ADTA Hotel CCTV System - Coverage Technical Requirements-1.5

8/10/2019 ADTA Hotel CCTV System - Coverage Technical Requirements-1.5

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Enhancing and IntegratingHotel CCTV Systems

Coverage and Technical Requirements

Publication no. 013-0038

This document contains proprietary information. The document is submitted to the recipient forhis/her use only. By receiving this document the recipient undertakes not to duplicate thedocument or to disclose in part of, or the whole of, any of the information contained herein to any

third party without prior written permission.

Version 1.5

Mar 1o


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Record of Changes

Ver. # Description Author Date

1.4 Updated - 2.2 coverage area Nada May 13, 2009


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[Hotel CCTV System Enhancement]

Pub. No. 013-0038 Confidential Page i

Table of Contents1. Introduction and Overview ........................................................................................................1

1.1. General ...............................................................................................................................1

1.2. Scope ..................................................................................................................................1

1.3. Assumptions and Guidelines ........ ....... ....... .............. ....... ....... ........................................ ......1

1.4. Confidentiality ......................................................................................................................2

1.5. Point of Contact ...................................................................................................................2

2. Operational Concept and Cameras coverage ............................................................................3

2.1. Operational Concepts ..........................................................................................................3

2.2. Coverage Areas ...................................................................................................................3

3. General and Technical Requirements .......................................................................................5

3.1. Video Quality and Standards................................................................................................5

3.1.1. Video Quality . ..............................................................................................................5

3.1.2. Video Recording ..........................................................................................................5

3.1.3. Video Encryption ..........................................................................................................5

3.2. System Cabinet Enhancing Current Analog/Hybrid Systems .............................................5

3.2.1. System Enhancing .......................................................................................................5

3.2.2. Integration of Analog and Hybrid CCTV ........................................................................6

3.3. System Cabinet Enhancing Current Digital Systems..........................................................9

3.3.1. Types of Digital CCTV Systems ...................................................................................9

3.3.2. Digital CCTV Systems that Comply with Requirements.................................................9

3.3.3. Digital CCTV Systems that Use Non-Compatible Standard Encoding and Streaming .. 10

3.3.4. Digital CCTV Systems that Use Encryption ............. .............. ................................. .... 12

3.4. Video Recording ................................................................................................................ 13

3.5. Monitoring ......................................................................................................................... 13

3.6. Availability ............. .............. ....... ........ ....... .............. ....... ....... ....... ............... ....... ....... ........ 13

4. Design, Approval and Integration Processes .............. ....... .............. .............. ....... ............... .... 14

4.1. Current Hotel CCTV System .............................................................................................. 14

4.2. Enhancement Design and Implementation - Work Plan .............. ....... ....... ....... ............... .... 14

4.3. M.O.I Approval................................................................................................................... 14

5. Operation and Maintenance .................................................................................................... 155.1. Operation Requirements .................................................................................................... 15

5.2. Maintenance Requirements ............................................................................................... 15

6. Appendix A: Questionnaire ....... ....... ........ .............. .............. ....... ....... ........ .............. .............. . 16

6.1. Scope ................................................................................................................................ 16

6.2. Hotel General Information .................................................................................................. 16

6.3. Current CCTV System Description ..................................................................................... 16


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Pub. No. 013-0038 Confidential Page ii

6.4. Current CCTV Channels .................................................................................................... 17

6.5. Enhanced CCTV System Description ................................................................................. 18

6.5.1. Enhanced CCTV System - System Information .................. ....... ....... ....... ............... .... 18

6.5.2. Enhanced CCTV System - Vendor Information ................... ....... ....... ....... ........ ........... 18

6.6. Enhanced CCTV Channels (All) ......................................................................................... 196.7. Enhanced Project Work Plan ............................................................................................. 19


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Pub. No. 013-0038 Confidential Page iii

List of FiguresFigure 1: Integrating current analog CCTV system......................................................................7

Figure 2: Integrating current Hybrid CCTV system ..........................................................................8

Figure 3. Integrating current Digital CCTV system that meets Video format requirements ............. 10

Figure 4. Integration of Digital CCTV system using a Transcoder ...... ........ .............. ....... ....... ........ 11

Figure 5. Integration of digital system that uses a non-standard encoding or encryptedvideo streams ................................................................................................................ 12


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Pub. No. 013-0038 Confidential Page 1

1. Introduction and Overview

1.1. General

In order to increase the security and safety of UAE, the Ministry of Interior (M.O.I.)

has decided to request all Hotels in Abu Dhabi to enhance their CCTV systems in

order to meet the hereby described operational and technical requirements and to

integrate them with the M.O.I. systems.

