Aiim - Ecm Market

8/9/2019 Aiim - Ecm Market

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The ECM Market &The ECM Market &

Channel OpportunitiesChannel Opportunities


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Who We AreWho We Are AIIM InternationalAIIM International

The Enterprise Content Management (ECM) industry provides

information management solutions to help users: guarantee business CONTINUITY, 24x7x365

enable employee, partner, and customerCOLLABORATION

ensure legal and regulatory COMPLIANCE reduce COSTS through process streamlining and

standardization

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Industry NetworkingIndustry Networking

NORTH AMERICA

Support for 39 chapters

2 Advisory Trade meetings

Service Company Executive Forum

ChannelConnection

Introduce web communities

Through chapters, networking groups,

programs, partnerships and the web, create

opportunities that allow, users, suppliers,

consultants and the channel to engage andconnect with one another


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AIIM Research


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Survey ProcessSurvey Process

The surveys were conducted independently, in local language, and

by participants at the following major industry events: AIIM Content Management Solutions Seminars

AIIM Information Management Expo (sponsored byPricewaterhouseCoopers LLP)

AIIM InfoIreland (sponsored by PricewaterhouseCoopers LLP) InfoImagem (Brazil, sponsored by Cenadem)

DMS (Germany, sponsored by Advanstar Communications)


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Survey DemographicsSurvey Demographics

Government (local and federal), Defense & Public Services 23%

Banking, Finance & Insurance 12%

IT Industry 10%

Manufacturing 7%

Education, Schools, Colleges, R&D 6%Healthcare 5%

Professional Practices - Legal, Accounting, Consultants 4%

Architecture, Engineering & Construction 4%

Utilities, Oil & Gas 3%Service Industries, Charities, Estate Agencies 3%

Telecommunications, Postal Services & Media 3%


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The bottom line is still the bottom line.The bottom line is still the bottom line.

COST-DRIVEN

USERS

RISK-DRIVEN

USERS

CUSTOMER-

DRIVEN USERS

Survey terms Improve efficiency

Reduce costs

Increased profits, betterperformance

Compliance

Risk management &

business continuity

Leadership, competitive

advantage

Better customer serviceFaster turnaround,

improved response

United States 50% 21% 29%

Ireland 61% 12% 24%

Brazil 49% 6% 42%

Germany 76% 5% 15%

United Kingdom 56% 17% 27%

Canada 47% 34% 19%

What is the most significant business driver behind your current interests?


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Memo to suppliers #1: Dont change the message now.Memo to suppliers #1: Dont change the message now.

Which technologies are liked to be used to support projects in the next 12-18 months?

Capture/Text Retrieval

COLD/ERM/COM

CommunicationsContent Management/Web Content Management

Customer Relationship Management

Data Mining/Warehousing

Database

Electronic Bill Presentment/PaymentElectronic Document Management

Email Management

Forms processing

Knowledge Management

Messaging

Mobile/WirelessRecords Management

Scanning/Image Processing

Security

Storage

Web Infrastructure

Web ServicesWorkflow/BPM/Process Management

XML

48% -- Electronic

Document

Management42% -- Scanning & Image

Processing

42% -- Workflow/BPM/

Process

Management

TOP USER PRIORITIES


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Memo to suppliers #2: Its not about you, its about us.Memo to suppliers #2: Its not about you, its about us.

Understanding/specifying requirements 30%

Planning/Managing implementation, change management 20%

Justifying the investment, board commitment 19%

Getting employee commitment 9%Content control, data migration, classification 9%

Selecting products, suppliers 6%

Other 5%

What is the most challenging aspect of information/content management in your

organization?


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Memo to suppliers #3: Were willing to spend.Memo to suppliers #3: Were willing to spend.

US Ire Braz Germ UK Can

$1,000,000 11% 26% 14% 18% 21% 24%

What is your anticipated total expenditure on ECM projects in 2004?


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Key FindingsKey Findings

Its back to basics time.

The bottom line is still the bottom line. Compliance is a growing concernbut not yet in all markets.

Memo to suppliers #1: Dont change the message now.

Memo to suppliers #2: Its not about you, its about us.

Memo to suppliers #3: Were willing to spend.


