Administrator's Guide for Polycom CX7000 Systems, version 1.1

1.1 | August 2012 | 1725-82843-001/C

Administrator’s Guide for Polycom® CX7000 Systems

© 2012 Polycom, Inc. All rights reserved.

Polycom, Inc.6001 America Center DriveSan Jose CA 95002USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice.

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Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries.

Other product and corporate names may be trademarks of other companies and are used only as a fair use reference without intent to infringe.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.

Customer Feedback

We are constantly working to improve the quality of our documentation, and we would appreciate your feedback. Please send email to [email protected].

mailto:[email protected]

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Contents

Introducing the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Installing the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Preparing Your Network for Installation . . . . . . . . . . . . . . . . . . . . . . . . . 2Preparing Your Meeting Room for the Polycom CX7000 System . . . . . 3Positioning the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . 3Setting Up the Polycom CX7000 System Hardware . . . . . . . . . . . . . . . . 3Positioning Your Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Powering the System On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Configuring the Polycom CX7000 System Software . . . . . . . . . . . . . . . . 5Polycom CX7000 Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Monitors and Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting Monitors to a Polycom CX7000 System . . . . . . . . . . . . . . . . 9Customizing the Display Behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Connecting Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Microphones and Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Customizing Your Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Customizing Your Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Accessing Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13System Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

LAN Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Configuring Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Configuring Exchange Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Keeping Your Software Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Installing an Earlier Software Version . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Updating the Microsoft Online Services Sign-in Assistant . . . . . . . . . 22

Statistics and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Viewing System Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Viewing System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Administrator’s Guide for Polycom CX7000 Systems

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Collecting System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Collecting Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Managing the System Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Solving Audio and Video Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Viewing Call Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Resetting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Recovering from Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configuration Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Test Audio Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Exchange Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Call Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Reset System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

System Back Panel View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

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Administrator’s Guide for Polycom CX7000 SystemsVersion 1.1

The Administrator’s Guide for Polycom CX7000 Systems is for administrators who need to configure, customize, manage, and troubleshoot Polycom CX7000 systems. Please read the Polycom CX7000 system documentation before you install or operate the system. The following related documents for Polycom CX7000 systems are available from www.polycom.com/videodocumentation:

• Setting Up the Polycom CX7000 System, which describes how to set up the hardware

• User’s Guide for Polycom CX7000 Systems, which describes how to perform video conferencing tasks

• Release Notes for Polycom CX7000 Systems

For support or service, please contact your Polycom distributor or go to Polycom Support at support.polycom.com.

Introducing the Polycom CX7000 SystemThe Polycom CX7000 series provides high-definition (HD) voice, video, and content for small to medium conference rooms (4 - 8 participants). The Polycom CX7000 systems can send and receive high-definition (720p) video in point-to-point calls and VGA video in multipoint calls.

Polycom CX7000 is designed for use within a corporate environment running Microsoft Exchange Server and Microsoft Lync Server. The Polycom CX7000 system is not supported for use over a VPN or a Remote Access Point.

www.polycom.com/videodocumentation

support.polycom.com


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Installing the Polycom CX7000 System

Preparing Your Network for Installation

1 Ensure that your corporate network environment is running one of the following:

— Microsoft Exchange Server 2010 or 2007 with the auto-discover service enabled

— Microsoft Lync Server 2010 with the auto-discover service enabled

2 Ensure that your network provides adequate bandwidth for video conferencing. Video calls at 720p resolution require the following call speeds:

— Minimum for 720p calls: 1.5 Mbps

— Recommended for 720p calls: 2 Mbps or greater

3 If the CX7000 System will sign in to a domain account, do the following for each system before you start the system and run the setup wizard.

— Ensure that the system’s account is placed into an appropriate Organizational Unit (OU).

— Ensure that the system’s account has an appropriate policy applied that ensures that no login scripts are run, no software is installed, and the software whitelist is not modified.

— Disable the User must change password at next logon setting.

— Enable the Password never expires setting.

— Make a note of the domain, domain account name, and the password for each system.

— Create an Exchange user or room mailbox for the domain account.

» If you create a room mailbox, right click the room account and select Properties > Resource Information, and ensure that the Delete Comments option is unchecked.

4 Create a Lync account for each system.

For Office 365 accounts, the initial temporary password must be changed before you can use the account with the CX7000 system.

Only single Active Directory forest topology is supported


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Preparing Your Meeting Room for the Polycom CX7000 System• Ensure that the room has a wired ethernet connection. Wireless operation

is not supported.

• If the meeting room requires a key card for access, ensure that the users who need to use the room have the appropriate access cards.

• Ensure that the room has good lighting. Diffused cool white fluorescent lighting works best.

• If the room has windows, consider covering them with blinds. Place the camera so that it points away from windows.

• Use light blue for wall colors. Avoid dark or vivid wall colors.

Positioning the Polycom CX7000 SystemThe Polycom CX7000 system can be set up in multiple ways. When used with furniture such as a pedestal or wall mount, the system fits into a bracket on the back of the display. The system can also be placed in a cart or on a table.

To position the system:

>> Position the system so that the camera does not face toward a window or other source of bright light. Leave enough space to connect the cables easily. Place the camera and display together so that people at your site face the camera when they are looking at the display.

If you need to position the system horizontally, remove the stand and install the self-adhesive feet.

