AGENDA - Spokane Transit Authority · Spokane Transit assures nondiscrimination in accordance with Title VI of the Civil Rights Act of 1964. For more information, see . Upon request,

Spokane Transit Authority 1230 West Boone Avenue Spokane, WA 99201-2686 (509) 325-6000

PERFORMANCE MONITORING AND EXTERNAL RELATIONS COMMITTEE MEETING Wednesday, January 31, 2018, 1:30 p.m. (February Meeting)

Spokane Transit Southside Conference Room

AGENDA

Estimated meeting time: 90 minutes

1. Call to Order and Roll Call

2. Public Expressions

3. Committee Chair Report (5 minutes)

4. Committee Action (20 minutes)

A. Minutes of the November 29, 2017, Committee Meeting – Corrections/Approval

B. Approval of Scope of Work for 2018 Energy Savings Project (Watkins)

5. Committee Action (15 minutes)

A. Board Consent Agenda

1. Award of Contract Fluid Management System (Watkins)

B. Board Discussion Agenda

1. (No Items being presented this month)

6. Reports to Committee (30 minutes)

A. September 2018 Service Revision (Draft Recommendation) (Otterstrom)

B. 2017 Communications Plan Recap and 2018 Communications Plan Review (Bousley)

7. CEO Report (10 minutes)

8. Committee Information – no discussion/staff available for questions

A. January Sales Tax Revenue Information (Warren)

B. December 2017 Operating Indicators (Watkins)

C. STA Outreach Update (Bousley)

9. February 28, 2018, Committee Packet Draft Agenda Review

10. New Business (5 minutes)

11. Committee Members' Expressions (5 minutes)

12. Adjourn

13. Next Committee Meeting: February 28, 2018, 1:30 p.m. (March meeting)(STA Southside Conference Room, 1230 West Boone Avenue, Spokane, Washington)

Agendas of regular Committee and Board meetings are posted the Friday afternoon preceding each meeting on STA’s website: www.spokanetransit.com. Discussions concerning matters to be brought to the Board are held in Committee meetings. The public is welcome to attend and participate. Spokane Transit assures nondiscrimination in accordance with Title VI of the Civil Rights Act of 1964. For more information, see www.spokanetransit.com. Upon request, alternative formats of this information will be produced for people who are disabled. The meeting facility is accessible for people using wheelchairs. For other accommodations, please call 325-6094 (TTY Relay 711) at least forty-eight (48) hours in advance.

http://www.spokanetransit.com/


SPOKANE TRANSIT AUTHORITY

PERFORMANCE MONITORING AND EXTERNAL RELATIONS COMMITTEE MEETING

January 31, 2018

AGENDA ITEM 2 : PUBLIC EXPRESSIONS

REFERRAL COMMITTEE: N/A

SUBMITTED BY: N/A

SUMMARY:

At this time, the Performance Monitoring and External Relations Committee will give the public an opportunity to express comments or opinions.

Anyone wishing to speak should sign in on the sheet provided and indicate the subject of interest.

RECOMMENDATION TO COMMITTEE: N/A

FINAL REVIEW FOR BOARD BY:

Division Head Chief Executive Officer Legal Counsel



January 31, 2018

AGENDA ITEM 3 : COMMITTEE CHAIR REPORT


SUBMITTED BY: Pamela Haley, Chair, Performance Monitoring and External Relations

SUMMARY: At this time, the Committee Chair will have an opportunity to comment on various topics of interest regarding Spokane Transit.






January 31, 2018

AGENDA ITEM 4A : MINUTES OF THE NOVEMBER 29, 2017, (DECEMBER MEETING) PERFORMANCE MONITORING AND EXTERNAL RELATIONS COMMITTEE MEETING – CORRECTIONS OR APPROVAL


SUBMITTED BY: Dana Infalt, Executive Assistant

SUMMARY: Minutes of the meeting are attached for corrections or approval.

RECOMMENDATION TO COMMITTEE: Corrections or approval.



Spokane Transit Authority 1230 West Boone Avenue Spokane, Washington 99201-2686 (509) 325-6000

PERFORMANCE MONITORING AND EXTERNAL RELATIONS COMMITTEE Draft Minutes of the November 29, 2017, (December) Meeting

Southside Conference Room

MEMBERS PRESENT Odin Langford, City of Liberty Lake Josh Kerns, Spokane County Tom Trulove, City of Cheney (Ex-Officio) Rhonda Bowers, Labor Representative E. Susan Meyer, CEO (Ex-Officio)

MEMBERS ABSENT Amber Waldref, City of Spokane* John Higgins, City of Medical Lake

* Chair

STAFF PRESENT Steve Blaska, Director of Operations Roger Watkins, Chief Operations Officer Karl Otterstrom, Director of Planning and Development Beth Bousley, Director of Communications and Customer Service Nancy Williams, Director of Human Resources Emily Arneson, Community Ombudsman & Accessibility Officer Ralph Wilder, Manager Maintenance / Facilities & Grounds

GUESTS Charles Hansen, Citizen Advisory Committee Member Mike Kunder, AFSME 3939 President

1. CALL TO ORDER AND ROLL CALL

Acting Chair Langford called the meeting to order at 1:33 p.m. Introductions were made.

2. PUBLIC EXPRESSIONS

None.

3. COMMITTEE CHAIR REPORT

Mr. Langford reported there was no Chair Report.

Ms. Meyer offered a few words about Mr. Watkins’ attendance. She advised that Chief Operations Officer is the new titlefor the position of Director of Operations. She reported that Mr. Watkins started November 27, 2017, and will be workingwith Mr. Blaska for approximately one month prior to his retirement. Ms. Meyer noted she had sent out a message earlierin the week telling a bit about Mr. Watkins, including the fact that he retired from the Air Force with the rank of BrigadierGeneral and that his responsibility for assets, both human and capital, make him a perfect fit for this position. Mr. Langfordthanked Ms. Meyer for her overview.

4. COMMITTEE APPROVAL

A. MINUTES OF NOVEMBER 1, 2017 COMMITTEE MEETING

Mr. Kerns moved to recommend approval of the November 1, 2017, Committee meeting minutes; the motionwas seconded by Mr. Langford and passed unanimously.

5. COMMITTEE ACTION

A. Board Consent Agenda

1. ADJUSTMENT TO BUS PROCUREMENT STRATEGY 2017

Mr. Blaska reported this item is for information only and is being presented to set the stage for Item 2, whichrequires recommendation to forward for Board approval of an adjustment to the bus purchase strategy. Hecontinued to provide the overview of the current bus procurement strategy, informing of what has worked inSTAs favor and how things are progressing to date.

He provided an update on battery-electric technology and said that in accordance with the Fleet ReplacementStrategy staff will not be pursuing battery-electric buses until some federal grant assistance is obtained.However, he noted that staff is developing a strategy to propose in the CIP process next year that does notrequire the next investment in battery-electric buses be contingent on federal grants.

Performance Monitoring and External Relations Committee Meeting Minutes November 29, 2017 Page | 2

Mr. Blaska reported there might be an opportunity for the ten buses currently programmed for 2020 to be battery-electric. Staff could consider accelerating the replacement buses to arrive late 2019. The reason staff are talking to the committee about this now is because they are asking for approval of six diesel buses and wanted to clarify where that fits in the whole strategy and how staff are looking forward with battery electric investments based on what has been learned in the last eight months or so.

Discussion ensued.

2. PURCHASE OF SIX (6) 40’ DIESEL COACHES

Mr. Blaska advised that in accordance with the current CIP, six fixed route coaches are to be purchased now for delivery in 2019. They are available from the Washington State Cooperative Contract (WSCC). Purchasing from the WSCC ensures competitive pricing and saves significant time over the development of specifications, release of a request for proposals, and the awarding of a contract. He reiterated the 2019 coach requirements of six additional coaches in the fleet in order to meet the additional service requirements.

Mr. Blaska noted that staff is recommending Gillig buses. He said STA’s current fleet of 121 buses (with the exception of the 60’ New Flyer buses) are Gillig.

