Advisory & Performance Services Brochure · Advisory and Performance Services take a value-based approach to service; we call it Proven Outcomes. Our experts work with you to define

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Advisory and Performance ServicesDriving outcomes through value-based services

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“ How can I reduce my operating budget and ensure all of my facilities run smoothly? I need to be accountable for every expenditure and show results. “

“ Every component of our organization needs to be competitive. That includes our real estate. How can our facilities contribute to the bottom line? “

“ How do I juggle repairs, compliance issues, and budget constraints while keeping everyone happy? We work hard. How do I show results? “

“ How can I create a perfect place for our organization to achieve its goal and better serve our customers? “

We understand the critical importance of facilities to your organization. You need them to operate efficiently and contribute to the bottom line. Service programs keep buildings performing at their best. At Siemens, we approach this topic very seriously.It’s part of our commitment to creating perfect places that help organizations achieve their most ambitious goals. Our Advisory and Performance Services portfolio is how we make it possible.

Advisory and Performance Services take a value-based approach to service; we call it Proven Outcomes. Our experts work with you to define a service program based on the goals and outcomes you need to achieve. We help you reach those goals with the support of knowledgeable service professionals, the latest digital technology, and smart processes that increase productivity and efficiency. These services deliver the results you need and demonstrate them with consistent tracking and robust reporting. Advisory and Performance Services are designed for your success.

Service – The foundation of success

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Advisory and Performance Services | Building Technologies


Designing service strategies to meet your business goals.

Defining success Together, we will put in place the process for monitoring performance and measuring results.

Delivering performance Through your service program, you’ll be leveraging the full resources of our entire organization to address your business goals.

Demonstrating results We document results through tracking and reporting of your KPIs, providing the metrics you need to demonstrate performance. We regularly review the results of the service program and discuss potential changes.

Turning Key Performance Indicators into Measurable/Proven Outcomes We work closely with your team and identify your goals and key performance indicators to measure our progress. We define a tailored strategy, deliver industry-leading services, and demonstrate results.

a Profitability

a Growth

a Safety

a Compliance

a Operational Efficiency

a Best-in-Class Staff

a Customer Satisfaction

a Outcomes

a Indoor Environmental Conditions

a System Availability

a System Performance

a Operating Costs per SQ FT

a Workflow Optimization

a Safety & Compliance

a Uptime

a System Lifecycle

a Energy Costs

Business KPIs Facility KPIs

Highlights• Service programs

tailored to meet your specific goals and deliver outcomes

• Key performance indicators define desired results and measure program success

• Programs can support basic system management or take performance to a more advanced level with digital services and analytics

• Leverages the full range of Siemens resources to meet your business goals

You have goals. We can help you meet them. By leveraging our Proven Outcomes approach, your business objectives become the cornerstone of a tailored service program

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Building Technologies | Advisory and Performance Services


Services that keep systems performing at their best, as designed and intended to operate, help you achieve:

• Optimized comfort, safety, and security

• Fulfilled regulatory requirements

• Greater transparency into critical systems

• Reduced operating risk

Facility Assessment & PlanningIn-depth building system assessment and recommenda-tons, definition of relevant KPIs, and development of your service program

Test & InspectionRegular check-ups to measure system performance compared to your defined facility and regulation requirements and risks

Preventive ServicesServices performed on a regular schedule or based on data analytics to verify and improve system state

Documentation ManagementManagement of critical building system and compliance information, with organization and access determined by your needs

Corrective ServicesImmediate response to system failures or faults to restore functionality and integrity to desired state

Digital Services

Manage System Operation & Compliance

Enhance building performance with improvement measures that increase productivity and efficiency; common outcomes include:

• Enhanced system performance

• Streamlined operational processes

• Improved decision-making through data analytics

Optimization PlanningPlanning and prioritization of improvement measures to increase building and/or process performance and efficiencies

Predictive ServicesSystems are audited and monitored to detect abnormalities or faults, with recommendations provided and/or corrective actions taken

System Improvements & IntegrationEnhancements or additions to your current system to increase operational/energy efficiencies, staff productivity, and system performance

Training & Operational Support

Training, coaching, and on-site support to increase staff productivity and knowledge

Managed ServicesOn-site and/or remote resources monitor system events and alarms, and take appropriate action

Optimize Performance & Productivity

Enhance Energy Management & Sustainability

Protect Lifecycle Investment

Leverage past investments and address future requirements with advanced and proven technology, to achieve outcomes such as:

• Extended system life• Maximized return on

investment• Realized benefits of new

technology

Technology PlanningConsulting services identify technology improvement opportunities that help achieve performance goals while leveraging past investments

System Updates / UpgradesSoftware upgrades and firmware updates are provided, delivering the most current technology and functionality

System Migration / ModernizationEnhancements to your systems by elevating them to the most current hardware and software platforms, resulting in increased functionality and performance levels

Retrofits & ExtensionsModifications are made to existing systems to accommodate changes to your facility usage and footprint

New Installation ServicesStartup, commissioning, and other installation services are completed to ensure new equipment operates at maximum performance

