Key Speakers:

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Adapting your workforce strategy to drive business viabilityand financial sustainability under CDC

21st-23rd March 2017 I Rydges, Melbourne

Jason HowieChief Executive Officer

KinCare

Commissioner Rae LambAged Care Complaints

CommissionerAustralian Government

Michele LewisChief Executive Officer

Mecwacare

Mike McKeownChief Executive OfficerMatthew Flinders Care

Service

Joy LeggoChief Executive Officer

Multicultural Aged Care Services

Ann TurnbullChief Executive Officer

Lynden Aged Care

Cynthia PayneChief Executive Officer

Summit CareWinner Gold Level -

Australian Organisational Excellence Awards 2014

Michael MaherChief Executive Officer

Aged Care Development Network

Jane PickeringChief Executive Officer

Eldercare

Vanda IaconeseChief Executive Officer

Doutta Galla

Christina HarlambChief Executive Officer

Focus CareDirectorYMCA

Nichole TierneyGeneral Manager - People and Culture

ACH Group

Stephen SchmidtkeGeneral Manager -

Aged CareSacred Heart Mission

Sandy SchutteDirector of Nursing,

Heidelberg Repatriation Hospital

Austin HealthFinalist- Nurse of the Year, HESTA Australian Nursing

Awards

Carel BothmaExecutive Manager -

Human Resources, Aged Care Plus Support

ServicesThe Salvation Army

Andrew JamiesonManager, Learning and

Organisational Development

Benetas

David KnightChief Executive Officer

Adventist Senior Living

Winner - AACQA Best Practice Awards 2015

Catherine MorleyChief Executive Officer

Rural Northwest Health

2012 Victorian Gold Winner - Excellence in

Person-Centred Care

Aged CareWorkforce Growth Strategies

Partnered with:Attend this forum and learn how to:• Adapt your workforce strategy to be financially sustainable under the CDC• Build a pipeline of skilled workers to minimise training and acquisition costs• Implement strategies to retain staff within an evolving sector landscape• Increase staff satisfaction to drive client loyalty and generate income• Explore latest advancements in technology to drive internal efficiency

CONFERENCE DAY ONE I TUESDAY 21ST MARCH 20178:00 Registration opens9:00 Opening remarks from the Chair David Knight, Chief Executive Officer, Adventist Senior Living Winner- AACQA Best Practice Awards 2015

Developing your workforce strategy for financial sustainability under CDC9:10 KEYNOTE Oh, the places you’ll go-Empowering and enabling staff to deal with complaints at the source and improve service delivery • Understanding the nature of complaints and learning from them • Simplifying the complaints process for satisfied staff and clients • Identifying the principles to resolve complaints quickly and effectively Commissioner Rae Lamb, Aged Care Complaints Commissioner, Australian Government

9:50 CASE STUDY Leadership, Succession and Career Pathways: Capabilities for future sustainability • Identifying key attributes for leadership as a driver for service excellence • Future proofing your organisation through succession management strategies and methodology • SummitCare approach to career pathways – aligning new roles with new energy to focus on customer needs • Exploring sector requirements that will be needed to ensure organisational and industry sustainability Cynthia Payne, Chief Executive Officer, SummitCare

10:30 Morning refreshments11:00 Driving consumer loyalty and boosting revenue through satisfied and engaged workers • Managing shifts in employee expectations to create a culture of continuous improvement • Recognising the relationship between job satisfaction and service quality • Embedding organisational values in your workforce strategy to achieve repeat custom Jason Howie, Chief Executive Officer, KinCare

11:40 Developing an open door policy to increase staff satisfaction and retention • Identifying staff grievances and responding appropriately to minimise turnover • Driving job satisfaction through offering flexibility in terms of work hours and client services • Offering an accessible channel for staff feedback to address concerns quickly and efficiently Ann Turnbull, Chief Executive Officer, Lynden Aged Care

12:20 Networking lunch1:20 Implementing agile rostering strategies to drive sustainability • Enhancing your rostering agility to scale your workforce to industry needs • Designing effective frameworks to successfully implement organisational schedules • Delivering on staff and client needs through centralised rostering Jane Pickering, Chief Executive Officer, Eldercare

2:00 Streamlining processes through a new national accreditation system • Designing and building a national registration system to meet the needs of an evolving sector • Redesigning compliance systems to deliver high quality services with skilled staff • Analysing real time data to make informed decisions on workplace efficiency Michael Maher, Chief Executive Officer, Aged Care Development Network

2:40 Afternoon refreshments

3:10 PANEL DISCUSSION Developing effective leadership and management practices to drive staff performance • Equipping RNs and NUMs with management skills • Encouraging RNs and NUMs to take responsibility for funds and resources • Equipping clinical staff with the skills and confidence to deliver key organisational messages Panellists: Nichole Tierney, General Manager - People and Culture, ACH Group Jane Pickering, Chief Executive Officer, Eldercare Cynthia Payne, Chief Executive Officer, Summit Care Jason Howie, Chief Executive Officer, KinCare

3:50 Exploring assistive technologies and how they can reduce staffing costs • Assessing investment in suitable technologies to improve business viability • Responding to digital disruption shaping service delivery in the aged care sector • Implementing technology solutions to assist in provision of client care and support Michele Lewis, Chief Executive Officer, Mecwacare

4:30 Minimising expenses through staff retention and minimising training costs • Fostering a safe working environment to minimise turnover • Providing opportunities for career development to increase staff satisfaction • Identifying successful initiatives to increase job satisfaction and drive staff loyalty Nichole Tierney, General Manager - People and Culture, ACH Group

5:10 Closing remarks from the chair and end of day one

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Aged Care Workforce Growth Strategies

The depth and quality of speakers was thought provoking and useful in

navigating the changes we are facing.– Karen Jordan, Montefiore HomeCare

This thought leadership forum is designed for senior executives involved in:• Workforce Planning• Strategy Planning• People and Culture• Service Delivery• Training and Development

FOLLOW THIS EVENTTweet about this event using #ACWorkforce andfollow @AkoladeAust for daily industry updates!

