AdvanceReservation Internet

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Advance Reservation Through Internet (www.irctc.co.in)

INDIAN RAILWAY CATERING & TOURISMCORPORATION LTD., (IRCTC LTD) a PSU ofMinistry of Railways have developed a system foradvance booking of Rail tickets throughInternet. The Web site for online booking is www.irctc.co.in The site is Veri Sign secured. Bookingprocedures are simple and user friendly.

Advance Reservation through Internet (www.irctc.co.in)Booking of Internet Tickets (i-tickets)

Service Charges for I-tickets:

Service charge of Rs. 40 per ticket in lower classand Rs. 60 per ticket in upper class (maximum 6passengers per ticket) is leviable in addition to thetrain fare.

Tickets will be delivered at the customers addressthrough courier at no extra cost other than mentionedabove.

Customer should register in the above site to booktickets and for all reservations/time table relatedenquiries Registration is free.

Before registration, customers should go through theTerms and Conditions which are available in the website.

Customer is allowed to register only one user ID withcorrect details.

Full fare tickets including Tatkal, Child tickets and ticketsfor senior citizens at conecessional rates can alonebooked through the website. Internet tickets can be bookedfor journey between any two stations on the route of thetrain including originating station and destination.

A maximum of 10 tickets can be booked in a month byan individual.

When the ticket is successfully booked, an e-mail will besent to the customer detailing the PNR, ticket status, farecharged etc. In the case of RAC /waitlisted tickets,subsequent alerts regarding the latest position are alsosent through e-mail periodically.

Online Advance Rail Reservation throughwww.irctc.co.in

Service Charge for E-ticket:

Service charge of Rs. 10/- for Second/Sleeper Class and Rs.

20/- in case of all other higher classes (1AC, 2AC, 3AC, CC,3E, FC) per e-ticket irrespective of the number of passengers(maximum six) booked on an e-ticket.

Payment for booking E-tickets:

Payment can be made by using all Master/Visa / Amexcards. A service charge of upto 1.8% is charged by mostof the Payment Gateways.

Account holders of major banks viz. State Bank of India,PNB, Indian Bank, ICICI, HDFC, etc. can also use NetBanking / Debit Cards facility for making payments for

tickets booked through internet.Customers can also use various Cash Cards for makingpayments.

In E-ticketing scheme, passengers get their reservationbooked through internet while sitting at home and occupytheir reserved seat on the basis of Electronic Reservationslip (ERS) taken out from their own computer or SMS sent byIRCTC/Railways along with the original Identity Card.

E-Tickets can now be booked using mobile phone alsothrough IRCTC mobile website www.irctc.co.in/mobile.

Procedure of Booking E-TicketCustomer should register in the above site to book ticketsand for all reservations/time table related enquires.Registration is free.

Before registration, customer should go through theTerms and Conditions which are available in thewebsite.

If for any reason, the finaloutput of the booking is notdisplayed in the screen,customer should check in the

menu History of tickets bookedin the home page beforeattempting again.


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Customer is allowed to register only one user ID withcorrect details of e-mail, mobile no., etc.

Full fare tickets including Tatkal, Child tickets and ticketsfor senior citizens at concessional rate can alone bebooked through the website. E-tickets can be booked for

journey between any two stations on the route of the trainincluding originating station and destination.

When ticket is successfully booked an SMS is sent to the

customer detailing the PNR, ticket status, fare chargedetc.

During the journey even if anyone of the passenger bookedon an e-ticket presents any of the Identity Cards mentionedbelow in original, the same is accepted as proof of identity(For Tatkal ticket same Identity card is to be presented during

journey which was mentioned at the time of booking of tickets) :

Voter Photo identity card issued by Election Commissionof India.

Passport.

PAN Card issued by Income Tax Department.

Driving Licence issued by RTO.

Photo identity card having serial number issued by Central/ State Government.

Student Identity Card with photograph issued byrecognized School/ College for their students.

Nationalised Bank Passbook with photograph.

