Adv Shri. Ram Jethmalani

Adv Ram Jethmalani born 14 September 1923, is a popular Indian lawyer and

politician. He has served as India's Union Law Minister and as Chairman of Bar

Council of India. He has represented a large number of cases from the high-

profile to the controversial.

Adv Ram Jethmalani is known as a maverick lawyer with many distinctions to

his credit. He obtained a law degree at an early age of 17 and started practising

law in his hometown (in today's Pakistan) until the partition of India. The

partition led him to move to Mumbai as a refugee and he began his life afresh

with his family. He was elected a Member of Parliament in 6th and 7th Lok

Sabha on a Bharatiya Janata Party (BJP) ticket from Mumbai. He has served as

Law Minister of India and also as Minister of Urban Development during the

Prime Ministership of Atal Bihari Vajpayee. In 2010 he he was elected to Rajya

Sabha. He is a well-known face amongst the legal community in India. Even

though his forte lies in criminal law, he has appeared in many high-profile civil

cases. On 7 May 2010 he was elected to be the president of Supreme Court Bar

Association.

Shri Ram Jethmalani first came to spot light with his appearance in the famous

K. M. Nanavati vs. State of Maharashtra case in 1959 with Justice Y V

Chandrachud, later to become Chief Justice of India.

He has taught Comparative law at International Law at Wayne State University

in Detroit, Michigan. He has also been the Chairman of Bar Council of India for

four tenures both before and after the emergency. He was also a member of

International Bar Association 1996.

He is Professor Emeritus at Symbiosis Law School, Pune since 2003 & has been

a guiding force not only to the Law students but also for healthcare students and

doctors.

Shri Jethmalani will be touching on certain issues related to Euthanasia &

Surrogacy.

Key Learnings

Euthanasia is legal in India. On 7 March 2011 the Supreme Court of India

legalised passive euthanasia by means of the withdrawal of life support to

patients in a permanent vegetative state.

It’s a landmark law which places the power of choice in the hands of the

individual, over government, medical or religious control which sees all

suffering as “destiny”. The Supreme Court specified two irreversible conditions

to permit Passive Euthanasia Law in its 2011 The high court rejected active

euthanasia by means of lethal injection. In the absence of a law regulating

euthanasia in India, the court stated that its decision becomes the law of the land

until the Indian parliament enacts a suitable law. Active euthanasia, including

the administration of lethal compounds for the purpose of ending life, is still

illegal in India, and in most countries.

Surrogacy: A Surrogacy arrangement or surrogacy agreement is the carrying of

a pregnancy for intended parents. There are two main types of surrogacy,

gestational surrogacy (also known as host or full surrogacy) and traditional

surrogacy (also known as partial, genetic, or straight surrogacy. In gestational

surrogacy, the pregnancy results from the transfer of an embryo created by in

vitro fertilization (IVF), in a manner so the resulting child is genetically

unrelated to the surrogate. Gestational surrogates are also referred to as

gestational carriers. In traditional surrogacy, the surrogate is impregnated

naturally or artificially, but the resulting child is genetically related to the

surrogate.

Intended parents may seek a surrogacy arrangement when either pregnancy is

medically impossible, pregnancy risks present an unacceptable danger to the

mother's health or is a same sex couple's preferred method of procreation If the

surrogate receives money for the surrogacy the arrangement is considered

commercial surrogacy, if she receives no compensation beyond reimbursement

of medical and other reasonable expenses it is referred to as altruistic. The

legality and costs of surrogacy vary widely between jurisdictions, sometimes

resulting in interstate or international surrogacy arrangements.

Mr.Thumbay Moideen

Founder President, Thumbay Group

Title of Talk: Success Mantras of the Thumbay Group

Thumbay Group, is a multinational conglomerate headquartered at DIFC -

Dubai, United Arab Emirates (UAE) has been described as “a man of vision

and dynamism, with a determination to succeed.” Mr Thumbay Moideen is

recognized in India and beyond, for the various achievements to his credit. He

was the first expatriate to be invited by the rulers of Ajman to start a medical

college in the UAE. Thus, the Gulf Medical University was established, which

ultimately became a destination for medical education for students from over 73

countries.

