Agenda

1.30 Arrival and registration1.45 Networking lunch – existing service map to view

and populate2.15 Open by Sue Arnold - sharing the vision2.35 Commissioning victims’ services – Robert Hill2.55 Discussion 1 at table – Outcomes for victims3.35 Feedback to room from discussion3.50 Discussion 2 at table – Model for services4.30 Feedback to room from discussion4.45 Round up 4.50 Evaluation and close

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Aims of the day

• Engage with a wide range of stakeholders• Provide networking opportunities• Share information on needs, current services

and gaps in services• Ensure involvement in the shaping of the vision• Consider outcomes that best serve the victims• Consider models that can best deliver services

that fit the victim

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‘A Gateway to Haven

Sue ArnoldDeputy Police and Crime

Commissioner3

What victims say“Every time I close my eyes I see the man who attacked me. Then I feel so frightened. I thought he was going to kill me and I don’t know why. I don’t want to leave the house in case he attacks me again. I’m scared to be home because the man could be somewhere nearby. I don’t know how I’m going to get on with life.’ (Victim Robert assaulted a few streets from his home)

“I never wanted to be a victim, it has been terribleand I don’t want it to happen to me again.”(Victim of domestic abuse)

“I reported the incident numerous times and gotdifferent officers, nothing seemed to get done untilI think it was about the sixth different officer I had,and he was great, he sorted it out.”(Victim of anti-social behaviour)

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We want to put victims first

• PCC - “Victims treated as people not crime numbers”

• The system fitting the victim• One agency taking responsibility• A ‘one stop’ easy access support mechanism• A clearly mapped out system• Streamlined Services• Joined up services

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Putting victims first

• Money spent on front line delivery• Needs assessed and prioritised individually• Treating victims with respect• Fewer victims• Impacts reduced• Process which steers a path through a tailored system• Improve access and take up of:

– Victim Personal Statements– Restorative Justice

• Promote and develop Victim Champions 6

What we don’t want

• Victims having to fit the system• Complicated pathways • Fragmentation• Money wasted in duplicating back office

functions• Victims not accessing the right service at the

right time

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Safer, Fairer, United Communities

• The PCC has a plan and victims are at the heart of it!

• A system that fits the individual• Mediation involving both offender and victim• A better criminal justice system• Avoid duplication and manage case files

effectively• Protecting those who are more at risk of being a

victim or a repeat victim8

Victims Services Advocates Research

Listening and Learning report –Staffordshire 2011• Improve communications with victims, particularly

repeat victims• Support initiatives to reduce the number of victims

and impacts on them• Supporting the sustainability of effective services• Promote and publicise services for victims• The OPCC should be the voice of victims so that

victims can be heard and inform changes to services

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Staffordshire Victims 2010/11

• 70,890 recorded crimes (66 per 1,000 population, 76 national average)

• 99,250 estimated personal crimes through BCS (93 per 1,000 population, 83 national average)

• 117,722 household crimes (262 per 1,000 households, 250 per 1,000 households)

• High levels of satisfaction recorded• Victim Support had 97% of ‘low level’ cases referred

to them (72% national average)

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Victims needs

• Nationally 58% of victims had some form of support need (independent research via Victim Support)

• 34% of cases where crime not reported, victims said they had support needs

• “Why me” was the most pressing question• Crime type is not a good indicator of need

– 57% of low impact victims and 66% of high impact victims having support needs

Victim Support commissioned independent research

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What needs to happen?

• Decide on the best model to achieve the best service for victims

• Map what services exist• Understand the needs of victims• Be clear on what victims can expect• Establish a commissioning framework that

supports longer term funding and sustainability

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On the horizon

• Track My Crime – improving communication• A Strategy and Action Plan to Reform the Criminal Justice System• Victims Right to Review (VRR) Scheme• New national victims code about to be published and prioritises:

– Victims of the most serious crimes– Persistently targeted victims– Vulnerable or intimidated victims

This follows – ‘Getting it right for victims and witnesses: the Government response, July 2012’“the breadth of the three categories….. will ensure that those victims most in need will be able to access support”

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Needs of the individual?

