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AGR Sector Focus Group - Retail
Agenda
10am Arrival
10.30am Start & Introduction to the day
10.35am Welcome Speech – Simon Roberts (Boots - Chief Operating Officer)
11.00am Workshop 1
11.45am Speed Networking
1.30pm Lunch
2.00pm Workshop 2
2.45pm Closing Speech – Carl Gilleard (plus raffle winner announced!!)
3.15pm Finish
Workshop Locations:
Working in Partnership: Room F8
Placements and Internships: Main Auditorium
Innovation, Ethics & Sustainability: Room S9
Power of Retail: Room S10
Speed Networking
Please refer to the back of your badge to establish
which organisation your speed networking journey
will begin at….
Welcome toWorking in Partnership
Simon Pollard
Danielle McQueen
Rachael PreeceGemma Hurt
Working in Partnership
EmployerCareers
Advisors
StudentSweet spot
EmployerFacts
� Budgets� Number of Universities� Team sizes
How we decide what Universities to target� ROI existing Graduates
� Offers vs. spend on campus� Calibre – performance of current Grads from those Uni’s
� Proactiveness of Careers Services� Competitors presence � Entry Requirements� Tiered approach
Students� Perception of Retail on campus?
� Long hours� Low pay� Limited career opportunities� Basic, mundane work
� Why did you choose Retail?� Fast pace, competitive industry� Versatile breadth of career opportunities� Previous retail experience� Customer facing� Competitive salaries
Students
� Did you use your Careers Service?�50:50�Strong employability support/information
�Generally a lack of retail specific information
Careers Services was great- they advised me on my application and how to prepare for
online tests and Assessment Centre
Not well set up to help beyond banking, law or management consultancy
I found my careers services useful for thinking about applications but they were not particularly wised up on retail
The careers service tried pretty hard to direct me towards Finance or Investment Banking
Our Careers Services never suggested Retail organisations
I gained advice and read feedback from former students who’d applied for jobs and had interviews from Retail organisations
Careers Service� Combined objective: employability
and destination statistics!
� Central point of contact for each company� Educate and inform i.e. campaign stats� Timely event preparation – Long Term Plans� Being open to creative solutions� Regular year-round contact
Working Session- Creative Solutions!
� Chicken & Egg� What comes first? � Induct new companies on campus� Guaranteed attendance
� Usual Suspects� Limited presence and resource� Structure and scheduling of events
� What went wrong?� Perceptions: thinking beyond your
experience� Structure of your teams� Maintaining your knowledge
EmployerCareers
Advisors
Student
Sweet spot
Continuous Cycle
Questions or Comments?
The Real Deal with Industrial Placements and Internships
The aim of this session is to provide you with an insight into the importance organisations and students are placing on these types of opportunities .
You will discover how key employers are engaging with people as early as possible in order to help them secure top talent for the future.
Aims & Objectives
Some Introductions
Ashley Hever
Becky Wareham
Helen Boon
Helen Alkin
Lorcan Seery
Emma Ward
Lizzie Brock
Surprising Statistics?..........
� 16 Retail organisations were questioned and 13 responses received
� 11 out of 13 offer some sort of Placement/Internship opportunity
� Opportunities range from 12 months to 6 months/summer and shorter insights
� Across the 11 organisations, that take placements/interns, more than 500 opportunities exist annually
� With the exception of short insights ALL other opportunities were paid
Surprising Statistics?......cont
� 7 of the 11 organisations taking on this staff type indicated that more than 50% of their placements/interns return onto their Graduate Programmes
� ………3 of those organisations saw a return rate of in excess of 80%
� The majority of organisations questioned assessed placements and internships using the same process as their Graduate Schemes
� ALL organisations sighted that Retail Experience was not a necessity!
What is a Placement/Internship?
PlacementsPlacements
� Offers an opportunity to gain invaluable experience by working for an employer
� Can be useful in confirming if your chosen career path is the right one for you� Usually undertaken whilst at college or university� Can help bolster your CV with relevant experience and skills� Great way of creating networking opportunities� Usually voluntary and as such are unpaid but expenses are often reimbursed
InternshipsInternships
� Normally a fixed period of time spent within industry� Some do as part of their degree� Can last from a week up to 1 year� Payment can differ dependent on company involved
� Normally assigned tasks i.e. projects and networking opportunities provided
RMP Enterprise
Undergraduate careers company specialising in placements and internships...
Survey – “There’s more to retail than you think…”
Data Collected � Student information� Where students are searching for job opportunities� Students confidence, perceptions and opinions of the Retail Sector
Incentive to complete survey - £50 Amazon voucher
Over 2,500 responses Promotion:-� database
� >350 university contacts across the UK
� >180 Brand Managers and Fair Helpers
� Top University Society contacts
ResultsWhich university do you attend?
