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AE 301 COMMUNICATIVE ENGLISH 2
TOPIC 3: ENQUIRIES AND COMPLAINTS
Title : Making EnquiriesCoure : AE301 COMMUNICATIVE
ENGLISH 2To!i" : Oral Presenai!n SkillsPro#r$%%eLe$r&i
Out"o%e'PLO(
: PLO 3
Coure Le$r&iOut"o%e'CLO(
: CLO 3 Lisen an" res#!n" ! enquiries using a##r!#riae
language
M$i& O)*e"ti+e : 3$1 Make !ral an" %rien enquiries &e$g$
'ia ele(r!ni( )ails*
)e)!ran"a !r +!r)al leers,S!e"i,i"O)*e"ti+e'(
: 3$1$- Sae .e naure !+ enquiries$
Ti%e Re-uire. : /0 )inues
M$teri$l &ee.e. : 10 'isual ai"s %.i(. in(lu"e #i(ures* real
!e(s* gra#.s (.ars e($
Grou! i/e 'i, $&( : 3 su"ens in a gr!u#$
Cl$roo% Setti : In gr!u#s !+ 3$
Pre!$r$tio& : N!ne$
Pro"e.ure : O#ening Inr!"u(i!n In#u &10 )inues,
4rie .e %!r" 5enquir67 !n .e !ar" an" "is(uss .e "e+inii!n !+
.e
%!r"$ Lis "!%n .e )eanings !+ .e %!r" !n .e !ar" an"
"is(uss$
I"eni+6 #ars !+ s#ee(. !+ .e %!r" an" rans(rie .e %!r" in!
#.!nei( s6)!l$ Su"en %.! ges .e (!rre( ans%er %ill ge a
s)all
#resen$ 'to re-uet i&,or%$tio& loo i&to $ ,or(
A(i'i6 &20 )inues,
14 8is(uss 5%.6 enquiries are )a"e97 Ea(. gr!u# )us lis "!%n
a
leas .ree siuai!ns an" #resen .e)$ Ask !.er gr!u#s !
(!))en an" a"" s!)e !.er rele'an siuai!ns$ All gr!u#s
#resen* "is(uss an" (!))en$'e4#: E&-uire $)out $ !ero&
5e$lt5 6 Ho7 $re ou8 A $)out t5e ,oot)$ll %$t"5( et"4
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24 Su"ens I"eni+6 %a6s !+ )aking enquiries$ :rains!r)ing$
'$4
Or$l 6 %eet !e$ i& !ero& or !5o&e )4 Letter %$il
7rite "4 e 6 %$il(
34 Ea(. gr!u# "is(usses .e a"'anages an" "isa"'anages
!+
)aking enquiries 6 using "i++eren )e.!"$$ 8is(uss .e )!s
e++e(i'e %a6 !+ )aking enquir6$
94 8is(uss e;#ressi!ns use" ! )ake enquiries$ Su"ens gi'e
res#!nses an" lis "!%n !n .e !ar"$
4 4!rk in gr!u#s$ Use .e a!'e e;#ressi!ns ! +!r) quesi!ns$
&Making enquiries,
C!n(lusi!n Cl!sure +!r .e a(i'i6 &10 )inues,
Su"ens %!rk in gr!u# !+ .ree* C.!!se !ne ineresing siuai!n
in
)aking enquir6* %rie a "ial!gue +!r - )inues "ra)a$$
;ollo7 u!E&5$&"e%e&tA"ti+it
: Ask su"ens ! "e)!nsrae !r a( !u .e "ra)a $
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A!!e&.i>
ANS?ERS
O!e&i8e+inii!ns )eanings = e&-uir
= T! ask* ! reques in+!r)ai!n* l!!k in! >>e($
Pars !+ s#ee(.
i$ Enquir6 = n!un
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ii$ Enquire = 'er
iii$ Enquirer ? n!un
P.!nei( S6)!l
e&@-uir@ & n=k% r * n k% =r
,n. pl. e&@-uir@ie
A(i'i6 1
4.6 "! #e!#le )ake enquiries9
a$ T! seek +!r in+!r)ai!n
$ T! )ake (lari+i(ai!ns a!u s!)e.ing
($ T! ask a!u s!)e.ing
Siuai!ns
a$ A .e us sai!n ? asks a!u us i(kes
$ A .e su#er)arke ? asks a!u #ri(es* >$
($ A .e resauran ? asks a!u +!!"
A(i'i6 2
4a6s !+ )aking enquiries
a$ Oral ? )ee s#eak in #ers!n !r #.!ne$ Leer )ail %rie($ e ?
)ail
A(i'i6 3T.e a"'anages an" "isa"'anages !+ )aking enquir6
(.annels
a$ Oral ? (!n'in(ing an" e++e(i'e %a6* i))e"iae res#!nse @
+ee"a(k*$ Leer )ail ? %rie* ake i)e* (!nen re(ise @ (!n(ise,*
i)#!ran* (lear in+!$($ E= )ail ? (!n'in(ing %a6* (!nen re(ise @
(!n(ise,* sen" ! (!rre( #ers!n* (lear in+!$
A(i'i6 /
Using .e siuai!ns gi'en in A(i'i6 3* )ake enquiries using .e
+!ll!%ing e;#ressi!ns
a$ OAL ? Suggese" e;#ressi!ns
i$ I %!ul" like ! kn!% a!u )!re a!u
>>>>>>$
ii$ 4!ul" 6!u )in" elling )e )!re a!u >>>>>$$
iii$ 4!ul" i e all rig. i+ I ask 6!u a!u
>>>>>>>$$$
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i'$ Ma6 I kn!% i+ .e (!)#an6 .as ran(.es in Eas Mala6sia9
'$ C!ul" 6!u ell )e a!u .e naure !+ .e !9
'i$ C!ul" 6!u ell )e a!u .e quali+i(ai!ns nee"e" +!r .e !9
'ii$ C!ul" 6!u #lease ell )e a!u >>>$$
