AGE CONCERN ENGLAND descrip… · Web viewIn 2007, it launched intune, a company specialising in financial products for the over-50s, and engage, a business network helping companies

Job packHead of Training (Government Funded Schemes)Age UK Retail, Trading and Training Ltd, January 2011

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This pack contains the following sections:

About Age UK

About Age UK Trading

Equalities and diversity policy

How to apply

Role description

Terms and conditions

Age UK Job Pack – Head of Training (Government Funded Schemes)2

About Age UK Age UK is the new force combining Age Concern and Help the Aged. The Age UK family includes Age Scotland, Age Cymru and Age NI and, additionally, many local Age Concerns are changing their name to Age UK.

We will help people enjoy a better later life – here and in 40 other countries – by providing life-enhancing services and vital support. We will keep developing products that are specifically designed for people in later life, and funding pioneering research into all aspects of getting older. By joining forces, we will ensure that more of our funds go where they’re needed. We are now one of the most powerful and influential organisations in the UK.

Our Vision A world where older people flourishWe will help people enjoy a better later life – here and in 70 other countries – by providing life-enhancing services and vital support. By joining forces, we will ensure that more of our funds go where they’re needed.

Our missionTo improve later life for everyoneWe will offer information and advice to help and support people in later life, develop products that are specifically designed for older people, and fund pioneering research into age-related conditions.


Our storyThe new organisation we created in April 2009 brings together almost 120 years of shared history of working with and for older people.

1940-1950

World War II brought hardship to everyone in Britain, and older people were especially vulnerable. Many families had lost their main breadwinner, or become separated. There was no welfare state and the 'poor law' provision of the time was woefully inadequate. In 1940 a group of individuals, governmental and voluntary organisations came together to discuss how this situation could be improved. The Old People's Welfare Committee was born.The committee soon gained national recognition and in 1944 it became known as the National Old People's Welfare Committee (NOPWC), taking under its umbrella many local organisations working to improve older people’s welfare.

1950-1960

With the advent of the welfare state, government money became available to fund work with older people. The NOPWC co-ordinated and facilitated the work of an increasing number of committees.

1960-1970

Meanwhile, the Help the Aged Refugees Appeal was set up in 1961 by businessman Cecil Jackson-Cole in response to the needs of older refugees in response to the needs of older people following natural disasters and conflict in the former Yugoslavia, former East Pakistan (now Bangladesh) and Rwanda. The appeal raised £105,302 in its first year. The nascent organisation, renamed Help the Aged, continued to raise money for emergency aid overseas. It also became involved with projects for older people in the UK, establishing day centres and pioneering the building of better housing for older people. In 1963 it opened its first permanent gift shop in Bexhill, East Sussex.

1970-1980

In 1971 the NOPWC became completely independent of government, and was renamed Age Concern. Many local groups took on the Age Concern name as time went on, and together they benefited from a unified image and a name reflecting the fact that they were not just committees but active providers of direct services.

Yours, the first national monthly newsletter for older people, was published by Help the Aged in 1973.

Meanwhile, Age Concern published the first report on the situation of older people from ethnic minority groups and began to develop services for these groups.


Help the Aged continued to develop successful fundraising and awareness-raising initiatives, including Adopt a Granny and Gifted Housing. A national minibus scheme resulted in 12 specially-adapted vehicles being donated to community groups.

In 1977 Help the Aged (Trading) Ltd was launched to raise funds through commercial activities.

1980-1990

In a period of high unemployment, Age Concern became a national agent for job-creation and training schemes run by local groups, and drew attention to the plight of older people suffering from long-term unemployment or redundancy.

HelpAge International was founded in 1983 by organisations including Help the Aged. It created a worldwide network of organisations working to improve older people’s lives.

1984 saw the opening of the first high street Help the Aged shop selling secondhand goods. The charity continued to fundraise through national appeals, including a major appeal to launch the SeniorLink personal alarm service.

1990-2000

During this decade of social, political and financial change, Age Concern and Help the Aged continued to provide essential services to older people and to prepare for the challenges of the new century.

Help the Aged launched a free telephone advice line, SeniorLine, and the HandyVan home safety and security service. The Heating or Eating appeal raised over £1 million in 1998, and led to the Government’s decision to make winter fuel payments to older people.

Both charities went online, launching websites that provided a range of information and support for older people.

2000-present

In July 2000, organisations sharing the name Age Concern came together to work in a federation: a structure which reflected their independence and autonomy but also their interdependence. Age Concern England, as the national federation member, worked alongside local Age Concerns and provided support and leadership in areas like campaigning and policy. In 2001, Help the Aged merged with Research into Ageing. The charity continued to build on its research and policy work, and in 2005 it took a new strategic direction, shifting its focus to disadvantaged older people.