Starting with the establishment of Thumbay Group in 1997, Thumbay Group

was listed at number 44 among the "Top 100 Making an Impact in the Arab

World" by Forbes Middle East.

Mr. Moideen has received several awards. Mr. Moideen has featured in various

lists such as "Top Indian Leaders in the Arab World” by Forbes Middle East

Magazine – twice; in 2014 & 2015, Arabian Business 50 Richest Indians in the

GCC by Arabian Business Magazine, published by ITP Publishing Group.

Mr. Moideen has been a speaker at various conferences and seminars held in

America, Europe, Middle East and the Indian subcontinent, in prestigious

programs like the Emirates NBD Global Business Series - Dubai, the 1st

International Conference on 'Cooperation in Higher Education within the

EURAS' held under the auspices of the Eurasian Universities Union (EURAS) -

Istanbul, the Vibrant Business Summit - Gandhinagar, the 7th Annual Higher

Education Summit Asia – Singapore, World Bank – Washington, the

International Association of Universities President (IAUP) – Tokyo etc.

The presentation of Mr. Thumbay Moideen would evolve around the growth of

the THUMBAY Group beginning with the origin and challenges faced in

establishing the Gulf Medical University and the THUMBAY Network of

Teaching Hospitals, which has grown today into becoming one among the most

reputable Medical Universities in the region and the Healthcare network of the

THUMBAY Hospitals is now the largest healthcare provider in the U.A.E. A

brief about the growth of the THUMBAY Group and the reasons for success

would also be discussed during the course of the Presentation.

Ms Shobha Mishra Ghosh

Senior Director FICCI, New Delhi

FICCI has been playing a key role in the health care delivery, by bringing

all the industry stakeholders & regulatory agencies time and again, on a

common platform by holding seminars, symposia & workshops related to

health care in India.

Ms Shoba Mishra Ghosh is Senior Director, Federation of Indian Chambers of

Commerce and Industry (FICCI) .She has been associated with the higher

education sector in FICCI and has been responsible for successfully making

FICCI a leader in the higher education space by mobilizing leaders in the sector

to actively participate in pushing the reform agenda to the Government. An

alumni of Sir j j school of Architecture 1988 batch.

Ms Ghosh has been responsible for spearheading the health services activities

and works closely with the government in taking forward the reform agenda in

health and health insurance sector. Some of the initiatives under her leadership

are facilitating development of Standard Treatment Guidelines for 20

specialties, suggesting institutional mechanism for Public Private Partnerships,

Skill development for Technician Assistants, etc.

She is also Member, National Accreditation Board for Hospitals and Healthcare

Providers, Quality Council of India

Dr. Ravindra Karanjekar,

Group CEO, Jupiter Hospital

Topic: Successful Health Care Model – Hospital

It is easy to imagine a successful healthcare system – that goes on forever,

within the limits of financial, social and environmental resources. The challenge

is the current approach of delivering health and care, cannot continue in the

same way and stay within these limits.

A successful hospital system, is achieved by delivering high quality care and

improved public health, without exhausting natural resources.

Successful Health care involves ‘greening’ the sector with particular attention

to energy, water and adaptation of infrastructure.

Hospitals are a critical path of health systems worldwide. They serve as the first

point of care for many people, offer access to higher care and often set

standards and provide training for the national health system at large. Hospitals

also play a major role in responding to national health priorities from reducing

new-born deaths, to treating MDR-TB and so on. Despite the centrality of

hospitals, hospital policy and performance has largely been neglected by health

policy makers. The aim is to improve efficiency, safety, effectiveness and

impact of hospital care on health system objectives.

