Agenda - Wild Apricotastd-scwc.wildapricot.org/Resources/Documents/Love to...Turning mundane topics into vivid and compelling narratives can be a difficult task. The quality of the

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Agenda

7:30 - 8:30 Registration, Networking & Continental Breakfast

8:30 - 8:45 Welcome from ASTD-SCWC Chapter President - Jon Zulawski (Room Mendota 3 & 4)

8:45 - 10:00 Keynote:

Talk to the Elephant: Design for Behavior Change - Julie Dirksen (Room Mendota 3 & 4)

10:00 - 10:15 Break

10:15 - 11:30 Breakout Session One

Flex Your Creative Muscle: Use It or Lose It! - Amy Climer (Room Mendota 1)

1 Person, 2 Hats: Coaching SMEs to be Expert Facilitators of Learning - Greg Owen-Boger (Room Mendota 2)

Leadership in an Age of Permanent Whitewater - Jeff Russell (Room Mendota 5)

11:30 - 12:15 Lunch

11:40 - 12:10 Lunch Discussion: Loving What I’ve Learned - Jennifer Wilson (Room Mendota 2)

12:15 - 1:30 Keynote:

Say Hello to the Self-Managed Learner - Dave Meier (Room Mendota 3 & 4)

1:30 - 1:45 Break

LOVE TO LEARN • ASTD-SCWC 2014 Learning Summit 3

Thursday, February 13th

1:45 - 3:00 Breakout Session Two

Assumptions Gone Awry: Mobile Learning for Baby-Boomers & The Silent Generation - Marlo Foltz & Kevin Smith (Room Mendota 1)

Storytelling: Narrative Techniques for Learning - Julie Dirksen (Room Mendota 2)

Growing Your Most Valuable Asset: How Employee Engagement is the Best Currency - Tina Hallis (Room Mendota 5)

3:00 - 3:15 Break

3:15 - 4:30 Breakout Session Three

A Step or a Leap: Moving Outside Your Comfort Zone - Diane Hamilton (Room Mendota 1)

Whole-Body Learning: The Key to Exceptional Learning - David Meier (Room Mendota 2)

Business Development for Independent Consultants in Today’s Environment - Rebecca Doepke (Room Mendota 5)

4:30 Prize Drawings & Event Adjourns (Atrium)

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8:45 - 10:00 Keynote

10:15 - 11:30 Breakout Session One

1 Person, 2 Hats: Coaching SMEs to be Expert Learning FacilitatorsPresented by Greg Owen-Boger

Bringing Subject Matter Experts into the training process can bring credibility, depth and enterprise-wide perspective. It can also be frustrating for designers, co-facilitators, and learners because their expertise – without proper guidance – rarely leads to effective learning.

The reason for this is that SMEs have learned to think about what they do from a single perspective. As trainers they need to approach it from a broader one. While

Talk to the Elephant: Design for Behavior ChangePresented by Julie Dirksen

Frequently, learning design is about showing people how to do the right things, but actually getting them to change behavior can be another challenge. It’s particularly challenging to get people to change those intractable habits and behaviors that we all struggle to avoid, despite the wealth of available information about better choices.

This means that, as design professionals, we need to know all we can about designing for real behavior change, including using techniques from the fields of neuroscience, behavioral economics, behavioral psychology, persuasive technology, user experience, and even game design.

In this session, you will learn:

•Howtoidentifyandunderstandthebarrierstobehaviorchange. • Waystodesignsolutionsthatdon’tjustinformlearners,butinspire behavior change. • Howtousespecificmodelsandtechniquesfordesigningachangeeffort.

Flex Your Creative Muscle: Use It or Lose It!Presented by Amy Climer

Creativity seems like it should be so simple, but it is often a challenge to bring creative ideas and projects into an organization. This challenge is partly due to the unique interaction between creativity, risk taking, and trust. Sharing and implementing creative ideas requires taking a risk and we are more likely to do this with people we trust. Additionally, it also requires trust and risk-taking to say “yes” to other people’s creative ideas. Understanding how these concepts relate can help you be more creative in your organization and bring out creativity in others. We’ll explore these concepts through interactive activities, group discussion, and videos.


