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AGENTS IN A DIGITAL-CENTRICFUTURE
Julia Lo Bue-Said,
Managing Director
The Advantage Travel Partnership
WHAT DOES THE RESEARCH TELL US?
• Recent TNS research as reported by Travel Weekly suggests that almost two out of three used a form of intermediary to book their overseas trip
• One in five (21%) booked with an agent or advisor, 9% in person and 5% by phone. 14% booked with an online agent (OTA) and 18% with an accommodation site
• There was very little variation in terms of demographic or age although of the 25 – 34 year olds surveyed who were most likely to book with an OTA, 17% were most likely to consult with an agent in person and 18% by phone
So what do they do next?
Changing booking behaviours
UTILISING DIGITAL TOOLS
A MULTI-CHANNEL APPROACH
RETAILERS WHO HAVE EVOLVED
EMBRACE EFFICIENCIES AND DATA
INTRODUCING…
CREATE A JOURNEY
A PERSONAL APPROACH IS ALWAYS BEST
ADVANTAGE MEMBERS: CHANGING BEHAVIOURS
EMBRACE TECHNOLOGY
THANK YOU