Setting Up the Polycom CX7000 System HardwareSet up the Polycom CX7000 system using the printed instructions provided in the box with the system. You can also find an electronic version of the system setup sheet at www.polycom.com/videodocumentation.

Note that HDMI input is not supported in this release.

Caution. Risk of Electric Shock. To reduce the risk of personal injury or damage to the equipment, do not use screws longer than those supplied (M4x16, 8.00 mm maximum head diameter) to reconnect the stand to the system.

www.polycom.com/videodocumentation


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Positioning Your MicrophoneThe Polycom CX7000 system uses a built-in echo canceller which automatically adjusts the audio to prevent the sound of far-end voices from being sent back to the far end. The system is designed to provide excellent audio in small to medium conference rooms. A number of factors can affect audio quality including the volume of the system, the sensitivity of the microphone, the acoustic qualities of the room, and the acoustic qualities of any audio devices that combine microphone and speakers.

For best audio results, follow these guidelines:

• Place the microphone and speakers as far apart as possible, especially if you are using external speakers and the Polycom microphone array.

• For best microphone performance, place the microphone no more than 1 meter from the person who is speaking. Speaking too far from the microphone can keep the far end from hearing you.

• For most effective echo cancellation, keep the volume on your system’s speakers at a moderate level. Excessive volume can cause audio problems such as clipping or echo.

• Place the microphone on the meeting table so that each meeting participant is closer to the microphone than the loud speakers.

• To avoid undesirable sound transfer, avoid placing the microphone and the loud speakers on the same table.

Powering the System On and OffConnect power and power on the Polycom CX7000 system after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it.

To power on the Polycom CX7000 system:

>> Press the power button on the front of the system.

The Polycom splash screen is displayed within about 10 seconds.

To power off the Polycom CX7000 system:

>> Do one of the following:

— Press and hold the power switch on the front of the system for two seconds.

— Click Options > Configuration > Advanced Settings > Reset System, and then click Shut Down.

— From the Home screen, click Options > Shut Down.


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Note that, to use this option, the Preferences > Hide Shut Down Option from users setting must be disabled.

After turning the power off in this way, wait at least 15 seconds before you unplug the system from its power source.

Configuring the Polycom CX7000 System SoftwareWhen you power on the Polycom CX7000 system for the first time, the setup wizard runs automatically to help you configure the required settings. After you run the setup wizard, administrators can view or change the system’s configuration.

1 Power the system on. The setup wizard runs automatically.

2 Choose the language to use.

3 Configure the settings on the Location screen.

4 Configure the settings on the Network screen.

Setting Description

Time Format Specifies your format preference for the time display.

Time Zone Specifies the time zone for this location.

Power Frequency Specifies the power line frequency for your system. In most cases, the system defaults to the correct power line frequency, based on the video standard used in the country where the system is located. This setting allows you to adapt the system in areas where the power line frequency does not match the video standard used. You may need to change this setting to avoid flicker from the fluorescent lights in your conference room.

Keyboard Layout Specifies the language layout of the keyboard attached to the system.

Setting Description

Obtain an IP address automatically

Specifies that the system gets an IP address automatically.

Use the Following IP Address

Specifies that the IP address is not assigned automatically.

IP Address Specifies the IP address to use for this system.

Subnet Mask Specifies the subnet mask for this system.

Default Gateway Specifies the gateway IP address to use If the system does not automatically obtain one.


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5 On the System page, specify the sign-in mode to use when the system signs in to the Lync server. The sign-in mode you choose determines the settings available on the System page.

6 Configure the settings on the System page for the sign-in mode you chose.

— To use Standalone sign-in mode, configure these settings.

Obtain DNS server address automatically

Specifies that the system gets a DNS address automatically.

Use the following DNS server address

Specifies that the DNS address is not assigned automatically.

Preferred DNS server Specifies the DNS address to use for this system.

Alternate DNS server Specifies an alternate DNS address to use for this system.

Setting Description

Setting Description

Lync Sign-in Address Lets you specify the Lync address for the system.

User Name Lets you enter the user name for the Lync account assigned to this system.

Password Lets you enter the password for the Lync account assigned to this system.

Specify Lync server Lets you choose whether to enter the Lync Server name manually.

Lync Server Name Specifies the Lync server to use.

Specify time server Lets you choose to enter the time server name or IP address manually.

If you do not specify a time server name or address, the system first attempts to use DNS SRV to find the time server address and then attempts to use time.windows.com as the time server.

Time Server Name Specifies the time server to use.

Install certificate from USB drive

Lets you install a Root CA certificate.

To install CA certificates on systems using Standalone Sign-in mode:

1 Create a folder named certchain on a USB drive, and copy the certificates to that folder.

2 Go to the System settings page, and attach the USB drive to the system.

3 Choose Install certificate from USB drive.


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— To use Domain Member sign-in mode, configure these settings.

To access the Advanced Settings:

1 Click Options > Configuration.

2 Click Advanced Settings.

3 Sign in using the administrator account appropriate to your sign-in mode:

— Domain Member: local administrator or domain administrator

— Standalone: local administrator

System Name Lets you enter the name of the Polycom CX7000 system. Typically, the Polycom CX7000 system is assigned the same name as the conference room in which the system is located.

Admin password Enter or change the password for the Polycom CX7000 system.

Confirm Password Reenter the password for the Polycom CX7000 system.

Setting Description

Setting Description

Domain Name Lets you enter the domain name for the system.

