7/29/2019 Administrator Employee Benefits in Cleveland OH Resume
Sandra
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Sandra U. L.
Cell Phone: (440) 821-1617
Strongsville, OH 44149-5734 Email: [email protected]
I am seeking a position in Employee Benefits Administration
and/or
Employee Benefits Consulting and Client Service
Cleveland Ohio Area
Summary Statement
As a result of my skills, experience, and education, I can
perform assigned human resource and benefit
administration responsibilities in an efficient manner by
performing many duties including but not
limited to posting and maintaining job postings on recruiting
websites; screen and forward resumes as
appropriate to hiring manager; conduct background checks and
drug test screenings; notifying of test
results; handling employee benefits questions; new hire
enrollments; annual open enrollment;
qualifying event paperwork; FMLA, COBRA, STD & LTD claims
assistance; and assisting in other HR dutiesas necessary.
Qualifications Summary
15+ years of business experience running insurance agency
including not only selling of various
insurance policies, but claim assistance, review, and other
administrative functions as needed.
Strong knowledge and understanding of insurance regulations and
contracts including plan
design
Ability to deal effectively with a diversity of individuals at
all organizational levels based on
extensive agency experience
Proficient & working knowledge of Windows including
Microsoft Word, Excel, Link, Outlook,
Internet Explorer with the ability to easily learn other
database management systems includingHRIS system (ADP)
Familiar with COBRA, FMLA, ERISA, PPACA, and other related state
and federal regulations
CEBS student currently taking GBA 3 which covers Health Care
Reform and financing (PPACA)
Familiarity with HIPPA and privacy laws and the need to maintain
client confidentiality
Interested in learning and trying new things as demonstrated by
enrolling in CEBS (Certified
Employee Benefits Specialist coursework)
Bachelors Degree in Business Administration (major: Marketing)
from Miami University-Oxford,
OH
Employment History
Captive Sales/Service Insurance Agent 1986-CurrentLarge
Nationally Known Insurance Company
13500 Pearl Rd. Crossroads Market Plaza
Strongsville, OH 44136-3400
Experienced in basic interview techniques for finding and
keeping good talent for the continuity
of agency operations.
7/29/2019 Administrator Employee Benefits in Cleveland OH Resume
Sandra
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Onboarding experience, one to one training, making available
state licensing classes along withethics and adherence to privacy
issues.
Provided benefits including managing a profit sharing plan as
plan fiduciary and trustee, offered
sick pay leave, paid holidays, and paid vacation time in
addition to employer sponsored health
insurance.
Established open door policy for excellent relationship
management to address employeeconcerns and grievances.
Experienced at coaching employees and administering employee
disciplinary meetings to
document undesirable behaviors.
Established solid field underwriting and ongoing customer review
processes resulting in lower
loss ratio than company benchmark for paid fire claims over past
5 years. Agent result was
17.75% versus company benchmark of 45%, saving the company
$595,712 from collected
premium.
Reviewed losses on a claims made basis resulting in
re-evaluating policies involving higher
deductibles, different rate plans, risk management, or
non-renewal resulting in money saved
for the company in a lower frequency/severity of paid
claims.
Was selected by immediate superior (Agency Field Executive) to
represent local group of agents
in the regional office and act as liaison between regional
office and the field two years in a row.
Established a cross sell system during customer policy reviews
utilizing consultative selling
techniques & financial needs analysis, which resulted in
increased customer retention and 4%
greater household penetration than company benchmark.
Education
Bachelor of Science (BS) Business Administration, Miami
University (Oxford, Ohio)
Major: Marketing
Member: Pi Sigma Epsilon Honorary Marketing Fraternity (Oxford,
Ohio)
Additional Accomplishments, Certifications, and Skills
Goal to obtain GBA (Group Benefits Associate) within next year,
currently enrolled in GBA-3
which focuses on Health Care Reform, part of CEBS program
Licensed in Multiple Insurance Lines including Life, Health and
Accident through
April 2014 in State of Ohio. License #48050, NPN#-1360356
Computer skills: MS Word, Outlook, Quick Books (payroll), Excel,
Image Manager, ABS
Honors and Awards include Life Ambassadors Repeat Travel
Qualifier, Bronze Tablet and Silver
Scroll Awards for Life Insurance Production &
Profitability
Completed AHIP Certification course for the 2013 Medicare
Advantage (HMO, MAPD, PDP) Plans
Notary Public designation good through November 2016LinkedIn
profile URL: http://www.linkedin.com/in/sandralass/
