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Copyright © 2019 ADP, LLC. Copyright © 2019 ADP, LLC.
ADP Pro Summit Start Rolling Out Employee Self-Service: ADP Workforce Now® Client Best Practices
Copyright © 2019 ADP, LLC.
Introductions
2
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Paula Whittaker
What are you #Working for?
Qfix
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Tameka Murphy
What are you #Working for?
In First Federal Credit Union
Copyright © 2019 ADP, LLC.
Angie Lee
What are you #Working for?
Pacers Sports and Entertainment
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Stephanie Gurgel Lauren James
What are you #Working for?
Midland States Bank
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Agenda • Why Self Service • Roundtable Discussions • Set up • Future Enhancement • Next Steps
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Why Self Service?
Roundtable Discussion
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Self Service
1. Why did you decide to roll out self service to your employees?
2. What do you allow your employees to leverage self service?
3. Mobile access: what your employee leverage in ADP mobile app?
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Paula
My Employees are using: • Employee onboarding, self-registration, enter background consent and
information • Statutory Compliance – EEO information • Updating personal information (phone #, addresses, emergency contacts) • View pay statements, annual compensation statements, enter direct deposits • View time card and request time off • Home page to view company news and videos, links to benefit providers • Acknowledge company policies • Enroll in benefits • Performance management – enter and update goals, performance reviews • Apply for company openings or refer a friend • Add trainings and certificates • Managers view applications and approve offer letters
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Tameka
My Employees are using: • Policy Review and Acknowledgement • Update Personal Information – Address, Phone Number, Email • Update your Profile Picture • Update your Emergency Contact • Update your Tax Withholding for Federal and State Taxes • Update your Company Property • Review pay statements and W2’s • Change your Direct Deposit • Review your PTO and request time off • Download HR related forms • See Company News and Announcements… Employee birthdays Employee anniversaries New Hires • View benefit carrier information
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Stephanie
My Employees are using: • Annual Benefits Enrollment • Year-round 401k Changes • Time & Attendance • Time Off Requests • Personal Information (updating dependents beneficiaries,
address, etc.) • Pay • Talent
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Mobile
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#1
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Coming this Spring OE mobile
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Paula
My Employees are using Mobile for: • X • X • X • X • X • X
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Stephanie
My Employees are using Mobile for: • Time off Requests (Manager approval of time off!) • Time & Attendance (Manager approvals too! • View Benefit Enrollments • View Pay Stubs / Direct Deposit Info
Copyright © 2019 ADP, LLC.
Angie
My Employees are using: • X • X • X • X • X • X
Copyright © 2019 ADP, LLC.
Tameka
My Employees are using Mobile for:
• View pay statements • Review PTO balance and request time off
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Evolution of Work – ADP Research
• The workplace of the future • Changes in Technology Culture and
economies are having an impact on the way people work at all levels
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Five Basic Human Needs
• Control & flexibility • Define their own work
schedule or environment • Work on mobile device or
laptop
Freedom
Meaning
Knowledge Stability
Self –Management
• Access to resources, tools, and information
• A lot time to learn new skills
• Technology provides rapid access and consumption
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Copyright © 2019 ADP, LLC.
Roundtable
Roundtable Discussion
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Group Discussion
Rollout Employee Self Service (15 minutes) • Topic 1: Identify and list the roadblock an organization could face in
rolling out self service to their employees. • Topic 2: Work together to identify solution or for each roadblock? Recap (10 minutes) • Select a presenter to report back to group on findings • Select 1 roadblock to ask the panel
26
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Set up
Roundtable Discussion
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Portal Home Page Examples
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Copyright © 2019 ADP, LLC.
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Copyright © 2019 ADP, LLC.
Midland State Bank
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Professional Services (insert)
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Set up
• Where did you start? • Who should be involved? • How did you selection features? • What is the ideal timing and timeframe?
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Group Discussion
Where to start Employee Self Service (15 minutes) • Topic 1: Identify the top 3 functionalities you would roll out first to
your employees? • Topic 2: How would you communicate to your employees? • Topic 3: What is the best timing for your organization and why? Recap (10 minutes) • Select a presenter to report back to group on findings
36
Copyright © 2019 ADP, LLC.
Copyright © 2019 ADP, LLC.
ADP Resources
• Bridge • Solutions Now • How Do I : Add Quick Links to my Homepage • Workforce Now Resource Guide and Quick References
• Setting Up Company Policies • Setting Up Mobile • Setting Up Site Configuration
• Learning Bytes Library for ADP Workforce Now • Employee Self Service – Getting Started Service • ADP Pro Services (Melissa)
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ADP Workforce Now® • What’s next for employee self service
39
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Next Steps
• What was your employee reaction? What is usage levels
• What are your next steps?
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Thank you
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Appendix
42
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Content Suggestions home page Company Mission Mission Statement Company Values Company – building picture CEO/President statement/letter Pictures and info from company
website Employees welcome to portal
statement
News & Announcements – Company News – Birthdays/Anniversaries – Company promotions – Company newsletter
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Content Suggestions home page continued Spotlight
Employee of the month New Hires/Pictures/Bios Spotlight Department’s Current Employees Pictures/Bios Employee Birthday’s Employee Anniversaries Plan Changes or Enrollment Info Employee Recognition Spotlight Senior Staff
Company Newsletter Tips on Company Product Uses Service Team Information
Copyright © 2019 ADP, LLC.
Portal Content Suggestions Welcome Page
Events
Portal Launch Company Meetings Company Outings
Parties Open Enrollment Company Holidays
Banners
Web links, Weather, Traffic,
MapQuest, Stocks Company Web links Health Providers 401k Providers Links
Quick Links
Learning Bytes Service Center Phone or HR
Dept phone numbers/contact info
Learning Bytes for portal Medical Provider website Company website Mobile Employee benefit link Job Posting links Pay Statement Company Handbook
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