Domain Account Lets you enter the Lync account assigned to this system.

Account Password Specifies the password for the Lync account assigned to this system.

System Name Displays the name of the Polycom CX7000 system. Typically, the Polycom CX7000 system is assigned the same name as the conference room in which the system is located.


Confirm Password Lets you reenter the password for the Polycom CX7000 system.


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Polycom CX7000 Indicator LightThe following figure shows the location of the power button and indicator light.

The indicator light on the front of the Polycom CX7000 system provides this information:

Preferences

To configure Preferences:


2 Click Preferences.




Indicator Light System Status

Off System is powered off.

Steady blue light System is awake.

Steady amber light System is asleep.

Blinking blue light System is in software update mode.


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4 Configure these settings:

Monitors and Cameras

Connecting Monitors to a Polycom CX7000 SystemThe following table shows how you can connect a monitor to a Polycom CX7000 system.

Setting Description

Require Meeting ID to start meeting

Specifies whether a Meeting ID is required to join an online meeting from the Polycom CX7000 system. You can find the Meeting ID in the Join the conference link found in the meeting email.

Auto-answer incoming calls

Specifies whether the system should answer incoming calls automatically.

Automatically answering video calls is convenient, but keep in mind that an unexpected caller could interrupt you when you're busy or look at your room if you aren't there.

Show Contact list

Specifies whether you want to display the system’s Contact list in the Find a Contact window.

Hide Shut Down Option from users

Lets you choose whether to display the Shut Down choice on the Options menu. Administrators can power the system off by choosing Options > Advanced Settings > Reset System > Shut Down.

Allow switching users

Configures the system to allow users to sign in to the CX7000 system and view their own meeting list and contact lists.

Idle Session Timeout in Minutes

When switching users is enabled, specifies the number of minutes your system can be idle before the current user’s session times out and the system’s default user is signed in. Select 1 to 1440 minutes.

Note that this setting is not applied when you access the system using Remote Assistance.

Video Output Number Connector Output Formats

1 HDMI HDMI

2 DVI-I DVI-D, VGA, HDMI


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Customizing the Display BehaviorsYou can customize the video output used when the system goes to sleep. If your system uses two monitors, you can also customize the system behavior for systems with two monitors.

To customize the display behaviors:


2 Click Display.





Setting Description

Screen Saver Specifies the screen saver output for the monitor when the system goes to sleep. Choose one of the following:

• None: Prevents the system from entering sleep mode.

• Blank: Displays black video. This is the recommended setting to prevent burn-in for TV monitors.

• 3D Text: Displays the text you specify in a 3D format. You can specify up to 20 characters. After 30 minutes, the screen saver shuts off and the screen remains blank.

Custom Text Lets you enter text to display when the system goes to sleep. This setting is available when you choose 3D text as the screen saver.

Screen Saver Wait Time (minutes)

Specifies how long the system remains awake during periods of inactivity.

Show calendar on Monitor 2

Lets you specify that the calendar displays on Monitor 2. By default, the calendar is displayed on Monitor 1.

This option is available only when two monitors are connected to your system.

Change cursor behavior to match monitor orientation.

By default, you can move the cursor from Monitor 1 to Monitor 2 by moving the mouse to the right. If your Monitor 2 is located to the left of Monitor 1, use this setting to configure your cursor to move to Monitor 2 by moving the mouse to the left.



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Connecting CamerasYou can connect a Polycom EagleEye III or Polycom EagleEye View to the Polycom CX7000 system. Refer to your system’s setup sheet for connection details.

Note that HDMI inputs are not supported for this release.

To configure your camera:


2 Click Camera.





Microphones and Speakers

Customizing Your Speakers

To customize speaker settings:


If the display from your HDMI monitor appears to be cut off, adjust the video display setting to “pixel to pixel”.

Setting Description

Camera Specifies the camera you want to use.

Detect Detects your camera type. This option is only available when you connect a Polycom camera. Detecting your camera enables adjusting the camera.

Arrow and Zoom Buttons

Allows you to move the camera up, down, left, or right and to zoom the camera out or in. This option is only available when you connect a Polycom camera.


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2 Click Audio.





To test your speakers:


2 Click Audio.




4 Click to play a sound through your speakers.

Customizing Your Microphones

To customize microphone settings:


2 Click Audio.





Setting Description

Speaker Specifies which speakers, earphones, or other audio output device to use.

Speaker Volume Lets you adjust the volume you hear.

Speaker Test Lets you play a sound through your speakers.


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To test your audio devices:

1 Click Options > Configuration > Audio.




3 Click .

4 Click to start recording your audio.

5 Click to stop recording.

6 Click to play back the audio you recorded.

Move the microphone closer or farther away from you as needed.

Accessing Administrator SettingsDuring first-time setup, the setup wizard prompts you for the local administrator password. By default, the administrator User Name is admin. You set the password in the setup wizard, and you can change it any time. To ensure the security of your system, you should set a password for your system’s local administrator account.

To change the Admin Password:


An administrator account appropriate to your sign-in mode is required to access these settings:



2 Click System.

Setting Description

Microphone Specifies which microphone or other audio input device to use.

Microphone Volume Lets you adjust the level for your microphone input.

Audio Test Lets you test the audio devices used for making calls.


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3 Enter the Admin Password, and then enter it again to confirm it.

If the system signs in as a Domain Member, the admin password must meet the password policy of the domain controller security settings.

