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Advancing Government through Collaboration, Education and Action Ground Rules Goal: Understand business requirements for public communities (e.g., SIGs and workgroups) and how we can improve the website to support public community usage. Focus on your business requirements and how you use the website (or how you want to use it). No right or wrong – we will capture all suggestions and comments. Consensus not required. We will not cover everything, but will stop when time runs out. 3
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Advancing Government through Collaboration, Education and Action
Public CommunitiesUsability Workshop
February 28, 2014
Advancing Government through Collaboration, Education and Action
Agenda
2:00 PM Introductions and Ground Rules2:15 PM Identify Typical Tasks2:30 PM Community Page3:00 PM Break3:10 PM Sub-Communities3:30 PM Community Administration4:00 PM Break4:10 PM Knowledge Management4:30 PM Summary and Questions
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Advancing Government through Collaboration, Education and Action
Ground RulesGoal: Understand business requirements for public communities (e.g., SIGs and workgroups) and how we can improve the website to support public community usage.
Focus on your business requirements and how you use the website (or how you want to use it).
No right or wrong – we will capture all suggestions and comments. Consensus not required.
We will not cover everything, but will stop when time runs out.
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Advancing Government through Collaboration, Education and Action
Logistics
We will have regular breaks.
We will be recording to capture all comments.
We will take notes and record comment using Bugherd, when possibile.
Looking for volunteers to “drive” the computer.
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Advancing Government through Collaboration, Education and Action
Format for Each SessionWhat are the typical tasks performed by:
– Members– Leaders– Administrators
Walk through how you currently perform the task.Identify areas of confusion.Identify missing capability.
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Advancing Government through Collaboration, Education and Action
Terms
CommunitySub-CommunityPublic vs. Private CommunityMemberCommunity LeaderSub-Community LeaderCommunity AdministratorSite Administrator
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Advancing Government through Collaboration, Education and Action
MemberWhat are the typical tasks a member would want to perform?
As a Community Leader, how do you want to interact with members?
How do members want to interact with your community?
What capabilities would encourage a member to interact more intensely?
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Advancing Government through Collaboration, Education and Action
Community LeaderWhat are the typical tasks a Community Leader would want to perform?
How do Community Leaders work as a team?
How do Community Leaders want to interact with your community?
What capabilities would enable Community Leaders to interact with members more effectively?
How can we improve collaboration across Communities?
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Advancing Government through Collaboration, Education and Action
Sub-Community LeadersWhat are the typical tasks a Sub-Community Leader would want to perform?
As a Sub-Community Leader, how do you want to interact with members?
How do members want to interact with you?
What capabilities would encourage a member to interact more intensely?
How can we improve collaboration across Sub-Communities?
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Advancing Government through Collaboration, Education and Action
Community AdministratorWhat are your typical administration tasks?
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Advancing Government through Collaboration, Education and Action
Contact Information
Please let us know if you think of anything you want to pass on:
Mark [email protected](571) 409-4914
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