AGENDA€¦ · AGENDA The Digital Transformation of the Public Sector Making the right decisions to serve the needs of networked societies Day 2 – 22 September 2017 The morning

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The Digital Transformation of the Public Sector Making the right decisions to serve the needs of networked societies

AGENDA The Digital Transformation of the Public Sector Making the right decisions to serve the needs of networked societies

Venue: Centro Cultural de Belém

https://www.ccb.pt/Default/en/Homepage/Howtogethere

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E-Leaders 2017 Meeting of the OECD Working Party of Senior Digital Government Officials

Lisbon, 21-22 September

Agenda

“The Digital Transformation of the Public Sector: Making the right decisions to serve the needs of networked societies”

The meeting will take place at the Cultural Centre of Belém (CCB)

Unprecedented advances in the form of artificial intelligence, the Internet of Things,

automation and biotechnology, to name a few, are radically transforming how we live, work,

consume services and interact with each other, in societies that are more than ever connected

and networked. The borders between the digital, physical and biological worlds are

increasingly blurred and data emerges as a critical strategic asset. But blending these worlds

does not come without its challenges like security, commissioning of goods and services, and

compliance with newly adopted standards.

In face of such rapid and disruptive technological progress, governments seem to remain to a

large extent hardwired and unable to adjust quickly enough. Today more than ever

societies’ require their governments to be agile, adaptable and capable to decide rapidly

between alternative options, which form a promising yet unexplored panorama. Beyond the

hype, what are the implications of these trends for leaders asked to make bold, quick and

strategic decisions in a public sector environment that is still too often slow, risk-adverse and

vertical?

Building on the conclusions of the meetings of Tokyo (2015) and Tallinn (2016), the E-Leaders

2017 in Lisbon will discuss how to prepare the public sector for a new digital era. This year’s

discussion will help understand the range and scope, the challenges and opportunities, the

boundaries and the impact of the digital transformation of the public sector.

The 2017 E-Leaders will bring together Government CIOs, senior digital government decision-

makers, private sector, civil society and academia from OECD and partner countries to reflect

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on how to make decisions on the adoption of digital opportunities to create smarter, more

innovative and responsive governments. The issue at stake is how to move the public sector

away from top-down assumptions about citizens’ needs (user-centred), and allow citizens to

determine the ecosystem and supply of public services, business processes and models that

underpin them, as well as develop the public sector infrastructure that supports these

transformations.

To start answering to the questions raised above, delegates will be invited to examine

emerging needs in terms of digital skills, interfaces and collaborations with a broad range of

actors in different governance frameworks. The E-Leaders will discuss different options for

commissioning IT goods and services in an age of disruption, as well as the underlying critical

infrastructure - such as data - to foster the institutional openness and capacity to share,

integrate and collaborate to deliver the user-driven administrations that respond to the needs

of networked societies.

Day 1 (full day) – 21 September 2017

Day 1 will be open to delegates from the OECD Working Party of Senior Digital Government

Officials and from partner countries, as well as to international organisations and selected

participants from the private sector, the academia and the civil society.

8.30 Registration

9.00 Opening remarks

Ms. Maria Manuel Leitão Marques, Minister of the Presidency and of Administrative

Modernisation, Portugal

Ms. Mari Kiviniemi, Deputy Secretary General, OECD

Mr. Colin MacDonald, Chief Executive, Department of Internal Affairs and Chief

Information Officer of the Government of New Zealand, Chair of the Working Party of

Senior Digital Government Officials

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9.45-11:15 Session 1 – From vertical production to system thinking approaches: How to

shape a governance that enables strategic leadership and cross-sectorial collaborations to

deliver value to a networked world?

Emerging digital technologies have the potential to radically change the way government

operates, but defining and implementing a digital government strategy that supports their

uptake is no easy task. It requires a governance framework that moves away from vertical

decision making models and secures investments, personnel, security and resources based on

a system-based approach to actually deliver on the potential. So how can governments move

past these obstacles? As countries experiment on the new forms of organisational set up and

policy instruments to adapt to changing needs brought about by the Digital Transformation in

this session they will discuss the challenges associated with it, and how to overcome them.