Speakers Profile:

Dr. Ravindra Karanjekar, Group CEO, Jupiter Hospital, a multi-speciality

tertiary care hospital built as per global standards. He will be speaking about

Sustainable models in hospitals. Dr. Karanjekar has been associated with

NABH, JCI & QCI for more than 15 years and has successfully delivered a

Quality Care to the patients in various hospitals. He holds the degrees of

MBBS, D Ortho, DBM, DHA, and FIMSA and is known for his medical

services and quality aspect of the hospital. He is also the Chairman

Accreditation Committee-Quality Council of India.

Key learnings:

The physicians, hospitals, health insurance etc. have to work in unity

and encourage development of successful model for quality care.

Top down stewardship strategy that aligns with the organizations

goals that will re-define the three-pronged framework for quality

healthcare- patient experience, cost per capita and population health.

The need for the creation of a collaborative body for hospital

performance that will facilitate a network of individuals and

institutions dedicated to fostering improved policy making, and

management of investment in emerging markets.

Mr Sushobhan Dasgupta MD Johnson & Johnson Medical India and Vice President Diabetes Care

Asia Pacific

Topic: Successful Healthcare Models – Medical Devices

A medical device is any instrument, mechanical assembly, machine,

programming, material or other article, whether utilized alone or as a part of

blend, including the product planned by its producer to be utilized particularly

for indicative and/or helpful purposes and fundamental for its legitimate

application, expected by the maker to be utilized for individuals with the end

goal of :-

Diagnosis, screening, checking, treatment or easing of illness

The global medical device market reached roughly $209 billion in 2006.

India is one of the largest medical device markets in Asia, and is still growing at

an impressive rate. Increased health awareness, a growing middle class and

government health initiatives, mean the medical device market is expected to

grow about 15% per year for the next several years, albeit from a small base.

Successful Healthcare model includes adapting how we deliver services, health

promotion, more prevention, corporate social responsibility and to ensure so as

to optimize the cost and resources.

The main way forward for medical devices is to remotely monitor a patient’s

health with the use of network of sensors, activators and other mobile

communication devices, referred to as the internet of things for medical devices.

This provides vital parameters of the patient and the data provided is secured.

The shortage of technical staff is an area that is going to be a challenge in

development.

Speakers Profile:

Mr Sushobhan Dasgupta is Managing Director, Johnson & Johnson Medical

India and Vice President Diabetes Care Asia Pacific. He completed his

Masters, Business Administration and Management, General (1989-1991) from

Jadhavpur University. His expertise starts from being the Regional Franchise

Director to the Managing Director at Johnson& Johnson.

Key learnings

A brief introduction of medical devices and how it used to improve the

quality of care

A successful model that needs to be implemented when a medical device

is manufactured.

To manage the high cost of electro medical equipment so as to keep the

idle time within an acceptable limit & approach towards home health

care to become a mobile healthcare at an affordable price.

Dr. Aniruddha Rajurkar

VP & India Commercial Head Dr. Reddy’s Laboratories.

Topic: Successful Health Care Model – Pharmaceutical

The Pharmaceutical industry impacts countless lives around the world by

researching and developing lifesaving and life-enhancing products. Operating a

successful business model, is reflected in a commitment to supplying high-

quality and safe products, while developing new and improved therapies to

address unmet medical needs.

Globally, India ranks 3rd in terms of volume and 14th in terms of

value. According to Department of Pharmaceuticals, Ministry of Chemicals and

Fertilizers, the total turnover of India's pharmaceuticals industry between is

US$21.04 billion. While the domestic market is worth US$13.8 billion as of

2013, it is expected to reach US$49 billion by 2020.

India's biopharmaceutical industry has clocked a 17 percent growth with

revenues of Rs.137 billion ($3 billion).

India's health care sector is estimated to reach $197 billion by 2017-18.

Speakers Profile :

Dr Aniruddha Rajukar, India Commercial Head, Dr. Reddy’s Laboratories

Ltd, will be speaking about successful business model with respect to the

Pharmaceutical industry. His career has been on an upward curve, starting from

Marketing Manager to becoming the Vice President & India Commercial Head

Dr. Reddy’s Laboratories. He has an MBBS and a MD (Clinical Pharma) from

Mumbai University and MBA (BAM). His expertise in Clinical Pharmacology

& Pharmacovigilance is popular in the Pharma Industry.