Credit Cards issued by Banks with laminated photograph.

Unique Identification Card Aadhaar

It will be the responsibility of the passenger carrying anyoneproof of identifications mentioned above that the other

passengers booked on the e-tickets are bonafide passengersand are not travelling on someone elses name. If none of thepassengers is carrying anyone proof of Identity as mentionedabove, all the passengers will be treated as travelling withoutticket and shall be charged accordingly. If the passengers failto carry the Electronic Reservation Slip (ERS)/SMS sent byIRCTC containing journey details, a penalty of Rs. 50/- will beimposed.

Timings for Internet Reservation

Tickets on Internet can be booked from 00:30 hrs to 23:30 hrson all days.

1. Cancellation and Refund of E- Tickets

The electronic reservation slip cannot be cancelled atany regular counter of the Railways. The electronicreservation slip can only be cancelled online.

A. Cancellation Before Charting

The passenger can cancel the E- Ticket before chartingby logging in his User ID and password on the irctc.co.in.

Cancellation is not possible through any other User IDand password. Upon cancellation of ticket, IRCTC willprocess the refund electronically and credit the amountin same account which was used at the time of bookingof tickets.

B. Cancellation After Charting

1. For confirmed Tickets

The passengers will have to make an online requestthrough filing TDR. The claim will be processed by ZonalRailways Claims Offices by Train Chart verification, TrainRunning information etc., available with them and decideadmissibility of refund. On receipt from Railways, IRCTCwill refund the amount electronically to the passengersaccount. The passenger is not required to approach anyrailway counter for the purpose of cancellation.

2. Fully Wait Listed Tickets:

a. Fully waitlisted tickets are those tickets in which on onePNR, all the passengers are on waitlist. Such PNRs aredropped from the reservation charts at the time of

preparation of Final Train Charts and refund is creditedto customer account automatically.

b. Such passengers are not required to send online requestfor cancellation. IRCTC will cancel such tickets after dueverification and process refunds electronically.

c. On a PNR which has all the passengers on waiting list atthe time of charting, the name of such waitlistedpassengers will not appear in the charts and suchpassengers, if found travelling, will be treated asunauthorized and charged accordingly. However, on aPNR which has some passengers confirmed or RACstatus and some on waiting list, all the names includingthose on waiting list will appear in chart.

3. Part confirm/RAC/Waiting List

a. If on one PNR there is more than one passenger and atleast one passenger is having confirmed/RAC status andrests are on waiting list, names of all the passengersbooked on such PNR will appear in the chart.

b. A certificate can be obtained from the Ticket Checkingstaff in the train regarding non-travelling of wait-listedpassengers on such tickets and refund can be obtainedthereafter by sending online TDR request. Such requestwill be processed by Zonal Railway Claims Offices.

c. If all such passengers do not want to travel before chartpreparation, online cancellation can be done as atpresent. However, after chart preparation, online requestcan be filed through TDR. Zonal Railways Claims Officeswill process TDRs by verification from Train ReservationCharts and decide admissibility of refund amount. IRCTCwill arrange the refund to customers account on receiptfrom Railways as per extant refund rules.


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List of Cities for Courier Delivery of Internet Tickets

The following cities (PIN codes) are covered for door delivery of l-Ticket(E-Ticket can be booked from any city irrespective of the delivery limitations)

Please ensure two clear days before date of journey for HomeDelivery at the following cities of the State:-

Andhra Pradesh: Guntur, Hyderabad, Secunderabad Assam:Guwahati Bihar: Patna, Bhagalpur, Muzaffarpur Chandigarh:Chandigarh Daman: Silvasa Delhi: Delhi, Gujarat: Ahmedabad,Anand, Bhavnagar, Gandhinagar, Jamnagar, Rajkot, Surat, Vododara,Vapi Haryana: Ambala, Bahadurgarh, Ballabgarh, Karnal, Hissar,Panipat, Yamunanagar, Gurgaon, Faridabad, Panchkula HimachalPradesh: Baddi, Shimla Jammu & Kashmir: Jammu, SrinagarJharkhand: Ranchi, Jameshdpur, Bokaro Karnataka: Bangalore,Mangalore, Mysore Kerala: Kochi Madhya Pradesh: Bhopal, Gwalior,Indore, Jabalpur, Ratlam, Rewa, Ujjain Maharashtra: Aurangabad,Mumbai, Nagpur, Pune, Thane Orissa: Bhubaneswar Pondicherry:

Pondicherry Punjab: Abohar, Amritsar, Bhatinda, Ferozpur, Hoshiarpur,Jalandhar, Ludhiana, Pathankot, Patiala Rajasthan: Ajmer, Jaipur, Jodh-pur, Kota, Udaipur Tamil Nadu: Coimbatore, Chennai, Madurai UttarPradesh: Agra, Allahabad, Aligarh, Bareilly, Bijnor, Budayun,Chandausi, Dadri, Firozabad, Hathras, Izzatnagar, Jhansi, Kanpur,Lucknow, Mathura, Meerut, Moradabad, Muzaffarnagar, Mirzapur,Saharanpur, Shahjahanpur, Varanasi, Vrindavan, Ghaziabad, Noida,Greater Noida, Hapur Uttarakhand: Dehradun, Haldwani, Nainital,Rishikesh, Roorkee West Bengal: Kolkata, Howrah, Siliguri.

Please ensure three clear days before date of journey forHome Delivery at the following cities of the State:-

Andhra Pradesh: Cuddapah, Kakinada, Kurnool, Nellore, NizamabadRajamundry, Tirupati, Vijayawada, Visakhapatnam, Warangal AsDibrugarh, Jorhat, Nazira, Sibsagar, Silchar Chhattisgarh:Bhilai, Bilaspur, Raipur, Raigarh Gujarat: Bhuj, Kandla, Hazira, BharuNandia, Navsari Jammu & Kashmir: Anantnag, BijbehJharkhand: Dhanbad Karnataka: Belgaum, Dharwad, GulbarHubli, Manipal, Tumkur, Udupi Kerala: Alapauzha, Aluva, ChengannKannur, Kollam, Kottayam, Kozhikode, Palakkad, TiruvallaThiruvananthapuram,Thrisur Madhya Pradesh: Guna, Katni, SaSaugor Maharashtra: Nasik, Kolhapur, Jalgaon, AkoMeghalaya: Shillong Manipur: Imphal Mizoram: Aizwal NagaDimapur, Kohima Orissa: Cuttack, Puri, Rourkela Rajasthan:Road, Bikaner Sikkim: Gangtok Tamil Nadu: Coimbatore, ErKovilpatti,Tiruchchirappalli,Tirunelveli, Nagercoil, Tuticorin, SalemTiruppur, Rajapalayam, Sivakasi, Ooty, Mettupalayam, Thanjavur,Dindigul, Virudhunagar Tripura: Agartala West Bengal: AsDarjeeling, Durgapur, Hoogly, Haldia, Kharagpur.

Please enter correct PIN codes for flawless delivery

The following publications (2010-11 editions) of theStatistics and Economics Directorate of Railway Board

are now available for sale:1. Indian Railways Year Book : Rs. 100 per copy2. Indian Railways Annual Report & Accounts : Rs. 150 per copy3. Indian Railways Annual Statistical Statements : Rs. 600 per copy

These publications are, as usual, available at the sales outlets of The Controller of Publications,

Civil Lines, Delhi and at the National Rail Museum, Chanakyapuri, New Delhi.Indian Railways Annual Statistical Statements contain exhaustive statistical data on IndianRailways covering wide spectra like assets, financial performance, personnel, safety etc.A very useful reference book for research scholars, Railway enthusiasts and other users. 2010-11edition also contains data of each statement for the last 10 years. The publication is availableat the National Rail Museum, Chanakyapuri, New Delhi.

Documents

AdvanceReservation Internet