Mr. Blaska reported on the quoted pricing as outlined in the agenda item. He noted the total cost exceeded the budget by $38,168 (1.3%) over the CIP projected cost and said the 2019 Capital Budget would be updated accordingly. Staff is asking the Committee to recommend the Board approve the purchase of six (6) 40-foot diesel powered coaches through the Washington State Cooperative Contract, from Gillig Corporation, for the contract amount of $3,091,193.

Discussion ensued regarding warranty of the computer aided dispatch/automatic vehicle location (CAD/AVL) when installed at the bus manufacturer. Mr. Blaska reported it does not invalidate the warranty for either the video or CAD/AVL systems provided by the manufacturer. Prior to accepting the buses, employees ensure all wiring and systems work. Mr. Blaska confirmed with Mr. Wilder that he had corrected represented the information. Mr. Wilder also informed that when staff install internally, STA pays the system manufacturer to travel to our facility to inspect and validate the installation. Mr. Wilder said it actually saves STA money having it installed at the bus manufacturer.

Mr. Langford asked if there were any questions. None were forthcoming.

Mr. Kerns moved to approve the Purchase of six (6) 40’ diesel coaches as presented. Mr. Langford seconded and the motion passed unanimously.

3. AWARD OF CONTRACT LAUNDERED UNIFORM SUPPLIES SERVICE

Mr. Blaska advised members this contract expires in February 2018. He reported that staff met with vendors to develop a Scope of Work. A Request for Proposals (RFP) was advertised and three responsive proposals were received and evaluated by the committee. The evaluation committee recommends Alsco. He stated that STA’s current vendor, Aramark, had the lowest price, but the higher price for Alsco was offset by the history of issues staff have had with Aramark. Mr. Blaska said staff have experienced some serious issues with satisfaction of the services provided by Aramark during the existing term of the contract. In evaluating the proposals, those items outweighed the price differential and allowed Alsco to score higher.

Staff are requesting the Committee recommend the Board award a contract to Alsco to provide Laundered Uniforms and Supplies Service to Spokane Transit, effective March 1, 2018, for a three year term, with two, one-year options as outlined.

Mr. Kerns moved to approve as presented. Mr. Langford seconded and the motion passed unanimously.

4. APPROVAL OF SPOKANE POLICE DEPARTMENT AGREEMENT RENEWAL

Ms. Williams informed that staff are asking the Committee to recommend the approval of the renewal of STA’s Spokane Police Department (SPD) Agreement. She provided background and context on the item.

Ms. Williams said the new agreement stipulates special-emphasis patrolling of the area in/around the STA Plaza. Key times of the day are identified as to when this additional SPD presence would be most effective. The agreement establishes a special communications protocol between STA Transit Officers and the


Downtown Precinct. She stated the cost to STA of the Interlocal Agreement is $86,900.00 for the term of January 1, 2018, to December 31, 2018, and noted this is the same annualized rate charged under the previous agreements.

Mr. Langford asked what STA is getting for the money. Ms. Williams replied that STA receives one designated officer at the Plaza from 2:30 pm – 5:30 pm Monday through Friday, a designated line for our Transit Officers to use to call the Sheriff’s Deputy directly. Ms. Williams noted staff have also negotiated additional training for Transit Officers as outlined in the attached Agreement. The training equates to several thousand dollars per officer, as well as SPD coming in quarterly to provide additional training for our Transit Officers.

Discussion followed.

Ms. Meyers provided additional historical information on the origins of the agreement.

Mr. Langford asked about STA’s liability should an officer respond to an outside business while being compensated by STA. Discussion ensued.

Ms. Meyer quantified that STA does not employ the officer. The officer continues to work for the City of Spokane and the Plaza policing is expected to be 3 hours per day at the Plaza but their area to patrol covers a much greater area. She reiterated that the officer does not work for STA, they work for the City and STA provides funds to help provide two officers downtown.

Ms. Williams noted there is indemnification language in the agreement added this year by STA attorney, Laura McAloon. Mr. Watkins noted the agreement specifically covers Mr. Langford’s question when it states, “Should a covered loss occur in the fulfillment of this Agreement, the City shall provide payment under the terms of its self-funded insurance program”. Mr. Langford thanked everyone for the explanations.


5. STA MOVING FORWARD PERFORMANCE MATRIX AND 2018 PERFORMANCE MEASURES

Mr. Otterstrom stated this item represents the Performance Measures for 2018 and the STA Moving Forward (STAMF). He mentioned that he and Steve Blaska would be tag teaming this item. If time permitted, he will show the group the www.stamovingforward.com website.

Mr. Otterstrom provided background on STA Moving Forward, including STA’s commitment to votes of improving and expanding public transportation in region. He explained his plan to walk through the elements of how staff tracks projects and how staff shows that progress to the public.

Mr. Otterstrom directed members to the STAMF Project Quarterly Progress Report in their folder and reviewed the sheet, explaining how staff are tracking projects. After reviewing a few of the projects and a discussion of timelines, he brought up the website.

Ms. Meyer added that the Performance Monitoring and External Relations Committee has the responsibility for reporting STA’s activities and results. As such, members receive this for the first time to see progress for most of the year. She noted staff are open to input if members have any suggestions to consider. Mr. Otterstrom noted staff had worked with the Citizen Advisory Committee on earlier iterations of the format during the summer and this was the final result.

After a brief discussion, Ms. Bousley had the opportunity to present the website. She noted it could be accessed via www.spokanetransit.com and reviewed the site is set up, showing ease of use and how to follow progress of projects.

She clicked on the Projects tab to bring up an interactive map that allows review of specific projects (past and present) and said individuals can click on those items to get more detail. She noted green check marks represent completed items, blue circles indicate “in progress” (similar to Mr. Otterstrom’s spreadsheet). At the very bottom are links to all documents, project information, including fact sheets, plans and maps, presentations made by staff, etc. She noted it is possible to subscribe to STAY IN THE KNOW to find out about everything that is going on with the projects.

Mr. Blaska informed the members about the 2018 Performance Measures, noting staff are asking for the Committee’s approval. Mr. Blaska noted the change in Ridership goals (increased FR, Paratransit, and

http://www.stamovingforward.com/



Vanpool) are reflected in the annual strategy previously adopted. Other changes include the On Time Performance (OTP) goal – 2018 staff are recommending 93% for FR and Paratransit.

He reviewed other changes in the Performance Measures and noted the complete list of annotated changes are included in the packet. Mr. Blaska said staff are asking the Committee recommend the Board approve these as STA’s Performance Measures for 2018.

Mr. Langford asked if there were any questions or discussion. None were forthcoming.


B. Board Discussion Agenda

1. DRAFT 2018 STATE LEGISLATIVE PRIORITIES

Ms. Meyer explained that each year staff contemplates what will be a priority and/or focus for Spokane Transit during the State Legislative session. She noted there is a separate page included in the folder providing a description of staff’s focus for the session from January 8, 2018, to March 9, 2018.

She informed that the General Focus includes anything related to Transit Operations, Governance, Public Transportation Benefit Area (PTBA) Regulation, Open Public Meetings Act, Public Records Act, Distracted Driving, Transit Security, Budgets-Transportation/Operating/Capital, Grant Opportunities/Regulations, Human Resources, Pension Funding, Commute Trip Reduction Act, Alternative Fuel Regulations, and Carbon Emission Regulations/Rules.

Specific Priorities include: 1) Decision making for public transportation needs to remain in the hands of local, elected public officials; 2) Preserve current state investments in public transportation; 3) Regional Mobility Grants 2017-2019; and 4) Support additional state funding for public transportation (e.g. fleet replacement formula grants) and any other area not already being funded. Staff are not identifying what the funding source is, which is often the case with local government. There is a longer agenda for the Washington State Transit Association and staff will watch and see what they are able to accomplish.