System LocationYou can customize the system language, date, and time settings.

To customize location settings:






4 Click Location.


Changing this setting causes the system to restart. Do not power the system off until the restart is complete.

Setting Description

Language Sets the language for the user interface. Changing this setting causes the system to restart.

Time Format Specifies your format preference for the time display.

Time Zone Specifies the time zone for this location. Changing this setting causes the system to restart.

Power Frequency

Specifies the power line frequency for your system. In most cases, the system defaults to the correct power line frequency, based on the video standard used in the country where the system is located. This setting allows you to adapt the system in areas where the power line frequency does not match the video standard used. You may need to change this setting to avoid flicker from the fluorescent lights in your conference room.

Keyboard Layout

Specifies the type of keyboard in use with this system.


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Network Settings

LAN Status LightsThe LAN connector on the Polycom CX7000 has two lights to indicate connection status and traffic:

Configuring Network Settings

To configure Network Settings:






4 Click Network.


Indicator Light Connection Status

Left light off No connection.

Left light green 10M connection.

Left light orange 100/1000M connection.

Right light yellow Ethernet link established. The light goes off each time a frame is transmitted or received.


Setting Description

Obtain an IP address automatically

Specifies that the system gets an IP address automatically.

Use the following IP address

Specifies that the IP address is not assigned automatically.

IP Address Specifies the IP address to use for this system.


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System Settings

The sign-in mode you choose determines how the system signs in. The following table shows the available sign-in modes and the account types required to use them.

Note that the System settings vary depending on the sign-in mode you choose.

To configure System Settings:






Subnet Mask Specifies the subnet mask for this system.

Default Gateway Specifies the gateway IP address to use If the system does not automatically obtain one.

Obtain DNS Server address automatically

Specifies that the system gets a DNS address automatically.

Use the following DNS server address

Specifies that the DNS address is not assigned automatically.

Preferred DNS server Specifies the DNS address to use for this system.

Alternate DNS server Specifies an alternate DNS address to use for this system.

Changing System settings causes the system to restart. Do not power the system off until the restart is complete.

Setting Description

Sign-in Mode Accounts Needed

Domain Member Domain account

Standalone Domain account or Lync Online account


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4 Click System. The settings you see depend on the sign-in mode you chose when the system was set up.

5 Do one of the following:

— Configure these settings if the system is configured to use Domain Member as the sign-in mode:

— Configure these settings if the system was configured to use Standalone as the sign-in mode:

To change the sign-in mode, you must reset the system. To reset the system:


2 Click Advanced Settings and sign in using a domain administrator or an operator account.

3 Click Reset System.

4 Click Reset System to confirm.

Setting Description

Domain Name Lets you view the domain name for the system.

Domain Account Lets you view the Lync account assigned to this system.


Confirm Password Lets you reenter the password for the Lync account assigned to this system.



Confirm Password Lets you reenter the password for the system.

Setting Description

Lync Sign-in Address Displays the Lync address for the system.

Lync User Name Displays the user name for the Lync account assigned to this system.

Lync Password Lets you enter or change the password for the Lync account assigned to this system.

Specify Microsoft Lync server

Lets you choose whether to enter the Lync Server name manually.


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6 By default, the system trusts the public CA. If you want the system to use a private Certificate Authority (CA), ensure that the required root certificates and any required subordinate certificates are installed.

To install CA certificates on systems using Standalone Sign-in mode:

1 Create a folder named certchain on a USB drive, and copy the certificates to that folder.

2 Go to the System settings page, and attach the USB drive to the system.

3 Choose Install certificate from USB drive.

Configuring Exchange Server SettingsBy default, the system is configured to use the system’s Exchange account to retrieve the meeting list shown on the calendar. However, you can configure the system to retrieve the meeting list using a different Exchange account by specifying an email address.


Specify time server Lets you choose to enter the time server name manually.

If you do not specify a time server, the system first attempts to use DNS SRV to find the time server address and, then attempts to use time.windows.com as the time server.




Confirm Password Reenter the password for the Polycom CX7000 system.

Setting Description

When the system is configured in this way, its presence is controlled by its Lync account instead of by the meeting list.

• The system’s status changes to “In a call” when a call connects.

• The status does not change to “In a meeting” when the meeting list shows that a meeting starts.


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An administrator account is required to access these settings.

To configure Exchange Server settings:






4 Click Exchange Server.


Keeping Your Software CurrentThe CX7000 System includes two installed software versions: the current operating software version and a backup version that is available when you restore the system. You can choose whether to perform a software update, which updates just the operating version, or install a new software image, which updates both the operating version and the backup version.

Software update packages have the .pup file extension. Software image packages have the .wim extension. Installing a new software image may take

Setting Description

Automatically discover Exchange Server

Lets the system discover the Exchange server address automatically.

Specify the Exchange Server address

Lets you manually specify the Exchange server address.

Exchange Server Specifies the URL of the Exchange server.

Specify an email address to use for retrieving the meeting list.

Lets you specify how the system should obtain the meeting list.

Enable this setting to specify an email address to use for retrieving the meeting list from the Exchange server.

Disable this setting to allow the system to retrieve the meeting list from the Exchange server using the email address bound to the system’s Lync sign-in account.

Email Address Specifies the email address to use for retrieving the meeting list.

User Name

Password

Lets you enter the user name and password for the email address you specified.