Leadership in an Age of Permanent Whitewater Presented by Jeffery Russell

Howdoesoneleadwhenmuchofwhatweknowisfallingdownaroundus?Whatactions can leaders take to help others through the turbulence of permanent whitewater?WhatroleshouldHRD/ODplayinbuildingthesenewleadershipcapacities?Inthissessionyou’lllearnapowerfulframeworkthatleaderscanuseto guide people through the challenges posed by this time of constant change and uncertainty.You’llalsoexploreactionsthatHRD/ODcantaketostrengthentheseessential leadership competencies in people at all organizational levels and leave with a “next steps” plan for your own leadership development as well as others to help you and your organization navigate the wild waters ahead. By the end of this session, participants will be able to:

• Describetheroleandimportanceofleadershipinhelpingpeoplethrough the challenges of permanent whitewater.

• Assesstheirownleadershipcapacitiesatdealingwithtoday’slevelof change and uncertainty.

• Develop/strengthentheseleadershipcapacitiesinothers.

it’s easy to understand that an SME need to comfortably wear both their Expert hat and a Trainer hat, the instructional design process needs to start with this concept in mind.

In this session we’ll explore the unique needs of SMEs and identify ways to design learning to help them be successful. We’ll also introduce new language and explore non-threatening coaching techniques to help them deliver the content effectively.

You’ll learn how to:

• Designslidesthatfunctionbothasgoodvisualsandasguardrailstokeep the SME on track.

•WeavetheSME’spersonalstoriesandexperiencesintothelearning.

• CoachSMEstobebothcontentexpertandfacilitatoroflearning.

11:40 - 12:10 Lunch DiscussionLoving What I’ve Learned!Presented by Jennifer Wilson

Firedupfromthemorning?Buzzingwithnewideas?Jointhisfacilitatedlunchtime discussion to share your most inspiring takeaways from the morning. Take time to reflect, discuss, and listen. You’ll leave refreshed and ready for more learning in the afternoon!

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12:15 - 1:30 Keynote

1:45 - 3:00 Breakout Session Two

Say Hello to the Self-Managed LearnerPresented by Dave Meier

Weintrainingdotoomuchforlearners.Oneofthedeeplyembeddedbutfalsebeliefs about training is that training is something we need to do to people. Training departments arrange for people to “take” courses like they take prescription medicine, specifying the what, why, and how of their learning. Then the poor learners are dosed with PowerPoint slides (electronic chloroform) to dull their minds and make their learning ineffective. The truth is that people learn best when they control more of theirownlearning.Ourroleastrainers,then,istoinitiatealearningprocess,getout of the way, and turn people loose to learn in all directions using everything and everyone in and out of the workplace to make their learning fun, engaging, and effective.Inthiskeynoteyou’llreceiveacopyof“TheAcceleratedLearningJiffyGuide to Effective Presentations” and you’ll work with a small team of your peers to mine from it ideas of what you might do to get your learner to take charge of their learning and to do what they need to do in order to improve their learning.

Assumptions Gone Awry: Mobile Learning for Baby-Boomers & the Silent GenerationPresented by Marlo Foltz & Kevin Smith

This session will address the stereotype of baby-boomers being uninterested in taking up mobile learning. As an example, CUNA’s directors who had previously tossed aside laptops, PCs, and cell phones provided for their use and professional development suddenly leaped the curve and took to the iPad enthusiastically due to its simplicity. This change revealed a gap in the market and a demand from a different generation than originally planned for. Baby-boomers look for quick, simple accesstomaterialsquickly,24/7.ButtheirexpectationsaboutmobilelearningandcourseaccesswerenotthesameasthoseofgenerationX,YandtheMillenials.Onone hand they had jumped the curve in terms of using the technology, on the other hand how they received the actual content hadn’t changed much. This required some adapting.


