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Users Are From Mars,Developers Are From Klingon
Agile2012 ConferenceAugust 2012
Don McGreal, Derek Lane
What’s the Biggest Challenge to Building
Software?
Communication
So What’s All This Stuff About Klingons?
Agile Games
Advanced Learning Techniques
Game Theory
Collaboration
Teamwork / Team Building
Let the Games Begin!
GeezerSlaw
GeezerSlaw RetroDevelopers: What went through your mind when the customers were describing the system?
Customers: How close were the developers to your vision of the system?
Observers: What did you see? What worked? What didn’t? Do you think the project will succeed or fail? Why?
Everyone: Was this experience familiar? What did it remind you of?
Now for SomethingTotally Different:
Where AreYour Keys?
WAYK RetroWhat just happened?
How did this feel?
During the game we avoided translating things into English,
Did this help your understanding? If so, how? If not, why not?
Who can tell me in English what was discussed?
How did it feel to use sign language to help communicate?
What other techniques could have been used?
Agile Applications?How could you apply these techniques in real interactions with your customers/developers?
How could you apply these techniques to some other area of your life?
Have any of your ideas/opinions changed about communication as a results of this session? How?
Other thoughts / comments?
Summary of TechniquesTechnique
Copy Cat
Inner Circle
Full
Bite-size Pieces
Obvious!
Limit
3 Times
Total Physical Response
Make Me Say Yes / No
My Turn / Your Turn
Start at the Beginning
How Fascinating!
Pull You Through
Mine / Yours
Same Order
So Let’s See What You Have Learned:
ReGeezerSlaw
Focus on Techniques
Copy Cat
Start at the Beginning
Same Order
Focus on Techniques
Full
3 Times
Limit
Focus on Techniques
Total Physical Response
Pull You Through
Obviously
Focus on Techniques
Bite Size Pieces
Make Me Say Yes
My Turn / Your Turn
ReGeezerSlaw RetroWhich techniques were relatively easy to use?
Which techniques were more difficult? Why?
Can you think of a current situation on your project/team where one of these techniques might help? Explain.
Which techniques could you use with your boss?
... With your family?
What’s Your Movie?
So, Are Users from Mars?
Are Developers from Klingon?
Why Mechanics Like Women...
Turbo Entabulator? What Did He Say?
References
http://whereareyourkeys.org
http://languagehunters.org
http://tastycupcakes.org
Derek Lane: [email protected]