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longer than installing a software update.

Updating the Software To update the software, you must use an administrator account.

To update software from a network location:






4 Click Software Update.

5 Specify the folder on the network or the path to an FTP site where software update packages are available.

6 Enter a user name and password to access the FTP site or network location, if one is required.

Do not power the system off during a software update.

The system restarts after the software update is downloaded to the system and then again after the update is complete.


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7 Choose one of the following:

To update the software using a USB drive:

1 Create a directory named CX7000Update at the root of the USB drive.

2 Copy the software update package or software image into the CX7000Update directory.






6 Attach the USB drive to one of the USB connectors on the back of the system.

7 When the system detects the USB drive and prompts you to choose an action, click Update software using files on USB device.

Setting Description

Automatically check for software updates every day at this time

Sets the system to check for new software update package from the network folder or FTP site at the time you specify. If a newer version of the system software is available and the system is not in a call, the system installs it.

If the system is in a call or powered off at the specified time, the system attempts to update the software at the next scheduled time. For best results, schedule updates for times when the system is not in use.

Update software manually Installs the software package you select. Sets the system to check for new software update package from the network folder or FTP site when you click Refresh.

To start the manual update, click Start Update.

• If you choose a newer software update or software image, click OK to start the update.

• If you choose an older software version (downgrade), the system automatically performs a factory restore. Then, perform a manual update again to install the older version.


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8 Click the software update or software image you want to use.

— If you choose a newer software version, click OK to start the update.

— If you choose an older software version (downgrade), the system automatically performs a factory restore. Then, repeat steps 3 - 7 to install the older version.

Installing an Earlier Software VersionWhen you install an earlier software version (“downgrade”) on a system running as a domain member, you must first log in using a domain administrator or an operator account. When you downgrade software on a system running in standalone mode, you must sign in as a local administrator.

During the downgrade process, the system restarts and performs a factory restore before installing the software. After the older software version is installed and, the setup wizard starts automatically.

Updating the Microsoft Online Services Sign-in AssistantWhen the system is configured to sign in using standalone mode, the system must use an up-to-date version of the Microsoft Online Services Sign-in Assistant. This software is updated automatically when you install a new version of the Polycom CX7000 system software. You can also update the Assistant manually.

To update the Microsoft Online Services Sign-in Assistant manually:



3 Sign in using the local administrator account.

4 Click System and then choose Update Microsoft Online Services Sign-in Assistant. The system restarts.

5 Enter the URL to use for retrieving the update or use the default address: downloads.polycom.com/video/cx7000/msoidcrl.msi.

6 Click Start Update.

When you downgrade software, you can configure the system to use the domain account that it used previously.

http://downloads.polycom.com/video/cx7000/msoidcrl.msi

http://downloads.polycom.com/video/cx7000/msoidcrl.msi


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Statistics and Diagnostics

Viewing System Info

To view system information:


2 Click System Information and view the following information:

Viewing System Status

To view system status:


2 Click System Status and view the following information:

Setting Description

System Name Displays the name of the Polycom CX7000 system. Typically, the Polycom CX7000 system has the same name as the conference room where the system is located.

IP Address Displays the IP address currently assigned to the system.

Domain For systems running as domain members, displays the domain name currently assigned to the system.

Workgroup For systems running in standalone mode, displays the workgroup to which this system belongs.

Language Displays the language for the user interface.

Keyboard Layout Displays the type of keyboard attached.

Time Zone Displays the time zone for this location.

MAC Address Displays the system's MAC address.

Hardware Version Displays the system's hardware version.

Serial Number Displays the system’s serial number, if your system’s hardware version supports this feature.

Lync Version Displays the Lync version.


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Collecting System LogsSystem logs can be useful in troubleshooting problems.

To copy logs to a USB drive:






4 Attach the USB drive to one of the USB connectors on the back of the system.

5 When the system detects the USB drive, click Copy logs to USB device. The logs are stored at the root of the USB drive. Logs include:

— App Logs

— Lync Client Logs

— SysEvent Logs

To copy logs using a remote computer:

1 From a remote computer, open Windows Explorer and enter this address:

\\ipaddress\logs (file://ipaddress/logs)

2 Sign in using the local administrator account:

User Name:MeetingRoomName\admin

Password: LocalAdminPassword

Setting Description

Gateway Displays the status of the gateway currently assigned to this system.

DNS Displays the status of the DNS server currently assigned to this system.

Lync Server Displays the sign-in status of the Lync application.

Memory Usage Displays the percentage of memory in use.

CPU Usage Displays the percentage of CPU in use.


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3 Copy the logs from the Logs folder to the local disk.

Collecting Call DetailsYou can view detailed information about the calls placed and received by the system.

To view call detail information:






4 Click Call Detail. You can view the following detail information:

Managing the System RemotelyIf you experience problems, the system allows you to invite a remote user to connect to the Polycom CX7000 system for troubleshooting.

You must run the setup wizard for the first time from the local system. Initial software setup cannot be performed remotely.

The Local Admin password is specified at Options > Configuration > Advanced Settings > System.

Field Description

Conference URI Unique identifier for the organizer of the call.

Start Time Start time for the call (hh:mm:ss).

End Time End time for the call (hh:mm:ss).

Call Duration (hh:mm:ss)

Length of the call in 24-hour format (hh:mm:ss).

Participants Far sites in the call separated by slash (/).

