanical engineering

Buildings

Heating and air conditioning

systems

Wind power Power engineering

Material Handling Systems

Lighting

Renewable energy

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Management Manual

Excellent ServicesWe promise

Mechanical engineering

Buildings

Seminars

eShop

Planning tools

Application-specific solutions

Express service

Hotline

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MOTION

Vision, Mission and ValuesOur Future

VisionWe create worldwide future-proof power and signal distribution with intelligent connection technology and innovative electronics – easy, quick and safe.

MissionWe, the employees of Wieland, inspire our customers through innovation, quality and speed.

Tailor-made solutions and excellent service allow our customers to focus on their core business. With global presence, we are close to our customers.

Our economically responsible actions create security, continuity and opportunities for our customers and other business partners as well as for ourselves and our shareholders.

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Management Manual

ValuesAlways Focus on the Goal Ahead

IdentityWe are a financially independent family-owned company with a clear commitment to the headquarters location in Bamberg. Since our founding in 1910, we have been a pioneer in the field of safe electrical connection.

ValuesWe like taking responsibility, have entrepreneurial spirit and act with our customers in mind. Team spirit, reliability, mutual understanding and appreciation define the collaboration.

CultureWe interact in an honest and fair way within the company as well as in cooperation with our business partners. We value the diversity of different cultures. We open up prospects and development opportuni-ties for our employees. Through a culture of open feedback, everyone is supported to achieve agreed goals.

ResponsibilityWe take responsibility for sustainable growth and a permanently commensurate profitability. This ensures the autonomy and future of our company. Responsible management of people and the environ-ment is an integral part of our business. The observance of legal regulations and guidelines is a matter of course.We assume social responsibility; we commit to social and humanitari-an issues and we promote culture, education and sports.

The company values of Wieland are the foundation for all our actions. They determine our standards for our interaction with employees, customers and other business partners.

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MOTIONLeadership principlesImproving together

Our leadership principlesManagement has a shared style of leadership which is based on our company values and which all managers support and model. All managers look out for their staff and include an assessment of the situation concerned in their leadership.

In doing so, our managers put situational leadership at the heart of their actions.

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15

Management Manual

Vision – Mission – Values

Strategy

Midterm-Planning

Targets & Budget

Operations Review

Periodic Reporting

Vision, mission, strategy and operational managementReview and continuous improvementVision, mission and valuesVision, mission and values of the company are developed in the management divisions and are aligned with the relevant interested parties.

Executive and top management are responsible that vision, mission and values are translated to the respective strategic and operational areas of activity.

The strategic as well as the medium-term planning including target and budget planning are derived from that.

3-5 years

1-3 months

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Structure and DesignInteraction Desired

Process-focused management systemManufacturing of technical high-quality products and continuous improvement of the environmental performance is supported with a process-oriented management system.

Both the management system and the entire process network are described in the Management Manual and the process maps, which are the basis for the sequence and interaction of the processes. The degree of interaction is shown by the depth of the documentation.

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Management Manual

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Neighbours x x xTown/Municipality x x x x xAuthorities/Government x x x x x x xAssociations(VDA,VDI,ECG,AML,CSA,UL..) x x xInsurers x x x x x x x x x xExecutiveBoard(GF)/UpperManagement(OFK) x x x x x x x x x x x x x x x x x x xMiddleManagement(MFK) x x x x x x x xEmployees x x x x xAuthorizedStaffMembers x x x

x x x xPartners (strategic) / external service providers xSuppliers (products / external employees / consultants) xDisposal Companies x x x

Legal Provisions x x x x x x x x x xCustoms Law x x x xStandards and Directives x x x x x x x x x x x x x xRegister of legal requirements x x x x x x xRisk Management x x x x x x xAgreements x x x x x x x xApprovals x x x x x x x xMeasurements(noise,pollutants,etc.) x x x x x x xPublications x x x

CertificatesManagementSystem x x x x x x x xProductapprovals x x x x x x x

CustomerContracts x x x x x xSupplier-/Service-Agreements x x x x x xApprovalsbyauthorities x x xInsurancecontracts x x xManagementReview x x x x x x x x x x xCorporateSocialResponsibilityReport(incl.Environmentalstatement) x x x x x x x x x x xTableoflegalrequirementsviaUmwelt-Online x x x xAccidentStatistics x xNoiseRegister x x x x x xWastewatermeasurementsand-protocols x x x x xProtocols x x x xTrainingcertificates x xWasteDocumentation x x x x

x x x x x x x x x x x x xx x x x x x x x x x x x xx x x x x x x x x x x x xx x x x x x x x x x x x x x x x x x x x xx x x x x x x x x x x x x xx x x x x x x x x x x x xx x x x x x x x x x x x x x x x x x x x xx x x x x x x x x x x x xx x x x x x x x x x x x x x x x x x x x x xx x x x x x x x x x x x x x xx x x x x x x x x x x x x