1.2. Scope

The purpose of this document is to define the requirements from Abu Dhabi Hotels

to enhance their CCTV systems, so they will be able to integrate them with M.O.I

systems.

This document provides the following information: Operational Concepts and Hotels Cameras Coverage

General and Technical Requirements

Design, Approval and Integration Processes

Operation and Maintenance.

1.3. Assumptions and Guidelines

This document is based on the following operational assumptions:

The Hotel CCTV integration to M.O.I systems will enable the M.O.I to view live

video streams from allHotels cameras. It may also enable the M.O.I to record and

analyze these video streams as captured by the cameras. Although the

configuration, operation and maintenance of the new CCTV system will be under the

Hotel responsibility, the enhanced system configuration will send administrative

and maintenance alerts to the M.O.I system. Consequently, the M.O.I will be able to

remotely view and change all the system parameters.

Most of the Hotels in AD currently use one of the following CCTV system types:

t Analog CCTV System

t

Digital CCTV Systemt Hybrid CCTV System (Mix of Analog & Digital CCTV equipment)

Under the current request, AD Hotels will have to enhance their CCTV cameras and

to design the upgrade of their CCTV system so it will meet the technical

requirements. The AD Hotels will have to obtain the design approval by M.O.I, the

AD Hotels will then be required to purchase the necessary equipment and software,

and implement and test their CCTV system enhancements, as well as integrate it

with the relevant M.O.I systems.


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Hotels security staff and other personnel will continue to use their CCTV systems

just as before the integration. The integration will not replace or interfere with any

of the Hotel daily activities.

1.4. Confidentiality

Hotels are kindly requested hereby, to keep this process and its related information

restricted, and not to use, in any case or mean, the information/designs/plans to

any other purpose rather than the enhancement of their CCTV systems and to meet

the M.O.I requirements.

1.5. Point of Contact

During the design and implementation process the M.O.I, through there appointed

consultants, will answer Hotels questions and will review and approve the Hotels

designs. Hotels can send enquiries related to their CCTV System integration with

the M.O.I system to the following mail: [email protected].


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2. Operational Concept and Cameras coverage

2.1. Operational Concepts

The Hotel CCTV system is usually used to monitor daily Hotel activities and to

assist the Hotel security personnel in their daily work.

Most of the current Hotel CCTV systems include Video cameras that stream the

video to a system installed at the Hotel back offices. The system then records the

video streams. In parallel the Hotel security personnel can view the live or recorded

video on special or standard PC monitors.

Some hotels CCTV systems include Video Motion Detection (VMD) features,

tampering alerts and even some integration with Access Control systems.

The new enhanced Hotel CCTV system and its integration will increase the number

of Video cameras, expand the coverage areas and serve as a Force Multiplier. In

addition to the Hotel security staff, the M.O.I Operators will be able to monitor

suspect activities, to correlate the Video streams with other information and to

analyze the video using advanced technologies. All these activities are aimed to

increase the security and safety in the UAE.

In case an analysis of recorded video streams is needed, the M.O.I will be able to

trace and analyze it in a more efficient manner.

2.2. Coverage Areas

The M.O.I is requesting Abu Dhabi Hotels to have good video coverage (i.e. to have

video cameras that will enable live video display and video streams recording) of the

following areas:

All entrances and exits - indoor and outdoor (including the roof)

Front desk

Full coverage including the Lobby and Hotel services area such as:

o Kitchen/Laundry/Housekeeping/etc

Public areas such as:

o Full coverage of Hotel indoor/outdoor parking areas

o Entrances to Hotel Entertainment areas, such as: SPA/Gym/Swimming

pool/ etc.o Entrances to Conference center/Meeting rooms

o Entrance to hotel business center

o Entrance to hotel Restaurants/Dining rooms/Bars/ etc.

Full coverage of all floors corridors

Full coverage of Inside Hotel elevators


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Full coverage of Coffee shops/ Phone booth area


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3. General and Technical Requirements

3.1. Video Quality and Standards

3.1.1. Video Quality

All cameras should provide at least 1CIF video quality of half real time 12 frames per

second.

