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Agreements Workshop 7th December 05
Alan Ryan
Programme Manager & Agreements CRM
Introducing the Client Relationship Management
Function
Who am I
• Engineering degree, M.Sc. Environmental Protection• 8 years experience in Industry
• NEC Semiconductors• Projects and maintenance• Energy manager, 14001 manager
• Takeda Ireland Ltd• Utilities / facilities supervisor• Energy Manager
• Hewlett Packard• Facilities manager • Energy Manager
Why are some companies more successful than others
• If no strategic direction or commitment….
Operational Level
TechnicalEnergy ManagerFacilities MgrProduction Mgr
Strategic LevelCEO’sSenior Managers
CommitmentResources
People
Systems
Review/Set objectives
No.1 learning?
“How can I manage energy, with no time, no resources and no management support?”
How can CRM help?
Support companies develop and maintain an effective energy management system
Best Practice
Tools Templates
plan
docheck
actCase studies
Website – April 05
CRM Activity
Samples
Best Practice Tools
Templates
Samples
Case Studies
Best Practice Tools
Templates
Samples
Case Studies
Best Practice Tools
Templates
Samples
Case Studies
Awareness
EnergyReviews
Screening
ProcurementDesign
Motivation
Monitoring & Targeting
Measurement
Special Investigations
Suppliers
Energy Teams
ManagementEngagement
Template taken from Dutch support model
CRM IS393 Implementation Approach
• Arrange few key meetings• Attend site
• Meet with implementation team• Assist produce implementation plan
• Potential barriers• Pre-certification Audit
• Attend, look at learnings• Certification Plan• Miscellaneous
In short
• Mentor• Facilitator• Leveraging• Sourcing
