Aeroflot Sabre GDS presentation

Kath Webster – Russia GDS Project Director

Alexander Sherstyukov – Account Director Russia Agency Network

Wednesday, 15th December 2004

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Agenda

• Who Are Sabre Holdings?

• GDS Project Overview• What is the Aeroflot Sabre GDS Project?• What are the Key Deliverables?• What can the agency community expect?

• Sabre GDS solutions for the Russian market

• Questions?

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A world leader in travel commerce, retailing travel products, and

providing distribution and technology solutions for the

travel industry

Who is Sabre Holdings?

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Sabre Holdings Three Businesses

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Sabre Holdings Fast Facts

• Industry leader in multiple travel channels

• Revenues of $2.05 billion in 2003

• S&P 500 company

• NYSE:TSG

• Headquarters in Dallas/Fort Worth, Texas

• More than 6,000 employees in 48 countries

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Sabre Holdings Worldwide

1. Dallas/Fort Worth, TX2. San Antonio, TX3. Plains, PA4. London, England 5. Montevideo, Uruguay6. Krakow, Poland

7. Sydney, Australia8. San Francisco, CA9. Hamburg, Germany 10. Tulsa, OK

3

1

86

5

4

7

2

10

Top 10 Largest Offices

9

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Sabre Holdings History

1960 First Sabre system installed 1976 First Sabre system installed in travel agency 1986 Becomes a separate division of AMR1986 Releases industry’s first yield-management system1999 Abacus Joint Venture – largest overnight cutover2000 Spins off from AMR 100 percent 2002 Starts open systems migration2004 Launches SabreSonic, a new generation airline

passenger management solution2004 Agreement with Aeroflot Russian Airlines

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Sabre Airline Solutions

• Airline Products and Services• Provides a broad range

of software solutionsto airlines

• Over 200 customers

• Passenger Management Solutions• Hosts critical

airline functions —sales, inventory, ticketing and distributionand daily airline airport operations

• 90 airlines across all segments and all regions

• Consulting• Industry experts to help

airlines achieve optimum results• Helped more than 400 airlines

BusinessProcess

Management

CargoManagement

Solutions at the Airport

Maintenance andEngineering

Planning andScheduling

CrewManagement Fares Management and

Revenue Management

Dining andCabin Services

AirlineReservations

FlightOperations

Sabre Airline

Solutions

FinanceSystems

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Sabre Travel Network

• Sabre Travel Network connects over 53,000 travel agency locations around the world in 113 countries on six continents

– Includes content from more than 400 airlines, 60,000 hotel properties, 37 car rental companies, nine cruise lines and 220 tour operators

• Worldwide leadership in booking share of 36%

• Approximately $70B in gross travel sales transacted through network

• $1.6 billion in revenue for 2003

• World’s largest electronic network connecting travel buyers and sellers

• Sabre GDS is used around the globe• The Sabre GDS also powers systems used around the world by our Joint

Venture and distribution partners. Other brand names include Abacus (Asia), Sitar (India), Infini (Japan), Falcon (Mid. East), Zenon (Cyprus)

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Strong Platform for Growth

• Industry leader in multiple travel channels

• Three businesses serving travellers, corporations, travel agents and travel suppliers

• Strong brands in high-growth online leisure and online business travel

• Robust, innovative technology

• History of strong balance sheet and free cash flow

GDS Project overview

with

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Aeroflot & Sabre agreement

•

• Aeroflot Russian Airlines & Sabre Airline Solutions signed agreement in April 2004

• Aeroflot will migrate to SabreSonic for multihost system, including inventory, reservations & departure control

• Aeroflot will also use SabreSonic Web and Traverse (frequent flyer system)

•Cutover from Gabriel to SabreSonic on 22 March 2005

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GDS Agreement

• Aeroflot travel agents today use Gabriel to book SU• Same system as airline – no true travel agency functionality• After SabreSonic cutover SU partition of Gabriel will disappear• Today Gabriel is one of 3 or 4 systems in Russian travel

agencies – alongside Sirena 2000, Sirena 2.3 and GDS

• Aeroflot will provide Sabre GDS to their travel agents• Full travel agency functionality – world’s leading GDS• Aeroflot & Russia specific customisation & development• Powerful distribution tool for SU’s inventory and fares• Full range of other GDS content also available to agents

