Administrative Office Technology Student Learning · PDF fileAOT 141 Office Procedures 5 7 6. Customer Service AOT 162 Basic ... only has 5 PSLO's AOT MGT ... Administrative Office

Administrative Office Technology

Student Learning

Outcoines

February, 2017

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FDTC Curriculum Map

Program: Administrative Office Technology

Course# Course Title Credits Hours Program General Education

Lecture Lab Outcomes Outcomes General Education Outcomes 1. Quantitative Literacy

ENG 101 English Composition I 3 3 0 3,4 2. Oral Communication

MAT165 Statistics 3 1,6 3. Written Communication

SPC 205 Public Speaking 3 3 0 2,5 4. Reading Comprehension

PSY 201 General Psychology 3 3 0 4,6 5. Information Literacy

soc 101 Introduction to Sociology 3 0 4,5,6 6. Critical Thinking

Elective Humanities/Fine Arts 3 3 0 7. Applied Technology

D2L Learning Management Svstem 0 0 0 7

Program Outcomes

ACC 111 Accounting Concepts 3 3 0 2 7 1. Business Communication

AOT 105 Keyboarding I 3 3 0 4 7 2. Accounting Skills

AOT 110 Document Formatting 3 3 0 3 7 3. Business Correspondence

AOT 133 Professional Development 3 3 0 1 7 4. ComputerSkills

AOT 134 Business Writing 3 3 0 1 7 5. Office Procedures

AOT 141 Office Procedures 3 3 0 5 7 6. Customer Service

AOT 162 Basic Document Formatting 3 3 0 4 7 7. Work Experience

AOT 163 Word Processing 3 3 0 4 7

AOT 167 Information Processing 3 3 0 4 7

AOT 180 Customer Service 3 3 0 6 7 I students may take either PSY 201 or SOC 101

AOT 210 Document Production 3 3 0 3 7

AOT 261 Office Spreadsheet Applications 3 3 0 4 7

AOT265 Desktop Publishing 3 3 0 4 7

AOT267 integrated Information Proc. 3 3 0 4 7

AOT271 SCWE inAOT 4 4 0 7 7

Total Credits: 61

Program Student Learning Outcomes 1) Students will acquire oral and written business communication skills beyond the general education requirements.

2) Students will demonstrate their knowledge, understanding, and application of fundamental accounting skills.

3) Students will acquire skills in reading, understanding, and preparing business correspondence.

4) Students will demonstrate their knowledge, understanding, and application of applied computer skills for the office en virorment.

5) Students will acquire knowledge and demonstrate skills with appropriate office procedures.

6) Students will acquire knowledge and demonstrate skills in providing excellent customer service with diverse publics.

7) Students will demonstrate their cumulative knowledge and abilities in an actual work environment.

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Aministrative Office Technology: AAS.AOT - Program Student Learning Outcomes (PSLO's}

Students who obtain an Administrative Office Technology degree at FDTC will have attained knowledge and skills in each of the

following areas. These are the student learning outcomes for the program.

1) Students will acquire oral and written business communication skills beyond the general education requirements.

Applicable coursework: AOT - 133 - Professional Development and AOT 134 - Business Writing

2) Students will demonstrate their knowledge, understanding, and application of fundamental accounting skills.

Applicable coursework: ACC 111 - Accounting Concepts.

3) Students will acquire skills in reading, understanding, and preparing business correspondence.

Applicable coursework: AOT 110 and 210.

4) Students will demonstrate their knowledge, understanding, and application of applied computer skills for the office environment.

Applicable coursework: AOT 105, 162, 163,167,261,265, and 267.

5) Students will acquire knowledge and demonstrate skills with appropriate office procedures.

Applicable coursework: AOT 141.

6) Students will acquire knowledge and demonstrate skills in providing excellent customer service with diverse publics.


7) Students will demonstrate their cumulative knowledge and abilities in an actual work environment.


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Course Student Learning Outcomes being Measured Fall 2016 PSLO

AOT 167 - Information Processing 4

1) Students will demonstrate advanced knowledge of the numerical capabilities of Word by creating documents that: sort, select & find, and replace data.

2) Students will compile documents in Word that demonstrate advanced Word features: customizing AutoCorrect, themes, and managing styles.

AOT 210 - Document Production 3

1) Students will create and format various types of business correspondence: international, medical, legal, and office forms.

2) Students will compile and modify different elements of memorandums: post scripts, display lines, and block styles.

