Agenda 2Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global

Agenda

2 Travelport Confidential

Travelport Overview

Point of Sale Tools

Web Services API

Ancillary Products

Customer Support

• Travelport History• Global reach and scale

• Galileo Desktop 2.X• Viewpoint• Travelport Universal Desktop

• Galileo Web Services (GWS)• Universal API

• Galileo Products • eNett Payment Solutions

• Account Management• Support services

Agenda


Travelport Overview

Point of Sale Tools

Web Services API

Ancillary Products

Customer Support






1971 1973 1987 19891986 1997 2001 2006

United Airlines develops Apollo computer reservation systems in Denver

U N I T E DApollo Travel services marketed to agencies in the US and Japan

50% of Covia sold to US Air, British Airways, Swissair. KLM and Alitalia

Galileo partnership formed, now a global organization.Galileo system relocated from U.K. to Denver

Apollo Travel Services renamed Covia, independent affiliate of United Airlines

Galileo becomes publicly traded company on the NYSE and the CSE under symbol, GLC

Galileo acquired by Cendant.

Cendant acquired by Blackstone Group and Travelport is formed

1980s

Delta Air Lines develops DATAS II, an automated reservation system

1986

Northwest buys into TWA’s PARS reservation system

1990

TWA’s PARS merges with Delta’s DATAS II system. Worldspan formed

Worldspan acquired byTravelport

2007

2003

Worldspan acquired by CVC/ Teacher’s

2008

Travelport Airline IT Solutionsestablished

Travelport GDS history


Travelport Overview

Travelport GDS global operations

Travelport operates a mix of owned in-country operations and distributors covering 160 countries

Travelport sales office

Distribution partner

Remote service

No operations


Travelport Overview

Our global reach

Travelport has the size, scale and scope to shop, price, book and aggregate content from multiple suppliers on behalf of multiple travel agencies on behalf of millions of travellers in one place, seamlessly

5,300 employees worldwide

4 billion+ stored airfares

70 million daily searches for air, car and hotel availability

Dynamic connection build

Up to 1.5 billion messages per day

160 countries

Real time booking

Comprehensive low fares and rates

Travel intelligence services

Mission critical IT services and software

430 airlines

Over 87,000 hotel properties

30,000 car rental locations from 25 providers

Over 400 cruise and tour operators

13 major rail networks

60,000+ travel agency

subscribers

Travel Management

Companies

Corporations

Tour Operators

Metasearch

Multiple Suppliers Travelport Size & Scale Multiple Agencies & Travellers


Travelport Overview

GDS agency and corporate customers

7

60,000+ travel agencies worldwide

Global Corporate Agencies Leisure & Corporate Agencies Online Travel Agencies

Corporations

Travelport Overview

Travelport Confidential

Customer testimonials

8

““In our opinion, Travelport offers the very best travel technology solutions for our travel agent members – a genuinely complete package … I would recommend Travelport to any other travel consortium or travel agent.”

Tim GilesWorldchoice

We have been in partnership with Travelport for quite some time now… they understand our business needs and have provided solutions to help increase productivity and efficiency where it matters – and that is servicing our customers.”

Steve Ash Director Business Technology APAC HRG Australia

Travelport Overview


Agenda


Travelport Overview

Point of Sale Tools

Web Services API

Ancillary Products

Customer Support






Galileo DesktopTM

• Primary Desktop Solution

– Air, Hotel and Car travel content through the Galileo host system

– Search, book, price, process payment and ticket content

• Single Desktop Installation

– The world’s first “graphical user interface” (Viewpoint)

– Traditional “cryptic” environment (Focalpoint)

A gateway to a world of travel content

Point of Sale Tools


• Maximize productivity

− Easier and quicker search and selling process

− More results reduces the need for follow up entries

• Optimize workflow

− Replay list removes the need to repeat the entry

• Expansion of content

− Pictures of propertiesavailable through RoomMaster

Galileo Point-and-Click

Providing ease of use and speed

Point of Sale Tools


Hotel key features & benefits• Multi Level Rates

- Negotiated Rates - RAC Code

- Rate Viewership

- Master Rate Codes available

• Multiple search qualifiers

• - WIFI, disabled, chain, rate code, …

• Inside Availability

- HOA - Hotel Availability Shopping Page

- HOC - Hotel Complete Availability/ Rates

- HOV - Room Rates and Policies

• Complete Pricing Plus

- Enhance availability search functionality

- New Search qualifiers

- Key Elements – Include children prices

• Descriptions & Images

- HOD

- http://support.galileo.com/hotelimages

12

Point of Sale Tools


Agenda


Travelport Overview

Point of Sale Tools

Web Services API

Ancillary Products

Customer Support






14

GWS support tools

Web Services API


Galileo Web Services offers a Sample Web Site at: http://testws.galileo.com/GWSSample/Pages/MainPage/MainFrame.aspx

15

GWS support tools (content)

• Partners can test Web Service requests for air, car, and hotel.