Ms. Meyer provided additional explanation regarding the details of the Specific Priorities included on the separate page and said staff is asking to preserve for the Biennium but also any carry forward.

Also of note, 2C represents Special Needs formula grants – funding that can be used for Paratransit Service and is a formula grant, which is based on ridership, population, etc. Regional Mobility Grants 2017-2019 were competitive. Kudos to Karl Otterstrom, his team, and all of the staff of STA for being successful with Regional Mobility Grants for which STA compete on a statewide basis. Specifically,

a. Spokane Falls Community College Station $2.128M

b. West Plains Transit Center $7.05M

c. Upriver Transit Center (Spokane Community College) $3M

d. Monroe/Regal High Performance Transit $3.925M

e. Central City Line (2015-2017 $2.2M carryover) (in addition to the $15M from Connecting Washington package, there is a Regional Mobility Grant 2015-2017 $2.2M carryover)

She noted that Cheney provided some priorities, as did Spokane Valley, and the City of Spokane. Staff are always interested in cooperating where there is a shared interest with the cities or counties.

STA contracts with government affairs professionals such as Kathleen Collins and have done that for a number of years, noting she is recognized and respected by our legislators.

Ms. Meyer said this represents what she is asking the Committee approve as presented.

Mr. Langford asked for questions or discussion. None were forthcoming.

Mr. Kerns moved to approve the 2018 State Legislative Priorities as presented. Mr. Langford seconded and the motion passed unanimously.

Performance Monitoring and External Relations Committee Meeting Minutes November 29, 2017 Page | 5 6. REPORTS TO COMMITTEE

A. Third Quarter Performance Measures

Mr. Blaska reported on 3rd Quarter Performance Measures and reminded members that these represent the five priorities that have been approved. The complete set of Performance Measures and status to-date is at the end of the packet. Mr. Blaska reported he would only address the highlighted measures.

Discussion ensued.

Mr. Blaska asked for comments or questions. Mr. Langford commented that the QC! results for Professional and Courteous is worth a special nod. He said he wouldn’t mind affixing a “well-done” card to each of those divisions and ask them to pass it down the line, telling them Thank you for making everybody look good. Ms. Meyer reported staff would pass that along. Mr. Blaska thanked Mr. Langford for his comment.

B. Fixed Route Passenger Survey Results

Ms. Bousley shared the results of the Fixed Route Passenger Survey. She noted the survey was conducted last April. Staff procured through a bidding process and commissioned Robinson Research to perform the survey. As part of the survey, they surveyed 1700 bus riders and they mirror our bus routes in terms of quantity of riders / time of day.

She showed a few highlights and noted the full details are in members’ packet.

7. CEO REPORT • Ms. Meyer again welcomed Roger Watkins to STA • She extended an invitation to join staff on December 5, 2017, from 10:00 – 11:30 AM, to celebrate Steve Blaska’s

retirement. • An email will be coming from Ms. Meyer regarding all the events Beth Bousley and her Communications Team have

programmed at the Plaza including First Friday Art Exhibits and music. This is a cost effective way for energizing the Plaza as a downtown location for more than just ridership but also makes STA a great downtown partner.

• Pearl Harbor Survivors bus trip: From the retirement home where the last survivor from Spokane lives, in STA’s Stars and Stripes bus, staff will take the survivor, spouse, and widows to the Arena for the annual recognition. Mayor Condon has attended. Employees, veterans, and service members appreciate this service and STA is glad to be involved.

8. COMMITTEE INFORMATION A. October Financial Results Summary - as presented – in manila folders B. November Sales Tax Revenue Information - as presented C. Fare System Upgrade Project Update – as presented D. October 2017 Operating Indicators - as presented E. Third Quarter Service Planning Input Report – as presented F. Third Quarter Safety and Loss Report – as presented G. STA Outreach Update – as presented

9. JANUARY 31, 2018 COMMITTEE PACKET AGENDA REVIEW (FEBRUARY MEETING)

10. NEW BUSINESS None.

11. COMMITTEE MEMBERS’ EXPRESSIONS None.

12. ADJOURN Chair Langford adjourned the meeting at 2:53 p.m.

13. NEXT MEETING – WEDNESDAY, JANUARY 31, 2018, 1:30 P.M, STA SOUTHSIDE CONFERENCE ROOM, 1230 WEST BOONE AVENUE (FEBRUARY MEETING)

Respectfully submitted, Dana Infalt, Executive Assistant



January 31, 2018

AGENDA ITEM 4B : APPROVAL OF SCOPE OF WORK FOR 2018 ENERGY SAVINGS PROJECT


SUBMITTED BY: Roger Watkins, Chief Operating Officer Jessica Charlton, Capital Projects Manager

SUMMARY: STA has a number of projects each year dedicated to maintaining and/or preserving STA’s facilities and equipment. Many of these projects consume energy or impact the consumption of energy. In accordance with STA’s sustainability element of its Comprehensive Plan and the agency’s commitment to be good stewards of public funds, the Board authorized staff to begin using Energy Saving Performance Contracting (ESPC). Performance contracting guarantees energy savings while completing preservation and building upgrade projects. STA will focus on our two highest energy consumption utilities: electricity and natural gas.

Background

In November 2013, the Board approved a Resolution to execute an Interagency Agreement with the Washington State Department of Energy Services (DES) for energy/utility conservation project services. Under this agreement, STA was able to utilize the services of McKinstry, an energy savings company, to complete a project in 2015/2016. The Interagency Agreement was amended in August 2017, extending the period of performance through December 31, 2022, for additional qualifying projects to be completed using the ESPC process.

By using the ESPC process to make improvements, STA is guaranteed to achieve a certain level of cost savings through decreased energy costs. For this project, annual energy savings for the paint booth are guaranteed to be at least $16,158, and for the HVAC controls replacement $40,375. The estimated cost of the project is $1,864,667 and is a combination of two existing 2018 Capital Project Budgets. Staff will come back to this committee for award of contract in March 2018. It is estimated that Avista Rebates/Incentives may total as much as $84,972 for the paint booth and $104,322 for the HVAC controls (at this time incentive amounts are not guaranteed). With the potential Avista Rebates/Incentives and the guaranteed annual savings through decreased energy costs, the HVAC controls project results in a simple payback of five years.

The project scope involves two Capital Improvement Projects (CIP). The titles and general scopes of work are as follows:

Replacement of the paint booth and lift systems in the Boone South Garage: - Removal of the existing paint booth, and all associated infrastructure, including but not limited to electrical (wiring, lighting,

controls), plumbing, in ground vaults, mechanical (rooftop make-up air units), fire suppression, catwalks, etc.- Add a new energy efficient booth that has an integral dual axis lift system.

o Exhaust and make-up air will operate only when paint is being sprayed reducing energy consumption.o The new booth can be partitioned to allow for smaller parts to be painted. All functions when partitioned would also be

reduced in half (i.e. exhaust, make-up air).- Add new infrastructure associated with the new booth including but not limited to electrical (wiring, lighting, controls), plumbing,

mechanical, fire suppression, structural elements, etc.- Testing and adjusting as needed for closeout.

Replacement of the HVAC controls at the Plaza:- Removal of the existing obsolete building controls system and all or most related infrastructure (backbone cabling may or may

not be re-useable; therefore, a contingency is being included).- Installation of a new building controls system and new infrastructure including but not limited to low and high voltage electrical,

controller panels, hardware and software.- Commissioning of the new controls system.- Testing, adjusting, and balancing of air handlers and rooftop H&C units.

RECOMMENDATION TO COMMITTEE: Approve the general Scope of Work as presented for 2018 Energy Savings project and authorize staff to request DES & McKinstry finalize the project contract.