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AIIM North American ResearchAIIM North American Research

Fall 2003

8 cities in US, 2 in

Canada

Spring 2004

5 cities in US


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Sample DemographicsSample Demographics

Which industry sector does your organization operate in?

4%

16%

5%

6%

7%

9%

5%

33%

Arch/Eng/Constr

Bank/Fin/Ins

Educ

Govt

Healthcare

Manufacturing

Prof/Legal

Util/Oil&Gas


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Driven by Compliance and Risk ReductionDriven by Compliance and Risk Reduction

What is your personal level of experience with content and

information management?

Looking at firstproject, s till a lot to

learn

46%

Enhancing initial

sys tem, with limited

experience

15%

Looking at second or

subsequent projects -

experienced

33%

Other, please specify6%


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Driven by CostDriven by Cost



Looking at first

project, still a lot to

learn

38%

Enhancing initial


experience

17%



experienced

37%

Other, please s pecify8%


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Driven by Customer ServiceDriven by Customer Service



Looking at first

project, s till a lot to

learn

35%

Enhancing initial


experience

30%



experienced30%

Other, please specify5%


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Driven by Customer ServiceDriven by Customer ServiceWhat is the current state of content and information management

within your organization?

We ar e curr ent ly inte grat ing

our content and document

projec ts acr oss depart ment s.

12%

We have undert aken one or

more content or document

project s at the depart mental

level.

36 %

We ha ve not ye t be gun a

significant c onte nt or

document project .

26 %

We a re deploying and

implement ing a n e nte rprise

scale capa bility.

3%

We a re well on the way t o

deve loping and impleme nt ing

an ove rall organizat ion

strate gy for conte nt and

informat ion manageme nt.

13%


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Driven by Customer ServiceDriven by Customer ServiceLikely project interests over the next 12-18 months

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0%

Accting

AP

Business Cont/ Risk

Case Mgmt

Claims P r oc

Collabora tive Comm

Cust Ser v

Document Contr ol

E-Govt

Email Mgmt

Eng Resour ce Pla nning (ERP)

For ms Handling

Human Resour ce Mgmt

Infor mation Captur e

Libr ar y and KM

Pr ocess Automation

Recor ds Management/ Ar chiving

Statutor y &Reg Comp

Supply Chai n Management

Technica l Document Management

Transaction Processing

Web P ublishing


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Driven by Customer ServiceDriven by Customer ServiceLikely technology interests in the next 12-18 months

32 %

5%

11%

49 %

22% 22%24 %

5%

43 %

35 %

3%

41%

30 %

14%

5%

35 %

41%

32% 32%

11%14%

38 %

30 %

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What is the most challenging aspect of information/content

management for your organization?

Selecting

products/Suppliers

3%

Getting employee

commitment

3%

Content control,

data migration,

and classification

15%

Justifying the

investment, board

commitment

21%

Other, Please

Specify

6%

Planning and

managing

implementation,

change

management

22%

Understanding and

specifying

requirements

14%

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What do you anticipate your organizations total spend on

content/document projects will be in 2004?

$1 Million

5%

Don't know

35%

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AIIM ResourcesAIIM Resources

AIIM Update AIIM Annual Report

http://www.aiim.org/documents/2003-AnnualReport.pdf

AIIM User Research in 6 Countries

http://www.aiim.org/documents/backtobasics.pdf AIIM User Research on Current State of Electronic Records Management

http://www.aiim.org/documents/Call_To_Action_ES.pdf

Managing E-Mail in the New Business Reality

http://www.aiim.org/documents/EmailSurvey1-9.pdf

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ChannelConnection

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ChannelConnectionChannelConnection

Visibility

Networking Education

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Education and Training

AIIM Show and Conference

AIIM ChannelConnection Seminars Online resources and webinars

Exclusive seminars For VARs only

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Visibility for your company, products and services

Solution Provider showcase

AIIM annual buyers guide Press releases and case studies

Discounts on AIIM events

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Recognition as an Industry Leader

AIIM Trade Member logo

AIIM Channel Connection plaque Access to AIIM speakers and potential press coverage

Opportunities to speak at AIIM events

Documents

Aiim - Ecm Market