(' j Three Year Assessment Map

Fall 2016 Fall 2017 Fall 2018 Fall 2019

AOT MGT MKT ACC AOT MGT M KT ACC AOT MGT MKT ACC AOT MGT MKT ACC

AOT167 4 ACClSO 3 ACClSO 3 ACClSO 2 AOT162 4 MGT280 1 MGT280 1 MGT280 1 AOT134 1 ECO 201 4 ECO 201 4 EC0201 3 AOT 265 4 ACC 115 6 ACCllS 5

AOT261 4 AOT261 5 AOT261 5 AOT261 4 AOT 141 5 8AF 101 2 8AF 101 2 AOT267 4 ACC265 5 IT•Ulht at least partially by adjuncts.

AOT210 3 MKT 240 6 MKT 240 6 ACC 230 5 AOT 180 6 BUS 250 4 BUS 250 4 BUS 123 4 BUS 123 4 BUS 123 3

ACC 111 2 ACClll 3 ACClll 3 ACC 111 2 AOT 271 7 ACC 112 3 ACC 112 3 ACC112 2 BUS 240 5 BUS 240 5 BUS 240 4 Numbers In narrow columns

AOTlOS 4 ACC101 5 MKT 101 5 MKT 101 s ACC240 5 MGT121 6 MKT120 6 represent PSL01s for that program,

AOT133 1 MKT250 6 MGT240 6 MKTllO 6 MGTlOl 5 MGT101 5

Spring 2017 Spring 2018 Spring 2019 Spring 2020 !ACC only has 5 PSLO's

AOT MGT MKT ACS:, AOT MGT MKT ACC AOT MGT MKT ACC AOT MGT MKT ACC

ACC102 5 ACC201 5 AOTllO 3 ACC 231 5 AOT163 4

5 4 5 6 4 4 6 5 <- Number of courses per term.

There are five general ed courses for each program. Econ Is a general ed course for ACC, MGT, and MKT - not for AOT ACC/MGT/MKT l!J AOT Li] Total ACC = 20

Total AOT = 20

Total MGT = 20

Total MKT = 20

All PSLO's are covered within thoJ lrst throe years.

Entrepreneurship courses can be started next fall.

General: MAT 165, ENG 101, SPC 205, Elective.

Student Identification Program Outcome # 4 .... Ill Name PSLO Description: Computer Skills o-- C C a,

CSLOl CSL02: :s "C 0 .a Last First Sex ID NO Formative: Summative: Formative: Summative: (,) (I)

-- Ch 19 Quiz Unit Test 1 Ch 21 Quiz Unit Test 2 1 xxxx xxxx xxxx 100 97 99 96 2 xxxx xxxx xxxx 90 67 85 91 3 xxxx xxxx xxxx 81 97 55 94 4 xxxx xxxx xxxx 90 94 90 95 5 xxxx xxxx xxxx 0 63 0 90 6 xxxx xxxx xxxx 98 97 95 95 7 xxxx xxxx xxxx 95 95 93 92

8 xxxx xxxx xxxx 86 96 95 94

9 xxxx xxxx xxxx 100 98 95 100 10 xxxx xxxx xxxx 95 99 98 100




-- : ~~ will scd~i 7_0% _or, higher* --: J>-··~~.1- ,A: 70 70 70 70

70 70 70 70

Actual Percentage Met 92% 85% 77% 85% Course Benchmark Achieved? Exceed Exceed Exceed Exceed

AOT 210 (01) -Document Production - Modality: Traditional

Student Identification Program Outcome # 3 .... 1/1 Name PSLO Description: Business Correspondence 0 .. .. C: C: Cl) CSLO1 CSLO2: Outcomes Assessment :::, 'O 0 .a Last First Sex -- ID NO Formative Summative Formative Summative (.) (/)

Unit 12 Unit Project Test 3-53A Final Exam*










10 xxxx xxxx xxxx 100 100 95 92

11 xxxx xxxx xxxx 100 100 95 96

12 xxxx xxxx xxxx 100 100 95 99

13 xxxx xxxx xxxx 100 100 95 95



~mm~" . . . ,;,. .. ,_ ....... '~T .l':in-.:: ,: >:;": '""""" -@•1!li-i~@,m.ri1,af:J~ 70 70 70 70 , , ... ,.,11,111, ;lf."Hn,,,.., .,,-ti!,_ 70 70 70 70

Actual Percentage Met 100% 93% 87% 87%

*Final Exam= Outcomes Assessment Co_urse Benchmark Achieved? Exceed Exceed Exceed Exceed

( -----Florence-Darlingtvn Technical College

Administrative Office Technology- Program Assessment-Systematic Evaluation Plan

AOT 167 (01) -Information Processing

Course Category: ~ Traditional D Hybrid/Blended D Online D Web Facilitated D Dual Enrollment D DL

ram Student Learning Outcome: Administrative Office Technology #4: Computer Skills

Course Course Student Number Learning Outcome

(I) Students will AOT 167 demonstrate advanced

knowledge of the numerical capabilities of Word by creating documents that: sort, select & find, and replace data. (1) Students will demonstrate advanced knowledge of the numerical capabilities of Word by creating documents that: sort, select & find, and replace data. (2) Students will compile documents in Word that

AOT 167 demonstrate advanced Word features : customizing AutoCorrect, themes, and managing styles. (2) Students will compile documents in Word that demonstrate advanced Word features: customizing AutoCorrect, themes, and managing styles.