Key learnings:

The importance of building a successful healthcare model in the

pharmaceutical industry.

The challenges that will arise during this process.

How transparency is a key component in the successful model.

Improving status of the manufacture of generic drug pharma price and

control mechanism avoiding undesirable fixed drug combination.

An Overview of the Indian pharma industry, & an opportunity to know

the growth opportunities in areas of contract manufacturing and research.

Mr. Kaushik Sen

CEO & Co-founder at Healthspring

Topic: Successful Healthcare Model – Primary Care

Healthspring, an innovative model has successfully demonstrated that high-

quality primary healthcare can be provided at an affordable cost. It has shown

that the private healthcare sector can help in improving access and utilization of

primary health services, to significantly improve health outcomes and reduce

out-of-pocket healthcare expenditures. Successful health care becomes the most

relevant area in health care for optimization of human health and better care.

Primary care helps to prevent illness and death regardless of whether the care is

characterised by supply of primary care physicians, a relation with a source of

primary care or the receipt of important features of primary care. This sector has

an orientation towards provision of healthcare to individuals and community as

a whole at the lowest level. It is the first point of care and only cases that are

beyond its capability should reach the hospital so as to reduce congestion and

increase quality of treatment in hospitals.

Speaker’s Profile

Mr. Kaushik Sen who is the CEO and Co-founder at Wellspring Healthcare will

be speaking about Successful Healthcare Models that needs to be implemented

in the primary care sector. He has completed his MBA from Harvard Business

School(2001 – 2003)and has a B.A., Mathematics and Economics from Colby

College(1994 – 1998) . Mr. Kaushik Sen has expertise in Strategic Consulting

and planning with national and international business, with an experience

spanning over a decade. The journey began as an Associate Consultant, then

Principal at BAIN & Company. But he left the lucrative job, to change

unorganised primary healthcare of India.

Health spring has spread all over in Mumbai with 16 centres and 3 centres in

Pune. The company is also expanding to Kolhapur and Nashik.

Key learnings

The importance of building a primary care model which provides quality

care.

The session will cover all the aspects that needs to build a successful

health care model.

The challenges of building a sustainable model of primary health care in

terms of universal approach.

The main aspect that needs to be looked into is the quality. This serves as

the main reason that people prefer hospitals. Steps need to be applied to

make primary care desired and of high quality so hospitals can focus on

higher care. Strategies should be undertaken to direct the patient flow

towards primary care centres instead of the hospitals.

Dr. Nagesh Rao

President And Director Of Mica

Topic: Healthcare Communications

Communication derived from the Latin word commūnicāre, meaning "to share",

is the act of conveying intended meaning to another entity through the use of

mutually understood signs and semiotic rules.

Communication is the key word now; everyone’s talking about the need for it,

so why should we, the healthcare professional, be a step behind? Especially

since communication is utmost in healthcare.

Healthcare providers don’t talk to each other enough. Members of the care

team—physicians, nurses, social workers and even caregivers—don’t spend

enough time communicating with each other about the patient’s needs, and even

less time is spend communicating with the patients. The increasingly complex

needs of patients, an explosion of medical knowledge, and seismic shifts in

healthcare systems have set the stage for a need for more effective

communication.

Success demands team-based approaches that are centred on close

collaboration among all types of providers from across the care continuum. As

a result, achieving the triple aim of improving quality, lowering costs and

enhancing the patient experience can only be done with a significantly altered

and improved communication strategy.

Globally, providers are working to identify and implement programs to improve

communication. Even technology companies are creating new initiatives and

new tools to facilitate communication among the care team and drive better

patient outcomes. While in India we are climbing the first few rungs of the

communication ladder.