• Suggestionsandtipsforbeginningyourmobilelearningstrategy.

• Evidencethatsupportsmobiledesignforallgenerations(notjusttheyoung).

• Variousworkflowsformovingtraditionalfacetofaceandprintcontent to mobile friendly.

• Howatradeassociation,reacheditsmemberswithexistingtechnology in a rapid way.


Storytelling: Narrative Techniques for LearningPresented by Julie Dirksen

Storytelling can be a powerful learning tool. Training professionals and instructional designers are frequently called upon to create scenarios or stories to support learning. Turning mundane topics into vivid and compelling narratives can be a difficult task.The quality of the instructional content is most effective when it leverages real world scenarios, but there are a lot of techniques that instructional designer can borrow from fiction writers to create sticky, compelling, memorable scenarios and more engaging simulations. Participants in this session will learn about concepts like the inciting incident, protagonist versus antagonist conflict, three-act structure, and other narrative techniques that can help bring simulations to life.


• Howtostructureacompellingscenariousingnarrativetechniquesfrom fiction and screenwriting.

• Howtomakescenariosvividbyshowinginsteadoftelling.

• Howandwhentousehumor,andwhattheresearchsaysabouthumor and memory.

• Howtoconvertadullscenariointoanintriguingnarrative.

• HowCUNAwasabletobecustomer-focusedandnimblewhileonalimited budget, yet still be able to move into the mobile training arena.

• Resourcesthatcanassistyouinbuildingarapidresponsemobiledeployment.

Growing Your Most Valuable Asset: How Employee Engagement is the Best CurrencyPresented by Tina Hallis

Learn how your company can improve productivity, morale, and employee retention by training employees and leaders in scientifically based techniques that result in a more positive work culture that promotes increased employee engagement. Studies now confirm the strong connection between the level of employee engagement and the success of a company. As an example, companies with high and sustainable employee engagement levels have an average operating margin close to three times higher than those with low engagement levels (Towers Watson 2012). Scientifically supported methods for improving employee engagement are now available as a result of research in the exciting new field of positive psychology. In this presentation you will learn about these methods and how training both employees and leaders in scientifically based techniques can increase their ability to thrive and flourish at work and in life.

Participants will:

• Discoverwhyemployeeengagementisimportanttothesuccessof your company.

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3:15 - 4:30 Breakout Session Three

Whole-Body Learning: The Key to Exceptional LearningPresented by David Meier

We sit too much when we learn. And this can slow down, and even stop, our learning. Modern cognitive research has shown that when people use more of their whole bodies when they learn, their brain gets energized and their learning improves. In this session you’ll get more than 30 ideas for improving classroom, online, and workplace learning by getting learners to use more of their whole bodies when they learn. You’ll be inspired by what Apple, Intel, AT&T, and others have done to improve learning by getting learners more physically active. And you’ll work with a team of your peers to create your own list of whole-body learning ideas that you can apply immediately to one or more of your training programs.

In this sessions you’ll learn how to:

• Improvelearningeffectivenessbygettinglearners’physicallyactivewhile they learn.

• Turnboringpresentationsintoengaginglearningactivities.

A Step or a Leap: Moving Outside Your Comfort ZonePresented by Diane Hamilton

As learning and development professionals, we work to establish trust and intimacy withourclients(internal/external).Wecreatesafe,supportiveenvironments.Weare authentic. We provide support for and champion new behaviors and actions, including those involving risk taking and fear of failure.

While we can be exemplary at creating this relationship, we sometimes fall short when it comes to our own risk taking or fear of failure. It can be difficult to champion risk taking in others when we find ourselves stuck in our own comfort zone - afraid to push the boundaries and challenge our own perceived barriers.

It has been said that the greatest enemy to human potential is our comfort zone. This interactive session will help participants find their own comfort zone and determine ways to leave it behind.

• Recognizewhatanengagedemployeelookslike.