Increase the value and competitiveness of buildings and infrastructure by delivering solutions that:

• Conserve energy • Maximize efficiency• Minimize operating costs• Reduce environmental

impact

Energy & Sustainability Master PlanningStrategy and planning services provide a detailed master plan to provide budget transparency, enable improved performance and sustainability, reduce energy consumption, and minimize operational costs

Energy ConservationImplementing energy conservation strategies reduces total carbon emissions through efficiency measures and minimizes energy spend by optimizing consumption

Energy Production & StorageUsing innovative design and simulation tools. energy production and storage solutions improve energy efficiency, energy availability, security of supply, and carbon reduction

Energy ProcurementWith advanced procurement technologies and beneficial contract terms, these tailored procurement and supply services reduce costs, reduce risks, and create certainty

Services that deliver the outcomes you want to achieve.We’ve structured our service portfolio around achieving the common facility outcomes that help organizations meet their business goals.

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Why Siemens? For the service you deserve.With the challenges you face every day, you deserve a service provider able to deliver results through a robust and reliable program. With Advisory and Performance Services from Siemens, you have both. You can count on us as your single source for reliable service that ensures system operation, optimizes performance, and protects your facility investment, long-term.

Through services from Siemens, you’ll gain the peace of mind that comes from knowing your building is in the right hands. Only Siemens offers the proven combination of expertise, approach, and service delivery: working together to deliver the business outcomes you need.

Expertise § An industry leader in building technologies for over 100 years, recognized for delivering service and technology innovations

§ Expertise that is proven in the field with more than 30,000 service customers and the most highly trained professionals in the industry

§ A single-source partner with a complete service portfolio and turnkey capabilities for immediate and long-term success

§ Resolution of over 72% of calls received from customers with remote access capabilities, typically within 30 minutes

Integrated Approach § A flexible, scalable approach that aligns services with your unique situation and business goals

§ A tailored service program based on an integrated portfolio of services that delivers value throughout the lifecycle of your facility

§ Regular reporting that demonstrates results and ensures achievement of your goals

Service Delivery § More than 3,100 local service experts at 100+ offices in North America, committed to delivering world-class service

§ Dedicated, experienced, and highly trained service professionals that know your systems and building codes

§ Smart building and IT experts in our North American Digital Services Center

§ Fully-staffed, state-of-the-art, North American Customer Service Center for 24/7 emergency remote response and technical support

§ Certification of company-owned branch offices, proven workflow standards and processes for reliable service delivery

§ A tradition of superior customer service, satisfaction, and loyalty

Branch OfficeNorth American Customer Service Center Digital Service Center

“Very knowledgeable service techs… the service engineers are always willing to help in any situation.“

– SIEMENS HOSPITALITY CUSTOMER

“Siemens continues to be proactive in improving service year-over-year by working with the customer on performance metrics.“

– SIEMENS ENTERPRISE CUSTOMER

Voice of the Customer

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Siemens comprehensive service portfolio helps you achieve all of your service goals.

Planned maintenance extends lifecycle, protects investment

Documented results aligned with your facility’s Key Performance Indicators, providing metrics that demonstrate performance

Predictive services prevent failures of critical systems and reduce operating risk

Maximized return on investment with migration strategies

Broad portfolio of services protects your critical spaces

Proper maintenance ensures reliability and safety

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We know building systems inside and out. Through Advisory and Performance Services, you have access to more than 100 services that address every facet of your building. With a tailored approach, we apply our comprehensive service portfolio to meet your specific facility objectives and business goals.

We support systems from Siemens and other providers for:

• Building Automation

• Energy

• Mechanical

• Electrical

• Fire Safety

• Security

Scheduled services assure proper operation, protect people and property

Optimized strategies maximize energy efficiency

Digital Service Center monitors your facility 24/7 to protect your assets and minimize downtime

Digital Services leverage data to identify issues before there are potential problems

Improved building performance and operational efficiencies with integrated building solutions

Inspection and testing to comply with applicable codes and requirements

Optimized systems improve productivity and minimize occupant complaints

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Part # 153-SBT-429 (07/2018)

Subject to changes and errors. The information given in this document only contains general descriptions and/or performance features which may not always specifically reflect those described, or which may undergo modification in the course of further development of the products. The requested performance features are binding only when they are expressly agreed upon in the concluded contract.

© Siemens Industry, Inc., 2018

Published by Siemens Industry, Inc. 2018

Building Technologies Division 1000 Deerfield Parkway Buffalo Grove, IL 60089 Tel: (847) 215-1000

People spend about 90 percent of their time indoors.

Improve the places where they spend their lives and you improve their lives.

With our people and technology, our products and services, our aim is to create perfect places.

For every stage of life.

When building technology creates perfect places – that’s Ingenuity for life. #CreatingPerfectPlaces siemens.com/perfect-places


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Advisory & Performance Services Brochure · Advisory and Performance Services take a value-based approach to service; we call it Proven Outcomes. Our experts work with you to define