January 31, 2018 - Updated

AGENDA ITEM 5A1 : Award of Contract Fluid Management System


SUBMITTED BY: Roger Watkins, Chief Operations Officer Ralph Wilder, Manager Maintenance and Facilities and Grounds

SUMMARY: In accordance with Spokane Transit’s (STA) adopted 2016-2021 Capital Improvement Program (CIP), the vehicle maintenance department requires the integration of a Fluid Management system with the ERP Maintenance Management system. The system will track and integrate diesel and gasoline dispensing used in STA’s 249+ fleet of buses, vans, and service vehicles at three locations STA currently operates, as well as the Boone NW Garage when completed in 2019. It will also track vehicle mileage during the refueling process, eliminating the need to manually record odometer readings each fueling. The system will replace Transit Management Information System (TMIS), the Agency’s current outdated fluid management system.

Staff issued a Request for Proposals (RFP) August 18, 2017. The proposal due date was September 25, 2017, which was extended to October 12, 2017, to allow vendors to review the three amendments and additional information.

The Evaluation Committee comprised of STA employees Todd Griffith, Krissy Ellis, John Rockwell, Darin Hoffman, Ralph Wilder, and Jacque Tjards met on October 26, 2017, to review the proposals. All of the proposals received significantly exceeded the CIP budget of $550,000 and only two of the three proposals were determined to be responsive. The committee met again November 14, 2017, to determine how best to proceed. Staff modified the Scope of Work to remove Vanpool vehicles and any fluids (anti-freeze, transmission, oil, etc.) other than diesel or unleaded fuel.

Letters were mailed to the two responsive proposers on December 27, 2017, requesting Best and Final Offers (BAFO). The committee met to review on January 18, 2018, and selected S&A Systems, Inc. based on the BAFO. Final evaluation results are listed below.

Company Total Price Average Evaluation Points

Earned

S&A Systems, Inc. $589,482 plus sales tax 96.16

SME Solutions $637,385 plus sales tax 56.50

The evaluation committee recommends an award of contract to S&A Systems, Inc. in the amount of $589,482, plus applicable Washington State Sales Tax. This project is 80% federally funded.

Although this is a Board Approved CIP project, the total project cost exceeds the budgeted amount of $550,000. Staff is bringing it to the Committee to recommend Board award of contract.

RECOMMENDATION TO COMMITTEE: Review and recommend the Board approve an award of contract for a Fluid Management System to S&A Systems, Inc. for $589,482.00, applicable Washington State Sales Tax, and up to a 10% project contingency.

COMMITTEE ACTION:

RECOMMENDATION TO BOARD:






AGENDA ITEM 6A : SEPTEMBER 2018 SERVICE REVISION – DRAFT RECOMMENDATION


SUBMITTED BY: Karl Otterstrom, Director of Planning and Development

Kathleen Weinand, Principal Transit Planner

SUMMARY: Consistent with the STA Moving Forward (STAMF) plan approved by the board and funding authorized

by voters, a collection of Fixed Route bus improvements are scheduled to take place in September. The full Draft

Recommendation Report, which will be available beginning Tuesday, January 30, is an important step toward board

consideration and action toward implementing service changes and improvements.

Staff presented a 2018 September Service Preliminary Proposal to the PMER Committee and Board in October 2017,

sought public input on this proposal through an online survey, presentations at the city councils of Cheney and Medical

Lake and at three neighborhood council meetings, coordinated with jurisdictional staff, posted notices on-board coaches

and at bus stops/park & ride lots, and held a Facebook Live event. Close to 2,000 people participated in the online survey

and the Facebook was viewed over 800 times. Staff has prepared the draft recommendation based on a combination

stakeholder feedback, STA’s adopted principles and polices, and professional analysis.

Although some of the concepts listed in this Draft Recommendation have been generally outlined in the STAMF plan

and included in the 2017 Transit Development Plan, this September 2018 service change will be brought forward through

a public process to receive additional public input before service can begin. The changes are considered moderate (1.0%

up to 5.0% growth or reduction in revenue hours of service in any calendar year) according to Policy 1.1 of the

Communications and Public Input Element of STA’s Comprehensive Plan. Required Board action is to be preceded by

a public hearing. The Draft Recommendation represents the mid-point for public dialogue which will be critical for a

Final Recommendation that will be prepared in advance of the April committee meeting. The timeline for receiving

public input, refining, approving, and implementing the service revisions is provided below.

DATE ACTIVITY

January 31, 2018 Present Draft Recommendation to Performance Monitoring & External Relations Committee

March 15, 2018 Public hearing on Draft Recommendation by Board of Directors

April 4, 2018 Present Final Recommendation to Performance Monitoring and External Relations

Committee

April 19, 2018 Board of Directors action

September 16, 2018 Service revisions go into effect based on Board approval

Recommendation Overview

This Draft Recommendation incorporates phasing-in of fixed-route projects identified in STAMF to be implemented in

2018 as well as explore objectives listed in the Service Implementation Plan contained within the 2017 Transit

Development Plan (TDP). The following table summarizes the draft recommendations.

PRELIMINARY PROPOSAL DRAFT RECOMMENDATION

West Plains Routes

Two options were provided for potential route changes

related to the opening of Phase I of the West Plains

Transit Center (STAMF project).

West Plains Option A is recommended for

implementation. Route 62 Medical Lake

Terminate at the West Plains Transit Center (WPTC)

Increased mid-day frequency, introduce night &

weekend service

New Route 64 WPTC/Cheney

Enables connections at the WPTC

Route 66 Cheney/EWU

New layover at the EWU Surbeck Service Building

Would not stop at WPTC

Route 68 Cheney Local

Route revisions

Discontinue Route 165 Cheney Express

Passengers served by other routes

Route 2 South Side Medical Shuttle Extend route to serve new University District Gateway

Bridge.

Recommended. Additional route details have developed

since the preliminary proposal and are included in the draft

recommendation.

Routes 21 West Broadway & 90 Sprague

Plaza “Board and Go” for the Route 90 Sprague

Interline the Route 90 with the Route 21 Broadway

Increase frequency on the Route 21 (STAMF

improvement).

Recommended as proposed.

Route 23 Maple/Ash

Extend the route to Indian Trail nights and

weekends (STAMF improvement)

Move the route from Broadway Avenue to Boone

Avenue between Monroe Street and Maple Street.


Route 25 Division

Improve weekday outbound departure reliability

(STAMF improvement) by using a downtown

layover location other than the Plaza;

Operate “Board and Go” at the Plaza


27 Hillyard Improve weekday afternoon reliability


Route 94 East Central/Millwood

Modify inbound routing to eliminate out of direction

service


124 North Express

Two options were provided to change the routing to

avoid the difficult left turn out of the Hasting Park and

Ride.

Based on feedback, neither option is recommended. The

routing is proposed to stay the same. It is recommended

that the two AM 124 trips that conflict with peak Mead

High School traffic will no longer serve the Hastings Park

and Ride. Customers wishing to catch one of these two

trips may use the near-by Fairwood Park and Ride.

173 VTC Express

Route would be transformed into two new express

Routes 190 and 194 serving the same corridor.


Further details on the specific changes to existing routes can be viewed via the following link, effective Tuesday,

January 30: https://www.spokanetransit.com/files/content/Sept_2018_Draft_Recommendation.pdf

RECOMMENDATION TO COMMITTEE: Information only.



https://www.spokanetransit.com/files/content/Sept_2018_Draft_Recommendation.pdf




AGENDA ITEM 6B : 2017 COMMUNICATIONS PLAN RECAP AND 2018

COMMUNICATIONS PLAN REVIEW


SUBMITTED BY: Beth Bousley, Director of Communications and Customer Service

SUMMARY: The Spokane Transit Communications Plan provides an overview 2018 communications priorities to

support STA’s goals.

