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AFTER STUDYING THIS CHAPTER AND LISTENING TO MY LECTUER,I HOPE THTAT
YOU WILL BE ABLE TO:1. Define organizational behavior (OB).2. Describe what managers do.3. Explain the value of the systematic study of OB.4. List the major challenges and opportunities for managers to
use OB concepts.5. Identify the contributions made by major behavioral science
disciplines to OB.
6. Describe why managers require a knowledge of OB.7. Explain the need for a contingency approach to the study
of OB.
What is the field of Organizational Behavior all about?
OB helps in understanding human behavior and helps inenhancing organizational effectiveness and individual well being
OB highlights four central characteristics of the field
First OB is firmly grounded in the scientific method
Second OB studies individuals groups and organizations
Third OB is interdisciplinary in nature
Fourth OB is used as he basis for enhancing effectiveness and
individual well-being
What is the field of Organizational Behavior all about?
OB is the study of what people think feel and do in and around
organizations
OB emerged as a distinct field around the 1940s-origin can be
traced much further
The Greek philosopher Plato wrote about the essence of
leadership
The writings of Chinese philosopher Confucius in 500 BC are
beginning to influence contemporary thinking about ethics and
leadership
In 1776 Adam advocated a new form of organizational structure
based on the division of labor
One hundred years later German sociologist Max Weber wrote
about rational organizations and initiated discussion on
charismatic leadership
Frederick Winslow Taylor introduced the systematic use of goal
setting and rewards to motivate employees
In the 1920s Elton Mayo and his colleagues discovered the
importance of formal and informal group dynamics
OB was organized into a unified discipline until World War II
Enter Organizational Behavior
Organizational behavior (OB)
Deals with human behavior in organizations. It is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes and organizational dynamics
What is Organizational behavior?
The Meaning of Organisational Behaviour (OB)
OB is the study of human attitudes, behaviour and performance. It is the studyof what people do in an organisation and how that behaviour affects theperformance of the organisation. As rightly indicated by J.W. Newstrom, OB isthe systematic study and careful application of knowledge about how people –as individuals and as groups – act within organisations. It is an action-orientedand goal-directed discipline. Its goals are to make managers more effective atdescribing, understanding, predicting, and controlling human behaviour.
Describe behaviour
Understand behaviour
Predict behaviour
Control behaviour
What is organizational behavior and why is it important?
Scientific thinking is important to OB because:– Process of data collection is controlled and systematic– Proposed explanations are carefully tested– Only explanations that can be scientifically verified are
accepted
Copyright © 2008 John Wiley & Sons, Inc. 1-8
Scientific methods models
• Scientific methods models– simplified views of reality that attempt to identify
major factors and forces underlying real-world phenomenon
• Link independent variables with dependent variables
Copyright © 2008 John Wiley & Sons, Inc. 1-9
OB uses scientific methods to develop test generalization about behavior in organization
Copyright © 2008 John Wiley & Sons, Inc. 1-10
What is Organizational behavior?
OB applies the Scientific Method to Practical Managerial problems
Managers rely heavily on knowledge derived from OB research
For example researchers have shed light on such practical questions
How can goals be set to enhance people’s job performance?
How many jobs be designed so as to enhance employees feelings ofsatisfaction?
Under what conditions do individuals make better decisions than groups?
What can be done to improve the quality of organizational communication?
What steps can be taken to alleviate work related stress?
What do leaders do to enhance the effectiveness of their teams?
How can organizations be designed to make people highly productive?
What is Organizational behavior?
OB applies the Scientific Method to Practical Managerialproblems
•OB through the scientific research and theory will answer to thequestions
•It is safe to say that the scientific and applied facets of OB notonly coexist but complements each other
•Just as knowledge about the properties of physics may be put touse by engineers and engineering data can be used to testtheories of basic physics
•Knowledge and practical applications are closely interwined inthe field of OB
What is the secret source that makes company the best place to work
the secret source that makes a company the best place to work for?
High and differentiated compensation
Innovative titles
Faster career progression plans
Meaningful growth avenues
More satisfying jobs
Overseas exposure
Opportunity to work on cutting-edge technologies and problems
Referral schemes etc. (many a time, employees may want a bit of all these and much more!)