Lobby and front desk cameras should provide 4CIF video quality of real time 25

frames per sec (PAL mode).

The enhanced Hotel CCTV system should enable the transformation of all Video

streams to H264 format, so the M.O.I Operators will be able to view H264 Video

clips.

3.1.2. Video Recording

All the recorded video clips from all Hotels cameras will be stored in one of the

Video clips will be available for display by M.O.I personnel using standard

MS-Windows viewer.

3.1.3. Video Encryption

It is required that all video streams transported on the Wide Area Network (WAN)

will be 256 AES Encrypted.

3.2. System Cabinet Enhancing Current Analog/HybridSystems

3.2.1. System Enhancing

In addition to the current Hotel CCTV system equipment, the enhanced system will

require the addition of a cabinet that, on top of the current Analog or Hybrid

systems, will include:

Encoders(this equipment is intended for Analog and Hybrid systems only),

Network Switch

The network switch will have ports per number of digital feeds, will support 100

Mbps/1Gbps communication and is required to support 802.1 x standards.

Firewall

The firewall shall have the capacity to support layer 3-4 secure rule base

enforcement; it also shall support IPS (intrusion prevention) abilities and

standard formats, for a minimum time of 180 days. It is required that the recorded


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gateway level anti vandal abilities, and with a support of state full inspection

features.

The installed firewall will act as the system encryption termination point since it

shall support AES-256 IPSEC encryption

The system cabinet will be installed in a secured indoor area and will be locked at alltime with a key kept by the Hotel head of Security. The cabinet should be kept in a

temperature of 18-24Celsius.

The Firewall installed in the system cabinet will be connected to the public network,

using a separate special 1Gbps communication line (throughout SFP fiber port).

The system cabinet will be connected to the Hotel Electricity cabinets, using a 40

Amps socket in Hotel Electricity cabinet. This Hotel Electricity Cabinet is also

required to be locked and secured.

The M.O.I may request the Hotel to increase the bandwidth of the communication

line and communication equipment in order to support the increasing number of

concurrent viewed and recorded channels.

3.2.2. Integration of Analog and Hybrid CCTV

The following diagrams show the integration of the current analog CCTV, as well as

the integration of the current hybrid CCTV system.

A Glossary of terms and equipment in the diagrams is provided below.

Analog Video Cameras Usually these cameras are connected to the system

using analog cable (in most cases a coax cable) to transmit the video to a local DVR

(in analog systems) or to the encoder (in hybrid systems).

Video Data Extraction In order to use the analog video, we recommendconnecting a splitter to the output cable of the analog cameras.

Encoder The encoder is located in the cabinet and receives the analog video

(from the split analog cable). It converts it to Digital format, encodes it into H264,

and streams it out to the switch.

Switch Aggregates the streams that come from the different sensors to the

system Firewall.

Firewall Protects the Hotel system from unauthorized use and blocks improper

video streams to be submitted to the public network; encrypts the video stream

generated by the encoder, and transfers it to the MPLS (MAN) Network.


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Figure 1: Integrating current analog CCTV system


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Figure 2: Integrating current Hybrid CCTV system


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3.3. System Cabinet Enhancing Current Digital Systems

3.3.1. Types of Digital CCTV Systems

To enhance the current Hotel CCTV systems in order to meet M.O.I requirements,

we identify first three types of Digital CCTV Systems:

1. Current Hotel CCTV systems that currently comply with M.O.I requirements

(Video streams in H264 format).

2. Current Hotel CCTV system that currently streams Video in a standard format,

but is NOT compatible with M.O.I requirement.

3. Current Hotel CCTV system that currently streams Video encoded or streamed

in proprietary or encrypted formats.

For each current system type, the enhanced system cabinet will include slightly

different equipment.

3.3.2. Digital CCTV Systems that Comply with Requirements

In systems that currently comply with the requirements, the new system cabinet will

just include the Communication Switch and the Firewall, as shown in the following

figure.

A Glossary of terms and equipment in the diagram is provided below.

Video data extraction The digital video is extracted from the system by using

one of the following methods:

t Listening to multicast streams (where all the system cameras stream their

video using multicast)

t Using the camera dual stream capabilities (if available) to transfer one

stream to the CCTV system and one to the encoder.

t Use the CCTV NVR machine to re-cast all the camera streams to the encoder.

