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Adult Guidance – Policy Developments in England
Presentation byMillar MacDonald – Department for Education & Skills, England& Patsy Smith MBE
Dublin - 30 April 2004
Introduction
Policy Aims – The role of guidance in lifelong learning
Policy Aims – Providing an “integrated IAG service” for adults
Access to Guidance – Delivering an “integrated IAG service” for adults
Access to Guidance - Issues for longer term development
Origins
‘Provision of high quality information, advice and guidance services is going to be one of the key factors in driving up adult skill levels in Britain’
Ivan LewisMinister for Adult
Skills
Role of Guidance in Lifelong Learning
To: promote understanding of the value of lifelong
learning; motivate adults to plan their careers and make
informed choices about learning throughout life; and
help adults to identify and address barriers to entry, completion, attainment and progression in learning
Skills Strategy and Reform of IAG
5 policy objectives
A clear, coherent and consistent offer. Visibility and Accessibility - Clients know how to
gain entry to services. Coherence in delivery - services are “joined up”
from the client’s perspective, with quick and easy access and referral.
High quality wherever IAG is delivered to adults. Clear evidence of impact and achievement.
Skills Strategy Specific IAG ObjectivesThe Skills Strategy gives four objectives for the reform of IAG, to :
integrate the learndirect national advice service with the work of local IAG services;
define the range of IAG services which adults should be entitled to expect, and the standards to which those services should be delivered, and to support this with a clear national brand and national and local LSC marketing;
ensure all LSC funded IAG providers are accredited against the matrix Standard for information, advice and guidance services; and
work with the Department for Work and Pensions (DWP) to draw together the labour market information that employers and individuals require to make choices about learning and work and to improve the availability of on-line labour market information, and to develop training for IAG practitioners in using labour market information.
Delivering an Integrated IAG Service VISIBLE - a new national brand for IAG
ACCESSIBLE - a ‘no wrong door approach’ wherever the service is accessed users will be directed to the full range of IAG provision to meet their needs;
INTEGRATED - an integrated national and local service with seamless transfer between local face to face services and the national helpline;
CLARITY - a service entitlement clearly communicated to the public through national and local marketing;
CONSISTENT - all LSC funded organisations will deliver to common standards of service; and
DIFFERENTIATED SERVICE – for those below level 2 and in other targeted groups.
Definition of Services
Access to a core range of services, available nationally through a combination of:
Freephone service available 8am-10pm 7 days a week;
Centres for information available minimum 5 days a week; and
On line services and outreach provision
National priority groups include:
Adults NVQ 2/3
More people under age 30 entering HE
Basic skills, literacy, numeracy or ESOL needs
Inactive benefit claimants and those claiming Jobseekers allowance
Local priority groups include:
Lone parents Labour market returners Areas of high unemployment/social
deprivation Remote areas People aged 50+ People at risk of becoming unemployed
Impact Measures
Targets and performance indicators focusing on the impact on participation in learning; and
An evaluation strategy to assess the impact on retention and progression in learning
Ensuring Quality All LSC funded IAG providers will be accredited to matrix
and subject to LSC performance review; There will be a customer entitlement to services to be
delivered to consistent standards; Measurement of the impact of services towards the
achievement of both local and national targets; A national resource and development centre will be
established to support professional development, develop resources and innovative approaches to service delivery; and
Customer satisfaction will be monitored at national and local level.
Funding & Targets for 2003-04
IAG Programme funding - £60.25m (approx 90 m euros)
LSC Local IAG Provision: 2.5 million information episodes; 350, 000 individuals below NVQ L2 or equivalent receive advice; 95% penetration against matrix National Standard; and KPI of 40% below NVQ L2 or equivalent progress into learning or
work
learndirect IA Service:5 million service users of which: 350, 000 individuals below L2 service receive advice; and Accredited against the matrix Standard
10 Key Elements
5 Delivery of the Service elements; with
24 delivery criteria
5 Management of the Service; with
28 management criteria
Applies in contexts such as:
helping employees to make informed choices about their learning and development
helping students in further and higher education and training to identify suitable opportunities for learning and work
Supporting young people in engaging with society and developing themselves
Providing support to communities to help people who are disadvantaged overcome the barriers to learning and work
Assisting jobless people to prepare for and find employment
The Journey
STEP 7
Identify development activities in your continuous improvement plan
STEP 1
Make the decision and commitment to the matrix Standard
STEP 2
Review your current practices and seek the help of an Adviser as required
STEP 3
Develop an Action Plan and review with an Adviser as required
STEP 4
Implement your Plan and prepare for assessment with the help of an Adviser as required
STEP 5
Assessment, feedback and accreditation
STEP 6
Accreditation. Congratulations
STEP 8
Every two years – formal assessment and re-accreditation
The Journeymatrix Assessment and Accreditation Process
Planning
On Site Visit
Decision and Feedback
ReviewAssessor
Appointed
Request for Assessment
Helps organisations to:
Ensure consistency and clarity in their provision of IAG;
Provide a quality benchmark against which to check performance;
Manage processes more efficiently and effectively; Gain the confidence of staff and thereby raise
morale and motivation; and Gain valuable recognition through a rigorous
accreditation process.
NATIONAL IAG BOARDDfES DWP DTI
(ALAD, HE, ABSSU, HE, CSNU) (Worktrain, JC+) (SBS)
LSC High Level Strategic
Partnership BoardNational
Resource & Development
Centre
Local
Local Advice Line& Website
learndirectHelpline &Website
UK Website References
Skills Strategy – www.dfes.skillstrategy.gov.uk National Policy Framework - www.lifelonglearning.co.uk/iag matrix Standard – www.matrix-quality-standard.com learndirect helpline IA Service – www.learndirect.co.uk Connexions Service – www.connexions.gov.uk skillsformedia - www.skillsformedia.com Worktrain – www.worktrain.gov.uk Department for Employment & Learning, Northern Ireland –
www.delni.gov.uk Careers Scotland – www.careers-scotland.org.uk Careers Wales – www.careerswales.com