• Explorehowyourcompanycancreatethetypeofworkenvironment that promotes employee engagement.

• Understandhowcompaniescanhelpindividualslearnandapply practices to increase their engagement level.

• Applyandexperiencethepracticesfirsthandsoyoucantakethem back to your team.


Business Development for Independent Consultants in Today’s EnvironmentPresented by Rebecca Doepke

Many independent consultants have a unique set of skills or a rare knowledge that is extremely valuable in their respective industries. Unfortunately, this talent alone usuallydoesn’tgenerateenoughbusinessinthelongtermtosurviveandthrive.One ongoing obstacle that many independent consultants face is how to consistently develop business in today’s market place. Sales strategies, business development initiatives, and marketing through social media are key ingredients for today’s successful independent consultant.

In this thought provoking session we will explore:

• Howtoleverageyourbrand.Identifyingwhoyouareandwhatmakes you unique.

• Gettingnoticed.Howtopositionandmarketyourselfwithoutbeing pushy and aggressive.

• Uncoveringopportunities.Usingsocialmediatogrowyournetwork.

•Nurturingrelationships.Thestartofaprojectandworkingwithanew client is only the beginning. The “sale” is great, but how do you retain andgrowrelationships?

• Getthezestandjoybackintolearning.

• Createideasforapplyingwhole-bodylearningtotrainingprogramsin your organization.

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Speaker Biographies in order of appearance

Julie DirksenKeynote, presented Talk to the Elephant: Design for Behavior ChangeBreakout Session Two, presented Storytelling: Narrative Techniques for Learning

JulieDirksenisanindependentconsultantandinstructionaldesignerwithalmost20 years’ experience creating highly interactive e-Learning experiences for clients ranging from Fortune 500 companies to innovative technology startups to major grant-fundedresearchinitiatives.Herfocushasbeenonutilizingthedisciplines of educational psychology, neuroscience, change management and persuasive technology to promote and support the improvement of peoples’ lives through sustainable long-term learning and behavioral change. She holds an M.S. degree in Instructional Systems Technology from Indiana University and has also been an adjunctfacultymemberattheMinneapolisCollegeofArtandDesign.SheistheauthorofthebookDesignForHowPeopleLearn.She’shappiestwhenevershegetsto learn something new and you can find her online at www.usablelearning.com.

Amy ClimerBreakout Session One, presented Flex Your Creative Muscles: Use It or Lose It!

Creative, open, and inspiring Amy Climer brings her passion and energy to every group she facilitates. As owner of Climer Consulting and with over 15 years of experience in experiential education, creativity training, and leadership development Amy has a strong passion for helping others become more creative. She has worked with hundreds of groups including corporate teams, non-profit organizations, college students, and teachers. She has a Master’s degree in Experiential Education and is currentlyworkingonaPhDinLeadership&Changewhereherresearchfocusiscreativity in teams. More information about Amy and her consulting practice can be found at www.climerconsulting.com.


Jeff RussellBreakout Session One, presented Leadership in an Age of Permanent Whitewater

Jeffrey Russell, of Russell Consulting, Inc., specializes in guiding organizations in successfully responding to the challenges of continuous change. With a focus on leading change, resilience, strategic thinking and planning, employee engagement surveys, leadership, and performance coaching and performance reviews, Jeff has worked with organizations as diverse as Fortune 500 firms, nonprofits, the public sector, and small family businesses. Jeff is a frequent presenter at national and international conferences - including ASTD International Conferences, Wisconsin State SHRM Conferences, the Wisconsin State Training Conferences, and the Jamaica Employer’s Federation Annual Conference.

Jeff received his Masters Degree in Industrial Relations from the University of Wisconsin-Madison where he serves as an ad hoc faculty member. Jeff and his life/work partner Linda have co-authored nine books. Titles include Leading Change Training, Change Basics, Strategic Planning Training, Strategic Planning 101 Infoline, Engage Your Workforce Infoline, and Fearless Performance Reviews (McGraw Hill publishers, Fall 2013).