SEP(Data Collection V2) 9-2016

Assessment Benchmark

Method Formative: 70% of students Chapter 19 quiz: will score at Numerical least a 70 or Features - higher on the

quiz.

Summative: 70% of students Unit Test 1 will score at

least a 70 or higher on unit

- test 1. Formative: 70% of students Chapter 21 quiz: will score at Building Blocks least a 70 or

higher on the quiz.

Summative: 70% of students Unit Test 2 -- wi 11 score at

least a 70 or higher on unit test 2.

Actual Level of Action Plan Achievement Benchmark Exceeded- No additional action required.

92 % of students scored a 70 or higher on the Chapter 19 quiz.

Benchmark Exceeded- No additional action required

85 % of students scored a 70 or higher on Unit Test 1. Benchmark Exceeded- No additional action required.

77 % of students scored a 70 or higher on the Chapter 21 quiz.

Benchmark Exceeded- No additional action required

85 % of students scored a 70 or higher on Unit Test 1.

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Time Interval

Week 2, Fall 2016

Week 5, Fall 2016

Week 7, Fall 2016

Week 10, Fall 2016

( Florence-Darlington Technical College

Administrative Office Technology- Program Assessment-Systematic Evaluation Plan

AOT 210 (01)-Document Production

Course Category: ~ Traditional D Hybrid/Blended D Online D Web Facilitated D Dual Enrollment D DL

ram Student Learning Outcome: Administrative Office Technology #3: Business Correspondence

Course Course Student Assessment Benchmark Actual Level of Action Plan

Number Learning Outcome Method Achievement

AOT210 (1) Students will create Formative: 70% of students Benchmark Exceeded- No additional action required.

and format various types Unit 12 assignment: will score at least I 00% of the students

of business Business a 70 or higher on scored at least a 70 or

correspondence: Correspondence the unit higher on the unit

international, medical, assignment. assignment. legal, and office forms. (1) Students will create Summative: 70% of students Benchmark Exceeded- No additional action required.

and format various types Unit Project will score at least 93% of students

of business a 70 or higher on scored a 70 or higher

correspondence: the unit project. on the Unit Project.

international, medical, --legal, and office forms. (2) Students will compile Formative: 70% of students Benchmark Exceeded- No additional action required.

and modify different *Test 3-53A: will score at least 87% of students

AOT210 elements of Business letter in a 70 or higher on scored a 70 or higher

memorandums: post block style exercise the exercise. on the exercise. scripts, display lines, and block styles. (2) Students will compile Summative: 70% of students Benchmark Exceeded- No additional action required.

and modify different Final Exam= will score at least 87% of students -

elements of Outcomes a 70 or higher on scored a 70 or higher

memorandums: post Assessment the final exam. on the final exam.

scripts, display lines, and block styles.

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Time Interval

Week 2, Fall 2016

Week 8, Fall 2016

Week 3, Fall 2016

Week 15, Fall 2016

* Note: the text refers to the business letter in block style as a test when it is more meaningfully described as an exercise because it is a specific task.

SEP(Data Collection V2) 9-2016

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Florence-Darlington Technical College Assessment-Systematic Evaluation Plan Detailed Report

Course Name: AOT 167 (01) - Information Processing

Faculty: Frankie Birch

[Division] Technical & General

Semester(s) Reported: Fall 2016

Course Category: ~ Traditional D Hybrid/Blended D Online D Web Facilitated D Dual

Enrollment D DL

Program Student Learning Outcome:

Administrative Office Technology #4 - Students will demonstrate their knowledge,

understanding, and application of applied computer skills for the office environment.

Course Student Learning Outcome:

(1) Students will demonstrate advanced knowledge of the numerical capabilities of Word by creating documents

that: sort, select & find, and replace data.

Analysis of Results:

Formative: 92 % of students scored a 70 or higher on the Chapter 19 quiz. Only one student scored less

than a 70 on the quiz.

Summative: 85 % of students scored a 70 or higher on Unit Test I. Only two students scored less than a 70

on the unit test: 67 and 63.