2017 Communications Objectives - Results

Support STA goals to:

Sustain 2016 fixed route ridership level (10.25 million trips)

Results: There were 10.26 million fixed route rides given in 2017

Continue to maintain and enhance community perception according to the annual community perception survey

question, “STA does a good job of listening to the public” (rated 3.74 out of 5 in 2016; up from 3.37 in 2014)

Results: 2017 Community Perception results 3.75 out of 5

2018 Communications Plan Overview

Support STA Goals to:

Increase fixed route ridership by 1.5%

Continue to improve community perception

Communications Priorities:

Ridership

STA Moving Forward

Strategic Communications

New Employee Recruitment

Internal Communications

Customer Service

Ridership

Increase pass sales through pass sales analysis, targeted sales, commuter packages, promotion

Grow university and college ridership through relationship building, advocacy, promotion

Develop broad awareness of new fare through active education, public relations, and regular communications

to ensure transparency and sustained/increased ridership

Increase confidence and awareness of how to use the STA system through Real Time Information and

SmartBus promotion, education, customer appreciation initiatives

Implement events, destinations and partnership efforts to educate, demonstrate, and position STA as a valued

service provider

Implement Plaza events, programming, customer appreciation and rider education programs to build positive

perception, support system operations, and improve customer experience

STA Moving Forward

Build public trust through transparent and accessible information

Educate and engage our audiences about STA Moving Forward projects and progress

Demonstrate that we are fulfilling our promises through consistent communication and outreach

Be proactive in developing a narrative that anticipates public perception through regular community and media

relations

Increase ridership through key projects including the new center and service changes on the West Plains, new

articulated buses and amenities on the Division Street corridor, and more frequent and increased service in the

Indian Trail area.

Strategic Communications

Continue to establish STA as a key player and leader in the region’s future growth and development

New Employee Recruitment

Support STA’s recruiting efforts with integrated communications program to recruit talented, committed

candidates for employment.

Internal Communications

Maximize internal communications to improve employee engagement

o Ensure employees understand and are invested in STA

o Continue to test and refine communication vehicles

o Improve quality of employee engagement survey

Customer Service

Improve quality of customer service to improve community perception and increase ridership

o Engage in strategic visioning for future of customer service and identify barriers and opportunities

o Enhance public-facing communication

Web Governance

Assess and develop recommendations for STA web governance, which is the staff, technical systems, policies

and procedures to manage STA’s web properties to best inform and educate the community through schedules,

route information, and other tools on how to use the STA system.






January 31, 2018

AGENDA ITEM 7 : CEO REPORT


SUBMITTED BY: N/A

SUMMARY: At this time, the CEO will have an opportunity to comment on various topics of interest regarding Spokane Transit.






January 31, 2018

AGENDA ITEM 8A :

REFERRAL COMMITTEE:

SUBMITTED BY:

JANUARY 2018 SALES TAX REVENUE INFORMATION

N/A

Lynda Warren, Director of Finance & Information Services

Lynn Holmes, Financial Services Manager

Tammy Johnston, Budget and Accounting Manager

SUMMARY: Attached is January 2018 sales tax revenue information.

January sales tax revenue, which represents sales for November 2017, was:

+27.0% over January 2017 actual

+27.0% above YTD actual

+26.6% YTD above budget




Sales Tax Summary (with Mitigation for All Jurisdictions)

Jan‐18

YTD 2017 YTD 2018 $ CHANGE % CHANGE

AIRWAY HEIGHTS 133,371 170,090 36,719 27.5%

STA 4,432,233$ 5,628,134$ 1,195,900$ 27.0%

SPOKANE COUNTY 2,026,033 2,305,712 279,679 13.8%

SPOKANE VALLEY 1,664,983 1,856,989 192,006 11.5%

MILLWOOD 38,157 41,993 3,836 10.1%

PFD 786,331 859,868 73,537 9.4%

MEDICAL LAKE 19,495 20,975 1,480 7.6%

SPOKANE 3,555,766 3,772,644 216,878 6.1%

LIBERTY LAKE 231,906 231,868 (38) 0.0%

CHENEY 112,518 111,198 (1,320) ‐1.2%

ALL 13,000,794$ 14,999,471$ 1,998,677$ 15.4%

Jan Feb Mar Apr May Jun (2) Jul Aug Sep Oct Nov Dec

2014 $3.7 $4.4 $3.3 $3.3 $4.0 $3.9 $4.1 $4.4 $4.2 $4.3 $4.3 $4.1

2015 $3.9 $4.8 $3.5 $3.6 $4.1 $3.9 $4.1 $4.8 $4.5 $4.3 $4.6 $4.2

2016 $4.0 $5.1 $3.7 $3.8 $4.5 $4.3 $4.4 $4.9 $4.6 $4.8 $4.9 $4.5

2017 $4.4 $5.4 $3.9 $3.8 $4.8 $5.0 $5.7 $6.3 $6.0 $6.4 $6.2 $5.7

2018 $5.6

$2.5

$3.0

$3.5

$4.0

$4.5

$5.0

$5.5

$6.0

$6.5

$7.0

Sales Tax Revenue History‐January 2018(1)

Millions

(1) Sales tax distributions lag two months after collection by the state. For example, collection of January taxable sales aredistributed in March.(2) June distribution is April taxable sales in which the sales and use tax rate increased one‐tenth of one percent (.001) from .006 to .007.

1/24/2018

Jan Feb Mar Apr May Jun (2) Jul Aug Sep Oct Nov Dec Total

2014 Act. 3,717,183 4,445,759 3,303,019 3,331,820 4,010,737 3,860,469 4,073,091 4,352,108 4,215,907 4,267,406 4,349,765 4,119,702 48,046,965

2015 Act. 3,865,250 4,835,478 3,471,459 3,550,797 4,124,484 3,949,801 4,109,906 4,756,705 4,530,359 4,265,975 4,587,132 4,211,936 50,259,282

2016 Act. 4,040,342 5,138,043 3,659,616 3,772,996 4,462,273 4,315,784 4,378,473 4,933,936 4,618,531 4,826,474 4,936,883 4,477,725 53,561,075

2017 Act. 4,432,233 5,350,787 3,901,562 3,790,349 4,783,883 5,035,578 5,651,610 6,268,031 5,961,836 6,416,307 6,150,443 5,656,970 63,399,589

2018 Bud. 4,445,556 5,366,871 3,913,290 3,801,743 4,798,263 5,050,714 5,668,599 6,286,872 5,979,757 6,435,594 6,168,931 5,673,974 63,590,163

2018 Act. 5,628,134 ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐

$ Mo. Var. 1,195,900 ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐

% Mo. Var. 27.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

$ YTD Var. 1,195,900 ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐ ‐

% YTD Var. 27.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

% YTD Bud. Var. 26.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

0.0

0.8

1.6

2.4

3.2

4.0

4.8

5.6

6.4Millions

2014 ‐ 2018 SALES TAX RECEIPTS (1)

(1) Sales tax distributions lag two months after collection. For example, collection of January taxable sales are distributed in March.(2) June distribution is April taxable sales in which the sales and use tax rate increased one‐tenth of one percent (.001) from .006 to .007.



January 31, 2018

AGENDA ITEM 8B : DECEMBER 2017 OPERATING INDICATORS


SUBMITTED BY: Roger Watkins, Chief Operations Officer Karl Otterstrom, Director of Planning and Development

SUMMARY: There was one less weekday in December 2017 compared to December 2016.

FIXED ROUTE

Fixed Route 2017 ridership goal is to sustain 2016 ridership levels. Total ridership decreased 1.8% (755,961 vs. 770,037) in December 2017 and is up 0.1% (10,264,971 vs. 10,255,861) YTD.

Overall ridership increased very slightly this year at 0.1% (9,110). Staff saw a slight decrease in December compared to last year due to one less workday in the month. Monthly and Community Colleges of Spokane (CCS) passes were the strongest ridership generators. There was some migration from both the monthly and daily passes to the new 7 day passes (average 14,310 per month). The goal for 2018 is to increase ridership by 1.5%. Of note, new service on Route 95 continues to grow and shows great promise.

Detailed breakdown: • Adult ridership decreased 1.0% (458,063 vs. 462,888) in December 2017 and is up 1.3% (6,347,880 vs. 6,264,130)

YTD. • CCS Pass ridership increased 50.0% (43,316 vs. 28,877) in December 2017 and is up 5.8% (632,221 vs.