Total universities = 119
Total attending universities = 46
Total responses from universities
attending = 1,436
Respondents from universities attending
= 57.44%
No
. R
esp
on
de
nts
ResultsWhat is your area of study?
Total study areas = 87
No
. R
esp
on
de
nts
ResultsWhat year of university are you in?
ResultsWhere do you currently look for job opportunities?
No
. R
esp
on
de
nts
ResultsHow confident do you feel that you know what a career in the Retail industry involves?
ResultsWhat opportunities do you think are available to you in the Retail sector?
ResultsWould you apply for a career in the Retail industry based on your current knowledge?
Conclusion � Good news! The majority of students are using the Careers Service &
Placement Officers to search for job opportunities.
� Students broadly know what opportunities are available...BUT over 50% do not feel confident in exactly what a career in the Retail industry involves.
� Over 2/3 of students would consider a career in Retail – How do we educate them?
Its everyone's job to educate students about the be nefits of work experience in the Retail Sector
The Collaborative Approach
� Employers and Careers Services collectively need to engage and educate in ways students are familiar with:� Careers service and Careers Fairs
� Technology
� Social Media
� Use leading undergraduate resources:� Such as
...encourage students to review! It provides fantastic peer to peer insight and helps educate and shape students opinion
351 reviews within the Retail Sector to date...
7.6 rating over the past year
Case Study - Brunel University
Winner of the Best University Placement/Careers Service at the 2012 Awards
“With a long-standing commitment to employability, Brunel has consistently impressed throughout their nomination with a real emphasis on the quality of work experience provision. Their students are provided with wonderful opportunities to succeed through a range of innovative and engaging activities. Their employability Guide given to all first year students, placement mentoring programme and industry specific ‘uncovered’ events are just three examples of the service going beyond the call of duty and excelling in its engagement with students.”
Our Interns
Amy Brereton
Intern at Enterprise
Sheffield University
Our Interns
Karina Sehgal
Graduate Trainee at Waitrose
Attended Newcastle University
Our Interns
Lizzie Liver
Graduate Trainee at John Lewis
Q&A
Any questions
Conclusions and Close
THE POWER OF RETAILTHE POWER OF RETAIL
WHAT WILL YOU TAKE AWAY FROM TODAY?
ARCADIA GROUP
ASDA GROUP
MAJESTIC WINE WAREHOUSES LTD
MITCHELLS AND BUTLERS
Offer graduate schemes in Retail Management, Property, Finance, HR, Marketing, Operations Management, IT & Commercial.
The leading operator of restaurants and pubs in the UK. 1600 restaurants and pubs with an employee base of 40,000.
Recruit 50+ graduates annually.New 2012- Offering Graduate Placements/Internships.
THE POWER OF RETAIL QUIZ
• In 2011 UK Retail Sales were in excess of £303 billion
THE POWER OF RETAIL QUIZ
Mitchells & Butlers sell 44 million pints of Carling a year...
That’s enough lager to fill 10 Olympic size swimming pools!
How many pints of Carling lager do Mitchells & Butlers sell in a year?
THE POWER OF RETAIL QUIZ
• In 2011 UK Retail sales were in excess of £303 billion
• UK Retail internet sales totalled £27 billion
THE POWER OF RETAIL QUIZ
Majestic Wine sold 172,000 bottles of Veuvelast year - 129,000 litres of champagne!
That would fill a few baths……
Majestic Wine sold £5 million worth of VeuveClicquot last year.
How many bottles is that?
THE POWER OF RETAIL QUIZ
• In 2011 UK Retail sales were in excess of £303 billion
• UK Retail internet sales totalled £27 billion
• Retail generates 8% of the UK’s GDP
THE POWER OF RETAIL QUIZ
That’s a total of 84 million tins of beans a year!On average ASDA sells 9,475 tins of beans an
hour.
How many tins is that a year?
THE POWER OF RETAIL QUIZ
• In 2011 UK Retail sales were in excess of £303 billion
• UK Retail internet sales totalled £27 billion
• Retail generates 8% of the UK’s GDP
• Retail employs over 3 million people in UK
THE POWER OF RETAIL QUIZ
88,000 - TOPMAN first launched Chinos in 2010 and sales were zero.
On average TOPMAN now sell 12,000 a week
How many pairs of Chinos did TOPMAN sell the
week before Christmas 2011?