Help the Aged achieved great success with its campaigns: 27,000 people pledged support for the campaign against elder abuse and the Just Equal Treatment campaign led to a government promise to end age discrimination.


In 2006, Help the Aged launched Cows ‘n’ Things, an ethical gift range sold in support of the charity’s work overseas. In 2007, it launched intune, a company specialising in financial products for the over-50s, and engage, a business network helping companies to become age-positive.

On 1 April 2009, Age Concern England and Help the Aged joined together to create a new charity dedicated to improving later life for everyone.

As of April 2010, we are now known as Age UK.


About Age UK Trading

Age UK Trading includes Retail, Affinity and Training. We have incredibly ambitious plans for our world. These can be broken down into 3 key areas:

1. To provide increased amounts of unrestricted money to support those in later life, last year this was approaching £10m.

2. To support the growth and development of Age UK by effective use of all our assets, whether that be nearly 500 retail shops and fascias, 17 Training Centres, our affinity marketing, promoting who we are and what we do to our 20m customers a year, to the 30m people who pass our shops weekly, or via the 50m collection sacks we post through letter boxes every year.

3. To develop closer working and daily links with our Brand Partners, so we mutually benefit from a strong relationship, by effective signposting to activities, products and services for those in later life locally nationally and Internationally.

Retail

Currently a 45m retail business employing 1400 staff with 8,000 volunteers over 480 high street locations. Our aim to continue our impressive profit growth, whilst maximising the use of our retail footprint as a Gateway to Age UK. This involves utilising our retail presence to show both supporters and beneficiaries who we are and what we do as an organisation.

Ours shops also provide information and advice via leaflets (we are also testing interactive hubs), support our campaigning, services, enterprise and fundraising activity.

Affinity

Through our affinity business we offer exceptional “Products for Later Life” through specially selected partners. To date these include stairlifts and bathing products but our ambitions spread well beyond these. We will not only support changing markets but also generate profits from this area.

Age UK Training


OverviewWe are a national training provider involved in the creation and provision of:

qualification programmes, employment acquisition initiatives, innovative learning solutions and skills development,

Our services are designed to address the needs of customers across age groups throughout the UK and internationally.

Who we areWe are part of the Retail, Trading and Training division of Age UK and our Managing Director is Hugh Forde. The division also encompasses a retail business, with 484 shops across the United Kingdom and Ireland.

We are a nationally accredited training provider that is approved to deliver Government funded training programmes as well as a wide spectrum of tailored commercial services.

We have nearly 200 experienced specialist and qualified staff who are supported through our Central Office in Wakefield, Yorkshire, and a further 100+ associate trainers coordinated from our Commercial Sales Centre in Cannock, Staffordshire.

What we stand forWe aim to lead the way in the provision of quality training that reflects our:

innovation and creativity expertise and dynamism influential and inclusive approaches

Why we existOur mission is to maximise the role of Age UK as a provider of quality services which improve the quality of life for older people.

What we offerOur work involves the tailored provision of creative learning solutions designed to address the needs of professionals, employers and individuals, of all ages, throughout the UK and internationally.

Whilst health and social care is our core business sector market we also:

run programmes relating to other occupational sectors deliver bespoke services for non-care related public, business and voluntary

sectors


undertake innovation projects for UK and European organisations and government on a wide range of social and workforce development areas that have a learning context.

Specifically we offer:

Apprenticeships, qualifications, vocational development and ‘skills for life’ programmes for success at work, across a range of sectors but particularly in social care and health occupational areas.

An exciting range of short courses, events and services all designed to help meet the challenges of providing quality health and social care provision now and in the future

Distinctive employment acquisition and ‘preparation for retirement’ initiatives providing choices for older workers, helping to shape policy and developing good employment practice amongst employers.

Unique life long learning opportunities benefiting people in later life

Tailored support to enable businesses, agencies and suppliers to enhance their provision of products and services to people in later life

Our history and successesWe are a successful national accredited training provider who has been delivering quality services for the past 60 years.

We currently reach over 10,000 learners per year and our provision and learner achievements have been externally commended at national and local levels

Our social care training services have been recognised at the sectors top prestigious Skills for Care Annual Accolades over the past 4 years, achieving the esteemed Winner of Winners Award in 2006.

We have recently been cited as an exemplary training provider by Ofsted, the regulatory and inspection body of education and skills for learners of all ages. At our last Ofsted / Estyn inspection we were graded a 'Good' training provider overall and our Health and Social Care provision showed we have:

“Outstanding success rates in apprenticeship provision at all levels”

In addition to our accreditations to deliver qualifications through a variety of Awarding Bodies we have been awarded the following external quality marks:

Investors in People / Customer First / ISO 9001:2008 / MATRIX


Locations

We deliver our services via:

a network of 18 training centres in England and Wales (see below) external open course venues customer in-house locations. international activity on a bespoke basis.

