Agenda

8:30- 8:55 – Registration

9:00-10:00 – Keynote: Lessons Learned10:00-10:15 – Break

10:15-12:00 – Preparing for the Difference

12:00-1:00 – Lunch

1:00-2:15 – Celebrate the Paperwork! 2:15-2:30 – Closing -Evaluation

You, Me, Looking for ?

•Affirm

• Ah ha!

•Squirm

•Disagree

Who You Are?

Experts in the Room

About me!

• Create new contact

• Space or Underscore ____ (this bumps listing to the top)

• Type “ICE – 01” – ADD Name of Person - include all ph #s - Note your allergies

You can have up to 3 ICE contacts (per EMS)

Do you have “ICE” in your cell phone contact list?

To Program……….

Make This Year a GREAT One!!Negotiate to Get What You Need

Patti Hackett, MEd

April 3, 2008

Ellsworth, ME

pattihackett@yahoo.com

Lessons Learned: Advice with Hindsight

and Humor

• The Crazy Idea• Sell It! • Lingo & Allies• Anger Into Action• Retool• Generate Income

Lesson: The Crazy Idea

Hmmmm…….

Reactions?

Discussion

First thoughts?

Authentic, Passion & Joy

Favorite Teacher

• Why did you pick this person?

• Write 3 things you liked about this person

Favorite Relative, Friend or Hero

• Write 3 things you liked about this personAbout YOU

Which traits apply to YOU?

What would

you do, if you

thought you

could not fail?

Terminal does not

mean tomorrow

Survive, Thrive & Move-On

Friends, Fun & Finances

Tampa Bay Derby 2005

Glen Gallivan Special

1st – Father

2nd – Step-dad

3rd Wife

Healthy & Ready to Work www.hrtw.org

Lighten Up

• Look around at what you have…..can it be resused, reshaped?

• What you do not use for one year, sell or donate.

Little Miss-Matched

• 5M

Discussion

What’s Your

Crazy

Idea?

Lesson: Sell It!

This bottle of

Natural Spring Water is provided as a service for our guest.

If consumed, $4.00 will be billed to your room.

Discussion

Selling your

idea

Lesson: Learn the Lingo

…Find inside allies

F1 = HELP button

•Life-Long Learning

•Lessons from Marketing, Business

•Email - Group Think Tank

•Create-Wisdom Council, Solutions Bank

Discussion

Lingo

Allies

Lesson: Anger into Action

Ad appeared in Washington Post, September 6, 2005

Delta Dental Insurance

It’s better to do one thing and do it well.

Subject: Need to pull offense ad!!

Dear Director of Media for DDI I was SHOCKED by your ad for your company/service that appeared in the Washington Post today -- while I am sure the intention was to be clever and try to promote your agency's essence line "It's better to do one thing and do it well"...it was OFFENSIVE and INSENSITIVE to see this visual in the ad - a sign reading "Tropical Fish and Grief Counseling"

In light of the flooding issues post Hurricane Katrina and the enormous sadness and tragedy -- this particular ad is certainly not what your company is about is it? -- insensitive, offensive and almost mockery about the current circumstances.

Please pull it immediately.

Patti Hackett, Rockville, MD

Dear Ms. Hackett: To be perfectly candid, we did not consider this ad in the light of recent events. As you might imagine, it was created and put into the "rotation" long before the hurricane. I will pass along your opinion to the advertising department so that they can consider your view, and determine if enough others might share it. XXXX | Director, Public AffairsDelta Dental of CA, NY, PA & Affiliates

Dear Dr. Hackett,

We at Delta Dental have been so

involved in pulling our advertising

from the areas stricken by Hurricane

Katrina, and sending funding and

bottled water to the area to help the

victims, that we didn't think of the

insensitivity that could be construed

from one of our ads running elsewhere

in the country.

We agree with you that this ad should

not be used at this time, and

appreciate the reminder to replace it

with another of our ads.

Thank you for taking the time to write

to us.

Sincerely,

XXX, Director

Corporate Communications

typical bureaucratic thing- cover

and duck and not admit error like

the other email better -- no?

natch it was from a woman

p

Nothing bureaucratic about reading an

e-mail, considering its content, then

taking action. You requested

something, we agreed with you, and

the ad is now pulled.

What more could you want?

Have a nice day and know you made a

positive difference.

-Jeff

What bugs YOU?

Have you raised your voice, offered a solution?

Discussion

Anger

What’s Your Issue

Discussion

Plan of Action

Lesson: Great Idea … Didn’t work the 2nd time

Think & Act Like a Business

CQI

Keep retooling

Recharge

Energy - health

Thinking - creative

Hope - people, movies, books

Lesson: Generate Income

Making Money: Earn, Lighten Up, Tax Breaks

• Personal: FSA, pawn shop, yard sale

• Small Business: equipment, copies, presentation expenses

• Classroom: micro-business, bartering

Discussion

Organize

Clean

Donate

Sell

Discussion

Qs & As

Patti Hackettpattihackett@yahoo.com