597,746) YTD. • Eagle Pass ridership decreased 16.2% (25,726 vs. 30,706) in December 2017 and is down 0.8% (730,965 vs.

737,138) YTD. • GU Bulldogs Pass ridership decreased 4.3% (2,801 vs. 2,927) in December 2017 and is down 12.0% (40,613

vs. 46,145) YTD. • Youth ridership increased 8.7% (51,229 vs. 47,140) in December 2017 and is down 0.5% (655,688 vs. 658,940)

YTD. • Reduced Fare / Para ridership decreased 3.4% (103,191 vs. 107,139) in December 2017 and is down 5.3% (1,382,168

vs. 1,460,017) YTD. Fixed Route On Time Performance for December 2017 was 92%. The goal for 2017 is 90%.

PARATRANSIT

Paratransit 2017 ridership goal is to manage growth at a 0.5% increase over 2016 ridership level. Combined total ridership for Paratransit has increased 0.3% (36,523 vs. 36,419) in December 2017, and is up 1.9% (477,010 vs. 468,050) YTD. Non-revenue ridership continues to increase and is up 15.8% YTD.

Detailed breakdown: • Directly Operated Service decreased 1.3% (17,333 vs 17,563) in December and is up 4.7% (221,788 vs 211,871)

YTD. • MV Contracted service increased 4.5% (14,566 vs 13,944) in December and is down 0.1% (186,613 vs 186,736)

YTD. • SUV ridership decreased 15.9% ( 1,847 vs 2,195) in December and is down 14.3% (33,589 vs 39,197) YTD. • Non-revenue ridership increased 2.2% (2,777 vs 2,717) in December and is up 15.8% (35,020 vs 30,246) YTD.

Paratransit’s On-Time Performance for December 2017 was 88.4%. The goal for 2017 is 95%.

VANPOOL

Vanpool experienced a 7.5% decrease for the year. Some of Vanpool’s largest consumer worksites all experienced decreased vanpool groups including Triumph, Air National Guard, Sacred Heart Medical, and the VA Hospital. Vanpool’s new initiative of Flex Van service (1st mile/Last Mile) and focused marketing and outreach efforts should help Vanpool rebound in 2018 and achieve a goal of 2.5% increase in trips.

Detailed Breakdown:

Vanpool customer trips were down 16.7% in December 2017 vs December 2016 (11,839 vs 14,217) and down 7% year to date (178,457 vs. 193,006). There were 82 vans in service in December 2017 vs 87 in December 2016. One less van in service for December 2017 vs November 2017 (82 vs 83).

578 riders took at least one trip in December 2017 vs 695 in December of 2016. • Riders added were 22 vs 31 December 2016. • Riders removed were 36 vs 19 December 2016. • Days operated per van 16 (out of 20) vs 17 (out of 21) December 2016. • Average Trips Per van is 144 vs 179 December 2016. • Average vanpool round trip is up 53.5 vs 52.7 December 2016

CUSTOMER SERVICE

Pass sales generally trend with ridership. The City Ticket continues to grow as a popular option since the closure of the Bosch parking lot on the north side of the Spokane River. There continues to be some migration from the monthly and daily passes to the 7-day pass, likely in response to the fare increase.

Detailed breakdown:

Total monthly pass sales decreased 7.9% (8,751 vs. 9,502 in 2016). YTD pass sales increased 2.0% (115,751 vs. 113,490 in 2016).

Monthly Adult Pass Sales decreased 17.6% (4,838 vs. 5,873 in 2016). YTD increased by 1.3% (65,893 vs. 65,055 in 2016).

• Adult Pass monthly sales decreased 23.8% (3,271 vs. 4,295 in 2016). YTD sales decreased 0.6% (45,923 vs. 46,213 in 2016).

• Smart Card (Adult) monthly sales increased 13.4% (287 vs. 253 in 2016). YTD sales increased by 4.7% (3,278 vs. 3,130in 2016).

• ESBP monthly sales decreased 9.5% (809 vs 894 in 2016). YTD pass sales increased 6.2% (10,991 vs 10,347 in 2016).

• City Ticket monthly sales increased 14.4% (453 vs. 396 in of 2016). YTD pass sales increased 12.4% (5,474 vs. 4,868 in 2016).

• Student Pass monthly sales decreased 48.6% (18 vs. 35 in 2016). YTD pass sales decreased 54.3% (227 vs. 497 in 2016).

Youth Pass Sales for December increased 161.5% (1,530 vs 585 in 2016). YTD pass sales increased 11.9% (19,131 vs 17,089) in 2016).

Reduced Fare monthly sales decreased 30.5% (1,545 vs. 2,222 in 2016). YTD pass sales decreased by 4.4% (20,613 vs. 21,571 in 2016).

Paratransit monthly pass sales increased by 1.9% (838 vs. 822 in 2016). YTD pass sales increased by 3.5% (10,114 vs. 9,775 in 2016).




RIDERSHIP

500,000

600,000

700,000

800,000

900,000

1,000,000

1,100,000

1,200,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Fixed Route 2014 2015 2016 2017

30,000

35,000

40,000

45,000

50,000


Paratransit 2014 2015 2016 2017

10,000

12,000

14,000

16,000

18,000

20,000

22,000

24,000

26,000

28,000


Vanpool 2014 2015 2016 2017

PASS SALES

2000

3000

4000

5000

6000

7000

8000

9000

10000

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC

ADULT PASS/SMARTCARD SALES 2014 2015 2016 2017

300

350

400

450

500

550

600


CITY TICKET PASS SALES 2014 2015 2016 2017

500

700

900

1100

1300

1500

1700

1900


EMPLOYER SPONSORED BUS PASSES 2014 2015 2016 2017

0

100

200

300

400

500

600


STUDENT PASS SALES 2014 2015 2016 2017

0

50000

100000

150000

200000

250000

300000


UTAP TRIPS BILLED 2014 2015 2016 2017

0

500

1000

1500

2000

2500

3000

3500

4000


YOUTH PASS/SMARTCARD SALES 2014 2015 2016 2017

1000

2000

3000

4000

5000


REDUCED FARE PASS / SMART CARD SALES 2014 2015 2016 2017

700

750

800

850

900

950

1000


PARATRANSIT REDUCED FARE/SMART CARD SALES 2014 2015 2016 2017



January 31, 2018

AGENDA ITEM 8C : STA OUTREACH UPDATE


SUBMITTED BY: Beth Bousley, Director of Communications and Customer Service

SUMMARY: The attached Staff Report provides a recap of outreach efforts system-wide, in the areas of Fixed Route, Mobility Mentor & Training, and Vanpool. When possible, staff leverages outreach opportunities to promote all of Spokane Transit’s (STA) services. This report provides an update on current outreach efforts.




Staff Report – STA Outreach Update

Fixed Route:

2017 End of Year Media Highlights

Spokane Transit received great representation in 2017 local media coverage, as well as some spotlight moments in industry publications. Media took significant interest in STA Moving Forward (STAMF) updates, Central City Line (CCL) progress, strategic industry insights, and Proposition 1 coverage. Media interest was also generated around local construction happenings, operational updates including storm-related and seasonal/holiday schedule adjustments, legal news, and Plaza updates. Additionally, special event coverage for the year included mentions of Valleyfest, Touch-A-Bus (Coach Operator storytelling and bus demonstrations to families at Spokane County libraries), Garth Brooks Concert support, Bloomsday, and Hoopfest. Local traditional and social media audiences demonstrated interest in Plaza events and improvements, and overall infrastructure advancements.

In 2017, Spokane Transit received over 223 million impressions (exposures to an ad/piece of content) across print, broadcast, web and social media audiences. Overall media sentiment for the year was predominantly positive. Across 2017, coverage was 98% positive to neutral in sentiment and 2% negative. Throughout the year, STA was able to generate interest in STAMF, CCL, industry insights, and special events in particular.