Key questions:

From agency-thinking to system-thinking: how can the digital government imperative

and digital by design principle make whole-of-government approaches a reality?

What type of governance models can enable the coordination, coherence and

strategic alignment needed for effective and strategic decision-making in a context of

digital transformation?

What’s the role of leadership in developing new business models that cut across silos

and how to make such models sustainable?

How can we balance the need to take decisions on the deployment and use of

common enablers while leaving space for sector and/or agency-specific digital

innovation?

11.15 – 11:45 Coffee Break

11.45-13:15 Session 2 – From user-centred to user-driven approaches: Is the public sector

ready to let the citizens drive decisions on public policies and services?

Social Media, Open Data, the use of algorithms and the IoT are all providing opportunities to

let the users’ preferences drive the content of policies and services. Yet, many governments

struggle to understand what such an approach means and what its implications, risks and

potentials are for the public sector. This session will provide the opportunity to share doubts,

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ideas and experiences on how to shift to more user-driven public sectors capable to listen to

the services’ users rather than to interpret their needs, and to crowdsource their inputs to

define and shape solutions that better address their preferences.

key questions:

What does it mean to be a user-driven administration and what does it look like?

What are good practices and initiatives that put stakeholders in the driver’s seat and

how do they impact public sector performance and broader policy outcomes?

How to open up the decision-making process while avoiding capture by vested

interests?

13.15 – 14:15 Lunch

14.15- 16:30 Session 3. Breakout sessions

3.1 What digital skills for a 21st century civil service?

The digital transformation of economies and societies demands the identification and

management of skills that can support the development of a digital and innovative public

sector, able to respond to new expectations in terms of openness, quality and convenience of

public services. The strategic use of data and digital technologies to modernise the public

sector demands increasingly sophisticated skillsets that are most often scarce society-wide and

that the public sector frequently fails to attract. What are the skills and talents needed to

support the organisational and cultural changes in the public sector to enable the emergence

of a digital government. This session will discuss how to identify the skills of a 21st century civil

service, how to plan for them and how a strategy to attract, develop and retain the required

digital skills looks like.

Key questions:

What are the key skills needed to seize the opportunities of the digital transformation

of the public sector? What are the talent and skills needed to support the systems’

transformation?

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How to put in place an digital skills strategy that can balance the internal permanent

needs and a vibrant private sector able to support the public sector in delivering better

government?

What are the skills and competencies required to foster data-driven public sectors?

3.2 Data as an infrastructure for the digital transformation

Data is a core asset for the digitalisation of public sectors. Governments face the challenge to

promote standardized government data that can be combined and used coherently to develop

tailored services to citizens and businesses, boost administrative efficiency and spur digital

innovation in the public sector. This requires the recognition of data as a key strategic

infrastructure and the management of the data value chain as crucial enabler of greater

public sector intelligence for strategic foresight and efficient monitoring, and of more effective

collaborations for improved service delivery and policy design and implementation.

Key questions:

What approach to promote standards adoption across the public sector in a context of

technological disruption and increased data collection and availability?

How to take the full benefit of algorithms and artificial intelligence for improved data

management for strategic foresight and improved public service delivery?

How to properly reconcile the increasing needs of data exchange across the public

sector while simultaneously reinforcing citizens’ trust on privacy and security

management?

3.3 Commissioning ICT in the digital age: enabling new partnerships and business models to

deliver public value

Technological alternatives ranging from open source to Cloud Computing, the Internet of

Things, blockchain, Artificial Intelligence and machine learning and new development

approaches (agile, DevOps, etc) are redefining what digital government can achieve and how

technology can be deployed. In a disrupted world, the public sector is called upon to navigate

complexity, setting apart buzz from value, to use new technologies strategically and develop

new business models that maximise public value. This session will discuss how the public

sector can partner with external stakeholders effectively to innovate, how ready decision

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makers are to decide strategically on what to insource and what to outsource based on a

holistic approach to the commissioning of IT goods and services for the entire public sector.