Evidence indicates that there is a strong positive relationship between a

healthcare team member’s communication skills and a patient’s capacity to

follow through. A clinician’s ability to explain, listen and empathize can have a

profound effect on biological and functional health outcomes as well as patient

satisfaction and experience of care. Ineffective clinician-patient communication

will increase malpractice risk, non-adherence, patient and clinician

dissatisfaction and poor patient health outcomes; the necessity of addressing

communication skill deficits is of utmost importance in the present scenario.

Speaker’s Profile

Dr. Nagesh Rao, President and Director of MICA, a premier management

institute, creating leadership in strategic marketing and communication will be

speaking on healthcare communication. Dr Rao’s scholarly interests lie in

Intercultural Communication and Health Communication. After completing his

doctoral work in Intercultural Communication at the Michigan State University

in 1994, he taught in several U.S. Universities, including the University of

Maryland, Ohio University and the University of New Mexico. Before joining

MICA, he was a Professor at the Indian Institute of Management, Ahmedabad.

Dr. Rao’s latest work focuses on the strategic role of communication in Indian

hospitals; the co-edited book is "Communicate. Care. Cure: A Guide to Health

Communication"

The wonderful journey accomplished by Dr. Nagesh Rao Makes him the

speaker to deal with a very important subject of health care communication as

he has been a teacher a mentor & an author in the domain of health care

communication.

Key learnings

Improving communication is essential, if we are to transform into a

value-oriented healthcare system.

To do so, we will need to define clear measures for success, identify

champions, and build consensus and educate the community based on

experience.

The patient’s perceptions of the quality of the healthcare they received is

highly dependent on the quality of their interactions with their healthcare

clinicians and team. The importance of communication training for

clinicians and members of the healthcare team can’t be ignored.

Communication remains one of the biggest challenges and one of the

greatest opportunities to improve patient care. Mobile, text-based

communication and other advanced automatic communication that is

interpreted with hospital systems are advancing communication.

The rapid paces of IT and device technology has accelerated speed and

accuracy to communication that was not available a few years or even a

few months back.

Mr. Abhishek Singh DIRECTOR- HEALTHCARE PWC INDIA

Topic: Enterprise Performance Management

Enterprise Performance Management (EPM) is a field of business performance

management which considers the visibility of operations in a closed-loop model

across all facets of the enterprise. Specific to financial activities in the office of

the Chief Financial Officer CFO), EPM also supports financial planning and

analysis (FP&A).

There are several domains in the EPM field which are driven by corporate

initiatives, academic research, and commercial approaches. These include:

Strategy formulation

Business planning and forecasting

Financial management

Supply chain effectiveness

The four domains, or disciplines, referred to above exist to define and cover the

six stages of the closed-loop EPM process model. The six stages of the closed-

loop EPM process model are: strategy development, strategy translation,

organization alignment, operations planning, learning and monitoring, and

testing and adaptation.

EPM supports both cost optimisation and growth initiatives. It is a suitable fit

for nearly all organisations and should be a priority initiative for CFOs to enable

finance function to deliver short and long-term strategic benefits to businesses.

It is considered as a diagnostic tool to monitor the pulse of an organisation by

using a set of processes, frameworks, and systems for activities such as

planning, measuring, communicating, and monitoring business results.

For collaboration analysis and slicing and dicing the data in new and

creative ways in various departments of organizations.

Helps to know impact functions across organizations to meet legal /

regulatory needs.

To optimize IT resources and infrastructure in hospital.

Helps in decision making matters in Human Resource department.

Speaker’s Profile:

Mr. Abhishek Singh has more than 16 years’ of experience working with

healthcare organizations in India. He has experience strategy, Team

management, Strategic Planning, Management, Business Strategy, Consulting,

Healthcare Management, Healthcare Business Analysis He has worked on

numerous assignments to develop customized healthcare solutions to suit client

needs within political, socio economic, geographic, and demographic

imperatives.

Key learnings

The impact of patient volumes, evolving payment models and other

changes in the Healthcare environment to maintain a firm grip on the

organization’s future trajectory.