2017 Media Statistics (impression = exposures to an ad/piece of content)

• Total instances of coverage: 540 • Total internet impressions (single display of ad/content): 215,255,890 • Total print impressions (each time print content is viewed): 1,021,474 • Total broadcast impressions: 6,332,150 • Total Facebook impressions: 510,905 • Total Twitter impressions: 248,907 • Top 3 months with highest impressions: #1 November (66,956,141), #2 June (66,717,607), #3 March

(35,700,102)

Overall total impressions: 223,369,326

Sentiment Average: 98% positive to neutral, 2% somewhat negative to negative

Top 3 months with highest sentiment: Tied between February, March, April, July, August, and September at 100% positive to neutral Outreach events: Approximately 160 events were held in 2017, including community outreach, bus demonstrations, Plaza events (music, art), and service outreach to communicate information about the Phase I fare change, May service change, high performance transit projects, the Central City Line, along with general ridership promotion and education.

Pass Sales

Over $600,000 in pass sales were sold by our retail pass outlet partners, which include Albertson’s, Cenex, Rosauers, Safeway, and Yokes.

Social Media

Facebook Statistics:

• 3,516 followers ( up 10% over 3,189 in 2016)* • Average of 48 posts per month (up from 26 in 2016) • Over 5,000 minutes of videos viewed • 11,231 videos viewed (includes partial views) • 753 message replies

*Source: Facebook Analytics 1/16/17 vs. 1/16/16

Media Relations

Please see attached document for an overview of November and December media results.

Vanpool:

Outreach Summary:

• In 2017, Spokane Transit Vanpool held 94 outreach events. The Vanpool Flexible Services solution that will provide a cost-effective first mile/last mile solution to accessing Fixed Route was approved by the Board.

• The goal for 2018 is to hold 110 outreach events. January events included Fairchild Air Force Base and Pinecroft Business Association

Mobility Training and Mobility Mentor Programs: 2018 Goal: Increase independence for people with disabilities by providing the training for them to learn to use the fixed route system. Not only does this offer more independence, it is also a more cost-effective solution both for the individual and Spokane Transit.

Outreach Summary:

• In 2017, Mobility Training made contact with 3,964 individuals through 844 outreach events, which included 25 fairs and 64 presentations.

• At the beginning of each year, staff works on contacting organizations and/or programs that have been positive referral sources in the past and researches new avenues for 2018. Staff is currently getting in contact with multiple area school districts to start classroom trainings. A scheduled meet-and-greet was held with Cheney High School on January 16, 2018.

• Total contacts in the community from December 2017 through present (including group orientations, meetings, group presentations, material drop-off, calls, resource fairs): 75 contacts via 49 events.

• Total contacts in the community for the month of December: 55 contacts via 28 events.

MEDIA SNAPSHOT | NOVEMBER 2017

EXECUTIVE SUMMARY EARNED MEDIA HIGHLIGHTSThis month, STA shined in media coverage with topics such as CCL improvements, construction, holiday stories, legal coverage and other STA mentions.

Construction-related stories included mentions of STA, as ALSC Architects was honored by the Mayor’s Urban Design Awards for the beautiful redesign of the STA Plaza. Also, progress on the CCL was shared by local outlets, and other articles highlighted STA’s accessibility amongst construction and poor weather.

Additionally, STA proactively planned and supported the hosting of Garth Brooks’ & Trisha Yearwood’s concerts at the Spokane Arena. STA coordinated route schedules to accommodate the heavy traffic, providing concert-goers with seamless service. One rider took to social media, tagging STA to share their positive experience.

Also, as Veterans’ Day was in November, Mass Transit Online shared a timely article on how transit agencies across the nation are supporting veterans. The article spotlighted STA for donating a van to the local Veterans’ Administration. Social posts also conveyed strong support from STA for veterans.

Overall, STA received diverse coverage and sentiment was rated 92% neutral to very positive in sentiment.

KEY OBSERVATIONS & RECOMMENDATIONS:

• Provide examples of how local businesses and community members have benefited from transit improvements.

• Consider building relationships with advocates and capturing their stories. Share these stories on social media to demonstrate local support for the CCL and other improvements.

TOP INTERNET STORIES BY NUMBER OF IMPRESSIONS

“Spokane Urban Design Awards Honor Urban Outfitters Building” THE SPOKESMAN-REVIEW, IMPRESSIONS: 874,325

“Don’t Forget the Jam This Thanksgiving” THE SPOKESMAN-REVIEW, IMPRESSIONS: 874,325

TOP PRINT STORIES BY NUMBER OF IMPRESSIONS

“Are Ride-Shares and Gas Prices Behind Falling Transit Ridership? ” GOVERNMENT TECHNOLOGY, CIRCULATION: 75,642

“Plenty of People Ride Buses” THE SPOKESMAN-REVIEW, CIRCULATION: 74,025

TOP BROADCAST STORIES BY NUMBER OF IMPRESSIONS

“Concert Transportation & Parking” KREM 2 NEWS AT NOON, VIEWERSHIP: 12,954

“The Ultimate Guide for Garth Brookes Concert Goers” KREM 2 MORNING NEWS, VIEWERSHIP: 8,781

Second Round of Sprague Avenue Makeover is in the Works

Journal of Business - NOVEMBER 9, 2017

This article share upcoming plans from the City of Spokane to renovate another portion of eastern and downtown Sprague Avenue, referred to by the City as “Phase 2.” As renovations would impact public transit access and allow STA to implement more Central City Line features, STA is involved in the planning process. STA’s Brandon Rapez-Betty said, “We’re working closely with city staff as we are looking at how transit interacts with traffic.”

Shares: 46

Public Transportation Industry Honors and Helps America’s Veterans All Year-Round

Mass Transit Online - NOVEMBER 8, 2017

Spokane Transit Authority was highlighted in a timely news release published by American Public Transportation Association (APTA) for helping local veterans in the community. The coverage highlighted STA’s donation of a van to the local Veterans’ Administration (VA), which will help the VA transport veterans with disabilities.

Transit Center Moves Ahead

Bonner County Daily Bee - NOVEMBER 21, 2017

The small Citylink public transit system in Kootenai County, with whom STA has discussed potential partnership, has identified engineering and architecture contractors to further develop a dirt lot in Riverstone that currently serves as a rough transit center. The lot will be transformed into a public transit center with bus bays, transfer areas, parking spaces and a building with a dispatch area, training space, break room for drivers and more.

The Ultimate Guide for Garth Brooks Concert Goers

KREM 2 Morning News - NOVEMBER 8, 2017

This broadcast on KREM2 highlighted STA’s role in supporting the Spokane Arena’s hosting of Garth Brooks’ concerts. The broadcast shared STA’s re-routing details and promoted riding STA to and from the arena to save on parking costs and time.

MEDIA SNAPSHOT | NOVEMBER 2017

IMPRESSIONS: 275 | ENGAGEMENTS: 2 RETWEETS: 1 | LIKES: 1

IMPRESSIONS: 1,552 | ENGAGEMENTS: 17 RETWEETS: 4 | LIKES: 1

TOP MEDIA TWEET

TOP TWEET

NOTABLE SOCIAL MEDIA STORIES

MEDIA COVERAGE BY SENTIMENT MEDIA COVERAGE BY TOPIC MENTIONS

6%Somewhat Positive

31%Neutral

Nov 1-11 Nov 12-18 Nov 19-25 Nov 26-300

10

20

TWITTERFACEBOOK

MEDIA COVERAGE AT A GLANCE

38STORIES

8,003TOTAL IMPRESSIONS

15,742 TOTAL IMPRESSIONS

32TWEETS

43POSTS

6805PROFILE VISITSPAGE VIEWS

2026NEW FOLLOWERSNEW LIKES

1.00%0.17% FOLLOWER GROWTHGROWTH

0.99%ENGAGEMENT RATE

4.70% ENGAGEMENT RATE

2,018FOLLOWERS

3,488 TOTAL PAGE LIKES

13RETWEETS

740 ENGAGEMENTS

5,271,482INTERNET IMPRESSIONS

100100% positive17% neutral

83% positive

COMMENTS: 3 RETWEETS: 8 | LIKES: 39

TOP MENTION

REACH: 1,646 | SHARES: 3 | ENGAGEMENTS: 912 LIKES: 51

LARGEST REACH

55%Very

Positive

8%Very Negative

19% negative 43% neutral38% positive

TOPICS

CONSTRUCTION

OTHER

CCL

HOLIDAY

LEGAL

100+0100% positive 100% neutral

Total Number of Stories

$30,985.13PUBLICITY VALUE

Estimated Earned Media Value

Audience Reached by Online Coverage

28,136BROADCAST VIEWERSHIP

Audience Reached by Television

479,200PRINT CIRCULATION

Number of Newspaper Subscribers Reached

8+31+6+5517+83 38+43+19 100

MEDIA SNAPSHOT | DECEMBER 2017

EXECUTIVE SUMMARY EARNED MEDIA HIGHLIGHTSSTA’s 2017 media coverage wrapped smoothly after a dynamic year. In December, covered topics included Plaza events, holiday schedule adjustments, First Night support, local activities and construction updates