Conference Start Type Specifies whether the call was incoming, outgoing, or scheduled.


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To create an invitation to connect remotely:






4 Attach a USB drive.

5 When the system detects the USB drive, click Create Remote Assistance Package.

6 The system creates a connection invitation in the RemoteAssistance folder on the USB drive.

7 Provide the RemoteAssistance folder to the person you want to connect to the system. Note that the invitation is valid for eight hours.

To connect to the system remotely using an invitation:

1 On the far system, attach the USB drive that contains the Remote Assistance Package.

2 Open the RemoteAssistance folder and double-click the invitation file.

3 In the RemoteAssistance window on the far system, enter the password contained in the remote assistance folder.

4 At the local CX7000 System, you are prompted to accept the connection.

5 You can now connect remotely.

To start a Remote Desktop connection:

1 On the far system, open a Remote Desktop Connection by clicking Start > All Programs > Accessories, and then click Remote Desktop Connection.

You can connect remotely if the CX7000 system has been inactive for three minutes and is not in a call.

Instant messaging and file transfer are not supported for remote connections.


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2 Enter the IP address of the system to which you want to connect, and click Connect.

3 Enter the user name and password for a domain administrator or local admin account.

4 If the CX7000 system has been inactive for three minutes and is not in a call, the Remote Desktop session starts.

If the CX7000 system has not been inactive for three minutes and is not in a call, you can press Ctrl + Shift + R on the CX7000 system keyboard to enable the Remote Desktop session.

5 At the local Polycom CX7000 system, if there is no meeting in progress, you are prompted to accept the connection.

6 The local Polycom CX7000 system session ends when the remote desktop session starts.

To end the Remote Desktop connection:

>> Do one of the following:

— On the remote computer, close the Remote Desktop session. The Polycom CX7000 starts automatically on the local system.

— On the local system, log in or power the system off, then on.

Troubleshooting

Solving Audio and Video Problems

Symptom Corrective Action

General

The system won’t power on. Ensure that your power cable is connected securely to a working power outlet.

The system powers on, but the CX7000 application does not start.

Reset the system:

1 Power the system off.

2 Press F12 and power the system on again.

When I try to search the Address Book, I get a message that the Address Book is synchronizing.

Each time you sign in, Lync synchronizes the Address Book on the local system with the Address Book on the server. If you see this message, wait a few minutes for synchronization to finish, and try again.

Search for the full user name (for example, [email protected]).


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For more troubleshooting information, you can search the Knowledge Base at support.polycom.com.

Viewing Call DiagnosticsYou can view system statistics while you are in a call to help you troubleshoot problems. You can also test whether the system can establish contact with a far-site IP address.

To view system statistics:

During a call, click on the CX7000 system in-conference toolbar.

>> View the following information:

Video

My camera is not listed in the device selection list.

Ensure that your camera cable is connected securely.

Return to the Home screen, then click Options > Configuration > Camera and check again.

Restart the Polycom CX7000 system.

Others don't see my video. Ensure that your camera cable is connected securely.

Verify your camera settings. To do this, click Options > Configuration and then choose Camera.

Restart the Polycom CX7000 system.

The video is cut off on my HDMI monitor. Adjust the video display to pixel to pixel.

Audio

Others don't hear my audio. Ensure that your audio is not muted.

Ensure that your microphone cable is connected securely.

Ensure that the monitor is configured to use an input channel that supports audio input.

Verify your audio settings. To do this, click Options > Configuration and then choose Audio.

Far-site participants hear an echo. Reduce the volume on your system.

Place the microphone and speakers as far apart as possible.

Far-site participants hear poor audio. Place the microphone farther from the person speaking. Speaking too close to the microphone can cause poor audio quality.

I don't hear audio from others. Ensure that the far-site audio is not muted.

Ensure that your volume is set to an audible level.

Symptom Corrective Action

http://support.polycom.com

http://support.polycom.com


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To test your connection to a far-site IP address:

1 During a call, click on the CX7000 system in-conference toolbar.

2 Enter the IP address you want to test.

3 Click Start to ping the far-site system.

4 If the test succeeds, you see the following information:

Resetting the SystemYou can restore the system to the original factory settings.

To reset the system:


2 Click Advanced Settings and sign in using a domain administrator or an operator account.

3 Click Reset System.

4 Click Reset System to confirm.

Statistic Description

CPU System CPU in use.

Memory Memory in use.

Statistic Description

Address IP address of the system.

Buffer (bytes) Number of bytes of data in the package sent to the far end. Typically, the package size is 32 bytes.

Roundtrip Time (ms) Total time for sending the data package and receiving a response.

Packets Sent Number of packets sent by this system.

Packets Received Number of packets received by this system.

Total Packets Lost The sum of packets lost by this system. Packet loss indicates congestion or other problems on the network.

% Packets Lost Percentage of packets lost by this system.


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Recovering from ProblemsIf a software update fails to complete successfully, your system is returned to the original factory settings. When you power the system on, the setup wizard starts automatically.

If you experience severe system problems, you can perform a factory restore. The restore button is on the front of the Polycom CX7000 system, as shown in the following figure:

To reset the system to its original factory software using the restore button:

1 While the system is powered off, press and hold the restore button.

2 While holding the restore button, press the power button once.

3 Keep holding the restore button for 20 more seconds, then release it.

Configuration Pages

System Information

System Name Displays the name of the Polycom CX7000 system. Typically, the Polycom CX7000 system has the same name as the conference room where the system is located.