Greg Owen-BogerBreakout Session One, presented 1 Person, 2 Hats: Coaching SMES to be Expert Learning Facilitators

Greg Owen-Boger (Vice President) started with Turpin as a cameraman in 1995, and quickly moved on to instructor/coach, project manager, account manager, and now VP. Trained in management and the performing arts, he brings a diverse set of skills and experience to the organization. Prior to joining Turpin, he was a Project Leader for a boutique consultancy that uses live theatre to initiate the leadership development process.

Greg is the 2014 President-Elect for the Chicagoland Chapter of ASTD. He is the co-author of the upcoming book The Orderly Conversation: Business Presentations Redefined. He is among many thought leaders who contributed to the book Master Presenter: Lessons from the World’s Top Experts on Becoming a More Influential Speaker.

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Marlo FoltzBreakout Session Two, presented Assumptions Gone Awry: Mobile Learning for Baby-Boomers & the Silent Generation

MarloFoltzistheAVPofCPDBlendedLearning,fortheCreditUnionNational Association and Affiliates, Inc. For the past 11 years, Marlo has designed, developed and conducted training programs for credit union employees, executives and volunteers. She is responsible for designing, developing, and implementing educa-tional programs for all of CUNA’s certification programs including CU Advance, StaffTrainingandRecognition(STAR)Program,ManagementTrainingEnrichment (MERIT)Program,andtheCertifiedExecutiveProgram.Inaddition,MarloisresponsibleforworkingwiththeCPDStafftoincorporatenewtechnologiestothe

Dave MeierKeynote, presented Say Hello to the Self-Managed LearnerBreakout Session Three, presented Whole-Body Learning: The Key to Exceptional Learning

DaveMeierfoundedTheCenterforAcceleratedLearningin1980.Sincethen,hehas prepared more corporate training professionals in accelerated learning that any other person worldwide. Chosen Trainer of the Year by The American Society forTrainingandDevelopment’sBrainTrainersGroup,hebringswithhimarichperspective and depth of experience in accelerated learning you’ll find nowhere else.Dave’svocationalgoalistohelppeoplere-humanizelearningtomakeitfast,easy, and more effective.

Jennifer WilsonLunch Discussion, facilitated Loving What I’ve Learned!

JenniferWilson,MAisacoach,facilitatorandconsultantfromMadison,WI. She has over 20 years of experience working nationally with individuals, teams and organizations in a variety of settings from the backcountry to Board rooms. Herorganizationaldevelopmentworkfocusesondevelopingauthenticteamwork,shared leadership, open communication, and values-based culture. As a coach, Jennifersupportsindividualswhoarestartingoverinthefaceofchange.Herwork is informed by nature and science, and fueled by compassion and curiosity.


Kevin SmithBreakout Session Two, presented Assumptions Gone Awry: Mobile Learning for Baby-Boomers & the Silent Generation

KevinSmithistheDirectorofLearningEventsinCUNA’sCenterforProfessionalDevelopment.Hisprimaryresponsibilityisfordevelopingthevolunteertrainingprograms for CUNA.

KevinresearchedanddevelopedCUNA’sVolunteerCertificationProgramwhichisa competency-based certification program comprised of a five-day school as well as a self-paced program with a track for board members and one for supervisory committeemembers.HisotherrecentprojectshavebeenhelpingtodeveloptheCUNAVolunteerNetwork,acommunityforcredituniondirectorsandvolunteerswith a web-based hub, and creating the Pressing Economic Issues Series, a monthly electronic video update.

Kevin joined the CUNA team in March 2005 as Compliance and Publications Specialist,movedtoInstructionalDesignManagerinJanuaryof2006andtoDirectorofVolunteerEducationinJulyof2011.PriortojoiningtheCenterforProfessionalDevelopmentstaff,hetaughtEnglishfortheUniversityofWisconsin,Whitewater.

KevinreceivedaBachelor’sDegreeinAnthropologyandPhilosophyfromMiamiUniversity,Oxford,andaMaster’sDegreeinEnglishLiteraturefromDePaul University in Chicago.