Strength in student performances: A very high percentage of the students did well on the quiz which

then correlated with a slightly lower but high percentage of students who did well on the unit test. The

exercises for this section of the course for which these assessments were based did a good job of building

the students' skills with the subject matter.

Weaknesses in student performances: None.

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Recommended Action(s): NIA

When Action will be implemented: NIA

D C ata omnanson: 2016- Fall 20 20 20 - -

Measurement Benchmark Benchmark Benchmark Benchmark Instrument Chapter 19 quiz: 70% of students will Numerical Features score at least a 70 or

higher on the quiz. Unit Test 1 70% of students will

score at least a 70 or higheron unit test I.

Impact of Changes Implemented As a Result of Previous Assessment Cycle: NIA

SEP{Summary}V2 9-2016


Course Name: AOT 167 (01) - Information Processing


[Division) Technical & General


Course Category: IZl Traditional D Hybrid/Blended D Online D Web Facilitated D Dual

Enrollment D DL


Administrative Office Technology #4 - Students will demonstrate their knowledge,

understanding, and application of applied computer skills for the office environment.


(2) Students will compile documents in Word that demonstrate advanced Word features: customizing AutoCorrect, themes, and managing styles.


Formative: 77 % of students scored a 70 or higher on the Chapter 21 quiz. Only three students scored less

than a 70 on the quiz. Two of these missed the assignment altogether.

Summative: 85 % of students scored a 70 or higher on Unit Test2. Only two students scored less than a 70

( on the test. One of the students stopped doing any work.

Strength in student performances: A high percentage of the students did well on the quiz which then

correlated with a high percentage of students who did well on the unit test. The exercises for this section

of the course for which these assessments were based did a good job of building the students' skills with

the subject matter.


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· Recommended Actiori(s): Students who stop doing any work will be contacted before being dropped.

When Action will be implemented: Fall 2017.

D t C aa omnanson: 2016 - Fall 20 20 20 - - -

Measurement Benchmark Benchmark Benchmark Benchmark

Instrument Formative: 70% of students will

Chapter 21 quiz: score at least a 70 or Building Blocks higher on the quiz.

Unit Test 2 70% of students will score at least a 70 or higher on unit test 2.

l~ Impact of Changes Implemented As a Result of Previous Assessment Cycle: NIA

SEP(Summary)V2 9-2016

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Course Name: AOT 210 (01) - Document Production





Enrollment D DL


Administrative Office Technology #3 - Students will acquire skills in reading,

understanding, and preparing business correspondence.


(1) Students will create and format various types of business correspondence: international, medical, legal, and office forms.


Formative: 100% of the students scored a 70 or higher on the Unit 12 Assignment.

Summative: 93% of students scored a 70 or higher on the Unit Project. Only one student scored lower than a 70: 63 .

Strength in student performances: The unit 12 assignment is a building block for the unit project. Because the students were successful with the assignment (as well as the other units in the group), student performance with the project was also very good.



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D t C aa ompar1son: 2016 - Fall 20 20 20 - - -

Measurement Benchmark Benchmark Benchmark Benchmark Instrument Unit 12 Assignment: 70% of students will Business score a 70 or higher on Correspondence the Unit 12

Assignment. Unit Project 70% of students will

score a 70 or higher on the Unit Project.


SEP{Summary)V2 9-2016


Course Name: AOT 210 (01) - Document Production





Enrollment D DL


Administrative Office Technology #3 - Students will acquire skills in reading,

understanding, and preparing business correspondence.


(2) Students will compile and modify different elements of memorandums: post scripts, display lines, and block styles.


Formative: 87% of the students scored a 70 or higher on the exercise. Only two students scored less than a 70 on test 3-53A (quiz).

Summative: 87% of the students scored a 70 or higher on the final exam. Only two students scored lower ( than a 70 on the final.

L.

Strength in student performances: Students did well with the business letter in block style exercise. Because students were successful in building their skills incrementally, this translated to success with the final exam. Note: the text refers to the business letter in block style as a test when it is more meaningfully described as an exercise.


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D t C aa omoarison: 2016 - Fall 20 20 20 - - -

Measurement Benchmark Benchmark Benchmark Benchmark Instrument Test 3-53A: Business 70% of students will letter in block style score a 70 or higher on exercise the exercise. Final Exam= 70% of students will Outcomes Assessment score a 70 or higher on

the final exam.


SEP{Summary)V2 9-2016

Documents

Administrative Office Technology Student Learning · PDF fileAOT 141 Office Procedures 5 7 6. Customer Service AOT 162 Basic ... only has 5 PSLO's AOT MGT ... Administrative Office