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Danish Management Society Copenhagen, June 1, 2017 Dr. Jean-François Manzoni President and Nestlé Chaired Professor IMD (Lausanne and Singapore) Agility & Learning in the C-Suite: So necessary, and yet so hard!

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Page 1: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

Danish Management Society

Copenhagen, June 1, 2017 Dr. Jean-François Manzoni

President and Nestlé Chaired Professor IMD (Lausanne and Singapore)

Agility & Learning in the C-Suite: So necessary, and yet so hard!

Page 2: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

Four things we know about learning in the C-suite

1. 

2. 

Page 3: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

KMB: What do you think made Jack select you for the role of the chairman?

JI: You know...I always think people get a chance like this not because of what they know but more because of how fast people think they can learn.

I’d have to think that may be Jack and the board thought that I was a good learner and that I could adjust to the world and drive the right changes at GE.

Kumar Mangalam Birla talks to GE's Jeffrey Immelt April 6, 2008

Jeff Immelt, Chairman and CEO of GE

Page 4: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

Four things we know about learning in the C-suite

1. 

2. 

3.  Knowing-doing gap…

4. 

Page 5: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

Why is it so hard for senior leaders to continue to develop new behavioural

responses? 1.  Awareness gap…

§  How do I function?

§  What impact does this functioning have on others?

§  Why am I functioning this way?...

Page 6: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

Why is it so hard for senior leaders to continue to develop new behavioural

responses? 2.  Producing non-habitual behaviour

is hard a.  Realise there’s a choice…

Page 7: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

In Science, November 12, 2010 (Vol. 330)

Page 8: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

Develop your Mindfulness

§  Very few executives spend much time here-and-now!

§  If you’re not here-and-now, the habit wins!

§  Learn to bring yourself back here-and-now o  Conscious breathing exercise… (Thich Nhat Hanh)

o  Plan breaks into your schedule

o  Meditation practice

§  http://en.wikipedia.org/wiki/Thich_Nhat_Hanh §  http://www.goodreads.com/author/quotes/9074.Thich_Nhat_Hanh

Page 9: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

Why is it so hard for senior leaders to continue to develop new behavioural

responses? 2.  Producing non-habitual behaviour

is hard a.  Realise there’s a choice…

b.  Set aside/suppress habitual response

Page 10: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

Brain plasticity

http://www.youtube.com/watch?v=Chr3rQ6Vpcw

§  Neurons that fire together wire together

§  The more repeatedly they fire together, the stronger the “wiring” together

Page 11: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

Page 12: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

Why is it so hard for senior leaders to continue to develop new behavioural

responses? 2.  Producing non-habitual behaviour is hard

a.  Realise there’s a choice…

b.  Set aside/suppress habitual response ü  Habits are powerful!! ü  Self-control is costly…

c.  Inventing a new response here-and-now…

Page 13: Agility & Learning in the C-Suite - VL-grupperne › wp-content › uploads › 2017 › 06 › JFM-VL-speech... · 2019-04-05 · That business bias is both dangerous and counterproductive

Professor Jean-François Manzoni Danish Management Society, June 1, 2017

On Practice

Practice for musicians…..

Practice for soldiers… “As an educator, I fear world-class business schools and high-performance businesses overinvest in “education” and dramatically underinvest in “training.” …

That business bias is both dangerous and counterproductive. (Navy) SEALS can’t afford it.

“Under pressure, … you don’t rise to the occasion, you sink to the level of your training. That’s why we train so hard.” (1)

Please write the word: Anticonstitutional

(1) How the Navy SEALs Train for Leadership Excellence, Michael Schrage, May 28, 2015 https://hbr.org/2015/05/how-the-navy-seals-train-for-leadership-excellence