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AHMED MOHAMED REFAAT

74 Asmaa' Fahmy St. - Ard El Golf, Cairo C: 00201067281414 refat_80@hotmail.com

PROFESSIONAL SUMMARY

With my organizational and freelance training experience I am enabling others to fulfill their potential

SKILLS

Effective Communicator & Influencer

Charismatic Persuasive Presenter

Team Leader

Effective Corporate Communication

AREAS OF EXPERTISE

Designing & Delivering

Interpersonal Training Courses

Training Management

Training Needs Assessment

WORK EXPERIENCE

1. Training Manager February 2014 - Present

United for Aviation Technology Services (United ATS)

Duties and Responsibilities:

Responsibility for planning, organizing, leading and supervising the training department at

a strategic level.

Supervising all training courses provided by United ATS.

Publish, amend and revise United ATS Training Manual.

Develop, publish and revise training programs and strategies.

Ensure that all Instructors are qualified and up to standard for their assigned tasks, and are certified

and approved by Egyptian Civil Aviation Authority (ECAA) or their state authority.

Develop and maintain all the forms required for the training process.

Assure that an adequate number of instructors for all training activities are available to cover United

ATS training needs.

Make recommendations to the GM in terms of appointments, promotions, demotions,

dismissals and any other disciplinary.

Monitor and verify the adherence to training standards and standardization among the

instructors.

Liaise with other management personnel, departments in their areas of responsibility.

Identifies staff development and training needs and ensures that training is obtained.

Ensures compliance with the requirements of Egyptian Civil Aviation Regulations (ECARs),

applicable regulation and company standards.

Team Leadership

Public Speaking

Corporate

Communication

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2. Training Specialist August 2013 - February 2014

United for Aviation Technology Services (United ATS)

Duties and Responsibilities:

Assessing training needs through using Surveys, Questionnaires, and interviewing the trainees,

training managers and Subject Matter Experts (SMEs).

Preparing and submitting training plans as requested, including training schedules or calendars

and log of tasks completed.

Designing, developing, organizing and delivering training programs for UATS customers.

Creating timelines and work plans for each event, as directed by the training Manager.

Creating and organizing training materials including participant binders and handouts, name

tags, table tents, signage, etc. Also developing marketing materials for events as appropriate.

Selecting and assigning instructors to conduct trainings.

Managing and updating database of experts to be used in training programs.

Reviewing the development of training procedures, learning modules and other training aids.

Monitoring, evaluating and recording training activities and program effectiveness.

Tracking and reporting of training outcomes

3. Freelance Soft Skills Trainer January 2012 – Present

4. Training Facilitator January 2012 - March 2012

Polaris International Industrial Parks

Description:

Qualifying the 'Blue Collars' workers by training them, in order to meet the needs of the market as

a part of Polaris Parks project with German International Development Cooperation (GIZ), to

eliminate the gap between unqualified labor and market's requirements.

Responsibilities:

Helping the trainer to deliver a simplified training that suits to the 'Blue Collars' level.

Illustrating and emphasizing the importance of (Communication Skills, Team Building, Time

Management, Active Listening, Positive Thinking and Work Ethics).

Delivering Pilot Schemes to different places, such as Ted Lapidus, Al-Mansour Automotive,

Four Seasons Hotel and others

Assessing the progress of trainees to make sure of achieving the desired results

5. Technical and Soft Skills Trainer October 2009 - November 2011

Sectra (Mobinil Internal Audit)

Duties and Responsibilities:

Reaching Mobinil technical and environmental standards through Training, Observing,

Supervising and Assessing "Network Maintenance Teams".

Designing and developing "Technical & Soft Skills" training programs based on maintenance

teams' needs for improvement.

Equipping maintenance teams with Soft Skills, Technical skills and motivation to enable

them to fulfill their potential.

Amending and revising programs as necessary and according to Mobinil's guidelines.

Ensuring that Mobinil Environmental and Technical Standards are met.

Following up with maintenance teams and reporting to Mobinil after any training.

6. International customer service representative March 2009 - October 2009

Etisal International (Etisalat UAE offshore)

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EDUCATION

El-Shorouk Academy, the Higher Institute of Engineering, Cairo

B.Sc. in Electrical power and Machines Engineering, June2008

Graduation Project Grade: Very Good

LANGUAGE & COMPUTER SKILLS

Arabic: Mother tongue.

English: Fluent written, spoken and reading skills.

MS Office: Power User in (Word-Excel-PowerPoint-Visio).

Internet: Browsing Expert.

PROFESSIONAL CERTIFICATES & DEVELOPMENT COURSES

[ 6-2015 ] Certificate in Human Resources Management, AUC

[ 4-2014 ] TRAINAIR PLUS Training Developer, International Civil Aviation Organization (ICAO)

License TDC_02_50/2014.

[ 7-2013 ] Introduction to Psychology, University of Toronto (Non-Credit Online Offering),

Statement of Accomplishment (With Distinction).

[ 4-2012 ] NLP Diploma – HRD Academy UK

[ 4-2012 ] Interpersonal Skills - Business Studies Division, AUC

[ 9-2010 ] Certificate of Achievement in Professional Certified Trainer (PCT), AUC

INTERNATIONAL LIVE EVENTS & SEMINARS ATTENDED

No. Event Title Speaker Place Date

1 Employee Engagement Tim Malone

Associate Director-Oakwood Int.

Intercontinental

City starts - Cairo

19

March

2015

2 International Aeronautical

Information Day

1. ATGIA. 2. IFAIMA

3. ICAO. 4. United ATS.

5. OACA.

Le Royal

Hammamet

Hotel, Tunisia

16-17

May

2015

AREAS OF TRAINING & CONSULTING

Experienced Training Fields that I am interested to tailor, design and deliver in;

Effective Communication Skills & Human Relations.

High performance Teams.

Effective Presentation Skills.

Interpersonal Skills.

Train The Trainer

Building Relationships

Time Management for Maximum Productivity

PERSONAL DATA

Date of Birth: September 1st, 1985

Nationality: Egyptian

Marital Status: Single

Military Service: Exempted

Driving License: Valid

LinkedIn Profile: https://www.linkedin.com/profile/view?id=94226771&trk=nav_responsive_tab_profile_pic

*Thanks for giving my resume the time to be reviewed.

Ahmed Refaat