Digital Cameras Digital cameras that use standard encoding and streaming

method; these cameras stream the video over the Ethernet to the system Network

Video Recorder (NVR).


system Firewall.


video streams to be submitted to the public network; Encrypts the video stream



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Figure 3: Integrating current Digital CCTV system that meets

Video format requirements

3.3.3. Digital CCTV Systems that Use Non-Compatible StandardEncoding and Streaming

In systems that use standard encoding and streaming that are not compatible with

M.O.I requirements (for example: encoding is Microsoft WM, H263 or MPEG2), we

recommend to redirect the video streams to a transcoder that can re-encode the

video to the M.O.I required format, as shown in the following figure:

A Glossary of terms and equipment in the diagram is provided below.

Transcoder Decodes the system streams and re-encodes them into M.O.I

compatible stream format.


system Firewall.


video streams to be submitted to the public network; encrypts the video stream



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Figure 4: Integration of Digital CCTV system using a Transcoder


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3.3.4. Digital CCTV Systems that Use Encryption

For digital CCTV systems that currently use some sort of encryption and/or

proprietary encoding of the video streams, we recommend to use the CCTV vendors

decoder hardware in order to decode the data, and to use the encoder to encode it to

the required format, as shown in the following figure:

Figure 5: Integration of digital system that uses a non-standard encoding orencrypted video streams


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3.4. Video Recording

Hotels are required to record on their DVRs/NVRs all the hotel channels and to

retain these recordings for one month.

If required by M.O.I, Hotels should enable the M.O.I to immediately view this

recorded video using the hotel local CCTV system.

3.5. Monitoring

The enhanced Hotel CCTV system is required to keep a detailed log file and to send

alerts in the following events:

Whenever the system cabinet is opened (by means of a system cabinet tampering

switch- an HW switch that indicate whenever the cabinet is Opened or Closed)

Loss of system communication

Loss of camera signal

System power down

The system logs should be available for M.O.I inspection for 90 days.

3.6. Availability

Hotel CCTV system and its integration to M.O.I systems should be available 24/7.

In any case of problem, it should be fixed within one (1) hour during day time, and

three (3) hours during evenings and weekends.

In case of a major system malfunction or in case that the hotel is unable to operate

the system for a period longer than the above mentioned time, the hotels security

manager is required to report this, on writing, to M.O.I.The enhanced Hotel CCTV system is required to be connected to a UPS system that

will support the work of the Hotel CCTV system, in case of power failures, for a

minimum of 30 minutes. The installed UPS shall support a reporting mechanism

that will report on every power failure and UPS activities.


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4. Design, Approval and Integration Processes

4.1. Current Hotel CCTV System

Within 15 days of receiving this document, Hotels are kindly requested to complete

and submit to the M.O.I a full detailed description of their existing system.

This description will include:

1. Hotel name and address,

2. Hotel security manager and his contact information,

3. Hotel point of contact (POC) for enhancing and integrating the Hotel CCTV

system to the M.O.I system,

4. Type and description of the hotel existing system in terms of hardware and

software configuration,

5. Vendor of the existing Hotel CCTV system and its contact information and

6. Full detailed list of current hotel cameras, their type and installed location.

Hotels are kindly been asked to describe their current CCTV system in the attached

spreadsheet- Appendix A.

4.2. Enhancement Design and Implementation - Work Plan

Within 30 days of receiving this document, hotels are kindly requested to submit

their design and work plans for enhancing their existing CCTV system to meet

integration requirements. The design and work plans will include a detailed list of

the new cameras to be installed to meet coverage requirements as well as adescription of the type, model and Vendors that they choose for the new equipment

and/or software (i.e. cameras, encoders, communication switch, firewall, cabinet,

etc).

The hotel is also required to describe its work plan to implement the enhancement

of its CCTV system, by listing the major milestones and their due dates.

The design of the enhanced system and the implementation work plans will be

described by the hotel, in special tabs of the attached spreadsheet.

4.3. M.O.I Approval

After receiving the hotel design and implementation plans by mail, the M.O.I or its

representatives, will approve the design and the implementation work plans (or will

require more clarifications from the Hotel).


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5. Operation and Maintenance

5.1. Operation Requirements

The Operation and Maintenance of the enhanced Hotel CCTV system, is the sole

responsibility of the respective Hotel.