What Managers Do
Managerial Activities
• Make decisions
• Allocate resources
• Direct activities of others to attain goals
Managers (or administrators)
Individuals who achieve goals through other people.
Where Managers Work
Organization
A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.
Management Functions
ManagementFunctions
Planning Organizing
LeadingControlling
Management Functions (cont’d)
Planning
A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.
Management Functions (cont’d)
Organizing
Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
Management Functions (cont’d)
Leading
A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
Management Functions (cont’d)
Controlling
Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.
Roles
Managerial Roles
Henry Mintzberg offered a view of the managing job that
throws considerable light on how managers perform their work.
Managers, according to Mintzberg, must fill many roles as they
carry out the management functions. These roles can be
grouped into three categories: interpersonal, informational and
decisional.
Mintzberg’s Managerial Roles
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education.
Roles
Interpersonal relationships essential to all managerial work
Managers team leaders should be able to develop maintain and
work well with wide variety of people-outside and inside the
organization
Work with task networks-(of specific job related contacts
Career networks(of career guidance and opportunity
resources)
Social networks(trustworthy friends and peers)
Mintzberg’s Managerial Roles (cont’d)
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education.
Mintzberg’s Managerial Roles (cont’d)
Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973 by H. Mintzberg. Reprinted by permission of Pearson Education.
Mindset
•Recently Henry Mintzberg and his colleague Jonathan Gosling asked question
•What does it mean to think like a manager
•Complexity of managerial work
•To help managers develop attitudes and ways of thinking
that can improve their effectiveness
•Defined managerial mind set as an attitude a frame of mind
that opens up new vistas
Mindset
The five mind sets important to success in managerial work
The reflective mindset deals with being able to manage oneself
The analytic mindset deals with managing organizational operations and
decisions
The worldly mindset deals with managing in the global context
The collaborative mindset deals with managing relationships
The action mindset deals with managing change
All five mind sets must work together for managerial decisions
Skills
A skill is an ability to translate knowledge into action that results
in a desired performance
Skills
Managerial skills
Performing management functions and roles and achieving
competitive advantage are the principal characteristics of a
manager’s job. Merely understanding this fact, however, does not
guarantee success. Managers need a variety of skills to do these
things well. Skills here refer to specific abilities that result from
knowledge, information, practice and aptitude. Robert L. Katz has
identified three basic types of skills – technical, human and
conceptual – that he says are needed by all managers.
Management SkillsTechnical skillsThe ability to apply specialized knowledge or expertise.
Human skillsThe ability to work with, understand, and motivate other people, both individually and in groups.
Conceptual SkillsThe mental ability to analyze and diagnose complex situations.
Management Skills
Emotional intelligenceability to understand and deal with emotions• Self-awareness-ability to understand your own moods and
emotions• Self-regulation-ability to think before acting and control
disruptive impulses• Motivation-ability to work hard and persevere• Empathy-ability to understand the emotions of others• Social skill-ability to gain rapport with others and build good
relationships
2008 John Wiley & Sons, Inc.
Effective Versus Successful Managerial Activities (Luthans)
1. Traditional management• Decision making, planning, and controlling
2. Communication• Exchanging routine information and processing paperwork
3. Human resource management• Motivating, disciplining, managing conflict, staffing, and training
4. Networking• Socializing, politicking, and interacting with others
Allocation of Activities by Time
Source: Based on F. Luthans, R.M. Hodgetts, and S.A. Rosenkrantz, Real Managers (Cambridge, MA: Ballinger, 1988).
Multidisciplinary Nature of OB
OB is multidisciplinary in nature. It is, in fact, an applied behavioural science that is built oncontributions from a wide variety of social science disciplines, such as psychology, sociology,social psychology, anthropology, political science, economics etc.
The Multidisciplinary Roots of OBDiscipline Relevant OB topics
Psychology -Perception and learning, personality, emotion and stress, attitudes,motivation, decision-making and creativity.
Sociology - Group dynamics, socialisation, communication, intergroup behaviour, power,conflict.
SocialPsychology - Intergroup collaboration, group decision-making, integration of individual
needs with group activities, effect of change on individuals.