THE POWER OF RETAIL QUIZ
• In 2011 UK Retail sales were in excess of £303 billion
• UK Retail internet sales totalled £27 billion
• Retail generates 8% of the UK’s GDP
• Retail employs over 3 million people in UK
• In 2010 London beat Tokyo, New York and Paris in gross Retail sales totalling £64.2 billion in UK
RESEARCH: STUDENT PERCEPTIONS OF A GRADUATE CAREER IN RETAIL
RESEARCH SAMPLE: 50 students from Sheffield and Hertfordshire
QUESTIONS/COMMENTS RAISED FROM THE RESEARCH:
• Do I need a specific degree?
• How much responsibility will I have and how quickly will I progress?
• Will I be stacking shelves?
• What are the benefits?
• Will I be working every weekend?
SOME OF THEIR SUGGESTIONS:
• Make it more exciting
• Promote the benefits
• Give us some real life examples
GRADUATE PANEL
GRADUATE PANEL
GRADUATE PANEL
GRADUATE PANEL
QUESTIONS?
THE POWER OF RETAIL
Retail: The Next Generation
Innovation, Ethics & Sustainability are shaping the future of retail.
Find out more about what Retailers are doing in these fields and
how Graduates can be a part of this.
Jessica Danby –
Machar Smith –
Rachel Rotherham –
Intro to the three of us
Audience Participation…
INNOVATION ETHICS SUSTAINABILITY
Why are we doing this presentation?
� The current plight of our sector
� Hot Topics
� Opportunities for students
Toxins
The Global View
Investment & Effort in this space…
� Many organisations will demonstrate their commitment to ethics, sustainability and innovation by publicly declaring commitments both financially and operationally.
� Some examples of this include:� B&Q have trained 11,000 of their employees on their eco-brand
products ‘One Planet’� In 2011 Santander invested more than 16 million Euros to
support child education, helping over 200,000 children� Partners at John Lewis have committed to offering their
business skills to UK Charities for up to 6 months, full time� The Co-operative will invest £7m per annum to help tackle
global poverty through co-operative support initiatives � Boots run their own combined heat and power (CHP) eco
friendly high efficiency energy station here on site.
What and Why?
� The creation of better ways to do things
� Developing new and exciting offerings
� Improving our current processes
� Challenge the norm
Who are the drivers of Innovation?
� Hack Days/Megastorms
� Competitions
� Innovation Days
� University Partnerships
How We Innovate?
What does Innovation look like?
What does Innovation look like?
Where do our Innovators come from?
� Mathematics & Statistics
� Computer Sciences
� Psychology
� Management Science
� Engineering
� History
� Geography
What is ethics?
‘“Understanding, embracing and displaying
the highest standards of integrity in the day-
to-day conduct of our business”
“Doing business in the right way”
“Proving that you can practice in an ethical and
compliant way in all your activities and interventions
with third parties and internal stakeholders”
Who is responsible for the ethics of an organisatio n?
� Customers
� Members/Shareholders
� Employees
� Business Leaders
What does ethics look like in Retail?
How can graduates be involved?
� Decision Making
� Placements/Projects
� Volunteering Opportunities
� Wider business initiatives
What advice can we offer?
� Retail offers a wealth of opportunity to be involved with organisations with a strong ethical focus
� Retail is a commercial environment. Even ethical organisations have to make money!
� Even if placements/projects don’t include ethics in the title, you will see that for those organisations with a strong focus on ethics, all career paths will have these values underpinning their approach to business
Key sustainability issues for retailers…
Carbon
Waste
Water Energy
Materials
Waste
Recycling and Managing waste
Climate Champions in HSBC
B&Q 87% waste diverted from landfill
M&S 94% waste recycled
JLP 81% waste diverted from landfill
Water
Materials
Managing Resources and Materials
Majestic - Biodegradable wine closures
94% Co-op food packaging FSA accredited
B&Q packaging £350k saved on one range review
M&S reduced water use by 62%
Waitrose vans fuelled by Biomethane gas
Carbon
Managing Carbon Emissions
Enterprise Rent-A-Car -http://www.drivingfutures.co.uk/
Majestic possibility of alternative powered vehicles
Co-op’s greenhouse gas emissions down 35%
HSBC became the first major carbon neutral bank
B&Q has cut carbon emissions by 26% from transport
Waitrose has achieved a 20% reduction in refrigeration and cooling emissions
Energy
HSBC offices - Earth Hour
B&Q installed new low-energy lighting systems
Managing Energy Usage
M&S improved store energy efficiency by 23%
JLP creating new energy centres to generate renewable energy
£40-60bn
30% CO2 cut by 2020
£10k / household
Future Eco Market opportunities
Carbon
Role Opportunities
• Corporate, Social Responsibility team
• Property
• Buying
• Supply Chain
• Retail Management
• etc…
What this means for Careers Advisors?
� What do you do if someone comes in asking to work for a company in these areas?
� How to advise you about how to advise your students?
Questions