Hotels are required to allocate sufficient security personnel to operate the enhanced

CCTV system in a 24/7 mode.

5.2. Maintenance Requirements

Hotels are required to have valid Support and Maintenance agreements with their

Hardware and Software Vendors so they will be able to meet system availability

requirement, at all times.

The M.O.I may run random checks, on the Hotel enhanced CCTV system, in orderto verify its Operation and its availability.


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6. Appendix A: Questionnaire

6.1. Scope

This section provides a questionnaire for the Hotel Management staff concerning

information on the current and enhanced CCTV system.

This questionnaire will serve as a guideline for the preparation of the

implementation plan to upgrade the current system as accurately as possible.

6.2. Hotel General Information

Required Information Hotel Reply

Hotel name:

Hotel Address:

Hotel Phone Number:

Hotel Manager

Hotel Head of Security Name:

Hotel Head of Security Phone#:

Hotel Head of Security Cell#:

Hotel Head of Security email id:

Hotel CCTV System Enhancements PM Name

Hotel CCTV System Enhancements PM Phone#:

Hotel CCTV System Enhancements PM Cell#:Hotel CCTV System Enhancements PM email id:

6.3. Current CCTV System Description


Current CCTV System Name:

Current CCTV System Manufacturer:

Current CCTV System Abu-Dhabi Representative:Current CCTV System Vendor Name:

Current CCTV System Vendor Address:

Current CCTV System Vendor Phone#:

Current CCTV System Vendor POC Name:

Current CCTV System Vendor POC Cell#:

Current CCTV System Vendor POC email id:

Current CCTV System Type


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(Analog/Digital/Hybrid)

Current CCTV System Video Format

(Proprietary/MPEG2/H264/)

Does the current CCTV System use Video

Encoders/Transcoders and from which type andmodel

Does the current CCTV System use network

Switch and from which type and model:

Does the current CCTV System use network

Firewall and from which type and model:

Is the current CCTV System supported by a

UPS/Power Generator? Please describe type and

capacity:

How many Operators' screens - and from which

type and model - are allocated for Security

personnel to view video in the current CCTV

System?

Describe other system components and

software features of the current hotel CCTV

System:

6.4. Current CCTV Channels

Camera IP Address (Or

other unique ID)Camera Type/Model/Vendor

Bandwidth and Video

Quality


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6.5. Enhanced CCTV System Description

6.5.1. Enhanced CCTV System - System Information


Define Enhanced System Cabinet:

Define Enhanced System Encoders

(Type/Model/Vendor/Number of ports):

If using a transcoder - please define its

Type/Model/Vendor/Number of ports:

Define Enhanced System Switch

(Type/Model/Vendor/Number of ports):

Define Enhanced System Firewall

(Type/Model/Vendor/Capacity):Define Enhanced System Network Communication

Line bandwidth:

Does enhanced system cabinet has a lock and a

key?

Does enhanced system cabinet include a

tampering switch and alert mechanism that alerts

each time the system cabinet is opened?

Is enhanced system supported with UPS/Power

Generator? (Also please describe its

Type/Model/Vendor/Capacity):

Describe other system components and softwarefeatures of the Enhanced hotel CCTV System:

6.5.2. Enhanced CCTV System - Vendor Information


The name of the company (Vendor) that the hotel

has chosen to implement the enhancement of its

CCTV System:

Address and Phone# of the company (Vendor) that

the hotel chose to implement the enhancement of

its CCTV System:

The name of the company (Vendor) POC:

Cell Phone number of company (Vendor) POC:

Email & Id of company (Vendor) POC:


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6.6. Enhanced CCTV Channels (All)

Camera IP Address (Or

other unique ID)

Camera

Type/Model/VendorBandwidth and Video Quality

6.7. Enhanced Project Work Plan

Milestone Due Date Status Comments

Current CCTV System DescriptionChoosing a Vendor to enhance the

current CCTV System

Design of the enhanced CCTV system

Design Approval

Hardware and Software procurement

Ordering a New Communication Line

Installation of new cameras at the hotel

Installation of new system cabinet and

its equipment

Enhanced CCTV Integration

Enhanced CCTV Post Installation TestingEnhanced CCTV System - Integration

with M.O.I System and final tests

Documents

ADTA Hotel CCTV System - Coverage Technical Requirements-1.5