Controlling,Pricing&RiskManagementAccounting

Respon

sible

ExecutiveBoardSalesMarketing&DevelopmentProductionStrategicPurchasingBusinessProcessOptimizationQuality&Processes,OrderCenter&LogisticsInformationTechnologyHumanResources/Legal(incl.FacilityManagement)

Reports/Protocols/Databases

requirements/expectations(demands)

ContextoftheOrganization/InterestedParties

Quality-andEnvironmentalManagementSystemDINENISO9001:2015/DINENISO14001:2015

Market/CustomerOwner/ShareholdersSociety

Employees

LegalRequirements

ExternalPartners

Certificates

Agreements/Approvals

WorksCouncil

InterestedPartie

sBindingObligations

Evidence/Docum

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Structure and DesignTaking interested parties into account

Company strategy and operational processes require that the organization knows what the requirements and expectations of interested parties are and to take that into account when developing the organization. To do so, interested parties are analyzed regularly and relevant requirements and expectations are documented in an overview. The involved processes and documents are part of the integrated management system.

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Process Description

01 F4.4

Assessment and handling of significant business risks

Page 2 of 5

Last Revision: 2016-05-25

1. Process Flowchart

Define the riskreporting threshold

Wieland DivisionManaging Directors

Risk management,data protection,

auditing

Threshold valuessignificant risks

Transmit the riskquestionnaire to the

defined groupof recipients

Risk management,data protection,

auditing

Updatebusiness risks

OFK

Interviewee

Return toRisk Management

OFK

Interviewee

Update thelist of

business risks

Risk management,data protection,

auditing

01 dt/e QU-FCCO-02/16Fragebogen/

Questionnaire

Reconcile andassess

business risks

Risk management,data protection,

auditing

Techn.departm.

Generate a reportand forward to

corporate management

Risk management,data protection,

auditing

01 dt/e QU-FCCO-02/16Fragebogen/

Questionnaire

01 dt/e QU-FCCO-02/16Fragebogen/

Questionnaire

Verify whether moreactions / precautions

are possible or requiredfor risk reduction

Techn.departm.

Risk management,data protection,

auditing

More actions /precautions possible

/ required

No actions /precautions possible

/ required

Annual risksurvey required

New business riskidentified during

the year

Advise RiskManagement

Techn.departm.

Sort out costsand priority

Techn.departm.

Controlling

Risk management,data protection,

auditing

01 dt/e QU-FCCO-02/16Fragebogen/

Questionnaire

List ofbusiness risks

List ofbusiness risks

List ofbusiness risks

List ofbusiness risks

e-Q

U-H

-06/

02

Structure and DesignRisk and knowledge management

Risk management of the company forms part of the integrated management system and makes interactions between risks and company processes transparent and manageable.

The integrated management system is a key element of the documented company knowledge. The management system documents further aspects and perspectives regarding the organizational and individual knowledge of the organization.

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Management Manual

Support processes

guarantee a trouble-free execution of the

management / performance processes

Performance processes

Implementation

Customer requirements / Added value

Target orientation and control of the

processes / enterprise

Management processes

Input InputOutputInput Output

Structure and DesignManagement System and Process Model

Process modelThe processes are structured in three process: types management, performance and support processes, shown in the process model below. A process is a sequence of steps and creates an output from a number of inputs. The objective is to create added value and to record, quantify and manage the process performance with suitable indicators.

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Structure and DesignProcess Maps of the Wieland Group

Wieland Group Process Map

StockoDivision

WielandDivision

Market

Customers

Proprietor

Society

Legal

Staff

WielandLocations

Market

Customers

Proprietor

Society

Legal

Staff

WielandLocations

Cedex/FRA

Management

/USA

/ESP

06 Poznan

ExternalProvider

ExternalProvider

Structure and DesignProcess Maps of the Wieland Group

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Management Manual

Structure and DesignDefining and Implementing Improvements

Wieland Group Process MapThe entire system of processes is described in process maps, with the detailed implementation and assignment of responsibilities defined in process descriptions, work instructions and management records. Management records are documents stating directives.

The starting point of the systems of processes is the Wieland Group Process Map, which is a central performance process and defines and tracks the vision, mission, strategy and operational management. It is supported by roles at the locations.

Further central performance processes, such as generating innovation, developing products, processing orders, production, logistics and sales, are realized in different locations.

Central processes are implemented as Wieland Group processes and are managed centrally.

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Structure and DesignTailored to the Individual Locations

01 L.2Developing products and

processes

01 L.2.1Product

developement

01 L.2.2Process

developement

Customer

01 F.1Target definitionand tracking

Customer

01 F.2Organization setupand management

01 F.3Planning and providing

the funds01 F.4

Evaluation

01 U.1Management

system

01 U.2Quality

assuranceactions

01 U.3Continual

improvement

01 U.4Information/

communication

01 U.5Resources

01 U.6Environmentalprotection /

safety at work

01 U.7Controlling /accounting

01 L.1Observing the market

and generating innovations

01 L.1.1Observing the market

and products

01 L.1.2Generating innovations

and marketing

01 L.3Purchasing,manufacturing

and storing products

01 L.3.1Procurement

01 L.3.2Production

01 L.3.3Transport and

storage

01 L.4 Gaining and processing customer orders

01 L.4.1External and internal

customer support

01 L.4.2Order processing

01 L.4.3Shipping

Process maps for the locationsBased on the central process map, each location has its own process map which is derived from it to be able to meet the locations-specific requirements.