Anthropology- Organisational culture, leadership, organisational empowerment
Economics - Decision-making, organisational power
Political Science - Conflict, intra-organisational politics, manipulating power forindividual self-interest.
Toward an OB Discipline
Contributing Disciplines to the OB Field
PsychologyThe science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.
Contributing Disciplines to the OB Field (cont’d)
SociologyThe study of people in relation to their fellow human beings.
Contributing Disciplines to the OB Field (cont’d)
Social PsychologyAn area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.
Contributing Disciplines to the OB Field (cont’d)
AnthropologyThe study of societies to learn about human beings and their activities.
Contributing Disciplines to the OB Field (cont’d)
Political ScienceThe study of the behavior of individuals and groups within a political environment.
Emerging fields from which organizational behavior knowledge is acquired
Discipline (traditional ) Relevant OB topics
Economics Decision making, negotiation , organizational power
Industrial engineering Job design, productivity, work measurement
Emerging disciplines
Communications Knowledge management, electronic mail, corporate culture , employee socialization
Information systems Team dynamics, decision making, knowledge management
Marketing Knowledge management, creativity, decision making
Women’s studies Organizational power,perception
Five anchors of Organizational Behavior
Multidisciplinary anchor OB should import knowledge from many disciplines
Systematic research anchor OB should study organizations using systematic research methods
Contingency anchor OB theory should recognize that the effects of actions often vary with the situation
Multiple levels of analysis anchor OB knowledge should include three levels of analysis:individual,team,and organization
Open system anchor OB should view organizations as open systems that interact with their environment
Open System view
InputsRMHR
InformationFinancial resource
equipment
SubsytemsTransforming inputs
to outcomes
OutputsProduct/services
Employee behaviorsProfits/losses
Waste/pollution
External Environment
-Subsystems such as process(communication and reward systems)-Task activities(Production, marketing)
-Social dynamics(informal groups, power dynamics)-Aid of technology(equipment ,work method and information)
These subsystems transform inputs into outputs
External Environment and stakeholders
•Successful organizations monitor their environments and are able to maintain a close fit with changing conditions
•Configure their outputs(new products and services, reducing waste)
•Transforming their processes
•Organizations need to adapt to changing environment
•Stakeholders represent a central part of the internal and external environment
•Stakeholders influence the firms access to inputs and ability to discharge outputs
•If leaders pay attention to only shareholders organization will be trouble
•Cannot ignore corporate social responsibility
There Are Few Absolutes in OB
•There are few if any simple and universal principles that explain OB
•Laws in the physical sciences-chemistry astronomy physics-that are consistent apply in a wide range of situations
•Scientists generalize –pull of gravity-confident about sending astronauts into space to repair satellites
•Human beings complex-not alike-our ability to make simple accurate and sweeping
generalization is limited
•Behavior changes in different situations
•Does not mean that reasonably accurate explanations of human behavior or make valid predictions
•OB concepts must reflect situational or contingency conditions
There Are Few Absolutes in OB
ContingencyVariablesx y
Contingency variables
Situational factors: variables that moderate the relationship between two or more other variables and improve the correlation.
Challenges and Opportunities for OB
• Responding to Globalization– Increased foreign assignments– Working with people from different cultures– Coping with anti-capitalism backlash– Overseeing movement of jobs to countries with low-
cost labor• Managing Workforce Diversity
– Embracing diversity– Changing demographics– Implications for managers
• Recognizing and responding to differences
DomesticPartners
Major Workforce Diversity Categories
Race
NationalOrigin
Age
Disability
Gender
Challenges and Opportunities for OB (cont’d)
• Improving Quality and Productivity
– Quality management (QM)– Process reengineering
• Responding to the Labor Shortage
– Changing work force demographics– Fewer skilled laborers– Early retirements and older workers
• Improving Customer Service
– Increased expectation of service quality– Customer-responsive cultures
Improving Quality and Productivity• Quality management (QM)
– The constant attainment of customer satisfaction through the continuous improvement of all organizational processes.
– Requires employees to rethink what they do and become more involved in workplace decisions.
• Process reengineering– Asks managers to reconsider how work would be done and their
organization structured if they were starting over.– Instead of making incremental changes in processes, reengineering
involves evaluating every process in terms of its contribution.