High Impact Crime (or persistently targeted)

Low Resilience(Vulnerable)

High Resilience Low Impact Crime

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MoJ Commissioning Framework

MoJ Victims’ Services Commissioning Framework May 2013"the widest possible range of services for victims, by the widest possible means".• Prioritised victims; serious crimes, persistently targeted and vulnerable • Outcomes based commissioning• Overarching Outcomes:

– Cope with the immediate impacts of crime– Recover from the harm experienced– Eight categories of need:

Mental and physical health; shelter and accommodation; family friends and children; education; skills and employment; drugs and alcohol; finance and benefits; outlook and attitudes; and social interaction.

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Commissioning Framework

• Cross boundary local commissioning• Grant giving or contracts• Non crime and anti-social behaviour • Obligations under the EU Directive for Victims:

– Provision of information on and contact details of victims’ services

– Referral of victims to victim services– Access to free of charge service in accordance with

need (inc needs assessment)• Legislation for PCCs to commission

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National Services

MoJ will commission:• A court-based witness service• A homicide service• Human trafficking victims support• Rape support services• Some national help-lines• Some domestic and sexual violence services

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MoJ Commissioning Principles

Commissioning Cycle – Understand, Plan, Do, ReviewEight principles of good commissioning:1. Understanding the needs of users2. Consulting potential providers3. Putting outcomes for users at the heart of the process4. Mapping full range of providers5. Considering investing in capacity of the provider base where needed6. Ensuring fair and transparent contracting processes7. Ensuring long term contracts and risk sharing to achieve efficiency

and effectiveness8. User feedback to inform review of effectiveness

National Audit Office Successful Commissioning Toolkit18

FundingCurrent MoJ funding for victims in Staffordshire £879k

• MoJ funding from October 2014 (tbc in April 2014)• £50m core funding nationally

– £22m for national commissioning• £50m funding from victims surcharge

– £20m for restorative justice

Additional £2m funding for DV/SV/VAWG remains nationally to March 2015 (PCC may then receive this)

This means up to £56m for PCCs to commission locally (almost double current funding)

PCCs have some additional flexibility in commissioning services locally

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Current system

KEY

1.6m potential referrals of which 1.1m are currently referred by police to service provider *

Automated data transfer stores and sifts victims details incl . on priority

categories

Information on services – 945,000 were contacted and received information on services available *

Needs Assessments – 407,000 *

Regional Hubs x 10Referral details allocated to regional service hubs who send information / make contact / respond to calls from

the national helpline

Positive needs identified (victims who need in -depth and /or ongoing support

from trained specialists ) – 140,000 *

Area level coordination of services x 42

Needs identified and referred either to specialist services or to local service providers via area based coordinators

Referral based on need

Service Delivery(incl trained local volunteers )

Telephone support - 432,000Face to face visits - 69,000

Emotional

CICASpecialist

FinancialPractical

Entitlements

Infrastructure

Function

* June 2013 Victim Support

Data

Annex B - Current Mechanism

National Case Management System

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Victim profile

100% of Victims

40% of Victims report that they have been a victim of crime and

ASB

20% of Victims require support

5% of Victims require

specialist support

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Today

• Seating plan• Facilitators• Lists of services • Gaps in services?• Post it notes• Evaluation sheet with map overleaf

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Table Discussion 1

• What are the key issues services need to address?

• What outcomes would we seek for victims and are they SMART?

40 minutesUse flip chartsFeedback from the facilitator – 90 seconds, 1 key point

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Table Discussion 2

• What are the key components of a victims’ service with a single gateway?

• What could a service model look like?

40 minutesUse flip chartsFeedback from the facilitator – 90 seconds, 1 key point

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Round up and close

• Feedback from the day to be collated and shared

• Task and Finish Group with Project Board to move things forward

• Complete the evaluation (both sides)• Thank you!

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