Upload
kaspar
View
71
Download
0
Tags:
Embed Size (px)
DESCRIPTION
Advanced i ServiceDesk Setup and Customization . Tim Prado Dan Maddux TMA Systems. Customizing i SD. A Few examples Understanding the concepts Making the changes Should I have TMA make the changes? Testing Roll Out. A Few Examples. A Few Examples. A Few Examples. A Few Examples. - PowerPoint PPT Presentation
Citation preview
Advanced iServiceDesk Setup and Customization
Tim PradoDan Maddux
TMA Systems
Customizing iSD• A Few examples• Understanding the concepts• Making the changes• Should I have TMA make the changes?• Testing• Roll Out
A Few Examples
A Few Examples
A Few Examples
A Few Examples
Understanding the Concepts• Understand basic HTML• Select a decent editor• Consider some training• If you’re an HTML expert, this is a breeze
Here’s a quick test<form action="/request_submit.cgi" enctype="x-www-form-encoded" method="post" name="RequestForm"> <input type="hidden" name="Request Type" size="20" value="WEB"> <input type="hidden" name="Building" size="20" value="BLDG_DEF_KEY"> <!-- <input type="hidden" name="Requester IP Address" size="20" value="HOSTIPADDRESSKEY"> //--> <!-- <input type="hidden" name="Authenticated User" size="20" value="ISD_AUTHUSER_KEY"> //--> <input type="hidden" name="LOG_RQ_FK" size="20" value="LOG_RQ_FK_KEY">Add the following line of code below the LOG_RQ_FK code:<input type=”hidden” name=”LOG_RC_CODE” size=”20” value=”PP” - replace PP with the repair center code.
Making the Changes• Download default pages from support site• Make a folder to store the original files • Copy the working files into your iSD folder• Make your changes in a test environment• Refresh the pages as you make changes• Save completed files in a separate folder
Should TMA make the changes?• If you do not know basic HTML• You don’t have staff that with the knowledge• If you want to have support on the pages• You are willing to schedule the service• You have the budget to do so
Testing• You must test your changes thoroughly• Regardless of who made the changes• Step through every page to completion• Verify that data made it to WebTMA
Roll Out• You don’t have to roll it out to everyone• Sample rollout to select group• Verify that changes, spelling, grammar, phone
numbers, links are correct and working• Roll it out to your entire client base• Be a success and verify that success with
customized surveys
Let’s Look at It Live
Questions?
Please complete the evaluation.