Media highlighted STA’s support of First Night events, sharing information about how attendees could receive free rides throughout the evening on New Year’s Eve. Other special events for the month included the Tuba Christmas performance at The Plaza, and featured artists such as singer-songwriter Joshua Belliardo. Another notable event was Pearl Harbor Remembrance Day - which STA supported by providing free transportation to veterans in the Stars and Stripes bus.

Additionally, STA’s spokespeople worked to educate the public about service changes amidst local construction in December. News coverage captured STA’s efforts to resolve challenges and provide service without interruption.

Overall, December coverage showed a broad range of areas where STA is supporting the community. The diversity of topics featured helps STA capture the interest of wider audiences. December’s coverage was rated 100% positive to neutral in tone.

KEY OBSERVATIONS & RECOMMENDATIONS:

• STA’s support of events continues to resonate with media and result in coverage.

• Ensure a consistent frequency of STAMF updates to media partners on a monthly basis- even when updates seem less newsworthy.

TOP INTERNET STORIES BY NUMBER OF IMPRESSIONS

“The Last Pearl Harbor Survivor in Spokane Honors the Fallen” THE SPOKESMAN-REVIEW, IMPRESSIONS: 874,325

“Spokane Transit Running Christmas” THE SPOKESMAN-REVIEW, IMPRESSIONS: 874,325

TOP PRINT STORIES BY NUMBER OF IMPRESSIONS

“Veteran’s Widow Keeps Pearl Harbor Ceremony Afloat” THE SPOKESMAN-REVIEW, CIRCULATION: 74,025

“Ray and 27th Possible New Library Site; 1.4-Acre Plot in Thornton Murphy Park is on STA Bus Line” THE SPOKESMAN-REVIEW, CIRCULATION: 74,025

TOP BROADCAST STORIES BY NUMBER OF IMPRESSIONS

“STA Offering Free Shuttles” KXLY NEWS AT 5PM, VIEWERSHIP: 24,776

“First Night Spokane” KXLY GOOD MORNING NORTHWEST, VIEWERSHIP: 8,285

Bold as Brass: Tubas Serenade at STA Plaza

The Spokesman-Review - DECEMBER 10, 2017

This piece of coverage captured details of the delightful Tuba Christmas event that STA hosted at The Plaza.

Disruptions Planned Around Peaceful Valley Work


Several local construction projects have been impacting transportation across the city. Regarding traffic changes to the areas affected by the downtown stormwater tank construction project in particular, STA’s Brandon Rapez-Betty articulated that Spokane Transit is working with the city to identify a way to continue servicing along that route effectively.

First Night Spokane 2018 Event Details

KREM-TV News at 6pm - DECEMBER 31, 2017

KREM-TV and other outlets shared details about First Night Spokane, including maps, First Night performances and details around free rides provided by STA available to participants before and after the events until 1am.

Widow of Pearl Harbor Survivor Continues Spokane Tradition of Honoring Those who Served


This article highlighted local Pearl Harbor remembrance activities and mentioned STA’s Stars and Stripes bus which transported veterans to events.

MEDIA SNAPSHOT | DECEMBER 2017

IMPRESSIONS: 949 | ENGAGEMENTS: 10 RETWEETS: 4 | LIKES: 1

IMPRESSIONS: 1,192 | ENGAGEMENTS: 20 RETWEETS: 7 | LIKES: 3

TOP MEDIA TWEET

TOP TWEET

NOTABLE SOCIAL MEDIA STORIES

MEDIA COVERAGE BY SENTIMENT MEDIA COVERAGE BY TOPIC MENTIONS

46%Somewhat Positive

40%Neutral

Dec 1-9 Dec 10-16 Dec 17-23 Dec 24-310

10

20

TWITTERFACEBOOK

MEDIA COVERAGE AT A GLANCE

30STORIES

17,400TOTAL IMPRESSIONS

16,056 TOTAL IMPRESSIONS

36TWEETS

50POSTS

384671PROFILE VISITSPAGE VIEWS

964NEW FOLLOWERSNEW LIKES

0.45%0.28% FOLLOWER GROWTHGROWTH

0.88%ENGAGEMENT RATE

4.30% ENGAGEMENT RATE

2,024FOLLOWERS

3,516 TOTAL PAGE LIKES

36RETWEETS

690 ENGAGEMENTS

6,285,701INTERNET IMPRESSIONS

0% neutral0% positive

100% neutral

REACH: 1,044 | ENGAGEMENT: 22 SHARES: 0 | LIKES: 21

TOP MENTION

REACH: 825 | ENGAGEMENT: 12 SHARES: 0 | LIKES: 12

LARGEST REACH

14%Very

Positive


TOPICS

CONSTRUCTION

OTHER

STAMF

HOLIDAY

PLAZA

50+5022% neutral78% positive


Total Number of Stories

$69,786.74PUBLICITY VALUE

Estimated Earned Media Value

Audience Reached by Online Coverage

100,943BROADCAST VIEWERSHIP

Audience Reached by Television

502,299PRINT CIRCULATION

Number of Newspaper Subscribers Reached

100 40+60 1000+0+40+46+14

22+78



January 31, 2018

AGENDA ITEM 9 : MARCH 2018 DRAFT COMMITTEE PACKET AGENDA REVIEW


SUBMITTED BY: STA Staff

SUMMARY: At this time, members of the Performance Monitoring and External Relations Committee will have an opportunity to review and discuss the items proposed to be included on the agenda for the March meeting of February 28, 2018.

• Scope of Work – Fare Collection System Update (Warren) (Committee Action)

• EEOC Policy & Affirmative Action Plans-Resolution (Williams) (Board Consent)• Award of Contract-McKinstry Projects (Watkins) (Board Consent)

• 2017 Year End Performance Measures (Watkins) (Report to Committee)• 4th Quarter 2017 Service Planning Input Report (Otterstrom) (Report to Committee)• 2017 Year End Unaudited Financial Report (Warren) (Report to Committee)

• Public Hearing Notice-September 2018 Service Revisions-Draft Recommendation (Otterstrom) (Committee Information)

• 2017 State Audit Timeline (Warren) (Committee Information)• January 2018 Financial Results Summary (Warren) (Committee Information)• February 2018 Sales Tax Revenue Information (Warren) (Committee Information)• January 2017 Operating Indicators (Watkins) (Committee Information)• 4th Quarter Safety & Loss Summary Report (Williams) (Committee Information)• STA Outreach Update (Bousley) (Committee Information)



January 31, 2018

AGENDA ITEM 11 : COMMITTEE MEMBERS’ EXPRESSIONS


SUBMITTED BY: N/A

SUMMARY: At this time, members of the Performance Monitoring and External Relations Committee will have an opportunity to express comments or opinions.




Documents

AGENDA - Spokane Transit Authority · Spokane Transit assures nondiscrimination in accordance with Title VI of the Civil Rights Act of 1964. For more information, see . Upon request,