Key questions:

What approaches and frameworks can help governments look beyond trends, while

considering risks and uncertainties, to develop a holistic and strategic approach to

technology commissioning and deployment?

How do new trends in digital innovation affect cost-benefit analysis calculations and

the benefit realisation lifecycle? When to build and when to buy? What activities to

insource and when?

How can new forms of partnerships and collaborations make for a more effective

digital government and under what circumstances?

16.30 – 17:00 Coffee Break

17:00 – 18:00 Session 4. International Collaboration

Wrapping up the discussion on the Digital Transformation’s work of the OECD and

collaboration with other organisations .

18.00 – 18:15 Closure Day 1




Ms. Mari Kiviniemi, Deputy Secretary General, OECD

Ms. Anabela Pedroso, Secretary of State of Justice, Portugal

18:15 – 23:30 Social Event

The social event kindly offered by the Portuguese hosts will take place right after the closing of

day 1 at 18h15. Transportation will be provided outside the meeting’s venue to take the

participants on a tour to explore the centennial and authentic Lisbon. The tour will end with a

dinner that will offer the participants a magnificent view of the city.

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Day 2 – 22 September 2017

The morning of day 2 (sessions 5, 6 and 7) will be open only to delegates from the OECD

Working Party of Senior Digital Government Officials and those countries that have formally

adhered to the OECD Recommendation on Digital Government Strategies.

9.00 - Opening Remarks

9.15 - 11:30 Session 5. Reporting from the E-Leaders Thematic Groups

Following the work developed during the last year, this session will be dedicated to the

presentation and discussion of the results of the E-Leaders Thematic Groups, focused on

sharing experiences on what works and what doesn’t in five specific topics and how these

experiences can inform the work and future activities of the Working Party.

1. Business Cases

2. Digital Service Delivery

3. Digital Identity

4. ICT Procurement

5. Personal Data Ownership and Transparency

11.30-11:45 Coffee break

11:45-13:00 Session 6. Ongoing reviews and reports

This session will allow Working Party delegates to familiarise with some of the bilateral

projects member and partner countries have developed in collaboration with the OECD, based

on the Recommendation on Digital Government Strategies and the Secretariat’s analytical

work, and that feed into the core work of the organisation. After a brief introduction from the

Secretariat on the role of peer reviews for peer learning and to improve policies’ impact,

delegates will be invited to circulate around four stands. In each of these stands, delegates will

learn about different peer reviews or collaborations directly from reviewed countries, peers

and the Secretariat. The stands will showcase the main insights and lessons learned from each

of these reviews as well as the concrete outcomes these projects have led to. The stands will

include the experiences of:

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Brazil: Digital Government Review

Chile: Digital Government Scans on Governance and Strategic Frameworks

Colombia: Impact Assessment Methodology and Digital Government Review

Norway: Digital Government Review

13.00 – 14.00 Lunch

14:00-16:00 Session 7. Work plan and other internal issues of the Working Party

The seventh and final session of the agenda will allow the Secretariat to update Working Party delegates on outstanding issues including:

Digital government indicators work

Reporting to the Council. Approval of draft report.

OECD Digital Government Toolkit

Discuss the OPSI Commons proposal and upcoming OPSI conference.

The Secretariat will then invite the Working Party to decide on the agenda and work plan of the Secretariat for the upcoming year. Following the session’s input, the OECD Secretariat will prepare a detailed action plan for the year that will be shared with the delegates after the meeting. 16.00 – 16.30 Closing Remarks




Mr. Luiz de Mello, Deputy Director of Public Governance, OECD

Mr. Tiago Antunes, Secretary of State of the Presidency of the Council of Ministers,

Portugal

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Documents

AGENDA€¦ · AGENDA The Digital Transformation of the Public Sector Making the right decisions to serve the needs of networked societies Day 2 – 22 September 2017 The morning