CONFERENCE DAY TWO I WEDNESDAY 22ND MARCH 20178:00 Registration opens9:00 Opening remarks from the Chair Ann Turnbull, Chief Executive Officer, Lynden Aged Care

Building a pipeline of skilled workers through community partnerships9:10 Developing your workforce strategy in response to changes in service demand • Embracing opportunities brought by CDC and adapting workforce to meet future needs • Keeping up with sector growth and change to deliver services effectively to niche groups • Maintaining organisational values, vision and quality during periods of growth and change Stephen Schmidtke, General Manager - Aged Care, Sacred Heart Mission9:50 Partnering with tertiary education providers to acquire quality graduates • Strategically linking with VETs, RTOs and Universities to build a sustainable pool of high quality employees • Equipping graduates with necessary skills and experience to thrive in the workplace through graduate programs • Exploring the benefits of educational partnerships for organisational growth Vanda Iaconese, Chief Executive Officer, Doutta Galla 10:30 Morning refreshments11:00 Relationship Marketing - Developing and building alliances, partnerships and collaborations between NFPs and community groups to share resources • Building alliances with community groups to grow workforce capacity • Diversifying and upscaling your services through partnerships to drive fiscal sustainability • Supporting your workforce in an uncertain landscape to ensure business stability Mike McKeown, Chief Executive Officer, Matthew Flinders Care Service11:40 Nurturing a culturally diverse workforce to improve productivity and service delivery • Increasing collective capacity to build productive working relationships across markets • Overcoming service barriers to varied communities through CALD workers • Capitalising on opportunities presented by free trade agreements and the international marketplace to drive a multicultural workforce Joy Leggo, Chief Executive Officer, Multicultural Aged Care Services

12:20 CASE STUDY Attracting and retaining the workforce in rural and remote Australia • Drawing from a small pool of potential employees while being vigilant on service quality • Exploring the most effective and affordable acquisition methods • Incentivising work in remote locations to attract a skilled workforce Catherine Morley, Chief Executive Officer, Rural Northwest Health

1:00 Networking lunch2:00 Providing staff with ongoing training to enhance service delivery • Exploring alternative pathways to efficiently deliver training on service provision • Building staff capabilities to broaden your market-scope • Increasing collective capacity to build productive working relationships across markets Sandy Schutte, Director of Nursing, Heidelberg Repatriation Hospital, Austin Health, Finalist - Nurse of the Year, HESTA Australian Nursing Awards

Exploring new technologies to drive workplace efficiency

2:40 PANEL DISCUSSION Streamlining mandatory training processes through technology and e-learning • Minimising financial and resource expenditures through digital learning • Upscaling support functions and tools while considering cost and delivery • Maximising training efficiencies by transitioning to electronic systems Panellists: Joy Leggo, Chief Executive Officer, Multicultural Aged Care Services Catherine Morley, Chief Executive Officer, Rural Northwest Health Carel Bothma, Executive Manager - Human Resources, Aged Care Plus Support Services, The Salvation Army Andrew Jamieson, Learning and Organisational Development Manager, Benetas

3:20 Afternoon refreshments3:50 CASE STUDY Improving productivity through integrating workplace technology • Reducing administration costs and increasing efficiencies by streamlining processes • Implementing technology for administrative purposes to free-up staff for revenue generation activities and services • Exploring which technologies to implement to drive internal efficiencies Carel Bothma, Executive Manager - Human Resources, Aged Care Plus Support Services, The Salvation Army4:30 CASE STUDY Overhauling learning and development to increase capability on demand without increasing cost • Refocusing budgets and resources to drive staff development and retention • Driving workforce quality through self-directed learners, developmental leaders and technology • Employing innovative workforce development tools to foster organisational capability Andrew Jamieson, Learning and Organisational Development Manager, Benetas5:10 Closing remarks from the chair and end of conference

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Aged Care Workforce Growth Strategies

POST-CONFERENCE WORKSHOPS I THURSDAY 23RD MARCH 2017 WORKSHOP A I 9:00am - 12:00pmImproving service delivery and minimising expenses through maximising staff engagement This workshop explores the opportunities provided by technology for staff engagement while minimising financial and time-related strains. The aged care sector sees an annual staff turnover of 25% with high costs associated with staff replacements. It is crucial for providers to achieve effective staff engagement to retain high quality workers and deliver an equally high quality of care.Benefits of attending:• Accessing industry-wide verified compliance information to streamline administration processes and improve staff satisfaction• Automating common HR functionality to improve communication and minimise discrepancies • Identifying which workforce management systems align with your organisational strategy• A practical walk-through on different workforce technology systems and how they work together

WORKSHOP B I 1:00pm–4:00pmDeveloping an ongoing training and development system to enhance your workforce capabilityStaff training and development is not only a requirement for compliance with mandatory industry standards, it is also a vital element of building workforce capability. As Australia’s population ages with increasingly complex conditions and complex care requirements, staff must undergo consistent development to ensure your organisation has a wide market-scope. Benefits of attending:• Building workforce capabilities to deliver on your business strategy• Providing engaging, results-oriented professional development to drive productivity• Incorporating assessment and evaluation to ensure a continued cycle of improved workforce proficiency• Increasing business profitability through an ongoing performance management system

Facilitator:Michael Maher, Chief Executive Officer, Aged Care Development Network

Facilitator: Christina Harlamb, Chief Executive Officer, Focus Care, Director, YMCA

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Aged Care Workforce Growth Strategies

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