We also have a fleet of 4 single-decker Computer Explorers buses that are disable-friendly, fully-equipped mobile IT suites delivering outreach activity.

Our training centres are located in England and Wales:

Cumbria: Barrow-in-Furness

Greater Manchester: Ashton under Lyne / Little Hulton / Hyde, Cheshire

Greater Merseyside: St Helens,

Lancashire : Preston,

London: Norbury

North East: Newcastle upon Tyne

Derbyshire: Chesterfield, Derby, High Peak

South East: Ashford, Kent

Wales: Ebbw Vale

West Midlands: Walsall

York shire : Barnsley / Bradford / Scarborough / Wakefield

Partners

We have a successful track record in collaborating with a vast array of employers, public body and intermediary agencies, individuals, businesses and services providers who liaise with people in later life as part of their profession or service provision.

We are able to operate as a lead or joint partner and our internal and external partner base in the UK and internationally has been extensive and enables us to work with many types of people, age groups, academic levels and learning abilities, businesses and organisations.


We welcome the opportunity to share and further develop our expertise through collaborative ventures relating to employment and learning topics such as:

health and social care provision workforce development barriers to learning and employment social inclusion combating ageism ageing volunteering


Equalities and diversity policyAge UK will strive to take all practical steps to prevent discrimination (on any basis) during the course of its work providing a supportive, challenging and empowering environment for all.

It is our aim to ensure that all persons employed by Age UK work in an environment that is free from discrimination and able to achieve their full potential without disadvantage regardless of age, sex, race, disability, sexual orientation, or religion.

We will monitor the conduct of actions taken under the framework of all policies, including recruitment in order to identify inequalities and formulate plans to address them ensuring Fairness of Treatment at work under the Equalities Act 2010 and the cultural values of Age UK.

How to applyPlease ensure you first read our guidance notes on how to apply. You can apply electronically, by downloading and completing an application form, which can be returned to us by email.

Please ensure that your supporting statement demonstrates how your experience‚ skills and abilities meet the selection criteria set out in the Role Description. A Role Description can be found in the next section of this pack. Please also ensure you complete the equal opportunities monitoring section at the end of your application form.

Completed applications should be returned to us by 9am on the closing date. Applications received after that time will not normally be considered for short listing. Completed electronic applications must be sent to [email protected], ensuring you clearly mark the post you're applying for.

Due to the high cost of postage‚ we regret we shall not be able to write personally to applicants who are not short-listed. Therefore, if you have not heard from us‚ you should presume that on this occasion your application has been unsuccessful.


Role descriptionJob Title: Head of Training (Government Funded Schemes)

Charity: Age UK

Division Name: Age UK Trading

Department Name: Age UK Training

Location: TBC

Type of role People Manager

Contractual Status of Role: Permanent

Job Title of Line Manager: Managing Director, Trading

Job Titles and number of any direct reports

e.g. Administrator (3)

Business Development Manager Quality Manager Operations Manager

Job Purpose: To oversee the Business as Usual / Government funded operation of Age UK Training and to devise a strategy to significantly develop income from such in line with agreed objectives

Main Responsibilities/Deliverables:

People and Performance Management

Ensure the right culture, skills and, knowledge are in place to deliver the business plan

Ensure performance management and people development processes are in place across the team

Develop team structures which support profit objectives and business needs Ensure business management and financial reports are communicated to direct

reports Lead and develop a team to achieve results measured by the quality of training

output and achievement of financial targets Business Management

Create and agree business plans, budgets, re-forecasts, resource plans and associated risk management processes.

Review standards, KPI’s, audits, policies and procedures and implement consistent processes to drive business performance

Use financial management to identify new opportunities, manage existing performance and report to the business


Business Performance

Continually meet or exceed profit delivery across all revenue streams in line with budgetary expectations, expenditure and return on investment

Meet or exceed expected impact of campaigns and promotions Oversee the implementation of systems which drive business performance e.g.

operational manuals and processes, quality control, etc Devise strategy to significantly develop income from government funded / business as

usual areas (health and social care, Sector Skills Councils, NHS, etc) Maximise the value of Training Centres and ensure customer centric service is delivered Strategically manage training solutions and ensure interventions are integrated with

business need and group approach Ensure appropriate service level agreements are in place and consistently reviewed Review and address poor Centre performance throughout the division Plan considered approaches which add value and develop marketing material with Head

of Affinity & Trading / Marketing Evaluate and report on new initiatives used to improve sales Build relationships with brand partners to benefit products/services and people in later life Devise strategy to significantly develop income from mutually beneficial

relationships/brand leverage in line with agreed objectives Negotiate commercial terms and manage contract process ensuring sign off by the