CUNA, Inc. is the principal national trade association serving the nation’s credit unionsthroughleaguesinthe50statesandtheDistrictofColumbia.Itsaffiliatesprovide financial products and services and a nationwide financial network for credit unions.

learning programs and help create an environment that is conducive to learning within the virtual classroom.

Marol brings over 20 years’ experience developing, delivering, and marketing educational and training programs in not for profit settings. She has extensive experience working with volunteer boards and instructing trainers. Marol joined CUNAinFebruaryof2000.ShepreviouslyworkedfortheAmericanRedCrossinavariety of capacities on the local, state, and national levels.

Marloholdsabachelor’sdegreeinCommunityHealthEducationfromtheUniversityof Wisconsin LaCrosse, LaCrosse Wisconsin. CUNA, Inc. is the principal national trade association serving the nation’s credit unions through leagues in the 50 states andtheDistrictofColumbia.Itsaffiliatesprovidefinancialproductsandservicesand a nationwide financial network for credit unions.

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Rebecca DoepkeBreakout Session Three, presented Business Development for Independent Consultants in Today’s Environment

RebeccaDoepke,LearningExpertwithMondoLearningSolutions,hasspentthepast25yearsintraininganddevelopment.Herspecialtiesinclude: •Employeedevelopment •Theemployeeandthecustomerexperience •Leadinganddevelopingteams •Curriculumdesignanddevelopment •ThefinancialindustryTakingaconsultativeapproach,Rebeccaworkscloselywithclientsonavarietyof learning projects from customer experience delivery and sales coaching to employee onboarding.Rebecca’svirtualdesignanddeliveryexperienceincludessalesand service,businessaccountsprocedures,andonlinebankingtrainingsessions.Rebecca is passionate about helping clients and their employees successfully meet goals, forge long term relationships, and drive new business.

Tina HallisBreakout Session Two, presented Growing Your Most Valuable Asset: How Employee Engagement is the Best Currency

TinahasaPh.D.inchemistryandhasspenthercareerapplyingchemistryto biology. She has worked in small start-up biotech companies and large international corporations. She now focuses on a new area of science called Positive Psychology that explores how all of us can improve our ability to thrive and flourish in life. Hercompany,HappyHillConsulting,LLCwascreatedwhenshedecidedtofocuson improving the cultures of organizatinterest in Positive Psychology with her desiretosharelifechanginginformationwithothers.Herinformative,scientificand motivational workshops and presentations help businesses create a work environmentwhereboththepeopleandprofitscanthrive.Herapproachhastwomain focuses: First - train all individuals in practices and techniques to improve their ability to flourish and succeed at work. Second - help leaders understand the factors that contribute to the work environment and how best to address them to promote employee engagement. The end result is a more positive work culture that not only makes a more enjoyable work place but also adds value to the organization’s bottom line by improving productivity, morale, and employee retention.


Diane HamiltonBreakout Session Three, presented A Step or a Leap: Moving Outside Your Comfort Zone

DianeHamiltonistheownerandfounderofCalibraInc.,acoachingandconsultingfirmfocusedonmaximizingleadershippotential.Diane’spassionistobuildbetterworkplaces and improve work lives. She brings over two decades of practical leadership, management and business experience to her coaching, training, consulting and speaking.

She helps organizations, large and small, tackle their leadership and organizational developmentissues.DianeholdsaMaster’sDegreeinBusinessAdministrationand is an adjunct faculty for the Wisconsin School of Business, Fluno Center for ExecutiveEducation.ShehelpeddesignanddevelopCalibra’s360degreefeedback toolwhichsheuseswithclientsaroundtheglobe.Dianehasbeenalife-longlearner and believes that we are both teacher and student in every situation. She brings this passion for learning to everything she does.

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ExhibitorsCARAisahumanperformanceconsultingfirm specializing in custom learning, change management and technical communication services for Fortune 500 organizations.

