Agresso Webinar - Back-Office Best Practices 111209

8/7/2019 Agresso Webinar - Back-Office Best Practices 111209

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BackOfficeBestPractices

HowTravelManagementCompaniescanachievegreater

efficiencies

and

a

competitive

edge

with

an

integrated

backofficesolution


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NormRoseSeniorTechnologyand

CorporateMarketAnalyst,


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SpenceKnudson

ChiefFinancialOfficer


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CharlesJohnstonDirectorofAgressoTravel

Solutions


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TMCBackOfficeBestPractices

HowTravelMana ementCom aniesCanAchieveGreaterEfficienciesanda

CompetitiveEdgewithanIntegratedBackOfficeSolution

November10,2009

Norm Rose

Senior Technology and Corporate Market Analyst.


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WhatisanERP?

TravelBookingProcesswithStandAloneSystems

BIProvidesUniqueInsight

DevelopingaBusinessCaseforanIntegratedERPSolution


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Enter riseResourcePlannin ERP s stemsarecom risedofmulti le ti htl integratedmodulesorapplicationsthatallowcompaniesimprovedinsightintoandcontrolovertheirinternalbusinessprocesses

ERPsolutionsbeganwithmanufacturingcompaniesinthe1960s

In1990stheseERPsbecamethebackboneofmostmediumtolargebusinesses

Source: PhoCusWright Inc.


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TravelBookingProcesswithStandAloneSystems


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TravelBookingProcesswithIntegratedERP


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The

Specialized

Requirements

of

Travel

Accounting

DebitMemos

CommissionTracking,CollectionandReconciliation

DataValidationandCleanUp


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What

is

Driving

the

Demand

for

an

IntegratedBackOffice?

T eNee toManageR s na ompet t ve o a Env ronment

Inefficiencyandinadequatevisibilityassociatedwithdisparatebackofficesystems

eman so o a ommerce

Theneedtoseamlesslyconsolidateinformationonaglobalbasis

InabilitytoManageChange Reorganizations

MergersandAcquisitions

RegulatoryReportingRequirements


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RealBIProvidesAnalysisthatisNotApparentbySimplyRunningReports

Comparativeprofitabilitybetweenclientsegments



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BenefitsofanIntegratedERP

Solution Acompleteviewofcorporatefinancialswithoutmanualcompilation

Informedmarketingstrategies

Fasterbillingandcollections

Maximizingpurchasingpower

Realisticbudgetcreationandmanagement

Improvedinternalprojectmanagement

Trackingproductivityandassessingservicefees

Managingandcontrollingexpenses

ImprovedHumanResourcesmanagement

Tyingemployeecompensationtoperformance

Theabilitytorespondtoindustryparadigmshiftsandotherchanges

Leveragingcurrenttechnologyforbetterinformation



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Value

of

Inte rated

Solution

Function StandAlone Solution IntegratedSolutionValue

Integratedaccounting Basiconeway handoff GDSinformation canbeusedbyallmodules

S ecialized IT su ort IT staff must su ort travel accountin and Knowled e needed for a sin le s stem reducin

otheragencyapps

therequirementforspecializedsupport

Businessintelligenceaccesstoallreservation

informationLimitedreportingcapabilities. Oftenmustfeed

systemintostandalonedatawarehouseorBI

system

Anintegrateddatawarehouseispartofthe

solutionwithallinformationisavailableacross

modules

,

limitedoptionstochargebackmistakescaused

bythecustomer

backiferrororiginatedwiththecustomer

IntegratedHRmodule N/A Fullyintegratedsolutioncanlookatthe

employeebasedontotalcontribution

Integratedfinancials Handoff fromtravelaccountingtoexternal

financialscanbeincompleteandproneto

errors

Nohandoff isnecessaryasentiresystemis

integrated

Efficiencysavings Uniqueskill setneededtoquerydatainstand

alonetravelaccountingsystem

Singlestandardinterfaceacrossallmodules

Total customerview Limitedcustomerviewbasedontransactiononly

Canevaluatetotalvalueofcustomeracrossfunctionsandindustry types

IntegratedBI HandoffofdatatoBIsystemmayresultin

incompleteorinaccurateinformation

DatastoredinasinglesystemandBItoolscan

beusedtoevaluatealldataforthecustomer

andforinternaloperations


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BeyondTravelAccounting:ManagingaLargeEnterprise

UnderstandingtheCostofPoorTechnology

TheSubstantialROIofaFullyIntegratedEnterpriseLevelSolution

EstablishingaBusinessCaseforIntegratedERP

Source:PhoCusWright Inc.


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ThankYou!


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www.agresso .com etterway


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KeyTravel&


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CompanyBackground

Established1980

Focusedonthethirdsector

charities,universities,faithbasedand

othernotforprofitorganisations

Over2000customers

GrossSalesofover55m

OfficesinLondon,Manchesterand

Brussels

Privatelyowned


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WhyCentralCommand?

Globallyscalable

Improvedcontroloverprocessanddata

Enhancedcustomerdocumentation


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SystemDevelopments

VisaPOS

MidOfficeQuery


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OpenArchitecture

Trainline RailIntegration

Previouslyrailbookingsweremanuallykeyedtomidoffice

Nowfilesreceivedever 15minutesfromrail rovider

Custombuilttransformationprogramme

FilesautomaticallyingestedbyCentralCommand

Over6000transactionsprocessedsincesystemgolive

IntegratedAir/Railreporting

Reductionof1.5FTEs

CodeextendedtohandleadditionalrailcompanyinBelgium


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OpenArchitecture

V saPo nto Sa e

bookings,butrequiresGDStraining

POSbuiltinonemonthusingin

AutointerfacetoCentralCommand

Im roved re ortin and workloadmanagement

Improvedinformationaccuracy

GDSIndependenceresultsin20%productivityimprovement


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EnhancedcustomerdocumentationandMI

nvo c ngan

generatebespokeinvoice

Richinvoicedata

Improvementincustomerinvoiceapprovals

Customer MI now consistent withinternalMIduetosinglesourcedatabase


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Improvedcontroloverprocessanddata

M O ceQuery

Benefits

25secondsaving

RealTimeData

Betterquality

BuiltInHouse

RealTimeinformationdeliveredtotheAgent

AddressInformation AccountManager

CreditLimitsPO Bu getCo e etcrequirements


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Summary

Improveddataintegrityandconsistency

Enhancedcustomerdocumentationandreporting

IncreasedMIanddecisionmakingcapability

Increasedstaffproductivityandcostreduction

CostSavingsof500kinmanpowerwhencombinedwithfrontofficeautomation


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Agresso Webinar - Back-Office Best Practices 111209