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Key Deliverables• Internet delivery

• MySabre portal – including Russian menus & scripts• Designed for dialup or broadband connection

– Best results with line speed of 36K or better

•Agents provide their own hardware• PCs – Minimum specification• Ticket printers – Sabre certified

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Technical Information• PCs – Minimum specification

– 266 MHz processor or higher– 128 MB RAM minimum – SVGA Monitor-1024 x 768/16-bit (High Color) video resolution

• lower specification will work but will require scrolling to view entire screen

– 17" monitor or higher recommended • lower specification will work but will require scrolling to view entire

screen– 100 MB of free disk space

• Software– Windows 98 Second Edition– Windows ME– Windows 2000– Windows XP Home or Professional– Windows NT 4 with Service Pack 6– Microsoft Internet Explorer version 5.5 or higher

• version 6.1 recommended

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Printer information• Sabre certified Ticket printers

– Datasouth Documax A3300– Mannesman Tally 5200– Texas Instruments 810– Texas Instruments 885– Texas Instruments 895– Data Products 120– Data Products 200– Compuprint 324

– Currently testing other possible printers

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Key DeliverablesSabre GDS customisation for Aeroflot

• Aeroflot availability display• Aeroflot host ticketing with System Generated Ticket Number

• Agency eServices website with special Aeroflot & Russian market content

•Russian language solutions (Sabre Virtually There, eServices, MySabre)

•Local Russian market Service & Support• Helpdesk & Training

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Sabre’s Russian service partner - ATS• Airline Technology Services - ATS

• Sabre’s partner for travel agency support in the Russian market

• Providing– Travel agency training (with training companies)– Agency Helpdesk services– Installation support

• ATS is also working on a range of other support services for Sabre and Aeroflot including– Airline Helpdesk– Customisation & development– Translation services

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Agency Training• 5 Training classrooms opened on 6 December

• Sabre certified Trainers– All attended & passed Train the Trainer with Sabre

• Providing 5 day Sabre agency training (week cost is USD$236)– 3 days Basic Sabre Reservations course– 2 days Fares & Ticketing course

• Additional classrooms will open in January

• Further Training• Super-user seminars will take place

– 3 day seminar – taking place three times – end February & early March– Advanced Ticketing, MySabre & printer setup, agency administrator functions

• Classroom Training will continue after cutover date– 5 day classes plus additional advanced topics

• Personal Trainer CD based training– For agency staff who cannot attend classroom training– Refresher for classroom trained staff– Evaluation version available today– Certification version available soon

• All Training material available in Russian and English

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Sabre Moscow Helpdesk• Staff currently attending Sabre Helpdesk Training

• 8 weeks Helpdesk training• Travel Industry & customer service background

• Phase I of Helpdesk opening on 20 January 2005• Mon – Fri 0800 – 1900 Moscow hours• Sat – hours to be advised• Main focus in Jan- Mar is supporting MySabre installations• Opening hours will be evaluated by cutover date (22 Mar)• After cutover – Full Sabre system support

• Contact by Telephone, Email, Fax or Sabre queue

• Second level support provided by • Sabre London Helpdesk• Sabre Support agents will be onsite in Moscow Jan - May

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Agency Contracts/Order Process

• Aeroflot Sales department• Signing new contracts with their travel agents, including

terms for Sabre access– Number of TAs (workstations/users) $30 each– MINI address required Y/N (for back office) $30 each– Number of printer addresses Free– Ticketing (with IATA or validator) Free– However agent must provide their own ticket printer which

must be one that is certified by Sabre• Online Order form can be completed by travel agent at

Aeroflot website for each location migrating from Gabriel to Sabre. The Order Form can be printed for signature.

