Aging Resource Center(ARC)

Aging Resource Center (ARC)2

Who are we? An administrative entity accessible through

multiple entry points that provide: Information and referral services For those 60 and older “No-wrong door” access to economic and long-term care

services for all elders and their families regardless of their ability to pay

Simply: “One stop shop” for all your clients’ questions and

service needs Providing information/referrals to agencies in their

community via our extensive database

Aging Resource Center cont.

3

ARC does not provide any direct servicesRepresent 14 North Florida countiesManage clients on waiting lists for services

New and existing clientsLead Agencies

Provide Case Management Clients being served by DOEA funded services

Coordinate Service Delivery

Programs4

Home and community based services provided through the following programs: Home Care for the Elderly (HCE) Community Care for the Elderly (CCE) Alzheimer’s Disease Initiative (ADI) Older Americans Act (OAA) Aged and Disabled/Medicaid Waiver (ADA/MW)

Aging Resource Center: Goals5

To provide elders and their families with customer-friendly access to services As efficiently as possible

Minimize service fragmentation Reduce duplication of paperwork and

procedures Enhance individual choice Support informed decision making Increase the cost effectiveness of long-term

care support and delivery systems

Aging Resource Center: Functions6

Access to services and assistance Elder Helpline Lead Agencies

Information and Referral assistance Resource database

Intake and Screening Triage

Prioritization of consumers Staffing with appropriate entities

Financial and functional eligibility determination DOEA/CARES Department of Children and Families (Medicaid, Food stamps,

etc)

Aging Resource Center7

Consumers Elders and their families

Receive follow up to ensure the information and services met their needs

More options and choices from self directed information and referral searches

Option of face to face assessment and referrals

Aging Resource Center: Staff8

Two (2) Information and Referral Specialists Take client demographics Give referrals/information

Three (3) Medicaid Benefits Counselors Screen individuals (60+) that are interested in in-

home assistance for long term care servicesTwo (2) Medicaid Client Service Specialists

PSA 2A and PSA 2B Screen clients for in-home services Conduct outreach Establish relationships with Medicaid providers

and other appropriate community organizations

Aging Resource Center: Staff9

Screening Staff Manage current waiting list

Update Assessments Assess clients’ health status

Point of contact for clients and their caregivers Provide referrals if needed

If a client is active in a DOEA-funded program (i.e. receiving services) the Lead Agency will manage and maintain their file

Aging Resource Center: How it works10

STEP ONEClient or someone who represents

the client calls the Elder Helpline1-800-963-53371-800-96-ELDER

Aging Resource Center: How it works11

STEP TWO Information and Referral (I&R) staff initially take calls Gather demographic information and enter the call

into our database Community referrals based on the client’s needs Determine if client is appropriate or interested in in-

home services through DOEA funded programs I&R sends a follow-up to the screening staff to complete

an assessment

Aging Resource Center: How it works12

STEP THREE Screening staff make contact within three (3) business

days Explain Medicaid procedures/programs and waiting list

Complete 4 page telephone assessment Offer additional community referrals Unable to reach client

Three attempts Mail letter to their residence to check status

Grievance Procedures

Aging Resource Center: How it works13

STEP FOURPlace client on a waiting list for the

appropriate programs and servicesUpdate clients’ assessment information

Semi-annually or annually Depending on the Rank and score

Home Delivered Meals Refer to Lead Agency

Ranking system/ Prioritization

Rank 1 – 8 (lowest to highest) Lower or higher risk of nursing home placement

Rank 1 and 2 Annual assessment

Rank 3, 4, 5, 6, 7, 8 Semi-annual assessment

Rank 6,7,8 6: Imminent Risk 7: Aging Out from DCF Services 8: Adult Protective Services (APS)

Required to serve within 72 hours of receiving referral Serve clients with the highest rank (highest need) first

Aging Resource Center: How it works15

Major health changes Stroke Heart attack Serious fall Diagnosis of dementia or other major disorder Change in caregiver situation

Call Elder Helpline (1-800-963-5337) Explain new situation Client can be reassessed and their information

updated

Questions?16

Don’t be afraid to ask questions!

For Aging Resource Center Questions:

Call your ARC Representative

Melanie Reed: 850-617-4344Jawanna Thomas: 850-617-4355