Edgewood College offers top-quality educational programs designed for busy working adults. Accelerated Bachelor’s and Graduate degrees in business, education, and nursing. Offeredonlineorin-the-classroom.NEW-MasterofScienceinOrganizationDevelopment.www.edgewood.edu [email protected]

Climer Consulting specializes in designing and delivering curriculum and professional development programs on the human element of organizations specifically creativity, teambuilding, and facilitator development. Climer Consulting has a reputation for working collaboratively with each client to develop top-notch, engaging programs that meet their unique needs. Clients include businesses, non-profits, and colleges. For more information visit climerconsulting.com.

HappyHillConsulting,LLCworkswithforward-thinking organizations who want to maximize the potential of their people so they can benefit from -

• Energizedemployeeswhoaremoremotivated and engaged in their work. • Empoweredleaderswhothinkmorebroadlyand make better decisions. • Dedicatedmanagerswhomoreeasilyinspireand motivate their groups.

Tina provides programs that include motivating and entertaining presentations and workshops that teach techniques and strategies from the science of Positive Psychology designed to create a more positive mindset. When we change our mindset, we create the possibility for a higher quality of life that has more purpose, meaning and positive emotions. This mindset enables us to be more creative, productive and healthier so both the people and organization thrive.

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Mondo Learning Solutions is a virtual learning solutions providerbasedinMilwaukee,WI.Ourpurposeistohelp our clients plan, design, and deliver groundbreaking live online training and events. Working with a talented pool of virtual learning experts and niche training firms, we provide services, consulting, and professional development opportunities. To learn how we move live online learning from ordinary to extraordinary, please visit www.mondolearning.com, email us at [email protected],orcall1-888-701-5503.

Leadership. Strategy. Leading Change. Performance Improvement.Since1987,RussellConsulting,Inc.(RCI)hasenableditsclientstoachievetheirquality, productivity, and performance goals. We provide consulting and training services to companies and organizationsthroughouttheMidwest.RCIwasfounded with a vision of building and sustaining effective, profitable, and enduring organizations. In pursuit of thesegoals,RCIcreatesvalueforclientsbyhelpingthem identify the challenges they face and the actions theycantaketomovetowardtheirgoals.RCI’sclient-centered approach puts company leaders in charge of their own future.

RCI’sconsultingservicesincludestrategicplanning, employee engagement surveys, cultural assessments, change management, leadership development, and performance management.

FoundersLindaandJeffRussellhaveauthoredninebooks,mostrecentlyFearlessPerformanceReviews(McGraw-Hill,2014).Formoreinformationontheirwork,visitwww.RussellConsultingInc.com.

Moraine Park Technical College builds and maintains a competitive workforce in collaboration with our communities through a future-focused learning envi-ronment. With Moraine Park Economic and Workforce performance-minded business solutions, you can expect:

• Innovativesolutionstailoredtoyourbusinessneeds • Practicalexercisesthatreinforceapplicationto your business • Experttrainersandconsultants • Convenientandflexibleformats • Aneducationalpartnerwithcreditandnon-credit options


UniversityofWisconsin’sDistanceEducation ProfessionalDevelopmentunitprovidesonlinecourses, certificates, and resources, in addition to conference events, to build skills and competencies in all aspects of online education and training.

About Turpin Communication: Turpin Communication is a distinctly different presentation and facilitation skills training company based in Chicago. Through our work with individuals at all career levels and at corporations large and small, we help business presenters, facilitators and trainers get business done more effectively and efficiently.

We’veredefinedbusinesspresentationsasOrderlyConversations, which means they need to be carefully plannedandthoughtthroughANDbespontaneously executed. This requires a fresh way of thinking, which may require the unlearning of old-school ideas stemming from speechmaking and the typical Public Speaking 101 model.

Find out what we mean when we say: ThisisCommunicationTraining.REDEFINED.

To learn more visit www.turpincommunication.com and www.theorderlyconversation.comorcall773-294-1566

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