Processes for target definition and for tracking suitable indicators and measured values allow to show the process capabilities.

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Management Manual

Structure and DesignMethods and Documentation

Contact

Head of Quality & Processes, Order Center & Logistics Dr.-Ing. Andreas RinnWieland Electric GmbHBrennerstraße 10 –1496052 Bamberg, Germany

Phone +49 951 93 24-170Fax +49 951 93 [email protected]

Process Description

01 L.2.1.2.e

Product Change_Modification

Page 2 of 5

Last Revision: 17.10.2016

1. Process Flowchart

Product riskcan not beestimated

Product risk can be estimated

Feasibility/productrisk analysis

Changedesired

Check whetherrelevant to

approvals, e.g.UL/VDE/CSA/ATEX/ IECEx

No impacton design/function

Check theobligation forauthorization

AA-QMA-01/08

Not approvedby TST

Inform PE/the applicant

InformPM/VT

Noobjections

Objections

Clarify withapplicant

Otherchanges

Prepare anidea forrevision

FormIdea for RevisionQU-MEE-07/14

Changerelevant toapprovals

Change hasimpact on

design/function

Approvedby TST

U.3.2.1 Idea Management

Pass on toQMA forreview

L.1.2.2Feasibility/ Creation

of Specifications

Nochange

Rejectthe

change

End

ApplicantFormQU-MEE-28/15

GPO-Amendment No

Idea for revision

Idea for revision

Idea for revision

ProductDevelopment

ProductDevelopment

ProductDevelopment

ProductDevelopment

ProductDevelopment

ProductDevelopment

approvals,standards and

Protection rights

approvals,standards and

Protection rights

e-Q

U-H

-06/

02

Process descriptionsProcess descriptions and further management records document the detailed description of processes and the assignment of responsibilities.

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0951.1 MC 05/17

Sales Partner: You can reach us worldwide in more than 70 countries. Find the contact adress at: www.wieland-electric.com

Subject to technical modifications! gesis®, RST ®, GST®, GST18®, podis®, samos® and saris® are registered trademarks of Wieland Electric GmbH

GERMANYHeadquarters Wieland Electric GmbH Brennerstraße 10 – 14 96052 Bamberg, GermanyPhone +49 951 9324-0 Fax +49 951 9324-198 [email protected]

USAWieland Electric Inc.North American Headquarters2889 Brighton RoadOakville, Ontario L6H 6C9Phone +1 905 8298414 Fax +1 905 829 413 www.wielandinc.com

CANADAWieland Electric Inc.North American Headquarters2889 Brighton RoadOakville, Ontario L6H 6C9Phone +1 905 8298414 Fax +1 905 829 413 www.wieland-electric.ca

GREAT BRITAINWieland Electric Ltd.Riverside Business Center, Walnut Tree CloseGB Guildford / Surrey GU1 4UGPhone +44 1483 531213Fax +44 1483 [email protected]

FRANCEWieland Electric SARL.Le Cérame, Hall 647, avenue des GenottesCS 48313,95803 Cergy-Pontoise CedexPhone +33 1 30320707Fax +33 1 [email protected]

SPAINWieland Electric S.L.C/ Maria Auxiliadora 2, bajosE-08017 BarcelonaPhone +34 93 2523820Fax +34 93 [email protected]

ITALYWieland Electric S.r.l.Via Edison, 209I-20019 Settimo MilanesePhone +39 02 48 916357Fax +39 02 48 [email protected]

POLANDWieland Electric Sp. z o.o.Św. Antoniego 862-080 SwadzimPhone +48 61 2225400Fax +48 61 [email protected]

BELGIUM & GD LUXEMBOURGATEM-Wieland Electric NVBedrijvenpark De Veert 4B-2830 WillebroekPhone +32 3 8661800Fax +32 3 [email protected]

CHINAWieland Electric TradingUnit 2703 International Soho City 889 Renmin Road, Huang Pu DistrictPRC-Shanghai 200010Phone +86 21 63555833Fax +86 21 63550090info-shanghai@wieland-electric.comwww.wieland-electric.cn

DENMARKWieland Electric A/SVallørækken 26DK-4600 KøgePhone +45 70 266635Fax +45 70 [email protected]

SWITZERLANDWieland Electric AGHarzachstrasse 2bCH-8404 WinterthurPhone +41 52 2352100Fax +41 52 [email protected]

JAPANWieland Electric Co, Ltd.Nisso No. 16 Bldg. 7F3-8-8 Shin-Yokohama, Kohoku-kuYokohama 222-0033Phone +81 45 473 5085Fax +81 45 470 [email protected]