Trading Board, where required

As a senior member of the Age UK Trading team:o Formulate divisional strategy and align with Age UK aims

o Deliver broad and innovative trading opportunities which add value and maximise presence

o Create credible relationships with key stakeholders to maximise value of relationships and promote awareness of Trading

o Support the delivery of new opportunities and large scale projects

o Participate and utilise the Age UK Trading employee forum.o Maintain up to date knowledge of competitor, market place and trends

Policy / Initiatives

Develop policy work concerned with funding and work for people in later life. including aspects of regional policy. This will involve working with other divisions within Age UK (Services: Information & Advice, Regional Policy & Development Officers; Public Affairs) or Age UK Stakeholders (PRIME).

Deliver direct interventions to enable and support people in later life into employment and self-employment including the following aspects:

o Training initiatives on age diversity in the workplaceo Age UK’s role in Government and EU Programmes concerned with older workers and

employment in later lifeo Digital inclusion initiatives which encourage and enable people in later life to be

included digitally e.g. the Internet


Quality and Age UK Added Value / Customer Experience

Oversee the maintenance and achievement of Quality Standards. This will include oversight of existing quality systems and processes and a continuing commitment to value.

Effective implementation of Quality Standards which serve to enhance and not restrict or constrict the operation

Build profit plans and maximise use of best practice across the Division Support and build brand through utilising the estate effectively and maximising

customer awareness Support and develop an operating framework to deliver new TFLL developments e.g.

processes, procedures, roles, skills and resource

Partner Collaboration

o Work across the Group and with Brand Partners to develop and support effective training throughout Age UK

o Support the development of systems of qualifications and certified training with Brand Partners

Quantitative Aspects of Role: In excess of £4m (profit delivery target)

Continually meet or exceed profit delivery across all revenue streams in line with budgetary expectations, expenditure and return on investment

Experience. Experience in successful strategic management of training for professional staff including experience in the negotiation and management of government funded training schemes

Experience and demonstrable success in strategic and business planning and the development and operation of quality systems

Proven management record with substantial experience in the management of staff including the issues associated with target setting, employment and staff reviews

Experience and ability in financial management including budgeting, financial control and financial and management information systems

Experience and knowledge of the enterprise and training field

Sound knowledge and understanding of policy issues involved with the provision of training in areas in which the division operates

Knowledge & Skills The ability to provide leadership for a large and geographically dispersed team

Proven analytical skills and the ability to formulate clear strategies and plans and to


review and amend them in the light of changing circumstances

Outstanding communication and interpersonal skills with the ability to negotiate effectively and on a one to one basis, with groups, with large audiences, as well as with staff and senior management

Qualifications Either a current driving licence or the ability to travel freely within the United Kingdom

Additional Circumstances: An entirely flexible approach to working hours and extensive travel demands, overnight stays may be required

Notes:

This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this role description does not describe any individual role holder.

In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.


Terms and conditionSalary Starting salary £55 to £65k

AgeUK operates a performance related pay scheme with an annual salary review date of 1 April.

Hours of work Standard office hours are 9 a.m. – 5 p.m. Monday to Friday and the standard working week is 35 hours.

Premises This post is field based. Please note Age UK will be relocating from its Kings Cross, London N1 site (York House) and Norbury, London SW16 site (Astral House) to Tavis House, Euston in the first quarter of 2011.

Pension scheme AgeUK offer a Group Personal Pension (GPP) to all employees aged 18 and over. The Charity believes it is important that employees are able to afford to make a provision for their future. In order to encourage this and to ensure that employees have the opportunity to maximise their pension benefits, AgeUK currently contribute 8% of the pensionable salary to the GPP and we ask employees to contribute a minimum of 3%. These levels of contribution are subject to review and the Charity’s ability to pay. AgeUK operates a Pension Sacrifice Scheme, this is optional.

Life Assurance Life Assurance is equal to 2 x Salary which is enhanced to 4 x Salary if the employee is a member of the Pension Scheme.

Income Protection

This is paid for a maximum of 2 years if the employee is a member of the GPP Pension Scheme.

Other Benefits Simply Health (Assistance Programme)

Interest Free Season Ticket Loan

Child Care Vouchers

Cycle to Work Scheme

This document is neither an offer of employment nor a statement of terms and condition.


Documents

AGE CONCERN ENGLAND descrip… · Web viewIn 2007, it launched intune, a company specialising in financial products for the over-50s, and engage, a business network helping companies