• Access the GWS Help System for details, instructions, and reference information

• View and copy sample code for several platforms to provide guidelines for development of client applications

• The features available on the Sample Site depend on your level of access:

– Everyone can use the sample requests and read the Overview.

– Prospective Partners, who receive a preliminary user name and password from Galileo.

– Partner can also review the Documentation section, including the GWS Help System.

– Licensed Partners, who receive a user name and password, can also access the sample code in the View Code section.

• UK based API Support desk.

Web Services API


16

Travelport Universal API

• Travelport Universal API aggregates travel content from multiple sources. As a result, shopping and booking capabilities are aggregated into a single and seamless user experience.

• Reduce costs and time to market – You only need to code to one API to access many new suppliers and content types, reducing costs and improving your time to market.

Web Services API


17

Universal API architectural overview

Web Services API


Agenda


Travelport Overview

Point of Sale Tools

Web Services API

Ancillary Products

Customer Support






Galileo ancillary products

Galileo Integrated Data Source (GIDS)

GIDS is a proprietary data source that collects both pre- and post-ticketing data from the Galileo GDS allowing The Corporate Team to provide strategic, operational, and tactical views of the business in real time.

Journey Reporter

A web based reporting tool which allows travel agencies and companies to track and monitor where the employees of a company are, have been, or will be anywhere in the world.

Commission Tracking

Travelport partner with both Pegasus and Net Trans to offer fully automated hotel commission reporting and collection processing services for our agency customers around the world.

19

Ancillary Products


Payment solutions with eNett

• State-of-the-art payment solutions, embracing air and non-air transactions, tailored specifically for the travel industry

• A single point of connection to today’s world of payments

• Credit and debit cards across all channels

• Faster payments and settlements

• A comprehensive risk and performance management tool

Travelport JV with PSP International to provide:

Ancillary Products

20Travelport Confidential

Agenda


Travelport Overview

Point of Sale Tools

Web Services API

Ancillary Products

Customer Support






Account management

22

Jerome MoisanGeneral Manager, UK,

Ireland & France

Tim WrightCommercial Director

UK&I

TBCKey Account Manager,

UK SMO

TBCSenior Sales & Service

Consultant (Technology)

Business Support Functions

• Sales Support• UK&I Helpdesk• Service Provisioning• Product Management• API Support

TBCSenior Sales & Service

Consultant (Functionality)

Typical account management team structure

Customer Support


Travelport helpdesk services

• Enhanced customer service with ‘round the clock’ servicing

• The recent introduction of the new helpdesk IT system and the enhancements to Ask Travelport have provided our helpdesk teams with a market leading technology platform

• Service Bureau, gives you the authority to access and service reservations made outside of your organisation on a 24/7 or ‘Out of Hours’ basis.

• Emulation facilities enable you to move between pseudo in one entry.

Great customer service with our 24/7 helpdesk support

Customer Support


ASK Travelport

We understand you need a convenient place to turn to for support and that you need answers fast. To ensure you get the right information, at the right

time, we’re continually enhancing ASK Travelport – our leading online support service, where you can get immediate answers to questions 24 hours a day,

every day of the year

Here is some of the additional facilities that are available via Ask:-

• Quickly find answers using enhanced ‘Ask a Question’ capabilities• The ability to request replies via e-mail• ‘Screen-share’ with a Help Desk agent for real-time, picture-perfect assistance • Use a convenient Agent Assist Online Chat Service for immediate, expert guidance • Track the status of a reported incident or issue – all the way through to resolution

www.ask-travelport.com

Customer Support


Summary


Travelport Overview

Point of Sale Tools

Web Services API

Ancillary Products

Customer Support






Documents

Agenda 2Travelport Confidential Travelport Overview Point of Sale Tools Web Services API Ancillary Products Customer Support Travelport History Global