Challenges and Opportunity for OB (cont’d)
• Improving People Skills• Empowering People• Stimulating Innovation and Change• Coping with “Temporariness”• Working in Networked Organizations• Helping Employees Balance Work/Life Conflicts• Improving Ethical Behavior
Models of OB
• OB ModelA model is a simplified presentation of some real-world phenomenon. The OB
model focuses attention on three distinct levels of analysis—individuals, groups
and organisations. It tries to look into the impact the individuals, groups and
organisations have on the behaviour of members working in an organisation. It
tries to utilise this knowledge with a view to improve organisational performance.
The model of OB is generally built around two sets of variables, namely dependent
variables (productivity, absenteeism, turnover, job satisfaction) and independent
variables (individual level variables, group level variables and organisation system
level variables). The basic objective of any model of OB is to make managers more
effective at describing, understanding, predicting and controlling human behaviour.
Basic OB Model
Model
An abstraction of reality.A simplified representation of some real-world phenomenon.
The Dependent Variables
x
yDependent variable
A response that is affected by an independent variable.
The Dependent Variables (cont’d)
ProductivityA performance measure that includes effectiveness and efficiency.
EffectivenessAchievement of goals.
EfficiencyThe ratio of effective output to the input required to achieve it.
The Dependent Variables (cont’d)
Absenteeism
The failure to report to work.
Turnover
The voluntary and involuntary permanent withdrawal from an organization.
The Dependent Variables (cont’d)
Organizational citizenship behavior (OCB)
Discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.
The Dependent Variables (cont’d)
Job satisfaction
A general attitude toward one’s job, the difference between the amount of reward workers receive and the amount they believe they should receive.
The Independent Variables
IndependentVariables
Individual-Level Variables
OrganizationSystem-Level
Variables
Group-LevelVariables
Independent variable
The presumed cause of some change in the dependent variable.
Cont….
Organisation Structure Organisational Culture, Creativity and InnovationHuman Resource Policies and Practices Organisational Change and DevelopmentInternational Organisational Behaviour
Group BehaviourTeams and TeamworkCommunication Leadership Power and PoliticsConflict and Negotiation
Organisation Level
Group Level Outcomes
Productivity
Absenteeism
Job Satisfaction
Turnover
PersonalityPerception and AttributionEthics and Social ResponsibilitiesValues, Attitudes and Job SatisfactionLearning and Behaviour ModificationBasic Concepts in MotivationJob Design, Empowerment and Work Scheduling
Individual Level
Resources
Basic OB Model
Basic OB Model
The model examines the variables influencing individual behavior
The knowledge obtained at the individual level will help usanalyse the behaviour at group level and organisational level.
Knowledge Management
• Googles chief financial officer George Reyes said that his company is a “learning organization”
• Any structured activity that improves an organization’s capacity to
- acquire- Share• Use knowledge in ways that improve its
survival and success
Knowledge Management
• Stock of knowledge that resides in an organization is called “intellectual capital”
• Intellectual capital is the sum of everything known in an organization that gives it competitive advantage
• including human capital• Structural capital• Relationship capital
Knowledge Management Process
• To maintain intellectual capital(stock of knowledge)
• Organizations depend on acquiring –sharing-use knowledge effectively
• This process is called organizational learning• Companies have established systems-
structures-organizational values that manage knowledge management
Knowledge Management Process
Strategies companies use to acquire –share use knowledge
• Knowledge acquisition• Knowledge sharing• Knowledge use
Knowledge Management ProcessOrganizational Memory
• Corporate leaders are the keepers of an organizational memory
• Storage and preservation of intellectual capital• Includes information employees possess • Knowledge embedded in the organization
systems and structures• To maintain organizational memory keep good
employees• Attract and retain by adopting employment
practices compatible with emerging workforce expectations-work life balance-egalitarian hi h t f i th k
Knowledge Management Process
Organizational Memory• Second organizational memory strategy –
systematically transfer knowledge before employees leave(Trade apprentice)
• Third approach to transfer knowledge into structural capital-this includes bringing out hidden knowledge –organizing and putting it in a form available to others
• Unlearn-Selectively forget certain knowledge• -Cast off routines and patterns of behavior
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