ADVIA 360, 560, and 560 AL Hematology Systems: Correlation

Answers for life.Unrestricted © Siemens Healthcare Diagnostics Inc. 2015 All rights reserved.

ADVIA 360, 560, and 560 AL HematologySystems: Correlation Results

Sue Mead, Global Hematology Marketing

Unrestricted © Siemens Healthcare Diagnostics Inc. 2016 All rights reserved.

Table of Contents

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Page 3-5

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Page 7-8

Page 9-10

Page 11-12

Page 13-14

Page 15-16

Page 17

Early Adopter Customer Survey

Early Adopter Engineer Survey

Norway ADVIA® 560 AL System Results

Italy ADVIA 560 AL System Results

Germany ADVIA 560 System Results

U.S. ADVIA 560 System Results


Contact Information

A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing


Early Adopter Customer Survey

Page 3

Customer Survey: New System Design

Germany:ADVIA 560

System

Italy:ADVIA 560 AL

System

Norway:ADVIA 560AL System

How would you rate the following new design of the system as it relates to (1 = dissatisfied, 4 = satisfied): Rate 1-4 Rate 1-4 Rate 1-4

Rate the ordering of reagents and consumables. 2 N/A N/A

How satisfied are you with the Operator’s Manual? 3 4 4

How satisfied are you with the instrument’s performance? 3 4 4

How satisfied are you that you received the right amount of training to run the instrument? 4 4 4

Customer Survey: Software

Germany:ADVIA 560

System

Italy:ADVIA 560 AL

System


How would you rate the ease of use of the following (1 = dissatisfied, 4 = satisfied): Rate 1-4 Rate 1-4 Rate 1-4

Rate your overall satisfaction with the analyzer 3 4 4

Intuitiveness of the icons 4 4 4



Early Adopter Customer Survey (Cont.)

Page 4

Customer Survey: Assays

Germany:ADVIA 560

System

Italy:ADVIA 560 AL

System


Please rank the assay performance in terms of (1 = extremely dissatisfied, 4 = extremely satisfied): Rate 1-4 Rate 1-4 Rate 1-4

Accuracy and precision N/A 4 4

2-D barcode and the ability to scan in the reagents, controls, and calibrators 1 4 1

Customer Survey: Maintenance

Germany:ADVIA 560

System

Italy:ADVIA 560 AL

System


Please rate the maintenance procedures (1 = dissatisfied, 4 = satisfied): Rate 1-4 Rate 1-4 Rate 1-4

Daily maintenance procedure 4 4 4

Weekly maintenance procedures 3 4 N/A

Removal / replacement of waist containers 1 4 N/A

Please rate the workflow optimization and usability software:

Messages provide sufficient information to resolve any issues encountered 3 4 3



Early Adopter Customer Survey (Cont.)

Page 5

Customer Survey: Reliability

Germany:ADVIA 560

System

Italy:ADVIA 560 AL

System


How would you rate the system’s reliability in terms of (1 = dissatisfied, 4 = satisfied): Rate 1-4 Rate 1-4 Rate 1-4

Ability to operate without having to re-start the system / system breakdown frequency 4 3 4

The ability to troubleshoot based on the flags and events that can be seen in an event log 3 4 4

Customer Survey: Summary

Germany:ADVIA 560

System

Italy:ADVIA 560 AL

System


Please rank your overall satisfaction level regarding the following (1 = extremely dissatisfied, 10 = extremelysatisfied):

Rate 1-10 Rate 1-10 Rate 1-10

Operator interaction with the system hardware 9 7 9

The productivity and performance of the ADVIA 560 System 9 10 10

System reliability 9 8 10



Early Adopter Engineer Survey

Page 6

Service Engineer Survey

Customer Service Engineer Questions Germany Italy U.S.

Is the service software easy to use? Yes Yes Yes

Do the error codes give help in troubleshooting? N/A N/A Yes

Are all the areas of the instrument on which you must work easily accessible No Yes Yes

Is the service documentation available and accessible? Yes Yes Yes

Are service documentation and tools adequate? Yes Yes Yes

Can the systems be ordered and shipped correctly? Yes Yes Yes

Are spare parts orderable and available? Yes Yes N/A

Can the system be installed correctly? Yes Yes Yes

Do you feel that you are adequately trained to install, troubleshoot, and repair? No Yes Yes

Are TAS’s adequately trained to configure , troubleshoot, and escalate issues? Yes Yes Yes

Is the escalation process in place and does it work? Yes N/A Yes

Are the customers adequately trained? Yes N/A Yes

Was customer training content adequate or do customers need more to it? Yes N/A Yes

Have the comments from the Installation Ratings Reports been communicated to appropriate functions and are there any significantissues that would prevent full release?

Yes/No N/A N/A



Norway: ADVIA 560 AL System Results

Page 7 A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing


Norway: ADVIA 560 AL System Results (Cont.)

Page 8

PLTSPLTSPLTS NEUTS LYMPHSLYMPHSLYMPHS

WBCWBCWBC HGBHGBHGB MCVMCVMCV



Italy: ADVIA 560 AL System Results



Italy ADVIA 560 AL System Results (Cont.)

Page 10


PLTSPLTSPLTS NEUTSNEUTSNEUTS LYMPHSLYMPHSLYMPHS



Germany: ADVIA 560 System Results



Germany ADVIA 560 System Results (Cont.)

Page 12

WBCHGBMCV

PLTS NEUTS LYMPHS






U.S. ADVIA 560 System Results (Cont).

Page 14


PLTS NEUTS LYMPHS






WBC HGB MCV

U.S. ADVIA 360 System Results (Cont.)

Page 16

PLTS GRANS LYMPHS



Contact Information

Sue MeadGlobal Hematology MarketingSiemens Healthcare Diagnostics

Phone: +441189699384Mobile: +447921247262

Email:[email protected]


Documents

ADVIA 360, 560, and 560 AL Hematology Systems: Correlation