When a software update fails to complete or if you need to perform a factory restore, the domain account is not unregistered, You cannot configure the system to use the same System Name that it used previously until the system is unregistered from the domain. Contact your domain administrator for help.


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IP AddressDisplays the IP address currently assigned to the system.

Domain(For systems configured as domain members) Displays the domain name currently assigned to the system.

Sign in asSpecifies the sign-in mode used by the system.

Workgroup(For systems configured to sign in as Standalone) Displays the workgroup to which this system belongs.

LanguageDisplays the language for the user interface.

Keyboard LayoutSpecifies the language layout of the keyboard attached to the system.

Time ZoneDisplays the time zone for this location.

MAC AddressDisplays the system's MAC address.

Hardware VersionDisplays the system's hardware version.

Serial NumberDisplays the system’s serial number, if your system’s hardware version supports this feature.


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Lync VersionDisplays the Lync software version.

System Status

GatewayDisplays the status of the gateway currently assigned to this system.

DNSDisplays the status of the DNS server currently assigned to this system.

Lync ServerDisplays the sign-in status of the Lync application.

Memory UsageDisplays the percentage of memory in use.

CPU UsageDisplays the percentage of CPU in use.

Display

Screen SaverSpecifies the screen saver output for the monitor when the system goes to sleep. Choose one of the following:

Settings Description

None Prevents the system from entering sleep mode.

Blank Displays black video. This is the recommended setting to prevent burn-in for TV monitors.

3D Text Displays the text you specify in a 3D format. You can specify up to 20 characters.


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Custom TextLets you enter text to display when the system goes to sleep. This setting is available when you choose 3D text as the screen saver.

Screen Saver Wait Time (minutes)Specifies how long the system remains awake during periods of inactivity.

Show the Calendar on Monitor 2Lets you specify that the calendar displays on Monitor 2. By default, the calendar is displayed on Monitor 1.


Change Cursor Behavior to Match Monitor OrientationBy default, you can move the cursor from Monitor 1 to Monitor 2 by moving the mouse to the right. If your Monitor 2 is located on to the left of Monitor 1, use this setting to configure your cursor to move to Monitor 2 by moving the mouse to the left.


Audio

SpeakerSpecifies which speakers, earphones, or other audio output device to use.

Speaker VolumeLets you adjust the volume you hear.

Speaker Test ButtonClick to play a sound through your speakers.

MicrophoneSpecifies which microphone or other audio input device to use.


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Microphone VolumeLets you adjust the level for your microphone input.

Audio Test ButtonClick to test the audio devices used for making calls.

Test Audio Devices

Record ButtonLets you start recording your audio.

Stop ButtonLets you stop recording.

Play ButtonLets you play back the audio you recorded.

Camera

CameraSpecifies the camera you want to use.

DetectDetects your camera type. This option is only available when you connect a Polycom camera.

Arrow ButtonsAllows you to move the camera up, down, left, or right. This option is only available when you connect a Polycom camera.

Zoom ButtonsAllows you to zoom the camera out or in. This option is only available when you connect a Polycom camera.


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Preferences

Require Meeting ID to Start MeetingSpecifies whether a Meeting ID is required to join an online meeting from the Polycom CX7000 system. You can find the Meeting ID in the Join the conference link found in the meeting email.

Auto-answer Incoming CallsAllows the system to answer incoming calls automatically.

Show Contact ListLets you access a list of your frequent contacts from the Find a Contact window.

Hide Shut Down Option from UsersLets you choose whether to display the Shut Down choice on the Options menu. Administrators can power the system off by choosing Options > Configuration > Advanced Settings > Reset System > Shut Down.

Allow Switching UsersConfigures the system to allow users to sign in to the CX7000 system using a Lync account other than the one configured for the system in the setup wizard. Users can then view their own meeting list and contacts lists.

Idle Session Timeout in MinutesWhen switching users is enabled, specifies the number of minutes your system can be idle before the session times out. Select 1 to 1440 minutes.

Note that this setting is not applied when you access the system using Remote Assistance.


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Location

LanguageSets the language to use for this system’s screens.

Time FormatSpecifies your format preference for the time display.

Time ZoneSpecifies the time zone for this location.

Power FrequencySpecifies the power line frequency for your system. In most cases, the system defaults to the correct power line frequency, based on the video standard used in the country where the system is located. This setting allows you to adapt the system in areas where the power line frequency does not match the video standard used. You may need to change this setting to avoid flicker from the fluorescent lights in your conference room.

Keyboard LayoutSpecifies the language layout of the keyboard attached to the system.

NetworkAn administrator account appropriate to your sign-in mode is required to access these settings:






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Obtain an IP address automaticallySpecifies that the system gets an IP address automatically.

Use the following IP addressSpecifies that the IP address is not assigned automatically.

IP AddressSpecifies the IP address to use for this system.

Subnet MaskDisplays the subnet mask currently assigned to the system.

Default GatewaySpecifies the gateway IP address to use If the system does not automatically obtain one.

Obtain DNS Server address automaticallySpecifies that the system gets a DNS address automatically.

Use the following DNS server addressSpecifies that the DNS address is not assigned automatically.

Preferred DNS serverSpecifies the DNS address to use for this system.