A robust capital planning process with financial modeling tools to help

healthcare providers make optimal decisions for the organization.

To improve an organization’s economic health through better cost

management and accounting.

Expansion of projects.

Managing & accounting expanding role with EPM.

To have Knowledge about strategy maps, performance appraisal, lean

management, and customer relationship management- which helps to

achieve the executive team’s strategy, improve control and increase

financial profits, through making better decision.

Mr. Joy Chakraborty

Chief Operating Officer at Hinduja Hospital, Mumbai

TOPIC: HR: Changing Paradigm

The human resource advisory service focuses on identifying the manpower

needs of the hospital in line with the planned clinical and administrative

services portfolio. It also addresses specific job profiles, approach to

recruitment and training needs.

Importance: Proper management of human resources is critical in

providing a high quality of health care.

A re-focus on human resources management in health care, and more

research are needed to develop new policies.

Effective human resources management strategies are greatly needed to

achieve better outcomes from health care systems around the world

Speakers Profile

Mr. Joy Chakraborty has been working with Hinduja Hospital for the last nine

years. He has held key positions such as Director – Administration and Senior

Director - Operations and is currently working in the capacity of Chief

Operating Officer. He is a member of National Healthcare Committee of CII

and FICCI. He is associated with the Public Health Department, Govt of

Maharashtra and member of National Accredited Board for Hospital and

Healthcare Providers (NABH) and has closely worked with Harvard Medical

International for the improvement of healthcare outcome.

Sir core interest is to reiterate and strengthen the values, to ensure delivering

quality healthcare through a patient- centric approach and make it affordable for

the community.

Conducted by Mr Joy Chakraborty: Exciting Healthcare Management Event

in December 2015 – National conference on Redefining Healthcare value based

delivery.

Key Learnings

1. To develop team of doctors, nurses and technicians, to ripen a long-term

strategy and plan of action to identify, recruit and train various levels of

professionals for providing quality care.

2. The art of effective management of hospitals, by maintaining an

appropriate mix between the different types of health promoters and care-

providers.

3. The know-how for training, development and growth of different types of

health care workers, ways to reduce attrition and turnover, specially the

nurses.

(Brig) Dr. Arvind Lal

Chairman & Managing Director of Dr. Lal Path Labs.

Topic: “Building India’s Most Reputed and Successful Pathology Chain”

Medical diagnostics should be fast, reliable, specific, accurate, and minimize

possibility of ‘false positives’.

Diagnostic tests improve patient care, contribute to the protection of consumer

health and help to limit health care spending. Diagnostic methods with high

degree of sensitivity and specificity aid in early detection of diseases and

disorders, and hence can provide better prognosis. Technology development

for medical diagnosis is one of the important fields of applied science.

Numerous techniques and assays are available for diagnosis, such as

immunoassay, genetic based tests, medical imaging and biosensing. Bioassays

commonly used in diagnosis are enzyme linked immunosorbent assay (ELISA),

polymerase chain reaction (PCR) based genetic assay and staining assay such as

Giesmsa and Gram, for viral and bacterial infectious diseases.

Robust, faster and economical devices are extremely desirable for substituting

the time-consuming laboratory diagnoses and for diagnostic results available at

the patient’s bedside i.e. point-of care diagnosis. New advancements are

fabricated to hold great promise for advanced diagnostics and biosensors. These

integrate with genomics, proteomics, and molecular machine systems, and

attribute to fast, reliable, and onsite effective medical diagnosis and has

revolutionized the modalities by producing novel materials and devices for

medical diagnosis.

Speakers Profile:

Brig. Dr Arvind Lal is an alumnus of AFMC and has completed his MD Path

from the University of Pune. He established, the 30 years old Lal Path Lab,

which has become one of the most reputed laboratories in Asia. Lal Path Labs,

has to its credit the highest number of eight accreditations from the National

Accreditation Board for Testing and Calibration Laboratories (NABL, Ministry

of Science and Technology, Govt. of India). He has brought International

recognition to the Indian Healthcare Industry in the form of accreditation from

the College of American Pathologists (CAP – USA). Dr. Lal Path Labs tests a

record number of 9,000 patients every day.