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Agency Contracts/Order Process• Once Order Form received by Aeroflot Configuration

department• They will send agency Orders to Sabre Operations group

– (planned for approx 200 PCCs per week from mid Jan 2005)

• Sabre Operations Group create• PCC, TAs, MINI address, printer addresses & MySabre ID• Provide information back to Aeroflot Configuration

• Aeroflot Operations will create setup for each new location and send out installation info to agency• Installation information page on Aeroflot website

– PCC, TAs, temporary EPR (training access)– Installation instructions & details for download or CD

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MySabre Installations

• Agents will either• Download MySabre from Internet (broadband connection)• Install MySabre from Installation CD (dial up connection))

• Installation routine performed by customer• Agents will be able to use Helpdesk support for:

– Problems with download– Step by step advice– TA issues– Setting up printers (specially ticket printers)– EPR issues– Troubleshooting hardware– Troubleshooting Internet connection

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Cutover activities

• Cutover on 22 March 2005

• Gabriel to SabreSonic conversion• Inventory• PNR data• Fares• Departure control

• EPR cutover from Training access to Live access

• Agency PNR conversion• Agents will receive list of their new PNR locators• Will need to CLAIM these PNRs into Sabre PCC

• Aeroflot will disconnect all SITA Gabriel access by 31 March 2005

Sabre GDS Solutions

For the Russian market

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Sabre GDS solutions• MySabre Russian

• Aeroflot availability display

• Russian Ticketing • Aeroflot host ticket printing (like BSP model)• Local printer certification as host ticket printers• Off-host ticket printing solution for other airlines• MINI Interface to mid/back office systems

• Russian Agency eServices• Agency website with translated training and tools• Aeroflot & Sabre/ATS specific content

• Russian Virtually There• Live online itinerary

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MySabre Russian

• Web portal – point of sale• Sabre emulator with Point & Click• Agency eServices tab• Portlets with market specific information• Streamlined bandwidth requirements (36K modem)• Sabre Print Module (SPM) host printing• Russian menus, scripts, documentation & tags

• Aeroflot availability display• SU flights shown ahead of other carriers by default• Will match Aeroflot partition displays

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MySabre Russian

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MySabre Russian

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MySabre Russian

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Russian Ticketing

• Current Russian ticketing options• Gabriel Aeroflot host ticketing• Sirena systems via Transport Clearing House• Off host ticketing solutions via Vouchers type products

• Sabre host ticketing for Aeroflot • System Generated Ticket Numbers (not preprinted)• IATA Resolution 722 format• BSP Revision 20 structure for reporting (RET file) to SU• IATA number or SU Validator controlled at agency level• Mode indicator (determines how ticket has been issued)

– Automated price quote from Sabre, forced price quote or manual fare creation

• Beta test begins end Jan 2005/release end Feb 2005• IUR (interface) information available for mid/back office

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Russian Ticketing• Certified ticket printers

• Existing Sabre printers– TI810, TI885/895, Datasouth A3300, MT5200, DP120, DP200

• Additional printers under certification– Compuprint 324– Other Russian market printers being tested

• Non-Aeroflot ticketing• Non-host (vouchers) ticketing solution for other airlines• Next generation solution planned for release in Mar 2005

• MINI interface to mid or back office systems• SU host ticketing automatic transmission• Sabre accounting lines created by vouchers solution

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Russian Agency eServices

• Online website with resources for travel agents• Training & Tools

– Quick Reference guides– Format Finder– Past Date PNRs

• Local industry information• Aeroflot information• Sabre/ATS information

• Russian language content• Aeroflot and Russian content managed locally in Moscow

• Linked to MySabre

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Agency eServices

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Agency eServices

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Agency eServices

http://eservices.sabre.com

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Sabre Virtually There

• Realtime Online Itinerary• Email from PNR• Live link within email

• Travel agency logo branded

• Download to calendar etc.

• Second chance bookings (Car & Hotel) – controlled at agency level

• Destination information, weather, currency etc.

• Choice of languages (including Russian)

• http://www.virtuallythere.com

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Sabre Virtually There

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?Questions