Alternate DNS serverSpecifies an alternate DNS address to use for this system.

Changing any of these settings causes the system to restart. Do not power the system off until the restart is complete.


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SystemAn administrator account appropriate to your sign-in mode is required to access these settings:



Sign-in ModeDisplays the mode the system uses to sign in. The System settings vary depending on the sign-in mode you choose. The following sign-in modes are available:

• Domain Member

• Standalone

To change the sign-in mode, you must reset the system. To do this, go to Options > Configuration > Advanced Settings > Reset System > Reset System. Resetting the system requires an appropriate administrator account:

— Domain Member: domain administrator or operator account


Domain MemberThe following settings are available when you choose the Domain Member sign-in mode.

Changing any of these settings causes the system to restart. Do not power the system off until the restart is complete.

Setting Description

Domain Name Lets you view the domain name for the system.

Domain Account Lets you view the Lync account assigned to this system.




Confirm Password Lets you reenter the password for the CX7000 system.


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Standalone When you sign in using standalone mode, you do not need to sign in to a domain.

When you use the system in standalone mode, you must install the correct certificate in the local certificate store. See SECTION for more information.

The following settings are available when you choose the Standalone sign-in mode.

Exchange ServerAn administrator account appropriate to your sign-in mode is required to access these settings:



Automatically discover Exchange Web Service AddressLets the system discover the Exchange service address automatically.

Setting Description

Lync Sign-in Address Lets you specify the Lync address for the system.

Password Lets you enter the password for the Lync account assigned to this system.

Specify Microsoft Lync server

Lets you choose whether to enter the Lync Server name manually.


Specify time server Lets you choose to enter the time server name manually.

If you do not specify a time server, the system first attempts to use DNS SRV to find the time server address and, then attempts to use time.windows.com as the time server.




Confirm Password Lets you reenter the password for the CX7000 system.


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Specify the Exchange Web Service addressLets you manually specify the Exchange server address.

Web Service Address Specifies the URL of the Exchange server.

Specify an email address to use for retrieving the meeting list Lets you specify how the system should obtain the meeting list.

• Enable this setting to specify an email address to use for retrieving the meeting list from the Exchange server.

• Disable this setting to allow the system to retrieve the meeting list from the Exchange server using the email address bound to the system’s Lync sign-in account.

Email AddressSpecifies the email address to use for retrieving the meeting list.

User Name and PasswordLets you enter the user name and password for the email address you specified.

Software UpdateAn administrator account appropriate to your sign-in mode is required to access these settings:



Software update package locationLets you specify where your system administrator makes new software update packages available. Choose one of the following:

Setting Description

Folder on the network Path to a network folder

FTP Site URL for an FTP site


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Require login to access software update packageSpecifies that a user name and password is required to access software update packages.

User NameLets you enter the user name for accessing the network folder or FTP site.

PasswordLets you enter the password for accessing the network folder or FTP site.

Automatically check for software updates every day at this timeSets the system to check for new software update package from the network folder or FTP site at the time you specify.

Update software manuallySets the system to check for new software update package from the network folder or FTP site when you click Refresh.

Please select a software update package from the listLets you choose a software update package from a list of packages available in the network folder or FTP site.

Start UpdateUpdates your system software with the update package you selected.

RefreshChecks the server for the latest list of available update packages.

Call DetailsAn administrator account appropriate to your sign-in mode is required to access these settings:




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Call Detail ReportShows details about the calls placed and received from this system. The Call Detail Report contains the following information:

Reset SystemAn administrator account appropriate to your sign-in mode is required to access these settings:



Shut DownPowers the system down.

Reset SystemRestores the system to the original factory settings.

Field Description

Conference URI Unique identifier for each conference

Start Time Start time for the call in 24-hour format (hh:mm:ss).

End Time End time for the call in 24-hour format (hh:mm:ss).

Call Duration (hh:mm:ss) Length of the call in 24-hour format (hh:mm:ss).

Participants Far sites in the call.

Conference Start Type Specifies whether the call was incoming, outgoing, or scheduled.


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System Back Panel View

1267

345

19

V 7

.89

A

Reserved for future use

Audio output for external speakers

Power connector: For power supply

LAN port: For IP calls

Video Input: For content

USB Ports

Reserved for future use

Video Output1: HDMI for the main monitor

Video Output 2: DVI for the main or second monitor

USB Ports: For mouse and keyboard transceiver

Video Input: Polycom HDCI camera input

Polycom Microphone Input


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Regulatory Notices

Regulatory Notices

Class A Digital Device or Peripheral

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Part 15 FCC Rules

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:

1) This device may not cause harmful interference, and

2) this device must accept any interference received, including interference that may cause undesired operation.

Industry Canada (IC)

This Class [A] digital apparatus complies with Canadian ICES-003.

Cet appareil numerique de la Classe [A] est conforme à la norme NMB-003 du Canada.

Europe

This Polycom CX7000 has been marked with the CE mark. This mark indicates compliance with EEC directories 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.

Singapore

Complies with

IDA Standards

DA101619

Class A Statements

Japan

Important Safeguard

Headphone Usage

Excessive sound pressure from earphones or headphones can cause hearing loss.


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Special Safety Instructions

Plug Acts as Disconnect Device: The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.

Follow existing safety instructions and observe all safeguards as directed.


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Documents

Administrator's Guide for Polycom CX7000 Systems, version 1.1