Dr. Lal would be talking on:

The journey of Lal Path labs to success in the Diagnostic Services

Industry from a startup to a chain of Diagnostic labs with a successful

launch of IPO in the country.

Emerging trends in diagnostic care and different modalities like Bioassay,

Biosensor, and Imaging and Importance of diagnostic tests in clinical

trials and research.

Key learnings:

Diagnostic care and the challenges associated with the laboratory

services and its delivery in India. Emerging trends in the Diagnostic

care and the upgradation of technology in Diagnostic Services, new

techniques and method introduced for improving patient care by

detecting disease more rapidly and at an early stage and tests to

determine risk earlier.

Mr. Praveen Yadav, CAO

MD India Healthcare Services (TPA) Pvt. Ltd

TOPIC: Opportunities & Challenges in Health Insurance

Insurance in India is private, public & mandatory social health insurance.

Health insurance gives an opportunity to provide equitable affordable and

quality healthcare to all.

The challenges faced in Indian healthcare scenario are, escalating health care

costs, high financial burden on the poor, need for long term and nursing care for

senior citizens and the increasing burden of new diseases.

TPAs function as an intermediary between the insurance provider and the

insured. It was introduced by the IRDA in 2001.The stakeholders involved are

as follows:

Insurance companies, Healthcare providers & Policyholders

The issues faced by Health Insurance Sector in India can be summarised as

follows:

Funding support & limited influence over healthcare delivery network

Varying treatment costs across providers due to limited bargaining power.

Lack of standardization & accreditation in most healthcare facilities

leading to difficulty in judging the authenticity of procedures.

Health Insurance sector benefits the hospital by faster and focus claim

management.

It lowers overhead cost of claim management of the hospital and improves

overall claim outcomes, as health insurance comes with an upper ceiling limits

for different sections as per the Insurance taken & other disease profile & life

table, at the time of entry.

Provision of cashless service at much ease.

Safeguarding of customer relationships & protection of brand reputation.

SPEAKER PROFILE

Mr. Praveen Yadav, CAO at MDIndia Healthcare Services (TPA) Pvt. Ltd,

has been associated with the organisation for more than 16 years. He has done

MBA (Marketing), is certified in General Insurance Licenceateship and has an

extensive knowledge about health insurance, underwriting claims and customer

service & sales.

KEY LEARNINGS

As less than 25% of Indians are covered by health insurance, to

understand the process to overcome the challenges and reduce Out-of-

Pocket expenditure.

To look for new opportunities in insurance to provide quality health to

large masses.

Delays and issues in claims processing leading to negative perceptions by

insurance companies & consumers about TPAs.

Dr. Sanjay Gupte

PAST PRESIDENT FOGSI

Topic: Special laws related to Healthcare

Healthcare laws are the federal, state, and local laws, rules, regulations and

other jurisprudence for providers, payers and vendors of the health care industry

and for their patients, in the process of delivery of health care services; all with

an emphasis on operations, transactional, regulatory and legal issues.

Speakers Profile

Dr. Sanjay Gupte has been in clinical practice for the last 35 years and is

considered as an authority on medico legal issues in medical practice, his area

of expertise. He excels for stringent standards in clinical practice. He is a

reputed academician with many publications to his credit. It is his dedication

that has led to the growth of the Gupte Hospital and Centre for Research in

Reproduction.

Dr. Sanjay Gupte emphasizes that every health care worker should have

sufficient legal knowledge of hospital care in order to know when to seek

Professional Legal Advice.

Key learnings

Clarity when dealing with issues and activities that are critical to health

and safety, legal liabilities and regulatory requirements.

Solutions, to help manage policies and other documents in order to

improve the productivity and efficiency of a healthcare facility, as well

as, ensure it is not breaching any regulations.

To practice medicine within legal frame work.