“.aero shortcuts”

Pilot Service Implementation

and First Results

Dot Aero CouncilOctober 16, 2003

Dot Aero Council

Agenda Background and awareness building

What are the current features ?

How does it work ? Implementation characteristics

Lessons from Pilot implementation

Users Feedback

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Background, awareness building

Background– Pilot operational between Oct 3 and November 7– Key objective - collect feedback from potential users– MoU with Geneva International Airport – ICANN approval for SITA to register names

Awareness campaign – ITU TELECOM 2003 – Geneva International Airport– ACI– SITA – PR coverage (ITU Show news, FT, RSR, silicon.com)

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What are the current features?

You know the flight number

You know the route You know the airport

AF1234.AERO

Status information on selected flight displayed

GVA-CDG.AERO GVA.AIRPORT.AERO

The list of flights is displayed, select your flight

Access to portal with airport information

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How does it work? Available on

– web enabled mobile phones – web enabled PDAa – PC or laptop with Internet Access

Provided to the passengers and greeters Allows to obtain quickly and reliably

– flight schedules for the day– flight status– boarding gate

Works from any geographical location

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Service architecture

Future services

FLIGHT STATUS SERVICE

Airline/Airport/Added value

service web sites

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System implementation

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Lessons from Pilot Implementation Getting status data from GVA Airport

– Implemented in a timely and effective manner– The model for interfacing can be reproduced

Mobile Telephones, PDAs– A lot of models, some powerful, some basic– Lack of applicable standards– There is room for standardization – Workload to take into account

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User Feedback (Data)

Data available from from Host1 and Host2

Measured from 9th to 13th October

Received 3340 queries

Collected 244 feedback responses

How often would you use this service if it was widely available at airports ?

At every

opportunity 43%

Often

29%

Time to time

15%

Rarely or

never13%

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User Feedback (Comments)

Comments received are supportive:

– Fast access to information – Intuitive and easy to use– Access directly to required information– Use across all airports please– More features suggested , like schedules