Ahmed Rashed Dubai, UAE Cell: +971(0) 505880714

Email: engahmed_peugeot@yahoo.com

Summary:

Regional Trainer at Jaguar Land Rover LTD Middle East & North Africa

Certified International Master Trainer, Personal Development Expert and an

International Judge/Official Assessor for many Certification Processes with more than

10 years of experience in the automotive field, of which 8 years are in the Training field.

Mechanical Engineer, holder of Automotive Training Instructor qualification (Technical &

non-Technical) from Automobile Peugeot (Middle East regional office).

Certified international Automotive Training Instructor from (Honda Motor Middle East

Regional Office) Involved in the appraisals of 40 Sales Consultants, 30 Service

Advisors and 150 Technicians, 55 Spare Parts Staff.

Expertise: Expert relationship builder, channel developer, negotiator and sales strategist.

Skilled in setting policies and procedures in addition to public speaking and high

profile representations.

Experienced in presenting results of various operations.

Solid Background in product management, training development, spare parts

strategies, customer care sectors, automotive business (Sales/After-Sales),

technical & product training and customer services.

Advanced analytical skills and consistently exceed Sales/After-Sales goals and

customer service expectations.

Experience:

Regional Non-Technical Trainer ,Jaguar Land Rover LTD MENAP region , March 2016 till present

• Deliver Non-Technical Training to dealer staff based on a defined Non-Technical Training Schedule. The training includes retail job specific knowledge and skill sets.• Obtain a good understanding of the market situation and demonstrate it on training course delivery to the dealer staff• Adapt training contents from the company to the needs of the local market where applicable.• Design training courses in line with factory recommended material and qualification for the given job position and in line with market needs.• Deliver Training courses to dealer staff in a manner where the staff are able to demonstrate good understanding of the training material on follow on projects or tests.• Attend TtT (Train the Trainer) courses as required• Ensure dealer staff satisfaction with the training material, delivery and added value.• Reflect the values of the brands at all times

Assistant Training Manager, Al-Futtaim Group, Honda Egypt, October 2010- March 2016)

Supervise technical training for all teams. Conduct orientation sessions. Create brochures, training materials, multimedia visual aids and presentations. Create testing and evaluation processes. Prepare and implement training budget. Evaluate needs of company and plan training programs accordingly. Conduct performance evaluations. Provide companies with classroom training, demonstrations, on-the-job training,

meetings, conferences, and workshops. Manage staff of classroom facilitators. Provide performance feedback and suggest PDP. Provide leadership development education and build solid cross-functional

relationships. Provide logistical support, course development, delivery, evaluation, process

measurements, and cost management.

Technical& Non-Technical Instructor, Peugeot Egypt, June 2007 till October 2010

Implemented HR development Plans. Evaluated all staff technical and non-technical competence. Preformed Training Needs Analysis for non-technical curriculum. Planned Annual Training Schedule. At the end of the year study the development was done Authored and delivered customized courses for all department.

Technical Advisor, Citroen, Egypt, April 2006 - June 2007

Repair Service Agreements and Facilities inspections Supervised In-house repair concerns and suggested remedies. Supervised Recall & Rapid Response follow up and reduction. Troubleshoot and solve final repair attempt situations Product Quality feedback liaison. Dealership development plaining. Oversaw Tools/equipment and facility compliance. Advocated Customer experience and improved Fixed First Visit. Consulted dealership on repair shop process improvements.

Qualifications:

BSc in Engineering, Mechanical Department-Automotive, 2003.Helwan University — Cairo, Egypt

Certified Instructor Honda Motor co. Middle East regional office ,April 2011

Certified Technical &Non-Technical Training Instructor from Automobile Peugeot Middle East Regional office ,January 2009

Languages: Arabic spoken & written English spoken & written

IT Skills: Microsoft Windows Office including Word, Excel and Power Point.