it SErvicE MAnAgEMEnt

Agile Service Management

tHE cHAllEngEIT organizations are consistently being asked to do more with less. Today’s IT budgets are equivalent to 2005 levels.1 Approximately 70% of IT spending is required to “keep the lights on” and only 30% is used to innovate. IT leaders globally realize the importance of addressing this challenge as they collectively ranked Business Process Improvement their #1 priority and Reducing Enterprise Costs #2 on their agenda.1

SolUtion ovErviEWThe reduction in IT spending does not have to come at the expense of quality and innovation. According to Gartner, an IT service organization can achieve up to a 48% cost reduction by applying IT Service Management (ITSM) principles. Traditional ITSM approaches follow a slow methodology for adoption and do not realize cost savings quickly enough. These approaches may take years to fully appreciate measurable results and reach an ROI. Cask’s Agile Service

Management (aSMTM) provides a highly effective and fast-tracked approach to ITSM that includes:

» A customer focused ITSM blueprint

» Defi nition and valuation of serviceswithin a Service Catalog

» A sharpened focus on immediate cost improvement areas

» An IT value chain with well-defi ned inputs and outputs

WHY cASKCask understands that adopting and improving ITSM is not just a technical or process change, but a complex cultural shift that can be very challenging. Our practitioners have signifi cant hands-on experience improving IT operations for customers of all sizes. Cask’s aSMTM methodology is an innovative and advanced way to benchmark your key IT

processes against best practices and discover the highest return opportunities for savings and service improvements.

RAPIDLY IMPROVE PROCESSES AND CUT COSTS

How do we improve success?

Cask enables the rapid identifi cation of

target process areas that when optimized

can dramatically increase quality, improve

value, decrease cost and reduce risk to

your organization.

Cask offers clients a range of business and technology management services that enable organizations to achieve success.

Cask’s experienced professionals work with customers to develop strategy, implement integrated solutions, and drive success. Cask provides end-to-end services and expertise across four primary practice areas:

» Enterprise Strategies & Solutions

» Acquisition & Development Management

» Value Network Management

» Technology & Engineering Services

Our success is based on bringing together experienced professionals, with real world practitioner experience, to create and deliver business value.

1 According to Gartner2 Based off past performance

» Improved processes using lean techniques and ITSM best practices (i.e. ITIL®, COBIT®, CMMI-SVC) and standards (ISO/IEC-20000)

» Control mechanisms to track IT cost to your organization and activities

» Real cost savings in shorter time increments with an ROI in less than 12 months2

AssessOur model ensures stakeholders, providers and customers understand the current maturity level and the cost of IT to the business.

DesignWe use lean techniques to target process improvement areas leading to rapidly improved IT services provided to the business.

ADoptCask provides you with proven methods for not only achieving service improvements, but with practical methods for learning and marketing successes internally along the way.

improveWe enable you to achieve real results quickly with agile process improvements that target specific areas for cost reduction, improved efficiency and increased productivity of the workforce.

ControlDefining and measuring core metrics over time enables data driven decisions, decreased risk and continuous improvement to the organization.

offerings

» Agile Service Management

» Enterprise IT Governance Strategy

» IT Resource Planning & Analysis

» Tool Procurement Advisory Services

» IT Metrics & Analytics

» Operational Maturity Assessments

» Outsourcing Valuation Services

Agile Service Management

The aSM™ Methodology: Five Phases to the Lifecycle

What Can You Expect from Cask? ITSM Portfolio:

RAPIDLY IMPROVE PROCESSES AND CUT COSTS

Continuous feedback loops throughout asmtm promote service and process alignment of it with the business.

Deliverables

» Maturity assessment

» Lean process mapping and design documents

» Customized workshops and reviews

» Initial process and/or service analysis

» Service improvement plan

» Action and control plans

typical milestones

» Maturity assessment complete

» Baseline process and/or service performance

» Process(es) re-engineered » Workshops developed

» Workshops delivered

» Post-improvement baseline complete

learn more:caskllc.com/itsm

send inquiries to:info@caskllc.com

east Coast office:475 Aquia Towne Ctr Drive Suite 305Stafford, VA 22554866.535.8915 x 3

West Coast office:5151 Shoreham Place Suite 140San Diego, CA 92122866.535.8915 x 2

DUNS 788778913SBA 8(a) EDWOSBCA Certified MB #1019923

20110621

ASSESS

aSM™

control dESign

AdoptiMprovE

data driven decisions

cost reduction

Efficiency

productivity

Agile processimprovement

Stakeholders

provider

customers

Education

internal Marketing

Workshops

Why Agile service management?

» Quick measurable improvements

» it service management fast track

» real cost savings

» path for continuous improvement

» innovation enabler